Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

1433 évaluations

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st)

(616) 328-6124

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Staff was very helpful and friendly.

Ronald M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
3

This location was 45 miles to pick up...and 10 miles from reservation location. Maybe company delivery to the closer location?

steven M. 
Évaluation :
4

Trucks should have cruise control. The customer should be contacted a day or two prior to confirm rental and explain options. I had to call day of rental and no one answered. The Indiana call center ended up confirming my rental.

John S. 
Évaluation :
2

1. Easy check in process. 2. Clean pads. 3.The manager told me to park my car behind his building, when I returned in the evening (after business hrs.) I find my car behind a locked gate. Could not get my car till am. Major inconvenience. Had to scramble to get transportation back to my home 45 mins away. Then return in morning to find out the manager was over 15 mins late to work and the lot wasn't even Uhauls!!!! I should have been comped the move for all inconveniences. 4. The truck inside was clean but outside was in bad shape (dents, dirty, broken rear door handle etc..). Very disappointing transaction!!

KEITH P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demario H. 
Évaluation :
2

Hire security to keep the homeless in check. This place has gotten sketchy recently.

Scott M. 
Évaluation :
5

Easy to return truck

Sepideh W. 
Évaluation :
1

Staff were completely unprofessional, eating pizza on the counter while checking me in, unhelpful and not friendly. They couldn't locate the correct key, and the truck's battery was dead when I got in and tried to start it. The location itself was not clean, and staff were very disorganized. The check in process took over 40 minutes even though I did online check in.

Holly S. 
Évaluation :
5

Nothing you guys were friendly and fasts

Dorka M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE THERESA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
4

My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ

Brian J.  |  Premières impressions 
Évaluation :
5

merci

Willie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY DANIEL D. 
Évaluation :
1

I was charged for more equipment than was used. Also, one associate from the location made a big deal that I set the CARDBOARD window cover on the ground momentarily and was cussing and acting very unprofessional.

SHANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

I can't believe you rented me such a junk trailer.

Steven G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diana G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
4

Only thing is the trucks should have more than 1/8 tank of gas when you're offering a truck to a customer.

Shjabulana L. 
Évaluation :
5

The two young man that were there were very friendly and helpfu.

maria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
4

Braun was very nice and did his best to make our experience go well.

Geramie M.  |  Premières impressions 
Évaluation :
3

We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated

Geramie M.  |  Premières impressions 
Évaluation :
5

Great service and the truck was very clean

Vicki H. 
Évaluation :
2

wash the windshields please. I have returned vans cleaner then receiving them and still get charged a 50 $cleaning fee. I rent multiple units for the past 4 - 5 years and have never experienced this before.

CHARLES Y. 
Évaluation :
2

wash the windshields please. I return vans cleaner then I receive them and still get charged a 50 $cleaning fee. I have been renting multiple units for the past 4 - 5 years and have never experienced this.

CHARLES Y. 
Évaluation :
2

wash the windshields please. I return vans cleaner then I receive them and still get charged a 50 $cleaning fee. Been renting multiple units for the past 4 - 5 years.

LOUIS SANFORD Y. 
Évaluation :
1

wash the windshields so night time driving is easier, I return vans cleaner then I receive them and still get charged a 50 $cleaning fee

LOUIS SANFORD Y. 
Évaluation :
5

Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.

Michael P.  |  Expérience générale 
Évaluation :
2

Bad communication from uhaul employees on 3 conversations.

MATTHEW T R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CINDY GROVE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tuba J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA LOPEZ B. 
Évaluation :
5

I accidently left my glasses there

Jack H. 
Évaluation :
5

Super staff service starting with making reservation, picking up the truck and finally checking back in. I really appreciate their superb customer service attitude. Merci.

Daniel C. 
Évaluation :
4

I am sure. The equipment was maintained well enough .

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric D. 
Évaluation :
5

The person who checked us in was excellent. Our towed car battery had died and he pulled a truck over to give us a jump start.

BART D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
1

Various employees were rude and made the checkout and return complicated. Employees were interrupting one another for questions and were not focused on the only customer in the building. When asked about using a certificate (25 $off code that was given because the year prior the same location had poor service), the employee insisted a certificate was not acceptable and had to ask for permission from manager who also was not aware of certificate use. During return, employee was eating while assisting us and seemed to be bothered to help in the return process. Overall, employees were not flexible or friendly. Gave this location another shot after last year's poor service, but will never return again.

