Évaluations des clients U-Haul Moving & Storage of Corona

worst experience

Have the rental equipment at the location I was scheduled to pick it up from

See above

Everything was great! The staff were really nice and quick to get us going. Thank you!

Customer service was terrible. Store opened late and Jesse Vargas was incredibly rude

I was on hold when I was driving from orange co and I got to Corona uhaul before they came back on the line. Then we put gas in and he turned off the truck and said we were short. So we went and put gas in and it filled it up. POOR CUSTOMER SERVICE! ANOTHER LADY WAS YELLING AT THE GUY FOR THE SAME THING. A MANAGER HAD TO COME OUT

I was overcharged. I returned the appliance dolly but was charged for it as if didn't return it.

The manger at 6th street is amazing and know her stuff keep up the good work!!!!

Thank you for a clean sanitize truck, young man working along with six customers in line, gave excellent service and got us all out is short time, outstanding young man

Not sure why when I arrived , the system said my order had been cancelled, but 4 hours earlier I could find my order on line. The manager had to make some changes and was able to provide my truck which had been ordered a week earlier

My visit was very good n service was very good. Thank you.

We reserved a 6x12 enclosed trailer two weeks ago for yesterday. It was rented to someone else before we got there. They sent us to two other locations saying they had them. When we got there, nope, none available. Worse experience ever. Poor, customer service, one actually got mouthy with my husband

The truck was old , check engine/oil light was on the entire time and would shake/rattle when above 35 mph.

salesman was super

Thanks Sheri you are the best

The female handling the pickup was extremely rude. I was so thankful she wasn't there for the pickup. I have rented from that location many times and only been asked for a major credit card. She assumed. I guess that I didn't have one so she took it upon herself to inform

The owner was very helpful and apologize to me about my bad experience with one of his employee a few months ago when i rented a trailer.

Extremely inconvenient that the uhaul had no gas upon pick up.

I have called 5 times since 1/1/2021 and have absolutely no response from qny member of management in response to my faulty equipment claim and I'm absolutely disgusted. This company clearly does not care about their customers and our safety. Not to mention has employees that do not have a clue what they are doing. Horrible.

The employee who assisted me flat out lied to me and i still am unsure why. I had to cancel my reservation for a truck because i thought the trucks came with a lift. When he advised me they only had ramps i had to cancel. That must have irritated him. When i left i noticed that a utility trailer would likely work so i went online to look at the specifications and saw some were available. I did not book it online because i was already at the location. I returned to the same employee and asked to get a utility trailer and he told me they were all gone. Note there were approximately 7 -10 sitting outside. Frankly, not believing him i went online and reserved one. I did so in the store. I happened to once again get the same employee. He must have seen me on my phone because as soon as i walked up he told me the person in front of me just canceled. Interestingly, he asked which one i wanted. If the only one available was the one just cancelled, that would not have been a question. .I asked why he told me they were all gone when i just saw them available on line. His only explanation was "Why would i lie about a trailers?" My response was I dont know but obviously they were available. I did not pursue it any further as i needed the trailer and was concerned he would now not secure it appropriately out of spite. Seems ridiculous but if you are going to lie about a trailers, who knows what else would be done. The more i think of it the more it irritates me honestly. There is simply no need for that. I would recommend people but i would also advise them as to what happened and let them decide if they want to deal with that type of service. Hope this helps.

Although there is always room for improvement. All in all this is a very efficient, smooth, friendly, and convenient location. My experience was spot on. No hick-ups.

The gentleman luis helped me in the return process. Very easy and fast process. I will be doing business with uhaul again and I hope I happen to come when the handsome helpful luis is working.

You're providing an excellent service thankyou!

Better service when when equipment breaks down.

Customer service is huge in my book and one of the employees was extremely rude and had attitude. She went out of her way to make me feel stupid. Luckily, a young gentleman helped me out with my reservation. He was very kind and professional.

Excellent !!!! Customer service Facilities Courtesy

Store opened 1 hour late. Truck had no Gas, only for 4 miles.

Nothing everything went well , great service

Jennifer was awesome, with her lovely smile. Thank you Jennifer.

Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .

Homeless people are living in the Uhaul parking lot. We noticed that the trailer door was left open while sitting in the parking lot, and a beer bottle was left inside. The trailer looked like it had not been washed. I really didn't want to rent it in that filthy condition but had no choice. There was no other trailer available! And I did not feel safe renting from that location.

Great customer service! Staff was friendly and helpful.

Fire Lionel. He is the rudest person I have encountered in my 64 years. Didn't have his mask on, and told me my reservation was no good. I said I just made it 1 hour ago and he said oh you can rent the day you make a reservation ? This totally screwed up my move and I had to pay the workers I had hired. I would like someone from corporate to contact me. Sincerely Patrick Smith 949-233-1500

Workers are unhappy to help, does not answer questions

The left blinker did not work and a check was performed by the attendant who apparently did not want to take the time to be safe and have the blinker repaired or it was a coincidence that when I loaded my car and did my own inspection the blinker went out at that time.

