Your, $80 doller fee. That you charge to drop the rentel to another other site is not ---one way moving.. It, seems to me ,to be a another money grabe form you.
NEIL CCustomer Reviews for U-Haul Moving & Storage of Charlottetown
Testimonials From Recent Customers
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Customer service was poor. Every time I had to go to my unit they had trucks parked in front of it and had to wait on them to move, which they were certainly not in a rush to do. Each visit to the storage unit there was an issue.
VAUGHN G | Expérience généraleStaff are always so great. Thank you so much
DAVID HHad a couple of small issues, and the staff were very helpful.
DERICK D | Expérience généraleYou have a wonderful team at this location. They know me by name and they always try to support my needs such as changing a reservation because it is raining from an open trailer to a closed one. They think and act ahead. Just pure competence
SUSAN HAll good
Garland PStaff are wonderful to work with, always finding ways to accommodate to their best abilities
FADI Fyou guys are great
TYLER P | Premières impressionsYesterday while returning the equipment I was late only by 40 minutes, and they charged me for another day, I am very disappointed with this attitude from this store, hope U-Haul will refund me this additional amount
ABY PI've used U-Haul for truck rental and storage long distance. The stores have ample packing supplies for all of your needs. The trucks are reliable and the beds clean on pickup. The storage facilities are clean, the staff is courteous and professional.
susan a | Premières impressionsAlthough the space was great the rental trucks were always in the way. Staff was friendly and moved them when we needed but kind of a pain to constantly ask
Jonathan T | Expérience généraleNothing. The attendant was excellent - friendly, efficient and very helpful. I'm from Nova Scotia and was moving my son from UPEI. It was a busy day and I gave them no notice I was coming in. They were great. I've rented all over the maritime provinces and this is the best Uhaul experience I've had...both times!
WILLIAM DNothing. Everything was excellent!
BARCLAY RThe gentleman I dealt with was awesome !
CHRISTIAN LAlthough very busy, not enough employees, they do thier best and it was fairly efficient pick up and drop off.
Kevin GThe lock provided froze and seized before winter weather even hit, so the locksmith was an added expense. Purchased another lock from elsewhere, no more issues. The amount of mouse poop all over everything was disgusting. Put some mouse bait out for goodness sake!
joann t | Expérience généraleRental trailer became unhitched from my vehicle while I was underway, less than 100 yards from the U-Haul facility. This resulted in the trailer swinging from side to side and hitting the back of my vehicle. My vehicle hitch has become damaged as a result. The U-Haul employee who was responsible for connecting the trailer to the hitch did not tighten the Handwheel Coupler per the instructions. This was a very dangerous and scary situation as this occurred at a busy 4-way intersection. He did take a photo of the hitch set up and admitted that he forgot to tighten the Handwheel Coupler. This cannot be allowed to happen as we narrowly avoided a serious accident.
ADRIAN AThe employee (Kyle) was rude, condescending and combative. We will not be returning to this location.
DONALD MI loved the service so much and in the near feature I want to use this company all the workers were so kind to and and patient
claire G | Expérience généraleAll is good here.
PETER PTrailer was reasonably clean but still had to sweep it out.
R YS.O.
Nancy BThe staff were great. These people were professional and helpful every time i needed i needed a rental koved so i could access my spaces.
GORDON D | Expérience généraleThe staff were efficient, organized, very clear to communicate important details, I'm super happy, thank you.
GREGORY WWould like my receipt showing my cancelled storage unit.
Andrew F | Expérience généraleVery accommodating staff. Thank you.
lynn c | Expérience généraleVery professional and nice facility. Everything I expect from U-Haul.
Julie DTruck was disgusting I had to lysol wipe it gross slime Truck drove like a beat up truck 3-4 inches play in steering wheel Rattled and whistled Awful truck
ANNALISA GVery helpful and friendly staff.
GREGORY DNo parking Not enough staff
ALLISON MNothing. It was an easy and smooth process. The staff was great.
