Le client n'a pas laissé de commentaire.Gary K.
Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes
Pour nous contacter
Antioch, IL 60002
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Had a month advance reservation and U haul did not have the vehicle at the location requested. Had to drive over two hours one way to location to pick up the truck. Was given one day notice.CHRIS J.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Brian J.
Le client n'a pas laissé de commentaire.Jane D.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.rafael M.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Paul S.
Le client n'a pas laissé de commentaire.Joseph R.
Le client n'a pas laissé de commentaire.Patrick D.
Everything went very well and Arnold the store manager was awesome to work with too!!lisa K.
Le client n'a pas laissé de commentaire.Eric L.
Le client n'a pas laissé de commentaire.Nicole B.
Chrystian was excellent. Best transaction I've had in a long time.Charles H.
Le client n'a pas laissé de commentaire.jeff J.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.Linda E.
Le client n'a pas laissé de commentaire.PATRICK W.
Le client n'a pas laissé de commentaire.Joseph C.
Very friendly and helpful staff.Shawn L.
Le client n'a pas laissé de commentaire.Susan V.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.James B.
Arnold and the Manager provided excellent service!john K.
Le client n'a pas laissé de commentaire.Paul S.
Nothing, my experience was very good.Peter R.
Le client n'a pas laissé de commentaire.Justen P.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.Salvador A.
Be sure the attendant at least verbally confirms that returned equipment passes inspection - as photos where taken & submitted before my leaving the pickup site.PHYLLIS P.
Your on line 24/7 share really needs work, it took us 1 and 1/2 house to get the truck and 2 hours to return truck, worst app everPam E.
THANK YOU!Jodi S.
Again - locations were fine. Uhaul phone and customer service experience was not. 55 minute hold times, hangups while on hold for 30 minutes, and consistent changing of my reservation truck type and pickup location was hard to navigate and required hours of phone time.Chad W.
Great customer service!Anthony S.
Thank you for making our move easier!Jodi L.
Keep doing what you are doing. Equipment is always ready and the staff is exceptionally helpful even when he is taking care of multiple customers. The only suggestion would be to have additional staff on hand for busy times.Lee P.
Le client n'a pas laissé de commentaire.latricia B.
The young man that helped me was very polite, very helpful, and very professional. Sadly it seems he is the only one working and servicing the whole store by himself. But he was very good.Andris I.
Le client n'a pas laissé de commentaire.Michael T.
Le client n'a pas laissé de commentaire.Stephen B.
Would like to see more people contact and less digital. Did not like using the internet to conduct business. Still waiting on a receipt.Anthony F.
Le client n'a pas laissé de commentaire.Kelly J.
Not one THING every thing was perfect!!!!!!!Anthony M.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.Robert K.
Great experience...easy pick up and easy dropoff.DARRELL C.
Equipment was ready when requested, the service personnel ensured proper hookup, and unhooking at destination. Very friendly and helpful.George A.
Great service!Zenio K.
More staffNancy R.
Le client n'a pas laissé de commentaire.Paul S.
Easier drive in and drive out.JAYDEN M.
Arnold was very nice and helpfulAngel A.
Le client n'a pas laissé de commentaire.Charles B.
Great clean location, friendly staff, quick and easy check in and out.Wojciech G.
Le client n'a pas laissé de commentaire.Jorge E.
Le client n'a pas laissé de commentaire.Terri V.
Le client n'a pas laissé de commentaire.Jerry R.
The manager at my location in Antioch, IL was excellent. I was referred to use this location by a friend and they were right. Best customer service I've received in years.JENNIFER M.
Your trucks need maintenanceCharity S.
Le client n'a pas laissé de commentaire.Cameron H.
Le client n'a pas laissé de commentaire.GREGORY K.
Le client n'a pas laissé de commentaire.Lori M.
A very good experience. Outstanding facility with professional staff.mike D.
Le client n'a pas laissé de commentaire.Yvonne C.
Repeat customer x5! Great service! Pick up and drop off were smooth and effortless. Will use again.james H.
Super good serviseRoberto T.
