Just a little too costly.
Margie B | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Chico
Testimonials From Recent Customers
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On this particular day & visit there was only one employee handling the front desk while I was there. There were three customers in line ahead of me and at least one behind me. I waited over 10 minutes to be addressed. I was there around 11am on a Wednesday. I felt that a secondary front desk staff would have improved the service time. No explanation was given for the wait time. The staff member, however, was very courteous when he engaged with me.
PAUL MNeeded more staff, as the line for equipment return and equipment check out was very long for two people.
RICHARD AI had a great experience, professional customer service. Merci
ADAM SCustomer service was great, in and out service.
KIMBERLY TCustomer service was mediocre. The staff didn't seem warm, friendly. However, their approach was efficient, focused on identifying my needs and working to meet those needs (i.e. close out for my storage space).
Brima J | Expérience généraleInstall new wiper blade. Fix loose flap interfering with gas pedal.
CAROL DEverything was good except for a giant hole right outside my storage unit which resulted in a huge puddle for the past couple of rainy months. Made getting things out very inconvenient.
Kippar C | Expérience généraleVery smooth. Counter people were very accomodating to my needs. Would definately recommend! Merci.
MARTINE SAlways good service and advice from this location - definitely my first choice for all my trailer and RV needs. Thank you again!
DAVID MWent above and beyond for situation!
Marcus D | Expérience généraleCustomer service was good. The sales associate helped me out and is polite. However, when receiving the van, gas tank was pretty much empty. The associate mentioned that it was siphoned so I had to fill it up beforehand and got credit fuel after returning the rental. I didn't wanna pay for gas to be honest as it is expected that the vehicle should have some gas in it. Thank you for the service.
FAISAL SIt was easy and fast to pick up the trailer
James RVehicle was promised at 7:30 am, confirmed by email. When I arrived at the location, the app said no vehicle was available and to call. The wait on the phone was over 30 min and they told me I had to wait until the location opened at 9am. Finally received vehicle at 9:30 making me late for the people scheduled to help me. Not a good experience. Actual folks at the location were nice.
STEVEN VRetrain the Oceanside location on proper use of the car trailer.
SUSAN LAUCUNE
ANGEL FThe ten ft truck did not have a lot of legroom. I was surprised that after filling 3,5 gallons for a 57 mi trip, I was told I was a gallon short. I thought the trucks did better than 12 MPG.
PETER MI had problems with the app. I was not able to do my sign in or out with the app successfully. But the employees were able to help with the qhole process.
REBECCA CMy experience was wonderful. It was very efficient, cost-effective the service both picking up the U-Haul and when I drop the U-Haul off was great above and beyond my expectations.
MITCHELL HThis uhaul store has exceptional service, and has a facility that offers all products needed for a move. Every time (and there were several) I altered my plans, all employees were curtious and efficient. My only problem is that we were rerouted from our destination of Yerington, NV to Silver Springs, NV a round trip of 70 miles in a vehicle that gets 5 miles to the gallon is about $50 extra. I was offered an extra day, but didn't require an extra day. I'm hoping to be credited.
NANCY CVery nice people. The nightime guy that i called helped me through the after hours return. Very nice and very helpful.
MARTINE SExcellent staff. Very fast , and offered advice.
DONALD CThe trailer did need a sweep!
ROBIN YMerci
WALTER HDon't know if anything that could've been done to approve it. Customer service was excellent. It was easy no problems.
KELLY AFriendly helpful people will use again
AYANA J | Premières impressionsIt took over an hour to rent the vehicle. The workers were unable to elaborate of what the issue was and just had me waiting for a long time.
JOSE DReturn the equipment about four hours after I rented it in August and today I get a bill for a late payment. Ridiculous.
MICHAEL SEasy to reserve online. Easy to pick up and return. Nice to have access to a truck that is reasonable priced!
LISA CEvery time I rent a uhaul it always turns out bad never again will I ever rent from uhaul.
JULIE WHelpful and informative staff
MARYGAIL BVery good crew
CLIFFORD MGreat service, both checking in and out. Had to extend my contract for a few hours with no problems.
