Customer Reviews for U-Haul Moving & Storage of Chantilly

14 007 évaluations

3995 Westfax Dr   Chantilly, VA 20151
(Route 50 and Stonecroft Road )

(703) 222-6198

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 222-6198

3995 Westfax Dr
Chantilly, VA 20151
(Route 50 and Stonecroft Road )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Aykut O. 
Évaluation :
5

Excellent experience and excellent equipment. Will rent again in the future for sure.

Ando S. 
Évaluation :
5

We had a great experience at this location. The staff was great, the unit was clean and both trucks we used were in perfect condition. Merci.

Pedro C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Why own a pickup when I can be in and out in less than 15 minutes. Staff are really friendly and respectful.

Dan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill F. 
Évaluation :
5

OK as is.

Ken W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Easy pick up and drop off. The trailers was perfect for my task.

James B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noor N. 
Évaluation :
5

Great experience! Easy check in and drop off and no surprises

Cyndee C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Umesh P. 
Évaluation :
5

More Furniture dollies!

Elizabeth I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard B. 
Évaluation :
5

The easiest and best service I've gotten in several years! Absolutely acceptional service!

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeremy K. 
Évaluation :
5

Efficient in and out process and easy staff to work with

Pablo S. 
Évaluation :
5

Nothing at all. The young lady that helped me was knowledgeable and professional. I would recommend this branch to everyone I know! Great service!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick C. 
Évaluation :
5

Great job, and good value.

donald W. 
Évaluation :
4

I had reserved 5 dozen pads, there were only 3 dozen available when picking up the truck. It worked out, I went to a different location and got them, but it was disappointing to not have what I reserved.

Patricia S. 
Évaluation :
5

I have booked U-Haul Ashburn and just day before evening they notified that as they do not have availability and I have to pickup from Chantilly which costed me extra 10 miles but they have compensated by reducing the mileage cost. If I have not called them back then I would have not known about the change of location as there was no email or text message. Service was good and satisfied.

Kamal V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hiteshkumar P. 
Évaluation :
4

Customer had reservation at another location and it was changed to Chantilly due to time restraints. The Sterling U-Haul did not advise the customer they changed the vehicle size. Chantilly reps were professional and flawless.

Lisa G. 
Évaluation :
5

Great place

DEBORAH R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Milagros C. 
Évaluation :
4

I was charged $10 extra when I returned the truck. I had the cutest amount of gas when I returned the truck. I did a self check out.

faraz H. 
Évaluation :
4

I have mix reviews about this location. My negative view is it took close to 45 min to get my storage unit even when I did it online. The employee fumbled though the process, I didnt want to ask for help from the other employees. Then the other employees noticed how disgruntled I was getting after driving 10 hours and still need unload. The employee that tookmy trailer after I unloaded was quick and showed me where to park it.

Colin F. 
Évaluation :
5

The staff were completely friendly and helpful. Had the trailer I needed and helped me hook it up to to my vehicle. I use this location all the time because they have the largest selection and the staff are great!

JeffreyA S. 
Évaluation :
1

I am very disappointed. I made a reservation for Uhaul 5X8 Trailer to pick up from Manassas VA to Chareleston SC for $172 including insurance. A day before pickup, I was told to pick up from Chantilly location, I was charged $288 instead of $172, I explained to the lady at the counter that this supposed to cost me $172. She said only the manager can give me the quoted price. She can not overide the system. The Manager was nowhere to be found. I wasted 1 hour there waiting with no help and ended up with paying $288. This was truly WAIT and SWITCH scheme.

Davinder H. 
Évaluation :
3

When bringing the equipment back, the employee was a bit gruff. There is a tent for pickup AND returns. I want a quick and easy checkout process. I want to pull thru and drop the trailer off. Instead the employee wanted me to drive it to the back, and park it in a small area (I got good at backing up, it just wasn't a good customer service experience). They have trailer movers - but he specifically told me he didn't want to do that, putting the burden on me.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

General S. 
Évaluation :
4

More initial gas. I had less than 1/4 tank but the people were very helpful

SoniaL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHERINE H.  |  Expérience générale 
Évaluation :
5

The facility was clean, bathroom was great and handy, and the availability of a hand dolly was excellent.

Stacy K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya F.  |  Online Move In 
Évaluation :
5

Cleaner van. Old receipts still in van from previous renter with their info on it. Cab was not clean.

Diana F. 
Évaluation :
3

Truck had a hole that went all the way thru to the storage area. We had to put up plastic so our belongings would get wet. Passenger side mirror was cracked and made it difficult to see. When we picked up the truck they said they had no blankets but when we got our dolly from the contex box there was over a hundred of them. Thankfully we were able to get some.

Colleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Quick and easy. No issues. Overall all pleasant experience. Merci.

Jeff G. 
Évaluation :
5

Excellent service

IQBAL A. 
Évaluation :
5

It would be nice if there was a designated line for the representatives. It was very difficult to decide who was next and some people were trying to cut in line. The trailer pickup is way around the building. It would be nice if they had a map at the desk to show how far around the building the customer had to go to get where the trailers were.

Ben A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob K. 
Évaluation :
5

The lady who checked me in was fantastic. We changed our request the day of pick up and she worked with us to meet our needs. She helped modify my rental to match our changes. She found some fantastic discounts which really helped and gave me more options. The truck had an amazing amount of power, even with a full load.

Greg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kobus V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan T. 
Évaluation :
5

Door to 5x8 get stuck open and it took 15 minutes to wedge it out.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
4

I had one issue with a low tire pressure on the rear left tire. It was low when I first picked up the vehicle and we made two stops on our trip to Radford to add air. Overnight the tire pressure dropped again requiring us to stop twice on the return trip to add air. I mentioned this to your sales associate in the office but it was near closing time. I'm not sure if he put those notes anywhere in the system. It needs serviced before another customer takes that van.

Maria S. 
Évaluation :
5

some sale ps not cooperative excellent manager

Shagunved W. 
Évaluation :
5

Staff was efficient, courteous and helpful. Very easy. Thank you.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry Z. 
Évaluation :
4

Windshield and dashboard were not clean

Dwight P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Chris did a great job!

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector R. 
Évaluation :
5

Very good customer service

houshang R. 
Évaluation :
2

The vehicle had a strong smell of smoke (interesting since no smoking allowed), the steering wheel was stuck and I needed associate to turn wheel to start van, and low gas light dinged & came on leaving the parking lot, it read empty. The associate sprayed refresher or cleanser on vents to try to eliminate odor. In all my times renting from UHaul I never picked up a vehicle on empty or with sickening smoke smell. I left the vehicle with between a 1/4 & 1/2 tank of gas. Note, I have pictures of pick up gas gauge measurement & return measurement as proof.

Judy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMICHAEL K. 
Évaluation :
1

I complained and reported my complaint over the phone. I was told the manager would call me within 3 days. It's been a week and no phone call. I'm very disappointed.

Dan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Will T. 
Évaluation :
5

Nothing.This location is the best in northern va. maybe this location should be used to train your employee's the right way . your location in sterling on ox road is the worst. they gave me a dirty van with blood in it and when I went there on Saturday. the employee was eating at the counter, was rude, and disrespectful . what is it with that location. I will never go there ever . and I did report to the manager I was given a van that had blood inside the area where you sit. then I got a call saying I damaged there van. I had to return and let them know I'm about to get the law involved because I did not damage this van. . The location on 606 needs to be checked. they really make uhaul look really bad. I will never return to that location ever. They get me upset every time I went there. you need to replace that entire staff . except the manager.she is nice.but the rest of your staff need to go.

ALBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
3

The van I was provided had many issues and damages. The drivers seat was stuck due to the push bar being stuck to move it. The emergency breaks were broken and would not work. There was a hole in the front plastic part of the van. The lady who checked out my van did not know what she was doing this time or the time before when I worked with her. She charged me for more things than I needed. I only asked for a furniture dolly and she charged me for a utility dolly, furniture dolly and furniture blanket /padding. The last time I worked with her was a month ago when I got my storage unit. She gave me the wrong size then charged me extra for the correct size when she fixed it. I will not come back to this site if this lady continues working here. She takes half an hour to an hour to get you set up when you set everything up online already.

Nakyea M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason W. 
Évaluation :
5

s/o

Ayawovi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Excellent customer service and experience.

Todd F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Friendly and helpful staff

Patrick R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stuart S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE A. 
Évaluation :
3

Vehicle pick up was less than stellar. They needed more counter help. I spent 10 minutes trying to locate the vehicle.

Mike A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
4

Customer member was outstanding thank for your help

Sonia Z. 
Évaluation :
1

The Uhaul spot at 21615 Cascades pkwy was horrible dirty, a mess, broken down equipment, and closed. I had a 1530 pick up time, and I got there and he was closed. there was a number on the door to call, he said my reservation was moved to the Herndon location, so I drove there. They were very nice but did not have the equipment I was after. they called the Chantilly location who had the equipment and was also very nice. the Uhaul location at Cascades pkwy should be closed down, as it is an embarrassment to UHUAL

Derek F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andreas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

UTTAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE S. 
Évaluation :
5

Need to inspect the truck for water leakage. we had heavy rain. Water was dripping on me as i drove. one box in the storage compartment was wet and it was located behind the driver seat. I will not file complain since the material inside the box are not affected. But other customers might! so that area has a leak.

