Évaluations des clients U-Haul Moving & Storage of Chantilly

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chantilly

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Fritz H. le

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Nothing great customer service.

Ram B. le

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Very friendly staffs. Best customer service.

Edward H. le

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Exceptional experience!

Christopher T. le

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Le client n'a pas laissé de commentaire.

Jonathan M. le

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Le client n'a pas laissé de commentaire.

Jeremy R. le

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Excellent service!!!

Tim M. le

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Le client n'a pas laissé de commentaire.

Vivian B. le

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Customer service poor

Miguel R. le

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Costumer service at the counter was excellent but the person that help with the trailer was kinda rude. If not it would have been an excellent score

David H. le

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Check the equipment before it's rented out. eg. clean it. The roll up door was binging, hard to open. I would expect equipment in better condition, especially when not a local move.

Ryan C. le

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The gentleman checking me in was very knowledgeable and fast paced. Made it a good experience. Will return again. Thank you U-Haul.

Gunduz M. le

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Le client n'a pas laissé de commentaire.

Don R. le

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Le client n'a pas laissé de commentaire.

Taylor P. le

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Le client n'a pas laissé de commentaire.

Andrea M. le

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Le client n'a pas laissé de commentaire.

richard b. le

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I will always use the facility

Thomas B. le

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Le client n'a pas laissé de commentaire.

Clyde D. le

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Nothing. The staff was pleasant and helpful and the equipment worked great. Thank you

Neil C. le

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Inside cab was a bit dirty and dusty. Also, a drink had been spilled in the cupholders and was not cleaned up. It had dried a sticky substance in the cupholders and the floor.

Tarryck H. le

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Le client n'a pas laissé de commentaire.

Obaidullah R. le

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The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Linda P. le

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Le client n'a pas laissé de commentaire.

Kenny F. le

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Be upfront with pricing. I signed up for a 19.95 Van and ended up paying almost a $100 for it. Totally unacceptable and I've already posted On social media. I also suggested they use a local budget rental instead of u-haul. Very dissatisfied .

James D. le

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Le client n'a pas laissé de commentaire.

SAMUEL H. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Le client n'a pas laissé de commentaire.

john L. le

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Don't make your customers provide all their info when they reserve the vehicle and then make them go through the process again when the pick up the vehicle. Make sure that the vehicles are clean and all prior damage is noted prior to the vehicle being rented to a new customer. Don't tell your customers that the mileage is rounded down to nearest mile and then charge them to the 'tenth of a mile' when they return the vehicle (vehicle had xxx.7 miles on the odometer when rented but the "out mileage" was listed as xxx.0 -- return mileage was xxx.8 miles and I was charged for the 8-tenth of a mile). The difference may be less than $0.50 but the fact that I was lied to and charged for mileage I didn't use is unacceptable.

James P. le

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The team was very professional. Walked through everything with me before I left. Excellent service

Andrew V. le

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Le client n'a pas laissé de commentaire.

Nafisa A. le

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Le client n'a pas laissé de commentaire.

Chadwick C. le

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Le client n'a pas laissé de commentaire.

Timothy E. le

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All employs were very friendly and I had a great experience. Will rent again from this location.

Michael Y. le

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Le client n'a pas laissé de commentaire.

Joel R. M. le

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Le client n'a pas laissé de commentaire.

Chris B. le

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Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Myeshia S. le

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Le client n'a pas laissé de commentaire.

Tim L. le

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Le client n'a pas laissé de commentaire.

Sean D. le

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Le client n'a pas laissé de commentaire.

John D. le

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Drive the truck to the location and move the items for us,lol!!! The customer service is is outstanding, and it keeps getting better, always a pleasure. Thank you.

Parisa D. le

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Le client n'a pas laissé de commentaire.

Edwin D. le

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Le client n'a pas laissé de commentaire.

Eloy M. le

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Le client n'a pas laissé de commentaire.

