Customer Reviews for U-Haul Moving & Storage of Central Harrisburg

3 600 évaluations

520 S 29th St   Harrisburg, PA 17104
(Across from Hornungs True Value)

(717) 232-5961

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(717) 232-5961

520 S 29th St
Harrisburg, PA 17104
(Across from Hornungs True Value)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena Z.  |  Expérience générale 
Évaluation :
1

Close your doors, I was there 7 hrs trying to get a rental and when I did truck gas was on E

david B. 
Évaluation :
4

We didn't actually go to the Uhaul location listed so I can't give an accurate rating. We thought there were way too many furniture pads provided and we ended up not having space for them all so we had to make a second trip just to move those (which took up our entire car). It might be nice to have those as a free add on or just decrease the number given. I can't imagine anyone actually needing that many. It was kind of nuts. Otherwise our overall experience was great and everything we needed. Our 3-year-old daughter is obsessed with construction so it was super cool that two ladies came with the flat trip and operated the fork lift for drop off and pick up. She was really excited and we were pumped for her to see women driving machinery. Would definitely recommend Uboxes if people asked me.

STEVEN M. 
Évaluation :
5

Was not able to log-in online as offered, but the staff was friendly

Mary J. 
Évaluation :
1

When we arrived to access our reserved storage unit, the unit was not available and we waited for one hour until we were told the only available units were smaller and not located next to each other. The staff was incompetent and did not know how to use the reservation computer system.

Nigel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eleanor S. 
Évaluation :
5

Over the counter representative seemed like it was a burden for him to even deal with anyone

Ganga K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie O. 
Évaluation :
5

Aucun

ICYAMAE W. 
Évaluation :
5

It was my first time with U-Haul company and I will always be getting my moving service with the company.

Edward H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUMMER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elton T. 
Évaluation :
5

Homeless and jobless but it was a nice place for all my extra storage

Selena M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NARAYAN S. 
Évaluation :
5

Nothing to improve, staff were very helpful

Matthew C. 
Évaluation :
5

S.O.

Lyle M. 
Évaluation :
3

The front staff need replaced! They are not polite and had attitudes towards customers. When I returned the truck the gentleman were nice and very cooperative.

SHYASIA B. 
Évaluation :
3

This was not the pick up/drop off location I requested. This is much farther from my home. I was not informed of the location change and was not happy about having to go farther. I have another uhaul reservation for 6-25. It would be nice if I received a discount for that rental to make up for uhaul's lack of communication.

Vanessa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vyonne M. 
Évaluation :
3

Website didn't work properly for returning the equipment. Waisted over a hour trying to figure out what to do to return equipment.

Brent H. 
Évaluation :
3

Most staff were great. Upper management were not understanding especially during the height of Covid. When some people were hospitalized and couldn't make on time payments. They did not allow any payment arrangements!!! Thought this was horrible!

terri T.  |  Premières impressions 
Évaluation :
5

When renting for the day for a local move, confirm how many hours you need it for and don't assume you have it all day.

Scott B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lavette B. 
Évaluation :
4

the van was not cleaned and had a horrible odor to it.

Alastair O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ICYAMAE W. 
Évaluation :
5

You did plenty for me. It was straight and to the point, and I THANK Y'ALL HAPPY TO BE A CUSTOMER.

Michael H. 
Évaluation :
5

Very good experience. No issues.

David T. 
Évaluation :
5

Excellent service & great staff All associates were extremely nice and very helpful

KEVIN P. 
Évaluation :
5

The lady that waited on me at the desk was very professional she know how to talk and know how to run business thank you guys are in

james A.  |  Expérience générale 
Évaluation :
4

Move folks through more quickly.

Sandra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer G. 
Évaluation :
5

Manage the check out line a bit better

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alexius J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean C. 
Évaluation :
5

Excellent job really appreciate it

Kumar C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NARASIMHA DEERAJ P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
4

Very friendly guy behind the counter very helpful people working outside to help me find the truck. And very nice on the phone when I needed to keep it an extra day thank you so much

Dorothy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roseann B. 
Évaluation :
5

Excelente

jesus C. 
Évaluation :
5

I honestly can't think of anything my experience was wonderful!! The customer service was excellent!!

Judy N. 
Évaluation :
1

Terrible service

Brian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberly M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan D. 
Évaluation :
1

Please have the district manager for your 29th street Harrisburg pa location call me.

Jeffrey B. 
Évaluation :
5

He made it easy for me to drop off the U-Haul.