GREGORY DI think u haul representative is doing a good job. I always get good service. Over the years !! Please keep up this high standard of service .
GARFIELD HGreat staff and efficient process
JASON CI got the cargo vane with much less fuel on it and the costumers service there didn't want to know about it when I asked him what have to be done for any sort of compensation. He just said that's other customer is going to be lucky enough to have fuel already and he can't do anything about it. Then when I asked what about it if I didn't bring the vehicle on fuel level where I took it he said I will be charged alot more then on gas station. I dont see that very appropriate like is one way street, only his way.
EDMOND FOnline booking very frustrating. Had to redo in person...why?
steven b | Premières impressionsIt's better than most uhaul rental locations I've frequented.
DERICK D | Premières impressionsstaff to speak English
LORI BVery messy and disorganized location.
TROY LSweep the trailer Tail lights didn't work. Tail light pin on 4 pin connecter of the trailer broke off as we were trying to hook the car up. It was bitterly cold and so I just took the trailer as is. Maybe a heated location to make quick repairs in cold weather.
TED NHaving to park offsite is inconvenient.
SHAUN MS.O.
MARK CGreat staff. Helpful. Been using this location for years…. And will return!
Richard TIt was awesome made my move a breeze thanks
THERESA LCash back for rent again
JOSE RNext to mowait time Help was great
NATHAN RI wish there was winter tires on for the winter not all season and I saw ashes in the cup holders so smoking was done in the truck so it wasn't clean but not terrible
F MRethink what documentation is required for a trailer rental prior to the customers arrival at the rental centre.
MICHAEL EIt was a quick and friendly experience.
SARALYN SThey illegally got rid of my belongings. After I told them I would be there by the end of the mth to pay my bill. I want my stuff back
anne q | Expérience généralegreat service
CONNOR M | Premières impressionsThe wiper blade came off in a blinding rain storm. This caused me to come back into the depot to have it repaired. The local reps didn't seem to know how to repair it, and when asked about it they said, "there's no way we could have known."
JOSEPH WMake sure the trailer is empty before giving it to the next customer.
JOHN MThe clamp to secure the large appliance dolly is right against the bag of blankets and makes it very hard to get it in place to tighten the clamp properly. After a struggle I got it secured - the bag of blankets wouldn't move to make it easier. Also, I was told to bring the vehicle back with 1/4 tank of gas - but the gauge was below 1/4 when I got it. I returned the vehicle with probably a little more than 1/4 tank but the employee I spoke with when I returned the vehicle didn't seem to care that they rented me a vehicle with less than the required 1/4 tank!
H MFast and easy customer service!
RICHARD T4 time renting a trailer in the past 6 months. Always a good experience, nice staff, great location & hours. Will continue to use this location
GLENDA LStaff were excellent in accommodating our needs!
JOHN BAmazing Customer service! Great rental!
caressa pAs mentioned above the staff were disinterested that the truck was unsafe and not road worthy. Very bad.
Raddad AThe facility and staff were both fantastic to deal with. The only feedback I could give would be that we had to ask on multiple occasions for the automatic doors leading into the facility to be unlocked. I completely understand that the staff were busy but when you are trying to move things in and out of the storage facility in a timely manner, its a bit inconvenient to have the automatic doors locked. Other than that small hiccup a few times everything else was fantastic. The staff were polite and accommodating. Storage facility was clean and all 3 trucks we rented were all clean and in good working order!
Jaclyn P | Expérience généraleNothing the service was fast friendly and efficient
Donald TGreat customer service! Would 100 % recommend!
BENJAMIN H | Expérience généraleFast friendly service !
CHERYL MGreat service! Staff was very accommodating. Je les recommanderais sans hésiter!
BENJAMIN HThe lock was rusted, so the employee used a tool to cut the lock and charged $50. This fee was not charged before.
