Customer Reviews for U-Haul Moving & Storage of Charlottetown

2 629 évaluations

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIRK T. 
Évaluation :
3

The customer service person is not very helpful. She is very harsh, not friendly and make us feel like we are very annoying to her. I order the 10'' van and it turned out I got the 15" I booked in a different location it said available the just email saying that I have to pick up in a different location just the night before the booking date and no representative person call me for the arrangement.

Huy Phong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael o.  |  Premières impressions 
Évaluation :
2

No wiper fluid in truck. Low tire indicator was on when I was leaving, I asked to have it checked and they said it was fine. The check out process was weird. An employee came up to me and started checking the truck over, while I was doing the online check out. Asked me what I was doing and when I said I was checking out, he got short with me and told me to stop, that he was doing it. Sorry for following the instructions in the email. I chose mobile pick up and drop off for a reason. He said this wouod have been in my contract, he said ‘let me see your papers'. When I told him I had received no papers at all, he said ‘thats impossible, you would have gotten papers for sure'. Poor communication.

Sam M. 
Évaluation :
5

Always good with uhaul

david s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BENIAMINO L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
5

Had trouble with the on line return after hours. Could not get it to work.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIAN M. 
Évaluation :
4

Have a full tank of gas when the truck is rented and get it returned with a full tank. It's a pain to try a guess how much to put in to get it back to the particle tank where it was. I put in about an extra 20,00 $ more than I needed to to get it back to where it was (actually more) when I rented it.

GREGORY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harley D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYMOND F. 
Évaluation :
5

Very good staff every time; must be doing something right with training!

thane a.  |  Expérience générale 
Évaluation :
5

very efficient service.

Ben L. 
Évaluation :
5

Thank you for your kindness and understanding in our situation. Stellar customer service!

RICHARD GARY B. 
Évaluation :
5

Counter staff/ manager could be a little more pleasant.

R Y. 
Évaluation :
3

The young girl at the. Counter was very friendly but the van had warning lights on in the dash tire was low in air and it was not cleaned could not see out the windshield from the dirt on the inside very hard to drive into the sun with windshield like that

micheal R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NONE S. 
Évaluation :
4

I have had my storage unit for 11 years now. I use it for work only

LINDA M.  |  Premières impressions 
Évaluation :
5

Excellent customer service !

Gregory M. 
Évaluation :
5

Excellent customer service! Very happy with my rental from start to finish! Merci.

JANETE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonardo A. 
Évaluation :
4

Wiper fluid was either not working or was empty.

PETER JOSEPH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORRADO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTRAND F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane M. 
Évaluation :
5

Not a thing Everything was great Very organized and great staff I will continue to rent from U-Haul

SHAWN K. 
Évaluation :
5

Helpful staff and easy access to a clean unit.

beth p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEO M. 
Évaluation :
5

Only issue I had was not being able to do Self return. For some reason the system either my phone or wifi connection would not allow location to be registered. In the all got resolved.

JOHN B. 
Évaluation :
5

Staff friendly, very helpful and accommodating. Great experience. Will def use this service again

Ellen O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNOR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANVIR S. 
Évaluation :
1

So many complaints I don't even know where to start. But I will say the young man that took our truck when we returned it should NOT have a job at uhaul I have never experienced so poor customer service ever ! He should be embarrassed of the way he treats people

CLAYTON JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY ALANNA P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL M.  |  Expérience générale 
Évaluation :
5

Good experience

Jason M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEC W.  |  Online Move In 
Évaluation :
5

Thank you !!!!

DELLAR D. 
Évaluation :
5

It was very busy with only 2 staff on at end of the month. Both gentlemen were fantastic but they could have used more help as they looked run off their feet.

Mary N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

AHMAD K. 
Évaluation :
3

We booked our uhaul for 8 am and were notified days before our move that it was pushed to 4:30 pm. There was a note on file to contact us if a truck became available sooner. We were contacted about a truck that became available at 1 pm, we were told it was being held for us, and on arrival found out that it had been rented out. Very poor customer service.

JILLIAN SAMANTHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Great overall experience.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH F. 
Évaluation :
3

Service was great but we had to go with a smaller truck (15')than we wanted(17' or a bit bigger).We were told trucks were shirt right now.We picked up our truck at 8 am and told it had to be back at 2 pm sharp.I understand others need to move also but we would of liked the truck for the day.We did get moved but had to do extra trips with my sons vehicle and ours which one more trip in the uhaul would if saved.Years ago you would rent the truck and have it for a full day but I realize things are different times now.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gail s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Landon H.  |  Online Move In 
Évaluation :
5

Fuel gage needle was just under full mark when started driving truck. We drove 9 klm which needle didn't move much. I put 20 $fuel post usage which put fuel needle way over the Full mark. Seems a bit unfair considering we only drove 9 klm or 5,59 miles. Otherwise it was great experience.

