Customer Reviews for U-Haul Moving & Storage of Conroe

7 361 évaluations

1305 I-45 S   Conroe, TX 77301

(936) 756-5489

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(936) 756-5489

1305 I-45 S
Conroe, TX 77301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

My experience is that it is kind of hit or miss with Uhaul locations. The corporate locations tend to be a little better than the franchise locations but this Conroe location really sets the bar pretty high. I called from a hardware store asking for availability of a trailer so I could purchase a large zero-turn mower. Location confirmed they had it - and they even had it ready for me when I showed up only 20 minutes later. Everyone was very professional. The young man that helped me out was a sharp kid and the gentleman that helped me connect the trailer was hustling his butt off in the heat. Picked up my trailer right away, was able to get back to the store on time to get my mower and everything was seamless. Great job, Conroe Uhaul!

Joseph C. 
Évaluation :
4

Michael was very quick, friendly and professional.

Whitney F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY K. 
Évaluation :
5

Let us know we needed a dolly, would have been Easter on us girls

debbie V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alines R. 
Évaluation :
5

Everything was great. Thanks for having a lock in place for the back door. I would have had to buy one just for the occasion otherwise.

Laura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott C. 
Évaluation :
5

Mr. Jones provided excellent service. He should be recommended for a promotion or corporate job doing training or something that will help customer facing employees. He was extremely personable and friendly and really went the extra mile to be a nice person in general. If every employee worked this way a company would be unstoppable.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
5

Great service...

DONALD P. 
Évaluation :
5

Perhaps proved a written receipt that we dropped off the trailer. It was so easy we left thinking, I hope they know it was us who returned it. LOL This email resolved that question, however. Thank you for your consistent service whenever we've needed you all these years.

rosemarie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony O. 
Évaluation :
5

Nothing. It was a great experience all around.

Craig M. 
Évaluation :
3

Never got an emailed invoice.

Colin B. 
Évaluation :
5

Your manager at this location was excellent. She was professional. She extended herself to make sure all my questions were answered, and she went over and above to ensure I was comfortable with what I was picking up.

Dawn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norika M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilson F. 
Évaluation :
5

Nice staff, very friendly and helpful

Mark K. 
Évaluation :
4

Make sure the locations you have for online reservations are open when they say they will be. We had to use Conroe's location because we had reserved a pick up location in Willis for Sunday but when we got there it wasn't open!

Jon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
5

Michael really did a great job. Went the extra mile and took time ri help me.

Caren P. 
Évaluation :
1

As always, you pick up a truck with less that a quarter of a tank of gas, you bring it back with over a tank of gas then they tell you that they will be charging you an absurd amount of money because they claim that the truck had more gas in it than it did when you picked it up. It is the U-Haul scam. I will never use any U-Haul equipment or service again.

Jimmie Penrod P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIchael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique N. 
Évaluation :
2

The online process to gain access to the truck and return the truck was not working. Then they tried to overcharge our bank card. Not a good experience.

John E. 
Évaluation :
5

The trailer has sand and dust inside. A quick air blowing will be perfect.

Rodolfo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward T. 
Évaluation :
5

The staff at the location was efficient, helpful and very courteous. I appreciate their professionalism.

dirk S. 
Évaluation :
2

Half my equipment was missing on arrival. When I rent moving pads there should be pads available. I shouldn't be sent 15+ min away to get pads from another site. It wasn't a last min addon. It was booked a couple weeks in advance. If there wasn't enough on site then contact other location and get them onsite instead of contacting them when customer asks for them and then sending customers to go get it themselves.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
2

The customer service was bad they had a line almost out the door and showed no effort to try to get people out fast

Gilbert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
5

Great customer service e easy drop-off!

Christi R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
3

Need more employees on Sunday, took over an hour to rent a van. The girl working was talking, and taking entirely too long with one customer using an out of state license. Also, I was given a van out of gas, and a battery cables loose, had to rush to gas station and call road side service to come help start it. Had to put more gas in it then used. They gave me a gas credit, but I ended up using 9 miles and 23 in gas. Claimed I got a gas credit, but I still paid for van. ?. Rent these vans often. This was a bad experience…

ROMA A. 
Évaluation :
3

I did a one way haul and was given a drop off location. However it was a long way from my end destination so I drop it off at a different location. I than received an additional charge of 8:00 because I dropped it off at a different location. I don't think this is right which is why you only got an average rating. It would have cost me more gas than $8 to go to the location you listed on the contact.

george T. 
Évaluation :
3

We filled the gas tank to where it was when we picked it up, but they charged us $12 extra. The only mistake we made was not taking a picture of the gas level before !

michael N. 
Évaluation :
3

During the return process I was charged a cleaning fee because I reported that the trailer was filthy! It was filthy when I got it! The floor is gross.