Percy B. 
Évaluation :
4

Nothing. Lraine (Loraine) was actually what I expect customer service/care should be. She helped eased the anxiety of the moving which helped. And the gentleman that check the vehicles back in was super nice as well. Between the 2 really great customer service!

Kerin H. 
Évaluation :
1

Got to the location at closing and the service members that were there blew me off because they were closing. Then I was told to go online to complete my reservation, but the website kept going in circles. So I stood at the exit trying to catch someone leaving for the day to help me but was not helped at all. I was so frustrated and my daughter's mother, whom I was moving away from, was furious! I kept trying to pick up my truck with no possible help and my phone was constantly ringing with a crazy woman who swears I'm not still trying to get a truck for an hour and a half! Your staff could have taken five minutes to direct me to the uhaul.com/share site and point me in the right direction instead of leaving me hanging. I have a storage unit in good standing for 7 years, at this location but it will be cancelled as soon as I can possibly get to the location. I have never been so upset at customer service in my entire life!

Jermaine H. 
Évaluation :
5

Customer Service at this location was Excellent.

Karen H. 
Évaluation :
1

Trailer came unhook from hitch ball, wasn't tightened down. Told someone about the issue, but was told to come back on Monday to tell the manager

Lanxang S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHODA L. 
Évaluation :
5

I love this U-Haul location! The employees are always and good moods and friendly and helpful. Sometimes there are lines however I use the app and my truck was able to be self checked in it was an easy checkout process. U-Haul really has their act together and this is a very good U-Haul location

Karen H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Easy in and out of the rental clean well maintained friendly staff

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
5

Process was quick,easy, and fast. Upon returning the checkout team member greeted me and gave me a rundown on what my final total was. If I move in the future I'll be sure to use this u haul location. What a great experience!

Jose M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD S. 
Évaluation :
5

Jay was extremely helpful and professional. Our return went smoothly. Will use this facility again.

James D. 
Évaluation :
5

The gentleman who brought the truck back to was very pleasant and personable. Please commend him on that.

GLENDA D. 
Évaluation :
5

The mobile pick up part is not user friendly and the process takes too long.

Terryn B. 
Évaluation :
1

Have the truck available I reserved. Don't give people trucks with no gas in it. Don't lie to customers about what time the location opens. Be an honest business.

Brian D. 
Évaluation :
3

Online check-in service was terrible

ian F. 
Évaluation :
4

Satisfied

Jacqueses S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mylea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elton T. 
Évaluation :
1

I did not rent this truck! someone fraudulently rented it in my husbands name. Used my email and an old phone number and my husbands name., but their address in harrisburg pa. luckily my credit card wasnt used, but how does this happen? we did rent a truck a few months ago in WV and returned to NC but never pa. Did they get our info from your site? i am now scared what will they get into next? I called the harrisburg site and they seemed to not care since the truck was returned and no damage. obviously they didnt confirm driverslicense to actual name on the contract etc

james B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen E. 
Évaluation :
3

We had an inline check in for 5 pm. We tried to get to the pick up my truck link multiple times and could not get to it. The online check in process is very difficult. A wonderful employee Channel saw us having trouble as she was leaving for the night and helped us. She was so kind and stayed late to help us after the store was closed. She took a negative experience and turned it into a positive one. If she hadn't been there to help we would have had a lot more frustration with the online check in process.

Cody H. 
Évaluation :
4

Truck was in really rough condition with serious scrapes and dents. Odometer barely worked. Door seals were a mess. Truck broke down due to a dead battery and needed to call roadside assistance to jump the battery. Not all the lights were working.

Melissa B. 
Évaluation :
2

The heater fan did not work could not plug in my phone to be charged because that did not work then when I went to load the truck everything inside was soaking wet antique furniture got soaked because either there was a leak or something wrong with the truck also they gave me the wrong truck I ordered a 10-footer they gave me a 15 footer. Then when I got to the unit to return it I was getting stuff I needed to put in my car and I slipped and fell I face planted on the pavement I'm going to have a scar on my face and my right leg hurts like hell and nobody offered to help me except they gentleman who was at their renting a truck some kind of compensation would have been nice for all the problems I had today

Lorraine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Loraine was friendly and very helpful. Je les recommande fortement. 

