Le client n'a pas laissé de commentaire.Armand S.
Customer Reviews for U-Haul Moving & Storage of Columbia
Pour nous contacter
Columbia, CT 06237
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lee G.
Le client n'a pas laissé de commentaire.Philip S.
The manager I delt with was great a real nice and friendly person I would recommend him to anyone looking to rent anythingRobert M.
Le client n'a pas laissé de commentaire.yoland v. | Premières impressions
Le client n'a pas laissé de commentaire.CHARLES S.
In and out to pick up equipment in less than 15 minutes. Great service.John F.
The pricing remains very confusing to me. Mileage costs seem to vary from rental to rental for largely the same trip.Daniel B.
Excellent customer service at this location.Frederick T.
If I had known that I had to fold the blankets I would have. 6 blankets cost 25$ to fold?? That's outrageous. Telling me that I should of zoomed in on a green tag to have known this is poor customer service. Tell me ahead of time, I mean the manager is the one who checked me out and gave me the blankets. A heads up would be good customer service. I even told the guy the blankets were in the back, if he had said i should fold them i would have. I will never rent here again, because that's just sheisty.Brian S.
Le client n'a pas laissé de commentaire.ALEX C.
A new employee went above and beyond to help me with a problem. Excellent.John S.
Friendly and helpful.Carl H.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.HEATHER P.
Le client n'a pas laissé de commentaire.Thomas S.
Very good experience!Robert M.
Le client n'a pas laissé de commentaire.James M.
Devin is an amazing person. Trouble shot the problem with the wiring harness and located the part I needed on line. Shane and Bernadette were also very helpful in solving my rental needsMALLORY B.
Le client n'a pas laissé de commentaire.Jared P.
Le client n'a pas laissé de commentaire.JENI S.
It's just great. Not my first time here and everyone here is great. Hooked up my trailer and took it off when I got back. No hassle. Price is right.Luka S.
Le client n'a pas laissé de commentaire.Joseph V.
Great staff and clean, dry storage.Janet O. | Expérience générale
The Columbia store was a fantastic experience, well stocked, clean and well run.GREGORY D.
Include instructions inside the truck on how to change the rear view mirror positioningAntonio C.
Le client n'a pas laissé de commentaire.SHERRI F.
This was by far the cleanest and friendliest U-Haul facility I have ever been to in my 20 years of renting from U-Haul. I I would encourage that more establishments in this area follow their example.Everyone went above and beyond to provide exceptional customer service. Any questions I had were explained and answered in a thorough manner. Thank you Bernadette and management and especially the crew and cleaning faculty.Silonia L.
Le client n'a pas laissé de commentaire.MARK D.
Customer service 100 %. They were fast and very helpful I recommend everyone go there the trucks were very clean and ready to go!JOSEPH G.
Will use againAnne C. | Expérience générale
Shane and Bernadette are a pleasure to work with.Susan N.
Le client n'a pas laissé de commentaire.Geoffrey K.
Le client n'a pas laissé de commentaire.JEFFERY F.
There was an obvious sign of cleaning and upkeep. You could tell there had been a smoker in the truck at some point but clear effort was made to fix the smell. I could only smell a faint odor. Good job!!Kevin R.
merciAngela M. | Expérience générale
Keep on haulin'MILTON K.
Le client n'a pas laissé de commentaire.LEO T.
Le client n'a pas laissé de commentaire.SETH C.
Our service rep was very nice and knowledgeable.Linette H.
Le client n'a pas laissé de commentaire.Paul M.
Don't change anythingRalph S.
Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I'm a woman.Maria M. | Premières impressions
After a very poor experience with a different Uhaull store I was put in contact with Shane the GM of the Colombia store and he sourced a tow hitch that I was told would take a week to arrive (from the other Uhaul store) it took Shane 2,5 days. Devin installed it and I could not be happier with the service that was provided. Thank you Shane and Devin, Jim Gallagherjim G.
Le client n'a pas laissé de commentaire.Karl B.
Nothing Shane was fantasticRicardo R.
The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could've easily explained they do not pro-rate, but I was left to wonder and had to research it myself.Leslie G. | Expérience générale
Fast service would use againEDWARD S.
Le client n'a pas laissé de commentaire.Robert M.
Very helpful at this location.Peter M.