Christopher V. 
Évaluation :
4

24/7 truck pick up was complicated and unreliable. It didn't work. Improve it.

Jeff Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

george T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheris T. 
Évaluation :
5

Everybody working was friendly as well as Helpful. I have used this facility more than once and will continue in the future as my go to Uhaul location.

Tommy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt N. 
Évaluation :
5

They sorted out the issue I had with my reservation being set up as a round trip instead of a one way. We tried to get that setup on the phone and at the rental location, but it was still wrong when I dropped it off.

John N. 
Évaluation :
5

Please, enforce no smoking policy to all customer with $5 000 on penalty fee.

Luis S. 
Évaluation :
1

Stop overcharging people.

Carlos D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Awesome service.

Walter H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha G. 
Évaluation :
5

Service was quick and staff were nice!

Ian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Z. 
Évaluation :
5

Great service! Very friendly and helpful!

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny T. 
Évaluation :
5

more assistance at counter

April J. 
Évaluation :
5

I showed up 5 minutes before closing and they were still super friendly and helpful.

Jerry S. 
Évaluation :
5

Conroe location was very professional and helpful. Prompt professional service. And answered questions we had. Have used this location several times. These are professionals

Derek G. 
Évaluation :
5

Need better directions on gas amounts consumed and used and put back in charged an extra 10 dollars in gas and put back in precisely what was used other than that great service people location and fast

Savanna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed S. 
Évaluation :
3

I returned the trailer the day I rented it, but the staff failed to mark it as returned for 5 days, which resulted in 5 daily charges rather than 1. U-Haul has reversed the over charges but it was kind of a hassle.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
4

Trucks should be readily accessible.

kelshia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefanie C. 
Évaluation :
5

Nothing. Everything from picking up to returning the van was good. No problems at all. Would use U-Haul and that location again.

Charlie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cameron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregg K. 
Évaluation :
5

Piece of cake… well treated and transaction was without issue Couldn't be more pleased

JoelJoey A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Nothing everything was good

EFREN G. 
Évaluation :
3

Make sure your employees are actually informed so they give the correct information to customers. My fiancé attempted to rent a trailer and was stopped from doing so due to an eAlert. The in-store associate said that even if I rented the trailer I would be unable to being that I was used as a secondary contact for her rental. He was wrong. I rented a trailer through the U-Haul app and was able to do so. Also, my fiancé was given a number to call regarding her eAlert, and it put her on hold where nobody picked up to get it resolved.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
5

Rien

sonya F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA H. 
Évaluation :
5

Had to add 3 extra days for the rental. We had no problem

Kerie B. 
Évaluation :
5

Everything was ABSOLUTELY, POSITIVELY, PERFECT.

Pierre C. 
Évaluation :
5

From putting in my reservation, by Trinity, to getting dispatched by Hannah, Will hooked up my trailer and was there when I came back and unhooked it and returned it for me. All in all great service and easy to deal with. Will definitely use this location in the future.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad T. 
Évaluation :
5

No further comments

LUIS S. 
Évaluation :
5

Counter Service and Yard Service was excellent!

GERARD S. 
Évaluation :
2

Gas was at 3/4 but you gave a contract that showed 1/2 full. The employee shoukd make sure they actually fill before sending off but in your defense i shoukd gave said it before i left but was limited in time. So i generously left it with more then was given which cost me. Money. Next i wasted 8 hours having to use roadside assistance because the sliding door wasnt properly maintained but you gave me the extra 4 hours for free so i was going to ignore the inconvenience. I get my bill and ut shows 2 days of rental 59,9 plus an extra 59,95 fee plys 16,5 for the gas which i left you more then i needed to and then a 28$ 2 day safemove insurance I selected no for. My original bill should have been the 41$ plus the 40 miles. 31,6 a total of 71.60. Which honestly should have a discount due to the issue the veichle had. Tall seemed so helpful about the past situation which i was wronged in but here i am the victim again.

Kenneth Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas and Shei M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos H.  |  Expérience générale 
Évaluation :
5

N.D.

SHALLNEAL M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janell B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine H.  |  Premières impressions 
Évaluation :
5

Kasey does an amazing job running her location. She went above and beyond to help us out with our move and made us feel like family. Each of her employees were friendly and helpful and we will absolutely recommend this location again and again.