Xin J | Expérience généraleThe lock to my storage unit was changed without my permission or the permission of my alternate contact by an individual who didn't have the right to have access to my storage unit so I would say my experience was horrible. I most definitely will not be recommending your services to others… jn fact I caution against it to every person I encounter. If I had the financial means this would've been pursued further on a legal basis but luckily for you I don't. You may want to have a chat with your Charlottetown PEI employees regarding legal rights of storage locker renters.
Racheal F | Expérience généraleExcellent staff - customer service
Ron M | Premières impressionsYoung gentleman was accommodating pulled vehicle out front. Loaded the extras and passed the keys. Excellent service on both ends.
JANET SKatrina and her staff are competent, professional and friendly. Book with these folks. You'll be glad you did.
RICHARD Bissues with roller door not closing were not readily addressed issues with rusted and frozen lock were over looked and remedies charged for
ALAN D | Expérience généraleVery pleased with the service and advice given. Great Team!
BENJAMIN H | Premières impressionsFriendly, helpful and knowledgeable staff
CATHERINE MThank you!! 👍
angela v | Premières impressionsStaff are helpful but don’t seem happy
HARA K | Expérience généraleThank you for keeping my belongings safe for 10ish years. I truely appreciate it.
BREANN H | Expérience généraleWent to clear out my unit after much personal life struggle to find out staff had given my person information out. This caused a family member to show up when I was with professional movers at MY unit and cause a scene which almost needed police intervention. This info was given out by either Brandy or Kyle,as they know both myself and the other party from previous unit rentals during moves. To say this was unprofessional is and understatement. Also knowing Kyle has a sexual assault history with charges and is working as/in a manager position like he claims is very u settling esp when it's public knowledge. The stress caused by this was very unfortunate and unexpected due to your staff giving out my personal info. I'd like to know what compensation or remedy for this situation I was put in is going to be. You have my contact information, I await your reply.
erin m | Expérience généraleFriendly, helpful staff. No issues whatsoever.
philippe b | Expérience généraleMerci
Yoshihisa T | Expérience généraleVery poor communication. Was told I could get 1 month free storage promo but refused (no trucks available to go one way, was told if I rent and return to same place they would honour 1 month free promo - they did not). Was told I could rent a 1 way trailer next day and get extension of 1 month free after paying one month - they refused this after I rented trailer. Overall very poor communication and very poor customer service in Charlottetown.
MALCOLM S | Déménagement en ligneI have rented various sized lockers over the past number of years and had no problems whatsoever. My locker was never broken into or had water / pest damage so very grateful. Counter service was excellent. I will be back if I ever need storage space again.
Dorothy p | Expérience généraleOnly thing can be an issue is where we load into the main inside units , when vehicles parked it can be awkward to load/unload , but i hear new building being made will fix that. Staff always good to interact with
christopher m | Premières impressionsThere needs to be better pricing options. One month free is great and all however if I need four days longer, I pay $150 because there is not bi weekly, weekly or daily options. When I was trying to locate the locker which would be the size I needed, I was met with a condescending remark which was uncalled for. When you try to call the office during hours of operation, you can hardly ever reach anyone.
Clara B | Expérience généraleAmazing Customer service and experience
erika d | Premières impressionsWe had no issues at all. When we had concerns we spoke to staff and issues were resolved. We had our storage unit for a year and never had any issues at all.
Melissa M | Expérience généraleThis was the worst experience I've ever had. My stuff was sold before the date. It was legally allowed. There was no compensation offer. Extra charges were constantly put on, and this is not done at other facilities. The only reason that this is still being allowed here is because people don't know there are better options out there.
Michelle H | Expérience généraleHad long term storage needs for international student on medical leave from school. Communication was excellent as I received emails monthly when auto pay happened and also when there was a fee increase. Staff there was very friendly and helpful. I would absolutely recommend Charlottetown u haul storage! .
debbie b | Expérience généraleOverall, what I would expect from self-service I Hall, as a first time renter understanding that the green tag didn't require staff input was unclear but overall staff were friendly and informative
Ella S | Déménagement en ligneI have been a customer of U-Haul for nearly two decades, and found the experience excellent. The facilities are clean, secure, well-maintained, and accessible; the staff are always pleasant, professional, and helpful. I recommend this U-Haul facility to anyone looking for safe, accessible, first-rate storage solutions at reasonable prices.
