Customer Reviews for U-Haul Moving & Storage of Conroe

Évaluation :

5

I did not have a reservation and was moving g the day I can I. Wasn't a problem. Courteous employee jumped right on it and got me done. I had my 3 year old grandson with me. He was getting into everything. The employee gave me a pad lock with a key to keep him busy. It's the little things that make a difference. No appointment and I was still in and out in 20 minutes. Merci

Évaluation :

5

I was very happy

Évaluation :

5

The truck was older and in need of repair. The headliner was coming down and there was old electrical taper on the steering wheel making it very sticky in certain spots

Évaluation :

2

Employees act like they're doing you a favor renting a truck to you. Phone app for faster check-in is worthless you'll still go inside and wait in line.

Évaluation :

3

Trailer had several damages. Broken marker light One missing marker light One damaged strap - didnt notice til I tried to secure the car. Damaged ramp strap - also didnt catch until I tried to pull the ramp out. When I questioned the marker lights at tine of rental - I was told it was “probably the best one “. I usually have better experiences with u haul. On this occasion I was pretty disappointed.

Évaluation :

3

Mornin staff very friendly & helpful…checkin on return afternoon staff could “care” less, almost rude ! The truck ran well but the cab was filthy I used wipes to clean off dash/full of some liquid spills & cleaned off seats full of food debris…smelled awful in cab !! … have used this location since 1991…never again !!

Évaluation :

2

Be honest about how long the install is going to take. My car was there from 10am until 6pm because you didn't have any installation techs on site that day. Also, they weren't real sure how to install the quick connect wiring and I was told on 3 separate occasions that it would take 30 more minutes. I had to literally stand at the garage bay and wait for someone to tell me what was going on. The employees were standing outside smoking and chatting with friends that stopped by instead of working on my car. The manager did discount the cost due to the hassle, but it was still aggravating when it should not have been.

Évaluation :

3

guys working the outside just took the keys and said have a good day. not much interaction with this location.

Évaluation :

4

Maybe ask your people working the lot to be a little patient as we all can't back trailers very well. The office workers were very friendly and helpful.

Évaluation :

3

Window visor on driver's side kept falling down had tape on it to keep it up. 6 hours after drop off haven't gotten any indication that my rental is over. They said just leave it outside with the keys but no one askedy name or gave me any final checkout receipt

Évaluation :

5

If it wasn't for U-haul, we would have been without a vehicle. The van was fairly clean but not spotless, especially the windshield. There was maybe something wrong with one of the tires, it shook a little while traveling down the road.

Évaluation :

1

My code did not work and I will be charged extra now

Évaluation :

4

We got some rain and wipers weren't cleaning good , needed new wipers

Évaluation :

5

Nothing that comes to mind.

Évaluation :

5

Very crowded. It was a good thing I went during open hours because I would have been confused about where to leave trailer. Thankfully on-site staff were helpful

Évaluation :

3

I rented a Tow Dolly; The equipment was 'serviceable', but NOT 'clean and well maintained', both fenders had been noticeably damaged, both straps for securing the wheels of the towed vehicle to the dolly were noticeably frayed, securing tabs for the hooks on the safety chains from the dolly to the towed vehicle were damaged and marginally usable. Fortunately, I had no trouble due to these shortcomings. U-Haul used to have well 'maintained equipment', what's happened? Driving out of the U-Haul facility, I felt as if I had just rented from 'Junkyard Johnny's Rent a Heap Cheap' place, but paid premium price for marginal equipment.

Évaluation :

5

The assistant who helped me hook up and check out was friendly, knowledgeable, and helpful!

Évaluation :

1

They will give you a truck with no gas then charge you a fueling charge of $60 so that they can fill up their truck tanks for free. Don't recommend unless you like being stollen from. Thanks to this disgusting store I cannot pay my mortgage due to them charging my card without my knowledge. Thanks a lot U-Haul!! 郎

Évaluation :

5

It was very smooth process returning the trailer it only took few minutes to complete

Évaluation :

5

Quick and easy.

Évaluation :

5

I'm still waiting on my receipt and ALL your trucks need an alignment

Évaluation :

3

Bien

Évaluation :

5

Great service, great location. Very helpful staff. Easy to deal with.