Hard to get uhaul- had to travel 1,5 hoursâ€¦.Silas W.
Shane is the best when it comes to cooperation and customer service. The vehicle used was very impressive in its functioning for our given needs. Will continue to rent from this locationJ K.
Friendly and efficient.ben F.
Ive have been a customer of U-Haul services in the past and have always had a decent experience. This location with Shane far surpassed all of my expectations. He was friendly, helpful with all the details and went out if his way to ensure everything was just right. The truck I rented was impeccably clean and ran perfectly.Gervacio P.
Le client n'a pas laissé de commentaire.Devin M. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica K.
Le client n'a pas laissé de commentaire.JOHANNAH K.
A 20 foot truck rental....for a 2000 mile trip. The equipment was old...I was concerned the entire trip as to if it would make the entire trip. I would suggest that for a customer going on long trips the newer equipment would be made available and the older equipment be used for local rentals.JEROME V.
Service manager went above and beyond to locate parts and install in a timely manner.Luis B.
Everyone I talk to was very niceROBERT R.
Le client n'a pas laissé de commentaire.RHONDA K.
Let them know that 2 fees and 1 rental tax may increase the total cost by 10 % or thereabouts. However, total cost was still worth every penny to me..PHILIP S.
Le client n'a pas laissé de commentaire.ROBERT S. | Expérience générale
Second time renting here and another positive experience. Seamless after hours return as well.SANDOR B.
Good peopleJAMES P.
Le client n'a pas laissé de commentaire.Jon A.
Le client n'a pas laissé de commentaire.Mark H.
Le client n'a pas laissé de commentaire.Stephen L. | Premières impressions
Le client n'a pas laissé de commentaire.KRISTY S.
I wait down week before I need trailer and order 8 ft by 5 ft box trailer when I show up that day to pick up trailer I pay for it and we went out side and I start to back up to it the manger says that not your trailer we made mistake and we rent it to another customer that taking it out state so your stuck with this open trailer he wouldn't give me discount on price and I need that box trailer didn't have time go somewhere else so took trailer and of course when I move out of my house it rain and all my stuff got wet I will never go back to Columbia u haul and will tell everyone to avoid Columbia u haulTimothy B.
This is by far the best U-Haul location I've ever worked with.Mark G.
Le client n'a pas laissé de commentaire.JOHN P.
Le client n'a pas laissé de commentaire.WALTER C.
Shane's great; he sorted out my order and got me out the door in 10 minutes. Thanks, Shane!Meghan D.
Our associate was great, very knowledgeable!MELISSA V.
Equipment appeared very old as door rolled up rather than opening outward which is shown on the pictures on the website and appears to be newer equipment. Ultimately the cargo trailer axel broke and the trailer need to be towed for the remainder of my trip. Luckily I was less than 150 miles from my ultimate destination. Overall, getting ahold of U-Haul roadside assistance was chore and took a long time. However, the people assisting were all very attentive and communicated well. The ultimate flatbed driver was excellent, but took 90 minutes to reach me. The breakdown and eventual assistance was a 6 hour experience..Jeffrey O.
Staff was super friendly and helpful! Will use it again! Thank youLuka S.
Cleanest Truck I have ever had. Great service.Kevin F.
Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.Robyn B. | Expérience générale
Le client n'a pas laissé de commentaire.Melanie L.
Le client n'a pas laissé de commentaire.destiny p. | Premières impressions
Le client n'a pas laissé de commentaire.JOSEPH L.
Great experience!SCOTT W.
Great staff and great vehicle!STACEY R.
Poor communication. I was told completely incorrect information multiple times from the very beginning of my booking process. The store charged me extra by accident and almost month and a half later I am still waiting to be reimbursed. Called the store and sent emails. The manager was incoherent and absolutely no help. He pretty much said not my problem. Customer service only responsed to me when I went through my credit card company to say there was a error in my being charged. Customer service said they would be in touch and nothing. This is insane. I was told by multiple people that I shouldn't have been charged. I kept thinking uhaul would take care and it has been a month and half and nothing.rachael N.
Le client n'a pas laissé de commentaire.THEODORE K.
Very knowledgeable and professional. They had me checked in and the trailer attached and on my way in 15 minutes.JEFFREY B.
Excellent costumer service...great equipment..!!LUIS R.
