Clean, efficient, and helpful to wrap up the move.
Andrew KCustomer Reviews for U-Haul Moving & Storage of Chico
Testimonials From Recent Customers
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Way too much money to rent a trailer to go one way for a day I’ll try to find a different means next time I have to do this.
JERRY UReserved truck unavailable. Didnt honor reservation guarantee onsite
ANDREW CI have no complaints. I had the big 26 foot moving truck and needed every bit of that to move an entire household in one trip. We returned the truck the same day and we checked out quickly and efficiently. I would definitely do business with U-Haul again.
Mark BNot at all just extend thank you so much to the representative for his assistance and attitude
Ronald DOut Standing service and price.
Mike PAll of the services provided were excellent. Staff were very professional and kept me posted regarding all of the steps from selecting U Haul/U-Box services, drop off of the containers, shipping notifications, dropping off the containers and pick-up. ALL were EXCELLENT! I would highly recommend U-BOX services and would use your services again if the need arises. In addition, it was great to see women staff that worked so diligently and efficiently. If you would like more information, please contact me at 352-445-3790. Thanks for making a stressful move enjoyable.
Barb TEverything went smoothly and easily.
Gregory WFriendly staff. Reserved truck was ready.
Connie BI would hire Arlin Fabius 3 000 times over. He was kind, courteous and flexible. Not only did he get the job done, he went above and beyond to help me after a very exhausting move and stayed until the job was complete when he didn't have too! Very grateful!
Karissa CAPPOINTMENT TIME: 08:00. STANDING FOR ONE HOUR. I ASKED THE CLERK WHY MY CAR IS STILL IN FRONT HE SAID IT'S BUSY. I HAD AN APPOINTMENT FOR 08:00. IT IS NOW 09:00. NEVER LOOKED UP FROM HIS PHONE AND COMPUTER AND SAID WE'LL GET TO IT WHEN WE CAN. 09:03 CAR WAS MOVED TO SHOP. I WENT TO GARAGE DOOR TO SEE IF WORK WAS STARTED. AFTER SOME TIME, I WAS TOLD LEAVE THE AREA. I SAT ON A BENCH OUTSIDE, WIND,RAIN, 51 DEGREES. 10:30 CAR WAS READY. NOT HAPPY! FOUR WORKERS WITH BAD ATTITUDES. APPOINTMENT TIME MEANS MY TIME!! MY NEXT TRUCK WILL GO TO SOME OTHER PLACE.
Dan KAri was on top of it. Had my stuff right away, hassle free
bill MHe told me what to do but did not help as he was cleaning another truck. I found the app did not work had to go to the website which was difficult to use.
ERIC LI was supposed to get a $120 reduction in price, to return it in Chico instead of my hometown, Red Bluff, but the credit card has posted at the higher rate. I trust that correction will be coming as a credit to the card. Merci.
James HI would have appreciated talking to a live person when I called to ask questions. I just got an answering machine with my multiple attempts.
lindsay SIf there’s a way to check the e alert when making reservations rather than when a person shows up to pick up
Bobby GPhone system impossible. Only 1person at the counter, no matter how many people are milling around.
LINDA MProfessional and polite
Clifford MI've been positively impressed at every step of the with my last trailer rental. From my reservation and pick up in Chico, CA to my 759 mi. transit with the fully loaded trailer to by new residence in Goleta, CA. I'd recommend using U Haul to anyone needing ur equipment ant support service. Herb Clark
Herb CThey finished the instillation earlier than expected.
Virginia WI think everyone was very nice it a decent price. All around was very pleased with the U-Haul business.
Cassandra NIt was great, thank you
Julio SFast and reliable
Marsil SCheck the tires on the trailers got a flat after 50 miles blew both tire out on the passenger side terrible experience.
Adam mBe more honest about the price of in town rentals…19,95 is less than half what I paid for each day and I drove very minimal miles
Farrah FU-haul makes it so easy when checking in the 5x9 trailer. Thanks
Mike GThis was a great experience for me. Using your App to reserve a trailer was super easy. Picking up and dropping off the trailer was also super easy. Thank you very much for all that you do.