ALFONSO GI liked everything and the location of drop off is seen from the 99 freeway, that's a plus. The turn-in process was quick.
ANTONIO LNothing.all good!
PHILLIP RThe customer service I received was great, nothing I could see or experience was lacking.
Rod SRaist and disrespectful and lied on prices
MINDY HI first had a reservation on the 20th upon arrival I was told the truck I reserved was pinging in pebble beach ca. I was unable to rent anything that day. 9/21 - pickup was smooth no issues. The trucks oil said needed to be changed. After drop off I let the team know that the truck needed PM service. His response was that it's said it's needed an oil change for weeks now.
SIMON DMy service was transferred from one location to this one. I had a bad experience with the first service site, but I was delighted by the ease of service at this one.
Rhyannon AI turned in my rental 20 hrs early (finished the job early) and was hoping for a little discount but otherwise the process was great!
James MEvery part of thhe transaction was very good, very helpful. Merci.
GLORIA BIt took 15 minutes for someone to come out from the office to help me; that was after calling out down the hall multiple times. The truck should not have been rented out due mechanical issues. Having to wait 20 minutes when I back to pick up the trailer without even being acknowledged by the person behind the counter; when there was at least two people earlier. Robert in Hollister was helpful and very nice.
ROBERT HBesides paying more money it was okay
Cesar SAgain, very helpful, assisted me in getting through the contract change.
RODERICK SIt was nice working with you.
RICHARD ADidn't have any problems at all, actually they were very helpful and assisted us with minor problems that arose before we got our truck and car trailer. Especially helpful was Loran N. who solved the minor problems that had arisen.
RENE MI'm very impressed with quoted with right delivery time and delivered with care. The cost was very affordable and I'm so pleased with your service I will recommend U-Box for all people who plan on making a move very safe affordable and timely my items came in tack. Thank you U-Haul fir now offering this U-Box service
JULIAN WProfessional, respectful, always happy. Thank you.👍👍
JAMES WJason is running an outstanding facility. Always reliable, knowledgeable, welcoming, and efficient. I use this place all the time and value it greatly! The BEST hands down!
NEIL SI am highly disappointed that I tried 6 times to get ahold of uhaul to change my drop off location, could not talk to a live person, left message as to what I wanted to do asked for a call back, never got one. So u haul charged me 11 dollars because I did not drop it off at the location they assigned me to. I was told at the time of pick up all I had to do is call and change location. This is not good business, I sure hope I get my deposit back.....
JANESE POur move went smoothly. U-haul provided excellent and clear communication. The App is easy to use and we had our own complications arise. Everyone who helped us was knowledgeable and directed us to exactly what we needed.
Sarah OI had some mechanical issues and did not like the way the on road service handled it. Basically they said i was wrong and after the mechanic left warning lights came on. They said I was completely wrong that nothing was wrong because the lights were not on when the mechanic was there.
WAYNE HMy reply went above and beyond
heidi p | Premières impressionsNo problems, staff was very helpful.
Adria B | Expérience généraleJust a little too expensive for my budget is why I moved out.
deborah m | Expérience généraleToo pricey
Chris F | Expérience généraleI was very pleased, and the price was not bad
Denise L | Expérience généraleIt might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.
BRETT C | Premières impressionsNikki was so excellent. She helped us quickly . Merci
jon c | Premières impressionsNikki was FABULOUS!! Helpful, patient, friendly!!
Brenda H | Premières impressionsI have always found this facility to be welcoming and helpful.
MAURICE B | Premières impressionsGreat, safe place to store your belongs. Nikki was super helpful and friendly.
Hank W | Expérience généraleThere was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck
Vicky G | Premières impressionsI moved to bigger unit at another location. Thank you for the great service.
Christina M | Expérience généraleEveryone I encountered at UHaul was wonderful.
Annette S | Expérience généraleThe unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.
Amy K | Expérience généraleI booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised. Staff was unhelpful and I had to scramble to find another storage facility to hold my items.
