Customer Reviews for U-Haul Moving & Storage of Dade County

3376 évaluations

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

ALTON D. 
Évaluation :
2

The whole van was dirty it had damages all around, the side door would not open because of the damages, at one point the van wouldn't move forward or backwards I had to cut it off and on so it would engage. I don't know what happened to uhaul but it used to be a reputable company. Get people who want to work & take care of the fleet. At this point I will not rent from them again ðŸ˜-

JACQUELINE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald G.  |  Premières impressions 
Évaluation :
4

Customer service was great!

DORVINGS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY R. 
Évaluation :
5

Everything was excellent

LINDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emmanuel R. 
Évaluation :
2

The employees were very unhelpful. Particularly when I went looking for my receipt. It took about 20 minutes to finally get my receipt.

JUSTIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELVING C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RODNEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOHANA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kingtrawn b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zabhrya T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LOGAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kingshinika M.  |  Expérience générale 
Évaluation :
2

Customer service specifically at the counter was subpar; clearly the employees don't like working there and commented as such. Trying to get them to do anything was like pulling teeth. The yard labor, though, was exceptional and helpful.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Pedro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

They are friendly and very helpful their recommendations was on point I told my friends and family keep up the great works guys

JANICE W. 
Évaluation :
4

Make sure all items requested are in place. I didn't get the dollie I requested.

Donna S. 
Évaluation :
4

Just make sure those van have gas on them cause it's just unfair to leave them Empty. Other than that everything else was good

BETINA A. 
Évaluation :
1

My issue with uhaul started when I went to the location that I choose to pick up the truck, and first they didn't have the key of the truck, and after they found out the truck was actually broken, I had to go to another location to pick up, when I picked up my uhaul the tires were with low pressure, and the truck was dirty and with a bunch of maintenance alerts at the panel. I didn't fell save driving the truck, and I have to pay two hours of work for my movers, but they weren't moving anything, because I was late due the truck issues. very disappointing as uhaul is know by fair price and good quality, but not with me. this time I spent more than expected and more if I had to hire a moving company.

Rogerio R. 
Évaluation :
1

Location from my original reservation was changed to this location (25 minutes from my original destination). Didnt realize until I got to the original drop off location (5 minutes from my original desitnation) Why this wasn't more clearly communicated is beyond me. The new drop off location shows business hours of up until 7pm. Having already made a detour to another location, I was still able to get here by 6:45, guess what, they were closed. Emoyees inside but nobody came out to hp me or the other person that came after me. I filled up the fuel to more than enough to bring it up to 3/4 - which is how much it was when I got it. Still, somehow I was charged for 5 gallons of fuel. Didnt want to do the key drop off for this reason, but when employees decide to close business 15 minutes prior to closing time, guess this is what happens. Google reviews for this location are par for the course in terms of my experience as well. I dropped the truck off on the 8th, and for some reason receipt shows it was returned on the 10th. Understand business was "closed" when I returned it, so that would make return date the 9th - so why the extra day...

Basit G. 
Évaluation :
1

I went there in the morning to get car trailer. They did all paperwork and I asked if I can pick it up later. I've been told that is not a problem. When I came later back the trailer was not there and there was another shift. They had no clue that I made reservation before said they have to do it again from scratch and I have to pay it. I spent 45 min because she obviously didn't know how to cancel previous order. After two days I received phone call and the guy asked what time I'm coming to return trailer. I was surprised said I have one more day. That's what I pay for. I asked that gentleman if he did refund because they charged me twice for same thing and he got upset starting to call me "bro, let me do my job"... and he hang up on me. Very rude and unprofessional. They should train their staff better.

PETR L. 
Évaluation :
2

I rented 2 doly and they never gave me them and they are charging me both!

Pablo G. 
Évaluation :
3

We experienced a situation with bugs and nw we was able to get the equipment replaced. Called several times starting on the 8th of July at 3 pm when discovered until 1 pm on the 9the when the event commenced.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

The front desk person was very nice. The truck was very dirty. The wheel and the seats were sticky, gooey. The gas cap was missing.

JOSE P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorand C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorand C. 
Évaluation :
4

The prices are outrageous. And if I didn't call him to get a better rate I would've lost over 200 $

ANTHONY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

I had the truck for 17 days. You need a multi day discount.

