Évaluations des clients U-Haul Moving & Storage of Charlottetown

The brakes were sticking on the trailer, I called U-Haul and they said there was nothing wrong with it when I picked it up.

Nothing comes to mind, service was professional, friendly, equipment was in good condition and perfect for my needs. Hours of service is terrific and very quick booking and returning process. I have rented several times from this location and have always had a positive experience. Will book again when needed!

Some of your staff could use a few lessons on greeting customers and make eye contact Your store is staffed with young people which is great they need to get experience some of your staff at 18 capital dr could care less if anyone ever walked through the doors Very COLD staff If there was another place to rent I would go there I hope this does not fall on deaf ears Thank you Daryl Campbell 🙏

I found them great to work with, still waiting for my invoice. Les

Service was excellent.

I only used 14kms but the agent was trying to charge me $20.60 worth of gas. Good thing i took a picture of gas and mileage before a use the van

All great 😊

I have rented 5 trucks of the last few years and the two young men I have dealt with the last two times over the last two weeks were excellent at customer service compared to my previous experiences. Hopefully the two will still be there when I go back in a few months...

Great Service and very Friendly

Staff were amazing and very helpful and friendly

I appreciated the help with the proper hook up to my truck. Great job! The return after hours was cumbersome. The online return did not work for me, the local number put me on hold for a long time. Ended up calling 1-800 number and advised it was OK to unhook and leave the trailer. I called the next day and all was good. Could this be simplified?

Everything went well,and everyone was very nice

The seats were covered in pet hair.

Front hood was open. Noticed after driving on the highway for an hour.

Great experience

Quick no contact drop off

I booked a furniture dolly and it was not available. This made it harder to move the furniture down a very long hall way.

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Excellent, helpful staff. Great job guys🙂

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

This rental was a much better experience than my last one at this location. I had checked in online prior to pick up and the process was smooth and quick. The trailer worked well. My drop off experience went well and the gentleman who unhitched the trailer and processed my paperwork was efficient and friendly. I'll be back and recommend this location.

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

I'm now about to turn 36 yrs old in a number of days..and this has not been my 1'st time using uhaul, I'm going to say that this may have been my 4th time atleast over the number of years. Even purchasing items before my recent move ehich came to a total of just under $70 dollars was a negative experience. It always seems to he the GM(I think) that I've had to deal with..and every single person who has used uhaul with me and has even heard her speak to me (us) always ends up saying the same thing as soon as we leave the door in regards to how rude this 1 woman is..who also somewhat pushed me into getting the 20 foot truck rather than the 15 foot...which really we wouldn't have even come close to filling the 15 foot truck, but I felt a bit pushed again into getting the 20 foot truck as she told me that there would absolutely be no way in this world that her belongings from her apartment would dare fit into a 15 foot truck..so again...that is the reason I felt luke I had to move up to the 20 foot truck..which was so huge that it even got stuck on the curb..I had to wait 2 hrs for Shaw's Towing to be able to even moce it..so in turn I spent extra money for a truck that could have moved an entire home PLUS my 2 bedroom apt...then had to pay $70 to Shaw's towing.. I felt like there was a robot speaking AT me and not to me..and I could not even get a question in. I spent 15 years of my life in high end restaurants and bars throughout PEI, Edmonton, AB and also while living in Toronto, ON. I've served for many of those yrs, hosted while just starting out at a young age, did a lot of higher end bartending and eventually onto the Management Team in Edmonton and in Toronto, therefore I know what good customer service is..and I have NEVER received that from this one woman over the numerous moves I've made..from again, the woman whom I believe is the GM. The other employees have been ok..however in my opinion..you need someone who you can speak with..especially within a manager. (ALL IN MY OPINION AND 4 OTHERS WHO HAD EXPERIENCED THIS WITH ME OVER A NUMBER OF YEARS) All in all, VERY bad customer service. (And again..this is not towards the entire uhaul staff in Charlottetown, PE ..but surely to 1 woman inparticular.. My phone number is 902-388-9025 and my name is Lauren, just incase a higher up would indeed care to get in touch with myself..but I strongly do not see that happening.. Also my email is laurenlee.lee91@gmail.com

The car was clean but there was some technical problem with car when use the break.

Keep up the good work. Staff were great.

Truck was originally parked too close, for me, to the building and made it difficult to enter with door only able to open a small way. Had to be very careful to not smash the door against concrete pillar at the beginning of my trip before leaving uhaul. If any closer, I would have had to go through passenger side door. Everything else was perfect. 100% good.

The 2 guys working there Sunday morning were absolutely excellent. Its because of those 2 guys, that I will be recommending this Uhaul location to my family and friends. These guys really deserve a raise, they went above and beyond.

Great service especially with almost no employees the two guys were quite efficient, thanks again

Lady in office very rude

all good

The fellow who helped us hook up the Trailor was very helpful, polite and knowledgable.

Staff was excellent

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn’t believe how quick and easy this process truly was! Well done.

Everything went smoothly and worked out great.

Hi, I was told I needed to park at a drug store and walk back to get the truck, only after the mobile pickup app failed at the first step. Truck itself and drop off were good. Thanks

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can’t answer . I did not enter the building so how can I comment. Maybe consider a N/A button

There was windshield damage (which would have been fine, it was just a chip) and the X was placed right in my line of sight was quite annoying for such a long drive. The truck stalled twice. Once going down a mountain side with a full load (tow on and geared down) which was a less-than-comfortable situation and once empty with tow off driving 40kph as I slowed further to turn into a gas station.

