Customer Reviews for U-Haul Moving & Storage of Conroe

7 639 évaluations

1305 I-45 S   Conroe, TX 77301

(936) 756-5489

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(936) 756-5489

1305 I-45 S
Conroe, TX 77301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Maryanne V. 
Évaluation :
5

Very helpful staff

Andrew H. 
Évaluation :
5

Quick drop with Mr Edison,gone in 5 minutes.great.

DAVID S. 
Évaluation :
3

Lights on trailer did not work when I left the lot. Tried to troubleshoot over the phone when I was loading trailer. Tried fuses in my vehicle. Could not get lights to work. Upon return, uhaul employees hooked trailer to a Uhaul truck and still could not get lights to work. Very disappointed that they put me on the road with faulty lights.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Everything was excellent at the pick up location. However, at the drop off location we dropped off the trailer and did not need to be cleaned out The only thing we did not do was fold the furniture pads that we rented so really don't understand why we would get an extra $26 charge which equates to 5 % of the rental costs I would like to get that money credited back because the trailer was not in any way shape or form needing a cleaning it's exactly how we found it except for furniture pads were not folded.

Dee V. 
Évaluation :
5

Every person we dealt with was pleasant and very willing to help.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonnie D. 
Évaluation :
2

My only problem was I think I got charged for gas and I shouldn't have I drove 41 miles then put in 4 gallons of gas and still got charged $17,5 for gas I think the truck I rented gets more than 10 miles to the gallon

EDWARD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
3

Check in slow because of several check ins at same time but I never received my email receipt

Charles P. 
Évaluation :
5

Outstanding. Knowledgeable personnel with great attitudes and serviceable equipment. Would use again in a heartbeat.

Michael G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty W. 
Évaluation :
5

Amazing staff, very courteous and professional.

william A. 
Évaluation :
4

They automatically charged me for an additional day after telling me to bring in the truck today 8/11/22 at 5pm and that I wouldn't be charged another day. Now I have to wait 3 business days to get my refund!

gregory P. 
Évaluation :
5

I love manger Casey Kennth n Jones. Bust butt there Trinty counter amazing

Mary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lita G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

allison A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Samantha F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie A. 
Évaluation :
5

Excellent service à la clientèle

Sofia E. 
Évaluation :
5

The owner was extremely accommodating and helpful; a lifesaver when our reservation at another location fell through because equipment was not returned. Absolutely would recommend.

vickie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D.  |  Expérience générale 
Évaluation :
1

So i get the uhaul returned now im fighting to get my money back they charged me $117 more after i return it after only 2,5 hrs. And imagine this i can't get anybody on the phone. $200 for a uhaul i used for 2 hrs and bought insurance just in case on.

Tracy Thomas T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

linda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

thomas S. 
Évaluation :
3

I am being charged for 398 miles I did not driv

Gabriel A. 
Évaluation :
5

Not a thing everything was spot on

edward C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kristen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pierce R. 
Évaluation :
5

Great friendly service.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armstrong N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

With the exception of when my lock ate my keys and the staff not being allowed to help me get it off my unit, my year with this location was wonderful. The staff are always friendly, helpful and if they don't know something they actually find out for you.

HELEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
4

They had the trailer I requested.i was sent to another location.that location did not have the trailer. I finally went back to the original location to downsize trailer.But I was able to get the trailer I reserved. Dispatch system does not know what's going on

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R. 
Évaluation :
4

Make the truck in a little more accessible place to pick up and leave from.

Geoff T. 
Évaluation :
5

I loved the pick up truck very well kept

NANCY N. 
Évaluation :
4

Drop off was quick although staff didn't ask me anything so I was a bit confused about the process, but much better than pick up.

Luz L. 
Évaluation :
5

Great Service, even though they were very busy

Jesse J. 
Évaluation :
5

I have nothing to suggest I have rented several times and each time it was easy with zero diffculty.

