Customer Reviews for U-Haul Moving & Storage of Clearlake

757 évaluations

3250 Clear Lake Ave   Springfield, IL 62702

(217) 280-8481

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(217) 280-8481

3250 Clear Lake Ave
Springfield, IL 62702

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Make sure that you schedule the equipment for pickup, as requested. Make sure that personnel is trained to make equipment functional. Make sure that the contracted loading crew is good, when I arrived at my destination my load had shifted from front to back.

Carroll F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith m.  |  Premières impressions 
Évaluation :
5

Excellent customer service at both locations.

ADRIEL B. 
Évaluation :
4

Left Stevenson U-Haul and went to Clearlake and they took care of me on a very hectic day. Merci.

ELIZABETH C. 
Évaluation :
3

The latch was not repaired the whole duration that I stored my belongings...

sarah e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWANDA S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen F.  |  Expérience générale 
Évaluation :
3

Could not seem to keep my reservation in their system .

Gregory S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

chyenne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Everything was great

RICHARD A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NOAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEWART G. 
Évaluation :
5

Excellent staff!...I was very pleased

TODD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA T.  |  Expérience générale 
Évaluation :
5

Keep up the good work

JULIUS S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dupri B.  |  Expérience générale 
Évaluation :
5

Both of the employees that helped us that day were excellent. Huge compliments to them and their efforts. If I were to criticize or consider an alternate service next time it would be in relation to your fueling practice. I would prefer to have a full tank and return to you a full tank. I purchased fuel that I did not use as the truck was given to me with only a 1/4 tank. Guessing fuel consumption is costly. Otherwise excellent. And again the two guys there makes up the difference.

MICHELLE P. 
Évaluation :
1

The truck they gave us started smoking on the inside as soon as we went to get on the interstate with a full truck. We weren't given a discount or anything. And we had to unload and reload another truck in the parking lot. The truck they gave us was due to be serviced the next day and was spraying stuff all inside of the cab.

CHARLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A.  |  Premières impressions 
Évaluation :
5

I was scheduled for the wrong truck size by dispatch, I paid for the wrong truck size then the staff at location immediately requested refund of 292 right then and there from corporate. I still have not received my 100deposit from the drop off of vehicle and the 292 refund adjustment.

lakisha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANN D. 
Évaluation :
5

Very clean equipment Excellent and friendly service No hassle

KEITH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA B. 
Évaluation :
5

The truck leaked water in the cargo area on the passenger side and some of my things got soaking wet. When I got the truck the cargo area was full of debris. Dirtiest uhaul I've received.

Nicholas M. 
Évaluation :
5

Keep smiling,keep up the positive attitude, professionalism and up to date knowledge. This specific U Haul locations staff Rocks!!!

Danny M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LECIA B.  |  Expérience générale 
Évaluation :
4

Appliance dolly was not on truck when I got to my home had to drive back to get one, store attendant very nice loaded into my car and credited me the dolly for the inconvenience!

SUSAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick F. 
Évaluation :
1

I'm convinced every uhaul in Springfield, operates as they wish. But be warned about the Clearlake location as they might be employing thiefs. Recently I paid for a transaction in cash, and received the receipt to prove it. A couple of days later I was also charged on the card required to set the reservation; and when I called up to the Clearlake location, they had no record of me paying in cash. Also went as far to say that even when they counted the cash registers down at the end of the day, my payment was still not there. I informed them of who the employee was that handled the transaction, and of my receipt. I was told there is nothing she can do to help me and hung up. I called uhaul customer service directly after that, and was informed my cash payment was now in the system and they will take the hold off of the card. And the hold they attempted to put on the card was for a greater amount than the bill that was actually owed by almost twenty dollars. If you do have to rent from them, be on your p's and q's. And make sure to get your receipt!

ALEX C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Byron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHA M. 
Évaluation :
3

Online availability was limited to smaller storage units at the chosen location and I would have preferred a larger unit.

Cynthia J.  |  Online Move In 
Évaluation :
5

I asked for a pickup truck and car dolly. I was given a 15 ft truck with a dolly. Didn't need the 15 ft and wasn't given the option. I was charged the extra 10 $and extra cost in gas. Nothing explained and was hurried along. Signage showing 100 free miles, but was charged for every 112 miles. One person in the store trying to run the Ayotte with multiple people in there and just buried along without any explanation.

DONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
3

Dropped off after hours.

TABATHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna D. 
Évaluation :
2

Only because they didnt have the storage unit I reserved for my move an they forgot my dolly had to use mileage to go back an then they they sent me to somewhere else they had no storage.either like I reserved with them earlier so they just gave me anything an now my.items are still in the truck at brunns lane saving mileage it.took away alot of time an.monies I had to pay.someone to wait.around an still no storage I need a refund or something to satify me

KELSHA O.  |  Premières impressions 
Évaluation :
5

More customers service representative

Yvonne W. 
Évaluation :
5

Communicate with staff better. I was very unhappy about the idea of being phoned the day after by an employee asking if I was planning on returning the item rented when I had returned the item hours later the day I rented it and manger on duty removed the item from my car.

PHILICIA F. 
Évaluation :
5

S.O.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth P.  |  Premières impressions 
Évaluation :
5

Great except sent me to wrong truck 1st time but all good

TROY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikolas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
1

I am being charged in error 800 $and I cannot get anyone at Uhaul to correct the problem.

DAVID L. 
Évaluation :
2

I didn't receive what I had ordered, furniture pads, utility dolly, and appliance dolly. When we opened back of truck I had to take the time to go back and pick up the items, approx. a 1hour round trip. I was supposed to be credited back for the furniture pads and dolly for the inconvenience but that wasn't done. The truck had very little air conditioning. I need to rent another truck beginning of October but looking around, I really don't want to go back to Uhaul.

Karen K. 
Évaluation :
4

The A/C in the truck did not work , it smelled of burning oil and it shook on the highway. I reported these issues upon return and was told a manager would be in contact with me. No one has called.

Laurie W. 
Évaluation :
5

Everybody there was so friendly and helpful!

Tyler F. 
Évaluation :
4

Springfield pick up and Virginia Beach drop Off was awesome.

Cary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kellie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marissa S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon D. 
Évaluation :
5

Staff was very friendly and courteous. Very nice location. Definitely one of the better U-Haul rentals spots I've been to. I will keep this location in mind for future rentals. Merci

Daniel C. 
Évaluation :
5

Very helpful…..did all safety checks……when traveling 1200 m0les these days is so important.

JOHN H. 
Évaluation :
5

They always were helpful always sweet and everyone took care of me even if I had a problem. They were amazing in helping me with uhaul truck rental as well!!! Love the whole staff and Steve always tell people to go to them because there the best in central Illinois!

Dominique O.  |  Expérience générale 
Évaluation :
1

You guaranteed to deliver my stuffs on time but you did not. On the planned delivery date, you even did not give me a call to say about the delay. I had to call many times to ask about the delivery of my stuff. On the next day, I called and you promised to deliver the same day by hiring a mover. However, the mover called and said that he was not able to do that. I called back to complain and you assigned an agent to bring my Ubox using a trailer. However, she was not skillful enough to park the Ubox to a parking lot. I had to ask for a help from a neighbor to do that. The experience was so bad.

Thanh Chinh N. 
Évaluation :
4

We originally scheduled our trailer at AB and C uhaul in Jacksonville IL and Cari was great to work reserve our trailer and hire Dillon and Nick to load the moving truck (rented truck thru competitor due to truck pick up location guaranteed. Uhaul could not guarantee location pick up until 12 hours before and had to drive 60 minutes farther).

Ellen S. 
Évaluation :
1

You ask the wrong questions. The staff was helpful and alway tried to fix and many many problems that came up. On separate ovations I was charged for the wrong unit, over charged, after paying in full every month my unit was put up for auction "accidentally". That was fixed and then my lock was changed by Uhal and no one had the code to get me in when I was trying to clear out.

DAVID T.  |  Expérience générale 
Évaluation :
5

The service person at this location was extremely helpful. He made this first-time car dolly rental almost stress-free.

LOYD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharron C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

Very satisfied! In a world where customer service is quite often overlooked, it was a nice change!

DAMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA G. 
Évaluation :
5

It was very cost efficient for me. The agent was awesome. He got me a really good deal.

Stephen B. 
Évaluation :
5

Yes very polite employees and exceptional service!😊😊😊

Stephen F. 
Évaluation :
5

Nice Costomer service

NATHANIEL J. 
Évaluation :
5

Really had too many furniture pads for the size of box I used. There were 30 pads in the box & I felt like they took up a lot of room. It was nice to have a few extra to pack around items to keep them stable, but 30 was too many. 20 would probably have been enough for my load.

