Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1 806 évaluations

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The whole rental process went smoothly, including extending rental time.

DORENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY F. 
Évaluation :
5

Arnold Ricky and Christian all very helpful

TEGAN T. 
Évaluation :
5

The manager Arnold Clark was very helpful and friendly.

JOHN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

They forgot my moving blankets, otherwise perfect

Jack C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRENCE K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAVIS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONMICHAEL MASAJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

They were well about average. I would use them again.

Daniel R.  |  Expérience générale 
Évaluation :
2

This summer we rented these trucks several times from Chain of Lake. We knew one or two of the trucks in the size truck we rent did not have air conditioning. We spoke with the representative each time and said we did NOT want the ones that did not have air conditioning. Lo & behold we ended up with the truck WITHOUT ac. This is ridiculous. Representative says he has put in several work orders to have this repaired. How interesting you know the equipment is not repaired & rent it any way. Plenty inventory to pull from without keeping this one in rotation. I will not go to the Chain of Lakes again. Charge us full cost for faulty equipment?? No thank you.

Gilbert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN S. 
Évaluation :
4

Very easy procedure,

ROCKY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ben m.  |  Expérience générale 
Évaluation :
5

The person at the counter was fantastic and very helpful.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krista L.  |  Expérience générale 
Évaluation :
3

Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn't mopped in a month.

patricia m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIES P. 
Évaluation :
3

I was busy completing the self check out and an associate came by to check on me. He told me right off the bat that I was all set. Before I left I asked him how did he know that I was all set since I didn't give my name or any other identifying information. He double checked and realized that I wasn't finished with the process. He did complete the rest of the process for me and then told me I was all set once again.

Laura E. 
Évaluation :
1

We were charged for fuel that we already replaced. Call the company and they hung up on me after holding for 25 minutes. I need to be refunded!

Lorraine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

The manager was super helpful and be accommodating

JORDAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philp H.  |  Expérience générale 
Évaluation :
5

The people were excellent.

SCOTT R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAMELA N. 
Évaluation :
5

Great equipment and extremely friendly, helpful staff.

WOJCIECH G. 
Évaluation :
2

I felt sorry for the guy. It was so busy and he was the only one there. I waited 45 minutes to pick up my truck. The truck we were given had a problem with the drivers side mirror. It would not stay out. Going down the road it would close in next to the truck.

PATRICIA B. 
Évaluation :
5

Agent was helpful and all worked as expected.

PETER R. 
Évaluation :
5

Uhaul needs to update the process for renting out their trucks. It took almost 10 mins to go through the app for check in and return process and it wouldn't accept photos I was forced to use the website to get it to go through.

Jason W. 
Évaluation :
5

The gas level wasn't full when I started driving so I don't really understand how I'm supposed to get exactly how much gas to put in to get it where it was.

BRIAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIAMANTO E. 
Évaluation :
5

No change needed. Great customer service!! Reasonable rental fee.

MARK N. 
Évaluation :
5

I will not us u-haul ever again because of the way I was treated for dropping it off early and not getting a refund for un used days. I only needed it for 2 days not 5 days. I was not even told that this was a flat rate. I have used u-haul in the past and received credit for un used days.

TRACY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim P.  |  Expérience générale 
Évaluation :
5

Polite and helpful people at this location

DANIEL H. 
Évaluation :
2

If you'd like to improve you could more clearly and up front disclose the exorbitant fees you've wrongly applied to my bill

ANTHONY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
3

Ensure your stock of rental equipment is accurate. Online, I was able to rent an in-town trailer from the Antioch location but when I arrived no such trailer was available. I then had to pay twice as much to rent a 1-way trailer from the Lake in the Hills location in order to return it to Antioch as that was the location nearest my house and location that saved me the most time.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shubh P. 
Évaluation :
3

The service was good. Gas was not filled to were the paperwork showed.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY H. 
Évaluation :
5

The steering seemed a bit out of alignment and turning would cause a popping sound (tie rod or ball joint likely). Otherwise great!

MATTHEW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Not rent units that where promised already.

patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabrina E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Nothing! I'm a neighborhood woman and have had to use the U-Haul location in Antioch for quite a while in the past five years. I just love Arnold and his crew! They take care of everything I don't have to worry about nothing. Except for moving and storage! LOL

cindy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM G.  |  Expérience générale 
Évaluation :
5

thanks for such an easy transaction!

Keith G. 
Évaluation :
5

great customer experience - staff was very helpful -definitely I will rent from here again and tell my friends

Michael M. 
Évaluation :
5

Excellent service, in and out in 10 minutes. Check in and return super easy. Definitely will be a return customer. Thank You for the Excellent Service.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA R. 
Évaluation :
1

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a 1 000 $to just send it to auction. Here we are August of 2021 they just told me they sold it for a 140 $that I have to pay the difference between that and 2 800 $. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Keith S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Z. 
Évaluation :
3

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Fjay B.  |  Expérience générale 
Évaluation :
4

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn't see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIEL A. 
Évaluation :
5

Very impressed with the efficiency of this location.

JEROME A. 
Évaluation :
5

Nothing wrong with the location but the return experience through there app was terrible. Only able to return through the website. The app didn't function.

John G. 
Évaluation :
3

I called numerous times to try to talk directly to someone about the rental. I needed to return to another state, the website did not allow me to change it. Every time I called the wait time was in excess of 50 minutes....

SHAWN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
3

My original reservation was in Lake Villa. The truck I was supposed to get was not returned on time so they move the reservation to Antioch. The truck provided to me in Antioch only had 1/4 tank of gas and I already lost an hour. I had no idea the gas mileage on the truck and couldn't risk running out so I filled up the tank with the cost of 72 $. As it turns out I returned it with 3/4 of a tank. There would be no way for me to be able to return with 1/4 tank. I would like a credit for the extra gas left in the truck.

