Évaluations des clients U-Haul Moving & Storage of Cohoes

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Cohoes

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JAQUAN P. le

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Le client n'a pas laissé de commentaire.

Kathleen K. le

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I rented a truck for 2 days then was contacted after just 24hrs and told i needed to return the truck, which i did immediately, then uhual proceeded to charge me for the second day even though i only used it an extra 1.5 hrs over 24 hr. Shady

Daniela M. le

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Rates where not what I thought they be to expensive

Brian F. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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I use this location several times a year. They always do a great job

David S. le

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Le client n'a pas laissé de commentaire.

John S. le

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My reservation was for a 24 hr pickup truck share with 630 am pickup. I got to the location and the app said I had to wait until 7 am for the location to open bc the pickup truck share was not working at this location. No one showed up to open until 8 am, an hour after the location was supposed to open. I called the 1800 uhaul number and the rep was unable to get a hold of the location manager while I was waiting outside for an hour and a half. The pickup truck I was given had less than 1/8 tank of gas (20 mi until empty). When I asked about the $50 reservation guarantee, I was told this location does not honor it. Overall a horrible experience.

John M. le

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I had a 7:00am reservation and was at the location 20 minutes early. The location’s stated hours were to open at 7:00. No one arrived at the location until 7:50, 50 minutes after the scheduled opening. I called customer service while waiting outside with about 7 other customers. This delayed caused issues with my schedule and prevented me from completing everything I had planned with the vehicle. Very unsatisfying experience.

Daniel V. le

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Le client n'a pas laissé de commentaire.

Colleen J. le

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Everything went smooth and I had no issues.

Crystal L. le

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Le client n'a pas laissé de commentaire.

Pamela W. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Excellent. Customer Service ?

kim W. le

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Le client n'a pas laissé de commentaire.

Raymond H. le

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Le client n'a pas laissé de commentaire.

Nicole B. le

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The drop off was easy you just had to drive up and someone came out. It was clean but not by any means inviting. He looked at the truck, showed me his cell phone and told me I was good. Not a great way to want customers to come back. All in all I’ve never had the experience within uhaul like I did over the past 24 hours. This is a company I have used for every move and this was by far the worst.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Christopher S. le

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Was really easy to pick up and return my truck. Also was very easy to extend my rental for a day.

Dennis F. le

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Dropping the truck off after hours was cumbersome especially as it pertained to the photo of the fuel level and mileage.

Sandra K. le

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Truck wouldn't start several times.

Gregory P. le

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Friendly, helpful staff. Definitely will use the Cohoes location in the future.

Steven R. le

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I reserved a cargo van to move a large piece of art, based on the door measurements provided at the Uhaul website. When I picked up the van it was a different model, which has a narrower open width for the rear doors, which would not have worked for the piece I had to move. Fortunately, I was able to switch it to the correct van. But if the facility did not have that extra van, I would have been screwed. Please be aware that not all Uhaul vehicles match the dimensions provide on the website!

Michelle F. le

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Everything was great!!! Reserved online quick and simple pickup and drop off! Thank you UHaul!!

Robert G. le

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Gentleman who checked us in was very personable and professional.

M H. le

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Was a problem with reservation but it was resolved well

Ivan K. le

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This was the easiest and most user friendly uhaul experience I have had to date!

Eric G. le

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Le client n'a pas laissé de commentaire.

Megan W. le

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I reserved a 10' truck on the website with my debit card. When I went to pick up the truck I was told they don't have trucks at the location nor do they accept cards. I had to go to a completely different location and get cash in order to rent. What is the point of reserving a truck when they don't even have any or take reservation?? I'll use Ryder next time, the shitty truck didn't even have a working parking break.

John M. le

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Mileage rate is bad

Anna P. le

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The location is convenient for us and we eventually got the U-haul we requested, but there was a very long wait and the truck was covered in snow. Other than that, the experience was fine. It was efficient to do most parts online.