Évaluation :

5

People were friendly and the service was fast. Picked up the trailer in less than 10 minutes and dropped in off in about 3 minutes. When dropping it off two people saw me pulling up and met me in the parking log. Thanks for great service today!!!

Évaluation :

4

Originally was supposed to drop off equipment at circle S hardware. Called before close to confirm I could drop off after hours. When I arrived at circle S, the entrance was chained and a giant moving truck blocked off the entrance. I had no where to drop the trailer. Absolutely frustrating and inconvenient! I was proactive and called to verify! the guy who answered told me no problem I could drop it off after hours. I had minimal time to drop off so needless to say, I couldn't accomplish the drop. I went to an anniversary dinner with the trailer, ate dinner and dropped off the trailer at 11pm here, at I-45. Terrible customer service on circle S hardwares part!!

Évaluation :

5

The only issue I had was trying to get in the parking lot coming off the exit on I45. Very dangerous cutting across three lanes of traffic trying to make a right turn into the parking lot. Great customer service!

Évaluation :

5

The delivery was excellent. The driver great. Helpful and friendly. Very satisfy ethics the company

Évaluation :

5

Awesome experience , I will definitely use UHAUL again and off course I will highly recommend to people I know , my family and friends Maraming Salamat po sa inyo !

Évaluation :

4

The storage space I rented needs some repair. This should have been addressed before I moved items into it.

Évaluation :

5

Sierra was great ! Help us especially the system was down when we return the truck.

Évaluation :

4

They had me move trailer to a location and they unhooked it and told me all was good. Never received closer out contract. All went fast and service was good.

Évaluation :

5

Perhaps a larger parking area?

Évaluation :

4

Expensive but otherwise great.

Évaluation :

2

Van was dirty and I received it on empty. Had to go up the street and fill it immediately. The following day the back tire had low air…had to stop and fill it. Not a good experience. I do not feel the van was well maintained.

Évaluation :

4

Washout or sweep debris out of trailer. Told to return equipment to specific spot which then had move to other location in yard. Never had paper copy of rental agreement.

Évaluation :

3

The auto transport trailers that were available all needed a good once over. I chose the best of the bad ones and still ended up blowing out a tire and had to replace the tie down straps. The delays and repairs cost me a day of my travels.

Évaluation :

1

The Uhaul app wouldn't let me log in for over 45 minutes, and it wasn't until we spoke to two different customer service reps that I was able to get into my account. Even then, Uhaul insisted we talk to ANOTHER customer service representative. In addition to that, the people who used the Uhaul before us left the truck almost on empty, and so I had to pay for gas that the other people used but I didn't.

Évaluation :

1

Had initially reserved a storage unit at this location along with dropping off the 26' truck I had rented for a one way move. When I arrived storage unit was occupied. They ended up finding an indoor unit. After a lengthy delay and moving belongings into the new unit, I ended up returning the rental truck :28 min late. They charged me for an entire extra day along with a fuel charge even though I returned at required fuel level when I signed the contract. Still waiting on a response to rectify the issues.

Évaluation :

5

Once Again I Had A Great Experience, And Lauren Went Above And Beyond In Assisting Me

Évaluation :

5

The assistant manager was awesome! She was so helpful and nice! The customer service we received was outstanding! Thank you! Tommy Deiss

Évaluation :

2

Customer service and attentiveness were poor. Multiple people were behind the desk, one on the phone, and the only person helping customers was the one on the phone. It could be a perception issue, but it was unacceptable. Also, the staff member responsible for hooking up and disconnecting trailers was lazy. No one came out when I pulled up for drop-off.

Évaluation :

5

Everything Was Fine. Lauren Assisted Me With A Small Problem, And I Was Good. The Only Thing They Didn't Have Was An Appliance Dolly, But, I Managed With The Furniture Dolly.

Évaluation :

3

Very upset when I asked my debit card NOT be charged as I wanted to charge it to my credit card. I was told the contract would have to be reversed and a new contract created. I had already been waiting and did not have time for this. Had I not told the check in person and the counter person this as soon as I got there I could understand.

Évaluation :

5

Staff and management are very knowledgeable and professional.

