I had rented a trailer from Monaca, and I called to extend the trailer. I spoke with Nathan and had suggested that Chippewa had a special for a month free and $44.00 and I could cancel any time. Well, I decided to take the opportunity to the storage unit online and they did charge me $47.00 for the storage unit. I had called the next day to cancel, and Kelly said that she would refund me. However, she did not refund me at that time. I received a text and an email stating that my card was decline and I would be charged with late fee. I texted Kelly back that I had cancel. Then I check my email and saw that I had message, and I called her to let her know I canceled, and she realized that she did not refund me or cancel my storage unit. I believe there is a lot of miscommunications throughout the company. I could not submit the review because I could not answer questions of the storage facility because I cancel before I could use it.
Melinda S | Overall ExperienceSelf Storage Units in Beaver Falls, PA, 15010
U-Haul Moving & Storage of Chippewa
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Qu'est-ce que le service en ligne emménager/louer maintenant?
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The Vault Self Storage
4111 4th Ave, Beaver Falls, PA 15010 View Available Units
(U-Haul Neighborhood Dealer)2.7 miles from this location -
U-Haul Moving & Storage of Center Township at Beaver Valley Mall
100 Beaver Valley Mall Blvd, Monaca, PA 15061 View Available Units8.0 miles from this location -
Sandstone Self Storage
506 Perry Hwy, Harmony, PA 16037 View Available Units
(U-Haul Neighborhood Dealer)14.2 miles from this location -
Sandstone Self Storage EC
1648 Evans City Road, Evans City, PA 16033 View Available Units17.2 miles from this location
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- 4,5 - Cote moyenne des clients
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I was charged for a month of storage and moved my things out a month before and still got charged. I had to call to fix it and then still had to call for a second time because was not showing up on my bank account as fixed. The next day it was on there. Very poor experience.
Keri D | Overall ExperienceWe had an excellent experience working with Kelly and crew. This facility did well in meeting our needs, especially last minute additions of more storage rooms.
JOHN P | Overall ExperienceEady to secure a unit online. Moved in next day. Staff very friendly and efficient. Great experience. Could not get any easier
Susan N | Online Move InI appreciate Kelly and her staff. They are very helpful.
Judith W | First ImpressionsWas our first and likely our last storage experience but we were very impressed with how Uhaul and the local team runs the business.
Katie K | Overall ExperienceMy only concern was that the rates kept going up.
Pat L | Overall ExperienceFrom the day I called to inquire about an available unit in early January until the day I removed my belongings and ended my contract the service by the staff has been TOP NOTCH! The manager Kelly is always very kind and helpful and the staff is always so courteous. You don’t see a lot of that anymore! This is really a great team. Kind, friendly, helpful, and patient. I really appreciated the service I received and recommend this U haul location for ANYTHING related to moving! Kelly than you so much and please give your team a big THANK YOU as well!
Jimmy B | Overall ExperienceThe people are wonderful there! They do all they can to help you with reservations & access. I highly recommend them.
Rebekah G | Online Move Ingreat
STEPHEN M | Online Move InThe only thing I had an issue with was not be reimbursed for my monthly payment. You will pay for unused boxes if returned but will not reimburse if you have not used the entire month renting a storage unit. Kind of contradicting. Not very fair to your customers. This should be changed.
Valerie R | Overall ExperienceI did not move out the 28th. I moved my stuff out on the 25th the day I requested move out. Check the cameras.
DEIANEIRA S | Overall ExperienceMatt and his colleagues were super friendly. The computer system glitched multiple times setting up the account, but otherwise the staff were friendly, responsive, and very detail oriented. They seemed genuinely happy to work, which is a challenge to find. Kelly was also very kind on the phone and was able to talk through the types of units as well as offer a promotion since we’re a nonprofit. Thanks all!
AMBER C | First Impressions