Évaluations des clients U-Haul Moving & Storage of Centex

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Centex

Cote générale :

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RICHARD D.
Évaluation :

Le client n'a pas laissé de commentaire.

Peter enow nyoh e. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

terri H.
Évaluation :

I rented a utility dolly. I'm a 61 year old woman. It would have been nice if someone would have asked if I needed help loading it in the the back of the pickup.

Peter E.
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Le client n'a pas laissé de commentaire.

Christene P.
Évaluation :

The only issue I had was returning my rental. The after hours return kept crashing and I couldn't get anyone to pick up the help line. The location was great though. Very friendly and quick.

LYNZEE M.
Évaluation :

Picked up the truck with a low tire. We filled it up so we could drive it. When we returned the next day so we could install a trailer, we told them it was flat and they didn't do anything since the tired was filled with air. Three days later in the morning the rim was on the ground. We had to delay our trip by 3 hours waiting for a new tire

Maurice B.
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Le client n'a pas laissé de commentaire.

Darnell J. | Premières impressions |
Évaluation :

Great customer service. Easy get in and get out which I appreciated.

Normanyshia S.
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The customer service was beyond exceptional! Everyone was friendly and made sure I was well taken care of!

JOSERINO M.
Évaluation :

Line was long and only has one person at the register. The towing assembly kept on getting loose during travel.

Garry S.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORY V.
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I have rented several vehicles in the past four months and my number one complaint is dirty interior windshields. These trucks when they come in are supposed to be cleaned before returning to service however this part of the vehicle seemed to be consistently overlooked.

Makay J.
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Le client n'a pas laissé de commentaire.

Barbara M.
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Le client n'a pas laissé de commentaire.

Maurice B.
Évaluation :

Great service

Alexis B.
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Le client n'a pas laissé de commentaire.

CARLOS L.
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The inside was clean the outside wasn't.

Margaret D.
Évaluation :

Le client n'a pas laissé de commentaire.

TAWNIE M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lynn G.
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Le client n'a pas laissé de commentaire.

Morris K.
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Great experience !

LATORIA DEANN S.
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Le client n'a pas laissé de commentaire.

Joshua C.
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Maybe have less of a wait time, especially for those who have already reserved 2 weeks or more in advance. Great customer service though, once I was seen. I highly recommend Uhaul in Killeen.

Kirk P.
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Make sure you see customers come in to help

Mixcoatl O.
Évaluation :

Better personnel manning.

Phillip T.
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This location was very friendly, they had the truck ready when I got there. In and out very fast.

joanna H.
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Online setup was difficult and did not work. Long wait times.

Emadonna W.
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The service at this location, the condition of the truck, and the ease of navigating through the rental process was stellar! The customer service was great! The only critique was that there weren't more employees able to assist and the wait in line was easily 15 minutes before being acknowledged.

Dawn W.
Évaluation :

The employee at the drop off location was kind, respectful, and helpful. As I am disabled he disconnected the trailer for me so I didn't risk getting hurt. There wasn't much to be done at the drop off location except unhook the trailer so I can't make a judgment on anything else except the young man that checked the trailer back in was very helpful, kind and understanding.

anthony A.
Évaluation :

Le client n'a pas laissé de commentaire.

OLGA M. | Expérience générale |
Évaluation :

I had my household stuff in this storage and I never had any problems

JOSHUA P.
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Le client n'a pas laissé de commentaire.

Billy R.
Évaluation :

Keep track of the keys for truck

WESLEY W.
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the young lady was very honest about a temporary staffing shortage but she excelled at multitasking between different customers and the staff assisting her.

kelsie C.
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Put down the wrong gas and now I'm getting charged more money for gas that wasn't in the Uhual. I have wrote the Uhual place but haven't heard anything back from them yet.

SHAWN D.
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Le client n'a pas laissé de commentaire.

Amanda M.
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Awesome staff

DARLINE B.
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Le client n'a pas laissé de commentaire.

gladys t. | Expérience générale |
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Le client n'a pas laissé de commentaire.

raeann c. | Premières impressions |
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I understand why the access hours aren’t 24hrs anymore but it is inconvenient.

SHELBI M.
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The truck was OLD. It was very difficult to get the door closed. The lock was broken. MICHELLE MITCHELL was SUPER RUDE!!!! And unprofessional.

Billie S.
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Great customer service from front counter, to check out to return! Great job and keep up the great work!

Diane S.
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The young man realized that the trailer wasn't clean. He made sure that was before I left...

EBONY G.
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They helped me out when I needed them. Megan was relatable, kind, and knowledgeable.

Brenda G. | Expérience générale |
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Everything was great!

