They forgot the trolley and ramp It was not a good experience movingMarcella C.
U-Haul Moving & Storage of Cohoes
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This experience and location was absolutely perfect!! Thank you!Ryan G.
Le client n'a pas laissé de commentaire.JAMEST S.
Le client n'a pas laissé de commentaire.CHRISTOPHER A.
Le client n'a pas laissé de commentaire.Jan D.
Le client n'a pas laissé de commentaire.MARCSTEVEN P.
Le client n'a pas laissé de commentaire.KARLE B.
Le client n'a pas laissé de commentaire.CHARMAINEJ K.
Le client n'a pas laissé de commentaire.Kenneth L.
very quick and organizedJason C.
Le client n'a pas laissé de commentaire.Josh G.
agent was helpful and professionalRAYMONDJ C.
I drove my rental truck a total of 10 miles. I brought the truck back with more gas in it then when I took it out. I was told that I was being charged 15 $for gas. I contested this charge and it was eventually removed. It made for a bad experience.Robert M.
Not give me a trailer with a speed limit of 55 when my reservation was from NY to SC.Kerri J.
Le client n'a pas laissé de commentaire.Janelle C.
Ask your associates to put on masksSam Q.
Le client n'a pas laissé de commentaire.JASOND W.
When we picked up the truck the cargo area was super dirty and clearly not disinfected. We spent some time cleaning and sweeping. We did take pictures for record keeping. There was also a dolly in the truck just moving arround back there that we did not use. Not in our contract and I did call the location to let them know. The receptionist was nice and helpful. My family and I wish the truck had been cleaned and disinfected due to covid before the pick up. It took time that we couldnt really give. Thank you though.Jose C.
Everything was perfect. Customer service was friendly and helpful. I like the gallon used gauge on the paperwork to assist in refueling! Dropoff was simple. I always use this location.THOMASFRANK M.
Customer service was good. The truck was clean but it ran horrible! Very loud. I thought it was going to break down.THURMONDLEE H.
Long wait time to pick up. Truck still covered in snow from storm days ago. Return time took over 20 minutes. Man not wearing mask when in doors.CJ C.
Azzi , The manager is very polite & professional very young also . Very good experienceJOHNMICHAEL B.
Le client n'a pas laissé de commentaire.NAQUAND G.
Le client n'a pas laissé de commentaire.RUBYM F.
I had scheduled a pick up for 8:30pm and I was called and told I needed to be there before 7pm because they were closing. Don't know if that is due to the fact we picked up our truck New Year's Eve but if that's the case the website should reflect those hours. I had to bring the truck back before we were actually finished using it. Everything else was fine, clean and dolly was put in the truck before we left with it.ERIC J E.
Terrible. We had to walk around in a parking lot with wet snow then after finding the truck was ther but no key we fax to drive to Another location further away to get a key. No compensation for the e further location or loss of time was provided.mark K.
Le client n'a pas laissé de commentaire.Zebiullah N.
Le client n'a pas laissé de commentaire.JOHNFRANCIS H.
Le client n'a pas laissé de commentaire.ShawnD T.
Everyone and everything was excellent!THOMASJ M.
I love the all staff very nice and friendly helpfulAHMEDRIAZ K.
Le client n'a pas laissé de commentaire.TIMOTHYJ K.
Extremely helpful staff worked through an issue with my reservation quickly.Timothy L. | Premières impressions
Le client n'a pas laissé de commentaire.Manuel P.
Le client n'a pas laissé de commentaire.ALAN C.
Very helpful staff at the facility worked through issues with my reservation.Timothy L.
i was overcharged for a dolly i never had and an extra day rental because the counter attendant did not change my pick up time to 2pm which is when i actually picked up the truck and instead left it at my reserved time of 11 am even though i asked him to change it to 2pm and he said he would. i am overcharged 79 $!JOHNM S.
My time for pick up was changed without letting me know.Dana F.
They have all the materials you would need for a move and a large selection of equipment / trucks. The staff was friendly and helpful. The only challenge I had was that there was about 2 inches of snow covering the vehicle, and the back was frozen shut. They helped remove the snow from the windshield and broke the ice free from the back so it would open. Thankfully, none blew off the roof onto vehicles behind me while driving it on the highway. I would rent from here again.Richard L.
Le client n'a pas laissé de commentaire.JOHNCANDELERO T.
Le client n'a pas laissé de commentaire.Patricia O.
