The 26' truck that I rented had a check engine light on with only 76 600 miles on the truck. When the assistant manager put the code reader on, he said, â€œit is only the catalytic converters. It only affects the gas mileage.â€ That is a direct affect on me having to replenish the gas. I was also asked to return the truck to a location convenient to the company and not me. I was asked to take it 76 miles from my home.WANDALEIGH S.
Customer Reviews for U-Haul Moving & Storage of Chantilly
Pour nous contacter
Chantilly, VA 20151
(Route 50 and Stonecroft Road )
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.STEVEN M.
Le client n'a pas laissé de commentaire.SHERRI Q.
It was my first time renting a Uhaul. This location had the Worst customer service I have ever seen in my entire like. I Had to repeat my phone number three times. The agent was rude and disrespectful. Furthermore, I had to waste 30 minutes in the drop off location because of the paperwork problem created at the pick up location.MIRWAIS B.
Le client n'a pas laissé de commentaire.Arthur R.
Le client n'a pas laissé de commentaire.ShagunVed W.
Le client n'a pas laissé de commentaire.JOYCE HAZEL H. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARDSCOTT G.
Guy at the desk was unpleasant, but the managers were great ... very helpful.DAVIDJEAN P.
Great friendly staff. After hours drop off was easy to useTHOMASWILLIAM P.
Le client n'a pas laissé de commentaire.PAULGUNTHER J.
Quick to check in. Very personable. They had their act together!CLARKSTEVEN M.
Le client n'a pas laissé de commentaire.NEDALM H.
Le client n'a pas laissé de commentaire.CARLOS Z.
Le client n'a pas laissé de commentaire.DHAFERABDULMAJEE A.
They are very friendly and very professional and very respectful. Is my favorite location always to deal. Thank you and God bless all.RAFFI T.
Le client n'a pas laissé de commentaire.ALANEDWARD T.
Le client n'a pas laissé de commentaire.KISHOREBABU G.
Excellent customer serviceâ€¦ they went over and above to Accommodate our needs. Great staffPHILLIPJAMES F.
Le client n'a pas laissé de commentaire.SIGNALEONIE M.
I was never able to talk to anyone at the installation location to confirm my appointment prior to arrival. Someone from the central phone service made a request for me to be contacted, no one called. I arrived 15 minutes early but it still took someone 40 minutes to pull my vehicle into the service bay and there was no reason it could not have been done immediately upon my arrival. The installation was very fast and it only took 20 minutes. I was, however, charged for a full hours rate. The service people were very helpful and courteous.Michael C.
Excellent Service and I'm always happy to use Uhaul - Chantilly Services.SANTOSHKUMAR B.
Le client n'a pas laissé de commentaire.KELLYANN M.
All of the employees at this location are helpful and very pleasant and I should know .. I went there unexpectedly looking for a rental, 3 daysâ€¦ yes 3 days in a row and every time the experience was stellar!ELLENVICTORIA W.
The gentleman who hooked up our rental trailer was very courteous. I would give him a raise in salary.ZACHARYRONALD H.
Customer service from sales rep to attendant. Ease of pickup and drop off. Customer extended parking while renting. After hours drop off. Mobile integration. Availability of size I needed.ANNE G.
Very confusing process. I had already pre-registered but it still took me 40 minutes to get the truck while on the phone. Took pictures of additional damage and the application froze so I had to start over. When returning the van, the app did not say anything about where to return the keys or if I should lock up the truck. That would have been helpful instead of me walking around and having to call the site manager to find the drop off box.Lynn B.
Great place, great service, good truck.DANIELELEY K.
Friendly staff. Quick service. Check in and out was a breeze.MARKUS C.
Le client n'a pas laissé de commentaire.DAVIDGEORGE B.
The teller was so friendly, I would come back to this location just for her serviceSUSHEEL D.
Le client n'a pas laissé de commentaire.BARRYDEAN L.
Le client n'a pas laissé de commentaire.Emily M.
Everything was great.PAULGUNTHER J.
Luis went above and beyond what's expected of him to make my life easy for the day. I wish every company I dealt with had their own Luis. Great guy, great customer skills.SANDRA A.
Le client n'a pas laissé de commentaire.Casey H.
They were efficient and so helpful!ELLENVICTORIA W.
Le client n'a pas laissé de commentaire.ERCUMENT A.
Le client n'a pas laissé de commentaire.BENNYCHARLES O.
Le client n'a pas laissé de commentaire.STEPHENWILSON W.
Desk and yard man were professional, efficient and politeDANIELAARON E.
Good job u-haul for keeping your truck smelling goodPATRICEJOY N.
