Customer Reviews for U-Haul Moving & Storage of Clearlake

Évaluation :

5

Great manager and crew

Évaluation :

5

Clean the windows

Évaluation :

5

More communication about key drops to renters.

Évaluation :

5

The customer service was great 👍😎

Évaluation :

5

Continue to offer the best equipment at a reasonable price .

Évaluation :

1

Don't have some 18 year old kid or less to process the final payment unjustfuly & incorrectly just so there could be a discrepancy that goes into his pocket after I leave the rental facility, & for this site to endure that any equipment that i would be responsible for payment of would be on the truck which was not the case at this time of rental !!!

Évaluation :

5

Gavin great U-Haul employee very knowledgeable helpful does his job very well 5stars

Évaluation :

5

When someone rents a trailer there needs to be a man there they can go out and turn the crank on those things they’re a little rusty and the young lady that went out there to do it could not do it very easily so either the customer had to do it myself.

Évaluation :

4

I had trouble with check in app after watching the video. I was not that intuitive. The clerk checked me in and was extremely helpful. The 20' truck had 150 000 plus and shifted very hard. I assume that is why it only got 6 miles to a gallon in town. Over all it was good.

Évaluation :

5

Thanks for everything.

Évaluation :

5

Custer service was great

Évaluation :

1

It stated thst if you clean the truck out you'd recive 25 for cleaning it. I belive that this is a false statement because I sweeper it out and didn't recive any 25 for cleaning it out.

Évaluation :

5

I was very pleased with all of it

Évaluation :

1

I have sent the following to the Decatur Illinois Service Center Manager; "I came in a couple of days ago and reserved a car hauler for today (Saturday) for pickup at or after 10:00 AM. I indicated that I would have it back by 7:00 PM. When I arrived this morning, there was no car transporter available. Apparently, someone had overridden my reservation and rented it to another individual. I had an appointment to pickup a car in Princeville Illinois (northwest of Peoria) at 2:00 PM. The Springfield store on Clearlake had one but it was reserved for Sunday. Your guy tried to get me to go to Urbana, Sullivan and then Jacksonville to pick up a trailer. Finally, I agreed to go to Springfield to pick that one up on my way north, but Springfield needed it back tonight. Your guy told the person in Springfield that Decatur would get it transfer it back. I had it back to Decatur by 5:45. They were confused at your store. I told them the story. The guy that was doing the check in told me that he would get it transferred to Decatur in the system so that I would not get billed an additional amount. That still leaves Springfield without a trailer to fulfill their reservation for Sunday. What a mess! I could have taken it back to Springfield, but I received no offer of compensation for my time, fuel and inconvenience. I'm the customer, not a U-Haul employee. I feel for the customer in Springfield who will be as frustrated as I was." The employees at the Springfield facility were much more helpful. The got me hooked up and on my way in a hurry.

Évaluation :

5

The man at the desk was nice and very professional.

Évaluation :

5

Bravo

Évaluation :

3

I wasn't given equipment I paid for, and the moving help ghosted me.

Évaluation :

4

My truck, a 10' box truck I was driving 2200 miles in, was absolutely filthy. Windshield was dirty, like it had been outside abandoned for months. Exterior same, and 109 000 miles GMC was completely battered. Interior was dirty. 12V power ('cigarette lighter' outlets) were inoperable. Broken radio buttons, but useless because window noise. . Driver side window trim broken and relentless driver side wind noise for 4 days 12 hours a day.

Évaluation :

2

Had to use different payment method or pay an extra $100 because of my card type. Was not informed of this until pick up appointment. Was also charged an additional $50 at drop off with no warning or explanation about charge. The workers were excellent and nice. The company itself, not the best.

Évaluation :

4

The young person behind the counter was still pretty green but the manager arrived a few minutes later & was very accommodating.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

4

Disappointing to have to walk the large lot looking for the truck. My past experience the truck was pulled up and someone reviewed the use of the truck. Just not long ago

Évaluation :

5

Friendly, informative staff made this move easier for us. Loved the FORD van cab on the huge truck - so comfy and easy to control.

Évaluation :

4

More people working the counter

Évaluation :

5

Awesome sauce at the ready! Truck had 1 600 miles on it, TCS, TOW-overgear, powerful A/C. All around good place to get a truck without getting one you have to kick fifteen times to start. Merci.