Nicole W. le

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I didnt receive the furniture pads that I ordered. For after hours pick ups, it would be helpful to make it easier to notify of missing equipment.

Sandra W. le

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Le client n'a pas laissé de commentaire.

Utai A. le

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Le client n'a pas laissé de commentaire.

Robert C. le

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Le client n'a pas laissé de commentaire.

Mark G. le

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Virtual reality agent not available at my pick time Once available it could not verify my info so I had to wait until 0700 for the counter to open. Left the lot 90 min after my plan.

sujwala B. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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Very friendly and efficient. In and out quickly!

Alphonzo J. le

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Very nice group of woman. Very nice people

Leonard C. le

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I feel this was a great experience. The store personnel, the equipment personnel, the on-line assistance in changing my drop-off from Martinsburg, WV back to the Chantilly, VA location went without any issues. Great team great service!!!!!!

Steven M. le

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Le client n'a pas laissé de commentaire.

Arun M. le

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I called them for asking if i would not be able to drop van tonight then what will be the extra chages. Person who picked up call asked me wait for a moment. I was waiting for someone but after waiting for almost 20 minutes, i had to disconnect my call and after that no one answered. I never expect this kind of customer service from that big brand.

Sharon C. le

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love this Uhaul!

Grant B. le

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Le client n'a pas laissé de commentaire.

Marc C. le

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Le client n'a pas laissé de commentaire.

COLBY W. le

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One issue was the fuel level in the rental vehicle, the counter representative said it needed to be brought back full, and they had to change rental vehicles on me, so the one I ended up using was barely over 3/8 of a tank. Rather than say "FULL" they should probably say to bring back with the same level of fuel as when it was rented.

Ron T. le

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Le client n'a pas laissé de commentaire.

jackie C. le

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Le client n'a pas laissé de commentaire.

Tracey S. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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Beginning to end, fast and easy all the way.

Brent S. le

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Le client n'a pas laissé de commentaire.

Abdon Z. le

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Keep the Great Customer Service Job👍

Kristi B. le

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Le client n'a pas laissé de commentaire.

Norberto C. le

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Nothing. Staff was great. I needed a trailer light adapter and I was allowed to borrow one instead of being forced to buy.

Kenneth N. le

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Le client n'a pas laissé de commentaire.

Yale W. le

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Le client n'a pas laissé de commentaire.

Samuel F. le

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Le client n'a pas laissé de commentaire.

David D. le

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I really didn't know what to expect, but this rental experience was easy -- efficient pick up and drop off, friendly staff, and a good price. 4 stars across the boards.

Tanvir R. le

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Le client n'a pas laissé de commentaire.

Tony M. le

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Le client n'a pas laissé de commentaire.

Hector B. le

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I couldn't use the app to return the truck (rental did not show up). However, uHaul attendant told me to just put the keys in Return Box. Glad all worked out!

Esther K. le

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Le client n'a pas laissé de commentaire.

Rasha K. le

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NA

Long P. le

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Great staff very helpful, prices were good and no surprise charges.

Thomaspeter F. le

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Le client n'a pas laissé de commentaire.

Raphael C. le

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Drop off was efficient.

Michelle F. le

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Excellent customer service, well maintained equipment, can highly recommend, and will definitely do business here again!

Kurt L. le

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Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Christopher F. le

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Everything was great!

Robert P. le

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Le client n'a pas laissé de commentaire.

Christopher D. le

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n/a

Michael R. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Le client n'a pas laissé de commentaire.

Desire G. le

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The code for the key box did not work and I had to go into the office for assistance. A nuisance, defeating the object of the app!

Jonathan B. le

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Drop off time was not recorded properly. It was 1 hour off. Had to call uhaul to get rental dropped from 4 days to 3 days.

Alonso G. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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I will be calling tomorrow about one issue. We we were charged $5.00 for moving blankets. However they were not in the truck. We really could have used them. I will call tomorrow for a credit for the charge. Otherwise all else was great. No complaints!