David S. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Deborah S. le

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I won't improve anything they were awesome

Adam C. le

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Le client n'a pas laissé de commentaire.

Kiran J. le

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Le client n'a pas laissé de commentaire.

Elizabeth S. le

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It was very busy when I showed up to pick up my rental truck. I waited in line for awhile. There was only one clerk working in the lobby. He was friendly at least.

Peter T. le

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Always a good experience!

HYOUNGCHUL C. le

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Le client n'a pas laissé de commentaire.

David P. le

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do a better job at checkout. we call Cohoes but got corporate operator who said she would move our reservation from 8 to 1 and as anticipated, the reservation was considered late arrival and cancelled - wet almost didn't get out truck. This happens aLOT with Uhaul corporate. The peeps in Cohoes however are pretty good tho.

Joseph P. le

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My only concern is that the truck was given to me with only 1/4 tank of gas, so I started by making sure I didn't run out. It would be really nice if they didn't have less than 1/2 tank so renters don't have to guess how far they can go.

Brett L. le

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Too long of a wait both picking up and dropping off. The size truck I reserved was not available although they did offer an alternative. And this was after I was called 1/2 hour before my pickup time (on my way there) that the truck I reserved wasn't going to be onsite til 2 hours later. I was also contacted 1 week prior that the location I reserved did not have a truck and that I needed to change my location of pickup.

Andrew E. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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Please be sure to have all rented items in the truck if possible- we had to wait for our moving blankets etc.

Sherry M. le

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Le client n'a pas laissé de commentaire.

Ed S. le

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The staff treated me as if I was the best customer that was on the property! I run a company and I would hope our customers leave our building with a similar feeling about our business as I did when I left with the Trailer I rented from you folks this morning. I had a good day thanks to you people.

David S. le

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Dispatch issues, they seemed to have a lot of computer issues resulting in me sitting there for an hour. Nice people though!

Jamie F. le

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Le client n'a pas laissé de commentaire.

kevin H. le

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Everything is good

Simon L. le

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The changes that I did on-line were not shown on the contract.

Robin R. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Great , easy returns. All done on the app after hours

Timothy H. le

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I didn’t receive the text message for returning the trailer until an hour after I dropped it off. I was therefore unable to check it in because it read that I needed to be with it and I was at work. I was then hit with a $21 fee because I didn’t check it in?! Not right.

Joseph F. le

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Everyone is extremely helpful and professional

Matthew H. le

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Le client n'a pas laissé de commentaire.

James C. le

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You need more people in the store at 8 am. There were 7 people scheduled for that morning and only one poor girl doing everything.

Danielle W. le

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Le client n'a pas laissé de commentaire.

Gladstonya G. le

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I will be filing a complaint regarding this most recent rental, as I was charged a late return fee and if it is not refunded immediately, I will out reach to the consumer fraud division at the Attorney General office

Lena S. le

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Le client n'a pas laissé de commentaire.

John F. le

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The employee who helped me was great. Unfortunately she was the only one working at the store that morning. The wait was unacceptable.

Debra G. le

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Le client n'a pas laissé de commentaire.

Kathryn P. le

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It cost me 14.97 in gas and I only drove 15 miles. Then it cost me 20.00 because I returned it after hours but it was Sunday and they closed at 600pm. So I paid 75.00 to move 3 pieces of used furniture. And the woman I spoke to on the phone was very rude.

CHARLES B. le

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Continue hiring pleasant and knowledgeable staff.

Paul M. le

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Le client n'a pas laissé de commentaire.

Thomas F. le

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Both the people who helped me were great. No problems at all. Only took 5minutes to check in/out.

Joseph F. le

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Everyone involved was very helpful and professional

MARLON G. le

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It ain't broke, so don't try to fix it.

Michael R. le

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There was items in my rental drom the previous users. The rental was not swept clean.