James D.
Évaluation :

Everything was fine I was shocked by the customer service. They were great, and very professional. The new management is great for business. I did have some nasty furniture pads but they were replaced and my move went well. Good job Uhaul on hwy 14 Killeen, TX.

FRANKLIN F.
Évaluation :

Great customer service

MAURICE H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tyshun S.
Évaluation :

Le client n'a pas laissé de commentaire.

Marcus G.
Évaluation :

The location and customer service was fine. However, due to system failure I was not able to view my contract. My contract stated that I had a certain amount of miles allowed for me to drive and if I went over I had to pay extra. I did not see this contract because it did not go through to my email. Because I did not know I had a limit on mileage I ended up going over and I had to pay. If I knew the limit I would not have went over

shelia M.
Évaluation :

The truck's hood was not secured properly and moved when lifted.

JORDAN R.
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Le client n'a pas laissé de commentaire.

KEVIN A.
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Le client n'a pas laissé de commentaire.

Katherine S.
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Le client n'a pas laissé de commentaire.

Brenda S.
Évaluation :

I rented the U-Haul Van was supposed to have it for 24 hours I returned it in 2 hours cleaned and the tank full... I'm not sure why my bill was $80 and some change.

ROYAL B.
Évaluation :

Le client n'a pas laissé de commentaire.

SHAUN C.
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Le client n'a pas laissé de commentaire.

Lance H.
Évaluation :

Actually lock the ball on my receiver during hook up. Trailer felt awfully bouncy and when it was time to drop off realized they never locked the hitch to the ball

Vicente T.
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Le client n'a pas laissé de commentaire.

Owen A.
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Le client n'a pas laissé de commentaire.

Tessa W.
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Le client n'a pas laissé de commentaire.

DOUGLAS Z.
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Le client n'a pas laissé de commentaire.

Danielle W.
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Le client n'a pas laissé de commentaire.

Christan R.
Évaluation :

There was only 1 person in the office she was more interested in answering the phone than helping. Another young lady came in and helped the young man that was ahead of me then a lady came in to get propane and the young lady that was answering the phone told her to come a head of me so she could get her stuff done. I was in the office for 23 min before I even got to look at the truck. Last time I checked the Texas law was you needed to wear some type of face covering well apparently not here there was multiple people with no mask on or sitting in there chin. Believe me I hate the mask as well but at least act like you care for other people's safety. Where was the manager or assistant manager why didn't he come up and help? When I left there was 5 people be hind me and the one young lady went outside to eat food and mess around with a friend leaving 1 person to help 5 more people. I'm not going to get started on the sagging pants thing. The only reason I'm saying yes for recommending to a friend is they had a lot of trucks, trailers and stuff you would need in one spot. But I will never use them again.

Teresa P.
Évaluation :

Le client n'a pas laissé de commentaire.

DAVID E.
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Le client n'a pas laissé de commentaire.

ROBERT LEON G.
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Le client n'a pas laissé de commentaire.

Shawn S.
Évaluation :

N/A

RONALD F.
Évaluation :

Nothing that I can think of, my experience was absolutely amazing. Keep up the good work.

CHRISTINA MICHEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Paul K.
Évaluation :

Le client n'a pas laissé de commentaire.

DONNA R.
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Le client n'a pas laissé de commentaire.

Luis M.
Évaluation :

Le client n'a pas laissé de commentaire.

Leslie P.
Évaluation :

My husband asked for LARGE DOLLIES — these should always be recommended OR BETTER YET come with the truck !!! And when renting again within two weeks (we did) give 25% discount to customer. Thank you for great service.

Leslie P.
Évaluation :

Always recommend the large dollies — that made our next furniture pickup SO EASY!

debra f. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth A.
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Le client n'a pas laissé de commentaire.

Makini P.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY H.
Évaluation :

Everything went good,so I can't think of anything.

Clem C.
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Le client n'a pas laissé de commentaire.

brian K.
Évaluation :

Save a long time customers info in the computer?

Horace G.
Évaluation :

Le client n'a pas laissé de commentaire.

Isaac M.
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Le client n'a pas laissé de commentaire.

Matthew C.
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Le client n'a pas laissé de commentaire.

Christina B.
Évaluation :

Le client n'a pas laissé de commentaire.

MONICA F.
Évaluation :

I was charged for gas when the gas was at the line they recommend on your paperwork to be considered as "full" then charged an extra $20 on top of that for "after hours service" which I have never heard in all my yrs using uhaul. I have been trying to call & get in contact for a partial refund & NOONE answers the phone!! That extra charge came out of my rent money I am truly upset by this & hope I can get this rectified soon.

CHRIS G.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIELLE J.
Évaluation :

This location is excellent. Michelle and Megan are really good. The staff is friendly and helpful. Thank you!

