Le client n'a pas laissé de commentaire.THOMASJEFFERSON W.
Customer Reviews for U-Haul Moving & Storage of Chantilly
Pour nous contacter
Chantilly, VA 20151
(Route 50 and Stonecroft Road )
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 8h am à 6h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Turn in was easy and professional.William G.
Le client n'a pas laissé de commentaire.ALFREDOJOSE L.
No organization. Couldn't find the vehicle because it was buried way behind others. Disgusting, Uncleaned truck- in a pandemic of all things. Took us 45 mins to get out of there, and we set it up in advance. Huge lines inside, but people standing around outside that were completely unwilling to help.William G.
Le client n'a pas laissé de commentaire.Thiago B.
Le client n'a pas laissé de commentaire.TARIQ M.
Le client n'a pas laissé de commentaire.Anne R.
the worst truck I have ever rented. The wheel alignment was so bad it pulled the right when you stepped on the brakes and consistently pulled to the right when driving. Returned the truck after i was done and told the attendant. I watched from inside the shop. And all that was done was leaf blown out of the bed. Then the key were returned to the inside for someone else to rent. I then waited to see all that was being done to it, nothing. Told the clerk and he then took the keys off the rack. I really dont think nothing was going to be done, if I had not told the inside clerk. Still nothing was done for my experience and pain of renting the truck. Great customer service....not!!ALPHONSORENE S.
Le client n'a pas laissé de commentaire.Murray F.
Le client n'a pas laissé de commentaire.Judith W.
Le client n'a pas laissé de commentaire.FRANKLINRICHARD H.
Le client n'a pas laissé de commentaire.Blake N.
Le client n'a pas laissé de commentaire.PHILLIPMICHAEL B.
The seats look like they had some pet hairs on them. Need to vacuum better.RICHARDLOUIS M.
Le client n'a pas laissé de commentaire.Jessica W.
Everything was excellent! Thank you! The weird thing is that I am Jodi, a woman. And the moment I put my boyfriend, Larry, as a driver, the entire file got put in his name. I paid for everything and it was my move. But I guess since he is the man, he became primary. This seriously needs to be fixed. The only tip I would tell folks who are renting is that the alignment on the large vehicles makes a difference. If the wheels have been aligned when the truck is empty, it will drive better empty and have more issues with the steering when it's packed full. If it was packed full when the alignment was done, it will handle differently when it's empty and much better when it's full. This is something to be aware of. Either way, the alignment will work fine for 1/2 your trip and badly for 1/2 your trip (assuming you drop the truck off at the same place where you picked it up.)LARRY R.
Le client n'a pas laissé de commentaire.Edward G.
First time using U-Haul. I decided to visit a store as the online process was a bit confusing. Pickup and drop off was easy and made for a great experience. The van was clean and I was happy I could rent a utility cart instead of buying one. Everyone that I interacted with in store was nice as well.KALEAMICHELLE B.
Le client n'a pas laissé de commentaire.PETER C.
Le client n'a pas laissé de commentaire.GAYLONJON D.
For mobile return, app asks to park truck and summit parking number but ppl working there want park on their own after clean. Instructions are not very clear.Won A.
Le client n'a pas laissé de commentaire.HAN T.
Excellent employees. The whole transaction was hassle free.Swamy K.
Le client n'a pas laissé de commentaire.HOANGMINH T.
Quick check-in, check-out, and flexibility with open trailer return. Easy set up, took 5 minutes or less if you have the right hitch already installed.AHMEDMOHAMED M.
If leaving a personal car at the facility when picking up a rental, a little more direction than "just park around back" would be helpful. =)Stevan F.
Le client n'a pas laissé de commentaire.ANDREWLAWRENCE F.
Le client n'a pas laissé de commentaire.Catherine K.
Le client n'a pas laissé de commentaire.Jesus R.
Le client n'a pas laissé de commentaire.KOLLEENPATRICIA K.
We have waited for over a two weeks for a correction to a trailer we had less than 24 hours but we're charged for the tome we kept a truck we picked up at the same time. Have called corporate and still no refund for equipment we didn't have fir the time we were charged in addition to insurance we didn't request.JOSEPH D.
Le client n'a pas laissé de commentaire.ELKHATIM E.
A rep quickly met me, removed the trailer and emailed my receipt. I was impressed with how quickly the turn in process took.THOMAS F.
Le client n'a pas laissé de commentaire.JEREMEYJASON J.
Have used this location many times over the yearsCHOUNDRAGAIL D.