James K. le

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My return of the truck was quickly processed, greatly appreciated at the end of a very long day. I spent only about 5 minutes there.

Kimberly M. le

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Don’t mess up a customer order

Stephen V. le

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Le client n'a pas laissé de commentaire.

David A. le

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Spent around 45 minutes there and had to switch trailers twice because of bad equipment maintenance. The staff was very good about everything and very friendly. I would suggest a better maintenance plan/ better check in procedure to try to catch bad equipment early instead of when it’s completely broken/ unusable.

Haleema S. le

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the movers that we hired through Uhaul movers were horrible. they left our furniture in the street. We had to call customer service. the movers was asking us for cash. we had to call the police. Horrible

Ryan T. le

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The attendant felt like they were pushing me out the door, didn't walk to the truck and look it over with me. The gas amount was lower than what was on the paperwork. The vehicles oil light kept coming on.

MARYBETH C. le

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Very professional, I would recommend company,..thank you U-Haul.

Barry B. le

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Le client n'a pas laissé de commentaire.

Leslie W. le

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Great customer service - very friendly!

YVONNE T. le

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Le client n'a pas laissé de commentaire.

Peter K. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Kevin B. le

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Very good service and staff cash very nice thank you

Brian K. le

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Le client n'a pas laissé de commentaire.

DONALD R. le

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I decided not to make a reservation this time because the last time I did they did not hold my reservation and I was there on time. This was a much smoother experience and the woman that got me all set up was amazing and they guy who helped me check in was also amazing. Thanks!

Shahidah K. le

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Le client n'a pas laissé de commentaire.

Samvel A. le

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Le client n'a pas laissé de commentaire.

Andrew B. le

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More available furniture dollies.

MARYBETH C. le

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Very professional and understanding all my needs where meat , I would recommend Thanks U-Haul...??

Gene R. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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My order was mixed up. Had it reserved for the wrong day

John D. le

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Furniture dolly was not available. Truck had a sticky interior and smelt like cigarettes. Staff seemed less than thrilled to exist, much less be at work helping customers.

Jason S. le

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Le client n'a pas laissé de commentaire.

Janice H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Great service. Took maybe 5 minutes to finish the trans action. At several times by several people we were backed if everything was ok (it was not the back rear light was not working). They did a great job and Very friendly.

Roy M. le

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I was charged an addition fee 2 days after i returned the trailer. Unknown why. Brakes on trailer also squeaked bad every time i applied the brakes.....unpleasant for an 8 hr trip.

krshunna W. le

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long line and was busy but other then that good service

george C. le

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Le client n'a pas laissé de commentaire.

Clint W. le

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great service and up to date and great equipment.

Kathy P. le

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Le client n'a pas laissé de commentaire.

Bernice P. le

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The truck was not cleaned out when I picked it up. There were ashes in the ashtray and it didnt look vacuumed.

joseph B. le

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This was the dirtiest uhaul we ever rented. The windows were so dirty we couldn’t hardly see when it got dark and on coming traffic was coming towards us. I rubbed my finger in the window and it was the inside of the window. The entire truck was filthy!

Joe L. le

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Le client n'a pas laissé de commentaire.

dennis s. le

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Very efficient.

David V. le

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Possibly the easiest part of our moving experience

Shuheng W. le

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Overall it was not a delightful experience, the person who helped me register was very perfunctory.

justine b. le

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Great people, very helpful and nice !

jeffrey g. le

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i

miguel r. le

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Staff were great in assisting their customers. One person in particular.

Erin S. le

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Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

Brittany P. le

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The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Jason F. le

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Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

Lee Ann H. le

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The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

MICHAEL K. le

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I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

Sandra R. le

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Well kept

penny r. le

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In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

Morteza H. le

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The sales person was really helpful and quick.

Richard C. le

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Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

shirley c. le

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You helped me very much. I have already told individuals of your hospitality

MICHEAUDE C. le

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First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.