The uhaul return after hours is convoluted and unnecessary when staff would obviously need to check over the vehicles in the morning anyway. A 20 dollar fee for not doing it is outrageous (especially considering that some people do not have smart phones).

Great service... very efficient

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

The service on the day of pick up was fine . However, when I call and get one particular gentleman he is very rude and condescending. I have used uhaul services for many years and every time I have to deal with this person I wish there was another option for renting a truck. This person was not present on Saturday . I would not recommend because of this one person, his service is horrible. This review is being submitted by Laurie, the original name the reservation was under, not my son Zach who's name was added because he drove the truck.

Service was awesome. Katrina saved the day. we were in a bind and they accommodated us, by chamging rentals and extending our rental time.

Great service. Got truck on time. Thank you!!!

When I booked my uhaul online it was booked at the location closest to my house. I was called a few days later to be told that there wasn't actually one available that size at that location. So this ended up adding approximately and extra 20km on to my move. Also booked a dolly and then didnt get it. They did adjust the price due to the dolly but I believe the price should have been adjusted for the location mix up as well. Overall good enough experience.

I am being charged for cleaning when all that was in the back of the truck is moving blankets that I have NO CHOICE BUT TO LEAVE IN THERE from the shipment sent here. My overall experience with U-Haul has been the WORST. I am still dealing with being overcharged in my shipment. I was told for both that and when I returned the truck that I would be contacted and have yet to be. I have NOTHING positive to say about U-Haul. I WILL NEVER USE THIS COMPANY AGAIN.

The woman who waited on me at pickup seemed bored and unhappy with her job. She chastised me for not entering my drivers license information into the online check in. She was also unable to process my debit card and I had to use a credit card. I am HST exempt through my business and was unable to delete that from my charges. When I dropped off the trailer this am at sharp 07:00, which was posted opening times she was on her cell phone, let me know that they weren't quite open and that I could drop the trailer off myself outback. If she was an employee with my business she would be unemployed. She does not know the definition of customer service. I struggled to get the trailer off the hitch and finally used a lever wheeled mechanism I wasn't familiar with to remove the trailer from my vehicle. The one employee that seemed interested in providing a good level of customer service was a gentleman who had originally hitch up the trailer on pick up.

Very friendly and efficient service

Equipment was clean but rough, hard on gas, transmission lagged

The windsheild was not clean. The customer representative lady was really rude. She have no ethics how to deal with customers. She need proper customer service training.

The young lady I dealt with on the phone was very helpful and accommodating. I had to change my pickup multiple times, but I was left feeling positive after every conversation. Harpreet was great to deal with at the location. He was very friendly and cheerful. I was surprised that we didn't do a walk around of the vehicle before I took my rental. There was another young man who processed my paperwork when I first picked up the truck. I got the feeling from him that I was an inconvenience to his day. He wasn't friendly and came across as a bit arrogant. Harpreet asked a question when I returned the truck and the young mans response was a bit harsh. As someone with multiple decades of sales/service experience, I would suggest that the young man get some customer service training.

Don't cancel a customer's reservation and not tell them about it. I had my reservation cancelled. No notification. Went into the office and was told they had no reservation on file. When I provided reservation number they indicated that it was cancelled. I indicated that I did not cancel the reservation. They told me they had no trucks available and that they would call me back. No call back. I called back 24 hours later and got through to the call center. They reinstated my reservation stating there were no notes on the file as to why original reservation was cancelled. I picked up the truck the next day and spoke to the manager. She had zero interest in my issue. Very much like a Seinfeld episode. "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

Overall the experience was good. The truck was clean and worked flawlessly. Ride was quite amazing and we had lots of room for our stuff. Return was effortless. I understand that we are all now conditioned to being extra careful and somewhat neurotic with regards to germs (as if that will help), but I do not want to be finger-wagged and lectured if I make a mistake and do not use my phone to scan my drivers' license ahead of time. Sometimes customer service can make a bad day into a much better one, or alternatively make it much worse.

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

We are happy with your service .

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Good experience. We would use again. Billing on time. Thank you.

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Thanks!

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Excellent staff very friendly.

Usual great service. Thank you!

Great service as usual. Thank you.

The staff are like Family to me there a awsome teem!!!

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

We have used u haul for storage. Easy access and friendly staff

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

Great place to store your stuff. Very clean and easy to access.

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

very satisfied for storing pianos

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Overall, good experience

The facility is very efficient and the staff are always very friendly and helpful.

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

Easy access and helpful staff

Excellent service very friendly

Staff was understanding and accommodating

No complaints

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Great

fast and helpful staff.

Great experience

Excellent

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you

No thanks

Excellent Facility and Staff

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Great service and friendly staff.

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

No complaints

Great service

Great customer service!

great all around will do again if needed

Convenient and easy access.

Units need some maintenance badly

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

It was very easy to rent our unit. The person who waited on my was very efficient.

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Thank you!

Closure hours to early

The Staff are very good and very helpful and effiecient

Very helpful staff, nice clean user friendly facility.

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

The emloyee who rented the traier to me was mean and nasty.

Great service.

Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

This facility was an avarage storage facility, nothing more nothing less.

Good stuff

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

A good clean and safe place to store your stuff.

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.

Everything went smooth and the staff were very helpful with all our questions

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Very satisfied. Above excellent in all aspects

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?

I would definitely use U -Haul Storage again.

No comments

I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Katrina and her team are always helpfull . Top notch service at the charlottetown location

For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.

great

Felt my belongings were safe left at this storage location

Very Good Service George

Very happy with service

Thanks Katrina

Being open letter during the week would be great.

Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!