Leslie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

A Former Customer "ok"! On this last rental I told CS Casey, Rep I needed a furniture dolly 24hrs "ahead of time"! Once I was to PU Truck "NO Furniture Dolly" so long story short I had to pay additional $30 for 1/2HR Man Power to Load a Wall Unit OUT OF Pocket for NO Furniture Dolly! They told me give me a $14.oo Credit on my CC for not having the Furn Dolly IT HELPS THX OK! I guess this rental was supply and demand this location? I was hoping it could be more on $$, I needed that Furniture Dolly on this Whole Rental Described! I will use you again ok a loyal returning customer R. Abbondondolo Contract # 16176102 Conroe,TX 77301 God Bless America and U -Haul!! I remain.

ROCCO A. 
Évaluation :
1

This is my second experience with this location, my first l picked up a trailer to help move my grandson to college. My contract had one drop off location, then I received an e- mail with a different location. This is my second time using them and I get charged twice one my debit card. Tried to call them, on hold 15 minutes. Call back they say please hold and hang up. Call the third time forwards me to some central calling location. Would not recommend this place to even my enemy.

Henry Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
4

Have someone pull the vehicle out to be ready to leave vs. have me back it out of a crowded narrow space between other trucks.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tenille F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shawn S. 
Évaluation :
3

They called me for 3 days saying I still had the 5'-8' trailer,eventually they got it right..

Greg D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FABIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Everyone there were so friendly and helpful. Walked me through everything and answered any and all questions. Wonderful place to go. Will most definitely recommend to others!

Thelma H. 
Évaluation :
5

Rented a 26 ft truck for a move from Texas to Ohio. We arrived to pickup truck and were assigned one of their new Ford F650 rentals as the manager said they are reserved for long distance moves. The truck was a pleasure to drive. Comfortable, adjustable steering wheel, adjustable seats with drivers bolster, and seat back adjustments, relatively quiet, BT radio connectivity, and a great engine and transmission package. Combined with the low deck height and ramp made loading and unloading quick and painless. I can't say how nice these new trucks are equipped compared to the last time we rented. Thanks U-Haul. Someone did their homework on how to take the work out of the actual move between locations.

VINCE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA F. 
Évaluation :
5

Kenneth was great at drop off, friendly and efficient!

Owen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston H. 
Évaluation :
5

Front desk guy was awesome. Super helpful.

Wes M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Welinston N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melina C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Krystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON BRASELL P. 
Évaluation :
1

I NEED MY REFUND, YOU PRETTY MUCH SCAMMED ME!

Shauna B. 
Évaluation :
3

This was the 3rd site visited to drop off trailer after 2 sites identified by uHaul refused to take it. UHaul's system is poor for determining compatibility of 3rd party franchises with customer needs.

Scott H. 
Évaluation :
5

UHaul made the moving experience 1 000 % better. We did it with a friend's truck last time and used the UHaul truck this time and this time was SOOOOO much easier and we only had to make 1 trip.

Michael R. 
Évaluation :
5

Very good people

patrick S. 
Évaluation :
5

Overall great experience. Uhaul makes it easy. However, the 4 prong light connector they were using was bad and they tried to tell me the plug on my vehicle was bad. I had to ask them to use a different extension and it worked fine. I'm over happy and will obviously be back.

MARCUS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
1

Truck was dirty, however the worse thing was the severe exhaust leak which filled the cab with fines that were strong enough to cause a headache. The truck sounded like a race car with no muffler. Because of the severe exhaust leak I was forced to ride with the windows down which was not comfortable in the 100deg Texas heat. When I dropped off the truck, I showed the worker (Trinity) the problem. He agreed that there is a bad leak. I should be reimbursed for a portion of the rental.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

The Manager was fantastic. I reserved a 20 ft truck, but it was not returned the night before so she left me use the 26 ft. No big deal, just problem solving. We got the move completed at a fraction of the cost the other truck companies would have charged.

Michelle R. 
Évaluation :
5

Great hard working people. Please keep this up it's really appreciated

Brandon J. 
Évaluation :
3

The people working at the office were not helpful and lack training skills. Would definitely not recommend that location.

