Customer Reviews for U-Haul Moving & Storage of Downtown Houston

Évaluation :

5

just really great staff, very helpful and courteous

Évaluation :

5

Virgil was extremely helpful and very kind. His customer service will make me return to this location.

Évaluation :

5

Eli was very kind, professional & helpful, the entire staff attentive and friendly!

Évaluation :

4

Virgil is a great manager.

Évaluation :

5

the facility is kept very clean and well maintained.. A above average storage facility..

Évaluation :

4

The only issue is the elevators stopped working and I was unable complete move in. This turned out to be an inconvenience for me because I had hired helpers to assist me in the move due to time constraints. Again the issue was not worth staff but either the facility's equipment e.g. elevator. I couldn't take off another day so now I have to get more helpers and an additional day to complete my move.

Évaluation :

2

Had the wrong trailer reserve for me

Évaluation :

3

There was a customer service young lady that worked for that facility was rude,obnoxious,refused to answer or acknowledge our presence, greeting, conversation. Her behavior is horrible. Don't know her name but will ALWAYS Remember Her Description and Disregard And Disrespectful Behavior

Évaluation :

5

it was so good i will remake it and i would use it again

Évaluation :

5

Professional fast service. Everything went well. I will definitely rent here again.

Évaluation :

5

This location was very customer service friendly. Alonso said all the right things and handled my impromptu return request without hesitation. He looked to see if he could process the return and made it happen. I was very appreciative after a long day of moving to not have to drive farther away and arrange for a ride. Alonso and his manager(didn't catch his name)made my day. Merci

Évaluation :

5

Kendra was amazingly helpful, both on the phone and in person Thank you.

Évaluation :

5

The team at this location goes above and beyond to ensure that your move goes smoothly.

Évaluation :

5

The truck performance was great. We drove from Houston to New York over three days and had zero problems.

Évaluation :

5

You all gave me great service Keep up the good work

Évaluation :

5

The General Manager Virgil Raines was very very helpful. In spite of them being very busy, he had a smile and sense or humor. He is quite an asset to your Company!

Évaluation :

5

Do not rent out trucks with mechanical problems and actually have help available to stranded motorists if they break down. Impossible to reach roadside assistance.

Évaluation :

5

Amazing process

Évaluation :

5

Super efficient and fast.

Évaluation :

5

Overall, extremely good experience. Only issue was I had made a reservation for 8.30, and there were 3 people in line ahead of me, but only one worker. Each person took about 10-12 mins to process, so I waited about 35 mins to get processed. Got my vehicle at 9.15. Not terrible, but you asked what could be improved ...

Évaluation :

4

The truck ignition was VERY HARD to turn on and off. The windshield wipers didn't work during a major thunderstorm on an expressway in Houston, and the cab overhead lights malfunctioned. The gear shift was very very stiff, made it hard to get out of “park”. The transmission had trouble shifting from 1st to 2nd gear…loud and resistant.

Évaluation :

5

The manager Virgil Raines was amazing. He was very accommodating and willing to help. I truly appreciate all he did and I would definitely use this location again as the move in, truck rental and move out was nothing short of exceptional. Great customer service!!

Évaluation :

5

Personnel was very friendly and explained in detail all the information that I needed for reviewing the condition of the truck and documentation in the system

Évaluation :

5

Answer the phone before 20 min.

Évaluation :

2

Check vehicles and make sure they are serviced.

Évaluation :

4

The girl working was very nice and helpful, the man seemed to have a bad attitude and angry.

Évaluation :

5

Outstanding customer service!!!

Évaluation :

5

Employee was nice and disconnected the trailer right away.

Évaluation :

5

The trailer had rusty wheels and dirty interior. The customer service was excellent.

Évaluation :

5

Been with Uhaul forever and I finally said bye! Loved the experience and hard work the employees did to help out always!!

Évaluation :

3

need to make check in a little more convient and not confusing.

