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KATELYN R. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Houston
Testimonials From Recent Customers
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You guys really have your stuff together fantastic company and great product you guys offer 100 % would recommend anyone go through Y'all
JIMMY M. | Premières impressionsOverall a good experience. The truck had a dirty film on the windshield and windows but overall it passable. The manager at this location Virgil was a great person to represent your company. I would come back just because of him. Allan
Allan R.It took us an hour just to get our cargo trailer way to long for 7:30 in the morning.
Jacob D.There was some disagreement about whether or not I had enough gas, but I knew I had enough.
Barbara C.Great experience overall. Staff was courteous , helpful, efficient , and friendly. Would highly recommend .
Misty J.I don't recall If checking to storage was clear in email. I was not able to get into the emails. Not sure maybe my computer or me
JAMES S. | Online Move InThe staff was very helpful and friendly. I would recommend this place to anyone who needed storage. Great place to do business with.
Roy E. | Expérience généraleGreat, prompt service, excellent, clean vehicle, and friendly, competent staff.
LOUIS S.Excellent location and very well managed by Virgil. Quite excellent.
Jason M.Thanks for the professional care you provided during my transition.
beverely L.Virgil always was helpful and responsive
Carl B. | Expérience généraleGreat/quick service!
Leila W.Great service
MICHAEL S.extremely efficient and friendly employees. very fast pickup and drop off.
Edward K.Maybe actually have the moving truck. I cannot believe y'all wasted my time and my money. I plan on writing an article about it for the newspaper I write for.
Cynthia P.Drop off of car port was easy thanx to the staff
Sharonda F.No improvement needed. Fast, courteous easy rental process and return
adam S.Friendly and helpful.
Andrew R.Excellent service à la clientèle
Cynthia C.The inside of the truck was a bit dirty. The outside was very dirty, but that is to be expected IMO. Staff were pretty friendly, although I knew more about the insurance options than they did.
Alex D.I was disappointed the the furniture pads ordered were not able at the time of my pickup. If this is the norm, then a “based on availability†disclaimer and mentioning during my initial contractual discussion would have been helpful. Additionally, I returned my truck early and with more gas than the half a tank that was in there from the start and could not even get a credit towards my next booking! Other than that, it was a pretty good experience. Oh, and finally, the attendant did not do a thorough going over the instruments and operational use of the truck.
Jeff R.There was hardly any fuel in the vehicle. Barely enough to get me to my location and misleading when I had to refuel because I couldn't gauge the initial amount of fuel.
Omeid R.Everyone at this location was also extremely helpful. We really appreciate them.
McKenna F.The staff were extremely helpful, friendly and hardworking. I will definitely be returning the next time I need any of your services.
Mary D.excellent service the boys were very attentive and friendly
JORGE R.Tighten drivers side rear view mirror so it doesn't flop down and look at the ground when you hit a bump that causes the driver to be driving blind to drivers side rear traffic.
Alan F.The entire experience from start to finish was pleasant and the best I've ever had at any U-haul center. Both cashiers tending the front we're well informed of the inventory and were able to put me in a more suited rental for my needs even though it would cost me less money. The gentlemen that hooked the trailer to my car was attentive, professional, and explained what each part does and how everything should be connected. This was very useful for me since this was the first time hitching anything to my Jeep. The facility was clean, well lit, and organized. Thank you to the entire U-haul team on San Jacinto street for taking such good care of a first timer!
Jose A.Reserved truck online and pickup was quick, in & out. Returning it too 1 min. Very fast and efficient location. Staffs were friendly. Been doing business with this location for quite some time now. Would recommend. Thanks
Phung L.All the folks in Houston were terrific people. Very kind, friendly and fast! Excellent customer service.
William C.More detailed instructions on how to troubleshoot 24/7 pickups. The uhaul website threw an error each time I clicked “view reservationâ€. When I tried the same thing on another device, the website worked. Without another device I would not have been able to pick up the phone. (This is an issue primarily with the Software Development team at uhaul rather than the team at San Jacinto.)
Will B.Awesome
Hojin O.The contract was marked for 3/4 tank of gas. It only had 1/2 tank. We did not notice until we had driven out. We were tight for time so did not go back. Not cool
Janet J.My rep was supper nice and polite
ESAU A.Service was great.