ANNE F | Expérience généraleThey banned me from U-Haul for using a card that I had no idea was on an other banned persons account even though I have no idea who the person is.
Krista B | Expérience généraleOnly thing I would recommend is parking for your customers or atleast find a neighbor that will let your customers park in it. Not great practice to have people running on the roads in snow storms to go a mile to get to their car.
Kelly G | Expérience généralegreat friendly staff, pleasure to chat with
Steven F | Premières impressionsWonderful experience for me. Katrina (I believe was her name) was so beyond helpful and informative. Thank you so much!
Janean T | Premières impressionsBrandi has amazing customer service! She is a gem. Very friendly, efficient, and knowledgeable. Thank you for you great service!
LORI M | Premières impressionsThe ladies who was there to help me with the size, price, and info was so great!
LORI M | Expérience généraleU-Haul made our move very easy and convenient. I was very happy to have a months free storage with the rental of a one-way truck. That sealed the deal for me !
RODNEY J | Expérience généraleThe only issue is that there is no 24/7 access to indoor units the access code machine doesn't work and it's been love this for years. I'm not sure why it's not getting fixed. Other than that. Clean, friendly and helpful stuff. I would recommend it
Marijo A | Expérience généraleI would highly recommend this U-Haul as a place to store your stuff or to rent a vehicle
frederick h | Expérience généraleThe guy who helped me out with my storage unit was amazing
LORI M | Premières impressionsUnit right out front. Great staff
Jack M | Expérience généraleThe storage unit was perfect for what I needed. The facility was always clean and had no issues accessing my unit.
Jannis S | Expérience généraleProcess was easy and the one month free when doing a one way return sold it for me.
RODNEY J | Premières impressionsI ordered a 20 from Toronto to Charlottetown. I also reserved a storage room in Charlottetown. Yet when I arrived, I was not given a free months rent even though in my truck it said take a one way trip and use storage at destination, and get a free month. Staff told me no you can't get a free month. I have U-Haul 2000 worth of business, plus rental fee for storage unit, and was told no.
Madeleine S | Expérience généraleI just have 2 little s because I have a bad knee I an't stand up for a long time. I needed to wait and there is no chair or place to seat. And the second one is to let custumers go through the building from the back to the front instand of having to have to walk around the building. When you are tired it's a lot. But it's just suggestions because the team was really helpful, kind and friendly.
Aline C | Premières impressionsIf price wasn’t so high I likely would have stayed indefinitely for the convenience of having storage in the city
Tyler A | Expérience généraleThank you very much.
blair s | Expérience généraleNo complaints. :)
odette d | Premières impressionsAlways friendly, and a great help. Would definitely recommend UHAUL to anyone needing a storage unit or the rental of a truck.
anne q | Premières impressionsI had multiple issues come up during my time renting. I had a key break in a lock, ice buildup, snow getting into my locker due to broken weather striping to name a few issues. Each time I tried to speak with staff I was met with rude attitude and basically treated like I was a pain for interrupting their day. Ultimately, I decided to move out because of the treatment and that fact that I was locked out of my locker for 2 weeks after being 2 days late on my rent. I truly hope others don't experience the nightmare I had.
Jillian B | Expérience généraleThe look in your face says more than your words do. Humans pick up on energies, not just words. Be nice
Shawna G | Expérience généraleMerci
James D | Expérience généraleLoved Uhaul and your staff. I'll miss you guys.
Angela V | Expérience généraleAmazing staff
Sami L | Expérience généraleGreat service and very nice staff, everyone was helpful,…Storage unit very clean and easily accessible to get to and from…Excellent place for storage would recommend to anyone or use again if needed myself.