Kenneth S. 
Évaluation :
4

The vehicle smelled of cigarette smoke, which was not pleasant

Janet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

1 complaint for S 29th St Harrisburg venue: key did not fit truck at designation location; had to return to office to question why, and then told "the computer listed the wrong slot location." Oh well. Otherwise, this location both on-the-phone and in-person performed admirably. _________________ Now for the Industrial Road venue: ABSOLUTELY HORRIBLE!!!!!!! This was our 1st choice for this rental. Made the reservation on-line, got a confirmation email, and venue called the day before to confirm and assure the truck would be awaiting us when we arrived btwn 10:30-11:00AM the next day. Arrived at venue 10:38AM to find the truck, yes, and the office locked. No one to accept payment and give a key. We drove around the complex looking for someone; no one to be found. We telephoned the # on the confirmation doc, and eventually a woman answered. In response to why no one at U-Haul was in the office as promised, she said "I'm short-handed today." Asked when someone would be at this venue, she said "I'll get there as soon as I can." And when is that? "I'm in Dillsburg, going to Hanover, and after that..." That's like a minimum of 2,5 hours. This meant the job for which this U-Haul was hired could not be done; the 4 people who bounced their schedules to participate, had wasted their time; and the whole job that HAD TO BE DONE THIS DAY could not be done. To say we were angry and unhappy then - and to this day - with the management at the Industrial Road U-Haul is understatement. Nor did this venue ever follow-up with an apology. BOTTOM LINE: do NOT patronize U-Haul Industrial Road Harrisburg; they don't give a damn. Give your business to S 29th Street, where they do know something about customer-care.

Larry A. 
Évaluation :
5

Excellent service, the person that helped me, was very nice and she made sure she went over everything with me. Before handing me the rental keys…

valerie B. 
Évaluation :
5

Service was friendly and excellent. Vehicle was also excellent.

Christopher R. 
Évaluation :
5

N.A.

Lenora L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alberto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harka G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lachreatia F. 
Évaluation :
3

I dropped the truck off a day early and followed all the steps for returning the truck. 2 days after returning the truck I get a call asking when I was returning the truck. They didn't know or remember or communicate that the truck was sitting in their lot. Once they found it, they told me I was going to be charged a cleaning fee of $25 for the interior to be cleaned. It was not dirty. When picking up the truck I had to clean up glass, dirt and other items that were left from the previous person without UHAUL employees checking for cleanliness. I asked them to send photos of the dirty interior. After a brief discussion the manager decided not to pursue the cleanliness fee. Both the manager and the employee were somewhat short and seemed bothered about the situation. I can't help they can't find a 26 foot truck sitting 30 ft from the front door. Management is seriously lacking all over in this country. I always try to work with everyone but sometime it's just impossible to fix laziness. I wish them the best and I am sure they get customers who are happy. I hope to god I never have to rent a UHAUL or any other moving truck again. Merci!

RYAN R. 
Évaluation :
5

Excellent service and clean equipment

Moulay N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joann R. 
Évaluation :
5

Great place everyone was nice and new what they were doing I WILL RENT FROM THEM AGAIN

Richard D. 
Évaluation :
4

Don't run out of furniture dollies when people really need them to move! I was very upset about that, but other than that my

Sarai M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Canute B. 
Évaluation :
4

Did not receive the dolly I paid for. I hope to be getting a refund.

Amber F. 
Évaluation :
3

POOR CUSTOMER SERVICE

Dennis J. 
Évaluation :
3

The vehicle was in bad condition! Had to push breaks all the way to the floor, check engine light on, and a broken windshield wiper upon pick up.

Shane B. 
Évaluation :
1

I am over charged for no reason , again and again my money has been deducted from the card I need my money return back

JANGA M. 
Évaluation :
2

This location customer service is abysmal. Please learn to treat people that bring business to you better.

Akeem A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brett S.  |  Premières impressions 
Évaluation :
3

The agent told me the first month is free and then he changed my card it's unbelievable!

Djibril I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florence W.  |  Online Move In 
Évaluation :
5

Lily did a great job training and giving me all the knowledge I needed to be informed of before I made a purchase. That I'm getting what I really want.

Kaylin S.  |  Premières impressions 
Évaluation :
5

Clean environment and friendly staff

Kelvin C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonell L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terrena R.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CURTIS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek K.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mercedes t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marini b.  |  Premières impressions 
Évaluation :
5

Appreciated the friendliness & helpfulness of the staff.

Mark G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khalif B.  |  Expérience générale 
Évaluation :
5

Ha sido excelente definitivamente estoy feliz con ustedes.