JOHN M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlin S.  |  Expérience générale 
Évaluation :
5

They all were friendly and very helpful. I am super happy with their help!

Theodora G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lillian N.  |  Premières impressions 
Évaluation :
1

Facility did not have access as shown in the video gate was wide open and there was no code needed to get into the climate control storage

Bonnie C.  |  Online Move In 
Évaluation :
5

Excellent so far!! Will store items within week & will go from there! Blessings

Kandi C.  |  Premières impressions 
Évaluation :
5

Kasey is AWESOME, we wish every UHUAL was ran the way she runs her place. Would absolutely recommend.

JOHN M.  |  Premières impressions 
Évaluation :
5

The owner was so kind and helped me resolve my issues with not being able to figure out the online portal (not at all his fault). He was great to work with and provided excellent customer service while I moved out. Merci.

Aubrey B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene L.  |  Expérience générale 
Évaluation :
5

My daughter Michelle Henry recommended that I use them and it worked out just fine several times

Lilyan K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra L.  |  Premières impressions 
Évaluation :
5

Stored items there for 3 yrs. Employees always friendly and helpful.

nick b.  |  Expérience générale 
Évaluation :
1

Manager Casey, should not be a manager at this location or any. Overheard her say some very rude comments towards myself for being late a payment, only overhead her saying this because she believed she hung up the phone on me but she didn't and I heard her rant about my one late payment, judging my background because of this, very disrespectful person, I made sure to call back and let her know I heard her and she tried to say she was not talking about me but someone els.

JUAN O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy H.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Travis G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W.  |  Expérience générale 
Évaluation :
4

The only issues we've ever had with this location is maneuvering vehicles between buildings. The staff was wonderful and helpful in working with me in a different town while my mother needed the storage unit.

Stefanie L.  |  Expérience générale 
Évaluation :
2

Door latch needs to be replaced, along with the entire door. For $140 a month needs a light inside as well.

Brenton N.  |  Expérience générale 
Évaluation :
3

I got arrested in Harris County on 10/03/2021, was incarcerated until 12/14/2021. I have been trying to make the money to pay up on my unit so that I can move my belongings out. I start back at work Friday 01/07/2022. Please work with me and be patient because i am paid biweekly and do not wish to lose my belongings. I appreciate your understanding and patience with me on this issue. I truly apologize for the inconvenience it has caused.

ANTONIA C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amanda D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETT H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVEN T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heath W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yadira R.  |  Expérience générale 
Évaluation :
5

Nice people

GREGORY K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Expérience générale 
Évaluation :
4

Kacey general manager very helpful

DIANE W.  |  Premières impressions 
Évaluation :
5

I was so amazed at the impeccable customer service. Everyone was so friendly and helpful. And the free, ice-cold water was a bonus! Merci.

Jill C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M.  |  Premières impressions 
Évaluation :
5

Just moved to Texas from California. They hooked me up with a 15' unit when I arrived. Very helpful and friendly. Later rented a trailer to move stuff out. Efficient and timely. Knowledgeable, professional and friendly employees, from the office to the yard.

Chris T.  |  Expérience générale 
Évaluation :
5

Buenos precios. Buena atencion.

Yadira R.  |  Premières impressions 
Évaluation :
4

These people worked with me so much! They were very friendly and helpful.

Tiffany C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F.  |  Expérience générale 
Évaluation :
1

I paid for a climate control space. When I visited the location to access my space, the temperature inside was 90°F. It was cooler outside (Oct 16 and 17, 2021) than inside the "climate control" building. This made moving extremely difficult for me, and I became ill.

Erin E M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennefer O.  |  Premières impressions 
Évaluation :
5

Quick and friendly and very convenient hours

Josefina M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginette A.  |  Premières impressions 
Évaluation :
5

Thank you!!

Ella Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Expérience générale 
Évaluation :
5

The assistant manager CaseyI was SO helpful! She went above and beyond to help me and to find me a unit by the door. Moving is not fun. And my circumstances are not ideal, but she really lessened the load for me. I was very pleased with the entire process.

Sheridan S.  |  Premières impressions 
Évaluation :
1

I was notified on my receipt when I rented a truck from Uhaul that I would have a 10x10 storage unit free of charge upon my arrival in my new location. I arrived at the Conroe location and asked for the free storage unit. The manager gave me an attitude and with her tell (eyes looking up and to the right - usually means person is lying) told me "No, that is only if we have available units to give you". I had just arrived from 224 miles of hauling a trailer and had no patience to deal with her, so I just rented a smaller one to unload into.