Jessie S | Expérience généraleI found it very easy to move everything in to the locker. The facility is very clean and the hours are great. I find the staff very friendly and helpful.
Jannis S | Premières impressionsGood ...some mice droppings but they did provide a bait box. They were also very accomodating with us returning the truck a day late because my dog died the day we were moving and couldnt continue.
Nicole N | Expérience généraleSo far so good-just moved in two days ago!
Patricia D | Déménagement en ligneIf you haul was a chick/street rhino down at the Legion, I would totally buy her a rum and Coke and take her back to my humble abode. For the season finale of storage wars.
charles m | Premières impressionsEverytime I showed up there would be a truck infront of my storage.
Shanda S | Expérience généraleDisappointed in the lock that we purchased. Brand new and had trouble opening it to put on the unit. Took it back and they told me it was just new and needed to be opened and closed a few time. Then to only find out when unloading storage lock wouldn't open again and I went to complain again only to be handed a torch. They said it was frozen due to the weather. It had nothing to do with it being frozen it was the lock it's self that should have been replaced the first day I bought it.
KARI l | Expérience généraleWe have used a storage room at this facility a few times over the last few years - every time the experience was great. Good staff and nice clean facilities.
heather s | Expérience généraleOn-site staff were extremely helpful. Facility was in excellent order.
Steven L | Premières impressionsThe only negative I have is that I do find the monthly charges for a storage space expensive. The staff were great, helpful and do a really great job.
Carolyn W | Premières impressionsAll staff at this location are friendly and helpful. Above and beyond
Jessica H | Expérience généraleGreat staff
odette d | Expérience généraleI found the staff to he very friendly and most helpful.
CHRISTINE N | Expérience généraleI previously rented storage space at the Truro, NS facility which has 24/7 access with security swipe card. A nice feature that I missed at the Charlottetown facility.
ROBERT P | Expérience généraleI've been using the indoor storage for years off n on n always been pleased with the service n storage
odette d | Premières impressionsMerci
Michael E | Expérience généraleAll staff were great
Brenda C | Expérience généraleRude service
Rodney H | Expérience généraleTook the pressure off when I learned they have a cart you can roll in and out of the indoor units .. amazing! Thank you god I didnt have to carry all my belongings in there .. Thank you Uhaul !
Amy H | Premières impressionsThis was my first experience with U-Haul, and I was completely satisfied with the entire process-from the rental of the truck to the completion of the storage rental period. I will definitely recommend your services to others!
Susan A | Expérience généraleWas in unit 1644 for 3 months, mattress against the back wall of unit had mold in one corner. There was a cotton mattress protector on it, and the mattress itself was fine. But water/dampness came from somewhere. The access hours were fine, but I wish we could have moved out of the unit at 10pm the night before. It was open early enough when we did move. Merci!
marlissa w | Expérience généraleI've been dealing with uhaul for almost four years. St.John's NL and Dartmouth Nova Scotia where by far excellent people to deal with good service. Charlottetown PE by far was the worst for storage. Lost all my furniture because of poor construction on the rear of the building it flooded . I can honestly say that I will never use uhaul again for storage. Also wherever I go I will tell people about my experience especially people that I consider to be my friends. I received no compensation at all. One young guy on the service desk was very ignorant but he was very smart no people skills Looing into a lawyer now and especially the media.
Rick P | Expérience généralePoor customer service. Rat traps in units. Staff inconsiderate and rude. Had to threaten in order to get money back
Christopher A | Expérience généraleFriendly, knowledgable, helpful staff. Competitive pricing!
brenda k | Premières impressionsHaven't moved in yet but all looks in order for when our moving truck arrives. Thanks for moving us to a more accessible unit.
Christopher C | Déménagement en ligneLike usual the staff were awesome;
odette d | Expérience généraleWonderful Staff ***** Thanks Peggy
margaret s | Expérience généraleMost definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!
Brenda C | Expérience généraleAbsolutely great service and help. The only positive part of an Absolutely horrid day.