Ines P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aase B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena M.  |  Premières impressions 
Évaluation :
5

We'll be back! An excellent seasonal solution for our business.

Robert O.  |  Expérience générale 
Évaluation :
4

Employee gave me the wrong access card so I was locked out but customer service did help me with the help with the a customer who gave me access so I can finish loading my storage but it all came out good.

Armando G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

crystal a.  |  Premières impressions 
Évaluation :
4

I may use Uhaul storage again in the future.

EDWARD H.  |  Expérience générale 
Évaluation :
1

Mouse destroyed majority of my property

Shaunteeyia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAQUEY H.  |  Expérience générale 
Évaluation :
5

I really appreciated the way I was treated and the help I received

JOSEPHI M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

candi s.  |  Expérience générale 
Évaluation :
5

very easy

Allyiah S.  |  Expérience générale 
Évaluation :
5

Great Service!

BARRY L.  |  Premières impressions 
Évaluation :
4

Even though I had this all set up with a rep on the phone days prior to my arrival, and I had received a call a few hours prior to my arrival, when I got to the Harrisburg Uhaul facility, they had no information or idea I was arriving that day. Very long check in time while my family had to wait in the car. This is very frustrating that a large company like Uhaul does not have a better computer system that communicates with its branch offices. When the manager at the Harrisburg office entered my phone number, your system should have pulled up all my past and present reservations! Very poor on Uhaul corp!! If I am able to get emails from Uhaul with my reservation information then so should your branch managers or the location's general data look up by phone number. More than one branch office has told me the Uhaul computer system is not user friendly for them. When calling in to Uhaul to make reservations, there is never a problem. There seems to be a communication break down in your system that really needs addressed.

EDWARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheria b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Felicia B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leila H.  |  Premières impressions 
Évaluation :
3

Thank you Shane for trying.

Tiffanie E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvella B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiquanna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D.  |  Premières impressions 
Évaluation :
2

Customer service was the worst I have ever had

Earline W.  |  Premières impressions 
Évaluation :
5

Reasonably priced and very helpful staff.

dawn r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAJAZHANE FAITH F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victoria j.  |  Premières impressions 
Évaluation :
3

My only issue was storage unit availability.

Gevita D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY O.  |  Expérience générale 
Évaluation :
5

The U-Haul facility was always clean and tidy, floors were swept mop waxed bathrooms clean every time I went over the last two years I want to commend the lady who takes care of that I'm not sure if her name but she always had a smile on her face and was always working hard I would recommend this place good job

Mark O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith t.  |  Premières impressions 
Évaluation :
1

Attendant very disrespectful to wife.Not helpful.Needs fired!!!

Kimely W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGEL M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur S.  |  Expérience générale 
Évaluation :
5

I appreciate UHAUL for all the support that I was given during my hard times. I commend you deeply. Stay safe!

Rae T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NEWQUAN R.  |  Expérience générale 
Évaluation :
2

Had a reservation the day before my storage. Then the day of the storage it disappears.

Nicolas C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MISTY P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakiesha A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANDIP R.  |  Expérience générale 
Évaluation :
1

Rude

Nakiyah G.  |  Premières impressions 
Évaluation :
5

All employees that I had the pleasure to deal with were very helpful. From the manager Shane, Asst Manager Roberto and employee Sammy. Very good experience

Lena Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G.  |  Expérience générale 
Évaluation :
4

Cuando se presenta problema nadie te quiere ayudar gracias

ANA N.  |  Premières impressions 
Évaluation :
5

Merci!

Terell J.  |  Premières impressions 
Évaluation :
4

I had so many problems during my journey, however the response was great 👍. no worries.

Cory R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

augustine a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheena d.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Finn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Genesis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlicia S.  |  Premières impressions 
Évaluation :
1

I used multiple services and nothing went the way it should, I know you’ll probably dismiss this but when I went to do a mobile pick up of a truck that I needed at 7am, I wasn’t able to get the truck Even though I came to the location two days before to make sure all was well, had to wait until 9 , no sympathy from the worker, storage unit was wrong size and unavailable, another delay, finally got a unit at a different location, a 4 hour move took 7 hours, I will avoid uhaul at all costs if I can in the future.

Emily J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angela a.  |  Expérience générale 
Évaluation :
5

The rate was a bit salty for a 5x5x10, but location matters.