Javonyae W.
Évaluation :

Le client n'a pas laissé de commentaire.

Thomas C.
Évaluation :

Le client n'a pas laissé de commentaire.

jerry S.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMESJOSEPH F.
Évaluation :

Keep up the good work.

Cantaniece W. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

JAY H.
Évaluation :

Le client n'a pas laissé de commentaire.

rodger A.
Évaluation :

Truck was fairly clean, looked like it just came off the road (some road dirt & bugs). Only thing that bothered me was the inside of windshield was dirty. Other than that vehicle was good, ran good, no problems.

Desirae M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert J.
Évaluation :

Le client n'a pas laissé de commentaire.

JESS W A.
Évaluation :

It was a 104゚ out brutally humid the Sun was scorching. Everyone was sweet very kind very compassionate and super friendly. I would highly recommend this place for anyone.

Kevin S.
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Le client n'a pas laissé de commentaire.

rich J.
Évaluation :

At this stage I think your doing great. The return section Mrs. Britney explained the every step of the process. If you were to go ISO 9001. Great employee!!!

Paul E.
Évaluation :

Le client n'a pas laissé de commentaire.

Darren C.
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Le client n'a pas laissé de commentaire.

Robert V.
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Le client n'a pas laissé de commentaire.

Liza T. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ROC H.
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Le client n'a pas laissé de commentaire.

Karen L.
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Le client n'a pas laissé de commentaire.

christopher M.
Évaluation :

Great Customer Service

Armoni H. | Expérience générale |
Évaluation :

The staff are very rude and act like they don’t understand when people are asking simple questions

melissa M.
Évaluation :

Le client n'a pas laissé de commentaire.

Brenton Y.
Évaluation :

Once again very efficient turn in process. Very friendly staff who were quick and efficient. I really appreciate the effort to email me copies of all transaction paperwork. I will definitely be recommending U-Haul to others for any moving services.

Shawn S.
Évaluation :

Was limited to 91 miles and had more than that to drive

John S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Wynter S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Christine i. | Expérience générale |
Évaluation :

I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!

verlanda b. | Expérience générale |
Évaluation :

The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.

Marta J. | Premières impressions |
Évaluation :

Thank you for your help💙

Richard V. | Expérience générale |
Évaluation :

This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!

Darryl W. | Premières impressions |
Évaluation :

The gentleman that waited on me was very courteous. I might add patience

loran r. | Expérience générale |
Évaluation :

it was very handy to store blongs and also then get a truck

Brian L. | Expérience générale |
Évaluation :

Good service and convenient.

Melinda B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

juan f. | Expérience générale |
Évaluation :

the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.

mark l. | Expérience générale |
Évaluation :

Well ran store. Manager is a plus!

Teodora V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Richard E. | Expérience générale |
Évaluation :

Courteous employees and very clean facilities make this a top place to store your belongings.

sonja W. | Expérience générale |
Évaluation :

Michelle is the best and she does everything she can to insure the customer is taken care of.

vickie k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

baltazar c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline D. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Annette C. | Expérience générale |
Évaluation :

Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !

Tony C. | Premières impressions |
Évaluation :

Would prefer 24/7 access to the storage facility.

Diana G. | Expérience générale |
Évaluation :

I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damages

trulenda h. | Expérience générale |
Évaluation :

I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.

william c. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Arroyo B. | Expérience générale |
Évaluation :

Great staff.

Paul S. | Expérience générale |
Évaluation :

The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.

EDGAR R. | Expérience générale |
Évaluation :

Amazing service

barbara w. | Expérience générale |
Évaluation :

Michelle and her staff made everything easy for me. They were extremely accommodating.

Zawanda W. | Expérience générale |
Évaluation :

The storage facility was great. The customer service was not good.

donna w. | Expérience générale |
Évaluation :

Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.

Tammy C. | Expérience générale |
Évaluation :

I would recommend friends and family to store there belonging there.

Teodora V. | Premières impressions |
Évaluation :

Very friendly Did meet my needs

Rachel L. | Premières impressions |
Évaluation :

Great customer service and very helpful.

sonja W. | Premières impressions |
Évaluation :

Great service

octavior w. | Expérience générale |
Évaluation :

Great service

Denise B. | Online Move In |
Évaluation :

Very clean units, and very nice employees.

Pamela T. | Expérience générale |
Évaluation :

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Jolene F. | Expérience générale |
Évaluation :

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

Craig W. | Premières impressions |
Évaluation :

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Richard E. | Premières impressions |
Évaluation :

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Joshua M. | Expérience générale |
Évaluation :

Thanks for taking the time to show me where the unit was and for being polite.