Marcella C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA L.  |  Premières impressions 
Évaluation :
5

Both employees were Awesome

Jonathan L. 
Évaluation :
4

I had to change dates of pick up several times. The call center was awful! They didn't switch dates, my containers got picked up before they were supposed to and had to be returned. I changed the destination address and that was never recorded so the driver got lost. It was a huge mess and very inconvenient. In short, improve the people answering the phone at the call center.

melissa E. 
Évaluation :
1

This experience was horrible. Clear Lake originally lost our uBox. They didn't know where it went. Terrible communication between Springfield and Austin locations. I had to call the corporate office to resolve our issues. Virginia at the corporate office saved the day. If it weren't for her, we still wouldn't have our uBox.

Anne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Klinnikka M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adithya S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE W. 
Évaluation :
5

Have the brakes checked on vehicle

JOANNE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Freddie J. 
Évaluation :
1

I was overcharged even though my reservation stated for 2 days and this was done by the general manager. I moved from 1 Springfield address to another Springfield address which should have been 29,99 a day but he charged me 171,00 $ for a day. Will not use u-haul again

SHARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Rebecca D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim C. 
Évaluation :
3

I didn't rent a dolly, but I charged for one. I was told it would be 80.00. turned out to be more like 180.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nola M. 
Évaluation :
2

Call customers when the equipment they are renting and have had reserved for 3+ months is not available at the designated pick up time. Courtesy calls go a long way towards good recommendations.

THOMAS F. 
Évaluation :
5

I would rent from them again .the staff was wonderful and meet my needs.

Sue B. 
Évaluation :
5

There were only 2 workers, and they were very busy, but super friendly.

LISA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annet s.  |  Premières impressions 
Évaluation :
5

Can't think of anything at the moment

MINDA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN S. 
Évaluation :
5

The staff at Uhaul on Clear Lake are so incredibly friendly and welcoming. I will be back next month to rent again!

CLARE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
1

Lack of communication!!! One part of your process does not know what the other is doing. One and a half hour to what to talk to someone and then you get transferred?? If you you weren't the only place in my town to rent I would go somewhere else. I know it doesn't matter to you but I was very disappointed.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
3

I was asked my phone number when I requested a unit. No other information was confirmed. I have rented trucks before, and my information was provided. What happens to that info you have on file if it is no longer accurate? Moving forward, current information should be asked for regardless of what's in your system.

Ebone L.  |  Premières impressions 
Évaluation :
4

Marcie, who delivered and picked up our boxes, was amazing! It was a really tough driveway to navigate and a very tight fit for the "donkey" forklift. She was confident but careful and really impressed us.

Madeleine E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

The truck was barely road worthy. Check engine light was on the whole time and the suspension was going bad. Lots of shaking and swerving on the road.

STACY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

coy A. 
Évaluation :
3

Checkout person was very slow and didn't seem to care if you where there or not

MICHAEL S. 
Évaluation :
5

The Clear Lake location is always friendly, helpful and professional. They are a great crew.

John L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanner J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delonte P.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful. We ran into issues with finding a 10x10 unit with a double door, but the representatives assisting me made sure to find a unit that met my needs.

Karen C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nedra s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Erynn B.  |  Online Move In 
Évaluation :
3

The entire experience was fairly easy, I did everything online. When you purchase a storage online they give you 2 options and I chose option (pay now) so that I could have everything ready to move my things in. Once I got to my unit, I realized I didn't have a lock which was an option I chose so I could have everything ready. Well that wasn't the case I had to ask someone for assistance and they both were completely clueless and kept saying idk what to do. I can't give you something that we don't have which was completely rude!!!!!!! I was trying to get in and out. I had to spend more money for something that was included in the option that I chose. If a lock is going to be included this is something that should ALWAYS be in stock to avoid any mishaps and unwanted rude customer service.

LaDreama J.  |  Online Move In 
Évaluation :
5

Everything was clean

Samuel Z.  |  Premières impressions 
Évaluation :
5

Stephen was extremely helpful and knowledgeable. Great experience!

Patricia K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erich G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marissa S.  |  Premières impressions 
Évaluation :
5

The Gentleman who helped me was very helpful made sure my storage room was sufficient for me and he was very courteous.

Cathrine J.  |  Premières impressions 
Évaluation :
5

Everyone I spoke to was so helpful and able to direct me to the correct size boxes I would need to do my packing. I also love the fact that you buy back the boxes I did not need. U-haul will always be our go to place for storage and moving needs!

marci l.  |  Premières impressions 
Évaluation :
5

Well Done!

Robert J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCY D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew K.  |  Premières impressions 
Évaluation :
4

Need more customer service reps only one person working and process time too long

Rosia S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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