Évaluation :

1

Charged me 50$ for a lock I had the key to

Évaluation :

5

The employees were very courteous respectful and helpful. Thanks for all you do

Évaluation :

5

This facility is very clean, convenient and easily accessible. That staff was always very friendly and I would definitely recommend it

Évaluation :

5

Le service à la clientèle était génial. She answered all my questions.

Évaluation :

4

Employees are hard to find. I understand but..... it was difficult to communicate with the young lady. She walked away leaving me think we were done. Then I found out she just went to get the utility dolly. It would have been nice if she could have told me this. I did the precheck in so she just needed to verify my DL but was not communicative. A Hello, Please, and thank you goes a long way.

Évaluation :

3

The storage unit I rented had some nasty stuff on the floor. Don't know what it was. But should have been cleaned out when previous renter left. Unsatisfied.

Évaluation :

2

I did everything i needed to online. It was a huge waste of time. I had to re do everything when i went to pick up. The employee was VERY difficult to understand and they seemed to be extremely under-trained. They couldnt find keys, couldnt find trucks, and it took another 25minutes picking up ans re doing everything i had done online. Whatever happend to getting a truck with a full tank and returning it with a full tank? The truck we got had 1/4 tank. The truck was filthy. Had 1/2 of an inch of dirt in the bed and the cab had been smoked in. The seat belts in this truck are dangerous. You can't move at all because it locks you in place. You can't move in your seat, or lean forward to deal with the radio or gps. We had to unbuckle our seat belts at least 20 times in 3 hours just to do normal things. Also the suspension was so stiff that the ride gave us a headache from the extremely rough ride.

Évaluation :

3

Uhaul changed my locks several times.

Évaluation :

1

Typicla Uhaul. I reserved a truck at the Bruns Lane location, and the reservation was moved to the Clearlake location. Upon arrival the two young ladies at the desk couldn't have been less helpful or interested. There was a child in the back office running around screaming, and the attendants had their lunch spread out across the counter and ate the entire time I was attempting to check in and pick up my truck. Upon completion of the paperwork the young lady advised that my truck was the first or second truck outside of the office. It was raining, I went to the first truck, wrong truck. Second truck, wrong truck. I checked 3-4 others. None were my truck. I returned to the office and advised that they could either find my truck or tell me exactly where it was as I was not going to search their 2 acres lot in the rain for the truck. They found the truck and I departed. I departed with a truck with only 3000 miles on it and NO BRAKE LIGHTS! Upon dropping the truck off there was a mysterious $1 charge. The gentleman at the drop off location was polite and offered to investigate and remove the charge but I was in a hurry and it wasn't worth trying to figure out $1.

Évaluation :

3

Have the customer service reps retrain on being great at customer service. Felt like that area lacked during the last visit.

Évaluation :

2

Cost way to much for what it is! And then to charge people for 3 months after they couldn't afford to pay you for a tiny box on the ground with stuff in it and then drag people to court over stuff in a box! Never again!

Évaluation :

5

My only comment would be to see if you can do something about the amount of dust. It seemed like there was a lot of dust accumulated for the amount of time my stuff was stored there. Very minor I know, and that would not keep me from returning or recommending. Very happy overall.

Évaluation :

2

Maybe check the lights in advance like I asked, the day before!! Have other answers besides "I don't know " and shrugging shoulders!! And not charge me for 24hrs when I barely have it for 4hrs.

Évaluation :

5

Not a big fan of only filling the gas tanks up halfway. You have no idea if it's correct no idea if you're being cheated on the amount of gas used or left for you. All guess work. Topping off is fair to everyone.

Évaluation :

5

Nothing negative to report.

Évaluation :

5

Employees nice and helpful

Évaluation :

5

very convenient

Évaluation :

3

I ordered the truck for a location closer to me but was sent to another store across town on the day of pick up. I was told by The original store that they did not have the van and that I would have to drive across town to pick it up. That is unacceptable. I placed my reservation well in advance in the van should've been waiting for me at Bruns Lane. This added time to my day and was an inconvenience. At the very least an email in advance should've been provided.

Évaluation :

5

Make sure aware of drop off location if there’s more than one at your destination.

Évaluation :

5

I did not have a reservation for a vehicle, I just popped in. Employee had me taken care of in no time. No problems with the vehicle. Return was a breeze.

