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The staff and facility was great !
Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.
Our rental required equipment was somehow overridden and the car carrier was not a transport but a dolly. We drove hundreds of. Mm Ile before being informed the transport was required.
Great team of guys. Really nice and hard working. Explained everything really well!
Friendly and helpful
All was great and professional!
Excellent customer service
No. Todo perfecto. El señor que recibió muy amable.
Virgil was so helpful, he made my experience wonderful.
Everything good
Amazing service and very friendly staff
If someone reserves a piece of equipment, or "requests", the store should make sure it's available and in stock instead of giving notice of something not in stock last second at check in.
Staff was very friendly and helpful.
The managers at this location were having IT issues. They made due and got us on our way inspire of the issues. Thanks to them.
Uhaul could do a better job of telling customers that a “deposit “ is required if they decide to use their debt card. Very unhappy about that process & that it will take days before the money is returned. I find it unfair to NOT disclose that information.
Great customer service made it easy in and out
Great customer service at this location!!
Customer Service on both ends was excellent. Trailor pickup was smooth and the Uhaul guy was quick and experienced in hooked and checkout. The drop off was super quick. The Uhaul rep got me in and out Jimmy John's fast. Thanks
No contact check in did not work just added more hastle
I rented a trailer from this location in the summer of 2020. And, I just rented a truck from them (January, 2021). The workers at this location are very nice and helpful. The location is convenient. Everything goes according to plan. I strongly recommend this U-Haul location!!
Dirt and paper inside trailer when I opened it first time. All sinage states there is a $15 dollar cleaning fee but I guess that doesn't mean someone actually cleans the equipment. I did sweep it out and returned a clean trailer when I turned it in.
My best experience with UHaul to date. Location was clean and has easy access. The team helped load my car and made sure it was secure on the trailer.
Pick up was very easy and it was a nice, clean facility. Great service. Would use this location again.
My encounter was EXCELLENT!!
Only thing no parking for simi trucks
Great service, I actually left my keys in the van after I returned it and Shaun the evening manager actually called me and notified me that he has my keys.. great job guys you have a customer for life.
Excellent customer service!!
Very professional and helpful. I had a great experience.
Charge to much I've didn't have helpers neither extra items added I paid a total of 200 plus just move my items & it's was not worth it when previous I was charged less than that just to move my items.
The ratchet on starboard side could use a little WD40
Virgil was super helpful and provided outstanding customer service. I will absolutely recommend this location to my colleagues needing moving or storage. The van was clean and pick up and return was easy. Great experience overall!!
Great customer service. The process was very simple and went accordingly.
Great service!
Very nice person helped me at turn in. Thank you!
Better time management of customers needs. Took an employee 30-40 minutes trying to back up and hitch a trailer to truck before another employee would help. Truck inside and windows dirty not a good thing with COVID times.
Clean rental trucks thoroughly, especially the cab of the truck where you sit and touch everything. During this pandemic businesses are doing a lot of extra cleaning to keep customers safe. This was not the case with this uhaul store.
nothing more that I can think of at this time
Not charge for a couple hrs of return overage. Especially when you notify return facility.
My husband picked up these blankets at this location because it was the only location with that many blankets. We were renting also a U-Haul truck and auto transport from this location which was later changed by Uhaul due to availability. We picked up the blankets in Houston and turned them in in El Paso with the U-Haul truck. It took many days of phone calls with U-Haul (with different instructions each time) to finally get the blankets checked in. Because of the holidays, everything was delayed, and the blankets continued in my account as if I were renting them, although I had turned them in five days prior. Finally, I had to call the U-Haul dealer where I turned them in so he could check them in. The blankets were in very good condition and I would rent them again.
Everything was good employees are very professional and the whole process from picking up to returning the truck was smooth and quick
Ease of booking for international people
It was my first time at this location. The new facility is really stunning. Well organized, clean, easy to figure out. Good job, UHaul!
Virgil was very nice and extremely helpful
Put my money back on my card and they charged me extra milage when i drove to monroe i didnt take any detours
The level of professionalism and cleanliness is what I excepted from all U-Haul locations.
Great location and awesome service!!
Keep up the consistency that we experienced. This was our first U-Haul rental and everything went well on our 1100+ mile journey.
We have used this location a few times and it is always an excellent experience. It's now the only one we'll use!
The location was well maintained but the uhauls were not cleaned or sanitary. Wouldn't recommend if someone wants a clean uhaul. My uhaul smelled like smoke had trash and someone's teeth in it! Disgusting
This is a great place to rent your storage unit when you need one. S. Jordan
Truck was maintained. Efficient process to check in and get keys. The movers we hired were very good - best movers I've ever used.
Great facility and staff.
Both representatives who were assisting me were very nice and helpful! Jason Cochran at the Downtown Houston location is great! He was polite and informative. The manager there was also great. He assisted me with checking out even a little after closing.
Excellent service. Highly recommended facility.
Good People
Shawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.
Great faculties and staff!
Rudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.
This facility is very nice and the staff is very helpful.
Thank you.
Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.
Facility is new and they close earlier than other storages which is a bit inconvenient but overall everything else was excellent including the best customer service.
Very accommodating, polite and helpful!
Customer service is EXCELLENT!
Exterior architectural design and colors nice match for downtown. Interior layout spacious, well-lit, not a lot of signs as everything is where you expect it to be. And the manager Virgil is a calm, thoughtful, helpful, all around good guy.
Virgel is great