Scott MCustomer service was excellent. Great employees!
James AKnowledgeable, friendly and very helpful
Clifford MThank you from Two Men and a Truck! :)
janae jEasy peasy return!
Susan SThe staff were great and friendly. Definitely helpful and understanding. Next time I need to rent a u-haul , I know where I'm going.
Michael SJason Santos was awesome and took such good care of us. We had a lot of questions and made it super confusing but he helped us through every step.
Shayna DThe U-Haul facility on Country Drive n Chico is well stocked, organized and has a very professional staff.
Jon CBoth associates were very friendly and helpful, and the experience was very positive and easy.
Madison CVery satisfied with both the vehicle and service provided by staff; this location is always my first choice and i appreciate the staff support in taking the time to answer questions re: possible problems in moving items.
Joseph DVisor busted on driver side , driver side under dash side panel broken . Handle broken for window on driver side .
Bob BExcellent service à la clientèle
Austin SThank you for your friendliness and help! It was a pleasure to do business with you.
Frank mFriendly and efficient staff made this rental the easiest part of our move! Thanks so much!
Paula DBest and easy drop off!
Eric LThe engine light and the tire pressure light went on early in traveling to location. U-Haul's response was @oh this happens often, if the lights start blinking or things get worse contact us back. Made the drive more stressful the. Should have been.
daulton gWonderful experience. People were friendly and very helpful. Best U-Haul location ever. Keep up the good work
Justin Orude and unhelpful staff, truck was helpful!
Manuel VThe computer was slow and didnt have mey records at first. So the return take a while longer. It was not smooth.
ERIC LI like quick 'check out" service and was accommodating this time. Check in was very quick.
James HThe attitude of the man working there was rude, disrespectful and out of line. The women that work there were great. But returning the truck was a nightmare because of the customer service with this guy.
Kimberly CFriendly, helpful staff. Clean truck.
Randy LVery quick work and great job
john mMerci
Catherine PVery knowledgeable and friendly staff - easy to get in and out. My only complaint would be that I got a bag of six of blankets that only had five blankets.
Rod JThe truck wasn't cleaned from its last use. Found orange peels on the ground.
Lucio SIn my opinion you guys rock I have never had any issues or situations that were not able to be handled
Kristin JEquipment received was in poor and damaged condition. Employee did not connect safety chains prior to me leaving. U-Haul plan install strap was cut short. I did not realize this until I had driven 200 miles away, making the entire rental useless. Manager was extremely rude and refused to go over this with the employee that behaved so poorly or refund the cost of the trailer when I question the manager on a picture Miraculously, there was no picture in my profile. Not only did I waste my time and money renting from U-Haul. I wasted several hundred dollars in fuel and put my families life in jeopardy and those of which behind me.
Joshua MNot helpful in explaining extra charges
Elizabeth PI moved my car to auto repair fo $100 using a tow dolly. A local tow service wanted $295. Good move. You might remember this
Robert MToo pricey
Chris F | Expérience généraleI was very pleased, and the price was not bad
Denise L | Expérience généraleIt might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.
BRETT C | Premières impressionsNikki was so excellent. She helped us quickly . Merci
jon c | Premières impressionsNikki was FABULOUS!! Helpful, patient, friendly!!
Brenda H | Premières impressionsI have always found this facility to be welcoming and helpful.
MAURICE B | Premières impressionsGreat, safe place to store your belongs. Nikki was super helpful and friendly.
Hank W | Expérience généraleThere was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck
Vicky G | Premières impressionsI moved to bigger unit at another location. Thank you for the great service.
Christina M | Expérience généraleEveryone I encountered at UHaul was wonderful.
Annette S | Expérience généraleThe unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.
Amy K | Expérience généraleI booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised. Staff was unhelpful and I had to scramble to find another storage facility to hold my items.