Bilal O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harishankar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid T. 
Évaluation :
5

Very clean facility overall, loading/unloading bays made very convenient

Adam H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Coralie T.  |  Expérience générale 
Évaluation :
5

In one word, easy! The accommodations, service, and cleanliness were all superb! Never any hassle. I say payment system and always able to access. Our storage was as good on the day we we picked it up as it was on the day we dropped it off. Merci.

Michael I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEATRICE C.  |  Expérience générale 
Évaluation :
5

Un excelente servicio

CARLOSMANUEL A.  |  Expérience générale 
Évaluation :
5

The team at the Chantilly location were always helpful, professional, and patient. I used this location for storage and truck rental several years to move my girls on and off campus at GMU. I highly recommend them for any storage, moving, or rental needs.

michelle c.  |  Expérience générale 
Évaluation :
5

Thank you very much

Teresa F.  |  Expérience générale 
Évaluation :
5

So helpful! Helped me with unhooking the trailer, backing up the truck, directing me to the right doors-- wonderful staff!

Noel M.  |  Premières impressions 
Évaluation :
3

I am not sure why I should have been charged a after hours fee. I did not have the truck a whole day and I returned it a half an hour before the store closed.

Thomas W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casandra B.  |  Premières impressions 
Évaluation :
5

Always a treat to come in n chat. Always so friendly n kind to an older person.

Camille O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krista P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JETHMARIE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maingerel M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cesar v.  |  Premières impressions 
Évaluation :
5

Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!

Jonathan R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOYCE HAZEL H.  |  Premières impressions 
Évaluation :
5

The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn't afraid to roll up his sleeves and jump right in to assist me. I'm sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.

Claudio F.  |  Premières impressions 
Évaluation :
4

Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Online Move In 
Évaluation :
5

I would like to thank Mr. Babby from my heart. He was special person.

Abdullah A.  |  Expérience générale 
Évaluation :
4

not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.

LORI E.  |  Expérience générale 
Évaluation :
5

Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lol

Nikita F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R.  |  Premières impressions 
Évaluation :
4

There's a fee for using the dumpster. Thats weird.

Jessica H.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
5

Bruce was great! He helped us find another storage unit close to our original one.

JACK B.  |  Premières impressions 
Évaluation :
3

I was told that I could pull up my truck to a unit and unload right from outside. I don't need or want climate control or access to the building carting my things through a maze… However, it wasn't too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.

Joseph T.  |  Premières impressions 
Évaluation :
5

Merci!

john r.  |  Premières impressions 
Évaluation :
5

Ryan is a very great wonderful polite and very delightful person to have on your staff

PAMELAMCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie L.  |  Premières impressions 
Évaluation :
4

Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.

Felix P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Expérience générale 
Évaluation :
5

Great staff

WARRENCHRISTOPHE G.  |  Premières impressions 
Évaluation :
5

Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.

MICHELLE M.  |  Premières impressions 
Évaluation :
5

This was a great facility! The only reason I'm leaving is because I'm moving to a new state. Merci!

Brienne K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W.  |  Premières impressions 
Évaluation :
4

I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged $143 on May 13 and charged $143 on June 12th. I've been trying over a week now to get refunds and spoke to the General Manager, Richard who said he'd take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I'm very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I'm in. I was satisfied with UHaul until I tried to closed my accts.

Stacie M.  |  Expérience générale 
Évaluation :
5

very professional and responsive staff !

Gary P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S.  |  Premières impressions 
Évaluation :
5

UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.

Sjontelle C.  |  Online Move In 
Évaluation :
4

My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.

Ruth H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leonardo z.  |  Expérience générale 
Évaluation :
5

Ryan and Gabby Best worker

Shagun ved W.  |  Expérience générale 
Évaluation :
5

KEEP MORE PEOPLE RYAN EXCELLENT

PAMELA MCKAY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEIFU TESHOME S.  |  Expérience générale 
Évaluation :
5

Ryan was extremely helpful in addressing all my needs. Excellent customer service

Samina S.  |  Premières impressions 
Évaluation :
5

If I ever need a storage facility again I’ll be using you all!

