Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

2 144 évaluations

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette D. 
Évaluation :
2

The truck had only a quarter tank of gas, had to gas up before I reached point b. Also there were no blankets or dolly on the truck, had I needed to use them. Only one employee on staff. Not an overall good experience, employee did a good enough job making sure this wasn't a terrible experience.

ERIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Falen M. 
Évaluation :
5

Clean windows

Isaac E. 
Évaluation :
5

The people working there are professionals and very friendly and the process is very simple, I would recommend this facility to all my family and friends.

Craig G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur F. 
Évaluation :
5

Fast, friendly checking & return. Will definitely be back if I need a van or truck. Online reservations worked great.

Matt R. 
Évaluation :
5

Being a military member with a specialization in logistics, I find it concerning that I was charged an additional two days that I did not require the equipment. Under department of transportation regulations, even commercial truckers are allowed to travel 8 hours in a day before taking a required half hour break. If I make a hotel reservation for four days, but cancel two of those days, I am typically not charged so long as I provide at least 24 hours notice of my reservation change. https://www.fmcsa.dot.gov/regulations/hours-service/summary-hours-service-regulations#:~:text=14 %2DHour%20Limit,extend%20the%2014 %2Dhour%20period. Under this basis, the time extent of my trip was at most 11 hours. Easily doable in a day or two. https://www.google.com/maps/dir/225+Gibbs+Street,+Rochester,+NY/U-Haul+Moving+%26+Storage+of+Chain+O'Lakes,+236+IL-173,+Antioch,+IL+60002/@42.22485,-85.0874182,7z/data=!3m1!4b1!4m13!4m12!1m5!1m1!1s0x89d6b5ae64da9b3d:0xc39acb556a2375eb!2m2!1d-77,6!2d43,16!1m5!1m1!1s0x880f815a60bc80e1:0x839ad646aa1c45e8!2m2!1d-88,09!2d42,47 While the customer service at the front desks were commendable, they were unable to decrease my overall cost since I returned the equipment two days ahead of schedule. This was not satisfactory - no one should be charged for a service/days that equipment was not actually used. While most Uhaul users are not commercial truckers, Uhaul should conform it's equipment usage rates based on DOT guidelines, not arbitrary assessments. The way I see it, I turned in a piece of equipment that could be turned around sooner for the next customer, and in essence, help Uhaul make additional profit.

Chris S. 
Évaluation :
5

Vito was great! I was having issues with mobile app and he helped me secure the rental equipment needed in an efficient, professional manner. Thank you for making a very stressful move a little easier!

Phil Z. 
Évaluation :
5

Quick fast service, no bullshit. I liked it and will return when needing to rent something

Craig M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mustafa R. 
Évaluation :
1

I was charged for the use of an extra dolly I didn't use, I was charged for the moving pads I didn't use. They were told these items were not needed. They asked if I just wanted the basic insurance and was told yes and I was charged different.

Theresa M. 
Évaluation :
1

Service the trucks and make sure its running smoothly

HAFIZ O. 
Évaluation :
3

I recommend making sure tank is full or near full. I rented a truck with 1/4 tank. So I had to gas up twice before I returned it. Clerk blamed prior rental. To which I said BS.

randy F. 
Évaluation :
5

Great service. Can not beat the price.

Evert E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanore P. 
Évaluation :
5

They were always very polite and helpful I liked that it was inside and will let you could get in a different times. It was just a very nice storage unit

Kathy P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karl W. 
Évaluation :
5

Good Experience

William M. 
Évaluation :
5

Hi! Nothing to improve! Everything went flawlessly, the price was amazing, the equipment worked perfectly, the truck was very comfortable pulling the trailer with a car, thank you for everything

chris G. 
Évaluation :
5

Very friendly and knowledgeable I would go back to him anytime.

Michael B. 
Évaluation :
5

Great service as always, trusted company without bs

Max D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew J. 
Évaluation :
5

Everything was all set up, ready to go and they answered all my questions.

Robert A. 
Évaluation :
3

Poor guy needed way more help! He was the only one there on a Saturday! Cmon uhaul…get your poop in a group! Truck inside was filthy…I had to wash all the windows myself so I could even see with all the bugs in the windshield and nose prints in the side from someone's dog. The guy who was there was amazing…we all felt so badly for him, but at the same time it took way longer than it should have!! Oh and if you have a self check in program on your app…make sure it's clear, concise, and oh yeah it works!!! Do better, that was horrible!

Stephanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARLEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C. 
Évaluation :
1

dont overcharge and i told customer service they over charged me 80 and he was so ignornat no hospitality at all and the truck was stuck in tow the whole time.

Colleen C. 
Évaluation :
5

Easy return. Friendly staff.

Michael G. 
Évaluation :
5

Thank you for the outstanding customer service.

Joseph N.  |  Premières impressions 
Évaluation :
5

The attendant was very friendly and courteous. I received great service when I picked up the van and also when I returned it. The vehicle was very clean. Great place!

Larry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vladimir R. 
Évaluation :
2

Vehicle had no break lights, traction control sensor was beeping entire trip. On top of that charged extra for gas when we were over amount needed. Have before and after pictures proving . Very dissatisfied that not only charged additional but vehicle was unsafe to drive.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

A vending machine will be much appreciated 😄🙏

JEAN claude G. 
Évaluation :
5

When I brought the trailer back the chain was broken. The gentleman told me he never saw this in his two years working there. I have never experienced this in the 12 years I have been using UHaul trailers. Im very concerned. I do have a picture of the broken chain. Thank God nothing happened driving from Antioch to Florissant, Colorado and back.

Mika V. 
Évaluation :
5

Nothing Vito is a Great dude he did fantastic

Steve B. 
Évaluation :
5

The manager was great and very attentive. He was on top of everything even those he was alone and busy

Bryan H. 
Évaluation :
4

The cargo vans gas tank needle wasn't completely on full upon pick up which caused us to pay $17,5 in gas when we only traveled 12 miles!!! Upon possession, I would have gone back in to complain but there was a line of customers with only 1 cashier! (Unfair practices!) Doug did his best to handle the volume of people all at once!

cheryl P. 
Évaluation :
5

Thank you for being here when we needed you. Great service and equipment. You're a good neighbor.

Mary B. 
Évaluation :
5

The sales team was very kind and helpful!

Colleen C. 
Évaluation :
2

Rather than delivering the truck I needed to a location four minutes away from me, I had to drive to Antioch. The truck assigned to me also did not have the equipment I paid for.

Samantha H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLEN B. 
Évaluation :
5

Drop off was also very smooth and convenient.

Shane T. 
Évaluation :
3

Rear tires were bald and one of the windshield wipers was falling apart

Jeremy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSALINDA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

neither of the 12 V ports had power to charge anything

Rose H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P. 
Évaluation :
5

I was a disappointed that I had to go an extra 20 miles each way to pick up the trailer.

ANDREW B. 
Évaluation :
5

Arnold and his staff in Antioch, IL were great to work with! On the other hand, call wait times to your Customer Service line were frustrating.

NATALIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rafael M. 
Évaluation :
5

The manager (I think his name is Victor) is amazing! He came by on his day off just to check on things, and his timing was perfect! I needed some help with the truck and he was able to take care of it quickly. You can tell this location is managed well.

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea F. 
Évaluation :
5

The process was simple and easy, was able to get in and out in no time. Originally was supposed to pick up in silver lake wisconsin but corporate had to change my location to this one because the other didn't have the truck I requested yet it still let me request it (lol). But I was happy to pick up in Antioch anways because I grew up there. Keep up the good work guys!

Craig B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Keep up the good work.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry O. 
Évaluation :
3