Le client n'a pas laissé de commentaire.Richard K. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph P.
The 15' truck we rented had a leak and got one of our cabinets wet. I let the front desk know.Matthew F.
Quick and easy pick up and drop offGreg K.
Thank you always being so helpful.April S. | Expérience générale
Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!Janet S. | Expérience générale
Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.Bob L. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne A. | Expérience générale
Le client n'a pas laissé de commentaire.tara e. | Premières impressions
Le client n'a pas laissé de commentaire.Leslie K.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Ronald M.
My first time ever using Uhaul was such a breeze! The price, the ease of reserving, the fast attentive customer service. All around 10/10 would recommend Rebecca B.
Very easy to know how to drop off the equipment. The agent checked the truck quickly but thoroughly.Morgan M.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Jonathan D.
Le client n'a pas laissé de commentaire.Adam W. | Premières impressions
Le client n'a pas laissé de commentaire.Adam M.
Keep your equipment and your service the same! We have rented trucks three times in the past month and a half and have been so satisfied with value and service you will always be our go to for rental equipment!!Lee P.
Arnold has a great customer focus and has always been very helpful for the time we have used this storage facilityRiver ridge C. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD D.
If you could make the shift to the new fiberglass containers quicker that would be helpful. The wooden ones can be very hard to open and close, especially when coming from cold to warm climates.MATTHEW D.
Le service à la clientèle était génial. App experience was terrible. Trucks were parked on top of each other to the point where they had to give me a different truck. Dropping the truck off was a nightmare as the app kept saying there was an error uploading my picture of the odometer. But again, customer service came to the rescue and a really nice guy helped me out and take care of it. Would never do the app pick up ever again.John V.
I told them that the brakes might be bad on the truck. I was impressed on this place. all of your places should look like this oneBRENT L.
Arnold, The person that took care of my check in and out was outstanding!Thersea H.
Le client n'a pas laissé de commentaire.JOHN G.
Perfect location. Serpentine belt gave out as I pulled into their driveway. Another 100 yards and I don't make it. Helpful in getting my truck repaired tooEd K.
Have vehicle cleaned before next user. Do a walk around of vehicle with renter to identify scratches, knicks and dents. I took my own pictures to document issues.Jeffrey B.
Le client n'a pas laissé de commentaire.MATTHEW D.
Le client n'a pas laissé de commentaire.Matthew F.
Arnold is always friendly and helpful! This is my 3rd unit hereJoan P. | Online Move In
Le client n'a pas laissé de commentaire.Stephen B.
Le client n'a pas laissé de commentaire.STEPHEN B.
Le client n'a pas laissé de commentaire.AARON K.
Le client n'a pas laissé de commentaire.JEFFREY S.
Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.Michael S. | Premières impressions
Le client n'a pas laissé de commentaire.dan m. | Expérience générale
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.MICHELLE W.
Smooth transactionFatima M.
The drivers side door was hard to close and it rattled. This is the second truck that I rented from this location. The first truck was excellent this one not so good.CHARLES Z.
