Customer Reviews for U-Haul Moving & Storage of Chantilly

14 355 évaluations

3995 Westfax Dr   Chantilly, VA 20151
(Route 50 and Stonecroft Road )

(703) 222-6198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(703) 222-6198

3995 Westfax Dr
Chantilly, VA 20151
(Route 50 and Stonecroft Road )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing, the staff at my location was excellent.

ron T. 
Évaluation :
5

From the moment I stepped in the facility, I felt welcomed and appreciated as a customer. High standards of customer service and very helpful meeting my storage needs. I would definitely recommend to friends and family.

Jennifer J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCER G. 
Évaluation :
5

The guy hooking up the trailer was awesome!

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
5

Not a thing .

David M. 
Évaluation :
3

I did mobile check in but had to wait in line for keys and to ask for the dolly I had ordered. I would have expected the dolly to already be in the truck. Also, about half the damage on the truck was not already marked. Otherwise, I liked the mobile phone experience fairly well.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
4

The whole experience was a fiasco! First Uhaul- in Sterling did not exist! Called Uhaul and was sent to second Sterling location- they were having parking lot work done. No parking available. Suggestion was park in one of the near by businesses and 'hope' you don't get towed, while walking back 2-3 blocks on 4 lane road with no sidewalks. Third location was Chantilly location. They did an amazing job with a short term notification.

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

S.O.

Warren R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony J. 
Évaluation :
5

The customer services was nothing short than exceptional. The staff was extremely professional, funny, and very, very kind. Absolutely Top Notch customer care and quality. The employees have a great relationship and the manager truly care for his employees which in turn it is passed to the customers. Thank you for a job well done!!!!

Jesus C. 
Évaluation :
4

The staff was very professional and knowledgeable and courteous. Their interactions with myself and other customer was focused on customer satisfaction and “Getting things right”.

Willie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
1

I have the worse experience:moving from Massachusetts to Virginia at the end of June , I reserved 20 feet track & storage unit a mounth ahead,12 hours before my moving date, I received a call from U-Haul with bad news, sorry we’re only have 15 feet available so I end up leaving 3 bikes , sofa and more stuff behind , Two months afte I have my furniture in storage I find out that they have my name in 2 different units ,and my credit card auto pay In someone else unit , I will never recommend U-Haul to anyone, I will post my experience in all social media

NOUREDDINE S.  |  Expérience générale 
Évaluation :
5

I was quickly greeted when I came to the desk. The staff is easy to work with and the equipment rental went very quickly. Great experience! I will be back when I need a truck or a trailer rental.

Debra C. 
Évaluation :
5

The online system is a little clunky but otherwise the employees are nice and professional. I've utilized this location for several rentals.

NINO BENEDICTPER T. 
Évaluation :
5

bon

Fransisco C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
2

Location loaded two trailers against me and when I turned in my trailer, uhaul continued to bother me about turning the trailer back in. After 5 days, they final fixed the problem and the ghost trailer disappeared and I was given credit for an on-time turn in.

Robert K. 
Évaluation :
5

I noticed when I reserved online that the website defaults to return my trailer in 4 hours. I didn't select this and didn't notice until after I returned my trailer. Don't really like having the website default a setting that I didn't select.

Jack R. 
Évaluation :
2

I had reserved one size trailer but when I arrive I was told it was not available and had to pay for a more expensive one.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janet B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLENA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo P. 
Évaluation :
3

I made a reservation for 2 trucks. One of my reservations was cancelled the day before I was scheduled to pick up and nobody told me. I rent trucks to transport the Westfield High School Marching band equipment to and from competitions, so it's really a big deal for many people. If I hadn't been able to find another truck at another location we would not have been able to get the band to their competition. The truck I did get from this location had transmission issues and I'm surprised it made it to Purcellville and back. Overall I was really disappointed, mostly with the surprise cancellation. I would have preferred a phone call and maybe some other options. Not finding out when I'm trying to pick up my trucks at 7am.

Alexandra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane C. 
Évaluation :
2

Make your reservations ACTUAL RESERVATIONS. I was told when I was 20 minutes away from the pickup location that the truck that was confirmed for me the day before actually wasn't available, so I was left scrambling to make alternate plans since we had friends who cleared their days to help us move. Why on earth isn't a reservation guaranteed when it's made?! Either the truck is available or it isn't. It's not hard. I'll be using Penske or another rental service moving forward.

Megan C. 
Évaluation :
5

They have done their best.

Oyebode F. 
Évaluation :
5

Professional customer service at the desk, when I received the van and when dropping off van. Easy in and out. Very good experience at the Chantilly location.

