Customer Reviews for U-Haul Moving & Storage of Charlottetown

Évaluation :

4

Front windshield was bug covered and I had to go looking for the truck. Truck was also in mph not kph so could have been disastrous as I was not told this. After my previous experience at this location I was very pleasantly surprised.

Évaluation :

5

Attendant was not impressed by the defective lift.

Évaluation :

5

Excellent service à la clientèle. Very knowledgeable and easy to deal with

Évaluation :

3

Have better verbal communication with your clients. I was very frustrated when I received a phone call a full day before I was to return, telling me I am late and subsequently charged me a late fee. All could have been avoided with better communication.

Évaluation :

5

Nothing comes to mind. Ive tried other truck rental companies in the past and none have been so painless as UHaul. Thank you immensely for that.

Évaluation :

5

The personnel was extremely helpful and did a fantastic job. It would be nice to have a spot designated on the UHAUL lot to take off the trailer/auto transport.

Évaluation :

5

nothing...everything was great

Évaluation :

2

I was treated very poorly from the moment I walked through the door by one female employee. I guess the worker was having a bad day or something because she was extremely impolite and borderline aggressive with me. We were having issues getting my ID verified through the app and I could sense the tension in the air. The entire exchange was very unprofessional and caused anxiety. There was no conversing with this person - she was defensive with every aspect of the interaction. When asked about pricing, I was given the demeaning response "I know the prices are correct...I do this for a living, this is actually cheaper than what it should be for an in-town rental". Similarly, the cab of the vehicle was nice and dirty with sand/mud; the truck obviously had not been wiped down before I picked it up. I usually choose U-Haul because of the convenience, reliability, cleanliness, great prices, and friendly service, but after this experience at the Charlottetown location - I may consider an alternative while I am living here because the service I experienced at this branch the other day is not up to U-Haul's standards. If you have any further questions, please do not hesitate to reach out. Merci.

Évaluation :

1

More people working who know what they're doing!!!

Évaluation :

3

The manager displayed a very condescending attitude when I called with what appeared to be a problem with the size of the truck we were given.

Évaluation :

5

Friends efficient service.

Évaluation :

5

The location was clean and organized, well stocked, and well staffed. The van we rented was in excellent condition. But, honestly, the employee who served us was the best part of the experience by far. I believe his name was Kyle, and he did an exceptional job. Whatever you're paying him, he deserves more. He is an excellent ambassador for your business!

Évaluation :

5

Leaving with the gas tank full and returning full is much more convenient

Évaluation :

2

I came to rent a Uhaul truck and spent around $300. I only asked to leave my car there while I use the truck and they told me NO and if I left the car the would call a tow truck. They have plenty of parking space there and in worst case I could use the same spot that the truck that I rented was using. Very bad customer service

Évaluation :

5

One of rear back up lights not working, Probably should have been checked prior to the rental.

Évaluation :

5

Attendant Sam was brilliant

Évaluation :

5

Staff were excellent , no issues encountered. This location is extremely convenient for me, Katrina runs a great shop.

Évaluation :

5

Very accommodating on such a short notice. Awesome

Évaluation :

5

Great service thank tou

Évaluation :

1

The truck was filthy so dirty that I was not even confortable sitting in it.next the truck was not maintained at all the driver side wiper blade did not clean the windshield also the the windshield water spraying jet did not work on the driver side moreover there was something wrong with the driver side door when it was closed there was a gap left in it as if the door was bend and even we could see through that gap and from there so much cold winds came in it made me freeze throughout the trip . I feel like I was given the worst truck that the store had to offer.

Évaluation :

3

You gave me a truck that had serious transmission and brake defects and was dangerous. And you knew it.

Évaluation :

5

Staff very friendly and very helpful when returning the truck.

Évaluation :

5

same as other page

Évaluation :

5

I think this specific location operates exactly as it should. Very friendly , accommodating and professional staff. I haven't been disappointed once dealing with them. I hope it stays this way... :) Cheers

Évaluation :

5

Clean truck, and knowledgeable friendly staff.

Évaluation :

4

Very speedy service on my return.

Évaluation :

5

All the staff were friendly, kind and helpful. Merci.

Évaluation :

4

Wonderful Staff ***** Thanks Peggy

Évaluation :

1

Improve the online check in system for when you want to pick up the truck on off hours. Tried to pick up truck at 8 am, the online check in wouldn't work so I struggled with this for over an hour and the person on the phone didn't know what was wrong either. Very dissatisfied with how that process worked. I will never rent and pick up a truck using the online check in

Évaluation :

5

Uhaul should avood hassle and illegal embarassmemt of their clients.