Le client n'a pas laissé de commentaire.Rose P. | Premières impressions
Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.Jessica Z. | Online Move In
Le client n'a pas laissé de commentaire.LISA S. | Expérience générale
Le client n'a pas laissé de commentaire.paula w. | Premières impressions
Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.James P. | Expérience générale
Le client n'a pas laissé de commentaire.SALLY C. | Expérience générale
They were well about average. I would use them again.Daniel R. | Expérience générale
Le client n'a pas laissé de commentaire.ben m. | Expérience générale
Le client n'a pas laissé de commentaire.Krista L. | Expérience générale
Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.patricia m. | Expérience générale
Le client n'a pas laissé de commentaire.Philp H. | Expérience générale
Le client n'a pas laissé de commentaire.Tim P. | Expérience générale
Le client n'a pas laissé de commentaire.ADAM G. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT D. | Premières impressions
My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.Keith S. | Expérience générale
I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.Fjay B. | Expérience générale
Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.Amy E. | Premières impressions
Le client n'a pas laissé de commentaire.Kaitlyn t. | Premières impressions
Staff was great!Larry F. | Expérience générale
Le client n'a pas laissé de commentaire.Melissa P. | Online Move In
Arnold is a great asset!brian m. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle L. | Expérience générale
Le client n'a pas laissé de commentaire.Tonya T. | Expérience générale
Le client n'a pas laissé de commentaire.Larry F. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Le client n'a pas laissé de commentaire.Anne B. | Premières impressions
Very pleasant to work with and facility was very clean.Janet L. | Premières impressions
Le client n'a pas laissé de commentaire.Jordan G. | Premières impressions
Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.Catherine W. | Premières impressions
Le client n'a pas laissé de commentaire.Lois B. | Expérience générale
Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.Bob L. | Premières impressions
Le client n'a pas laissé de commentaire.Linda F. | Premières impressions
The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.SARA S. | Expérience générale
Le client n'a pas laissé de commentaire.BRIDGET L. | Premières impressions
This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!RACHEL W. | Premières impressions
Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.Nathaniel H. | Expérience générale
Le client n'a pas laissé de commentaire.Heidi W. | Expérience générale
Everyone was extremely friendly and helpful. Thank you :)Laurie W. | Premières impressions
This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and RandyMichelle L. | Premières impressions
Le client n'a pas laissé de commentaire.JAMES A. | Premières impressions
Le client n'a pas laissé de commentaire.benneta F. | Expérience générale
General Manager Arnold is so helpful! Second time renting a vehicle too!Joan P. | Online Move In
This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.terry b. | Expérience générale
Le client n'a pas laissé de commentaire.Guy A. | Expérience générale
Used truck rental four other times and storage twice. Always clean and friendly prrsonelHeidi W. | Premières impressions
Great staff. Don’t change a thing.Donald K. | Premières impressions
Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100 % recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!Natalie N. | Expérience générale
Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!Joseph F. | Premières impressions
Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.dan m. | Premières impressions
Arnold and everyone at the facility was very friendly and helpful any time I needed it! Merci.Melanie G. | Expérience générale
I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Merci.Laura K. | Premières impressions
Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!Ronni W. | Online Move In
Le client n'a pas laissé de commentaire.Guy A. | Premières impressions
very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reservedcatherine l. | Expérience générale
Staff very friendly and helpful from start to finish!! Thank youHeidi W. | Expérience générale
Very helpful and accommodatingDaug V. | Premières impressions
Steven was patient and helpful. Thank you great serviceYesenia M. | Premières impressions
super clean, friendly staff, great pricing!!Heidi W. | Premières impressions
Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month awardMarsha H. | Premières impressions
Took there time to showed me around.stephen r. | Premières impressions
I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.Adam G. | Expérience générale
Arnold the Manager did everything in a very professional matterJOE C. | Expérience générale
The service was excellent the general manager and all personnel were professional and helpfulmaria m. | Premières impressions
the truck I had the sterring needs to be checkedmichelle j. | Premières impressions
Arnold and his team were very helpful and courteous.carey b. | Expérience générale
I would definitely rent there again. I was using this for short term storage. Great, friendly staff.Russell A. | Expérience générale
Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.Oscar M. | Expérience générale
The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.Chris P. | Premières impressions
Good Experience, no issuesRAYMOND K. | Expérience générale
The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.mary r. | Expérience générale
Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.Stephen C. | Premières impressions
I may rent a unit for my business this summer. Thank you, your service was great.Arleigh B. | Expérience générale
All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!SCOTT P. | Expérience générale
Very helpfulgabrielle s. | Premières impressions
nice and secure facility. Clean too.jerry k. | Expérience générale
Patient and professionaled b. | Premières impressions
Merci!KIMBER P. | Expérience générale
For the time used it was a well maintained facility and I would use this location again.Kimberly P. | Expérience générale
Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit againMARY S. | Expérience générale
Indoor storage was just what I needed. Very close location for me.David S. | Expérience générale
Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)mary r. | Réservation
The facility was clean and secureChris K. | Expérience générale
Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!Sheryl A. | Réservation
Everything was very easy,Adam B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous offrons la plus grande sélection de l'industrie!