Évaluation :

5

The young lady who did all my transactions from buying a storage and the next day when I returned the truck was very helpful and had very delightful customer service!!!! You can tell right from the jump she's goes above and beyond for her customers and if it's possible to do something she will do it with no problem and with a smile on her face. It's rare to come across people with customer service as genuine as hers so this was definitely a pleasant experience. And the brief interactions I had with the staff along the way while loading my storage were just as pleasant. I give this location a 10 out of 10 across the board!!!

Évaluation :

5

Customer service is was pleasantly great and delightful!!! Great employees working here at this location, hands down!!!!

Évaluation :

5

My vehicle kept giving a warning that there was a problem with the left turn signal and tail light. When I checked, it worked but was definitely dimmer than the right tail light. I told this to the attendant when I checked the trailer back in.

Évaluation :

5

Great customer service!

Évaluation :

5

Overall I had one of the best moves especially coming from 3 states and converging into one home. Staff was so supportive. The only thing I didn't like was seeing uhaul trucks with a depiction of a black woman with a lamp running for her life as if it was Harriet Tubman choosing uhaul to move her to Canada through the Underground Railroad! WTF UHAUL!!. Whomever thought that was a good marketing ploy was dead ass wrong and could have only gotten approval for this type of offensive advertisement by a room full of white people. I'm glad Black people helped me with this whole experience… uhaul is trash for that piece of marketing. Your Black staff for damn sure didnt think that was ok, as I asked all of them how did that make them feel seeing this. Do better uhaul, the employees that work FOR YOU are busting their ASS to make YOU a bigger dollar… at least show THEM some form of respect… because I'm certain their paycheck doesn't… shame on you uhaul…

Évaluation :

5

The employees were very friendly and helpful.

Évaluation :

5

Excellent customer service, every manager was very helpful. I would definitely recommend friends and family.

Évaluation :

5

The staff was very helpful: pleasant, courteous, knowledgeable.

Évaluation :

1

I signed up for the 24/7 pickup option which I think is very misleading and false advertising because I arrived at the uhaul location and I was unable to get the rented vehicle via the link provided in the email communication. Better yet the location was closed so I couldn't even get any help from the employees.

Évaluation :

5

Special Thanks to 'Eli' for excellent & professional service.

Évaluation :

1

The service agent was rude and aloof not paying attention to my conversation concerning my need.

Évaluation :

4

Staff were great during the pickup process, but the cab of the truck was filthy. The steering wheel was sticky all over, the seats were covered in dog hair, the floors had food and drink spilled on them. ...Not nice when you're rushing to start a six day trip.

Évaluation :

5

I was very happy with my U-Haul experience. The second one in the last 30 days. Once again it was the store manager Virgil who worked with me on getting the right moving equipment. He helped to make my rental a positive experience. Allan Rodewald

Évaluation :

5

Each time I've used this location, I've been completely delighted with the customer service--super helpful. Merci!

Évaluation :

5

Management is excellent at helping customers

Évaluation :

1

Called 6 times and every time the phone was answered with please hold. So I held 36 mi it's the first time and no one ever came back to answer then 27 minutes the second time and again no one ever came back called back several time and always please hold terrible customer service

Évaluation :

4

The gentleman that helped me originally on May 6th was wonderful and actually took the time to reach back out to me and thank me for taking his call and let me know how to reach Uhaul customer service etc., which was greatly appreciated!!! The evening before my move I waited and waited for my phone call regarding my reservation and where to go to pick up my Uhaul vehicle. However, as the evening progressed I never received the call. I had to call customer service and the lady I spoke with was irritated that I had "waited so late" to call! I told her I did not know at what time I would be receiving my phone call or when the customer service department closed for heaven's sake! Nevertheless she was able to find a truck for me for the time I needed and everything went smoothly!

Évaluation :

5

You guys really have your stuff together fantastic company and great product you guys offer 100 % would recommend anyone go through Y'all

Évaluation :

5

Overall a good experience. The truck had a dirty film on the windshield and windows but overall it passable. The manager at this location Virgil was a great person to represent your company. I would come back just because of him. Allan

Évaluation :

5

It took us an hour just to get our cargo trailer way to long for 7:30 in the morning.

Évaluation :

5

There was some disagreement about whether or not I had enough gas, but I knew I had enough.