VICTOR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natasha D. 
Évaluation :
2

I would not recommend the use of UHaul to anyone. In fact I would tell them to rent anywhere but Uhaul. I had to deal with 3 different locations before I finally got my truck. Then I come to find out I was billed 42 $for safe something that I did not choose. Spent 24 minutes on hold before I gave up. I will have to go to the location to get this corrected. The ONLY good thing about this location is Willy, the manager.

Cindy K. 
Évaluation :
1

DON'T GO TO THIS PLACE EVER! They have the worst service at all. I reserved a 20" truck with 2 furniture dolly plus a utility cart. My order was confirmed, and guess what? When I arrived at this facility to get my truck, not only I couldn't check in online because their system sucks, but I had to wait in line to be attended, because they had only one person to attend all of us. The furniture dollies and utility car were supposed to be inside the truck, but at the time I was picking up my truck, they told me they didn't have any available although they confirmed my order a day before. The worst part is the manager Willy, he was so rude, disrespectful and unhelpful. He didn't care at all, I was talking to him asking a way to solve my problem, but he gave me his back and told his employees to no listen my worries and complains. It was an unacceptable behavior. I had 2 moving helpers which I was paying per hour, waiting for my truck, and Willy didn't do anything to help me, not even trying call other U-Haul units to find dollies, which I was able to pick up. It was a total disrespect.

LEONARDO F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

I was hauling a car to Miami. Helpful suggestions like dropping the trailer off before arriving at the final destination and choosing a drop off location that's along the route and near the destination would have been helpful.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latisha D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMACIA S. 
Évaluation :
3

If it wasn't for Chrystal, I would've cancelled my reservation and went somewhere else. The lady that checked me in was very rude. She's not pleasant to work with. She has no interest in helping customers. Thank you Chrystal for your kindness.

Jasmine Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NORBERTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dino K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIEZER R. 
Évaluation :
1

Unaquate Gas tank reading

Raul D. 
Évaluation :
5

Great location great quick experience. Only problem is the bed of the uhaul had an odor.

VLADIMIR P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

emily R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTOPHE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

The manager Willie was great to Me

Avelynn C. 
Évaluation :
1

The location I rented the van from was on point, however, it took me 3 hours and many different locations until I was able to get my reserved van. I have been using your company for many years and almost in a monthly basis, never again!

PHILIPPE H. 
Évaluation :
1

I made my reservation weeks in advance. A few days before the pickup I was called and changed to this location. On the morning of the pickup when I got to the store I was told that they didn't have all of the equipment and that I'd have to go somewhere else to get it.

CLIFTON P. 
Évaluation :
3

Manager was great, the lady inside didn't know anything. She was lost in the sauce!

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elvis T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANI G. 
Évaluation :
3

I understand it's been difficult for all with the whole covid19 to get back to work at the same level it used to be, but a couple of things I must bring to your attention to move forward. I had a 1130AM reservation, while at the office system issues kept me there for at least 30 mins when finally got the truck, it was dirty, It was in bad shape, multiple engine and air sensor lights on at the dashboard, inside left sunshade is broken ( difficult and dangerous for the driver to perform ) There was a plastic cord ripped from the outside of the windshield which while driving was knocking at the passenger door. Long story short, everything was a mess, attached pictures. Thanks a lot Alex

Alex S. 
Évaluation :
4

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  Premières impressions 
Évaluation :
4

I was supposed to pick up in Miami Beach - NOT Miami. I made a reservation and received a confirmation call but when I showed up to pick up my truck I was told they do not do one way rentals. They also did not have the size truck that I had reserved. So I had to go out of my way to go to the 7th Ave location.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAMERON J. 
Évaluation :
2

First time renting from self storage and my husband's leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M.  |  Premières impressions 
Évaluation :
5

Coffee & Donuts

alfredo B. 
Évaluation :
2

The only problem was that equipment that I rented the door was kind of broken in the brake fluid on the trailer was leaking out you have a great staff people just bring your equipment back and some of the staff do not check the equipment it rented out again to other people other than that you guys are perfect

TORI L. 
Évaluation :
3

Cab of truck was dirty. Needed to be cleaned. I ended up cleaning it so I would not be charged for it when I returned the truck

Ronald P. 
Évaluation :
1

My experience was horrible, I was sent to a location where there was no one to be found, I wasted time. Then I had to go to another location to get the truck, and the customer service was terrible, she hardly spoke and as I was driving away they told me someone's belongings from the office where left in the car. I would never recommend anybody this service. I didn't like it. I would NEVER pay for it again.

