Customer Reviews for U-Haul Moving & Storage of Chico

6 906 évaluations

600 Country Dr   Chico, CA 95928

(530) 893-8601

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(530) 893-8601

600 Country Dr
Chico, CA 95928

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Friendly staff. The place is clean.

PETRA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura P. 
Évaluation :
5

A little background music.

Thomas N. 
Évaluation :
4

I have no complaints. Staff were friendly and efficient. My rental pick-up and drop-off went smoothly.

Vincent H. 
Évaluation :
3

Make sure there are more people on deck and actually working to help people. The time I went there was only one CSR helping four of us. Then thirty minutes later two more came in and did nothing to help.

Danny M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRADY S. 
Évaluation :
5

Easy online reservation, nice gal at check in and easy check out.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan N. 
Évaluation :
5

Staff was friendly and helpful, process was very streamlined.

Aaron R. 
Évaluation :
5

They were awesome they were able to extend my rental not once not twice but three times so yes I would recommend them they were awesome

Cinda L. 
Évaluation :
5

For sure, the staff were very courteous. Thank you

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond M. 
Évaluation :
5

The time our load spent in the shipping warehouse was excessive. By the time our load arrived we were left with 5 days to unload or face additional storage charges. The load sat 14 days in the shipping warehouse.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David I. 
Évaluation :
5

Awesome staff

Ronald D. 
Évaluation :
5

awesome staff

Ronald D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
5

Personnel was great, good price too.

KATELYN W. 
Évaluation :
5

The staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!

Dannielle W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin B. 
Évaluation :
5

One of the tires blew during our move. We were very impressed with their roadside assistance. The dispatcher responded quickly and was with us every step of the way. They checked on us to make sure we got back on the road safely.

Lorena N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cinda L. 
Évaluation :
5

Appreciate the last minute accommodates and last minute request to keep the truck overnight. Made moving my daughter much easier!

Rebecca R. 
Évaluation :
5

We didn't even have to go in, they came out and got our equipment checked in within minutes and we were on our way. Excellent service!

LUKE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

russell R. 
Évaluation :
5

Excellent location!

Christopher R. 
Évaluation :
5

The customer service was awesome and very helpful.

Christopher S. 
Évaluation :
5

Keep up the good work.

KAREN P. 
Évaluation :
5

Very Good customer service and a fast, efficient pick up and drop off. Great management !!

Jordan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA Q. 
Évaluation :
5

You guys were great. No complaints

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
5

Been going here for over 30 years and have always been satisfied with service and availability. Je les recommanderais à n'importe qui.

Gregory P. 
Évaluation :
4

Staff was very helpful

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
4

Very good service, I would recommend this place.

Paul C. 
Évaluation :
5

Trailer lights were not working except for turn signals and emergency flashers. I spent 20 to 30 minutes in Corning last evening trying to get lights to work. My son had to follow me all the way to Chico and we were forced to take backroads to avoid traffic with the position lights inoperative.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Z. 
Évaluation :
5

Very easy online transaction. People in office were helpful as well when we moved in.

Sandy W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen P. 
Évaluation :
5

Equipment had high mileage and was very loose on steering. But do-able so no complaints.

Kevin F. 
Évaluation :
5

Your customer service line needs a lot of work! They are very little help when you want to reserve items saying “we take reservations but cannot guarantee it will be there” then why take a reservation? My car hauler was switched to a tow dolly or I had to drive an hour to get one”NO GUARANTEE” that it would be there! WTF?

Andre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
2

No one checked the truck with me when I picked the truck up and then I was accused of boing damage that was already there when I got the truck and even then they didn't make the damage so the same thing with probably happen to the next person. I have been a professional driver for over 30 years.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

The U-HAUL crew at Chico Ca were great and a pleasure to work with. Thank You !

Douglas G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cinda L. 
Évaluation :
5

Everyone was super kind and helpful

Julia R. 
Évaluation :
5

Everyone was very helpful. We're so glad we found this facility!

Carly B.  |  Premières impressions 
Évaluation :
5

Easy pick up and easy return

RICHARD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Super helpful and friendly staff!

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLIE V. 
Évaluation :
4

The only issue I had was being charged over 300 $for a truck advertised for 19,95 $/day. I had the truck for 3 hours extra and returned it cleaned and full of gas so I don't understand. Any way you look at it, that was highway robbery.

April R. 
Évaluation :
4

The online check in was nuanced. I started the process prior to arriving, but still had difficulty with the verification. The truck itself had a broken 12volt so I was unable to charge my phone during the long drive.

