Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service! Big shout-outs to Chris and Marquis for their exceptional customer service. Thank you for making our experience so easy!
Nicolle G
Évaluation :
5
GM Willie, Thanks so much for your help. I really appreciate you & your team for allowing me to use your resources. I wish your U-Haul location a successful period of operation. Thank you for supporting your local first responders. This is an optimal U-Haul location Excellent customer service Excellent prices Excellent resources Quick and CLEAN
Jaun G
Évaluation :
5
The experience was great nothing to complaint about the vehicle was fueled and clean I was in an out
CARLOS M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Juan R
Évaluation :
4
Le client n'a pas laissé de commentaire.
Tony B
Évaluation :
1
Very bad service
JUAN P
Évaluation :
5
Ms. Katina was very professional and helpful.
DEIRDRE G
Évaluation :
5
Senior Discounts and Savings
MANUS D
Évaluation :
5
Employees was very nice
Shakeenma m
Évaluation :
5
Le client n'a pas laissé de commentaire.
tammie c
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN B
Évaluation :
5
we chose this specific location over all the others that we used before in the miami area because they fast, super great service and never been a problem. whenever possible we would only use this location
Javuad E
Évaluation :
1
Le client n'a pas laissé de commentaire.
Janitta G
|
Online Move In
Évaluation :
5
This establishment was very well organized and the staff was incredibly sufficient in their duties. The camaraderie between the staff is great! All were very polite and very knowledgeable. Thank you to all the staff from the bottom of my heart!
ella f
Évaluation :
5
The cashier was great she helped me do all that I needed to do to get a rental van and also when I got back she helped me to understand my contract … she was awesome
Rosetta T
Évaluation :
5
Le client n'a pas laissé de commentaire.
Timothy L
Évaluation :
5
Le client n'a pas laissé de commentaire.
David M
Évaluation :
5
Le client n'a pas laissé de commentaire.
anuradha b
Évaluation :
5
Le client n'a pas laissé de commentaire.
Roberto a
Évaluation :
5
Le client n'a pas laissé de commentaire.
samantha j
|
Expérience générale
Évaluation :
2
I drove a total of 7 miles and was charged $29 for gas. Disgusting. Really felt like a scam. I reported it and am still waiting for my refund
Stuart S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Orlando G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Evelyng M
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALVIN S
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles C
Évaluation :
4
THANKYOU MANAGER
Linda N
|
Premières impressions
Évaluation :
5
Excellent service
Kleber B
Évaluation :
5
The truck was a bit shaky but the staff were amazing. Merci
Samuel S
Évaluation :
5
Keep doing what you doing
Marva N
Évaluation :
5
Up grade computer system and offer VIP discount I have been renting from this company for at least 6or more years and there is no discount or break except for the fact that I like the people at this location
RAUL R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fredericka C
Évaluation :
2
This was the filthiest vehicle I've seen in my life. Disgusting. On top of that the truck was not safe to drive, the alignment was totally off and need of immediate repairs. Some staff were fine but others were very rude and unprofessional
Ramzi Z
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tara T
Évaluation :
5
I love the staff and service they helped me alot especially the morning crew and night crew love ya
SHELLY M
|
Premières impressions
Évaluation :
5
The customer service was A+ . I would love to have pickups at this location. Merci.
Vyvyan R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Miles A
Évaluation :
4
Le client n'a pas laissé de commentaire.
SOLEDAD R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorothy R
Évaluation :
5
Le client n'a pas laissé de commentaire.
PAUL S
Évaluation :
3
Le client n'a pas laissé de commentaire.
JENNIFER P
Évaluation :
5
Le client n'a pas laissé de commentaire.
raul f
Évaluation :
5
All of the staff extremely helpful and kind
Jennifer P
Évaluation :
5
Le client n'a pas laissé de commentaire.
Esperanza A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lewis W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marva N
Évaluation :
5
Everything was to my satisfaction thank you
Sharon F
|
Expérience générale
Évaluation :
5
All the staff were fantastic - they were friendly, helpful, and went out of their way to ensure we had the information and resources we needed. I would give six stars if it was an option! If I need storage in Miami in the future I won't bother to look elsewhere.
Mike R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angel z
Évaluation :
5
I asked one employee to help me with the maneuver, and she did it for me. I'm very grateful.
Simone R
Évaluation :
5
Thanks fast Service
MELVIN R
Évaluation :
5
Staff was great. Returned a trailer with friendly ease.
John M
Évaluation :
4
The staff was very helpful and nice .
Eric S
Évaluation :
1
They didn't even bother to help me unhook my tow dollies. They had me and my brother hauling by man power the equipment to the staging area. What if we got hurt? You guys suck!! I would never recommend this place ever!
Juan S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yosdany l
Évaluation :
4
Le client n'a pas laissé de commentaire.
Kelvin N
Évaluation :
5
The team was welcoming, from the first person I met in the parking, to the customer agent who processed the rental and offered the best option available, everything went smoothly and fast. I was delighted!
Marylyn P
Évaluation :
4
Le client n'a pas laissé de commentaire.