Michael B.  |  Expérience générale 
Évaluation :
3

We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,

Michael B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina Z.  |  Premières impressions 
Évaluation :
3

The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Annette Y.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Any staff member I've come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

BRIGETTE H.  |  Expérience générale 
Évaluation :
5

Best uhaul facility I have ever used.

Rodney P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie M.  |  Expérience générale 
Évaluation :
5

I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Kevern S.  |  Expérience générale 
Évaluation :
5

My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

WILLIAMEDWARD H.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Je la recommande fortement.

Jeff D.  |  Premières impressions 
Évaluation :
5

Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

AVALON M.  |  Expérience générale 
Évaluation :
5

The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

WILLIAMEDWARD H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enkhdalai E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amin D.  |  Expérience générale 
Évaluation :
5

sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Krista P.  |  Expérience générale 
Évaluation :
5

Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Jen F.  |  Expérience générale 
Évaluation :
5

Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

Arvinda M.  |  Expérience générale 
Évaluation :
5

Very easy. Even easier when I moved out and closed my storage. Great help.

ROBERT V.  |  Expérience générale 
Évaluation :
3

First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

lawrence y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W.  |  Premières impressions 
Évaluation :
5

So good

Zehaa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUELBOKIMEH A.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ceasar N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry F.  |  Expérience générale 
Évaluation :
5

All staff members were friendly and helpful

James R.  |  Expérience générale 
Évaluation :
5

It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

michelle c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V.  |  Expérience générale 
Évaluation :
5

I've never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people's person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Kadria H.  |  Expérience générale 
Évaluation :
5

Prices are a little higher than others but overall great experience.

Long P.  |  Expérience générale 
Évaluation :
5

The staff was great

Kim S.  |  Premières impressions 
Évaluation :
5

The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Sarah D.  |  Premières impressions 
Évaluation :
5

Appreciate the assistance from all the staff. They were all extremely helpful. Merci.

Kathy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleema A.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful. Very thoughtful group.

Amanda M.  |  Expérience générale 
Évaluation :
5

Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

scott v.  |  Premières impressions 
Évaluation :
5

Thanks for exelent service 🙂🙂

Maria H.  |  Expérience générale 
Évaluation :
5

I will always use the facility

richard b.  |  Expérience générale 
Évaluation :
5

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Obaidullah R.  |  Premières impressions 
Évaluation :
4

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Chris B.  |  Premières impressions 
Évaluation :
5

Great staff very helpful, prices were good and no surprise charges.

Long P.  |  Premières impressions 
Évaluation :
5

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Kurt L.  |  Expérience générale 
Évaluation :
5

The folks at this location are awesome!!

Pinaki B.  |  Premières impressions 
Évaluation :
5

Great staff, great service. 100 % recommend

william o.  |  Expérience générale 
Évaluation :
5

I will recommences to my friends and family In town about the U-Haul storage.

Lam P.  |  Expérience générale 
Évaluation :
3

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Felix P.  |  Expérience générale 
Évaluation :
5

all good!

Joan R.  |  Expérience générale 
Évaluation :
5

everything was great

Krista P.  |  Premières impressions 
Évaluation :
5

It fit my needs and the staff was always available, helpful, and professional.

James M.  |  Expérience générale 
Évaluation :
5

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

Christopher J F.  |  Premières impressions 
Évaluation :
5

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

darius r.  |  Expérience générale 
Évaluation :
5

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

ROBERT B.  |  Expérience générale 
Évaluation :
5

Excellent customer service!

Thomas F.  |  Expérience générale 
Évaluation :
5

Excellent facility and staff.

Pura S.  |  Expérience générale 
Évaluation :
5

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Charles P.  |  Premières impressions 
Évaluation :
5

Excellent customer service and support by the entire team here in Chantilly!

Thomas F.  |  Premières impressions 
Évaluation :
5

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

obaidullah r.  |  Expérience générale 
Évaluation :
4

bon

Susan M.  |  Premières impressions 
Évaluation :
5

Friendly and fast service

Amanda M.  |  Premières impressions 
Évaluation :
4

Aucun

Thomas S.  |  Expérience générale 
Évaluation :
5

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Stephen S.  |  Expérience générale 
Évaluation :
4

Only reason for one star off was because the wait time

Zum T.  |  Expérience générale 
Évaluation :
5

Everyone there was very kind, and very professional.

yasas j.  |  Expérience générale 
Évaluation :
5

Ryan was exceptional

Stephen S.  |  Expérience générale 
Évaluation :
5

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

Earl C.  |  Expérience générale 
Évaluation :
5

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

MIguel R.  |  Premières impressions 
Évaluation :
5

Nice

Jerome S.  |  Expérience générale 
Évaluation :