Le client n'a pas laissé de commentaire.Nina Z. | Premières impressions
Friendly and courteous folks.Mir Mohammed A.
Always a great experience at this locationBUCKY H.
Great service and reliable moving truck. Keep up the great work.ROBERTWILLIAM S.
Great service, great people, very professional and knowledgeableWILLIEFLEMON M.
very helpful when minor changes were made.JOHNEDWARD S.
Le client n'a pas laissé de commentaire.THOMAS R.
Great customer service!!JAMESGARFIELD C.
Nothing you guys are great, Ryan was awesome with helping throughout the whole process!KOURTNEYARIN M.
The drop-off traffic jam made access to Building B a bit interesting on Sunday morning. Given the limited area, however, I am not sure what could be done other than trying to maintain at least a single clear lane or adding a separate access point.GREGORYPAUL B.
keep up the good workALONSORESTREPO C.
I am being charged for something with no explanation. I am waiting on a follow up about my other experience as well. My uhaul should have been discounted due to poor customer serviceGabriel P.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.HUNGMANH N.
Excellent customer service from beginning to end. My only issues were I noticed the after I left the premises the inside pod the truck wasn't thoroughly cleaned. I found a dirty coffee stained styrofoam cup and a plastic water bottle on the floor. An apparently cleaning and these items would have been removed. The only other issue the dolly I rented was broken. Otherwise will use this location again.RENNE G.
sensor for when truck is in reverse.Andy T.
Le client n'a pas laissé de commentaire.MEGAN PATRICIA S.
Le client n'a pas laissé de commentaire.RAMENENIARJUN P.
Robert Lopez and his team provide amazing customer service and this why we continue to rent from them. Will certainly be back again and have recommended them to the neighborhood. Keep up the good work.PATRICK C.
Le client n'a pas laissé de commentaire.TIMOTHYKINGSTON F.
Le client n'a pas laissé de commentaire.KUSHDAHYABHAI P.
Le client n'a pas laissé de commentaire.GIOACCHINO P.
Le client n'a pas laissé de commentaire.GREGORYWAYNE A.
Everything was fine except - The gas marked on my rental document was rounded up tremendously and yes they made me pay the difference when I returned the truck...really left a bad taste for this location! When you are moving furniture you just don't have time to discuss or dispute, but you do remember!STEVEN W.
Le client n'a pas laissé de commentaire.Wesley B.
No additional comments. Experience was great from beginning to end with one-way move from VA to MI.Stuart S.
Staff was awesome and very friendly! Trucks were the cleanest I've ever seen!BRYAN M.
Great staffDavid H.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Melanie M.
Superior location. Not only is it enormous, but great location and very safe. Grateful for how well lit the area was when dropping off truck after hours. Wonderful staff. U-Haul has nailed the moving experience. Thank you so much!NOREENPATRICIA W.
Le client n'a pas laissé de commentaire.JEANFRANCOIS ROL D.
Mine was a really bad experience. - The windshield wipers were not working properly and squeeked with every stroke. It was an awful sound. - The truck was difficult to start when the engine was cold. The ignition connection was faulty. Scary. - The truck was sent out with a 1/4 tank of gas. I had to put 5 gallons in myself to ensure I got back without running out of gas! Then, I find a 30 $Fuel service fee AND a 5 gallon fuel charge of 24 $. Unacceptable! - The truck pulled hard to the left. I've driven trucks of all kinds hauling horses across country and locally for over 40 years, I know when something isn't right and this truck was not. This truck was a tough drive. Again, unacceptable. - And, then the brakes. They didn't go all the way to the floor, but close. Again, scary and unacceptable. When I brought the truck back and tried to explain the issues to the guy checking me in, I was blown off completely in what does a woman know about trucks way. I think you way want your customers to feel better about your vehicles than "thank god I got back alive..."JANELOUISE N.
This location is the best U-Haul experience I had. The equipment is always clean and reasonably new, staff is extremely kind and courteous, the location itself is clean and spacious, there is plenty of parking space to leave my car during the time of the errand. Excellent service overall.ALEXISADRIAN E.
Le client n'a pas laissé de commentaire.JAMESEDWARD F.
The inside door handle on the passenger side is broken. I could not get another replacement vehicle. It would have been convenient if there was another vehicle with all working locks and handles.VEENA P.
Le client n'a pas laissé de commentaire.CLAUDIUSJAMES RA T.
Nothing. Keep doing what you are doing. Very positive experience from start to finishROBERTGLEN M.