Walter A. 
Évaluation :
5

We had the best experience with everyone at this location. The manager and her team are amazing! They went above and beyond to help us with anything we needed. We highly recommend using them for all of your moving supplies and trucks. Thank y'all so much for all of your help!

Carole R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carole R. 
Évaluation :
5

Unexpected value! Reserved a van, but upon arrival none were available and the front desk kindly offered an upgraded truck kept at all the van rates. They even offered free chilled water bottles while waiting in the summer heat. Will recommend this to anyone moving in the area.

Cord S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacobo R. 
Évaluation :
5

.

Lynn F. 
Évaluation :
5

Van was have transmission problems

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William J. 
Évaluation :
3

Double check the inside is clean before customer leaves the lot.

Jacob T. 
Évaluation :
5

Friendly ladies and men getting equipment secured to my truck!

Aldon P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chloe B.  |  Expérience générale 
Évaluation :
5

Amazing! Very helpful!

Brandie M. 
Évaluation :
1

I was dropping off a open trailer at this location, I was told that I had to take my vehicle to a canopy, which had already other vehicles being offloaded from a trailer, and there was another vehicle behind a uhaul truck with nothing attached to it. I was told it had to get cleaned (keep in mind this was an open trailer, no covers) so I explained that this is the 3rd time bringing a trailer back to uhaul, this exact location, and the associates inside the store were really rude and started throwing a tantrum in the store with others inside. I went back outside and waited and another lady came outside and starting angrily telling me the same thing (keep in mind that the last 2 times I rented i never had this issue and all I did was go inside and tell the associate I was dropping off a trailer and just check it in and that's that) as she was yelling at me essentially another associate that works outside came up and just told her “I got it” sternly to her and she backed off. Never in my time going here I have ever had this negative of a experience and honestly it has ruined my view of uhaul as a company and from this location as well that will make it really difficult to Recommend this to others. This needs to get fix as this is unprofessional and unacceptable.

Gerardo G. 
Évaluation :
5

Coby was friendly and excited to check us out of our rental! My whole experience with Uhaul was amazing! Thanks Uhaul 酪

hailee K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elsa G. 
Évaluation :
5

Thank you, 👍

Eric M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth F.  |  Premières impressions 
Évaluation :
5

A bit price on mileage but ,it was a blessing I still would recommend it if I had a truck

John T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lesty E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS R.  |  Premières impressions 
Évaluation :
5

Kasey was so amazingly helpful and so nice. Even in the phone she talks to you like she knows you. I love that. Customer service is off the charts. Trinity was also super kind and helpful. Trickles down. Great management makes a huge difference. Thank you Kasey

Jackie H.  |  Premières impressions 
Évaluation :
5

This place is great and there loading service was amazing. Use Tic Tock movers. Great guys.

Scott T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina ` D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

theresa e.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica S.  |  Premières impressions 
Évaluation :
3

Location is not the best place, if you google it all it shows is the fwy.

Irene M.  |  Expérience générale 
Évaluation :
5

The staff at this location in conroe is STELLAR!

Kallista A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos H.  |  Expérience générale 
Évaluation :
5

N.D.

SHALLNEAL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine H.  |  Premières impressions 
Évaluation :
5

Kasey does an amazing job running her location. She went above and beyond to help us out with our move and made us feel like family. Each of her employees were friendly and helpful and we will absolutely recommend this location again and again.

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin S.  |  Expérience générale 
Évaluation :
5

They all were friendly and very helpful. I am super happy with their help!

Theodora G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lillian N.  |  Premières impressions 
Évaluation :
1

Facility did not have access as shown in the video gate was wide open and there was no code needed to get into the climate control storage

Bonnie C.  |  Online Move In 
Évaluation :
5

Excellent so far!! Will store items within week & will go from there! Blessings

Kandi C.  |  Premières impressions 
Évaluation :
5

Kasey is AWESOME, we wish every UHUAL was ran the way she runs her place. Would absolutely recommend.

