They only care about the money and not the actual costumer.

Great customer service by Mr. Bonebrake

They were so helpful several times on phone and in person. The manager could not have been any better.

Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Rat droppings were all over my items.

UNSUBSCRIBE ME FROM EMAILS PLEASE

Need more staff

I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.

Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful

Staff is always helpful and kind

The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.

Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!

This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.

I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.

Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu