Customer Reviews for U-Haul Moving & Storage of Chippewa

Évaluation :

3

When I picked up my truck before the store was open the tire pressure light was on and the engine light was on. I couldn't adjust the drivers side mirror and both doors were hard to close. When I returned the truck I explained the problem and the answer I received was that they were aware of the 2 sensor lights being bad. So why wouldn't they have left a note explaining

Évaluation :

4

Put trailers closer to main entrance.

Évaluation :

4

I am asking if there is anyway to have some of the last payment refunded. It was renewed on August 7 which is the date it should of been but we took the belongings on August 8. Please contact Andrea at 908-892-0952. Merci

Évaluation :

3

The truck was very dirty inside the cab. We had to go clean it out when we picked it up.

Évaluation :

5

Good experience with no issues.

Évaluation :

5

Very pleased with the service in PA

Évaluation :

5

My only negative is that your computer system required me to enter all of the information only to have to do it all again when I got to the facility. My time is valuable too, so please fix your issue. If I had another convenient option I would have walked out. This is not the fault of this faculty, they were great.

Évaluation :

2

This has nothing to do with the workers but you need to hire more people. The line shouldn't be as long as it was at 9 am…online checkin wasn't working then it was. Wasting my time. 1 person to check people in is insane and dumb on a Sunday

Évaluation :

2

Kelly was very rude. I wanted to take all my stuff out of my unit after that. It was my first experience and it was distasteful. Maybe because I am young but I show older people respect. However she had an attitude as soon as I walk in. I asked for her for her name and for the name of her supervisor. She was still giving me a hard time. Specially when I asked questions because this is my first time. Also, I will be making a complaint. I work customer service you don't treat people like that.

Évaluation :

5

Everything was great with this location. However I originally scheduled to pick up a truck in Slippery Rock and drop it off in Pleasant Hills. Found out the day I went to pick it up that there was no truck available for me and the closest location was the Chippewa location and I would also have to return it there. They claimed they called me but I never received a call, voicemail, text, or email. Very disappointing and made moving day even more stressful. This also added a lot of extra drive time and miles on the truck. Communication could've been much better.

Évaluation :

5

This time of year is crazy with people moving and they worked hard on getting me our rental on time. Great service!!

Évaluation :

5

The customer service representative was fantastic! He had an answer for all our questions. He was very, very kind and courteous. He knew the policies and procedures like the back of his hand.

Évaluation :

4

The only issue that I had is that it does not have 24/7 access. Other than that everything was good 

Évaluation :

2

When I arrived my promised unit was locked up and I had to commender one of the same size.

Évaluation :

5

Excellent Uhaul facility.

Évaluation :

5

the staff was friendly and very helpful. It was fully stocked with everything you'd need for a move. One of the best Uhaul locations I've been to.

Évaluation :

5

Maverick was a fine representative for your company. Courteous and professional. Assisted me graciously when I decided the 20' was too big - so went down to a 15' truck. When I brought the vehicle back he did his check of the equipment and then helped me with my step chair and pillows I needed for more comfortable driving of the vehicle.

Évaluation :

5

No problems. Fast and easy.

Évaluation :

5

Manpower, the day I was there the guy working was by himself and had help a pretty good handful of customers. Not fair to him not fair to the customer.

Évaluation :

5

much better than the monaca pa location, VERY friendly customer service. will come back for all my needs!

Évaluation :

5

Staff was very courteous equipment was like new. Please reach out to me if you guys start selling the 6x12 trailers I will buy one immediately. A+++

Évaluation :

5

1st truck had a coolant leak, took the truck back and they gave me a replacement without an issue. Great customer service from the location. The GM was great.

Évaluation :

5

I reserved a pickup truck online. It was switched to a cargo van because the truck was not available. I was not happy. Website should have said a truck was not available. I used the van but it was inconvenient

Évaluation :

1

The manager Kelly is not to be trusted. She altered my reservation (due to availability, she stated) but then added extras I did not initially choose. I've always had great experiences with Uhaul, even at this location, but Kelly is not staff I will ever deal with again.

Évaluation :

2

Equipment was in good working order. Staff was unfriendly. Didn't feel welcome thewhole time I was there.

Évaluation :

1

Truck on contract did not match truck issued. No drop off location on contract. .Both caused major problem at drop off. Called U Haul for drop off location, told to use one at Burgess Rd. in Cumming Ga. That loc. refused to accept ((not enough room). Go anywhere I was told. Went to Buford Ga. loc. Took almost two hours to get everything corrected to avoid extra charges and fees. Professional employees at Buford rental, many thanks to them

Évaluation :

4

The workers were very helpful, friendly, and informative.

Évaluation :

5

Everyone was nice and willing to help,and they answered all my questions. Would recommend The U-Haul place and storage to someone that was in need thank you very much

Évaluation :

4

easy to schedule online and truck was perfect for the job we needed. The website was somewhat unclear on what hours the location was open for pickup

Évaluation :

5

Very easy and pleasant transition.

Évaluation :

5

Trailer was waiting for us. Hookup was smooth. Returned late night. Receipt sent to me by email next day. Worked as advertised.

Évaluation :

5

Other the the fact that we only traveled 10 miles on this move it cost up almost 26 dollars for gas. Of the tank read correctly this can not be true. 10 miles!!

Évaluation :

5

Check Engine light was on, it made me nervous Also tire pressure message was on as well Another worker said yeah, don't worry, it's all fine

Évaluation :

1

My whole experience with UHaul was TERRIBLE this trip. First, I booked the truck & trailer for pickup at the Monaca, PA location. I was called the day before my move to inform me that I'd have to go 20 miles in the opposite direction of the route I wanted to take to pick up my equipment. Then, these people kept calling me throughout the weekend because their system said hadn't picked up my reservation or something?? I kept missing their calls because I was, well, MOVING. I tried calling back a couple times, but they didn't pick up. I don't understand why they kept calling me instead of the location they'd moved the reservation to though, if they had questions about what was going on in their system?? The one bright spot of the move were the staff working on Friday, June 24th at the Beaver Falls location. They were all lovely - no complaints. The gentleman I encountered late afternoon on the 25th at that location was another story entirely. First, I told him 3 times that I had already checked in and paid for the auto transport - he didn't believe me, and made me sit there for almost 10 minutes as he attempted to check me in again (with the truck running & wasting gas because my cats were in the cab) until the computer system threw up an error, and he finally looks at the contract I handed him when I sat down. THEN, as we get out to the parking lot to get the transport hooked up, he tells me HE DOESN'T KNOW HOW TO DO IT. Either he was lying to get out of doing it (it was 96 degrees outside), or UHaul had someone working alone that didn't have the requisite skills to handle the reservations they had that afternoon. I ended up having to watch YouTube videos and do it myself, with no one to check my work. Because, you see, dude bailed & went back inside after attempting to hook the trailer to the truck - without saying goodbye or anything, I might add. I just turned around at one point and he was gone. I don't think I'll be using UHaul ever again - there are much cheaper competitors out there, but I've always come to UHaul for the customer service. My experience was so tragically bad and set me back so far on my moving timeline that I didn't arrive at my new location until well after 2 in the morning.

Évaluation :

3

I think they should have different rates on using of trucks. Because I know I paid for a 24 hour rental but had it back in like 5 hours. I'm sure they most likely rented right back out.

Évaluation :

3

Many of the stores I contacted did not answer their telephone when I called. They need to answer the yelephone.

Évaluation :

4

See previous email

Évaluation :

5

It's a pleasure when the staff knows family. It becomes easier and more friendly.

Évaluation :

5

This location was perfect. Great customer service and very help full 15 footer was very clean. Will use them in the future for sure.

Évaluation :

5

A+

Évaluation :

5

The guys were great and explained everything. It was very easy for me to offload the van into the storage unit and I love my storage place. Really great organization.

Évaluation :

5

Everyone was so nice and helpful and we will definitely rent again from this location.

Évaluation :

3

Took 2 weeks longer than expected- staffing? Wrong box brought out to add to in storage front end. Delivery driver was great he also picked up containers after emptying

Évaluation :

5

Couldn't have been easier to drop off. Wait time was zero.

Évaluation :

5

It took 43 mins to check in.do to company rules and truck inspection.UNCALLED FOR

Évaluation :

4

The customer representative Jesé Babozza should try to think for himself with the motto the customer is always right. There was a discrepancy over fuel level and mileage usage. He would not listen to me that the fuel usage was incorrect from the actual reading and the reading on paper. He only quoted co policy instead of thinking that a truck traveling only 16 miles could not consume 12 gallons of gasoline. He insisted that the fuel be replaced. Because he would not listen and only follow your policy, I will never recommend your company or use it ever again.

Évaluation :

4

Faster service in answering phone calls. I hung up twice after being on hold so long.

Évaluation :

5

Jesse was a huge help! He gave stellar customer service!!

Évaluation :

4

Got Charged $80 for not filling tank from Half to 3/4. Upcharge is a little ridiculous.

Évaluation :

5

Kelly, sales agent, was superior in helping me to get the size truck we needed. I had to call her to let her know I was running a bit late as one of our movers took sick while trying to get our move done. They had to send out replacements which pushed our time frame out of whack. However I was pulling into the canopy when she was leaving and she told me how to lock it up and turn in the key. She went above and beyond a "normal" work day.

Évaluation :

5

Great people work here

Évaluation :

3

Not change contract mileage when upgrading because uhaul did not have desired truck available

Évaluation :

5

Need to change size and listen, a 2 bdrm apt did not fit size of truck I was given. And the same happened to another person.

Évaluation :

2

You need to hire more people and I don't care for calla your general manager

Évaluation :

5

The truck needed washed and wiped down inside.

Évaluation :

2

Had to lift off the trailer myself now my back has been bothering me all day Guy working there seemed a little lazy

Évaluation :

4

Only one employee, so had to wait. He did a great job.

Évaluation :

5

Jessie was amazing! It was a pleasure doing business with him. 😁

Évaluation :

5

These guys are great every time! thanks again Chippewa U-Haul!!

Évaluation :

3

Very understaffed, the employees were doing there best but you could tell they were overwhelmed with the amount they had to do. More staffing would help this location be much more productive.

Évaluation :

5

Hands down, this has to be the best U-Haul location there is. I've used this location before, both for truck drop-off and for storage and am impressed every time. The team is always kind and friendly and far beyond helpful, and they have always exceeded expections in meeting my needs.

Évaluation :

5

All interactions with staff were positive and friendly

Évaluation :

3

I rented 18 feet truck. Fuel mileage was about 8 miles to a gallon and I drove it empty. Normally, I drive 18 wheeler  that weighs 37 000 pounds empty and I get better mileage than that! Truck had over 100 000 miles was piece of crap and terrible to drive. Customer service people were nice accommodative However, the lady that was receiving the truck pulled off the seal from the dolly right in front of me, ripped it off and tried to claim thatbi used the hand truck trying to charge me some $6 and said it was ripped off the way I return the truck and she wanted to charge me some six dollars for a handtruck that I didn't use  Other than that experience was great. Truck was pretty crappy.

Évaluation :

3

Iwas told I would get a month credit toward my storage locker. I have not received any communication yet.

Évaluation :

5

Rented a utility trailer on a Saturday and then a truck on Sunday. Both rentals were hassle free with excellent customer service, as it normally is every time I use this location.

Évaluation :

5

Friendly workers!!

Évaluation :

4

Clean the public restrooms.

Évaluation :

5

Great service

Évaluation :

4

The truck I had had some issues with the steering feeling loose and sloppy. Other than the steering and the truck having no guts going up a relatively easy hill the truck was clean

Évaluation :

5

Kelly was awesome

Évaluation :

5

Very good

Évaluation :

5

Super friendly, very knowledgeable, great price!

Évaluation :

1

I don't appreciate getting charged a full month fee just because I closed out the day my rent was due I do believe they should refund my money, but America's business is to get over hard working folks not to really service convenience.

Évaluation :

5

Staff was super friendly and helpful…Kelly was great!!

Évaluation :

5

Outstanding customer service, very friendly staff that went above and beyond to meet our needs.

Évaluation :

4

The security system to get into the building currently isn't working. Anyone can just walk in. Not enough flat bed carts either. Overall not a bad experience. The card scan system really needs to be fixed.

Évaluation :

5

Everyone was great. Very friendly and courteous. I'd recommend you to anyone. Thanks for a great experience.

Évaluation :

4

I think that if you intend to move out with more than half a month left you should be credited some of your monthly payment back

Évaluation :

5

I recently moved to the area and downsized. I needed a storage area while we decided what we were going to keep and what we needed to dispose of. The facility met my needs perfectly. Very good experience.

Évaluation :

2

Seemed like you were putting the staff out asking questions. For people who have never rented a u-haul truck or a storage facility, it can be confusing until someone shows you how everything works. The 10' truck I rented was in terrible condition. The engine slips & I just got on the highway & had to get off an exit bc of low tire pressure. The windshield was filthy too. The staff that works there isn't helpful & speaks in an irritating tone! These employees are losing you business!!!!!!!! 1 out of 10, DO NOT RECOMMEND!

Évaluation :

5

People on staff very nice and professional

Évaluation :

4

The storage facility is very good... no issues. However, it's an issue having people pay to rent lockers on the first of the month as this is when many people move. A customer ends up paying a month's rent to use the locker for 1-2 days.

Évaluation :

4

Kelly Kline is the best ever employee love her Everly amazing friendly courteous fun attitude!!!!

Évaluation :

5

Maverick was very helpful and friendly. He explained everything from the map and key swipe in detail.

Évaluation :

5

The unit is too far away for me. I would like to get the handicap. Unit#2028.

Évaluation :

5

Kelly is fantastic! Hold onto her. She is a great representative for your company. I'm hoping raise time is coming very soon for her.

Évaluation :

5

Having 24 hour card access to my storage locker would be nice. Otherwise, my experience renting a storage unit from U-Haul of Chippewa was excellent! Merci.

Évaluation :

5

Staff was polite and helpful. Facility was in good condition.

Évaluation :

5

The staff was pleasant and helpful. The facility was clean and well lit. The location is convenient to where I live.

Évaluation :

3

Getting into the storage unit wasn't a problem it was picking up the truck after hours was but I partly think that was my fault, but I called customer service and we got the situation resolved.

Évaluation :

3

nice to my son

Évaluation :

5

I had a rough experience with one of the employees and the manager was outstanding and so very helpful. Because of how she handled things she made the experience very good and I would come back to U-Haul because of her. The manager Kelly should be commended for her management and customer service.

Évaluation :

3

Bathrooms were discussing! No trash cans so there was trash laying everywhere. Needed cleaned!

Évaluation :

4

Everything with the facility was great. But the staff was not great..appeared to be annoyed when asking questions. When address was wrong stating it was okay if it was wrong ect.

Évaluation :

5

Kelly and her team where fantastic. Caring, friendly,helpful and very knowledgeable. I was on an extreme deadline and had little time to spare. They made sure everything was ready for me and make check a breeze. Definitely a location that knows their business. Just a pleasure to deal with.

Évaluation :

5

Kelly Kline was very helpful.

Évaluation :

4

It was a busy move-in day, so I couldn't get one of the drive-in areas at the front, but the staff were accommodating and allowed me to use the sliding door in the front. The staff have been helpful getting my 2 units reserved and next to each other, which is perfect!

Évaluation :

5

I feel the monthly rates are fair for the amount of space.

Évaluation :

3

My overall experience was okay. Only bad experience I had was 2 months in row I came in and there was a nonpayment lock on my storage unit and I've always paid on time. I don't know what the problem was but every time I asked none of the sale associates had an answer for me.

Évaluation :

2

Justin is incredibly rude and speaks in a condescending tone. The store staff does not enforce mask policy.

Évaluation :

5

Employees were always helpful. Facilities were always clean and well lite. Storage unit was clean and well maintained. My wife and I always felt safe and secure while we were at our storage unit. Thanks

Évaluation :

5

This facility was a fantastic option for our recent move. The staff was friendly and helpful. We were so happy to be out of the weather in a comfortable environment to store our things. The value of what we were provided for the more than affordable price was appreciated in a time of moving stresses! We have told many friends and our realtor of our great experience.

Évaluation :

5

U-Haul Storage of Chippewa is a very clean and well run facility! The staff has been very helpful and friendly. We love the 'just drive in and dolly your stuff to your unit with no hassle.' Overall, it has been a great experience to have storage at this site!

Évaluation :

5

I'm very happy the office staff was still available when we moved in because for first time storage unit users the process was really confusing, especially as I requested online. I was disappointed in the size of the smallest unit that I have because it said it was big enough to store one room worth of stuff in, maybe if you were storing a bathrooms worth of stuff, but we managed to store the few things I needed to. Otherwise, it was very clean, and the staff was very helpful.

Évaluation :

3

Security card didn't work. Alarms went off. Could not load app to check in nor check out truck.

Évaluation :

1

The storage unit itself was fine. The facility was also well kept. The office staff never gave me a card to disable the alarm for my unit. I had terrible trouble with getting the unit set-up when I was in the office and for all my "trouble" uhaul gave me a discount on one months rent. Unbelievable.

Évaluation :

5

The advice we received for a storage and moving solution was excellent! Friendly and well informed.

Évaluation :

5

My experience was very good with the people and the facility. The facility is always available and easy to access.

Évaluation :

5

We had a good experience that met a particular need for storing things for our daughter as she moved form one house to another. Thank you for being able to use the facility free for a month, great promotion !.

Évaluation :

5

They were very nice to me always.

Évaluation :

5

Good experience, would uses them again.

Évaluation :

5

I loved the staff they were real helpful and friendly

Évaluation :

5

So far everything has been great. I've been able to access my unit, the staff was helpful in teaching me the check-in/out process. They even called me when they noticed that I locked my unit "open" instead of "closed." It's great to know that they really are looking out for my stuff.

Évaluation :

5

Kelly went above and beyond in her assistance. I was impressed when I saw the unit itself with the cleanliness and order. I would definitely recommend you to others.

Évaluation :

3

The website said 24 hour access but the units were closed at 5 pm. Never would have rented here if I had know this prior to renting.

Évaluation :

3

There was Nice people in your store . I only have one issue U Haul said that I never returned the Appliance Hand Truck to your Store N I did return it to your store.Please if soemone could contact .

Évaluation :

5

Perfect for my needs, friendly people to help me at first. Love the environment, so my things will be freeze! Very, very happy!!

Évaluation :

5

I had an issue with billing on my storage unit, but the associate (do not know her name) opened up my account & got it fixed rather quickly. I truly appreciate service received on by UHaul Chippewa.

Évaluation :