Évaluations des clients U-Haul Moving & Storage of Chippewa

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Chippewa

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Allan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

samantha S. le

Évaluation :

Maverick was a great, friendly help!! Highly recommend this location and service!

Greg P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mathew M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Francis C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel B. le

Évaluation :

My beef isn't with this location or the staff. My frustration is with U-Haul customer service. If I was rating U-Haul reservations, my rating would be a ZERO! When a reservation is made for a specific location, have the flippin' vehicle available at that location.

Keith A. le

Évaluation :

I suggest the leadership team read the comments associated with my several calls to your inept customer service team. The local rep, Mike, was excellent when I picked up the truck and, after numerous calls to customer service and having No One take ownership of my issue, Mike reassured me by phone the next morning that I would not be charged the $20 fee.

Kenneth R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B. le

Évaluation :

Maybe more staff, but I know its a new location and will be improved as time goes on ! Maverick did a great job there !

Gregory D. le

Évaluation :

good service

Lee S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Melvin F. le

Évaluation :

my truck wasn't ready at 10pm and had to go back at 9am to rent it.

Vince M. le

Évaluation :

No internet service, could not print receipt due to computer issues along with lack of internet service. Never received receipt when told it would be emailed. Customer agents never used the u-haul app, could not provide assistance.

Joseph M. le

Évaluation :

So I disputed the start milage and at return (using mobile) I requested contact to discuss. Never received a call and had to call Customer Service after receiving an incorrect final invoice. Also, there is some confusion on the ”Reservation Guarantee” and what it actually covers. I made a reservation online at my local third party UHaul location (about 3 miles from my house) for a pickup truck and everything went through. About 2 hours later, I received a call from UHaul saying that location didn't carry pickups and the only location was a Corp store 30 miles (one way) from my house. When I mentioned the guarantee, Customer Service became agitated and said it didn't cover it. A few days later when I spoke with Customer Service the story changed and I was told the guarantee is actually a ”booking” guarantee and not reservation. I was told it only applied after a truck was booked at a location and if I were to go there and the truck wasn't ready at the place and time I wanted then I would get the guarantee. Per the policy on U-Haul site, that is not true. I made a reservation for the truck I needed, time I needed, and at the location I wanted. Online allowed me to submit with my payment info so that's a reservation. To me that's bait and switch. Not very customer friendly.

Conseulo S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nancy M. le

Évaluation :

You need to have straps and cover there. Didn’t seem very friendly. Like this is a job.

Joseph S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lori T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Raymond Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph G. le

Évaluation :

Michael made an agreement with me. He was not there when I went to get my rental. Maverick and Miss Trish honored that agreement. To me this shows great teamwork and customer service. Time and time again the staff goes above and beyond. Undercover boss needs to visit this location to make all other locations as good as this one.

Julie D. le

Évaluation :

I was able to get in and out within 10 minutes. I rented a storage unit and Michael was quick and friendly in helping me with my transaction.

Joseph G. le

Évaluation :

How many times do I have to say that everything and everyone was perfect. I’ll be renting a uhaul next Tuesday, and I know everything will be perfect again.

CANDICE W. le

Évaluation :

Le client n'a pas laissé de commentaire.

RON V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Pansy H. le

Évaluation :

Very helpful and directing you.

Joseph G. le

Évaluation :

You can not improve what is running perfect.

Leon M. le

Évaluation :

The employees tried there best. No manager was on duty. Finally got our storage unit after 1 hour wait. New facility, I understand. But just poor management and planning.

Gerald G. le

Évaluation :

None at this time

W J B. le

Évaluation :

When a reservation is made, parties should be advised that they may NOT be able to pickup the equipment reserved at requested location!!

Donna C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian H. le

Évaluation :

The team in Chippewa are outstanding. Very friendly and helpful

William B. le

Évaluation :

Le client n'a pas laissé de commentaire.

hopeann d. le

Évaluation :

I rented a 15ft truck & a new climate control 5x10 storage unit. Very satisfied the service & help I received. Everything was explained in detail. Truck & storage unit clean and worked well.

Thomas R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lisa A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Elizabeth L. le

Évaluation :

At the time of this review the facility was still under construction and did not have the access hours available as per the website, but the customer service was excellent.

Gordon M. le

Évaluation :

Was disappointed that I could not pick up the equipment at my first choice of locations (Beaver Valley mall). The website initially indicated that equipment was available at this location. Had to drive 10 miles further to pick up the truck. The agent at the Beaver Falls location had difficulties checking me in. The process took longer than expected as she seemed to have several problems with the computer system and had to restart the entire process.

Russell K. le

Évaluation :

Very good experience; since we don't move often I didn't know what to expect...very easy process.

Phil F. le

Évaluation :

Le client n'a pas laissé de commentaire.