Le client n'a pas laissé de commentaire.TIJUANAS W. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Cohoes
Pour nous contacter
Cohoes, NY 12047
(Rt 470 & 787)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
definitely should install lights in the units and allow 24-7 access paying so much for 10 pm storage is ridiculous but overall thanks for the unitIsrael G. | Expérience générale
Lower the cost for renting at one location and returning to another location.David S.
Way better than Albany Broadway CenterDavid W.
Le client n'a pas laissé de commentaire.ALBARAANAJIB A.
Le client n'a pas laissé de commentaire.Laquisha S.
Le client n'a pas laissé de commentaire.allen H.
Le client n'a pas laissé de commentaire.Daniel M.
The staff was greatNasanga S.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.shanece C.
Le client n'a pas laissé de commentaire.Patrick K.
I was charged a cleaning fee when there was a small amount of debris in the back from broken particle board. I was not told there would be a cleaning fee if it wasn't returned spotless or I would have simply swept the small amount of debris out myself. Highly disappointed.Jessica M.
Le client n'a pas laissé de commentaire.Debra B.
Le client n'a pas laissé de commentaire.Jun Z.
Le client n'a pas laissé de commentaire.Brandon A.
Le client n'a pas laissé de commentaire.Alex K.
Le client n'a pas laissé de commentaire.Andrew K.
Nothing! Perfect return experience!Eddie M.
when returning truck after hours we check in with cell phone,we should not be charged $20.Roger M.
Wouldn't recommend u-haul! See above comment!THOMAS T.
Not enough staff they were doing their best but it should not take 40 minutes to pick up a van that had been reserved on line. Some customers were sent away and told to come back as many reservations were completely off no truck was available or the wrong size vehicle was there.mike B.
Changed truck size day before despite reservation made weeks in advance so that's fun.Matthew K.
Le client n'a pas laissé de commentaire.Steve K.
Le client n'a pas laissé de commentaire.Sharon F.
Le client n'a pas laissé de commentaire.Natalia G.
Le client n'a pas laissé de commentaire.SHEENAM B.
Everything went smoothly. Your employee was very polite and helpful. ThanksDeb F.
The pickup location was spacious with easy access and egress. The team was well prepared and the turnaround time to get me on the road was minimal. No negative or additions neede.Stephen M.
I will never use Uhaul again after todays experience at this UHaul location. I reserved a 15 foot truck and when I arrive was told there wasn't one available and would only give me a 10 foot truck. Then all of a sudden a 15 foot truck was available but they stated there was some problems with it and it was running bad. Stuck between a rock and a hard place I had to accept the truck. The front bumper on this truck was ready to fall off with scratches all over the truck. When driving the truck it sounded like it was gonna blow up and had problems changing gears. It definitely was not a safe move. When I returned the truck I made a complete and was told that I was adamant about a 15 foot truck. Yes I was adamant about the reservation that I had made for a 15 foot truck that didn't put me in a horrible position to drive unsafe. They did discount the truck but I feel I shouldn't of had to have paid at all being put in that situation with an unsafe truck.Gregory P.
Oil your hinges and ratchet strap gears more often for easier operation.OWEN C.
Megan and staff were fast and efficient.Timothy R.
They did not have our truck ready for us for pick up as requested (I had scheduled everything for mobile pickup so we could do it early in the morning), then after having to wait for 2 hours for the facility to open, we had to wait even longer for them to find everything. Over all, their mistake put us 3 hours behind in our move, which not only cost us that time, but also extra money.Michael F.
Truck was not very clean- windows were filthy and no washer fluid in the truck.Jennifer G.
Le client n'a pas laissé de commentaire.Karen C.
Le client n'a pas laissé de commentaire.Roy J.
Le client n'a pas laissé de commentaire.Abdelhafid M.
Le client n'a pas laissé de commentaire.Carol S.
Le client n'a pas laissé de commentaire.Christopher C.
The trucks transmission was jumping when we accelerated. The gas was under a quarter tank when I got it. I had to bring wipes because the interior was nasty, stinky, and dirty. When I see the wipe it was black from the dirt and grease. They were understaffed and the people had no leadership. It was a free for all.Andrew D.
Customer service was very nice and polite.dale W.
Had to load trailer myself when picked up. When I returned no one was in office area and once again I was asked to lift trailer off the hitch.Joseph D.
Le client n'a pas laissé de commentaire.Marcelo P.