Évaluation :

5

Rien

Évaluation :

1

Liliana was the girl who assisted me and sold me on a intown U-Haul when I said I'd be going out of town and would like to drop off instead of driving all the way there and back and wasted about $70 dollars for me on top of $60 to refill the U-Haul. U-Haul smelt like cigarettes and had transmission issues. Worst U-Haul experience ever and I've used U-Haul my entire life. And to top it all off I go to return the POS and Liliana insisted I put 5 more gallons of gas in the van to make it meet halfway even though it was under half when I received it. Complete garbage and Liliana deserves to be fired.

Évaluation :

5

Someone had spit on the inside windshield

Évaluation :

5

Went great!

Évaluation :

4

Quick and easy.

Évaluation :

5

The young man who handled my transaction was extremely efficient and personable. Je les recommande fortement. 

Évaluation :

2

A dolly was not with my rental, I had to solicit one from another truck, (Note it that I had to) Then they charged me for a more expensive dolly. They made no effort to find me one.

Évaluation :

5

Thank you for working with us for a quick local moving operation.

Évaluation :

5

Cruise control would be nice on all units to reduce fatigue

Évaluation :

4

The truck that we got it's air-conditioning didn't work very well. It was hot and not very pleasant to drive after doing all the loading. This is not something we should of had to put up with. I am very disappointed with it.

Évaluation :

5

Very easy to schedule, pick up and storage.

Évaluation :

2

I rent u hauls all over the country and this is the worst condition of any Uhaul facility. Usually I have a great experience. The truck had roaches in it and had not been properly cleaned. Big splatters were left all over the windshield and the washer fluid was low or empty. When I told the manager they asked for photos. You can't really get photos of bugs. Then they charged me $25 for leaving an empty water bottle and minimal trash in the truck because there was no trash can by the drop off. Not what i expected from my other good experiences elsewhere.

Évaluation :

4

Very friendly.

Évaluation :

5

Great customer service at the desk

Évaluation :

1

None.

Évaluation :

5

Very nice friendly , helpful and great with follow up 👍👍👍🤞🏻

Évaluation :

5

Facility was out of required round locks for storage unit. (Only below average thing that there was about facility)

Évaluation :

5

If future storage is ever needed, U Haul will be my first choice.

Évaluation :

5

Very helpful and quick (:

Évaluation :

5

I'm still shocked at how clean the unit was compared to the "other"" place. Staff was very friendly and very helpful.

Évaluation :

4

front office is unorganized, complains in from of customers, can not seem to priority her customers, needs better manager to oversee. Her rating is a big ZERO. Thank goodness for online.

Évaluation :

2

They automatically took out a payment that was not authorized and auto pay was turned off took payment anyways caused my banking account to overdraft 152 dollars said there was nothing they could do,no concern what's so ever

Évaluation :

3

I was given 2 different storage unit numbers that were already rented out before getting a 3rd one that was able to be used. Staff seemed very irritated when we first got there and wasn't the friendliest but we ended up getting things taken care of

Évaluation :

4

The lights in the hall of my storage unit did not stay lit long enough, but aside from that my storage experience was great

Évaluation :

4

We thought we had access to our unit 24 hours a day, but we were told we'd have to pay an extra $10 a month for that kind of access. The unit was already $100 per month. We could have gotten it cheaper elsewhere.

Évaluation :

1

Staff rude. Threatened to sell my stuff because she didnt see me coming up with $958 in a hour. Just not nice at all. I paid my fees drove 2 hrs away to pick up my things and they still had a lock on it. When i finally got in my storage after calling the store manager which i waited for a hour and some my tv was broken. Overall experience was horrible and Uhaul can never get my money again.

Évaluation :

5

If I ever need storage again I will be going back to uhaul. 0 complaints here👍🏼

Évaluation :

5

Staff freindly and very helpful. Manager went above explanations in helping.

Évaluation :

5

Thank you for all the help.

Évaluation :

5

I've been renting from uhaul on clearlake for years this is the best uhaul in Springfield Illinois the staff cares and they always go the mile to assist and help out and the sore manager is the the greatest she is compassionate and she cares and she solves any issue that comes here way Melissa V is the greatest may God continue to bless her to assist others keep up the Good work Melissa V from storage number 0128

Évaluation :

3

Light the lot up at night again. Super dark when stopping by after work.

Évaluation :

5

Thank you so much for everything I really appreciate it a lot

Évaluation :

5

Thank you Steve Balestri for your help.

Évaluation :

5

But radio 📻 did work

Évaluation :

5

Office staff were ALWAYS extremely kind, polite, and helpful! I felt safe entering the indoor storage area, even at night. My belo gs were secure!