Amy K | Premières impressionsThis facility was very helpful prompt and always there to help! Kathy Cardinal
Kathryn C | Expérience généraleVery friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.
jody O | Expérience généraleThanks for great service.
Christina M | Premières impressionsThe relatively rapid, recent price hikes were not my favorite thing.
Jenny R | Expérience généraleI needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.
Charlene S | Premières impressionsalways really nice staff, clean facility
Richard H | Premières impressionsThis UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.
Catherine A | Premières impressionsGreat helpful Staff in Chica CA
Mike R | Expérience généraleOur Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. MERCI
Mike R | Premières impressionsThe staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!
Dannielle W | Expérience généraleVery easy online transaction. People in office were helpful as well when we moved in.
Sandy W | Online Move InEveryone was very helpful. We're so glad we found this facility!
Carly B | Premières impressionsEveryone is friendly and helpful and I barely visited my unit, knowing that it was secure. It's nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn't even get out of the truck! Chico uhaul is top notch.
Miguette S | Expérience généraleThe communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.
DAVID A | Online Move InThey helped me switch to a different unit and it was quick an easy!
Ellen M | Online Move InI was told a lock would be provided ended up having to buy my own. Not the end of the world though.
Samantha G | Online Move InThe staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.
Mark C | Premières impressionsThe Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul's customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.
George D | Expérience généraleThe customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.
Olivia F | Expérience généraleThe first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com
KATHY T | Premières impressionsShortage of storage units no 10x10 available for years
Steve D | Premières impressionswonderful people. Very attentive.
bill s | Premières impressionsI had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne F | Premières impressionsStaff at this site are excellent. We completely forgot to complete our check out and they did it for us. They've always been helpful and have excellent customer service.
Jennifer R | Expérience généraleUsed this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren't open on weekends or opened late or closed early.
Niraj S | Expérience généraleThe only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette S | Premières impressionsGreat service, clear communication, and friendly.
SCOTT H | Expérience généraleClean facility, fast service and knowledgeable about the equipment rentals
SCOTT H | Premières impressionsBronson was helpful and professional.
Tashanne H | Premières impressionsEach personnel I talked and handled any problem were great!
Carolyn C | Expérience généraleVery friendly and loved their willingness to accommodate!
Anita T | Premières impressionsGood job!
Cameron V | Premières impressionsStaff was always accommodating to our needs and requests. Excellent service!
Janice S | Expérience généraleAll staff was very friendly and helpful. Great experience!
Scheleen K | Premières impressionsStorage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn't have one either. This is the second time this happened.
Margie R | Expérience généraleExcellent service à la clientèle. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH S | Premières impressionsEverything was very good, A few staff members weren't as accommodating as others. Merci.
elaine j | Expérience généraleSo far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi M | Premières impressionsMohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B | Expérience généraleGuy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett B | Premières impressionsVery easy and helped us find the most appropriate storage size.
Cindy G | Premières impressionsSuper facility and staff.
kim k | Expérience généraleMerci
karen r | Expérience généraleI rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie k | Expérience généraleWe have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer m | Expérience générale.
James B | Expérience généraleWe got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer m | Premières impressionsWhen I signed and payed for this unit it was not pro rated for the month of January.
Tawnya L | Premières impressionsHelpful, courteous, and knowledgable.
laurie k | Premières impressionsU hauls u -boxea are the way to go. Super convenient
BRAD M | Expérience généraleBronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John W | Expérience généraleNo comment.
russell j | Expérience généraleGreat service.
Gerardo A | Expérience généraleWell done
BRIAN M | Expérience généraleYour staff was friendly and helpful, and the storage units well-maintained.
katrina r | Expérience généraleCould use more light indoors
Raven B | Expérience généraleStaff was excellent
VICTOR C | Expérience généraleVery nice facility. Bronson Vitt very helpfu! And available.
judy h | Expérience généraleno comment
Randall A | Expérience générale