Le client n'a pas laissé de commentaire.ORIALIS B.
Shawn from scheduling and Shane at the location we're very helpful! Well done.Barry S.
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Le client n'a pas laissé de commentaire.CHARLESJOSEPH JR F.
Nothing , customer service was the best!Kevin A.
We had a small wiring issue with our trailer, but Bernadette was great got Devin right on it. He found the issue before my boyfriend whom is an electrical engineer could find the issue. Everything was seamless, right down to the nice guy checking us back in. Did not get his name but nice, big, jolly guy. He is an asset to your company i believe. Thanks for making it a good experience.PETER P.
N/aenevia b. | Premières impressions
Le client n'a pas laissé de commentaire.Brian G.
Le client n'a pas laissé de commentaire.WAYNE D.
Le client n'a pas laissé de commentaire.serge a. | Expérience générale
Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for collegeLaura S. | Expérience générale
Le client n'a pas laissé de commentaire.Heather P.
This location claimed they were too busy to fill the gas and left me with a quarter of a tank and instructed me to go to a gas station down the street to fill the gas tank and instructed me to make sure there was a quarter tank when I returned it. I only used a quarter of a tank resulting the the gas tank being 3/4 full when I returned it for which I received no compensation when returning it . My trip was 94 miles and my truck reservation contract says I was allowed 96 miles. Receiving location receipt charged me for 8 extra miles saying I was only allowed 86 miles which conflicts with contract,KURT G.
Le client n'a pas laissé de commentaire.Charis C. | Expérience générale
Le client n'a pas laissé de commentaire.Avery L.
Le client n'a pas laissé de commentaire.Joseph T. | Expérience générale
Shane and Bernadette are two of the hardest working people around. They personalize each and every customer's service, explain everything in detail and keep that location running like a well oiled machine!! Very happy with my resent interaction and look forward to doing business with that location in the future. Thank you Shane & Bernadette!!KAREN C.
Le client n'a pas laissé de commentaire.FRANCISCO G.
Le client n'a pas laissé de commentaire.GLENN S.
Le client n'a pas laissé de commentaire.JUAN L.
Le client n'a pas laissé de commentaire.Joshua B.
Le client n'a pas laissé de commentaire.Edward P.
Le client n'a pas laissé de commentaire.Luis D.
Excellent service, Shane and the entire team always provides a great customer experience !Anthony G.
Le client n'a pas laissé de commentaire.TERRY W.
Actually do what you say you will do and not price gouge meJEFFREY T.
Le client n'a pas laissé de commentaire.CARL B.
Le client n'a pas laissé de commentaire.Brendan G.
Le client n'a pas laissé de commentaire.JOSE A.
Excellent service, great staff.Corinna q. | Premières impressions
You should give out an instruction sheet about the storage units when making salesTAMMY M. | Premières impressions
very friendly staffjuan a. | Expérience générale
Le client n'a pas laissé de commentaire.TINA B. | Premières impressions
Le client n'a pas laissé de commentaire.Suresh D. | Expérience générale
Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.Claudine K. | Premières impressions
Le client n'a pas laissé de commentaire.Lenora L. | Expérience générale
Had to take care of a few things and Shane went above and beyondMark S. | Premières impressions
Shane and his team are very down to earth and professional I would recommend that facility to everyone.KENNETH J. | Premières impressions
Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.JANET W. | Expérience générale
The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employeesMichael A. | Premières impressions
I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don't even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haulloretta m. | Expérience générale
Le client n'a pas laissé de commentaire.Iris M. | Expérience générale
Le client n'a pas laissé de commentaire.Robinann M. | Expérience générale
Le client n'a pas laissé de commentaire.mark s. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan D. | Premières impressions
Le client n'a pas laissé de commentaire.dustin a. | Premières impressions
Le client n'a pas laissé de commentaire.Kristina t. | Premières impressions
Le client n'a pas laissé de commentaire.terri s. | Expérience générale
Helpful assistantMatthew P. | Premières impressions
Staff was very friendly and fast thank uMichelle F. | Premières impressions
Le client n'a pas laissé de commentaire.Lenora L. | Premières impressions
The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.Richard C. | Premières impressions
William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.Alice R. | Premières impressions
Very knowledgeable.terri s. | Premières impressions
I was satisfied with help.sabine a. | Premières impressions
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