Donald C.  |  Expérience générale 
Évaluation :
2

There are no signs letting us know which units are inside and which are outside. My email said I would have a lock inside my unit and there wasn't one available. I have to wait until the next day for the place to open to get a lock.

OzzhaNetta L.  |  Online Move In 
Évaluation :
3

Kacey was excellent and very accommodating. The problem was that the storage unit that I was rented was full of someone else's stuff! It was too late at night to be able to unload our truck and turn it in. We had work the next morning making it very inconvenient. I called the 24 hour customer service line, and they were very helpful. They gave me another day on the truck and said they would add a free day onto my storage. It was still very frustrating because we had to get the truck unloaded and have the job completed before going to work on Monday and because of the situation we had to work all day and then go back and unload a truck. This could've been avoided had they checked the storage unit to make sure it was empty and clean before renting it.

Kimberly K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cailynn S.  |  Expérience générale 
Évaluation :
1

My problem is with reservations sending me to a facility that was not going to work for storing or things. Really inconvenient aspect of the move and cost me time and effort that we didn't have. The people at the Conroe location were very helpful at resolving what was going to be even more problems because of the reservation team.

ROBERT N.  |  Premières impressions 
Évaluation :
3

After returning probably the worst moving truck I or any of the staff had ever seen(there is a claim in to retire the truck as it is UNSAFE to drive and my autistic son had several panic attacks from the passenger side door) I was told the first month of renting a unit was free with a U-Haul truck rental and yet there was two $76 holds placed on my credit card with no warning or explanation. However, the clerk was very polite if not forthcoming.

HELEN B.  |  Premières impressions 
Évaluation :
5

Only issue I had was the uhaul facility I first went to didn’t change my drop off place, but once I got to where I was going they easily fixed it for me

cailynn S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA V.  |  Expérience générale 
Évaluation :
4

Although I loved the staff, and the service was excellent over the years — I feel this place is a bit dated and the units need to be torn down and redone — but they served me well over the years and I’m grateful- thank you to everyone

ANGELA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnee R.  |  Premières impressions 
Évaluation :
5

Great facility. Clean storage units and helpful staff- very quick and efficient. Merci!

eRIN S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnee R.  |  Premières impressions 
Évaluation :
5

Thanks again

Shannon M.  |  Expérience générale 
Évaluation :
5

None at this time.

Pam J.  |  Premières impressions 
Évaluation :
5

They have helped us with our move from CO to TX above and beyond what we expected. Merci encore.

polly s.  |  Premières impressions 
Évaluation :
5

Andrea & Kasey were amazing!! So happy I chose this location, 10/10 would recommend. Thank you again

Mandi M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eRIN S.  |  Premières impressions 
Évaluation :
5

There are always "hiccups" when moving, but the staff and especially the manager, Andrea, we're extremely helpful throughout my entire move. I relocated from Ft.Worth to Conroe and stored my belongings for about three months. I hope never to move again, but if I do, I won't hesitate to use this facility again.

Sherry F.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating and helpful with renting a unit! There were some issues in communication between the online reservation and the location, but they were able to fix it all there and get us in to the unit.

Sarah R.  |  Premières impressions 
Évaluation :
5

Professional, Friendly and even though they are extremely busy all the time they are fast and always take the time for me every time I need any help. I've rented trucks, trailers and storage from the Conroe location for a while now and I have zero complaints. Andrea and her staff are where it's at. If you're in the market for anything they have this is where you need to go people. You will not be disappointed.

JASON MICHAEL P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott H.  |  Premières impressions 
Évaluation :
5

The moving I have ever had

MELVIN LEROY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinah C.  |  Premières impressions 
Évaluation :
1

Worst company ever

Christopher M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B.  |  Premières impressions 
Évaluation :
4

We were told we would have a climate control unit and did not get one. We are very unhappy about this. The staff was great.

JOHN V.  |  Premières impressions 
Évaluation :
1

Our stuff got wet Mice were in storage Every time we made the long trip to add or get something from storage it was always locked and had to wait two hours for someone to take lock off an say how sorry they were

michelle f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shirley S.  |  Premières impressions 
Évaluation :
5

Excellent service.