Carmen R. 
Évaluation :
5

Awesome team great customer service courteous and helpful. Our favorite place to rent from!

MICHELLEAYESHA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

Equipment was ready on time and exactly the type of trailer I reserved online. The online check-in worked very well and was very quick indeed. The staff was professional, extremely helpful, and friendly. I will recommend this location to my friends and will rent from here again. Cheers!

Tony N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miriam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosslyn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Staff was amazing! Equipment was excellent! Great job, everyone. I'm a repeat customer.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jong J. 
Évaluation :
5

Staff are top notch. This was the first time I received a subpar trailer. This does not knock the staff as it was the only one they had but the tires are worn and the strap to open the trailer is gone. That being said, I will continue to rent at the Westfax location.

MIKE H. 
Évaluation :
4

The interior of the vehicle was dirty. The drivers-side windshield had Fingerprints and a coffee or soda splatter right at eye-level, and the seats were dirty. During the mobile return process, I selected the option that said “vehicle is not clean enough for next user” but would have been charged the $25 cleaning fee. As a result, I had to re-start my checkout process over to avoid the charge! Extremely time consuming. Overall, I'm satisfied that it got the job done.

KIRIS P. 
Évaluation :
5

Trailer here are always awesome

Frederick L. 
Évaluation :
4

1. Parking - there is no parking for customer vehicles when picking up and using a U-Haul. We are forced into being dropped off/picked up or using an Uber. Ridiculous. This is why I also try other locations first. They have a huge empty lot behind their facility. 2. If I wanted the blankets I would have requested them. Don't put a sealed bag in the way in the back of the truck. "If seal is broken we will charge you" - no get them out of the truck then. 3. Mobile app is nice but you still end up going inside to get a key and it says don't wait in line but there is one person working with a customer kind of hard to cut the line. Would be nice if there was a lane marked "Mobile Key Pickup" Return was so easy and quick which is appreciated.

James B. 
Évaluation :
3

Do a better job securing dolly it broke from zip tie on a empty truck

Justin F. 
Évaluation :
5

Very helpful staff, great experience

Kelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivas R. 
Évaluation :
5

Friendly staff, nice costumer service!!!

Freddy A. 
Évaluation :
5

Elsa was very helpful with my reservation. It cancelled due to checking in late and she added a new reservation for me. A lifesaver ! Personal and professional!

NIKKILYNN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly B. 
Évaluation :
1

trailer had dirt and tree branch in itmuddy

William L. 
Évaluation :
5

Ensure auto trailer tie downs are in better working order

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bao Nhan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rami A. 
Évaluation :
5

Nothing. You have the system diwn

Jake D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
4

I prefilled the form and did the rapid checkin, we reviewed the same form while I checked out.

Frank H. 
Évaluation :
3

full lot made it difficult for afterhours turn in with a large truck and a trailer.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Great service and value, fast, efficient both online and in person.

Lam V. 
Évaluation :
5

all good. no problems.

Nigel S. 
Évaluation :
1

The 6 pads I ordered were unavailable. Was not informed until I arrived at the location they were out of pads. Service representative was not friendly. He was rude to the customer ahead of me and terse when dealing with me. It was obvious he does not like his job whatsoever. I've used many U-Haul locations throughout the years, and this was simply the worst. I won't use or recommend this location ever.

LARRY V. 
Évaluation :
5

Convenient location with a friendly and helpful staff.

Patricia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ty C. 
Évaluation :
5

I was taking care of very quickly and received great customer service.

BETTY H. 
Évaluation :
5

Thanks

ALI E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon S. 
Évaluation :
5

My third time renting hereâ€"these guys are TOP NOTCH. Best in this business.

Luke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
3

Need to fix the radio in the truck I rented, 250 mile round trip with the radio busted was rough…

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Everyone it is professional, and nice. I total recommend this location for everyone who need the services. Bryan one of the managers he is very patience profesional helpful and nice with customers…I give 5 start to this place.. thank you.

Dayana S. 
Évaluation :
5

Everyone was helpful and very professional.

Patricia R. 
Évaluation :
4

When making the reservation I was encouraged to use self check-in with the UHaul app and told this would be much faster than waiting in line. However, while doing that I ran into a problem where it asked me for someone to verify my identity and there was no way to proceed. I went into the store and in about 3 minutes I was ready to go and the truck was waiting for me outside. I don't recommend using the app and tapping lots of times when a human being is available to help.

Richard C. 
Évaluation :
3

I ordered furniture pads, but when I picked up the truck, there were none available at that location nor in the area. It would have been helpful to know in advance so I could have arranged an alternative.

Richard W. 
Évaluation :
5

everything went very smooth and wonderful.

SAMUELFOUAD G. 
Évaluation :
5

Easy process

Dionne W. 
Évaluation :
5

The staff was wonderful through both rentals and visits we had at the Chantilky, VA store! Hope every future experience is life these!!

Tim W. 
Évaluation :
3

We had the truck for about 3 hours. I don't think we had a 1/4 of a tank of gas when we picked up. The cleaning fee?? We hauled 1 large rug rolled in plastic due to condition of the cleanliness.

Jeremy S. 
Évaluation :
5

Nothing very professional

Leo G. 
Évaluation :
5

SELENA WAS OUTSTANDING BEST CUSTOMER SERVICE EVER❤️ SHERRY GREEN

Sherry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

great

Clint W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lynn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

Excellent customer service and very efficient procedures.

Allen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saud Ali A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Chantilly staff was most helpful getting my check-in for storage completed, while processing me in for a trailer hitch install on my vehicle, in addition to renting a van for one day locally...they were also extremely helpful when I locked myself out of the rental van; directing me to the Herndon facility where a spare key for the van was maintained -made a very stressful day a lot nicer :-)

Michael B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNAOWUSUA A.  |  Expérience générale 
Évaluation :
5

Exemplary customer service and management practice.

Ramon P.  |  Premières impressions 
Évaluation :
5

The easiest and best service I've gotten in several years! Absolutely acceptional service!

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Great place

DEBORAH R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The facility was clean, bathroom was great and handy, and the availability of a hand dolly was excellent.

Stacy K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya F.  |  Online Move In 
Évaluation :
5

Very clean facility overall, loading/unloading bays made very convenient

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coralie T.  |  Expérience générale 
Évaluation :
5

In one word, easy! The accommodations, service, and cleanliness were all superb! Never any hassle. I say payment system and always able to access. Our storage was as good on the day we we picked it up as it was on the day we dropped it off. Merci.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE C.  |  Expérience générale 
Évaluation :
5

Un excelente servicio

CARLOSMANUEL A.  |  Expérience générale 
Évaluation :
5

The team at the Chantilly location were always helpful, professional, and patient. I used this location for storage and truck rental several years to move my girls on and off campus at GMU. I highly recommend them for any storage, moving, or rental needs.

michelle c.  |  Expérience générale 
Évaluation :
5

Thank you very much

Teresa F.  |  Expérience générale 
Évaluation :
5

So helpful! Helped me with unhooking the trailer, backing up the truck, directing me to the right doors-- wonderful staff!

Noel M.  |  Premières impressions 
Évaluation :
3

I am not sure why I should have been charged a after hours fee. I did not have the truck a whole day and I returned it a half an hour before the store closed.

Thomas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra B.  |  Premières impressions 
Évaluation :
5

Always a treat to come in n chat. Always so friendly n kind to an older person.

Camille O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETHMARIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maingerel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar v.  |  Premières impressions 
Évaluation :
5

Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!

Jonathan R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE HAZEL H.  |  Premières impressions 
Évaluation :
5

The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn't afraid to roll up his sleeves and jump right in to assist me. I'm sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.

Claudio F.  |  Premières impressions 
Évaluation :
4

Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Online Move In 
Évaluation :
5

I would like to thank Mr. Babby from my heart. He was special person.

Abdullah A.  |  Expérience générale 
Évaluation :
4

not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.

LORI E.  |  Expérience générale 
Évaluation :
5

Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lol

Nikita F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R.  |  Premières impressions 
Évaluation :
4

There's a fee for using the dumpster. Thats weird.

Jessica H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
5

Bruce was great! He helped us find another storage unit close to our original one.

JACK B.  |  Premières impressions 
Évaluation :
3

I was told that I could pull up my truck to a unit and unload right from outside. I don't need or want climate control or access to the building carting my things through a maze… However, it wasn't too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.

Joseph T.  |  Premières impressions 
Évaluation :
5

Merci!

john r.  |  Premières impressions 
Évaluation :
5

Ryan is a very great wonderful polite and very delightful person to have on your staff

PAMELAMCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie L.  |  Premières impressions 
Évaluation :
4

Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.

Felix P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Great staff

WARRENCHRISTOPHE G.  |  Premières impressions 
Évaluation :
5

Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.

MICHELLE M.  |  Premières impressions 
Évaluation :
5

This was a great facility! The only reason I'm leaving is because I'm moving to a new state. Merci!

