Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Keep doing what your doing! Staff was excellent and informative. We ended up using the vehicle longer and than expected for after hours drop off and it was fast and easy!
LEE P.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Gary D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DANIEL G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHAEL M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
bruce F.
Évaluation :
4
Have the store worker stay and explain how things work . Have more than 1 worker at this location
JENNIFER H.
Évaluation :
1
Le client n'a pas laissé de commentaire.
HEIDI H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MACIEJ N.
Évaluation :
3
10' truck wasn't very clean. Windshield wiper on passenger side was bad. Tank wasn't full when I picked up the truck. Returned it with the same level of fuel, but was charged for 2 gallons ($10)
LONNIE E.
Évaluation :
5
Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.
Jessica Z.
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Online Move In
Évaluation :
5
I'm not sure how Uhaul can charge me for 3 gallons of gas when I only drove 8 miles. That is just wrong. Shame on you. Does a 10ft. truck get 3 miles to the gallon?
KEVIN H.
Évaluation :
5
More salt on the pavement
LISA M.
Évaluation :
5
The trailer was in good condition but could have used a washdown prior to picking up. Not a big deal. I was just a bit surprised.
JOHN F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID T.
Évaluation :
5
Not sure what you could do. I'm pretty happy with whole experience.
THEODORE H.
Évaluation :
5
The service from the antioch store of uhaul was fantastic they were kind and caring to my needs as always
AL G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jennifer S.
Évaluation :
5
Service and everything has always been great, rented over 10 car trailers always have a great experience with them, had one today with some pretty worn straps which made it a little tough, but overall good
FRANCIS O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dave K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LISA S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KEVIN H.
Évaluation :
5
The facility and staff were top notch, and the equipment was great. The improvement I would suggest is in your online reservations. It is really ridiculous the amount of upsell you try and do and because of it, it takes quite some time to check out. It was a frustrating checkout, but again, this facility was excellent.
MARY K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scot G.
Évaluation :
5
Outstanding experience. Thank you
MARK B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MICHELE S.
Évaluation :
5
Nothing needs improving.
JOHN G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERTO C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
paula w.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Benjamine I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTINE F.
Évaluation :
5
Nothing the associated was helpful and friendly
ANDREW P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JACOB W.
Évaluation :
5
Antioch UHaul continues to get better and better. Very quick and easy pick-up. Upon return, two employees met me in parking lot and I was on my way within minutes. Great service.
PAUL S.
Évaluation :
5
Overall impressed with service and equipment this time. Much better experience than years ago when Uhaul was used. Satisfied customer!
RICHARD F.
Évaluation :
5
Much easier process than I anticipated. The employees were very accommodating and willing to work with me! Will definitely use again!!!
Eric L.
Évaluation :
4
Drivers door needs to be slammed hard to close properly and transmission feels like it's on its way out. Lots of slipping.
STEVEN H.
Évaluation :
5
Efficient , friendly service !
RANDALL T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD M.
Évaluation :
2
When I tried to call this location I wasn't able to connect. When I arrived , I was waited on promptly but I had to return home for a lock because I had to leave the truck overnight. When I locked the truck I didn't know a bag if pads I purchased had been ripped open and one (1) taken out. I disclosed this to the guy that was at the desk, he said it would be ok. No it's not ok!! I have to pay for the theft of something maybe taken by an employee!!!
JACQUELINE M.
Évaluation :
5
You have a good team working at the Antioch location off of Rt 173.
LAWRENCE M.
Évaluation :
5
Excellent service and selection, I have been using this location multiple times and never had any issues.
UWE M.
Évaluation :
5
Such a great experience. Needed a truck to move things from my home to my business. Website was user friendly. Staff was very kind. Will use this location many many more times!
Daisy P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CYNTHIA F.
Évaluation :
2
My reservation was for 7am when the facility was scheduled to open but no one showed up until 8:10am.
MICHAEL B.
Évaluation :
4
The truck smelled like cigarette smoke. So now my clothes smell like smoke. It was really annoying to ride in.
Linda L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GLEN K.
Évaluation :
4
Rien
ROBERT S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DAVID S.
Évaluation :
5
Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.
James P.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
FORREST H.
Évaluation :
5
Arnold was great. Phone pickup not so good. Needs much improvement.
ALAN S.