The truck I rented was fine. It was a little shaky, may have needed an alignment. That being said, I will never rent from U-Haul again. I was first told it had 3/4 tank fuel. when I signed all the papers. Then was told it only had 1/4 tank when I went out to get it. The employee said he would mark it down on the paperwork. The gauge was just over the 1/4 line when I got in the truck. I drove 5 miles and stopped to put in $40,04 of fuel @ $4,69/gallon which equaled 8,5 gallons. The truck gauge said it was averaging 7,3 MPG and I drove it just over 52 miles. 7,3 MPG x 8,5 gallons=62,05 miles of range plus the 5 I had already driven. When I got back to return the truck the gauge was at or over where it was when I picked it up. A few minutes after I left I got a $18 charge for additional fuel. When I went online to look up why they had marked the fuel higher then what it actually had going out and since he marked it after I had left I couldn't challenge it. I called customer service and gave them all the above info. I said I could give them a fuel receipt to prove it and they could look up the truck MPG but I was told that the fuel could have been put in any vehicle and that they could trust me. I was asked if I took pictures of the before and after fuel gauge. I said no, I didn't think I would need to. He told me that they encourage people to do that however I was never told to or encouraged to do that. Also the customer service guy I talked to was short with me and all but rude. So...1 how do you give someone a truck with only 1/4 tank of fuel so they have to stop first thing to get fuel. 2...they charged me $18 extra when I made sure it had the same as when I left. 3...customer service basically called me a liar and said they couldn't reverse the charge. I know it is only $18 but it is more the principal than anything. Maybe what you should do U-Haul, is make sure it is full of fuel going out. It would make everything a lot better and easier for your customers. I will not rent from them again and I would encourage you to do the same. If you must then make sure you document the vehicle well!

Tom W. 
Évaluation :
5

Everything was perfect! No suggestions for improvement!

Mark K. 
Évaluation :
5

Great experience. All went smoothly. People were helpful and very nice.

Jodi M. 
Évaluation :
5

great customer service, thank you.

Mansour S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les H. 
Évaluation :
5

The truck we had is in real need of maintenance.

Michael L. 
Évaluation :
4

When rental goes out be sure to mention if not back by 7pm that you get charged an extra day. Moved kid to college and almost didn't make it back in time.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B. 
Évaluation :
5

This Uhaul offers the full complement of services including van rental, storage, moving pods, and hitch install. The online rental and pick up service is very user friendly.

Vincent N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy K. 
Évaluation :
3

Explained that the truck had issues including leaking from the roof of the cab while driving in rain and told oh well.

Chad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Arnold and Christian were both very informative and helpful 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Karen C.  |  Premières impressions 
Évaluation :
3

There was no secure drop box for the keys.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marisela Q. 
Évaluation :
5

The gentleman here was very knowledgeable and took time to make sure each customer was taken care of equally. I have a Uhaul closer to me but this is the location I will shop at from here on. I didn't catch his name but he was awesome.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie R. 
Évaluation :
5

A completely different experience. We dropped off after hours, but someone was still on site and helped us right away. Super easy and pleasant experience.

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Nothing- Excellent service and very courteous employees at this location

ron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Vito was super helpful and accommodating . Have always had great service at this location. Will rent from them again!

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Les N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frederick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher o.  |  Expérience générale 
Évaluation :
5

Wonderful experience, the guys hustled in between customers and I would highly recommend people going there . Merci

eddie B. 
Évaluation :
5

My camper has been stored there for years and only vandalized once !

Steven C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malgorzata P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
1

I returned trailer at my said time I would have it back the following day at 350 pm they completed my rental and charged my an additional day not happy

Richard K. 
Évaluation :
5

Excellent service à la clientèle

michael C. 
Évaluation :
5

The staff here is so friendly and accomodating!

Madonna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel G.  |  Expérience générale 
Évaluation :
5

Friendly, helpful, convenient.

NATALIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dan P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARYL M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Earl F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K.  |  Premières impressions 
Évaluation :
5

Thank you always being so helpful.

April S.  |  Expérience générale 
Évaluation :
3

Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!

Janet S.  |  Expérience générale 
Évaluation :
5

Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.

Bob L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Wayne A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tara e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W.  |  Premières impressions 
Évaluation :
5

Arnold has a great customer focus and has always been very helpful for the time we have used this storage facility

River ridge C.  |  Expérience générale 
Évaluation :
5

Arnold is always friendly and helpful! This is my 3rd unit here

Joan P.  |  Online Move In 
Évaluation :
5

Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.

Michael S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dan m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose P.  |  Premières impressions 
Évaluation :
5

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Jessica Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paula w.  |  Premières impressions 
Évaluation :
5

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

James P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SALLY C.  |  Expérience générale 
Évaluation :
5

They were well about average. I would use them again.