Brienne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W.  |  Premières impressions 
Évaluation :
4

I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged $143 on May 13 and charged $143 on June 12th. I've been trying over a week now to get refunds and spoke to the General Manager, Richard who said he'd take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I'm very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I'm in. I was satisfied with UHaul until I tried to closed my accts.

Stacie M.  |  Expérience générale 
Évaluation :
5

very professional and responsive staff !

Gary P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.

Sjontelle C.  |  Online Move In 
Évaluation :
4

My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.

Ruth H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonardo z.  |  Expérience générale 
Évaluation :
5

Ryan and Gabby Best worker

Shagun ved W.  |  Expérience générale 
Évaluation :
5

KEEP MORE PEOPLE RYAN EXCELLENT

PAMELA MCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEIFU TESHOME S.  |  Expérience générale 
Évaluation :
5

Ryan was extremely helpful in addressing all my needs. Excellent customer service

Samina S.  |  Premières impressions 
Évaluation :
5

If I ever need a storage facility again I’ll be using you all!

Michael B.  |  Expérience générale 
Évaluation :
3

We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,

Michael B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina Z.  |  Premières impressions 
Évaluation :
3

The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Annette Y.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Any staff member I've come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

BRIGETTE H.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I have ever used.

Rodney P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie M.  |  Expérience générale 
Évaluation :
5

I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Kevern S.  |  Expérience générale 
Évaluation :
5

My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

WILLIAMEDWARD H.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Je la recommande fortement.

Jeff D.  |  Premières impressions 
Évaluation :
5

Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

AVALON M.  |  Expérience générale 
Évaluation :
5

The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

WILLIAMEDWARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enkhdalai E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amin D.  |  Expérience générale 
Évaluation :
5

sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Krista P.  |  Expérience générale 
Évaluation :
5

Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Jen F.  |  Expérience générale 
Évaluation :
5

Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

Arvinda M.  |  Expérience générale 
Évaluation :
5

Very easy. Even easier when I moved out and closed my storage. Great help.

ROBERT V.  |  Expérience générale 
Évaluation :
3

First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

lawrence y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W.  |  Premières impressions 
Évaluation :
5

So good

Zehaa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUELBOKIMEH A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ceasar N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry F.  |  Expérience générale 
Évaluation :
5

All staff members were friendly and helpful

James R.  |  Expérience générale 
Évaluation :
5

It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

michelle c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

I've never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people's person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Kadria H.  |  Expérience générale 
Évaluation :
5

Prices are a little higher than others but overall great experience.

Long P.  |  Expérience générale 
Évaluation :
5

The staff was great

Kim S.  |  Premières impressions 
Évaluation :
5

The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Sarah D.  |  Premières impressions 
Évaluation :
5

Appreciate the assistance from all the staff. They were all extremely helpful. Merci.

Kathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleema A.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Very thoughtful group.

Amanda M.  |  Expérience générale 
Évaluation :
5

Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

scott v.  |  Premières impressions 
Évaluation :
5

Thanks for exelent service 🙂🙂

Maria H.  |  Expérience générale 
Évaluation :
5

I will always use the facility

richard b.  |  Expérience générale 
Évaluation :
5

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Obaidullah R.  |  Premières impressions 
Évaluation :
4

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Chris B.  |  Premières impressions 
Évaluation :
5

Great staff very helpful, prices were good and no surprise charges.

Long P.  |  Premières impressions 
Évaluation :
5

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Kurt L.  |  Expérience générale 
Évaluation :
5

The folks at this location are awesome!!

Pinaki B.  |  Premières impressions 
Évaluation :
5

Great staff, great service. 100 % recommend

william o.  |  Expérience générale 
Évaluation :
5

I will recommences to my friends and family In town about the U-Haul storage.

Lam P.  |  Expérience générale 
Évaluation :
3

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Felix P.  |  Expérience générale 
Évaluation :
5

all good!

Joan R.  |  Expérience générale 
Évaluation :
5

everything was great

Krista P.  |  Premières impressions 
Évaluation :
5

It fit my needs and the staff was always available, helpful, and professional.

James M.  |  Expérience générale 
Évaluation :
5

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

Christopher J F.  |  Premières impressions 
Évaluation :
5

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

darius r.  |  Expérience générale 
Évaluation :
5

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Thomas F.  |  Expérience générale 
Évaluation :
5

Excellent facility and staff.

Pura S.  |  Expérience générale 
Évaluation :
5

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Charles P.  |  Premières impressions 
Évaluation :