JOHN M.  |  Premières impressions 
Évaluation :
5

The owner was so kind and helped me resolve my issues with not being able to figure out the online portal (not at all his fault). He was great to work with and provided excellent customer service while I moved out. Merci.

Aubrey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene L.  |  Expérience générale 
Évaluation :
5

My daughter Michelle Henry recommended that I use them and it worked out just fine several times

Lilyan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra L.  |  Premières impressions 
Évaluation :
5

Stored items there for 3 yrs. Employees always friendly and helpful.

nick b.  |  Expérience générale 
Évaluation :
1

Manager Casey, should not be a manager at this location or any. Overheard her say some very rude comments towards myself for being late a payment, only overhead her saying this because she believed she hung up the phone on me but she didn't and I heard her rant about my one late payment, judging my background because of this, very disrespectful person, I made sure to call back and let her know I heard her and she tried to say she was not talking about me but someone els.

JUAN O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy H.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Travis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
4

The only issues we've ever had with this location is maneuvering vehicles between buildings. The staff was wonderful and helpful in working with me in a different town while my mother needed the storage unit.

Stefanie L.  |  Expérience générale 
Évaluation :
2

Door latch needs to be replaced, along with the entire door. For $140 a month needs a light inside as well.

Brenton N.  |  Expérience générale 
Évaluation :
3

I got arrested in Harris County on 10/03/2021, was incarcerated until 12/14/2021. I have been trying to make the money to pay up on my unit so that I can move my belongings out. I start back at work Friday 01/07/2022. Please work with me and be patient because i am paid biweekly and do not wish to lose my belongings. I appreciate your understanding and patience with me on this issue. I truly apologize for the inconvenience it has caused.

ANTONIA C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETT H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yadira R.  |  Expérience générale 
Évaluation :
5

Nice people

GREGORY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Expérience générale 
Évaluation :
4

Kacey general manager very helpful

DIANE W.  |  Premières impressions 
Évaluation :
5

I was so amazed at the impeccable customer service. Everyone was so friendly and helpful. And the free, ice-cold water was a bonus! Merci.

Jill C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Premières impressions 
Évaluation :
5

Just moved to Texas from California. They hooked me up with a 15' unit when I arrived. Very helpful and friendly. Later rented a trailer to move stuff out. Efficient and timely. Knowledgeable, professional and friendly employees, from the office to the yard.

Chris T.  |  Expérience générale 
Évaluation :
5

Buenos precios. Buena atencion.

Yadira R.  |  Premières impressions 
Évaluation :
4

These people worked with me so much! They were very friendly and helpful.

Tiffany C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F.  |  Expérience générale 
Évaluation :
1

I paid for a climate control space. When I visited the location to access my space, the temperature inside was 90°F. It was cooler outside (Oct 16 and 17, 2021) than inside the "climate control" building. This made moving extremely difficult for me, and I became ill.

Erin E M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennefer O.  |  Premières impressions 
Évaluation :
5

Quick and friendly and very convenient hours

Josefina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginette A.  |  Premières impressions 
Évaluation :
5

Thank you!!

Ella Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
5

The assistant manager CaseyI was SO helpful! She went above and beyond to help me and to find me a unit by the door. Moving is not fun. And my circumstances are not ideal, but she really lessened the load for me. I was very pleased with the entire process.

Sheridan S.  |  Premières impressions 
Évaluation :
1

I was notified on my receipt when I rented a truck from Uhaul that I would have a 10x10 storage unit free of charge upon my arrival in my new location. I arrived at the Conroe location and asked for the free storage unit. The manager gave me an attitude and with her tell (eyes looking up and to the right - usually means person is lying) told me "No, that is only if we have available units to give you". I had just arrived from 224 miles of hauling a trailer and had no patience to deal with her, so I just rented a smaller one to unload into.

Donald C.  |  Expérience générale 
Évaluation :
2

There are no signs letting us know which units are inside and which are outside. My email said I would have a lock inside my unit and there wasn't one available. I have to wait until the next day for the place to open to get a lock.