WILLIAM G.  |  Premières impressions 
Évaluation :
5

Entire staff, Jose, Andrea, and everyone else was very helpful and understanding. Thank you again

Mark N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamerie J.  |  Expérience générale 
Évaluation :
5

The staff here are Amazing!! Andrea and her entire staff work hard everyday for their customers. The facility itself, although not bad by no means, is in need of some improvements for sure. There are several newer storage facilities very close by, that are comparable in price, but the staff at this U-Haul is why I chose to store there. The upper management over this location need to take a hard look at what goes on in this area and get caught up with the competition. They also need to know how hard this staff works everyday to meet the needs of the customers they serve and they should be recognized somehow other than a pat on the back. I mean these people bend over backwards to meet the needs of anyone that walks through their doors. If the upper management can not see this and does not do something to makes sure this staff knows you appreciate how hard they work, then you need to find another job........just my two cents. Thank You to the staff at The Conroe U-Haul.

JASON MICHAEL P.  |  Premières impressions 
Évaluation :
5

Staff is professional and courteous

Mike C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY.. M.  |  Expérience générale 
Évaluation :
1

I am giving a below average because of the hoops we had to jump through. I want to stress that staff was great and friendly, however U-haul leaves a lot to be desired. We reserved a 10x10 storage a week in advance. Picked up our trailer, loaded and headed 4 hours to go drop everything off. Upon arrival we find that our storage unit was rented to someone else and we were left holding the bag and trying to come up with a solution. Take note, that we still had to drive home 4 hours! The only option at the Conroe facility was to split it up into 2 10x5 units, in different building no less. Not to mention they were not drive up and we would have to shuttle everything in small loads. This was unacceptable. Thankfully, your employee Jose called around and got ahold of Ashlie at the Spring, TX facility (about 20 miles south). They had a drive up so we headed that way. Calling into Uhaul to change where our trailer was to be dropped off was a horrible experience. The first call, which took over 30 mins to get someone on the phone said she would update it in the system, but that I would be charged a destination change fee. Unacceptable and I told her I refused to pay this as it was a mistake on Uhauls part. She in turn gave me another uhaul number to call, as she couldn't make any changes. So, we jump on another call and wait 30 mins to talk to someone. He informed us that the site would not accept our trailer and I would be subject to a destination change if I left it there. I told him we had spoke to Ashlie and she said she could accept. Anyhow....Jose and Ashlie were great! The rest of the process leaves a lot to be desired! Last thing you want to deal with is unexpected changes after spending a full day loading and driving. This made for a horrible experience and stressful to say the least! Get your stuff together!!!! And give some Kudos to your employees! They are the ones on the front line and have to deal with your mistakes.

Mike S.  |  Expérience générale 
Évaluation :
5

The woman who helped me was a very professional and kind person. I wish all businesses operated as smooth as she made it for the customer. If I didn't know any better, I would think she is the business owner. Mrs. Andrea Harbour helped me and was personable enough to make me feel right at home. Your loyal customer, Dale A. Miller

Dale M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Expérience générale 
Évaluation :
5

Great Staff & GM!

Jason N.  |  Premières impressions 
Évaluation :
5

Jose was very helpful and understanding. The manager ( a very nice lady and I'm sorry I can't remember her name ) was also extremely nice and understanding. I thank both of them so much for helping me. They are both an extreme asset to your company

Mark N.  |  Expérience générale 
Évaluation :
5

The Manager of the facilities is Andrea. She is the most amazing person. There was never a problem that she could not solve. She was great! The crew was great also. We will continue to use their services for our business.

Flood Safe U.  |  Expérience générale 
Évaluation :
5

Only problem is getting in the gate where the storage is is a little tight.....

Nelson J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly F.  |  Premières impressions 
Évaluation :
3

Navigating the lanes between storage units and parking is an issue when pulling a trailer or unloading more than one vehicle. Staff was very friendly and didn't keep me waiting longer than necessary to complete rental.

Stefanie L.  |  Premières impressions 
Évaluation :
5

UHaul is excellent! I'm impressed with how they have constantly evolved into a very modern and successful company over the years! Thank God for UHaul. I have hired moving companies in the last couple of years! They are a rip-off every time. Having a company like UHaul as an option is a great thing! The manager at this location is A+, I will always be a customer! Merci.

Michael H.  |  Premières impressions 
Évaluation :
5

Andrea is excellent! I'd like to take her out :) Her team is amazing as well.

Jeremy J.  |  Expérience générale 
Évaluation :
2

Gas spill in my 113 storage. No cart available until I drove back up to the office. Was offered 129 only to get out there to see there was no way to get to it because of so many crates in the way. Etc

Pamela S.  |  Premières impressions 
Évaluation :
3

Even though I wouldn't keep my stuff here again, the customer service was always great. Specially, Albert was a lot of help and very friendly.