Jorge S.great staff and great availability of equipment
JOSUE M.The best service
Nayka M.As a small business owner who's used multiple other locations for renting trucks and other equipment at uhaul, I can confidently say that this is hands down the friendliest, cleanest, and most efficient uhaul in Houston. Virgil and his team are exceptional at their jobs, and always provide excellent customer service. I'm more than willing to drive 20 minutes further (and bypass the one that's 5 minutes away from my home) to the one downtown, because they truly make me feel like a valued customer. Can't recommend this place highly enough.
Jessica X.Tatianna is a great asset for this location. She was very friendly and provided great customer service. You need more people like her on your locations.
Alexandre M.The app did not work well and turned a 10-minute return process into a 40-minute wait when it refused to accept any picture of the odometer and gas gage. Improvements to the app would make the process a lot smoother and less stressful. The location itself was great and everyone was very helpful.
Abigail O.Great service
Dierdre W.Good all arpund
michael A.Truck smelled really bad, all interiors were grimy!
Alfred Z.Apparently some of your employees are thief's. A High end cannon fax printer was stolen, an antique wall mirror, brass embroidery mirrow. A hanging sea shell set from the phillipines. A custom picture painted by me.
Rodney T.More pick up trucks available
dominic Z.Crazy Houston downtown was the 2nd location I was sent to become the first said They couldn't accommodate my truck that I was dropping off. I was told I could drop it off anywhere in the ZIP Code area that I provided. I had to go downtown which I wasn't comfortable with it was raining and there was a gentleman, a customer who is very rude to me because apparently I was in his way however the young lady who picked up our truck was nice.
Amy H.None at present time
Joseph T.Very helpful and fast.
Edward K.Smile and take 2 minutes to review safety and hookup touch points.
Bryan C.Very professional
BRAD R.Very good service. Clean and good vehicles.
NABEEL A.Excellent service à la clientèle. Staff was prompt and very helpful. I will recommend this UHaul location to others in the future!
Rudolph M.Very helpful clean and respectful workers
zakiya B.Impressed with the professionalism and courteous staff being so helpful in getting the excellent service in the rental of the u-haul trailer during pickup and returning it.
adam G.I was originally concerned with the location but seeing all the security in place set my mind at ease. The only complaint is “soooo many trips up the elevatorâ€.
EARLYERE W.Nothing ! My experience was great from start to finish !
Mildred M.Print out a return receipt. Be a little more friendly.
Bryan C.Customer service was great!
Maria F.Reps very helpful and courteous
Ricardo A. | Online Move InThe staff here are VERY nice and incredibly helpful. I also rented a truck for my move in and it went very smoothly. I would strongly recommend this u haul storage and rental to anyone who is in the metro Houston area. I can't say enough about how fantastic the customer service was at this location. Thank You for making my move an easy and trouble free experience.
Kirk B. | Premières impressionsTire sensor was out
Angela E. | Expérience généraleVery nice employees , well trained.They were friendly and knew what they were doing. Good people
Roy E. | Premières impressionsLots of bugs(roaches) spotted. I understamd that happens. But still freaked me out to think they could have moved into my boxes. Otherwise, staff and Virgil were awesome. I liked the drive in building. Made me feel like location was safe to load and unload.
Heather H. | Expérience généraleAbove and beyond with customer service - incredibly helpful. I rent storage and trucks here regularly, and the staff tell me what to do to save money and actually call me if there's a problem.
MICHAEL L. | Expérience généraleThe lady who assisted me was very patient, friendly, and thorough. I was very happy with the service I received from her. She answered all of my questions and ensured I was aware of the hours, cart locations, and how to access and leave the facility. I feel like I and my belongings are in good hands.
LILLIAN S. | Premières impressionsvery helpful
Serafin L. | Online Move InMy experience was pleasant. I would definitely recommend it to others
Rosa J. | Premières impressionsI wasn't informed about the gate that blocked entrance and exit to the second floor parking. That was inconvenient. I had to ask the lady in the office and discovered that I needed a remote to get in and out. The elevator gave me some trouble? I had to log in and out at least 3 or 4 times. Some young people riding on 3 wheelers were blocking parking to the office and were being disruptive! Not a good idea to let them hang out in the parking area, not professional! Not safe!
lanita f. | Expérience généraleEveryone was extremely nice and the facility was very clean
Cheryl C. | Premières impressionsStaff was always available to provide information and to answer questions. The facility was clean and the environment was secure.
aurora r. | Expérience généraleSuper efficient, super clean
Gerard T. | Premières impressionsStaff excelled
John M. | Online Move InBy far, the friendliest staff and nicest facility of any uhaul or storage I've ever used. They don't nickel and dime you.