ROBERT D. 
Évaluation :
5

good service.

NONG G. 
Évaluation :
4

The agent who served us was really rude didn't have good customer service skills or polite banter it made the entire experience something I wouldn't want to deal with again.

D'VAC ALEX M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Excellent service à la clientèle. Thanks Tyler for the prompt check in.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
2

My request from Uhaul was a rental on the 30th to move out of my apartment and a rental on the 8th to move into my house which was closing. On the morning of the 30th I was informed less than 2 hours from my rental time that I would not have access to the truck I had booked nearly a month in advance. The representative on the phone was sincerely apologetic; however, outside of a potential rental later offered no solution to me outside of a 50 $credit. This made life quite difficult for me and with no advanced warning I had no time to plan an alternate solution. I went in later that day to return some unused boxes, while I was there I (very politely and understandingly) inquired on the status on my rental on the 8th. I simply wanted to ask about how certain my rental was as I couldn't have what happened on the 30th repeat itself on the 8th. The representative was quite defensive and not very friendly to my inquiry. I understand customer service and I understand that circumstances are out of the employees hands; however, treating a client who is simply asking a question and wanting reassurance for their future rental is controllable. I consider myself a very understanding person, but the people skills displayed wasn't overly positive and the fact that I was given to little time to make plans for my first rental was underwhelming. The rental on the 8th was good, the rep at the store that day was attentive and pleasant. I don't believe I'll be using Uhaul in the future and will likely seek other options. As a piece of constructive criticism, I might recommend either having an emergency truck to offer clients in situations like I'd experienced on the 30th or at least a 24 hour notice so they make alternate plans. I understand some circumstances can't be foreseen, but they CAN be planned for, and this is where this location/Uhaul had let me down.

JESSE K. 
Évaluation :
5

Very friendly staff. Brandy was excellent to deal with. 10/10

JAMES C. 
Évaluation :
4

I had a very frustrating time using the app to pick up the van outside of business hours. this put a departure delay of 1 hour on my trip. I will NOT recommend the 24/7 service or the app.

Leigh J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

Way over priced! Couldn't understand them! Got ripped off! Rip off!!

KEIRSTEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Vehicles are in a bad state of repair but very clean

ANDREAJEAN M. 
Évaluation :
1

Well this was quite possibly the worst experience I have ever had. I have never used uhaul before and I can promise you I will never use uhaul again. I booked a 26 foot truck two weeks in advance from my move. Three days before my move uhaul called to cancel. Uhaul provided me with a 10 foot truck for Saturday, so I had to find another truck to help. Uhaul did not explain how payment works and what I would be paying for, I specifically asked the woman that called me to cancel my truck how much I would be paying, she told me 19,99 $, not until I was picking up the truck did I learn I was paying for mileage. When I returned the truck I then learned I would also being paying for fuel. I have used moving companies in the past and I absolutely will be using moving companies in the future. I will never use uhaul again, the staff on the phone gave me false information, the staff at the location were rude and didn't give me all the information I needed as well, and I will never be back nor will I ever recommend uhaul or say a good thing about uhaul. There was nothing good about this experience. I'm surprised this business is still afloat with how it operates. Train your employees to give your customers the proper information for starters. Never again

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank h.  |  Premières impressions 
Évaluation :
2

The worst customer service ever! I have always used this location when I have needed a uhaul but this last experience made me want to take my business elsewhere.

KATHERINE R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNON R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM A. 
Évaluation :
5

No suggestions for improvement. The folks at U-Haul helped make the whole experience as easy and pleasant as possible.

Ivy W. 
Évaluation :
5

The price of the trucks are reasonable, but the mileage rates are astronomical!! That cost more than it did me to refuel the tank. I understand that there are costs associated with "wear and tear", but I only traveled like 100 kms, not 1000! I can't imagine what that bill looks like if I had to take one off island.

Laura L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELDON L.  |  Premières impressions 
Évaluation :
4

Store is very cluttered could use a bigger space

G G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISA T.  |  Expérience générale 
Évaluation :
1

The manager at this location was rude and not helpful. The experience was unpleasant. I will be exploring other options for my future rental needs.