Brooke K.  |  Expérience générale 
Évaluation :
4

Staff was efficient and knowledgeable. Fast and easy process

Jerry S.  |  Premières impressions 
Évaluation :
5

Andrea is awesome! She and her staff went above and beyond for me in a time of great need!!! Thank you!!!

CARTER B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim P.  |  Expérience générale 
Évaluation :
5

The staff is awesome! Everything ran so smoothly. The whole facility was clean, bright and extremely well maintained. Excellent experience.

Diane C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA S.  |  Expérience générale 
Évaluation :
5

Thanks 👍

johnny p.  |  Expérience générale 
Évaluation :
5

Great and caring crew at this location, especially Andrea, Carrie, and Aaron. They went above and beyond, and it's greatly appreciated. Je les recommande fortement. 

Jessica L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO P.  |  Expérience générale 
Évaluation :
5

U Haul Storage has performed very well with the recovery of the trailer and storing the damaged contents of the trailer after an accident which totaled my truck and left me with head injuries. The insurance I purchased at the time of the trailer rental has not been acceptable. After two months, I have not received any settlement for the contents of the trailer as specified in the contract which included $5 000 in content coverage. I have moved the contents two times to storage units personally and was informed that the automotive insurance, not the insurance purchased with U-Haul, should cover the contents of the trailer. What good is this insurance if it will ultimately be passed back to my auto insurance? Not Happy With Insurance.

CARL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S.  |  Premières impressions 
Évaluation :
5

The staff went above and beyond my expectations would definitely use and highly recommend

Joseph S.  |  Expérience générale 
Évaluation :
5

My unit was clean when I rented it and the door provided good security. Staff was more that helpful and ensured that my stay was pleasant. I would definitely rent from them again.

Eric G.  |  Expérience générale 
Évaluation :
5

This UHaul location has always gone above and beyond Superb Customer Service, and especially during this Covid-19 Pandemic. The Manager is just a positive light in such a difficult year! She and all the employees deserve bonuses for standing strong with smiles on their faces always ready to help! Thank y'all from the bottom of my heart for all the kindness and hard long hours y'all work which helped me make it thru such a horrific year. Thru it all, this UHaul staff was so patient, kind, and just helped me in every way possible. Kind words and helping hands go a long way when the world feels like it is upside down. God bless all the staff at UHaul for being there for me. Sincerely, Charla Sisk

Charla S.  |  Expérience générale 
Évaluation :
2

The storage is old and run down. We stored our items there for 14 months and found a dead rat in our storage when clearing it out.

Michael S.  |  Expérience générale 
Évaluation :
5

Will continue business with u-haul

Godfrey Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve g.  |  Expérience générale 
Évaluation :
1

See previous review. Was charged a whole month when told by Aaron at front desk that I was paid thru 9/12 on the 10th. Not very professional or customer service oriented when a multi million dollar company will just be ok with telling customer it is what it is. Will not recommend nor ever use uhaul again. How hard would it have been to pro rate one day and refund remaining 29 days?

Jeremy E.  |  Expérience générale 
Évaluation :
5

Thanks for your help.

richard e.  |  Premières impressions 
Évaluation :
5

This team is amazing!

KIMBERLY M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEISHA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G.  |  Expérience générale 
Évaluation :
5

Your employee Chris was very helpful and knowledgeable. Thanks 

johnny p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

veronica v.  |  Expérience générale 
Évaluation :
1

I was quoted one price, but now I'm paying more. They changed my storage twice because other people's things were in them. Very hard to get in touch with.

Tiffany C.  |  Expérience générale 
Évaluation :
2

Overall, the storage unit served its purpose. There was a unit 2 down from mine that appeared to have been recently vandalized, and when attempting to call the office to inform them, I was just on hold for an absurd amount of time. None of that really was an issue for me, except for the terrible customer service. The staff was not very friendly and acted as if I was just a burden on them. I actually needed to downsize anyway and chose to relocate to another storage company based on their customer service alone. Merci.

Allen S.  |  Expérience générale 
Évaluation :
5

No complaints everyone works fast and hard I was very please with the customer service!

claudia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacquelyn H.  |  Expérience générale 
Évaluation :
5

Carrie is always helpful.

Babacar F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STARLA S.  |  Expérience générale 
Évaluation :
5

Carrie as well as rest of the staff are wonderful. Merci.

