Customer Reviews for U-Haul Moving & Storage of Dade County

3452 évaluations

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G.  |  Expérience générale 
Évaluation :
2

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya H. 
Évaluation :
5

The staff is friendly and extremey helpful. They also acknowledged that the trucks have alignment issues.

Shahab S. 
Évaluation :
1

Truck ran like shit and ac worked only a 1/4 of the time

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTWAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
3

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OSCAREDUARDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cesar M. 
Évaluation :
2

customer service is really bad at this location

Gustavo S. 
Évaluation :
5

All went well

KAREN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
5

Team work makes the dream work. Keep up the great customer service and I really appreciate the personal attention you provide to all customers. God bless you all. Stay safe

SHIRLEY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred P.  |  Expérience générale 
Évaluation :
2

This is the second time the equipment was not clean and I was charge for an extra day.

SAMUEL G. 
Évaluation :
5

Give the full price be for pick up

PAULA T. 
Évaluation :
3

Enable elevators for the 2nd floor

PEDROJ V.  |  Premières impressions 
Évaluation :
1

You guys changed my hitch installation time without confirming with me first , also when I called to ask why you guys didn't give any reason, ontop of that I asked on the phone if I can wait at the location you guys said yes when I get there it was a 4 hour wait ruined my whole day . I would not recommend you guys to anyone

Nadia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIERRA H. 
Évaluation :
5

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lennar E. L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajesh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARRELL D.  |  Premières impressions 
Évaluation :
5

This was the second location I was sent to after being sent away from another location

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

the person made the wrong closing of the miles and gas and they charged me more money than it is !!!

Arnoldo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORNELIO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KINGSHINIKA M. 
Évaluation :
3

The truck was super dirty and damaged. I took it back to the location to make sure I wasn't charged for the damage and the manager was very understanding and informed me that he knew the truck was damaged prior to me leaving the location. The customer service rep was very good and professional.

LATRICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED U. 
Évaluation :
3

The check-in process was slow and not friendly.

JON E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

EDWARD D. 
Évaluation :
1

I was not given a receipt, promised I would receive one in a few minutes and now I was charged for an extra day. I will keep giving bad feedback until this is resolved

DERRICK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANA H.  |  Expérience générale 
Évaluation :
1

Van full of cockroach, very rude customer service and I just realize i was charge 40 $more for insurance and rental.

ANDRES M. 
Évaluation :
5

Amazing attention from everyone that worked there picking up as well as when dropped off. Thank you for a great service

RAMI T. 
Évaluation :
5

Super friendly and helpful guy at trailer drop off.

Megan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simona M. 
Évaluation :
2

I was overcharged for an additional day I did not have the rental. This is the second time that happens

HUMBERTO M. 
Évaluation :
3

Aye yall got me confused with my brother he tried to rent a uhaul and you guys confused my balance for his we are twins I have the outstanding balance not him im Princeton wilson not Preston that is my twin you guys hasled us and never answered the phone in time you guys gave us a hard time unprofessional asf.

PRINCETON W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal M. 
Évaluation :
1

Customer services in this location is horrible. Thank god that at least the phone reps are really good. They gave me the wrong truck that was asigned to me. Also they put the wrong miles saying I did 14318 miles .. truck had some dirty shirts and smelled disgusting in the Cargo area. Also, they charged me for an extra dolly that I paid for and they didn't have it on the location. They just told me “grab one if you see one around” . They were on the phone and barely looked at my phone when I went inside to show them the reservation to request my keys. I don't like it at all, hopefully they don't charge me extra, also I will be happy if they do something for me.

Argisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NONE J. 
Évaluation :
1

I have been trying to reach U-haul for days. After waiting over 1 hour for customer service every day for about 1 week, I was finally referred to speak to the regional manager of Florida, who did give me a call back, and offered to reimburse 250 $dollars for late delivery (my guaranteed delivery was on 7/15, finally delivered on 7/21), but since there was water damage on my box which I had not fully assessed, I opted for waiting until further assessment of my items. This person, gave me their phone number, which I have tried calling and leaving several messages, and still have yet to hear back. I have used Ubox twice already for cross country moves, and I have never experienced such poor service as this time. My box arrived late, I was told I could not even access it until 7/17 on a Haul site. The box was wet, my items inside were wet. They told me they were unable to deliver until 7/20, just to call me by the end of the day on 7/20 to tell me they were actually delayed until 7/21. The communication was HORRIBLE. Customer service did their best to answer my questions, but every time I called it was a 1 hour wait, and every time they transferred me 1 more hour waiting, and no solution on sight. After I finally received my U-box, the lock just came off, given that the wood on the box was ROTTEN, from the water damage, I don't even know to begin with all the damage. A new rollaway closet with my dresses, was covered in MOLD, a new closet, in less than 3 weeks, covered in MOLD. My clothes inside were damp, smelling foul. I have furniture that I had to just throw out. Multiple items were covered in mold. I have several brass metal items that have corroded, that were in mint shape and extremely well packed with plastic coverings. Well, to even say that the latch for my lock that was supposed to be protecting my belongings, just came off without any force, due to how rotten with box was. I wish someone would answer my calls, and at the least reimburse me for this move. It was a joke. I'm happy to send you pictures if needed. My phone number is 475-235-5302 email: marialama@me.com I have been a U-haul customer for YEARS, I have move over 10 times, used the storage facility, U-boxes, multiple sizes of trucks, and my experience has always been incredible, hence why I have been so perplexed with this and the lack of response. We are still planning many moves in the future and would wish to keep using your services, but honestly at this time, it is difficult to trust you.

Maria L. 
Évaluation :
1

Not comen because a lady at the time I was at the shop made a big show and I'm not happy with the price

MIGUEL N. 
Évaluation :
5

Thank you for a wonderful job

Edrick J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OVIEDO C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mariana M. 
Évaluation :
5

Keep doing what you doing.

CURTIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lizzie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qammer B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS M. 
Évaluation :
5

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Perfect

SINCLAIR M. 
Évaluation :
5

Willie the owner was amazing, great attitude, very helpful and made the transaction stress free! Staff here were very professional and helpful! Excellent emplacement!

Jessica F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELDA A. 
Évaluation :
5

The dispatch of vehicles is slow due to the system but in overall every thing is great

TARRELL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELISEO R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
3

Charged extra day, returned about noontime.

CHRIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANILO B. 
Évaluation :
5

The experience was fantastic. Easy, quick, well priced, the staff were very nice. Overall great

Alejandro H. 
Évaluation :
5

Edna is a great representative as well as the check-in man who assisted me. Great people working there. Merci.

Tanya L. 
Évaluation :
4

The first time they entered the info it said error. Need to update software.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD S. 
Évaluation :
1

Disorganized totally. Slow, no customer service. A D- if that. Three hours late with the rental even with a reservation. Missed my window. Then charged extra day. Way over budget and overpriced. Third and last time at that location. Everytime was a disappointment.

LEE L. 
Évaluation :
5

Friendly and nice

DAVID Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALTON D. 
Évaluation :
2

The whole van was dirty it had damages all around, the side door would not open because of the damages, at one point the van wouldn't move forward or backwards I had to cut it off and on so it would engage. I don't know what happened to uhaul but it used to be a reputable company. Get people who want to work & take care of the fleet. At this point I will not rent from them again ðŸ˜-

JACQUELINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald G.  |  Premières impressions 
Évaluation :
4

Customer service was great!

DORVINGS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY R. 
Évaluation :
5

Everything was excellent

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel R. 
Évaluation :
2

The employees were very unhelpful. Particularly when I went looking for my receipt. It took about 20 minutes to finally get my receipt.

JUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVING C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOHANA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kingtrawn b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zabhrya T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOGAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kingshinika M.  |  Expérience générale 
Évaluation :
2

Customer service specifically at the counter was subpar; clearly the employees don't like working there and commented as such. Trying to get them to do anything was like pulling teeth. The yard labor, though, was exceptional and helpful.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Pedro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

They are friendly and very helpful their recommendations was on point I told my friends and family keep up the great works guys

JANICE W. 
Évaluation :
4

Make sure all items requested are in place. I didn't get the dollie I requested.

Donna S. 
Évaluation :
4

Just make sure those van have gas on them cause it's just unfair to leave them Empty. Other than that everything else was good

BETINA A. 
Évaluation :
1

My issue with uhaul started when I went to the location that I choose to pick up the truck, and first they didn't have the key of the truck, and after they found out the truck was actually broken, I had to go to another location to pick up, when I picked up my uhaul the tires were with low pressure, and the truck was dirty and with a bunch of maintenance alerts at the panel. I didn't fell save driving the truck, and I have to pay two hours of work for my movers, but they weren't moving anything, because I was late due the truck issues. very disappointing as uhaul is know by fair price and good quality, but not with me. this time I spent more than expected and more if I had to hire a moving company.

Rogerio R. 
Évaluation :
1

Location from my original reservation was changed to this location (25 minutes from my original destination). Didnt realize until I got to the original drop off location (5 minutes from my original desitnation) Why this wasn't more clearly communicated is beyond me. The new drop off location shows business hours of up until 7pm. Having already made a detour to another location, I was still able to get here by 6:45, guess what, they were closed. Emoyees inside but nobody came out to hp me or the other person that came after me. I filled up the fuel to more than enough to bring it up to 3/4 - which is how much it was when I got it. Still, somehow I was charged for 5 gallons of fuel. Didnt want to do the key drop off for this reason, but when employees decide to close business 15 minutes prior to closing time, guess this is what happens. Google reviews for this location are par for the course in terms of my experience as well. I dropped the truck off on the 8th, and for some reason receipt shows it was returned on the 10th. Understand business was "closed" when I returned it, so that would make return date the 9th - so why the extra day...

Basit G. 
Évaluation :
1

I went there in the morning to get car trailer. They did all paperwork and I asked if I can pick it up later. I've been told that is not a problem. When I came later back the trailer was not there and there was another shift. They had no clue that I made reservation before said they have to do it again from scratch and I have to pay it. I spent 45 min because she obviously didn't know how to cancel previous order. After two days I received phone call and the guy asked what time I'm coming to return trailer. I was surprised said I have one more day. That's what I pay for. I asked that gentleman if he did refund because they charged me twice for same thing and he got upset starting to call me "bro, let me do my job"... and he hang up on me. Very rude and unprofessional. They should train their staff better.

PETR L. 
Évaluation :
2

I rented 2 doly and they never gave me them and they are charging me both!

Pablo G. 
Évaluation :
3

We experienced a situation with bugs and nw we was able to get the equipment replaced. Called several times starting on the 8th of July at 3 pm when discovered until 1 pm on the 9the when the event commenced.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  Premières impressions 
Évaluation :
2

First time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S.  |  Premières impressions 
Évaluation :
5

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edna t.  |  Premières impressions 
Évaluation :
2

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  Premières impressions 
Évaluation :
5

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  Premières impressions 
Évaluation :
5

Thank for all your help during this time.

WALQUIRIA F.  |  Expérience générale 
Évaluation :
5

Friendly, fast service!!!

Grainne B.  |  Expérience générale 
Évaluation :
4

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL SYLVESTER M.  |  Premières impressions 
Évaluation :
3

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M.  |  Expérience générale 
Évaluation :
1

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L.  |  Expérience générale 
Évaluation :
1

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F.  |  Expérience générale 
Évaluation :
4

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W.  |  Expérience générale 
Évaluation :
5

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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