Évaluation :

5

A little faster move through at the front counter. Otherwise everything was perfect.

Évaluation :

1

I have been to this location a hand full of time and it's been great! But this time I was treated extremely poorly. After I checked in inside, I went outside and was waiting for the guy to come hook up my trailer for over 10min. Finally, this guy comes walking up to me with his hand out, looking like the Uhaul Rambo with trailer wires strapped around him, ok it was kinda funny. But he was acting like I was going to steal it or something? I said, "hello Sir, I just need this trailer". He said "I have a trailer going out?" He stands there for a min and then walks over, yanks the trailer up and begins to hook it up- never says a word and when he is done, he just says "you're good"... Acting as if this is my fault or something? Then a few days later I show up to make the return and start to drive up to the equipment return area. Another gentleman points off to the side like I can read his mind. I put my hand up like what do you want? I drive over to the side not exactly sure where he wants me to go? He then walks up to my window and I say "I don't know what you want or where you want me to go Sir". He proceeds to have an attitude with me and speaks to me sarcastically as if once again this is my fault he can't communicate in a professional manner. All this to say, in a matter of days I was treated so disrespectfully from the outside staff at this location. It isn't hard to use words to communicate in a respectful manner, it's truly that simple.

Évaluation :

5

Good service and fast response.

Évaluation :

5

Girl that checked us in was fantastic. I wish I would have gotten her name.

Évaluation :

3

Personnel were vague about a receipt of turn in. I had to actually call to get a receipt.

Évaluation :

5

Just wish they had more dolly's.

Évaluation :

5

I was disconnecting the trailer I rented following the application instructions. A member of the staff came over and checked on my and informed me that he would complete the return process quickly. I really appreciated the help and support from the staff at this location.

Évaluation :

5

Staff members were knowledgeable and helpful

Évaluation :

5

You have good customer service thanks

Évaluation :

4

The cost is very high

Évaluation :

5

Thanks you taking care of me

Évaluation :

2

1)-Storage was rain leaking roof, 2)-smells very humidity . 3)- I check out very 2 weeks before expiration and $0.0 credit to me not fear 4)- I rented because is any other option this little town.,(Conroe Texas) also the trucks for rental not maintaining, mirrors broken, wipers blade gone, the steering wheel sticky and dirty , bed truck dirty and ( I have pictures if need it) ect . Sinceraly : Jose.

Évaluation :

5

She was brilliant

Évaluation :

4

S.O.

Évaluation :

5

Staff is amazing 😁

Évaluation :

5

Excellent customer service

Évaluation :

5

Very nice folk

Évaluation :

5

Excellent service Zack. 👍🏾

Évaluation :

5

Thanks for all your hard work

Évaluation :

5

Love the staff! 😘♥️

Évaluation :

3

Gate accessories excellent going in coming out is terrible I waited 15 minutes one day for someone to notice that I need to get out and I was told to call in the office when you want to get out but I didn't have my cell phone that day you can't get out without someone letting you out it needs to be someone monitoring a camera to push a button to let you out or it needs to be pushed button for the customer to let themselves out

Évaluation :

3

I went to close out my storage unit with u haul and they still charged me for the next month

Évaluation :

5

Miss Kasey runs a tight ship and took excellent care of us!

Évaluation :

5

1. I wish they would offer more discounts 2. When UHaul asks a consumer to haul another persons load, they should comp the UHaul. The UHaul load team says that's not an option. UHaul should make it an option. I would have taken a load from Rochester to Atlanta, everyone wins in that deal

Évaluation :

2

The lady was rude when I walked in I didn't get greeted like everyone else I was thought to be another customers wife , when returning the U-haul truck she got upset for me asking where to put the key to return it at an kept saying she told me the direction when I rented the U-haul well my apologies I was moving all day for hours an when I walked for direction on returning it she wouldn't stop talking about how she already told me an how she wrote it down an if you have ever moved before you know your Brain goes foggy . So I didn't have a good experiance an I will not recommend this place to another customer at this time

Évaluation :

5

Absolutely wonderful staff and property

Évaluation :

5

I love the Manger there she is Awesome and so is her team. Thank You, MS. HICKS

Évaluation :

3

Price way to high for 10x10 storage with isn't climate controlled

Évaluation :

3

Staff was very polite. There was a issue with locker 116 and 112. I believe they both need to be repaired. Thank you for your service.