Great service fast and promptEdward W.
The store had 1 person working and the truck did not have air conditioning.leslie B.
Le client n'a pas laissé de commentaire.Riyajahamad L.
Double charged me and the truck smelled like a barnyardNakiah G.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.Meenakshi K.
Le client n'a pas laissé de commentaire.Heather W.
I would have gotten a lower rate if I would've went to Hertz for a weekly rental. Lesson learned.David W.
No major problems doing business here. Everything went wellGerald B.
Le client n'a pas laissé de commentaire.Heather W. | Premières impressions
Smoothe transactionElba P.
Le client n'a pas laissé de commentaire.James M. | Premières impressions
Le client n'a pas laissé de commentaire.Brian F.
Le client n'a pas laissé de commentaire.James M. | Expérience générale
I was not given or sent a receipt. It took me a long time to get my van because I had to wait for the person checking me out stopping to do other things instead of finishing my input . when i brought it back he said it would take time to check it in and he would email my receipt, I still have not received anythingDaniel M.
Le client n'a pas laissé de commentaire.Christina K. | Premières impressions
I would just like to say that Kasey with Cohoes location was wonderful and helped me also CJ from Albany helped me as well thank youjuliette L.
Prices are deceptive with many hidden fees, staff was not very helpful, only useful for utilitarian convenienceRussell B.
Truck was filthy , dashboard parts had been repaired with what looks to be white household Culk and cupholder was falling out even with the "repair" done and when I picked the uhaul up my paper from the employee stated the uhaul had half of a tank of gas I get in and start the uhaul it was less than quarter dash said 18 Miles to empty , if I hadn't needed the uhaul in an an emergency on a tight time frame I would have went back inside but I didn't, the employee didn't even come out from behind counter to check the uhaul for any reason and I asked to be shown where it was parked he replied "we don't have many DC truck it can't be that hard to find"Richard M.
Got overcharged, due to them being backed up. I rent vehicles often and most of the time the customer service is great but being charged an extra day plus other fees because they were too busy to check me in on time is not good customer service.Cassandrae S.
$200 for a 10ft box truck for 8hrs is outrageous. I'll find other means of moving next time.Joshua W.
Horrendous customer service. Second time in a row I've been disappointed and angry with the way I've been treated. I'll be contacting a representative tomorrow to voice my concerns. I will never rent from you again.Aaron Q.
Truck had trouble shifting into drive. Megan, the customer service person at the location was awesome!Lynn L.
Train your technicians! Trailer came off the ball, as the technician did not tighten the lock screw down, while driving down the road. Fortunately I was only going 30mph at the time.Brian M.
Le client n'a pas laissé de commentaire.Thomas B.
My storage unit was infested with dead mice. I had to leave all my stuff. I called several times to speak to a customer service agent, no one ever called me back. I spoke to other people in other areas of your company. I know they emailed you several times!!!PAMALA A. | Expérience générale
We're not able to provide dollies as I requested.Susan H.
Better staffed store & better communication within the store. We got there & the trailer we supposed to have had a broken roller door. Then told they did not have another trailer & we would have look for another at another location. Mind you we booked this in advance as we were moving the next day. They offered a larger trailer at the same price however it was too big for us to haul. They gave us the number to local hotline & they stated they had a second unit on premises. We had to wait for them to find it & work us through the system again. Total time wasted was 2 hours for a simple scheduled pick up, time we did not have to spare.Deborah D.
The only thing I had to call about was to clarify electronic tolls. Otherwise was awesome. Was even told how many gallons of gas to return at pre rental level.Lillian D.
Le client n'a pas laissé de commentaire.Michael L.
I rented a cargo van to move mattresses. I reserved the van online several days ahead and had no problem when I checked in at the counter, I was done and on the road in about 15 minutes. The van was there but it wasn't clean. The cargo area was in decent shape, but the cab was dirty, especially the seats. The seats needed to be vacuumed and the steering wheel and dashboard needed to be cleaned. Thankfully it did not smell like smoke. The van ran fine, it was pretty comfortable and only used 7 gallons of gas for just under 200 miles, I was impressed. When I returned it, I had no problem at the counter and there were no unexpected charges. The staff were nice and very helpful. I drive by this location frequently and it always has several cargo vans, a couple of pickup trucks, what appears to be a good variety of box trucks, and various types of trailers. The day I rented the van was the middle of the month, I was the only customer there when I picked it up early in the morning and there were only 2 customers when I dropped it off an hour before closing time. I'm pretty sure that around the first of each month it's very busy and customer service issues are probably more likely to arise. Other than the dirty cab, I had a good experience and would rent from the location again.Nancy H.