Daniel R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ben m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista L.  |  Expérience générale 
Évaluation :
3

Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.

patricia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philp H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Premières impressions 
Évaluation :
1

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Keith S.  |  Expérience générale 
Évaluation :
3

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Fjay B.  |  Expérience générale 
Évaluation :
4

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn t.  |  Premières impressions 
Évaluation :
5

Staff was great!

Larry F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P.  |  Online Move In 
Évaluation :
5

Arnold is a great asset!

brian m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B.  |  Premières impressions 
Évaluation :
5

Very pleasant to work with and facility was very clean.

Janet L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G.  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois B.  |  Expérience générale 
Évaluation :
5

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F.  |  Premières impressions 
Évaluation :
1

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET L.  |  Premières impressions 
Évaluation :
1

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL W.  |  Premières impressions 
Évaluation :
5

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi W.  |  Expérience générale 
Évaluation :
5

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  Premières impressions 
Évaluation :
5

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

benneta F.  |  Expérience générale 
Évaluation :
5

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Évaluation :
5

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy A.  |  Expérience générale 
Évaluation :
5

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  Premières impressions 
Évaluation :
5

Great staff. Don’t change a thing.

Donald K.  |  Premières impressions 
Évaluation :
5

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100 % recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie N.  |  Expérience générale 
Évaluation :
5

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph F.  |  Premières impressions 
Évaluation :
5

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  Premières impressions 
Évaluation :
5

Arnold and everyone at the facility was very friendly and helpful any time I needed it! Merci.

Melanie G.  |  Expérience générale 
Évaluation :
5

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Merci.

Laura K.  |  Premières impressions 
Évaluation :
5

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy A.  |  Premières impressions 
Évaluation :
5

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine l.  |  Expérience générale 
Évaluation :
5

Staff very friendly and helpful from start to finish!! Thank you

Heidi W.  |  Expérience générale 
Évaluation :
5

Very helpful and accommodating

Daug V.  |  Premières impressions 
Évaluation :
5

Steven was patient and helpful. Thank you great service

Yesenia M.  |  Premières impressions 
Évaluation :
5

super clean, friendly staff, great pricing!!

Heidi W.  |  Premières impressions 
Évaluation :
5

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha H.  |  Premières impressions 
Évaluation :
5

Took there time to showed me around.

stephen r.  |  Premières impressions 
Évaluation :
5

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam G.  |  Expérience générale 
Évaluation :
5

Arnold the Manager did everything in a very professional matter

JOE C.  |  Expérience générale 
Évaluation :
5

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  Premières impressions 
Évaluation :
5

the truck I had the sterring needs to be checked

michelle j.  |  Premières impressions 
Évaluation :
5

Arnold and his team were very helpful and courteous.

carey b.  |  Expérience générale 
Évaluation :
5

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Russell A.  |  Expérience générale 
Évaluation :
5

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Oscar M.  |  Expérience générale 
Évaluation :
5

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  Premières impressions 
Évaluation :
5

Good Experience, no issues

RAYMOND K.  |  Expérience générale 
Évaluation :
3

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

mary r.  |  Expérience générale 
Évaluation :
5

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Stephen C.  |  Premières impressions 
Évaluation :
4

I may rent a unit for my business this summer. Thank you, your service was great.

Arleigh B.  |  Expérience générale 
Évaluation :
5

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

SCOTT P.  |  Expérience générale 
Évaluation :
5

Very helpful

gabrielle s.  |  Premières impressions 
Évaluation :
5

nice and secure facility. Clean too.

jerry k.  |  Expérience générale 
Évaluation :
5

Patient and professional

ed b.  |  Premières impressions 
Évaluation :
5

Merci!

KIMBER P.  |  Expérience générale 
Évaluation :
5

For the time used it was a well maintained facility and I would use this location again.

Kimberly P.  |  Expérience générale 
Évaluation :
5

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

MARY S.  |  Expérience générale 
Évaluation :
5

Indoor storage was just what I needed. Very close location for me.

David S.  |  Expérience générale 
Évaluation :
5

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

mary r.  |  Réservation 
Évaluation :
5

The facility was clean and secure

Chris K.  |  Expérience générale 
Évaluation :
4

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Sheryl A.  |  Réservation 
Évaluation :
5

Everything was very easy,

Adam B.  |  Expérience générale 
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