Le client n'a pas laissé de commentaire.SHANIAMARIE B.
Le client n'a pas laissé de commentaire.NELSONL B.
The interior of the truck was clean but they could have cleaned all of the snow and ice off the windshield. Other then that it was a great and easy rental.STEPHANIEJEAN P.
When we got there 5 mins before the store opens no one was there to move the trucks from the night before. They were 5 mins late to open the store. Also they were absolutely NO help when we got stuck in the snow. You should think about hiring people who actually care about their job.MEGHANELIZABETH D.
The parking lot could have been better plowed after snowJoseph H.
Le client n'a pas laissé de commentaire.patrick C.
Le client n'a pas laissé de commentaire.Brandon C.
Le client n'a pas laissé de commentaire.Christopher I.
We rented over a year and we would choose you again thank you for all you have donewalter k. | Expérience générale
The UHaul store I went to did not open at 7AM as they were supposed to. And because I was dropped off, I had to wait in the cold for about 20 minutes. The customer in front of me was offered some form of compensation due to the inconvenience of waiting. However, I received no such offer. Furthermore, my rental was supposed to be from 7AM to 1PM and I was asked if I would be dropping the truck back off at 1PM. This is despite the fact that I didn't receive the keys until after 730 AM. I've done business with UHaul at this location several times. However, today's experience will probably cause me to look elsewhere.Michael S.
I originally reserved at another location in Troy and when I arrived they had no trucks. They told me U-Haul would send me a text the day before telling me where to pick up the truck, but I received no communication. We were then sent to the Cohoes location.This was annoying and wasted our time. We should have received more instruction on operating the truck. I could not adjust the mirrors.PAULFOX S.
Le client n'a pas laissé de commentaire.Zoraida Q.
Le client n'a pas laissé de commentaire.chris B.
Le client n'a pas laissé de commentaire.Brennan W.
Truck was filthy!!!!! Food on the floor. Cigarette ashes everywhere. Over 111 000 miles on the truck. Check engine light was on the whole time and the truck almost broke down several times. Don't use this location!!!DIANE G.
Washed the inside myself, Clorox wipes were filthy!!!! No power in vehicle, mileage and gas amounts were all off on initial paperwork. Check engine light was on. And service was horrible!!! VERY UNHAPPY!!!!Jennifer J.
Overcharged me when I bought the uhaul back the same dayLATONIAS S.
Transaction was made easy by the staff .. very helpfulSHELLYMARIE A.
Excellent staff when picking up and dropping off! Process was smooth and quick.Louis C.
My experience with this u-Haul company was perfect. MerciEILEEN B.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.Jorge B.
Le client n'a pas laissé de commentaire.Walter B.
Le client n'a pas laissé de commentaire.Marsha M.
6 people in front of me in line and 15 people behind me in line. One person at the check in desk, what a hot mess. Same as a month ago when I rented a car trailer. Whats the point of doing the precheck and filling all the info out ahead of time to wait 45 minutes in line? Next time I will look for another way.Barry L.
Paid for dolly that wasn't provided, uhaul was not cleanedJoshua I.
Needs new wiper bladesTHOMASE B.
Le client n'a pas laissé de commentaire.FREDA O.
Was in a bind needed truck a hour longer and was told noLATONIAS S.
The truck cab could have been cleaner but the service was good. The associates made the process easy and quick which was a big help to make my move more efficient.Kelene W.
Le client n'a pas laissé de commentaire.ALEXANDRA B.
The interior of the truck was dirty, so it could be cleaned next time.Christopher G.
Donish was nice and Aziz was helpful but combative. Trying to call this location prior to pickup was hell no one answers phone. There was some issues with our rental and Aziz helped with the issue but again- but a little combativebruce F.
Le client n'a pas laissé de commentaire.LOURDES C.
Le client n'a pas laissé de commentaire.malcolm S.
Excellent service.Haven B.
Keep doing what you're doing, I have no negative comments ~TONIM C.
Add more employees, sometimes long hold time until a customer service representative available.KARLICHERI S.
Service was great, quick and easy.Zoraida Q.
Le client n'a pas laissé de commentaire.LAURENM D.
Uhaul scams the fuck out their customers.Schuyler S.
Le client n'a pas laissé de commentaire.Melissa J.
Wait times in line could be quicker. The last two times I rented I waited in line for over 20 minutesAnthony G.
