Évaluations des clients U-Haul Moving & Storage of Downtown Grand Rapids

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Grand Rapids

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Nicholas K. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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It was an incredibly smooth process throughout. Easy in, easy out. An exceptional experience.

David M. le

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Great process beginning to end. Thanks!

Douglas R. le

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Everything went very smoothly in regards to the reservation, pickup, and payment. The staff was very professional and winsome.

Michael D. le

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Le client n'a pas laissé de commentaire.

Victoria D. le

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I rent from this location REGULARLY (look at my account) Keith and his staff are fantastic. But if you continue to charge me for not checking in my rental (self check in) you are going to lose my business.

Jamesroger E. le

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Le client n'a pas laissé de commentaire.

Sheena W. le

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Le client n'a pas laissé de commentaire.

Andrew K. le

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I rented a 15' truck, hoping to maximize the full use of the truck space and the pathway into and out of the truck. There were a dolly and moving blankets in the truck, which I did not order, and which I asked the store manager at the time of rental to please remove. He would not. It was a shameless attempt to tack on another add-on to my bill. If I were to break the seal to move them out of our way, I would have paid for it. Then, upon returning the truck, the store manager was rude when I at first didn't understand his question, calling me "boss" and asking whether the truck was still road worthy. Of course it was-- I drove the truck across town for a couple hours, he was just being rude to me in front of his other employees.

Willie S. le

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Le client n'a pas laissé de commentaire.

lee R. le

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Thanks

DEREK L. le

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Best service ever!! Quick, simple and the staff is exceptionally friendly!

Anthony K. le

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Le client n'a pas laissé de commentaire.

Karl M. le

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The truck was all over the road and it was dirty when it was givin to myself

Geraldleanard T. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Clean the outside of the vehicle better, put on working windshield wipers, test equipment better, make sure gas doesn't leak when filling the vehicle.

Brian K. le

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Le client n'a pas laissé de commentaire.

Franco M. le

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Le client n'a pas laissé de commentaire.

Naomimarie P. le

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Le client n'a pas laissé de commentaire.

Davidlee N. le

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Le client n'a pas laissé de commentaire.

Paul T. le

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Le client n'a pas laissé de commentaire.

Jason K. le

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Great rate. Great Service. Great equipment. Absolutely recommended.

Diana B. le

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Le client n'a pas laissé de commentaire.

Jim K. le

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Kieth was very helpful. I rented a tow dally and 15 foot uhaul. The equipment operated well and I experienced no problems on my 800+ mile journey.

SUNGHOON K. le

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It was convenient and easy to pick up.

Cheyenne B. le

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The online check in was long. Plus I never saw the section “estimate gas refill” or whatever it’s called in the contract. I had to guess for refilling gas.

Andrew C. le

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Friendly works but had a hard time explaining the 1 way policy. I'm still unclear about why I paid for 2 day for a three hour 115 mile trip.

MARK H. le

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Le client n'a pas laissé de commentaire.

Anastasia O. le

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Fantastic people, attentive and friendly, cannot recommend highly enough!

Alexishaspas B. le

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Le client n'a pas laissé de commentaire.

salvador r. le

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Very well organized and manager was so out going ! Great experience and I love to be renting

Hershal R. le

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Nothing Excellent Service.

Jasonscott B. le

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General manager was extremely rude to me in front of other customers and the windshield was filthy on the truck.

Tracikristine M. le

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Appreciated the attentiveness. Everything was super easy

Ethan D. le

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You only had one employee in the shop and it took about an hour just to get my van which I had already reserved. It was as if you didn't value your customer's time at all.

Rachelrena A. le

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I love the convenience of this location and the staff really knows how to get things done for the customers. My only concern would be that there seems to be software issues as I’ve had three dealings with U-Haul in one year and two out of three times there were issues software at check in. Please note this is not the persons who are checking people in and their ability to navigate the software it was either the software being down or unable to process check in at the time. The downtown grand Rapids spot did a great job navigating changes with reservations and how to input it into the software. The Midtown Detroit area had me in the location for over 90 minutes just waiting to get my trailer Due to software issues. So I’m re reviewing two moves to show contrast. Downtown GR 100%. Midtown Detroit 45%.

ada s. le

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Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

Elaine C. le

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Le client n'a pas laissé de commentaire.

Matt S. le

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Very nice staff and manager. Will definitely recommend.

Matt S. le

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Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Joshua J. le

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Could not have been a better experience

Lawrence G. le

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Brandi was knowledgeable and helpful. The process was quick.

Collin H. le

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Very convenient and secure

catholic c. le

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Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

Walter G. le

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Excellent experience. Outstanding location.

Mark M. le

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Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

ingrid a. le

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Allen H. le

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Had to pay for a extra month but overall it was ok. A little pricey

DENISE M. le

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Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

Lisa O. le

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This is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.

James B. le

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Inderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.

Suzan S. le

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Indira was very helpful and did a great job

Trent C. le

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The process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.

Clintara R. le

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I did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean

Dan S. le

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Have a nice day

Trent C. le

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The team was friendly and made everything easy!

Jim D. le

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Even though there was a miscommunication initially, the delivery was perfect!

Achia S. le

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Great facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.

kathleen d. le

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Thank you!!

Matthew L. le

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na

Michael T. le

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It is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .

manuel v. le

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Great Customer Service

Valerie M. le

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Very knowledgeable, helpful, and nice!

carmony t. le

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Thank for y'all help on keeping my stuff safe

NICK S. le

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8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.

LORENZO R. le

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My experience Because the customer service was great the facility was clean and neat and I definitely want to come back

Kayla T. le

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It was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude

dolly m. le

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clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

mike h. le

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Keith Batchelor, General Manager, does an excellent job!

John M. le

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Keith was great! Took us through the whole process. Super helpful.

Matthew V. le

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Outstanding service and excellent people.

Claire L. le

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On the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.

Anu A. le

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Great!

alethia s. le

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Great

bruce o. le

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Free first month, friendly & engaged staff, very clean facility, It is great having free carts to use.

Brandon W. le

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Very friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!

Alicia Nicole B. le

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Great service from all the staff!

STEVE J. le

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Very impressive facility AND staff!

Scott T. le

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Very friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.

Ketashia B. le

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Their Store Manager Keith was very helpful.

austin k. le

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thumbs up