They seemed short staffed which is a problem everywhere, however the issue was the truck I was given was in the middle of the truck line. I had to go back in and let them know. The nice desk guy tried to find the keys of the trucks at the beginning and end of the line but couldn't. So he had to get my truck out of the line and hit the trucks each time until he could drive out. I understand the wait in line because of being short staffed but it seemed very disorganized with the missing of the keys.Dana M.
People were great. Location perfect. Truck had an issue maintenance would not have picked up on. HVAC fan clicked on and off. So basically no AC on a 90 degree June day in Maryland. Truck has to moving for the problem to present itself. There's a problem with the fan speed control switch. Needs to be repaired or replacedFrank B.
We had a great experience.they we're very nice an we would recommend to a family or Friends.thank you againGloria M.
Le client n'a pas laissé de commentaire.Ray R.
Le client n'a pas laissé de commentaire.Joel R.
This was best location and teamAbdul R.
Le client n'a pas laissé de commentaire.GERALD R.
Hard time getting in and out of the place trucks parked all over the front of it at 5:00 p.m. they charged me 2 gallons of gas when I only went 7 miles with a 10 ft truck and I know enough to shut the tow haul off I'll probably give you a poor review on Yelp as wellDan N.
They were very busy didn't have time to do the dropping off routine, asked if I paid by credit card and if I put gas in the truck I answered yes to both, she then told me to leave the key in the truck the receipt would be emailed to me. Last night I got the receipt and was charged an extra day because the truck was returned late, they check it in at 10:33am. Call customer service who said I would get a call back. No good at all!Elaine P.
Pickup had a bad smokey odor and trash in it, bed of pickup had 4-5 pieces of trash in it which I saw the Uhaul employee look at and walk away from. I did not like that the employee called me â€œhonâ€ - disrepectful.Kristen M.
Le client n'a pas laissé de commentaire.david L.
The truck steering is all over the place needs a wheel alignment and transmission needs to be serviced it had problems going into drivejames G.
Le client n'a pas laissé de commentaire.Anthony H.
Le client n'a pas laissé de commentaire.Roger F.
First of all the truck I reserved was not available!!! Then Wehad to call customer service & find a location that had a truck which put us an hour behind our schedule. The staff was kind & understanding but it was totally ridiculous that my reservation wasn't honored!Miles L.
Le client n'a pas laissé de commentaire.sara H.
This place was a disaster. Trailers and vehicles parked all over. In the driving lanes, out in the street. Only one worker and he gave no real information. Joke of a place.ADAM P.
Le client n'a pas laissé de commentaire.Michelle W.
Le client n'a pas laissé de commentaire.Ashley M.
Make sure the attic doesn't leak, it ruined some of my belongings.Catlin P.
I always use this location. They seem to always have enough equipment available. Their customer service usually very good.Robert B.
The two employees working at the location were great. Clone them.Tabor F.
Wait time was excessive as only 1 employee was checking people in when I picked up and dropped off. Truck was dirty and smelled Breaks had almost an inch of playEdward K.
Le client n'a pas laissé de commentaire.Paul S.
Don't schedule appointments when no installer is available.Claude S.
Check your equipment before leaving leaving the property so there will be no problem while you have your vehiclePatrisha G.
Le client n'a pas laissé de commentaire.Nathan R.
Le client n'a pas laissé de commentaire.nick D.
Le client n'a pas laissé de commentaire.SAYEDKHALID A.
Lower the prices. Prices are to high for all u haul locations.shawn M.
Le client n'a pas laissé de commentaire.Emily M.