AUDRA M. 
Évaluation :
5

Online 24/7 rental service was a failure for me. Luckily the GM of the rental location was able to finish what the remote service center did not, after he opened the facility. I'd be more than happy to discuss my remote rental experience with someone. I gave a good review only because the focus of the questions do not actually speak to the elements of my service, and I did not want to unfairly rate the great work done by staff at the phyisical rental location. If I could rate the 24/7 rental service by itself, it would be 1 star.

JOHN S. 
Évaluation :
4

Excellent customer service by Arnold Clark and his team. Merci!

FERNANDO C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DREW E. 
Évaluation :
1

Trailer was dirty when i picked it up. Nobody bothered to sweep it out. I returned the equipment about 30 mins prior to my 24 hour rental period. My daughter drove from uhaul company home so I could send some emails. I have emails sent at 3:50 and they coded my return after 4pm so they could charge an extra day. DO NOT TRUST THESE CHEATING BASTARDS…. This is the second time UHAUL has done this….

MICHAEL D. 
Évaluation :
5

This location has great customer service!

Carter B. 
Évaluation :
5

The two men that assisted me were so helpful. Will recommend this facility. Very easy to check in and out. Merci.

ELIZABETH O. 
Évaluation :
1

Organization and communication

Melissa B. 
Évaluation :
3

I was charged for fuel and we filled back to or past the level required

vince A. 
Évaluation :
5

Staff was great!

Larry F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC Z. 
Évaluation :
5

Arnold was awesome to deal with. I came to rent a truck with my elderly father and Arnold was extremely patient and kind. My father was asking a lot of questions and Arnold had a very positive, calm attitude. He took a lot of extra time with my dad. I would definitely recommend this place… Especially Arnold!

JOAN B. 
Évaluation :
5

Mr Arnold is great. His enthusiasm and courtesy make the big difference. Top notch manager.

Marshall H. 
Évaluation :
5

2 young men were absolutely fantastic !! Surprising now a days. Friendly, efficient and knew the products. Great experience !! And I'm not easy to please !!

DOUGLAS W. 
Évaluation :
5

Arnold is a great asset!

brian m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
5

Arnold did a fantastic job with my trailer pickup and drop off.

SHAWN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAITLYN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paolo A. 
Évaluation :
1

After waiting inside the Antioch il. Location for about 15 minutes without an employee in sight I went outside and asked a maintenance man if he could find some help for me. I did my reservation online so I was just wanting to pay and pick up truck. After the representative took me to the truck he noticed the tank was almost beneath a 8th of a tank. He told me they are supposed to have at least a quarter tank and he would issue me a credit as long as I replaced the gas I used which I did. When I returned the truck a different representative said to just leave the keys in it and they would email me my receipt. When I opened my email I saw that I was charged 158 for a 19,95 rental that I used for 5 hours and drove 28 miles. With the insurance a purchased the bill should have been around 60! Apparently they charged me for 70 miles(the odometer was reset when I left parking lot and returned with 28 miles) then charged me a gas penalty as well as 38 for gas and nowhere was the credit I was given on the bill. I then waited on the phone for an hour and a half to try and clear things up were I was told they saw the mistakes but were not in the position to refund and that a manager would call me to solve the problem. Instead the following day I received and email with no apology or explanation, refunding me 40 dollars?? I responded to the email and as I type it has been 6 hours with no response. Completely unacceptable. Douglas Burke

DOUGLAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
1

I have been overcharged for the rental and when I arrived at my scheduled time for the rental there was no one available for almost an hour to process my reservation. The truck had no radio or air conditioning on a really hot day. After waiting for an extremely long time no discount was even offered for the rude behavior when this very young teenager/man showed up. I had to call and complain for someone from Uhaul to reach someone to service me and 5 other customers.

LILLIAN C. 
Évaluation :
4

The help was pleasant and very helpful.

D B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry F.  |  Premières impressions 
Évaluation :
5

Very customer service oriented. They were interested in making sure I was taken care of and happy.

THERESE C. 
Évaluation :
1

I pulled up to their drop off spot where the sign said to wait and someone would come out to assist, I waiting for 15-20 minutes and no one showed up. Dropped off the trailer and had to spend a fair amount of time trying to complete the online drop off info. I had a similar experience the last time I dropped off a trailer at this location. Will look for a different location next time.

Paula S. 
Évaluation :
5

Arnold from the Uhaul facility was very helpful and accommodating.

Robert G. 
Évaluation :
5

Always a pleasure working with U-Haul

DOUGLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Arnold and his partner are awesome. This is a well tuned facility.

JONATHAN A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EBIN J. 
Évaluation :
5

I think you should have 2 people working there. Seems a lot to do for 1 person.

DENISE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne B.  |  Premières impressions 
Évaluation :
5

Very pleasant to work with and facility was very clean.

Janet L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan G.  |  Premières impressions 
Évaluation :
5

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois B.  |  Expérience générale 
Évaluation :
5

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda F.  |  Premières impressions 
Évaluation :
1

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGET L.  |  Premières impressions 
Évaluation :
1

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn't handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I'm still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it's not the employees fault, hire more workers!!!!!

RACHEL W.  |  Premières impressions 
Évaluation :
5

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  Premières impressions 
Évaluation :
5

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Évaluation :
5

Great staff. Don’t change a thing.

Donald K.  |  Premières impressions 
Évaluation :
5

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  Premières impressions 
Évaluation :
5

Took there time to showed me around.

stephen r.  |  Premières impressions 
Évaluation :
5

the truck I had the sterring needs to be checked

michelle j.  |  Premières impressions 
Évaluation :
5

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  Premières impressions 
Évaluation :
5

Very helpful

gabrielle s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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