One worker, not the one waiting on me, but right behind the counter was not wearing a mask. The person waiting on me was wearing his mask and could not have been more helpful.ROBERTJ N.
Le client n'a pas laissé de commentaire.RONALDA B.
This location staff is amazing and nice I hope all locations have like this professional workersMuhammad I.
Staff was wonderful.Nicholas T.
Best transaction ever!!!Patrick K.
Le client n'a pas laissé de commentaire.JUSTINM G.
Le client n'a pas laissé de commentaire.christinia M.
VERY GOOD SERVICEGary A.
Truck was very dirty on the inside and was not cleaned at all. Even the basic things such as candy wrappers were just laying on the floor and behind the seats. For the price and in today's world you would think this would have been priority.MICHAELR B.
I liked it here and I recommended it to my friends and family.SHAMILA H.
Very good service here I like it and I recommended it to my friends and family thank you.SHAMILA H.
Cigarette smell throughout the rental. Cigarette butts and ash in the ashtray, floor and in the box. Truck wasn't swept out before our rental. Right rear tire wasn't holding air, had to stop about 5 times for air in the tire... which delayed me from moving in in time to drop the truck in Lee Mass on the correct day. Ended up having to rent the truck for an additional day because of multiple stops for air! Truck wasn't entered as being returned... which uhaul called me multiple times asking if I was planning on returning it. The pickup location was ok, they deal with a lot of shit there from customers, but do their best. The drop off location was in a good spot, but think the lot needs to be paved... I bottomed out the suspension twice with no load in the back due to deep and wide holes all over the drive way.Mathias J.
Great ServiceFritz B.
Le client n'a pas laissé de commentaire.VASYL H.
I was charged for a dolly that was never given to me. While I did mention this to the staff while check out was happening the 7 dollars was still charged. While it was not a big amount this should be refunded specially because I did call u haul and they added a note that needed to be considered during checkout otherwise the staff were awesome and the experience was phenomenal .I will still go back but will be careful of this.Johnson S.
Le client n'a pas laissé de commentaire.Fritz B.
Le client n'a pas laissé de commentaire.THOMASGORDON H.
The guy barely talked to me when i dropped it off. Just messed around on his phone. No greeting, not friendly, then told me the charge. Very poor customer service and people skills in general.Dayna D.
The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.Dorje M. | Premières impressions
Was not told storage room was raised, about 10 feet in the air before renting unit. Mobile stairs had to be placed, you'd unlock the door, then have to move the stairs out of the way to open the door, then move the stairs back. Unit had a huge beam and lots of wires running through it. Glad I was storing boxes and not bigger items. / Removed items from locker after hours. Called next day to close out. Direct Deposit was not stopped. Called to have stopped. Monies were withdrawn. Called to get refund. Six days later money had not been returned. Had to call again. I believe my issue has now been resolved. I hope. After 3 phone calls and being on hold 20 minutes each time I am not thrilled about this experience. I will still use this site again. I just wasn't thrilled with this time.Jennifer F. | Expérience générale
Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Mercicainaaan l. | Premières impressions
Le client n'a pas laissé de commentaire.CHRISTY M. | Expérience générale
When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.liz s. | Expérience générale
Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothingbilly w. | Expérience générale
Very efficient.dennis s. | Expérience générale
Possibly the easiest part of our moving experienceDavid V. | Expérience générale
Overall it was not a delightful experience, the person who helped me register was very perfunctory.Shuheng W. | Premières impressions
Great people, very helpful and nice !justine b. | Premières impressions
ijeffrey g. | Expérience générale
Staff were great in assisting their customers. One person in particular.miguel r. | Expérience générale
Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.Erin S. | Expérience générale
The balance due for the storage account never shows up online until its due and then a 15 $late charge gets added to the account. My storage unit was locked up by the facility even though I paid. AwfuBrittany P. | Expérience générale
Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employeesJason F. | Expérience générale
The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.Lee Ann H. | Expérience générale
I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunitsMICHAEL K. | Expérience générale
Well keptSandra R. | Expérience générale
In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn't even receive A card to get into the place until about a week before I exited. Fix itpenny r. | Expérience générale
The sales person was really helpful and quick.Morteza H. | Réservation
Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happyRichard C. | Réservation
You helped me very much. I have already told individuals of your hospitalityshirley c. | Expérience générale
First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.MICHEAUDE C. | Expérience générale
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