Guillaume M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcelo S
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marcello G
Évaluation :
5
Le client n'a pas laissé de commentaire.
david t
Évaluation :
5
Customer service was quick and efficient. Would highly recommend.
Michelle M
Évaluation :
5
This team is excellent. The vechile was clean and ready to go. They are always pleasant and a pleasure to work with. I turned it in early, so that alwasy makes a location smile when they can rent it over the weekend
Neca L
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARRY V
Évaluation :
5
Le client n'a pas laissé de commentaire.
Enrique F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chazemon F
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carlos B
Évaluation :
5
Good customer service
sheryl y
Évaluation :
5
I rent twice sometimes three times a year and there’s employees are awesome
HARRY V
Évaluation :
5
The staff were super friendly and very helpful. They explained things well and made the experience pleasant.
Mike R
Évaluation :
5
S.O.
Mildred b
Évaluation :
1
I reserved dolly carts and there was NONE
DANIELLE N
Évaluation :
5
Le client n'a pas laissé de commentaire.
Basilio H
Évaluation :
5
From the minute I walked in it was a whole experience thanks guys I’ll be back
Brenda L
Évaluation :
5
Le client n'a pas laissé de commentaire.
KENNETH R
Évaluation :
5
Thank you Father God for my traveling grace going to coming and a young lady that registered me in at 54th Street and 7th avenue she was very nice if I had my own company I would select her first to work for me she was very nice when you treat people nice and talk to people nice to get better results thank you so very much for your cooperation I really appreciate my visit with you thank you the young lady was very nice very respectable and the young man have a great day. 👍🌹💚...
KATRINA C
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kristen W
Évaluation :
5
Staff was fun and friendly at pickup and very efficient at drop off! Great people!!
Lumamba B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Matthew M
Évaluation :
5
Very professional, nice and friendly staff
Virginie L
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karla C
Évaluation :
5
BEAUTIFUL FAMILY AND GOOD PRICE🤗🤝🙏
Juan A
Évaluation :
5
Give Marquis a raise because he was absolutely amazing.
WANDA J
Évaluation :
5
I'm super happy with the service, fast, practical and efficient and I also found the price very fair! Congratulations on the excellent work, I will use it again with
Ronildo C
Évaluation :
5
Everybody in this place was a professional, very happy with their job, thank you!
MIGUEL M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Travon W
Évaluation :
4
Seguir aumentando esa buena atencion que ustedes ofrecen en esa locación. Muy buena
FREDDY R
Évaluation :
2
Equipment was full of bugs and cockroaches
Rafael M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Artis P
Évaluation :
5
Great customer service. App not working.
Eleanor B
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patricia s
Évaluation :
5
The customer service is awesome they is some nice people with respect
Keisha C
Évaluation :
5
Great communication
Kristen W
Évaluation :
5
Have more trucks available.
Andres A
Évaluation :
5
Ivan and his team were very customer service focused, friendly, FUN and helpful. Who knew renting a U-Haul would come with high level customer service!!!!
mark e
Évaluation :
2
I experienced a collision to my cargo van by another U-Haul renter in a box truck. I was stationary and on U-Haul storefront property, and two employees witnessed the collision and agree I was not at fault, but I was still assessed a $150 damage fee. I hoped that since the crash was well documented and I was not at fault, the other driver would be held liable for the fee. I've submitted a claim online and am waiting to see if I can resolve the issue myself. I am a frequent renter from this U-Haul location (1000 NE 1st Ave, Miami, FL) and have never had an issue before.
Samantha P
Évaluation :
1
I made a reservation at a location in South Beach Miami. When I arrived to pick up the van noone was there. After calling customer service I was told to go to a different location that was 20min drive. The van we were given at that location had bad battery and died on us. We waste additional 2,5 hours just to deal with U-Haul mistakes and broken van. This was extremely frustrating.
STUART H
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel L
Évaluation :
5
Very nice customer service reps! Easy process.
Corinna M
Évaluation :
5
Le client n'a pas laissé de commentaire.
Omar B
Évaluation :
5
Le client n'a pas laissé de commentaire.
YONARKI R
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark J
Évaluation :
5
Le client n'a pas laissé de commentaire.
Delroy G
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cesar D
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alfredo A
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jose A
Évaluation :
5
Customer Service Was Great The Young Lady Was Profesional And The Gentleman was So Nice
Sharon W
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marlinda N
Évaluation :
4
Le client n'a pas laissé de commentaire.
richard t
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Selanese W
|
Premières impressions
Évaluation :
5
Excellent service and Professional. My representative was Awesome!!
Theodora W
Évaluation :
5
The staff was great and helpful moving in and moving out of the storage thank you kindly once again.
Felicia D
|
Expérience générale
Évaluation :
4
I went back to use restroom and could not get in deny access.