OzzhaNetta L.  |  Online Move In 
Évaluation :
3

Kacey was excellent and very accommodating. The problem was that the storage unit that I was rented was full of someone else's stuff! It was too late at night to be able to unload our truck and turn it in. We had work the next morning making it very inconvenient. I called the 24 hour customer service line, and they were very helpful. They gave me another day on the truck and said they would add a free day onto my storage. It was still very frustrating because we had to get the truck unloaded and have the job completed before going to work on Monday and because of the situation we had to work all day and then go back and unload a truck. This could've been avoided had they checked the storage unit to make sure it was empty and clean before renting it.

Kimberly K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cailynn S.  |  Expérience générale 
Évaluation :
1

My problem is with reservations sending me to a facility that was not going to work for storing or things. Really inconvenient aspect of the move and cost me time and effort that we didn't have. The people at the Conroe location were very helpful at resolving what was going to be even more problems because of the reservation team.

ROBERT N.  |  Premières impressions 
Évaluation :
3

After returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.

HELEN B.  |  Premières impressions 
Évaluation :
5

Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for me

cailynn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA V.  |  Expérience générale 
Évaluation :
4

Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyone

ANGELA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnee R.  |  Premières impressions 
Évaluation :
5

Great facility. Clean storage units and helpful staff- very quick and efficient. Merci!

eRIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnee R.  |  Premières impressions 
Évaluation :
5

Thanks again

Shannon M.  |  Expérience générale 
Évaluation :
5

None at this time.

Pam J.  |  Premières impressions 
Évaluation :
5

They have helped us with our move from CO to TX above and beyond what we expected. Merci encore.

polly s.  |  Premières impressions 
Évaluation :
5

Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you again

Mandi M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eRIN S.  |  Premières impressions 
Évaluation :
5

There are always "hiccups" when moving, but the staff and especially the manager, Andrea, we're extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won't hesitate to use this facility again.

Sherry F.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.

Sarah R.  |  Premières impressions 
Évaluation :
5

Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I've rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it's at. If you're in the market for anything they have this is where you need to go people. You will not be disappointed.

JASON MICHAEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Premières impressions 
Évaluation :
5

The moving I have ever had

MELVIN LEROY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinah C.  |  Premières impressions 
Évaluation :
1

Worst company ever

Christopher M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B.  |  Premières impressions 
Évaluation :
4

We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.

JOHN V.  |  Premières impressions 
Évaluation :
1

Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were

michelle f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley S.  |  Premières impressions 
Évaluation :
5

Excellent service.

WILLIAM G.  |  Premières impressions 
Évaluation :
5

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Mark N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamerie J.  |  Expérience générale 
Évaluation :
5

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

JASON MICHAEL P.  |  Premières impressions 
Évaluation :
5

Staff is professional and courteous

Mike C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY.. M.  |  Expérience générale 
Évaluation :
1

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Mike S.  |  Expérience générale 
Évaluation :
5

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Dale M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Great Staff & GM!

Jason N.  |  Premières impressions 
Évaluation :
5

Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Mark N.  |  Expérience générale 
Évaluation :
5

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Flood Safe U.  |  Expérience générale 
Évaluation :
5

Only problem is getting in the gate where the storage is is a little tight.....

Nelson J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F.  |  Premières impressions 
Évaluation :
3

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.

Stefanie L.  |  Premières impressions 
Évaluation :
5

UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Merci.

Michael H.  |  Premières impressions 
Évaluation :
5

Andrea is excellent! I'd like to take her out :) Her team is amazing as well.

Jeremy J.  |  Expérience générale 
Évaluation :
2

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Pamela S.  |  Premières impressions 
Évaluation :
3

Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.

Brooke K.  |  Expérience générale 
Évaluation :
4

Staff was efficient and knowledgeable. Fast and easy process

Jerry S.  |  Premières impressions 
Évaluation :
5

Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!

CARTER B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim P.  |  Expérience générale 
Évaluation :