Sean C. 
Évaluation :
5

Nothing, they were busy but well staffed and the staff were efficient. Check out and check in were well done.

LINDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lijo M. 
Évaluation :
4

trailer rentals have been excellent, the condition of truck rental was less impressive

Duane L. 
Évaluation :
5

Very efficient and professional Thank you 😊

Alexander C. 
Évaluation :
5

Just keep smiling

nick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannielle W.  |  Premières impressions 
Évaluation :
5

Always good service from this location.

Brian O. 
Évaluation :
3

The trailer was very beat-up and had a light not working, the floor of the trailer was flexing and buckling which made moving furniture difficult. Overall, this trailer was not a good fit and the experience was poor.

Wyatt H. 
Évaluation :
5

Excellent service!

MICHAEL M. 
Évaluation :
5

Excellent service

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gardnar H. 
Évaluation :
5

Everyone is friendly and helpful and I barely visited my unit, knowing that it was secure. It's nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn't even get out of the truck! Chico uhaul is top notch.

Miguette S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandrea K.  |  Premières impressions 
Évaluation :
5

the young lady that helped check me in was friendly and professional. It went really smoothly.

Tamera R. 
Évaluation :
5

Excellent service and experience, thanks!

Guy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sheril R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber S. 
Évaluation :
5

Everything was perfect for me.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaeloni M. 
Évaluation :
5

Left tire pressure of the trailer was 22psi. Would help if the tire pressure was checked ahead of time

Spencer B. 
Évaluation :
1

My truck loading space smelled like diesel fuel - the cab was fine-When I opened the sliding door the smell was very heavy- I picked up an expensive mattress in SF. Now it smells like diesel fuel - That is f'd up- this should have been checked by the u-haul employee. Very unhappy !!!!

Douglas H. 
Évaluation :
5

Great service ❤️

Ahmber K. 
Évaluation :
5

I lived in Oroville and had to pick up my truck in Chico then after loading, had to go back to Chico to pick up my car and dolly. I understand the Chico office is the main hub and all my equipment was in one location, that was great. Maybe, not include this mileage in the total miles driven. Or rent one way equipment in Oroville.

Leigh E. 
Évaluation :
5

i've always had a great experience qith uhal on country dr chico ca.

Forest P. 
Évaluation :
5

Chico crew provided great customer service. Good bye CHICO FAM.. Thank you for the memories..!

phong X. 
Évaluation :
5

Delivery after initial pick up was very delayed. Was told 12-5p and I left at 7p. Was delivered sometime after that. Called office to find out if I was still on schedule for delivery. Pick up after emptying was on schedule. So biggest issue was with delivery of filled containers.

Kevin F. 
Évaluation :
5

Excellent professional customer service from counter agent

Arnold R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol H. 
Évaluation :
5

Ray did a great job

don S. 
Évaluation :
4

The communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.

DAVID A.  |  Online Move In 
Évaluation :
5

Price gouging people fleeing from communist rule in the failed state of California is unfair, but worth every dollar$

James F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carmen H. 
Évaluation :
3

Making sure that the truck is been clean and sanitize is a great start there was used shampoo and body soap in the truck the windshield was so dirty could hardly see through it and there was a ton of mud on the outside of the truck. Also the AC was blowing warm and since I was driving it from California to Arizona where it is hot one would think a sea came in the truck working properly but not this truck. The truck did perform well driving and pulling my vehicle just bad AC.

Kevin F. 
Évaluation :
5

They helped me switch to a different unit and it was quick an easy!

Ellen M.  |  Online Move In 
Évaluation :
2

Gave me a truck with less than a quarter tank of gas, I had to spend 20 $right off the bad just to get gas.. and their mileage was off by 7 miles from what the odometer said when I took possession of the truck.

Trevor W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Great customer service and reliable vehicle for our moving needs. Merci.

REBECCA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAL C. 
Évaluation :
5

I was told a lock would be provided ended up having to buy my own. Not the end of the world though.

Samantha G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMED I.  |  Premières impressions 
Évaluation :
4

The staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.

Mark C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guadalupe S.  |  Expérience générale 
Évaluation :
3

The first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com

KATHY T.  |  Premières impressions 
Évaluation :
5

wonderful people. Very attentive.

bill s.  |  Premières impressions 
Évaluation :
5

I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!

Lavonne F.  |  Premières impressions 
Évaluation :
5

The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!

Miguette S.  |  Premières impressions 
Évaluation :
5

Bronson was helpful and professional.

Tashanne H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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