Évaluation :
5
Professional help and great service
SEAN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SANDRA O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alexandra H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN R.
Évaluation :
5
i think uhaul should consider investing in electric vehicles and of course in the technical infrastructure needed to support and maintain that operational aspect.
MARK S.
Évaluation :
5
The gentleman that helped me was friendly and very good at his job. A smooth process all the way through.
MARTY S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
SALLY C.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
GERALD P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
patricia F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michelle S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas B.
Évaluation :
5
The whole rental process went smoothly, including extending rental time.
DORENE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christian G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
William M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BENJAMIN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY F.
Évaluation :
5
Arnold Ricky and Christian all very helpful
TEGAN T.
Évaluation :
5
The manager Arnold Clark was very helpful and friendly.
JOHN R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN S.
Évaluation :
5
They forgot my moving blankets, otherwise perfect
Jack C.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Glen H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SHERYL K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TERRENCE K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GREGORY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
WILLIAM M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TAVIS F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONMICHAEL MASAJ M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN P.
Évaluation :
2
This summer we rented these trucks several times from Chain of Lake. We knew one or two of the trucks in the size truck we rent did not have air conditioning. We spoke with the representative each time and said we did NOT want the ones that did not have air conditioning. Lo & behold we ended up with the truck WITHOUT ac. This is ridiculous. Representative says he has put in several work orders to have this repaired. How interesting you know the equipment is not repaired & rent it any way. Plenty inventory to pull from without keeping this one in rotation. I will not go to the Chain of Lakes again. Charge us full cost for faulty equipment?? No thank you.
Gilbert J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KELLY M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN S.
Évaluation :
4
Very easy procedure,
ROCKY L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ron N.
Évaluation :
5
The person at the counter was fantastic and very helpful.
Michael D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEROME K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JULIES P.
Évaluation :
3
I was busy completing the self check out and an associate came by to check on me. He told me right off the bat that I was all set. Before I left I asked him how did he know that I was all set since I didn't give my name or any other identifying information. He double checked and realized that I wasn't finished with the process. He did complete the rest of the process for me and then told me I was all set once again.
Laura E.
Évaluation :
1
We were charged for fuel that we already replaced. Call the company and they hung up on me after holding for 25 minutes. I need to be refunded!
Lorraine P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIMBERLY C.
Évaluation :
5
The manager was super helpful and be accommodating
JORDAN O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRIS B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
JOSEPH Z.
Évaluation :
5
The people were excellent.
SCOTT R.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAMELA N.
Évaluation :
5
Great equipment and extremely friendly, helpful staff.
WOJCIECH G.
Évaluation :
2
I felt sorry for the guy. It was so busy and he was the only one there. I waited 45 minutes to pick up my truck. The truck we were given had a problem with the drivers side mirror. It would not stay out. Going down the road it would close in next to the truck.
PATRICIA B.
Évaluation :
5
Agent was helpful and all worked as expected.
PETER R.
Évaluation :
5
Uhaul needs to update the process for renting out their trucks. It took almost 10 mins to go through the app for check in and return process and it wouldn't accept photos I was forced to use the website to get it to go through.
Jason W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT D.
|
Premières impressions
Évaluation :
4
Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.
Amy E.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kaitlyn t.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Anne B.
|
Premières impressions
Évaluation :
5
Very pleasant to work with and facility was very clean.
Janet L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jordan G.
|
Premières impressions
Évaluation :
5
Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.
Catherine W.
|
Premières impressions
Évaluation :
5
Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.
Bob L.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIDGET L.
|
Premières impressions
Évaluation :
1
This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!
RACHEL W.
|
Premières impressions
Évaluation :
5
Everyone was extremely friendly and helpful. Thank you :)
Laurie W.
|
Premières impressions
Évaluation :
5
General Manager Arnold is so helpful! Second time renting a vehicle too!
Joan P.
|
Online Move In
Évaluation :
5
Great staff. Don’t change a thing.
Donald K.
|
Premières impressions
Évaluation :
5
Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.
dan m.
|
Premières impressions
Évaluation :
5
Took there time to showed me around.
stephen r.
|
Premières impressions
Évaluation :
5
the truck I had the sterring needs to be checked
michelle j.
|
Premières impressions
Évaluation :
5
The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.
Chris P.
|
Premières impressions
Évaluation :
5
Very helpful
gabrielle s.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.