Évaluations des clients U-Haul Moving & Storage of Charlottetown
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Charlottetown
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Marlee S. le
Staff is superb, courteous and helpful. The existing system for processing payments is outdated, slow, cumbersome and needs to be updated. The after-hours checkin procedure is a nightmare. The very thought of charging a customer $20 unless one complies with this checkin system is a prime example of a company putting its convenience ahead of the customers. I should not be the one to do the job of your employees. If indeed there is a problem in getting trucks checked in at the opening hour of the next business day, perhaps an employee should start work an hour prior to the actual opening of the business....duhhhh....Customer satisfaction and ease should be your number one priority and this system of checkin gets a big "F" from me. .In any event, if I have to do the after hour check in again next month when I will be renting a truck again, I'll be looking for another company to rent from.
Philip C. le
good service in the store is faster and better than web registration and return
David P. le
All was great
Lindsay N. le
Help full and pleasant staff
Bob M. le
Inside the cab had coffee spills on the console. It was raining when I picked up the truck. My first stop was Canadian Tire to buy new windshield wipers.
Brynne E. le
No complaints
wayne m. le
Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service
jane M. le
Katrina was very knowledgeable and helpful. She ensured that all of my questions were answered and seemed very proud of the work she was doing. You are fortunate to have such a dedicated employee.
Chris R. le
Free coffee
Ronald M. le
Nothing
Thomas L. le
Did not have the size of truck available that I wanted. I had to drive a much larger truck instead
James P. le
They were supposed to reimburse me for the rental blankets that I purchased online with the rental, but didn’t receive from the pick up location... I was not reimbursed ??
Amanda H. le
NOT IMPRESSED AT ALL, Needed trailer extra days was told MULTIPLE TIMES, it was only 20.00 extra a day.. When I returned the trailer and was going to make the payment, I was then told it was 20.00 plus insurance plus taxes.. I payed 200.00 for 4 extra days... NOT IMPRESSED , WILL GO WITHOUT NEXT TIME BEFORE RETURNING.. Thanks
David F. le
There was confusion in the booking process. I did not get the size of the trailer at the location specified. While everyone was helpful. The process was inconvenient.
David L. le
Please tell your staff not to discuss a previous client in front of another client. a) it's unprofessional and rude b) it delayed my check-in and I was in a rush. Also, I was berated for not returning my van to the "proper area". Maybe your staff should say where to park upon returning.
Laurance B. le
Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.
Nathan Z. le
Friendly staff.
Brent A. le
Great
john D. le
I was irritated that the truck didn't have cruise control. A 2,800 mile drive was considerably more tiring because of this. Also, the truck was governed by a 75 mph speed limitation. Although U-Haul would be concerned about speeding drivers, this was also hazardous and frustrating when passing slower vehicles on 65 mph highways. When I next rent a truck, I will ask these questions of all rental companies. This will trump prices.
Donna B. le
A better computer system. Very cumbersome for everyone
Kyle C. le
Customer service can improve. The use of dolly's and blankets should be free. Our moving company gave us about 50 free blankets while there was a handful of uhaul blankets offered inside the uhaul offered but charging additional money for them.
cynthia G. le
I was in the Charlottetown location trying to do the transaction and commented that I forgot my reading glasses . The young guy was very helpful and lent me a pair of reading glasses, this was awesome! I’m not that old but at 51 my eyes are changing ?? Everything went well and quite fast .
Mary W. le
Reservation was made for and paid for two days. Just frustrated to receive a call after day 1 asking when I would be back.
Odette D. le
Nothing at all it's a great place to deal with n the service is excellent!! :)
Robert G. le
Using on a regular basis....always excellent service
Adam W. le
Extremely disappointed with the professionalism of the people working here. While I did not have an issue with the staff directly, one of the staff was very "mouthy" with the customer before me. It was obvious that the staff member knew the personal so I intially dismissed it. Unfortunately when the customer before me was exiting the building one of the staff members gave the customer the middle finger to his back. The customer did not see this but the staff member made no attempt to hide it from me. Both staff members then complained about the previous customer while another customer and myself were standing in front of them. I find this type of behaviour quite disgusting and were there an alternative company, I would not give any further business to this location.
Sandra F. le
overall good experience. I prefer calling but the online works pretty well. The secondary driver info didn’t not show up at the store and the associate had trouble adding him in. Found that pre-booking on line was not any faster once we got there. The computer system seems to always be a challenge for the associate working.
Mohammad R. le
fast and helpful staff.
Philip H. le
Great experience
Bonnie G. le
Excellent
Rob C. le
was very clean, and staff helpful as I was in a pinch which they helped me get out of..
christine m. le
I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you
KEN C. le
No thanks
LOWELL R. le
Excellent Facility and Staff
Mark H. le
I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month
arthur c. le
Great service and friendly staff.
Dorothy W. le
It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it
karen a. le
No complaints
kendall b. le
Great service
Philip H. le
Great customer service!
KEVIN E. le
great all around will do again if needed
christie r. le
Convenient and easy access.
Karen R. le
Units need some maintenance badly
GEOFFREY R. le
Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.
WENDY B. le
Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.
Atlantic Canada O. le
It was very easy to rent our unit. The person who waited on my was very efficient.
Charles w. le
The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.
JILL S. le
Thank you!
Renee B. le
Closure hours to early
sonya m. le
The Staff are very good and very helpful and effiecient
Falina D. le
Very helpful staff, nice clean user friendly facility.
Stacey B. le
I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.
Cathy M. le
Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.
William M. le
The emloyee who rented the traier to me was mean and nasty.
DAVID B. le
Great service.
Darlene M. le
Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.
Kim M. le
The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.
MAURICE M. le
This facility was an avarage storage facility, nothing more nothing less.
Marty G. le
Good stuff
janice m. le
Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!
Fred B. le
A good clean and safe place to store your stuff.
Kim M. le
Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr
dennis e. le
Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.
Hannah W. le
Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them
Cindy R. le
Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.
Wendy K. le
Everything went smooth and the staff were very helpful with all our questions
Carolyn T. le
Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.
Kevin G. le
Very satisfied. Above excellent in all aspects
chesley g. le
EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.
Alan G. le
Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?
Cindy N. le
I would definitely use U -Haul Storage again.
karen a. le
No comments
Mike M. le
I cancelled my locker because I realized too many things that I would never use again. The staff are great.
Shaine G. le
Katrina and her team are always helpfull . Top notch service at the charlottetown location
MICHAEL P. le
For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.
John M. le
great
Vernon P. le
Felt my belongings were safe left at this storage location
george b. le
Very Good Service George
chesley g. le
Very happy with service
Shirley S. le
Thanks Katrina
Alex M. le
Being open letter during the week would be great.
OPPORTUNITIES A. le
Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.
donna h. le
Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.
Donald L. le
Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!