Évaluation :

5

All good

Évaluation :

5

Most definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!

Évaluation :

2

Just found the staff to be a little unprofessional

Évaluation :

5

Really a hassle free process. Guys working in Uhaul is very keen in updating us with all the information's required. Please dont hurry at the last minute, these guys cannot take last minute bookings. Vehicle condition was so good and well maintained. Easy to use mobile link with all details for the hire. So its paperless work during shifting. Thank you U-haul.

Évaluation :

5

Absolutely great service and help. The only positive part of an Absolutely horrid day.

Évaluation :

5

All very good

Évaluation :

2

Get them windshields scrapped off and work on manners

Évaluation :

4

Overall pretty much happy.... definitely will recommend.

Évaluation :

3

I reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I'm out that money for their mistake.

Évaluation :

1

Customer service is really bad, they barely explain anything and it seems like they are the owners and they dont care. Lady at the reception is really loud and if you ask her question she becomes furious. They didnt even bothered telling us the location of the truck and told us it is in at the front of store and we spent 15 minutes looking for it and later on they told us it is close to storage unit. As well as truck is completely rusted and its back door will not open easily. Also the truck wasnt clean, i didnt wanted to talk to them after such a rude behaviour so i left with the truck. I wish i have checked this locations review before going.

Évaluation :

5

Have dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it

Évaluation :

2

For some incredibly bizarre reason there is no parking on site so we had to park at a mall 2 blocks over and walk along the road. We will not be using this location again

Évaluation :

1

The U haul website has movers you can hire so I did, only to find out that these people are not connected with Uhaul!? What kind of service is this ? I was stuck with no helpers!

Évaluation :

3

Have some parking spot for customers, not just 15 mins spots. Or let the customer knows ahead that there isn't any spot for parking.

Évaluation :

3

Winter tires work wonders so you do Not get stuck in your plowed driveway and have to pay $100 to tow truck to get out of driveway to road

Évaluation :

4

I was over charged.

Évaluation :

3

Truck only had one functional headlight. Could hardly see the road. Front driver side door had to be slammed about as hard as you could just to get it to close

Évaluation :

5

We had no issues at all. Everything was ready at pick up. We had great service

Évaluation :

5

The woman at the counter was super awesome and friendly The guy that helped me attach my trailer went above and beyond helping me getting it attached When i pulled back in to drop off the trailer, a fella was doing something else and stopped what he was doing to assist in parking and detaching the trailer great service

Évaluation :

5

Brandi Was very helpful and did everything she could to make the transaction go smooth.

Évaluation :

3

Windshield wipers were in poor condition, and no washer fluid to clean windshield. No snow brush to clean windows of snow and ice and the workers made absolutely no effort to help. The workers personalities made you feel like you were disturbing them and taking up their time.

Évaluation :

5

You guys and gals just keep on doing what your doing UHAUL is my go to for all things move related

Évaluation :

5

Great service, friendly staff.

Évaluation :

3

overhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean

Évaluation :

5

Always good with uhaul

Évaluation :

5

Very good staff every time; must be doing something right with training!

Évaluation :

4

I have had my storage unit for 11 years now. I use it for work only

Évaluation :

5

Helpful staff and easy access to a clean unit.

Évaluation :

5

Good experience

Évaluation :

4

Charlottetown office staff are exceptional.

Évaluation :

5

Fantastic service.

Évaluation :

5

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

Évaluation :

5

Rented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.

Évaluation :

5

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Merci.

Évaluation :

3

Storage room was not clean. Staff member was not very helpful.

Évaluation :

4

Only concern was no discs locks available.

Évaluation :

4

Very efficient staff, knowledgeable and helpful

Évaluation :

5

Our assistant was knowledgeable, helpful and competent.

Évaluation :

5

Toye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that

Évaluation :

5

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Évaluation :

5

Always use Uhaul for my moves. Very professional!

Évaluation :

4

The staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.

Évaluation :

1

I booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.

Évaluation :

3

I thought the facilities floors throughout could be a little more cleaner.

Évaluation :

4

Thank you .will use again

Évaluation :

5

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Évaluation :

4

My first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.

Évaluation :

2

Everything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka

Évaluation :

2

Arrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.

