Évaluations des clients U-Haul Moving & Storage of Charlottetown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Charlottetown
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Odette D. le
Nothing at all it's a great place to deal with n the service is excellent!! :)
Robert G. le
Using on a regular basis....always excellent service
Adam W. le
Extremely disappointed with the professionalism of the people working here. While I did not have an issue with the staff directly, one of the staff was very "mouthy" with the customer before me. It was obvious that the staff member knew the personal so I intially dismissed it. Unfortunately when the customer before me was exiting the building one of the staff members gave the customer the middle finger to his back. The customer did not see this but the staff member made no attempt to hide it from me. Both staff members then complained about the previous customer while another customer and myself were standing in front of them. I find this type of behaviour quite disgusting and were there an alternative company, I would not give any further business to this location.
Sandra F. le
overall good experience. I prefer calling but the online works pretty well. The secondary driver info didn’t not show up at the store and the associate had trouble adding him in. Found that pre-booking on line was not any faster once we got there. The computer system seems to always be a challenge for the associate working.
Almira R. le
The scheduling could be coordinated better. I got a call to change my time for hitch installation, and when I arrived the store was not aware. I was not treated very well by the person attending to me. A little frustrating but the manager later made up for it with her kindness when I picked up the trailer. Thank you for making my transition easier.
Alyssa P. le
Great staff! My contract was a confusing patchwork but the lady worked very hard to work through the issues that the computer system presented.
Sharlene K. le
Great experience! They were super busy but still very helpful and organized and worked hard to meet our needs!
Tim P. le
Well where do I start, we reserved a 10ft U-Haul to be picked up at 8:00am, they called and had to to push our reservation to 1:00pm sure no right we thought, get to the the store and our reservation was pushed yet again to 6:15pm we were upset to say the least but thought ok not much we can do, we get to the store at 6:15pm to find out we not be able to get a truck after much waiting we finally got a much larger truck I. Turn cost us a lot in gas and tolls etc. I put in a complaint and I’m waiting to hear fr9m U-Haul . So apparent a reservation means absolutely nothing....
debi j. le
Have no issues ...staff were very accommodating. ..friendly and personable...if ever needed your services again would not hesitate . Please tell store manager at location that I picked up truck she is doing her job well..tks Debi Jackson
Jessica T. le
Personal were very helpful. The Dartmouth location didn't adjust the return date in the system so the Charlottetown location had to deal with adjusting my charges as well as scrambling to find another uhaul for a different customer who booked mine a day before I was able to return it. Storage was extremely tight, which was frustrating, but the personnel there (I think her name was Brandy) went above and beyond to help us figure everything out
david s. le
staff has a reputation for being abrupt with customers but I didn't experience that
Earle F. le
tHE LADY WE DEALT WITH WAS SUPER FRIENDLY, AND QUITE HELPFUL.
Arjun P. le
The lady who work there is extremely rude. I had booked online pick up 30 aug 2019 at 1:30 pm and drop at 31 aug 2019 at 11:45 am but when i was on pick up she told me she only give me till 9:00 am in the morning and she rude me and said I will cancel your reservation if you don’t back on time. I have a confirmation message in my phone but she don’t understand anything. I know you guys even don’t care for customer. But this is just for your information. Look like she is racist. Bad bad bad experience. Arjun
Mohammad R. le
fast and helpful staff.
linda m. le
I was charged an after-hours drop-off fee of $20 plus tax, when the equipment itself was dropped off a few minutes before the closing time of 5 pm. We were in our personal vehicle a couple of minutes after 5. I would like this refunded please.
Philip H. le
Great experience
Cole T. le
Great staff. Very helpful. Great experience overall.
delta p. le
Sometimes the lines are long, another staff to help even out the work load may be a help to the stress level of the team
Bonnie G. le
Excellent
Rob C. le
was very clean, and staff helpful as I was in a pinch which they helped me get out of..
christine m. le
I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you
KEN C. le
No thanks
LOWELL R. le
Excellent Facility and Staff
Mark H. le
I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month
arthur c. le
Great service and friendly staff.
Dorothy W. le
It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it
karen a. le
No complaints
kendall b. le
Great service
Philip H. le
Great customer service!
KEVIN E. le
great all around will do again if needed
christie r. le
Convenient and easy access.
Karen R. le
Units need some maintenance badly
GEOFFREY R. le
Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.
WENDY B. le
Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.
Atlantic Canada O. le
It was very easy to rent our unit. The person who waited on my was very efficient.
Charles w. le
The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.
JILL S. le
Thank you!
Renee B. le
Closure hours to early
sonya m. le
The Staff are very good and very helpful and effiecient
Falina D. le
Very helpful staff, nice clean user friendly facility.
Stacey B. le
I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.
Cathy M. le
Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.
William M. le
The emloyee who rented the traier to me was mean and nasty.
DAVID B. le
Great service.
Darlene M. le
Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.
Kim M. le
The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.
MAURICE M. le
This facility was an avarage storage facility, nothing more nothing less.
Marty G. le
Good stuff
janice m. le
Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!
Fred B. le
A good clean and safe place to store your stuff.
Kim M. le
Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr
dennis e. le
Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.
Hannah W. le
Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them
Cindy R. le
Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.
Wendy K. le
Everything went smooth and the staff were very helpful with all our questions
Carolyn T. le
Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.
Kevin G. le
Very satisfied. Above excellent in all aspects
chesley g. le
EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.
Alan G. le
Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?
Cindy N. le
I would definitely use U -Haul Storage again.
karen a. le
No comments
Mike M. le
I cancelled my locker because I realized too many things that I would never use again. The staff are great.
Shaine G. le
Katrina and her team are always helpfull . Top notch service at the charlottetown location
MICHAEL P. le
For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.
John M. le
great
Vernon P. le
Felt my belongings were safe left at this storage location
george b. le
Very Good Service George
chesley g. le
Very happy with service
Shirley S. le
Thanks Katrina
Alex M. le
Being open letter during the week would be great.
OPPORTUNITIES A. le
Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.
donna h. le
Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.
Donald L. le
Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!