Trailer was dirty with mud spray and the inside had a small amount of rocks, gravel and wood splinters! This did not bother me but may have other customers. I swept it out prior to returning!

Rude and poor customer services practices, from the supervisor of the location, to clients and employees.

I was greeted with move your truck! The desk check in was OK. When I was having the trailer hooked up I inspect the enclosed trailer. I found a appliance dolly which I did not order. The yard person checked my lights turn/stop ( he should have noticed the open door) and gave me a good to go. After leaving the yard I drove about 2 miles. I did not see the yard person remove the dolly so I wanted to check. I found the back open and the dolly had slid to the rear. If I had not checked, the dolly would have fallen out on the freeway with me liable for any damage or possible death for anyone behind me.On return to the yard I reported the problem and little concern on Uhaul's part. I believe I should receive a full refund for the rental and a apology for the negligence. Ed Cosner

Your customer service is bad. They have poor maintence on trucks and wrong levels on gas. Homeless live next door in alley way. They steal gas from trucks and customer has to pay for it.

Employe at this location are too slow!! I un hooked my trailer by my self. Since their employee ate busy talking inside. I was disappointed.

The 3 men who were working were not friendly in the least. The guy who took the keys from us was extremely rude and uninviting. Wouldn't recommend this location to anyone. It's terrible. They also have a bunch of trash/people/cars in the alley right behind the building.

Too many homeless people just camping out and hanging around I didn't feel safe leaving the truck past hours with the uhaul app.

When I picked up the vehicle, it appeared fine. The gas cap was open like some of the others. When I drove off and loaded the truck I went to fuel up and fuel started pouring out from cut fuel lines. I was told that it is a daily occurrence yet the vehicle wasn't checked before I picked it up. First time using U-haul and will never do it again.

Very Poor customer service. Customer service rep informed me that there were know trucks available.(I explained to him I had an reservation but changed 20 mins prior but now wanted to change back). He was rude and far from helpful. He just said no trucks available until Monday. I asked if he could check the Riverside location for truck availability and he said no. I drove to the Riverside location and Andrew (GREAT Service) informed me that there was one TT available (type of truck i original scheduled) at the Corona store but the truck had to be returned Saturday at 5pm. Andrew called the Corona store for me to make the reservation. So I drove back to Corona and picked up the truck. 20 + years ago I worked at Uhaul as a GM. I was very upset with the unacceptable poor service received from the Corona Store. Not happy at all

The check in for reservations is slow. There should be a faster process for customers who have already made a reservation.

My original truck rental was to pick up 8 am in Hesperia, drove up from Huntington Beach to pick up truck move my stuff to storage in Corona and drop off in corona. Got to u haul and my truck was not returned, it was reported stolen, they could not help me find another truck for early morning, closes one Barstow 4 pm and not garenteed . I had to call all over, finnally found truck down hill in corona for pick up 930 am, so i had to drive back down hill, get truck and drive back up to my place in hesperia to load and go back down to my storage, very upsetting and alot of traffic in afternoon, so what was supposed to be 108$ rental turned out to be 200$, very upsetting and bad service from uhaul in Apple valley. Corona uhaul was ok, had truck but did not offer to discount me for the situation that occurred.

Had a good customer experience (pick-up and drop-off), just wish that we were not charged extra for bringing the truck back a few hours later. If the base rate for the truck is suppose to be @ $29.99/day, then why is it that I was told that an additional charge would be incurred if the truck was not returned by 5:00 P.M. (very confusing to customers- not a good business practice)?

Employees were friendly and knowledgeable. Equipment was clean and in good working condition. Hours for this location was longer then others in the area, pick up early drop off late..

I like this place, easy check in, easy checkout and as soon as I checked out they had a team clean inside and out so the next person is safe from covid nice to see.

Everything was great ! Except for we had 7 hrs to return this truck ,and someone locked the keys inside the truck .inwhich it took some time getting them out .

SIMPLE AND FAST OPERATION!

Need to fully and carefully check the vehicle before renting out to customers because I had mines where a fuel line was cut or snapped in half by I don't how it happened and I was stranded for hours because the u haul service was down and I was really not happy that me and my girlfriend was stranded for hours and I have to get the refund back which they did

Line was a little long only problem.

The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.

Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.

WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.

Great service

No problems with the facilities and staff.

HATED the stairs

We had no problem the staff was very helpful

Super helpful staff!

Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.

Very nice to work with

Very secure, and was glad for the climate control option

Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car

The staff was very helpful. They were polite and effiecent.

Great people

No comment

Great experience with these folks. Very professional and friendly as well as being very helpful.

Just want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.