Vincent B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie F.  |  Expérience générale 
Évaluation :
5

Thank you for guarding my stuff.🌌

Eileen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aubrey P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lauren H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramona l.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAMMY O.  |  Premières impressions 
Évaluation :
1

The 10x10x6 unit I reserved on-line with my truck was not available when I showed up in PA on 12/2 (order #20731372). An employee (Steve) put me in a 5x10x6 and 5x10x8 as an alternative, and told me he would merge the units so I would pay the same monthly bill I was anticipating. Steve said he would call me to come in on a later day to sign the receipt/contract once they were able to merge the units. I went back in-person on 12/'7 since I had not received a call. I was told by another employee (Shawna) while she was on the phone with corporate storage, she could not merge the units since they were different sizes (one is two feet taller than the other). She said I would have to move my belongings out of one of my units into another, so both the units are the exact same size to receive the merged rate. I am expected (again) to spend my time and energy to make-up for false promises and booking errors made by U-Haul. U-Haul made the mistake allowing me to reserve a non existent unit. I took the two 5x10s because I was told the rates would be merged into the monthly rate I had expected. The employees now tell me I have to spend another day moving my stuff around because of errors on the company's behalf. This is all highly unacceptable, and I am very disappointed with the customer service and my entire moving experience. What is the point of making a reservation if the unit is not held and available? Why would an employee tell me they will honor the 10x10 rate if I moved into two 5x10's? The first employee that helped me yesterday was also very unsympathetic and had zero empathy. Shane, the general manager, stepped in and did what he could to help, but it is a shame that corporate ties the employees' and managers' hands in a "make-good" scenario. Because of the "same size units to merge" restriction, U-Haul has denied me the most basic of customer expectations and given me a horrific experience. I am definitely not satisfied, and am expected (again) to pay more or inconvenience myself because of errors made by your company. My moving from Louisiana to PA started with me having to drive 29 extra miles to pick up my equipment. My pick-up reservation was made for a location 2 miles from my home in LA. U-Haul managed to screw up both my reservations on this contract, and I am expected to spend my time and money to cover your mistakes. Since I will have to spend time moving my belongings, I plan on moving them out of your facility entirely before the free month I received with truck rental is over. You've lost a long-term customer with excellent credit (>800) who always pays their bills. If I ever have to rent equipment again, you can also bet I will be seeking out alternatives. You are a terrible company who takes no responsibility for your own errors, and shifts the burdens onto your clients. Shame on you, U-Haul.

WILLIAM P B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique J.  |  Premières impressions 
Évaluation :
5

Only issue I would say I have is we were at the location emptying the truck in to the unit and didn't finish until a little after 12. When I received the emailed receipt I saw I was charged for one more full day of truck rental. A bit disappointed in that....

Kathy O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIAH O.  |  Expérience générale 
Évaluation :
5

Steven is wonderful! He was very helpful and made the process stress free.

Shanice B.  |  Premières impressions 
Évaluation :
4

I think it is not necessary to charge extra for 24/7 access to storage. Also, the individual units are dark. You should install an led light in each unit which automatically goes on when unit is opened.

jonathan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C.  |  Expérience générale 
Évaluation :
3

Staff did not wear masks, despite PA State Government orders for everyone in a public setting to do so. Signage was up, to provide awareness of this fact. It is likely that many employee's carried the Covid-19 virus home to family. As a person wearing a mask is protecting others, I don't appreciate this company, or company-location policy. It put me at risk, every time I visited the location, hence why we have now moved from that location. Other than this policy, I would have rated the location excellent.

John Y.  |  Expérience générale 
Évaluation :
3

The fact that I asked multiple times if I had 24 hour coverage and the girl reassured me I did then when I came after hours I got locked outside with my keys and phones inside and couldn't get back in until 5am the next morning when I called customer service they said I did not have 24 hour access on my account and when I tried to call the GM her phone ran I left a voice mail then called again a couple times because my storage unit was wide open and my cell phone and keys were inside thank god a friend came with me who had their phone I kept calling and instead of answering she turned her phone off so I have to sit outside the storage place from 1015p until 5am until I could get in to get my things to leave. Horrible!

Kendra P.  |  Expérience générale 
Évaluation :
5

Good location. Easy access to storage unit. Good security protocol. Would like to see light inside unit.

jonathan c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANAGERLIE P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tondelaya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jillian P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANAGERLIE P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY L.  |  Expérience générale 
Évaluation :
5

Without my permission the staff allowed to have a locksmith come and break the lock of my 2 storage u it's. I asked about it and never got a response. I have already decided to take legal action .

leena s.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cythia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacinta j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lazette H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.