Amy K | Premières impressionsThis facility was very helpful prompt and always there to help! Kathy Cardinal
Kathryn C | Expérience généraleVery friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.
jody O | Expérience généraleThanks for great service.
Christina M | Premières impressionsThe relatively rapid, recent price hikes were not my favorite thing.
Jenny R | Expérience généraleI needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.
Charlene S | Premières impressionsalways really nice staff, clean facility
Richard H | Premières impressionsThis UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.
Catherine A | Premières impressionsGreat helpful Staff in Chica CA
Mike R | Expérience généraleOur Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. MERCI
Mike R | Premières impressionsThe staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!
Dannielle W | Expérience généraleVery easy online transaction. People in office were helpful as well when we moved in.
Sandy W | Déménagement en ligneEveryone was very helpful. We're so glad we found this facility!
Carly B | Premières impressionsEveryone is friendly and helpful and I barely visited my unit, knowing that it was secure. It's nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn't even get out of the truck! Chico uhaul is top notch.
Miguette S | Expérience généraleThe communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.
David A | Déménagement en ligneThey helped me switch to a different unit and it was quick an easy!
Ellen M | Déménagement en ligneI was told a lock would be provided ended up having to buy my own. Not the end of the world though.
Samantha G | Déménagement en ligneThe staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.
Mark C | Premières impressionsThe Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul's customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.
George D | Expérience généraleThe customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.
Olivia F | Expérience généraleThe first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com
KATHY T | Premières impressionsShortage of storage units no 10x10 available for years
Steve D | Premières impressionswonderful people. Very attentive.
bill s | Premières impressionsI had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne F | Premières impressionsStaff at this site are excellent. We completely forgot to complete our check out and they did it for us. They've always been helpful and have excellent customer service.
Jennifer R | Expérience généraleUsed this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren't open on weekends or opened late or closed early.
Niraj S | Expérience généraleThe only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette S | Premières impressionsGreat service, clear communication, and friendly.
SCOTT H | Expérience généraleClean facility, fast service and knowledgeable about the equipment rentals
SCOTT H | Premières impressionsBronson was helpful and professional.
Tashanne H | Premières impressionsEach personnel I talked and handled any problem were great!
Carolyn C | Expérience généraleVery friendly and loved their willingness to accommodate!
Anita T | Premières impressionsGood job!
Cameron V | Premières impressionsStaff was always accommodating to our needs and requests. Excellent service!
Janice S | Expérience généraleAll staff was very friendly and helpful. Great experience!
Scheleen K | Premières impressionsStorage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn't have one either. This is the second time this happened.
Margie R | Expérience généraleExcellent service à la clientèle. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH S | Premières impressionsEverything was very good, A few staff members weren't as accommodating as others. Merci.
elaine j | Expérience généraleSo far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi M | Premières impressionsMohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B | Expérience généraleGuy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett B | Premières impressionsVery easy and helped us find the most appropriate storage size.
Cindy G | Premières impressionsSuper facility and staff.
kim k | Expérience généraleMerci
karen r | Expérience généraleI rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie k | Expérience généraleWe have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer m | Expérience générale.
James B | Expérience généraleWe got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer m | Premières impressionsWhen I signed and payed for this unit it was not pro rated for the month of January.
Tawnya L | Premières impressionsHelpful, courteous, and knowledgable.
laurie k | Premières impressionsU hauls u -boxea are the way to go. Super convenient
BRAD M | Expérience généraleBronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John W | Expérience généraleNo comment.
russell j | Expérience généraleGreat service.
Bizhan N | Expérience généraleWell done
BRIAN M | Expérience généraleYour staff was friendly and helpful, and the storage units well-maintained.
katrina r | Expérience généraleCould use more light indoors
Raven B | Expérience généraleStaff was excellent
VICTOR C | Expérience généraleVery nice facility. Bronson Vitt very helpfu! And available.
Holly H | Expérience généraleno comment
Randall A | Expérience générale