Évaluation :

5

The bathroom didn't have any hand soap. There was not enough staff to handle the flow of business. One person was answering all phone calls and live customers..

Évaluation :

5

Great location and staff

Évaluation :

5

Staff was amazing and very accommodating to what I was needing for my move ! Would definitely recommend Conroe Uhaul and storage for all your moving and storage needs

Évaluation :

5

I would like to thank the office staff..

Évaluation :

5

Staff was always friendly and helpful.

Évaluation :

5

All the staff at CONROE UHAUL were very professional, and pleasant ! Very knowledgeable to my storage needs!! Thank you, KASEY and Robert

Évaluation :

1

They'll prorate you going into storage, however not when you're moving out. Seems to me that's theft. Now they can "double rent" a unit and make twice as much. Units are supposedly 10x10. I moved my items into a Public Storage 10x10 I had excess room after combining the Uhaul storage with another 7,5x5 storage. Dissatisfied is an understatement.

Évaluation :

5

The agent that moved me in was awesome. She went above and beyond. There should be more like her. I cannot recall her name but she's blonde hair with braces.

Évaluation :

5

U-HUAL is been my best place to go for moving or store..

Évaluation :

5

Overall a great experience if future storage is needed I will definitely be using uhaul.

Évaluation :

2

I was charged for a fun month but moved out a few days in and they kept my money

Évaluation :

5

Only issues I experienced, was everytime I pulled into uhaul, always had to "maneuver" around parking lot, just to get to gate....never a permanent "direction" to gate, without being blocked by something. That was frustrating. Everything else was good. Thank-you, & Blessings

Évaluation :

4

The air conditioning tubes in the climate controlled area needs to be changed. There is what appears to be mold on it in some areas of the tube.

Évaluation :

3

Storage room were not lit so it was hard finding things we were looking for. Had to carry a flashlight into the room.

Évaluation :

5

Your staff was amazing, this was by far my best experience with a uhaul facility. I was so impressed by everyone's friendliness as this has not been my experience at other uhaul locations. The lights weren't working on the 400 side when we were finishing unloading.

Évaluation :

5

Very nice people who knew what they were doing. The operation is well run.

Évaluation :

5

The staff is absolutely wonderful and professional to work with!

Évaluation :

5

super nice and friendly people. Great GM Casey

Évaluation :

4

The unit is sipposed to be climate controlled...but it was extremely HOT Inside. 🔥

Évaluation :

1

After traveling for two days I arrived at your Conroe facility to place items in storage. Staff could not find reservations , did not have any available units so I found alternative arrangements. Upon opening e-mail, later, after offloading at alternative site, there was a reservation number and receipt for storage fees. Totally incompetent. Will not use the Conroe for any services.

Évaluation :

5

From management down, great experience 👍

Évaluation :

5

If I ever need another storage unit I will be using this Uhaul storage facility. Thank you Kasey for the help over the years.

Évaluation :

5

With the exception of when my lock ate my keys and the staff not being allowed to help me get it off my unit, my year with this location was wonderful. The staff are always friendly, helpful and if they don't know something they actually find out for you.

Évaluation :

5

Thank you, 👍

Évaluation :

5

A bit price on mileage but ,it was a blessing I still would recommend it if I had a truck

Évaluation :

5

Kasey was so amazingly helpful and so nice. Even in the phone she talks to you like she knows you. I love that. Customer service is off the charts. Trinity was also super kind and helpful. Trickles down. Great management makes a huge difference. Thank you Kasey

Évaluation :

5

This place is great and there loading service was amazing. Use Tic Tock movers. Great guys.

Évaluation :

3

Location is not the best place, if you google it all it shows is the fwy.

Évaluation :

5

The staff at this location in conroe is STELLAR!

Évaluation :

5

N.D.

Évaluation :

5

Kasey does an amazing job running her location. She went above and beyond to help us out with our move and made us feel like family. Each of her employees were friendly and helpful and we will absolutely recommend this location again and again.

Évaluation :

5

They all were friendly and very helpful. I am super happy with their help!