Tristan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
3

Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time

tamara j.  |  Expérience générale 
Évaluation :
2

I did not receive the truck size I reserved, received a bigger truck and I asked for bungee cords since I did not have enough stuff to fill the bigger truck and the man working said no. The battery light dinged the entire 6 hour drive, please check your trucks before renting them out. I had to remind the man of all the things I reserved, felt like nothing was prepared before my reservation time, which I booked months in advance. Tried to charge me 140 $more than what I booked for but somehow gave me a 20 $discount which brought me down to my original quote (makes zero sense)

MORGAN LEIGH C. 
Évaluation :
2

We arrived near closing, but the sign was lit up showing “open” when we got there. The employee came out and told us they were closed and that he couldn't help us. He continued to wander around for 20 minutes after that as we and two other customers attempted to do self check-in.

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER DOUG E. 
Évaluation :
5

Please ignore my previous message as I was extremely upset when I got a missing or damaged charge but I spoke with Robert who is extremely professional the manager and fix the problem immediately thank you

JAMES DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica F. 
Évaluation :
4

Taco Tuesday...

TRACEY LEE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yvonne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYE LOUISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Expérience générale 
Évaluation :
5

Great process and experience thank you!

Elisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.

kelly o.  |  Expérience générale 
Évaluation :
3

Lavail took a kotter pin out of my hitch and did not put it back in. He took it out to adjust the hitch, ended up not adjusting it. I didn't notice it missing until I returned the trailer. This could have caused a catastrophic accident had my hitch came out. Not a happy camper. And I'm out a kottern pin.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carly A. 
Évaluation :
5

You should have some parking spots for people to park in for 2-3 hours while they use vehicles and return them same day.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Narda B. 
Évaluation :
5

U-Haul Moving & Storage of Downtown Grand Rapids was great because they had to fix the mistake of the central UHaul scheduling system. My reservation was for 48 hours and 100 % guaranteed for 48 hours but the scheduling system changed it to 24 hours to try and accommodate another reservation because of many requests for trucks. If someone schedules a reservation for 48 hours, quit messing with it trying to get more revenue because you put U-Haul Moving & Storage of Downtown Grand Rapids in a pickle to try and make his customers happy.

MICHAEL M. 
Évaluation :
1

We have had a horrible experience so far. Our first uboxes were scheduled for delivery then never came. If we had had to be out of our house that day or the next we would have been completely screwed. Then, when we rented our truck and brought stuff to the location for our last ubox, it had never been assigned. So, we had a truck full of stuff and no where to store it. The stores kept sending us back and forth, with some of the employees (Byron Center) being INCREDIBLY rude. Through all of this as a customer I never yelled, got mad, or treated the employees unfairly- even when I honestly had every right to. I expect the same in return, especially when they are the ones who messed up. Very disappointing experience so far. I only hope when getting the uboxes delivered to our next location we don't have the same experience.

Nicolas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAH JEANNE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katelyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raphael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick T. 
Évaluation :
5

Totally great experience. EVERYTHING WAS PERFECT!! Service was exceptional. Would recommend this place to anybody and everybody!!

RACHEL ROSEMARY D. 
Évaluation :
5

I responded no to the second for this reason: the driver side door would not fully close, try as a might. The vehicle and storage area were clean, so no issues there. The staff was quite, check in/out was very easy. No service issues at all. Making you aware of this issue.

DALE CHARLES B. 
Évaluation :
5

Easy to rent and return. Great experience.

MATTHEW WILLIAM C. 
Évaluation :
5

Be accurate with the gas indication on the paperwork.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL RENAE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
4

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA K.  |  Expérience générale 
Évaluation :
5

Two things to improve upon: 1. The truck's monitor doesn't have a backlight, so at night or when dark, it is impossible to see the fuel gauge or speedometer without turning on the cabin light. 2. I think the website should make it more clear whether you are ordering a one way or two way truck. I was expecting to make a trip from Grand Rapids to Detroit and drop the truck off at Detroit. Because the cost is based on mileage, I ended up paying over 100 dollars more than expected since I was forced to drive it back to the Grand Rapids location.