Le client n'a pas laissé de commentaire.Mark B.
Excellent experience. Very courteous staff.KENNETHTILLMAN A.
Le client n'a pas laissé de commentaire.Mehran Z.
Uhaul and the Chantilly staff treat you like family. Been a customer for years. I also rent your storage units. Love how the access is 24/7 and the rest rooms are also available anytime. Most other places the restroom is only available during business hours only. Always have the truck sizes I need. The CHANTILLY office staff are very professional, knowledgeable, friendly and love to laugh. I observe how they interact with their coworkers and the new ones that are being trained. They respect each other. Kudos to management. Keep up the good work. See you soon. Lorita Nelson :)LORITAANN N.
Le client n'a pas laissé de commentaire.DOUGLASSTEPHEN M.
Everything went well.ROBERTO O.
Consistent excellent serviceMARKE C.
Your app doesn't work. When I tried to return the truck (after business hours) it wouldn't let me progress after taking a picture of the odometer and fuel gauge. I tried various times. I simply left the truck behind without checking it in.Mehul D.
Le client n'a pas laissé de commentaire.ALEJANDRO P.
Le client n'a pas laissé de commentaire.RONALDWAYNE T.
Le client n'a pas laissé de commentaire.GRACECONSTANCE V.
Get your guys who check in trucks bigger cell phones. Poor young man was working off an oldie about 5â€ bigAUBREYKENNETH L.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.WILLIAMLOUIS P.
All went very well Iam already a repeat customer and will be glad to return and recommend to family and friends .ROGERGRANVILLE M.
Improve signage out front, i had no idea what barcode i was suppose to scan, the drop off key box on the app showed an orange drop off box but there was a sign for key drop off on a garage door, it's not clear that that's the correct one to use. The app is terrible and didn't find my location even though I always have my location services enabled. Staff seemed lazy and didn't make an effort to help unless I pressed them for help, they took their sweet time and joked around with other employees and eating at the front desk. Will not recommendCARLOSHUMBERTO A.
Le client n'a pas laissé de commentaire.MICHAELLEE O.
Very friendly service and I will be returning to this location if I need Uhaul in the future.Dean M.
I had a reservation for a 26' truck, and when I got there the truck was not there. They have this â€œ50 $reservation guaranteeâ€ but since I was late to pick up the truck they did not honor that. If I showed up at the original time the truck wouldn't have been there either. They ended up giving me a smaller truck and because of that I took more trips and spent more money on both gas and for the mileage. The truck I received was not maintained well, the passenger mirror was cracked, the alignment was off and the brakes were very weak. I did not feel safe driving that truck whatsoever. I have rented many trucks and trailers from many locations and this was by far the worst experience I have ever had at a U-Haul.TYLERWAYNE C.
The Uhaul experience was great. However, the mover recommended which I booked was terrible and horrific. I would recommend Uhaul not listing them as one of the recommended movers since I had the worst moving experience which I'm still trying to sort out.JOHN KENNEDY J.
There's nothing I can do to improve their awesomePAMELAMCKAY M.
The trailer noticeably vibrated at certain speeds.TROYEDWARD T.
Le client n'a pas laissé de commentaire.TERESACARMEN F.
The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn't afraid to roll up his sleeves and jump right in to assist me. I'm sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.Claudio F. | Premières impressions
Le client n'a pas laissé de commentaire.JANICEELENIA F.
staff member at returns lane was friendly and efficient.. My return could not have been any better really. Nice job u-haul Chantilly!charles W.
This my go to location.FREDERICKSANANDA I.
I was charged for gas even when I refilled it to the amount it originally had. Have pictures to proveSiddhartha K.
Le client n'a pas laissé de commentaire.VINODKUMAR S.
Great experience! Thank you.MICHAELJOHN S.
Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.Jennifer M. | Premières impressions
Le client n'a pas laissé de commentaire.NOELLE F.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.JOHN W.
Le client n'a pas laissé de commentaire.andrew H.
Service was great but they were very busyJOHN H.
Casey was awesome and really helpful!MICHAEL W.
Le client n'a pas laissé de commentaire.Shailendra S.
This business NEVER installed my hitch, even after I paid in full up front!!!! I tried contacting them SEVERAL times and no response. I even had corporate U-Haul reach out to them. NOTHING!!! I eventually had to dispute the 370,00 $ charge with my bank.... I will NEVER consider U-Haul again for ANY future needs. I will not recommend this business and have told everyone about the shady business dealings.Karen U.
Le client n'a pas laissé de commentaire.JORDANTAYLOR L.