Le client n'a pas laissé de commentaire.Lisa J. | Expérience générale
If I could rate 0 star from day one I would!nicole p. | Expérience générale
Staff in general is not always accommodating when doing truck rental. The process is clunky at best. He storage unit was fine.Mary S. | Expérience générale
Le client n'a pas laissé de commentaire.TYSHANEM W. | Premières impressions
Le client n'a pas laissé de commentaire.Dakota M. | Online Move In
Le client n'a pas laissé de commentaire.jasmine s. | Expérience générale
Le client n'a pas laissé de commentaire.Dakota M. | Online Move In
Le client n'a pas laissé de commentaire.Madison B. | Premières impressions
Le client n'a pas laissé de commentaire.doreen d. | Premières impressions
Robinson rented me a truck that has ice on the windshield, which I had to get someone to clean off, but worse, there was ice and snow on the cube box of the truck! Which came off and could have damaged someone's vehicle, or injured someone! The truck was not set up for return correctly as I clearly stated one way, to get a free month of storage at the Cohoes location. The fact your mobile app does not allow to change drop off locations is not convenient or helpful at all! I had to call in several times to clarify about the drop off.Scott S. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Premières impressions
I wish there bigger spaces available.KERI K. | Premières impressions
Le client n'a pas laissé de commentaire.julia R. | Premières impressions
I was happy with the placecatherine i. | Expérience générale
Le client n'a pas laissé de commentaire.Amy P. | Expérience générale
Only reason I am rating it BELOW AVERAFE IS THE MONTH OF OCTOBER MY MOM PASSED AWAY SO I WAS OUTTA TOWN UNTIL OCT26TH . I KEPT IN CONTACT WITH CORPORATE SO I DIDN'T GET SLAMMED WITH OUTRAGEOUS LATE FEES AND I WAS TOLD SHE WOULD NOTE MY EMERGENCY OUTTA TOWN AND GUESS WHAT???? I GOT HIT WITH A MONTHLY PAYMENT OF $144 FOR A $64 STORAGE UNIT... I AM NOT VERY PLEASED AT ALL.. THIS IS NOT GOOD BUSINESS AT ALL. I HAD A DEATH AND BURIED MY MOM THEN JAD TO GO TO BUFFALO TO TAKE CARE OF HER HOUSE TO PUT IT ON THE MARKET. THANKS FOR NOTHING I WAS OVERSHELNEX AS IT WAS AND YOU MADE IT WORSE FOR ME IN NOVEMBER BECAUSE I DIDN'T HAVE THE $$ TO THROW AWAY .Michelle J. | Expérience générale
Le client n'a pas laissé de commentaire.dreamer p. | Expérience générale
Le client n'a pas laissé de commentaire.john j. | Expérience générale
Was not refunded anything !!!Julie S. | Expérience générale
Le client n'a pas laissé de commentaire.Richard M. | Expérience générale
Le client n'a pas laissé de commentaire.Scott S. | Expérience générale
Le client n'a pas laissé de commentaire.Diana R. | Premières impressions
Very goodMichele f. | Premières impressions
Le client n'a pas laissé de commentaire.michael s. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Premières impressions
Very happyROBERT F. | Expérience générale
Le client n'a pas laissé de commentaire.Taylor C. | Expérience générale
All was well. The only "issue" that I thought might be handled better has to do with calling the location by phone. I had a very difficult time getting through to the service center there on Ontario street. Almost impossible to call and reach someone there.JOHN THOMAS P. | Expérience générale
Le client n'a pas laissé de commentaire.LUISA R. | Expérience générale
Extremely helpful staff worked through an issue with my reservation quickly.Timothy L. | Premières impressions
We rented over a year and we would choose you again thank you for all you have donewalter k. | Expérience générale
The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.Dorje M. | Premières impressions
Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.Jennifer F. | Expérience générale
Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Mercicainaaan l. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTY M. | Expérience générale
When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.liz s. | Expérience générale
Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothingbilly w. | Expérience générale
Very efficient.dennis s. | Expérience générale
Possibly the easiest part of our moving experienceDavid V. | Expérience générale
Overall it was not a delightful experience, the person who helped me register was very perfunctory.Shuheng W. | Premières impressions
Great people, very helpful and nice !justine b. | Premières impressions
ijeffrey g. | Expérience générale
Staff were great in assisting their customers. One person in particular.miguel r. | Expérience générale
Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.Erin S. | Expérience générale
The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. AwfuBrittany P. | Expérience générale
Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employeesJason F. | Expérience générale
The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.Lee Ann H. | Expérience générale
I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunitsMICHAEL K. | Expérience générale
Well keptSandra R. | Expérience générale
In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn't even receive A card to get into the place until about a week before I exited. Fix itpenny r. | Expérience générale
The sales person was really helpful and quick.Morteza H. | Réservation
Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happyRichard C. | Réservation
You helped me very much. I have already told individuals of your hospitalityshirley c. | Expérience générale
First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.MICHEAUDE C. | Expérience générale
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