Jessica L.  |  Expérience générale 
Évaluation :
5

The young lady that waited on me was most helpful, knew her product well, and went out of her way on a very hot afternoon to show me the storage product that I asked about. The manager also helped with my bill since I am military. Both the manager and the clerk were profession and nice. I really did appreciate their attitude of helpfulness and courtesy.

JERALD P.  |  Premières impressions 
Évaluation :
5

Andrea and Carrie are friendly, professional and I will definitely recommend this store to anyone!

Dolly C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reyna S.  |  Expérience générale 
Évaluation :
5

The only thing that was a pain were the trucks blocking the entrance gate to get in at morning times

Russell G.  |  Expérience générale 
Évaluation :
5

Absolutely wonderful people. They have been so very helpful.

Jessica L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lucia M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA T.  |  Premières impressions 
Évaluation :
5

The Manager was more than willing to help . She made my experience nice.

Lea W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elisabeth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P.  |  Premières impressions 
Évaluation :
5

Thank you for providing such awesome service!!

Brittany M.  |  Premières impressions 
Évaluation :
4

The roof material fell down on our items, but was quickly cleaned up and the Management was very helpful in making it right.

brandy f.  |  Premières impressions 
Évaluation :
5

Merci

Gail C.  |  Expérience générale 
Évaluation :
5

This is my go-to Uhaul. Whether I need a truck or storage unit, the staff is there to help me get the best deal for my money.

Elisabeth H.  |  Premières impressions 
Évaluation :
5

Merci

Gail C.  |  Expérience générale 
Évaluation :
4

Excellent

Gail C.  |  Premières impressions 
Évaluation :
5

Awesome service! Very helpful staff!

Maria J.  |  Premières impressions 
Évaluation :
5

Sandra was very friendly and very helpful!!!

Robert W.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and professional. Move-in was easy.

MICHAEL F.  |  Premières impressions 
Évaluation :
5

Everyone was so friendly and that made the move in go so smoothly

Jennifer L.  |  Premières impressions 
Évaluation :
3

The young lady that helped us when we got to Conroe was a bit rude. Snappy

Jose P.  |  Premières impressions 
Évaluation :
5

Great place every time I go.

Nichole M.  |  Expérience générale 
Évaluation :
5

Very clean, very efficient customer service and very friendly!

John J.  |  Premières impressions 
Évaluation :
5

The staff was very friendly! The manager was training a new employee and my service was quick, the employee was able to learn how to do an out of state return & storeage rental.

michael c.  |  Premières impressions 
Évaluation :
5

Great service and facility!

BRANDY H.  |  Expérience générale 
Évaluation :
4

Shelly was a huge help and made everything seem so easy. I also loved her personality and thought she was very cute, and if she sees this message, and not married please text me at (936)402-8259. 

Jeff J.  |  Premières impressions 
Évaluation :
3

All staff seemed rushed and confused. Every issue I brought up, there was never a customer friendly solution offered. U haul is overpriced and there policies makes customer experience poor at best.

Kirsten W.  |  Expérience générale 
Évaluation :
5

Jaci was extremely helpful.

David R.  |  Expérience générale 
Évaluation :
5

Excellent Staff.

Donnan F.  |  Premières impressions 
Évaluation :
4

Always a helpful team, stays busy but assertive.

jamee f.  |  Expérience générale 
Évaluation :
5

Very helpful!

REBECCA A.  |  Premières impressions 
Évaluation :
4

The only complaint I would have is that i had to stop and ask for gate to be opened going and leaving the last time I was there. Other times it was open during business hours as informed would be.

Cynthia C.  |  Expérience générale 
Évaluation :
5

Staff was very helpful. Everyone encountered was friendly

Constance M.  |  Premières impressions 
Évaluation :
5

They’re very understanding and generous!

chasten J.  |  Expérience générale 
Évaluation :
3

I got a 12x35 to put all my stuff and my boat for 10 cheaper

Stephen M.  |  Expérience générale 
Évaluation :
5

I used U-boxes to move and store my household goods. The facility was clean, people helpful and the move and storage easy and worry free. I would definitely use this facility again.

Anne A.  |  Expérience générale 
Évaluation :
5

Every Uhaul servicing center should implement the customer service excellence in place st this center.

Angela M.  |  Premières impressions 
Évaluation :
5

Of the better UHaul facilities I have worked with across the country.