Have more options to return equipment at multiple locationsGEORGE S.
Nothing, my experience exceeded my expectations! Merci.JOHNDAVID R.
The gentleman who checked me out when picking up the car was wonderful!Sahhand M.
The desk staff not helpful Customer service very poor Very disappointing experienceMelissa L.
Got automatically door locked on cargo van at the location after sign out but still got charge for door unlock. Rent a lot and Usually leaving key in Truck cab To prevent taking it home did not notify that cargo has automatic door lock.ALBANONASSER G.
Couldn't find my vehicle. Had to ask for help, but otherwise enjoyed the experience.Russell A.
Le client n'a pas laissé de commentaire.LORETTA SERAP M.
Le client n'a pas laissé de commentaire.Dawn R.
Would have appreciated a walk through of the equipment and detail of damage recorded.WILLIAM C.
Le client n'a pas laissé de commentaire.Lee R.
The agent was fast and courteous! It made drop off a breeze. Especially after a long day of unloading.ALICEJO M.
Doesn't get any better than U-Haul. Clean trucks and facilities. Online reservations are made simple. Merci encore!Joseph T.
Le client n'a pas laissé de commentaire.Jeremy S.
Le client n'a pas laissé de commentaire.Earl G.
Le client n'a pas laissé de commentaire.BRITAINEUGENE S.
Le client n'a pas laissé de commentaire.PAULANTHONY S.
Le client n'a pas laissé de commentaire.VADHANAK C.
Le client n'a pas laissé de commentaire.MARKELMER M.
the app said needed to turn on location... i did but still didn't work... the person working there did a good job tho and it was fast!ALDOSERGIO P.
Le client n'a pas laissé de commentaire.DONNAJEAN A.
helpful professional staff, pleasant to deal with.John Y.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Ramon Ernesto F.
Truck I rented had two problems that effected safety. First, the tire indicator was on. The staff filled the tires with air, but the light remained on. A person said the indicator was still on because it was picking up something on the side of one or more tires. The tires looked okay, but it still concerned me that a tire could cause an accident. Second, the sun visor on the drivers side was broken off. This was a serious problem driving in the late afternoon when the sun is shining in your face. This is the second truck I rented at this location that had a problem. A few years ago the truck I got had a problem with the gas tank. The pump shut off after a second the gas started pumping. I had to pump gas for about 15 minutes to have enough gas to get the the store. Unfortunately, I have to give your trucks an F grade. They need to be better maintained! Gary Jackson firstname.lastname@example.orgGARYMICHAEL J.
I always find the U-Haul Team at this location to be friendly, professional and responsive. Pick up and drop off is always easy. Merci!DONNARENAE M.
Le client n'a pas laissé de commentaire.Willie C.
The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.Annette Y. | Expérience générale
Le client n'a pas laissé de commentaire.Michael B.
Staff was always friendly and helpful. Any staff member I've come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.BRIGETTE H. | Expérience générale
Best uhaul facility I have ever used.Rodney P. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie M. | Expérience générale
I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.Kevern S. | Expérience générale
My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.WILLIAMEDWARD H. | Expérience générale
Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Je la recommande fortement.Jeff D. | Premières impressions
Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!AVALON M. | Expérience générale
The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..WILLIAMEDWARD H. | Premières impressions
Le client n'a pas laissé de commentaire.Enkhdalai E. | Premières impressions
Le client n'a pas laissé de commentaire.Amin D. | Expérience générale
sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpfulKrista P. | Expérience générale
Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 starsJen F. | Expérience générale
Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.Arvinda M. | Expérience générale
Very easy. Even easier when I moved out and closed my storage. Great help.ROBERT V. | Expérience générale
First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.lawrence y. | Premières impressions
Le client n'a pas laissé de commentaire.Jan R. | Premières impressions
Le client n'a pas laissé de commentaire.Phillip W. | Premières impressions
So goodZehaa B. | Premières impressions
Le client n'a pas laissé de commentaire.EMMANUELBOKIMEH A. | Premières impressions
Le client n'a pas laissé de commentaire.Ceasar N. | Premières impressions
Le client n'a pas laissé de commentaire.Barry F. | Expérience générale
All staff members were friendly and helpfulJames R. | Expérience générale
It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.michelle c. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL V. | Expérience générale
I've never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people's person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLandeKadria H. | Expérience générale
Prices are a little higher than others but overall great experience.Long P. | Expérience générale
The staff was greatKim S. | Premières impressions
The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.Sarah D. | Premières impressions
Appreciate the assistance from all the staff. They were all extremely helpful. Merci.Kathy M. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca A. | Expérience générale
Le client n'a pas laissé de commentaire.Kaleema A. | Expérience générale
Staff was always friendly and helpful. Very thoughtful group.Amanda M. | Expérience générale
Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..scott v. | Premières impressions
Thanks for exelent service 🙂🙂Maria H. | Expérience générale
I will always use the facilityrichard b. | Expérience générale
The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everythingObaidullah R. | Premières impressions
Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decisionChris B. | Premières impressions
Great staff very helpful, prices were good and no surprise charges.Long P. | Premières impressions
Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.Kurt L. | Expérience générale
The folks at this location are awesome!!Pinaki B. | Premières impressions
Great staff, great service. 100 % recommendwilliam o. | Expérience générale
I will recommences to my friends and family In town about the U-Haul storage.Lam P. | Expérience générale
My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.Felix P. | Expérience générale
all good!Joan R. | Expérience générale
everything was greatKrista P. | Premières impressions
It fit my needs and the staff was always available, helpful, and professional.James M. | Expérience générale
Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!Christopher J F. | Premières impressions
Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like himdarius r. | Expérience générale
These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.ROBERT B. | Expérience générale
Excellent customer service!Thomas F. | Expérience générale
Excellent facility and staff.Pura S. | Expérience générale
My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles PorterCharles P. | Premières impressions
Excellent customer service and support by the entire team here in Chantilly!Thomas F. | Premières impressions
All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.obaidullah r. | Expérience générale
bonSusan M. | Premières impressions
Friendly and fast serviceAmanda M. | Premières impressions
AucunThomas S. | Expérience générale
Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.Stephen S. | Expérience générale
Only reason for one star off was because the wait timeZum T. | Expérience générale
Everyone there was very kind, and very professional.yasas j. | Expérience générale
Ryan was exceptionalStephen S. | Expérience générale
Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.Earl C. | Expérience générale
This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.MIguel R. | Premières impressions
NiceJerome S. | Expérience générale
I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.Ronnell C. | Expérience générale
This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!Jose V. | Expérience générale
It was perfect.bakhcha h. | Expérience générale
AucunRhonda M. | Expérience générale
The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!DIANE W. | Premières impressions
Great customer service!Stephen S. | Expérience générale
Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!TERRY R. | Premières impressions
THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTIONAlma G. | Premières impressions
Excellent. Very professional clean and friendlyShawn C. | Premières impressions
Great service. Thanksobaidullah r. | Premières impressions
Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.Cesar Y. | Premières impressions
it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.VICTOR C. | Expérience générale
Best customer service and excellent people god may bless all. Thanksobaidullah r. | Expérience générale
In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.Michelle Lynette H. | Expérience générale
Great service - the staff were excellent!Karen O. | Premières impressions
The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!MARTHA M. | Expérience générale
Staffs were very friendly and helpful.NGA N. | Expérience générale
Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.James M. | Premières impressions
This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rentalADEDOYIN A. | Premières impressions
Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!Aaron M. | Premières impressions
Very good service. Good location.Hendrina N. | Expérience générale
Such a terrible experience. I reached out to the manager to try to rectify it, and no response.Wendy R. | Réservation
The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!KENNETH C. | Expérience générale
Worst serviceRONALD T. | Expérience générale
Good serviceNaresh P. | Expérience générale
Great servicemaryjane v. | Réservation
The staff always takes good care of me.Joseph S. | Expérience générale
Staff was very friendly and helpful!Laura W. | Expérience générale
Great service!michelle c. | Expérience générale
Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.Brendan S. | Expérience générale
Easy to find and friendly staff.LAURA G. | Réservation
I really enjoyed my experience at UHAUL.Tiffany C. | Expérience générale
This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call meCATHERINE C. | Réservation
facility was clean and access was convenient.STEVE C. | Expérience générale
Excellent storage facility, only complaint was that rents had risen too high.JEFF O. | Expérience générale
Excellent service, great customer service and over all everything was perfect and excellent. ThanksRASHID O. | Expérience générale
We really recommend this storage facility. They are the best.Mark v. | Expérience générale
BienDamodara D. | Expérience générale
Mercipatrick e. | Expérience générale
Have had many storage units here over the past 15+ years. Always well maintained and convenient.Klaus S. | Expérience générale
They never answer their phones, they intentionally roll over calls to the national support center.CORIE F. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!