Évaluation :

4

I worked with DiAngelo in the beginning and he was wonderful and extremely helpful. He went over to South 6th street and brought over my daughters uhaul moving box to the Clear lake location where we were going to store her belongings. He went above and beyond. And then the day we came to unload he moved the box where we could unload it easier with where her storage unit was located. The only negative I found is they don't clean the storage unit floors very well- she had papers and misc small items in her unit before we unloaded. The floors throughout the storage facility don't look like they're ever washed- they are swept - just don't look very clean. It would also be nice to have a garbage can for when we need to throw away things that are left by other people. Instead we took them home and threw them away. But otherwise we were pleased and would use the facility again.

Évaluation :

5

Melissa is Awesome thanks so much for all the help

Évaluation :

5

I rented a unit for over a year and every staff member that I had contact with was so friendly and knowledgeable about anything that I asked or needed. I Highly recommend this storage facility. I'm sorry that I don't have names but I was definitely in contact with more than one person over the last year.

Évaluation :

5

Thanks and sorry about the treadmill if couldn’t fit in the storage I call this morning but was on hold forever

Évaluation :

5

I've rented for long periods with other Uhaul factualities, we travel and often store our belongings. My first phone inquiry and encounter at this location was horrendous. Very poor customer service and phone interaction, and absolutely uninformed. I honestly didn't want to rent here at that point. At some point I figured I'd just swing through and see what the deal was…that's when we met Deangelo and Melissa! He was awesome! Totally went out of his way to interact and answer any concerns. He showed us around and treated us like VALUED customers! After a short time, my concerns had diminished and I felt glad to be there. He is management material! Melissa too was very friendly and accommodating…she was obviously swamped with work after being without power and suffering the managerial duties of storm recovery! She was working it BIG TIME! I feel much more comfortable using this service having met them both! Merci!

Évaluation :

5

Thanks for everything in my time of need

Évaluation :

5

The overall service was great

Évaluation :

5

The manager at Clearlake uhaul was fantastic. I couldn't have asked for better help. She deserves a raise working with no power after the storm and not even letting it phase her for 4 days. She was a Rockstar.

Évaluation :

4

All good

Évaluation :

3

The guy who was cleaning out the uhauls was so rude . I asked an question with respect & he was sooooo rude. Just because I was asking an question about the door, he gave rude answers multiple times . All I needed was help . Come to find out you guys doors sensors were broke so it wasn't my fault the door wasn't opening for us

Évaluation :

5

They made the process very easy thank you

Évaluation :

5

The Staff were excellent n professional. I only rent from them. God Bless Continues to serve the community. Yes I will recommend u. MS NEAL 217 761 4016 THANK U FOR EVERYTHING

Évaluation :

5

I liked the demo units in the rental office since this was an efficient way to show the sizes without hiking around the facility.

Évaluation :

5

I always have trust U-Haul for My storage and transportation provider

Évaluation :

5

I was provided with everything and information I needed

Évaluation :

1

Things were missing out of my storage unit

Évaluation :

5

So much storage available! Very clean too.

Évaluation :

5

Owner was super nice and helpful. Much appreciated

Évaluation :

5

Ive been using Uhaul services from Storage unit rentals to truck rentals and from beginning to end the rental process is simple and straight forward. No gimmicks, no fine print or guess work. The facilities, vehicles and equipment are well maintained and super clean and the staff is always friendly and available for any assistance I need! Thanks Uhaul!

Évaluation :

5

Thanks

Évaluation :

5

Super helpful and convenient

Évaluation :

1

My unit was broken into and the manager claimed that we were the ones that broken in and took our own stuff. We only access our unit 3 times a year, when we entered the building the building was open. The manager said that he had a video that he turned over to the police department and the police told me that no video was turned over. I feel that they could of been a little bit more helpful with this matter and they were not. Told me that they couldn't tell me that last time my code was used. Why would they say there was a video but nothing was turned over to the police. I feel that they have something to hide.

Évaluation :

3

I could of used my free storage unit before bringing back truck so I could empty the truck with out having to rent it for a second day or at least pro rated it..2 hrs from time it had to be returned and had to pay for whole another day and could of had it all done in 1 night if I had the storage unit at the time I rented the truck..the staff was very friendly

Évaluation :

1

They didn't help me at all and when I told them that something was wrong with my storerage for months the never dis anything and they kept liein to me and then they called yelling at me at 10 pm at Night and at 2 am no they are very poor at what they do