Joshua K. 
Évaluation :
5

Exactly what I needed! Space was easy to load and unload, staff was helpful. (Initially planned to go to the Byron Center location but the manager was rude and condescending, so glad I gave U-Haul another chance and tried the downtown location! What a difference, downtown was so much better!) My only negative, I wish the late hours and dumpster info was more clear. Otherwise, it was good

Sandra B. 
Évaluation :
1

Truck was janky and felt dangerous to drive, could literally hear the control arms popping and vibrations on every bump, several of our items were damaged during the move because of this. We have begun the process of a lawsuit with a consumer relations Attourney. The gentleman working was also very rude when we said we would be back later than expected due to the truck being so scary to drive. And I have my CDL I drive trucks often, this was a nightmare.

Bonnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC JOHN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

The online check-in process took much longer than expected

Bryan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deborah N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Very smooth self return process but we did not receive an email receipt.

William M. 
Évaluation :
5

The truck did have some drivability issues that were discussed when truck was taken back.

Randy B. 
Évaluation :
3

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco i.  |  Expérience générale 
Évaluation :
5

The General Manager assisted me himself and his customer service was a notch above outstanding.

Michael F. 
Évaluation :
5

Owner/GM was very friendly and helpful. Lot was orderly and clean.

Thorne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas B. 
Évaluation :
4

service was smooth as always, and the truck was fine, no issues with that

PAUL A N. 
Évaluation :
3

My wife and I recently rented two vehicles. The first one was clean, but was in need of repairs. The steering was sloppy and I would consider it dangerous. The second vehicle was quite dirty. The windows had not been cleaned in some time and the entire inside of the vehicle was covered in dust. It appeared to not have been cleaned in some time. Additionally, the fuel was incorrect on both vehicles. In fact, the second vehicle was just above empty. It would seem to make sense that this would not be an acceptable fuel level since it is rather inconvenient to start the trip worrying that you don't have enough fuel to make it to a gas station.

Jeremiah V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey M. 
Évaluation :
5

Robert was very helpful and friendly.

Jackson H. 
Évaluation :
5

Everything was great but I believe I left my prescription sunglasses in the cab, what is the best way to retrieve them?

Duncan G. 
Évaluation :
3

Charged me for a gallon of fuel when I returned it back where I got it, which is shown through the pictures.

Xaryia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETTY JEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus V.  |  Expérience générale 
Évaluation :
4

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI B.  |  Premières impressions 
Évaluation :
5

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek B.  |  Premières impressions 
Évaluation :
5

Really love my storage unit !

Kimberly H.  |  Expérience générale 
Évaluation :
3

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucille H.  |  Expérience générale 
Évaluation :
3

Need air on 2nd floor in the summertime

Tamika H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Selina D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kourtney S.  |  Expérience générale 
Évaluation :
4

Very nice people

dana g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jazanaye g.  |  Premières impressions 
Évaluation :
5

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional 10 $a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne S.  |  Online Move In 
Évaluation :
4

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon l.  |  Expérience générale 
Évaluation :
5

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

L C.  |  Expérience générale 
Évaluation :
5

Be back there in the future.

Charles B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonia M.  |  Online Move In 
Évaluation :
5

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay L.  |  Premières impressions 
Évaluation :
2

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna a.  |  Premières impressions 
Évaluation :
5

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha G.  |  Expérience générale 
Évaluation :
5

Great experience, well run facility.

Thomas H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra h.  |  Expérience générale 
Évaluation :
1

They only care about the money and not the actual costumer.

anthony b.  |  Expérience générale 
Évaluation :
5

Great customer service by Mr. Bonebrake

Thomas H.  |  Premières impressions 
Évaluation :
4

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy R.  |  Expérience générale 
Évaluation :
5

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah T.  |  Premières impressions 
Évaluation :
5

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly M.  |  Premières impressions 
Évaluation :
5

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle G.  |  Premières impressions 
Évaluation :
5

The second card swipe takes several times before it registers.

carol j.  |  Premières impressions 
Évaluation :
5

It’s was ok

Charles B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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