Joshua S. | Expérience générale |
Évaluation :

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

VIVIAN T. | Expérience générale |
Évaluation :

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

EDGAR R. | Premières impressions |
Évaluation :

Awesome customer service

Kerry F. | Expérience générale |
Évaluation :

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

OSCAR C. | Expérience générale |
Évaluation :

Great staff

Mark V. | Premières impressions |
Évaluation :

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

gary o. | Expérience générale |
Évaluation :

Staff was very helpful answering questions. Great atmosphere!

Chiquita S. | Premières impressions |
Évaluation :

Very accommodating and provided outstanding service.

Angela O. | Expérience générale |
Évaluation :

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Brian S. | Expérience générale |
Évaluation :

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

vincent b. | Premières impressions |
Évaluation :

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

Spencer A. | Expérience générale |
Évaluation :

Overall very satisfied and easy to work with

Edward D. | Premières impressions |
Évaluation :

Staff very helpful

Thomas N. | Expérience générale |
Évaluation :

Need to be a little more efficient with time.

Myron H. | Expérience générale |
Évaluation :

May need to extend access time or open earlier.

Sharon K. | Expérience générale |
Évaluation :

Recommend, great customer service ..

LAWRENCE D. | Expérience générale |
Évaluation :

I had no problems entering & existing the property. The staff was very friendly & courteous.

ronald l. | Expérience générale |
Évaluation :

Great friendly service. Thank you Michelle.

LINDA B. | Expérience générale |
Évaluation :

Friendly and helpful staff.

Lance F. | Premières impressions |
Évaluation :

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

gary o. | Premières impressions |
Évaluation :

I appreciated the ease of use and helpfulness of the U-HAUL employees.

AMBER G. | Expérience générale |
Évaluation :

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

Sharon L. | Premières impressions |
Évaluation :

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

ANDY B. | Expérience générale |
Évaluation :

Thanks for the help!

JULIE A. | Premières impressions |
Évaluation :

They were all courteous .

damien l. | Premières impressions |
Évaluation :

No problems at all and very professional

ronald l. | Premières impressions |
Évaluation :

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

adrian a. | Expérience générale |
Évaluation :

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

KATHRYN W. | Expérience générale |
Évaluation :

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

LAWRENCE D. | Premières impressions |
Évaluation :

I was greeted and treated with respect.

Mario J. | Premières impressions |
Évaluation :

Staff needs to be better trained

Tammy C. | Premières impressions |
Évaluation :

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

michael b. | Expérience générale |
Évaluation :

The manager was very nice and understanding

Connor S. | Expérience générale |
Évaluation :

Some water damage to equipment but all items are still operating so, all good man.

Cynthia D. | Premières impressions |
Évaluation :

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Richard W. | Premières impressions |
Évaluation :

Very friendly staff. They physically showed me the location of my unit.

Brenda L. | Expérience générale |
Évaluation :

Very friendly and great communication.

Arthur C. | Premières impressions |
Évaluation :

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

marva s. | Expérience générale |
Évaluation :

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

Devon C. | Expérience générale |
Évaluation :

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

marva s. | Premières impressions |
Évaluation :

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

reginald f. | Expérience générale |
Évaluation :

Great team

Zahira T. | Expérience générale |
Évaluation :

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

marva s. | Expérience générale |
Évaluation :

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

Delton D. | Expérience générale |
Évaluation :

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

michael d. | Expérience générale |
Évaluation :

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

Zahira T. | Réservation |
Évaluation :

Easy check in. Great customer service.

Joyce K. | Expérience générale |
Évaluation :

Very satisfied

Garth J. | Réservation |
Évaluation :

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

chauncey h. | Expérience générale |
Évaluation :

Great staff!

Quo J. | Expérience générale |
Évaluation :

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

elisa R. | Réservation |
Évaluation :

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

Alex H. | Expérience générale |
Évaluation :

Friendly, helpful professionals!

daniel b. | Expérience générale |
Évaluation :

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

ZACH K. | Expérience générale |
Évaluation :

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

DANNY H. | Réservation |
Évaluation :

Very polite

CRISTOBAL Q. | Expérience générale |
Évaluation :

Manager and employees were very helpful in accommodating my needs. Thanks!

Kerry F. | Expérience générale |
Évaluation :

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Andrea H. | Expérience générale |
Évaluation :

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

denise d. | Expérience générale |
Évaluation :

Five star

wayne f. | Expérience générale |
Évaluation :

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

Gladys T. | Expérience générale |
Évaluation :

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

VELICIA L. E. | Expérience générale |
Évaluation :

The lady that helped me was very nice and professional. I can't think of her name!

Non reviews have been submitted for this location.

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