PHILLIP L | Premières impressionsI reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I'm out that money for their mistake.
Elizabeth M | Premières impressionsHave dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it
Ginette m | Premières impressionsGreat service, friendly staff.
Vanessa H | Premières impressionsoverhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean
jerry w | Expérience généraleAlways good with uhaul
david s | Expérience généraleVery good staff every time; must be doing something right with training!
thane a | Expérience généraleI have had my storage unit for 11 years now. I use it for work only
LINDA M | Premières impressionsHelpful staff and easy access to a clean unit.
beth p | Expérience généraleGood experience
Jason M | Expérience généraleCharlottetown office staff are exceptional.
kim n | Expérience généraleFantastic service.
Jared B | Expérience généraleI had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.
vanessa c | Expérience généraleRented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.
(Barbara) l | Expérience généraleConsidering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Merci.
Shelly M | Déménagement en ligneStorage room was not clean. Staff member was not very helpful.
HZPC A | Expérience généraleOnly concern was no discs locks available.
KENNETH J | Premières impressionsVery efficient staff, knowledgeable and helpful
F M | Expérience généraleOur assistant was knowledgeable, helpful and competent.
Dawn K | Premières impressionsToye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that
Devin B | Expérience générale- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !
Roger R | Premières impressionsAlways use Uhaul for my moves. Very professional!
CHRISTOPHER B | Expérience généraleThe staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.
Casey C | Premières impressionsI booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.
Chantelle S | Déménagement en ligneI thought the facilities floors throughout could be a little more cleaner.
Perry S | Premières impressionsThank you .will use again
donnie m | Expérience généraleThe staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...
Carol K | Premières impressionsMy first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.
Elizabeth W | Expérience généraleEverything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka
KEVIN S | Expérience généraleArrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.
Cody m | Premières impressionsI found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.
timothy m | Expérience généraleIt is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent
Peter H | Expérience généraleEverything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .
Tom H | Expérience généraleI have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.
Lilly M | Déménagement en ligneI am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.
elizabeth W | Expérience généraleLady in office very rude
SHIRLEY K | Expérience généraleIt was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn't believe how quick and easy this process truly was! Well done.
Patricia B | Déménagement en ligneThe app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button
Ken P | Premières impressionsVery satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.
jaycob b | Expérience généraleThe representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.
pammala s | Premières impressionsVery helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.
Megan R | Expérience généralePrice is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.
Kevin Q | Expérience généraleWe are happy with your service .
Udaya P | Déménagement en ligneThe best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis
Albert D | Expérience généraleThe storage unit was a mess when we got it and dirty was not worth the price was dissatisfied
angela f | Expérience généraleMy family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company
Lauralee O | Expérience généraleWhen we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus
Charles M | Expérience généraleGood experience. We would use again. Billing on time. Thank you.
Gloria S | Expérience généraleI am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Merci!
jade M | Déménagement en ligneThe staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least
jamie e | Expérience généraleI've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!
odette d | Expérience généraleI did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.
Susana R | Expérience généraleStaff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.
Maida W | Expérience généraleExcellent staff very friendly.
PEI R | Expérience généraleUsual great service. Thank you!
philippe b | Premières impressionsGreat service as usual. Thank you.
philippe b | Expérience généraleThe staff are like Family to me there a awsome teem!!!
odette d | Premières impressionsEvery time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price
SANDRA H | Expérience généraleWe have used u haul for storage. Easy access and friendly staff
STEVE W | Expérience généraleHelpful knowledgeable staff Clean warm well lit facilities Easy accessible
LYNDA H | Expérience généraleGreat place to store your stuff. Very clean and easy to access.
Mario R | Expérience généraleI wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!
ashley m | Premières impressionsvery satisfied for storing pianos
THOMAS R | Expérience généraleAwesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!
Darlene M | Expérience généraleThis location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles
Charles M | Premières impressionsOverall, good experience
anna f | Expérience généraleThe facility is very efficient and the staff are always very friendly and helpful.