Évaluation :

5

I found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.

Évaluation :

4

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Évaluation :

2

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Évaluation :

2

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Évaluation :

4

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

Évaluation :

2

Lady in office very rude

Évaluation :

5

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn't believe how quick and easy this process truly was! Well done.

Évaluation :

2

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Évaluation :

5

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

Évaluation :

4

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

Évaluation :

5

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Évaluation :

3

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Évaluation :

5

We are happy with your service .

Évaluation :

5

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Évaluation :

2

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

Évaluation :

5

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Évaluation :

4

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Évaluation :

5

Good experience. We would use again. Billing on time. Thank you.

Évaluation :

5

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Merci!

Évaluation :

4

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

Évaluation :

5

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

Évaluation :

4

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Évaluation :

5

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Évaluation :

5

Excellent staff very friendly.

Évaluation :

5

Usual great service. Thank you!

Évaluation :

5

Great service as usual. Thank you.

Évaluation :

5

The staff are like Family to me there a awsome teem!!!

Évaluation :

1

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

Évaluation :

5

We have used u haul for storage. Easy access and friendly staff

Évaluation :

5

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

Évaluation :

5

Great place to store your stuff. Very clean and easy to access.

Évaluation :

5

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

Évaluation :

5

very satisfied for storing pianos

Évaluation :

5

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Évaluation :

5

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Évaluation :

4

Overall, good experience

Évaluation :

5

The facility is very efficient and the staff are always very friendly and helpful.

Évaluation :

4

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

Évaluation :

5

Easy access and helpful staff

Évaluation :

4

Excellent service very friendly

Évaluation :

5

Staff was understanding and accommodating

Évaluation :

4

No complaints

Évaluation :

3

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

Évaluation :

5

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Évaluation :

5

Excellent

Évaluation :

5

fast and helpful staff.

Évaluation :

5

Great experience

Évaluation :

5

Excellent

Évaluation :

5

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Évaluation :

5

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Merci

Évaluation :

5

No thanks

Évaluation :

5

Excellent Facility and Staff

Évaluation :

3

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Évaluation :

5

Great service and friendly staff.

Évaluation :

4

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

Évaluation :

5

No complaints

Évaluation :

5

Great service

Évaluation :

5

Great customer service!

Évaluation :

5

great all around will do again if needed

Évaluation :

5

Convenient and easy access.

Évaluation :

3

Units need some maintenance badly

Évaluation :

5

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

Évaluation :

5

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

Évaluation :

5

It was very easy to rent our unit. The person who waited on my was very efficient.

Évaluation :

2

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Évaluation :

5

Merci.

Évaluation :

4

Closure hours to early

Évaluation :

5

The Staff are very good and very helpful and effiecient

Évaluation :

5

Very helpful staff, nice clean user friendly facility.

Évaluation :

3

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Évaluation :

4

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

Évaluation :

2

The emloyee who rented the traier to me was mean and nasty.

Évaluation :

5

Great service.

Évaluation :

4

Wasn't great at 1st had to call a 1-800 # girl Wasn't knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Évaluation :

4

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

Évaluation :

3

This facility was an avarage storage facility, nothing more nothing less.

Évaluation :

5

Good stuff

Évaluation :

5

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

Évaluation :

3

A good clean and safe place to store your stuff.

Évaluation :

3

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Évaluation :

2

Staff we're great! U-haul policy didn't allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

Évaluation :

5

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Évaluation :

5

Great facility, climate-controlled and very secure. I'd recommend to others for their storage needs.

Évaluation :

4

Everything went smooth and the staff were very helpful with all our questions

Évaluation :

4

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Évaluation :

5

Very satisfied. Above excellent in all aspects

Évaluation :

5

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

Évaluation :

2

Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195 for 2 days. Is there not a way to charge by the day?

Évaluation :

4

I would definitely use U -Haul Storage again.

Évaluation :

5

No comments

Évaluation :

5

I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Évaluation :

5

Katrina and her team are always helpfull . Top notch service at the charlottetown location

Évaluation :

4

For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100 % staff and facility.

Évaluation :

5

great

Évaluation :

5

Felt my belongings were safe left at this storage location

Évaluation :

4

Very Good Service George

Évaluation :

5

Very happy with service

Évaluation :

5

Thanks Katrina

Évaluation :

4

Being open letter during the week would be great.

Évaluation :

5

Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

Évaluation :

2

Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.