Évaluations des clients U-Haul Moving & Storage of Chantilly

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chantilly

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Stuart K. le

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Le client n'a pas laissé de commentaire.

Adonis K. le

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Ryan Johnson is a true asset to the UHaul team.

Mark H. le

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Always, always, Always responsive to my last minute trailer rental needs! I'm in and out in less than 15 min. They are always attuned to my needs for extended rental or extra needs. No one respons better, faster and is as Accommodating!!

Nanette V. le

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Le client n'a pas laissé de commentaire.

Alan F. le

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Everything was just fine thank you

Jennifer P. le

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When I returned the truck I was told that everything was fine and I would receive an updated receipt for the extra mileage. The truck was not checked back into the computer so I received calls and emails the next day about returning the truck. I was on hold for 45 minutes while they located the truck exactly where I returned it. Not a good experience at all.

Kevin N. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

THOMAS A. le

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15 mile in-town rental. I put 2.5 gallons of gas in truck before returning was billed $46 for "fuel" repeatedly attempted to contact location for correction and never received any call-back or email back. Either my truck got 2.4 miles per gallon, the initial gauge reading was wrong on the paperwork, or someone just doesn't care.

Desire G. le

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Le client n'a pas laissé de commentaire.

Carl B. le

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Le client n'a pas laissé de commentaire.

George J. le

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This is a large U-Haul facility that runs smoothly. All of the employees that I interacted with were friendly and professional; the check-in/out processes were easy; basically it was a breeze to rent with them. Thanks.

jeffery R. le

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nothing to suggest . . . everything went quickly and smoothly !

Rajkumar S. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

roy P. le

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This was the 2nd Hitch I’ve purchased and had installed at this facility. Both experiences have been excellent- keep up the good work!

Hemin K. le

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Le client n'a pas laissé de commentaire.

Fernando P. le

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Le client n'a pas laissé de commentaire.

Daniel F. le

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More organized drop off lanes.

Jerry G. le

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Le client n'a pas laissé de commentaire.

Debora R. le

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I have a concern that I reserved a furniture mover and when I arrived at the rental pick up location, they had none available. I asked if I could go to another location and pick one up. My customer service rep was told by the supervisor that she would have to call other U-Haul locations to find one from me. She was not happy about this and made this very obvious. when I told her not to bother, I asked if the charge would be taken off my bill and was told Yes. However when I received my bill the following day, the $7.00 charge was still there. I went to the location after work yesterday and the individual on duty said she would take care of this charge. She told me she would send me an email confirming this refund, however I have not received any additional communication regarding this issue.

Areeb A. le

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Truck was not properly clean from inside including front and back.

Edgar M. le

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Le client n'a pas laissé de commentaire.

jill F. le

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Le client n'a pas laissé de commentaire.

Bran T. le

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Thanks

Oliver S. le

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Le client n'a pas laissé de commentaire.

sue C. le

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Le client n'a pas laissé de commentaire.

Dinesh P. le

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Hello, the street did not have parking due to construction, so I asked three times to clerk to park my vehicle for an hour. She was rude. Thanks

Keyuri J. le

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Nothing I can think of! Thanks!

Tara P. le

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No improvement needed

Willard O. le

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Le client n'a pas laissé de commentaire.

Handie P. le

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Customer service could be better. Customer engagement skills of employees was not a good experience with me trying to return my rental...

eric K. le

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Great moving experience

Rebecca-Lynn L. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Christopher F. le

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I received excellent service from this location.

DAVID J. le

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Le client n'a pas laissé de commentaire.

Sherry S. le

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Le client n'a pas laissé de commentaire.

Sheila C. le

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Fix the trucks so they r ok for out of state. They are really loud and no power and shake really bad. It's only the 20 and 26 footer o es.

william o. le

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Great staff, great service. 100% recommend

Lam P. le

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I will recommences to my friends and family In town about the U-Haul storage.

Felix P. le

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My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. le

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all good!

Krista P. le

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everything was great

James M. le

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It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. le

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Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. le

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Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. le

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These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. le

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Excellent customer service!

Pura S. le

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Excellent facility and staff.

Charles P. le

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My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. le

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Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. le

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All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. le

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good

Amanda M. le

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Friendly and fast service

Thomas S. le

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None

Stephen S. le

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Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. le

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Only reason for one star off was because the wait time

yasas j. le

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Everyone there was very kind, and very professional.

Stephen S. le

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Ryan was exceptional

Earl C. le

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Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. le

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This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. le

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Nice

Ronnell C. le

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I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. le

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This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. le

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It was perfect.

Rhonda M. le

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None

DIANE W. le

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The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. le

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Great customer service!

TERRY R. le

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Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. le

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THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. le

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Excellent. Very professional clean and friendly

obaidullah r. le

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Great service. Thanks

Cesar Y. le

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Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. le

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it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. le

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Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. le

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In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. le

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Great service - the staff were excellent!

MARTHA M. le

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The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. le

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Staffs were very friendly and helpful.

James M. le

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Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. le

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This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. le

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Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. le

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Very good service. Good location.

Wendy R. le

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Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. le

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The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. le

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Worst service

Naresh P. le

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Good service

maryjane v. le

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Great service

Joseph S. le

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The staff always takes good care of me.

Laura W. le

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Staff was very friendly and helpful!

michelle c. le

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Great service!

Brendan S. le

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Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. le

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Easy to find and friendly staff.

Tiffany C. le

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I really enjoyed my experience at UHAUL.

CATHERINE C. le

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This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. le

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facility was clean and access was convenient.

JEFF O. le

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Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. le

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Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. le

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We really recommend this storage facility. They are the best.

Damodara D. le

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Good

patrick e. le

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Thank you

Klaus S. le

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Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. le

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They never answer their phones, they intentionally roll over calls to the national support center.