MICHAEL L. | Premières impressionsFull of Rat mess,all over everything
Alex C. | Premières impressionsThank you Shaun
Zachary H. | Online Move InNice, clean storage facility.
JaCory C. | Expérience généraleI highly recommend coming to store your belongings here! Mr. Virgil is a wonderful manager that runs a fantastic location! The staff is always on-top of their task and quick to deliver to make your reservation worry free! Thank you guys so much for all your hard work, it definitely shows!
Tiffany K. | Expérience généraleHelpful and patient staff.
Sebastian W. | Premières impressionsThe customer service was outstanding. I had a peculiar situation that needed to be resolved in a timely manner. Mr. Virgil worked expeditiously to apply several options to resolve my issue. The outcome was achieved in a reasonable amount of time. He explained the challenges and then he provided an acceptable resolution .
aurora r. | Premières impressionsMr. Virgil and his Staff are awesome
FRANKIE B. | Expérience généraleGreat service and the facility looks GREAT and CLEAN!
JaCory C. | Premières impressionsThe San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.
Diane B. | Online Move InI never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel it
TODD V. | Expérience généraleMerci
Lashundria Penny R. | Premières impressionsThe only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.
George J. | Expérience généraleThe GM is the most professional and courteous person.
mary r. | Premières impressionsEveryone was so nice. So glad I had access to my storage unit until 10PM every day.
quetzal p. | Expérience généraleYou should find a way to keep the elevator open while loading and unloading. it's very inconvenient and hard,
Veliyuddin O. | Premières impressionsThe staff at this uhaul was very helpful!
Mackie G. | Expérience généraleVery convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.
RANDY H. | Online Move InSean or Shawn ( I apologize I don't know the spelling) I thought could've done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could've been better.
Kareemah M. | Premières impressionsThe premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He's a great value to the team. Unfortunately I forgot his name but he's the general manager there.
Robert L. | Premières impressionsFrom the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.
matthew g. | Premières impressionsBad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.
Ana O. | Premières impressionsThe staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.
Mario H. | Expérience généraleThe second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.
FRED ALBERT L. | Expérience généraleOutstanding storage, thus is an excellent place to keep your stuff. Real pleasure!
James S. | Expérience généraleThe staff were very accommodating to myself and my family. I appreciated everything they done.
Mario H. | Premières impressions👍🏽
HArold B. | Premières impressionsWould not let me rent a truck with my temporary drivers license (paper) and I wobt get it until 3 weeks. I need my stuff get moved, they let me down after I pull out all of my stuff in my rented storage to get loaded in the truck. Said it will not push thru in the system. They should consider people with such conditions.
JAY J. | Expérience généraleThe staff and facility was great !
LANDANE R. | Expérience généraleEvery person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.
Nannette T. | Premières impressionsGreat team of guys. Really nice and hard working. Explained everything really well!
Anthony S. | Premières impressionsAmazing service and very friendly staff
Olivia S. | Expérience généraleOnly thing no parking for simi trucks
Moises L. | Expérience généraleThis is a great place to rent your storage unit when you need one. S. Jordan
Sylvester J. | Expérience généraleGreat facility and staff.
FRED ALBERT L. | Premières impressionsGood People
CHARLES A. | Premières impressionsShawn was super helpful and knew what he was talking about. When I had to get a bigger unit, he made the process hella easy. Really appreciated him.
Katrina C. | Premières impressionsGreat faculties and staff!
James S. | Premières impressionsRudy and Raul went above and beyond customer service expectations by assisting me and my wife with our storage and even letting us drop off a trailer we had with us from Seattle that had to go to another Houston location. I have never experienced this kind of customer service at any other Uhaul location and want to thank both of them for their outstanding professionalism and friendliness.
Sergey O. | Premières impressionsThis facility is very nice and the staff is very helpful.
Lois R. | Premières impressionsMerci.
Peter F. | Expérience généraleEverything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.
Jim M. | Premières impressions