Le client n'a pas laissé de commentaire.Robert B.
I need a receipt. I asked for a receipt and never received it. Please send me a receipt to firstname.lastname@example.org.ROBBCLAYTON M.
Le client n'a pas laissé de commentaire.ROMAN R.
Great work!Omar O.
Le client n'a pas laissé de commentaire.Anthony C. | Online Move In
Le client n'a pas laissé de commentaire.Lee R.
friendly staff and ease of access to the location.lokeswara T.
Le client n'a pas laissé de commentaire.LISA A.
Le client n'a pas laissé de commentaire.Paul G.
This U-Haul has been my goto U-Haul location for years. It seemed like a lot of new hires were working when I went in this time. Perhaps that's what this store needed as the quality had started to dip a little. But, happy to report this store is back on the top of my list.William B.
Le client n'a pas laissé de commentaire.CATHERINESHANNON P.
Le client n'a pas laissé de commentaire.EMILE S.
Attention was very wellMARIO G.
Truck was not previously checked in and there was things in the truck left inadvertently by the prior renters.ALANSYLVAN G.
Le client n'a pas laissé de commentaire.Andrew C.
Le client n'a pas laissé de commentaire.JAMESANTHONY C.
Le client n'a pas laissé de commentaire.STEVENN Z.
Le client n'a pas laissé de commentaire.ERIC A.
Le client n'a pas laissé de commentaire.Dang Khoa N.
The QR code process to return equipment is extremely difficult. I had all settings correct from last time I used. It still would not find location. The app was no different. It would not find location and could not proceed. Finally got the web base to work. Took over 45 minutes. Not good.GREGORYT M.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.JEAN P.
I would like to thank Mr. Babby from my heart. He was special person.Abdullah A. | Expérience générale
not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.LORI E. | Expérience générale
Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lolNikita F. | Premières impressions
Le client n'a pas laissé de commentaire.DEBORAH R. | Premières impressions
There's a fee for using the dumpster. Thats weird.Jessica H. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas W. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID J. | Expérience générale
Le client n'a pas laissé de commentaire.Robert L. | Expérience générale
Bruce was great! He helped us find another storage unit close to our original one.JACK B. | Premières impressions
I was told that I could pull up my truck to a unit and unload right from outside. I don't need or want climate control or access to the building carting my things through a maze… However, it wasn't too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.Joseph T. | Premières impressions
Merci!john r. | Premières impressions
Ryan is a very great wonderful polite and very delightful person to have on your staffPAMELAMCKAY M. | Premières impressions
Le client n'a pas laissé de commentaire.Valerie L. | Premières impressions
Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.Felix P. | Expérience générale
Le client n'a pas laissé de commentaire.Susan B. | Expérience générale
Great staffWARRENCHRISTOPHE G. | Premières impressions
Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.MICHELLE M. | Premières impressions
This was a great facility! The only reason I'm leaving is because I'm moving to a new state. Merci!Brienne K. | Expérience générale
Le client n'a pas laissé de commentaire.Rickey W. | Premières impressions
I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged 143 $on May 13 and charged 143 $on June 12th. I've been trying over a week now to get refunds and spoke to the General Manager, Richard who said he'd take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I'm very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I'm in. I was satisfied with UHaul until I tried to closed my accts.Stacie M. | Expérience générale
very professional and responsive staff !Gary P. | Expérience générale
Le client n'a pas laissé de commentaire.Robert S. | Premières impressions
UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.Sjontelle C. | Online Move In
My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.Ruth H. | Online Move In
Le client n'a pas laissé de commentaire.Jennifer N. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID E. | Premières impressions
Le client n'a pas laissé de commentaire.leonardo z. | Expérience générale
Ryan and Gabby Best workerShagun ved W. | Expérience générale
KEEP MORE PEOPLE RYAN EXCELLENTPAMELA MCKAY M. | Premières impressions
Le client n'a pas laissé de commentaire.SEIFU TESHOME S. | Expérience générale
Ryan was extremely helpful in addressing all my needs. Excellent customer serviceSamina S. | Premières impressions
If I ever need a storage facility again I’ll be using you all!Michael B. | Expérience générale
We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,Michael B. | Online Move In
Le client n'a pas laissé de commentaire.Nina Z. | Premières impressions
The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.Annette Y. | Expérience générale
Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Je la recommande fortement.Jeff D. | Premières impressions
Le client n'a pas laissé de commentaire.Jan R. | Premières impressions
Le client n'a pas laissé de commentaire.EMMANUELBOKIMEH A. | Premières impressions
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.michelle c. | Premières impressions
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..scott v. | Premières impressions
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