Christopher O. le

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Le client n'a pas laissé de commentaire.

Qasem D. le

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Le client n'a pas laissé de commentaire.

Elvida R. le

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Great Customer service from all the staff!!

Eric S. le

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Le client n'a pas laissé de commentaire.

Hafid B. le

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Costumer service

Maureen R. le

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Le client n'a pas laissé de commentaire.

Lindsey D. le

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Always a pleasure when renting from this UHaul location! The staff is so kind and helpful!

Michael R. le

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i have used this place many times. many to choose from in my area but these people are outstanding.

David G. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Address to return is incorrect, it’s 730 not 726

Chelsea R. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Quick and painless vehicle pick-up and return. Friendly staff

RAMA P. le

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The staff have been very efficient and super friendly. I forgot my reading glasses in the truck. I went back next day and they have kept the glasses nicely in a box and handed over to me politely. Very friendly location. Super! - Ram Pasala

Tamara M. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

sreedhar J. le

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Le client n'a pas laissé de commentaire.

Pinaki B. le

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The folks at this location are awesome!!

william o. le

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Great staff, great service. 100% recommend

Lam P. le

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I will recommences to my friends and family In town about the U-Haul storage.

Felix P. le

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My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Joan R. le

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all good!

Krista P. le

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everything was great

James M. le

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It fit my needs and the staff was always available, helpful, and professional.

Christopher J F. le

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Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

darius r. le

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Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

ROBERT B. le

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These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

Thomas F. le

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Excellent customer service!

Pura S. le

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Excellent facility and staff.

Charles P. le

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My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Thomas F. le

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Excellent customer service and support by the entire team here in Chantilly!

obaidullah r. le

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All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

Susan M. le

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good

Amanda M. le

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Friendly and fast service

Thomas S. le

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None

Stephen S. le

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Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Zum T. le

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Only reason for one star off was because the wait time

yasas j. le

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Everyone there was very kind, and very professional.

Stephen S. le

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Ryan was exceptional

Earl C. le

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Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

MIguel R. le

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This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

Jerome S. le

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Nice

Ronnell C. le

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I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Jose V. le

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This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

bakhcha h. le

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It was perfect.

Rhonda M. le

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None

DIANE W. le

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The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

Stephen S. le

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Great customer service!

TERRY R. le

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Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

Alma G. le

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THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Shawn C. le

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Excellent. Very professional clean and friendly

obaidullah r. le

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Great service. Thanks

Cesar Y. le

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Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

VICTOR C. le

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it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

obaidullah r. le

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Best customer service and excellent people god may bless all. Thanks

Michelle Lynette H. le

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In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Karen O. le

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Great service - the staff were excellent!

MARTHA M. le

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The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

NGA N. le

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Staffs were very friendly and helpful.

James M. le

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Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

ADEDOYIN A. le

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This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

Aaron M. le

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Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Hendrina N. le

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Very good service. Good location.

Wendy R. le

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Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

KENNETH C. le

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The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

RONALD T. le

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Worst service

Naresh P. le

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Good service

maryjane v. le

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Great service

Joseph S. le

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The staff always takes good care of me.

Laura W. le

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Staff was very friendly and helpful!

michelle c. le

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Great service!

Brendan S. le

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Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

LAURA G. le

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Easy to find and friendly staff.

Tiffany C. le

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I really enjoyed my experience at UHAUL.

CATHERINE C. le

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This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

STEVE C. le

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facility was clean and access was convenient.

JEFF O. le

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Excellent storage facility, only complaint was that rents had risen too high.

RASHID O. le

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Excellent service, great customer service and over all everything was perfect and excellent. Thanks

Mark v. le

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We really recommend this storage facility. They are the best.

Damodara D. le

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Good

patrick e. le

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Thank you

Klaus S. le

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Have had many storage units here over the past 15+ years. Always well maintained and convenient.

CORIE F. le

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They never answer their phones, they intentionally roll over calls to the national support center.

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