Jerome S
|
Premières impressions
Évaluation :
5
Recently, I had the pleasure of dealing with the manager of this storage facility, and I must commend the exemplary service provided. Their commitment to ensuring customer satisfaction is evident in every interaction. They went above and beyond, not just to meet, but to exceed my expectations. In a world where adequate service is often the norm, it's refreshing to encounter someone who truly understands the essence of outstanding customer service. I wholeheartedly recommend this facility to anyone in need, and my sincere gratitude to the manager for making my experience seamless and memorable. Thank you Willie
Carolina P
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Patrcia W
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Valerie J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michal S
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Adrienne S
|
Premières impressions
Évaluation :
5
Attention to whom this may concern I am very big on customer service and the employees at 5341 NW 7TH gives great customer service at all times. A big thanks goes out to Mr. Willie and his staff. Thank you, Be Blessed
Kimberly T
|
Expérience générale
Évaluation :
5
The customer representative was very professional, friendly and very helpful! I've got service at location prior and it wasn't pleasant, but this Customer Representative and entire staff was wonderful.
Lucille C
|
Premières impressions
Évaluation :
5
Mr. Willie was over and beyond excellent customer service I really appreciate everything he did to assist me with being able to move into my storage unit.
Felicia D
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
theresa b
|
Premières impressions
Évaluation :
5
Customers service was great employees were very nice and helpful I recommended anyone to visit this .
Kimberly T
|
Premières impressions
Évaluation :
5
I love how the employee were eagered to assist before we walked through the door. They were very fast and prompt to assist.
Karensky M
|
Premières impressions
Évaluation :
1
Cockroach and mice infestation inside a climate controlled facility!!! Since it's under new management I suspect it'll greatly improve. Let's hope for the best!!!' I lost a lot of irreplaceable items
mara p
|
Expérience générale
Évaluation :
1
Full of cockroaches 🪳. Infested a lot of my thing that I had to throw out.
MATEO N
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JORIAN T
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
shawntrell g
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Corbin W
|
Premières impressions
Évaluation :
3
Most of the staff is rude or not knowledgeable. One lady (didn't get her name) was great. She seemed to be very experienced and was super helpful. All others, not so much.
Steven R
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Vivain P
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard P
|
Premières impressions
Évaluation :
5
Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.
Latribia H
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
gaea e
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Karen S
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Thierry D
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
willie w
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jermaine J
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JEFFRI P
|
Expérience générale
Évaluation :
2
My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it's perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That's a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.
Victor G
|
Expérience générale
Évaluation :
2
Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.
reinaldo G
|
Premières impressions
Évaluation :
3
It has no elevateor inside to move faster i have to carry heavy bag to the ground floor
Alfred M
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fred P
|
Expérience générale
Évaluation :
3
Enable elevators for the 2nd floor
PEDROJ V
|
Premières impressions
Évaluation :
5
Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky
EUGENE K
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TARRELL D
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
ANA H
|
Expérience générale
Évaluation :
5
Willie and his crew were extremely helpful and polite. Would recommend them highly!
Jessica F
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Ronald G
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
kingtrawn b
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kingshinika M
|
Expérience générale
Évaluation :
4
There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.
Latribia H
|
Premières impressions
Évaluation :
2
First time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.
JOVIANE M
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA S
|
Premières impressions
Évaluation :
5
The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!
KARLA B
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
edna t
|
Premières impressions
Évaluation :
2
The rental unit size provided was not the rental unit size contracted for.
alina k
|
Premières impressions
Évaluation :
5
Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!
KARLA B
|
Premières impressions
Évaluation :
5
Thank for all your help during this time.
WALQUIRIA F
|
Expérience générale
Évaluation :
5
Friendly, fast service!!!
Grainne B
|
Expérience générale
Évaluation :
4
The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.
MANUEL S
|
Premières impressions
Évaluation :
3
My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!
Sheronda M
|
Expérience générale
Évaluation :
1
Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.
Brice L
|
Expérience générale
Évaluation :
1
Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.
Dino F
|
Expérience générale
Évaluation :
4
My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.
Lewis W
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
MARINA M
|
Expérience générale
Évaluation :
5
This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero
Hernando F
|
Expérience générale
Évaluation :
4
Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.
MYRA H
|
Expérience générale
Évaluation :
4
Good service; even on the phone.
idella p
|
Expérience générale
Évaluation :
2
When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.
jacqueline p
|
Expérience générale
Évaluation :
3
Not bad
Alexa A
|
Premières impressions
Évaluation :
5
Once I needed to go later than 7 pm but it was closed
DANIEL T
|
Expérience générale
Évaluation :
3
Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving
Denise W
|
Premières impressions
Évaluation :
5
They went above and beyond to help us get our belongings into storage.
Jacquelyn E
|
Premières impressions
Évaluation :
5
Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly
For an out of state move the prices were reasonable.
Hazel C
|
Expérience générale
Évaluation :
5
A great way to store things. Really happy with Uhual.
David D
|
Expérience générale
Évaluation :
1
Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one
Adam D
|
Expérience générale
Évaluation :
3
This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon
Andrew D
|
Expérience générale
Évaluation :
4
The your policy's for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.
samantha h
|
Expérience générale
Évaluation :
1
This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...
PETER J
|
Expérience générale
Évaluation :
5
tks , the best staff
Jose B
|
Expérience générale
Évaluation :
5
The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.
Wayne J
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