ERIC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOOIE L. 
Évaluation :
4

Charlottetown office staff are exceptional.

kim n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hubert H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHRAF J. 
Évaluation :
5

Kyle, was fast and efficient. Thanks

MICHAEL W. 
Évaluation :
5

Employees at Charlottetown office are exceptional. Well organized, make extra effort to schedule trucks to accommodate the most people possible. Fortement recommandé!

KIMBERLEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
4

Nice and convenient

SIMON M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jijo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Conner D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVING D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth Richard J.  |  Expérience générale 
Évaluation :
2

Service was great and fast. The staff at this location are wonderful. The van I rented was great. My issue is with the hidden costs and the after-hours self-return process is far too clunky. To the point that it appears deliberately difficult to use to just make you give up and pay the 20 $fee. This process could easily be fully automated. And there's no reason for a 20 $fee for check-in. It would take staff 2 minutes. As for hidden fees: the van is advertised at 19.95, but it's actually closer to 50 $. I booked for three days and paid 144 $. I don't mind paying for good service and products, which U-Haul has. But be upfront about how much it will actually cost.

Douglas D. 
Évaluation :
5

Fantastic service.

Jared B.  |  Expérience générale 
Évaluation :
4

Thankfully the store was open when I picked up my truck as the mobile pickup didn't work and the representative had to do it manually but was very knowledgeable and made things go smoothly anyways. He was a very nice young man to deal with!

AMY P. 
Évaluation :
5

Nothing really, quite clean vehicles with a great service!

mahmod S. 
Évaluation :
5

Amazing! Uhaul has the best employees hands down that I've recently experienced.

Tim B. 
Évaluation :
5

The open sign light was off on pick up and drop off date which made me think maybe you were closed. Just a thought to remember to turn it on or take it down if you don't use it :)

DEAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rennie v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
3

Make sure your credit/debit terminal is working properly so you do not have to do a manual input

PAUL T. 
Évaluation :
5

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

vanessa c.  |  Expérience générale 
Évaluation :
3

grease back door fix broken air vent remove 2 wheel dolly & blankets from back of the truck - only put in if if customer requests as they take up valuable space in truck

STEPHEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBLE W. 
Évaluation :
5

Would be better if you could drop off empty trailer to a uhaul at final destination

MM M. 
Évaluation :
5

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Merci.

Shelly M.  |  Online Move In 
Évaluation :
5

15 hours prior to my pickup time I was informed that the 10' truck I had requested was unavailable. Instead, uhaul was going to be providing me with a 26' truck which I had neither the ability to drive, nor would it fit in my loading OR unloading area. If not for the amazing staff in Charlottetown I would have been completely out of luck. They were able to provide me with a 15' truck, which was still bigger than needed, but out of sheer luck that a random customer had left it in the wrong location. I can understand being moved up one size of truck. I can understand not having the truck I request if I request it the day before. But I requested a 10' truck A MONTH before I needed it since I knew how busy this weekend is. Assigning me a 26' truck less than a day before my pickup time is completely unacceptable and shows no respect for me as a customer. I wish I could say this was a first time occurrence, and I doubt it will be the last.

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULINE T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

G G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bennett M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALAN E. 
Évaluation :
5

Everything worked out efficiently without any problems

Scott G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Auston L. 
Évaluation :
3

Take accurate mileage. I took a picture of the mileage at pickup which was 65 070,6 and upon return it was 65 080,7 total of 10,1 miles. The receipt shows 65 070 and 65 080,7 so I was charged 1,43 per mile. 1,43 x 10,1 is 14,44 +.17 tax and 1,43 x 10,7 is 15,3 +.18 tax. My point is if you want to charge for the 10s of a mile on the back end make sure you put it on the front end. I paid for 1/2 a mile extra. I believe in fair is fair.

GLENN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P.  |  Premières impressions 
Évaluation :
4

Only concern was no discs locks available.

Kenneth Richard J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio J.  |  Online Move In 
Évaluation :
5

Our assistant was knowledgeable, helpful and competent.

Dawn K.  |  Premières impressions 
Évaluation :
5

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Roger R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

randall m.  |  Premières impressions 
Évaluation :
5

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Carol K.  |  Premières impressions 
Évaluation :
2

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can't answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken P.  |  Premières impressions 
Évaluation :
5

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Merci!

Jeanette M.  |  Online Move In 
Évaluation :
5

Usual great service. Thank you!

philippe b.  |  Premières impressions 
Évaluation :
5

Very helpful staff, nice clean user friendly facility.

Falina D.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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