Paul K.  |  Expérience générale 
Évaluation :
4

They did not increase the rate within the first year. However, there should be a button to push, so that office staff will know to open the gate.

mildred b.  |  Expérience générale 
Évaluation :
2

My experience is divided to 2 parts. 1.very unhappy and wonder how come I haven't been in the system for almost a month, found out that my lock has been removed and my $3400 welder is gone.

yakov b.  |  Premières impressions 
Évaluation :
1

BAD SERVICE

JOshua W.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff 100 % better than the one in New Oxford Pa.

David M.  |  Expérience générale 
Évaluation :
5

Merci.

James W.  |  Expérience générale 
Évaluation :
3

The facility was easy to get into but always appeared dirty. Needs some upgrading. We left for a cheaper facility that is in better shape and alarmed.

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Andrea Harbour was awesome. Any problems that arise she fixed quickly. Very polite. No complaints other than I can't get a clone of her and take her home lol.

william r.  |  Expérience générale 
Évaluation :
5

They were the best. So friendly and strive to make sure that you are taken care of and happy.

Mike M.  |  Expérience générale 
Évaluation :
5

I am very impressed with Ms. Andrea at the Conroe, TX UHaul. Her and her staff have gone out of their way to accommodate me and my canine partner Quincy on our 1100 mile journey to Texas.

Aleta E.  |  Premières impressions 
Évaluation :
4

Excelente service

Sonia C.  |  Premières impressions 
Évaluation :
5

I highly recommend U-Haul storage to everyone!! Very clean and the faculty are friendly and helpful!!! I will definitely use them in the future if I ever need storage again!!! Thank you all so much!!i

janice m.  |  Expérience générale 
Évaluation :
5

Great experience with the professional staff at the Conroe location. I was able to get a van and a storage space and get on my way in about 10 minutes. Best experience I've had at any U-Haul ever!

ROB M.  |  Premières impressions 
Évaluation :
5

The staff was very accommodating, thank you

John N.  |  Premières impressions 
Évaluation :
5

Me

barbara l.  |  Expérience générale 
Évaluation :
5

I would use them again however the Pods need to be larger but all and all the U-Haul Pods is the way to move thank you U-Haul I’m sure I’ll be using you again.

Kendell T.  |  Expérience générale 
Évaluation :
5

Excellent service!!

Gladys B.  |  Réservation 
Évaluation :
1

This place is a total nightmare to deal with! Do yourself a favor and dont even try!

Tabitha S.  |  Expérience générale 
Évaluation :
5

The only place to rent

Julia C.  |  Expérience générale 
Évaluation :
1

Garrett was unprofessional EVERY visit! Couldnt get my clicker to work for 3×3, ALWAYS put my access issue aside to help other customers causing a 45 min or more wait. I had to finally get GM involved

GWENDALYN D.  |  Expérience générale 
Évaluation :
5

David is FANTASTIC, and runs a great store. His employees are hard working and friendly as well.

Pierre C.  |  Expérience générale 
Évaluation :
5

Great service, Friendly, and Helpful

Walter L.  |  Réservation 
Évaluation :
5

I appreciated all the help I received in storing my property on your lot and the convenience of the program

Rus B.  |  Expérience générale 
Évaluation :
5

Nice clean storage and friendly/helpful staff

brandon w.  |  Expérience générale 
Évaluation :
5

The manager, David, and his staff are very busy and hard working. It was a real pleasure working with them.

Pete C.  |  Réservation 
Évaluation :
5

Carrie was the best!!

Kristina A.  |  Expérience générale 
Évaluation :
5

Took great care of me

Denise R.  |  Réservation 
Évaluation :
1

Always was over charging me. Very rude staff. No one know what they were doing. Employees on cell phone not helping customers. Manager did not know how to handle a customer concern. Lost me!!!!

TAMMY B.  |  Expérience générale 
Évaluation :
5

Accommodating staff

Sam A.  |  Réservation 
Évaluation :
2

I was helping a Friend by paying for the first three months of a storage building with a credit card, my name got put on the account and when she did not pay for her storage building I was harassed

steven d.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly.

STEVE M.  |  Expérience générale 
Évaluation :
5

Having used previous U-Haul facilities, this has, by far been the best experience I have had. Thank you!!

Patti A.  |  Expérience générale 
Évaluation :
2

The front desk Never has more than one person. They are not helpful at all. Your average wait time to speak to a rude person is about 20 minutes.

Judy H.  |  Expérience générale 
Évaluation :
5

Uhaul employees did a great job on both ends of my move. I would definitely use Uhaul again should the need arise.

john r.  |  Expérience générale 
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