Vernon F | Expérience généraleWhile the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.
GORDON D | Expérience généraleEasy access and helpful staff
noralee g | Expérience généraleExcellent service very friendly
jamie e | Premières impressionsStaff was understanding and accommodating
tony h | Premières impressionsNo complaints
Brynne E | Expérience généraleRefund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service
wayne m | Expérience généraleSorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.
Laurance B | Expérience généraleExcellent
Brent A | Expérience généralefast and helpful staff.
Mohammad R | Premières impressionsGreat experience
Philip H | Expérience généraleExcellent
Bonnie G | Expérience généralewas very clean, and staff helpful as I was in a pinch which they helped me get out of..
Rob C | Expérience généraleI am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Merci
christine m | Premières impressionsNo thanks
KEN C | Expérience généraleExcellent Facility and Staff
LOWELL R | Expérience généraleI think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month
Mark H | Expérience généraleGreat service and friendly staff.
arthur c | Premières impressionsIt would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it
Dorothy W | Expérience généraleNo complaints
karen a | Expérience généraleGreat service
kendall b | Expérience généraleGreat customer service!
Philip H | Premières impressionsgreat all around will do again if needed
KEVIN E | Expérience généraleConvenient and easy access.
christie r | Expérience généraleUnits need some maintenance badly
Karen R | Expérience généraleEasy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.
GEOFFREY R | Expérience généraleNever had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.
WENDY B | Expérience généraleIt was very easy to rent our unit. The person who waited on my was very efficient.
Atlantic C | Premières impressionsThe staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.
Charles w | Expérience généraleMerci.
JILL S | Premières impressionsClosure hours to early
Renee B | Expérience généraleThe Staff are very good and very helpful and effiecient
sonya m | Expérience généraleVery helpful staff, nice clean user friendly facility.
Falina D | Premières impressionsI had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.
Stacey B | Expérience généraleWas pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.
Cathy M | Expérience généraleThe emloyee who rented the traier to me was mean and nasty.
William M | Expérience généraleGreat service.
DAVID B | Premières impressionsWasn't great at 1st had to call a 1-800 # girl Wasn't knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.
Darlene M | RéservationThe door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.
Kim M | Expérience généraleThis facility was an avarage storage facility, nothing more nothing less.
MAURICE M | Expérience généraleGood stuff
Marty G | Expérience généraleVery happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!
janice m | Expérience généraleA good clean and safe place to store your stuff.
Fred B | Expérience généraleOnly average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr
Kim M | RéservationStaff we're great! U-haul policy didn't allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.
dennis e | Expérience généraleThings been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them
Hannah W | RéservationGreat facility, climate-controlled and very secure. I'd recommend to others for their storage needs.
Cindy R | Expérience généraleEverything went smooth and the staff were very helpful with all our questions
Wendy K | RéservationStorage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.
Carolyn T | Expérience généraleVery satisfied. Above excellent in all aspects
Kevin G | Expérience généraleEXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.
chesley g | Expérience généraleYour system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195 for 2 days. Is there not a way to charge by the day?
Alan G | Expérience généraleI would definitely use U -Haul Storage again.
Cindy N | Expérience généraleNo comments
karen a | Expérience généraleI cancelled my locker because I realized too many things that I would never use again. The staff are great.
Mike M | Expérience généraleKatrina and her team are always helpfull . Top notch service at the charlottetown location
Shaine G | Expérience généraleFor the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100 % staff and facility.
MICHAEL P | Expérience généralegreat
John M | Expérience généraleFelt my belongings were safe left at this storage location
Vernon P | Expérience généraleVery Good Service George
george b | Expérience généraleVery happy with service
chesley g | Expérience généraleThanks Katrina
Shirley S | Expérience généraleBeing open letter during the week would be great.
Alex M | Expérience généralePymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.
OPPORTUNITIES A | Expérience généraleGot different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.
donna h | Expérience généraleKara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!
Donald L | Expérience générale