PABLO A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIEZER R. 
Évaluation :
1

I've been renting from this location for several years and this is the first time I've had such a problem with the service and equipment. I won't ever go back to this location to rent a van.

GREGORY N. 
Évaluation :
5

Great service easy drop off.

David B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SIDNEY H. 
Évaluation :
1

first van received had traces of human feces, a replacement was given. Half way through the rental day I get a call from the uhaul office that the truck was reported stolen and I needed to return it ASAP. Completely messed up my schedule for the day.

Phillip K. 
Évaluation :
4

Leave the truck with some fuel.

MARC J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

SUPER NICE!!!!!

FERNANDO P. 
Évaluation :
1

I will never ever recommend none of my family or friends to come to uhaul customer service is very horrible trucks not clean and sanitize

Debra F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos M. 
Évaluation :
5

The vehicle was dirty ad fuck inside!!!!!

LEROY J. 
Évaluation :
5

Return to different location

BARBARA M. 
Évaluation :
5

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph T. 
Évaluation :
5

The general manager was excellent, great attitude and very helpful!

Denisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

courtney H. 
Évaluation :
1

The van was very dirty, the two front tires where very low, the right view mirror was broken, the inside the van was very dirty. I had to used my own cleaning products to clean that nasty van

MELISSA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

douglas P. 
Évaluation :
1

The customer care, attention, and service has been poor through out this entire process. It's almost as if the employees know less than the customer (both NYC and MIA). What's worse, instead of admitting they don't know an answer to a question and saying they will find out; they provide inaccurate information that someone else refutes with more incorrect information. A never ending cycle. Will make sure not to recommend cross country services to anyone I know.

Daniel F. 
Évaluation :
5

Awesome attention and customer. The afternoon team is friendly and welcoming. Awesome experience. Thank you

DENIS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene M. 
Évaluation :
3

I had a negative experience, my credit card I used inside the store was over charge. But after I spoke with the manager he solved the problem and I was credit back on my card.

GALE R. 
Évaluation :
5

Staff very helpful. The new processing is a little intimidating but the staff made me feel at ease.

LEROY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edna t.  |  Premières impressions 
Évaluation :
1

Customer was bad. We arrived there a lady was at the door not one time did she say can we help you. All she said to use was leave the keys in the uhaul and I'll check it in. Then she didn't check it until the next day after calling asking when was we bring the uhaul.

SHARTONYA S. 
Évaluation :
1

Basically the lady lied about the rates the plan everything the mileage when I got back to return the truck it was a lot more than we talked about or agreed about or on the first set of paperwork they threaten to call the police on me which is a shame because I'm used you guys a lot maybe not in my name but but I will never go to that location again no one was wearing masks while they had them on but not covering their face The truck was really scary to drive it kept pulling to one side of the street found out that the tires were almost flat only had 20 pounds passenger front 30 pounds and passenger rear after I pump them up at my shop The truck was a little better but there was a check engine light on the truck got very bad gas mileage it would not shift into the higher gears even though I had it in overdrive and everybody work there made me feel like a piece of shit and they were kind of intimidating definitely would not recommend it worst Experience I ever had with a rental company you will never see me again

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRESA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HAROLD A. 
Évaluation :
2

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  Premières impressions 
Évaluation :
5

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  Premières impressions 
Évaluation :
5

Thank for all your help during this time.

WALQUIRIA F.  |  Expérience générale 
Évaluation :
5

Friendly, fast service!!!

Grainne B.  |  Expérience générale 
Évaluation :
4

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn't do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn't even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL SYLVESTER M.  |  Premières impressions 
Évaluation :
3

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M.  |  Expérience générale 
Évaluation :
1

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L.  |  Expérience générale 
Évaluation :
1

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F.  |  Expérience générale 
Évaluation :
4

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARINA M.  |  Expérience générale 
Évaluation :
5

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Hernando F.  |  Expérience générale 
Évaluation :
4

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

MYRA H.  |  Expérience générale 
Évaluation :
4

Good service; even on the phone.

idella p.  |  Expérience générale 
Évaluation :
3

Not bad

Alexa A.  |  Premières impressions 
Évaluation :
5

Once I needed to go later than 7 pm but it was closed

DANIEL T.  |  Expérience générale 
Évaluation :
3

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Denise W.  |  Premières impressions 
Évaluation :
5

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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