Évaluation :

5

Great experience overall. Staff was courteous , helpful, efficient , and friendly. Would highly recommend .

Évaluation :

5

I don't recall If checking to storage was clear in email. I was not able to get into the emails. Not sure maybe my computer or me

Évaluation :

5

The staff was very helpful and friendly. I would recommend this place to anyone who needed storage. Great place to do business with.

Évaluation :

5

Great, prompt service, excellent, clean vehicle, and friendly, competent staff.

Évaluation :

5

Excellent location and very well managed by Virgil. Quite excellent.

Évaluation :

5

Thanks for the professional care you provided during my transition.

Évaluation :

5

Virgil always was helpful and responsive

Évaluation :

5

Great/quick service!

Évaluation :

5

Great service

Évaluation :

5

extremely efficient and friendly employees. very fast pickup and drop off.

Évaluation :

5

Reps very helpful and courteous

Évaluation :

5

The staff here are VERY nice and incredibly helpful. I also rented a truck for my move in and it went very smoothly. I would strongly recommend this u haul storage and rental to anyone who is in the metro Houston area. I can't say enough about how fantastic the customer service was at this location. Thank You for making my move an easy and trouble free experience.

Évaluation :

5

Tire sensor was out

Évaluation :

5

Very nice employees , well trained.They were friendly and knew what they were doing. Good people

Évaluation :

4

Lots of bugs(roaches) spotted. I understamd that happens. But still freaked me out to think they could have moved into my boxes. Otherwise, staff and Virgil were awesome. I liked the drive in building. Made me feel like location was safe to load and unload.

Évaluation :

5

Above and beyond with customer service - incredibly helpful. I rent storage and trucks here regularly, and the staff tell me what to do to save money and actually call me if there's a problem.

Évaluation :

5

The lady who assisted me was very patient, friendly, and thorough. I was very happy with the service I received from her. She answered all of my questions and ensured I was aware of the hours, cart locations, and how to access and leave the facility. I feel like I and my belongings are in good hands.

Évaluation :

5

very helpful

Évaluation :

5

My experience was pleasant. I would definitely recommend it to others

Évaluation :

3

I wasn't informed about the gate that blocked entrance and exit to the second floor parking. That was inconvenient. I had to ask the lady in the office and discovered that I needed a remote to get in and out. The elevator gave me some trouble? I had to log in and out at least 3 or 4 times. Some young people riding on 3 wheelers were blocking parking to the office and were being disruptive! Not a good idea to let them hang out in the parking area, not professional! Not safe!

Évaluation :

5

Everyone was extremely nice and the facility was very clean

Évaluation :

5

Staff was always available to provide information and to answer questions. The facility was clean and the environment was secure.

Évaluation :

5

Super efficient, super clean

Évaluation :

5

Staff excelled

Évaluation :

5

By far, the friendliest staff and nicest facility of any uhaul or storage I've ever used. They don't nickel and dime you.

Évaluation :

3

Full of Rat mess,all over everything

Évaluation :

5

Thank you Shaun

Évaluation :

5

Nice, clean storage facility.

Évaluation :

5

I highly recommend coming to store your belongings here! Mr. Virgil is a wonderful manager that runs a fantastic location! The staff is always on-top of their task and quick to deliver to make your reservation worry free! Thank you guys so much for all your hard work, it definitely shows!

Évaluation :

5

Helpful and patient staff.

Évaluation :

5

The customer service was outstanding. I had a peculiar situation that needed to be resolved in a timely manner. Mr. Virgil worked expeditiously to apply several options to resolve my issue. The outcome was achieved in a reasonable amount of time. He explained the challenges and then he provided an acceptable resolution .

Évaluation :

5

Mr. Virgil and his Staff are awesome

Évaluation :

5

Great service and the facility looks GREAT and CLEAN!

Évaluation :

5

The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.

Évaluation :

1

I never even used it, I never even saw what it looked like to be honest. I was told when I rented the other U-Haul storage unit down the road on Louisianna Street that the other one would be canceled but apparently they forgot to cancel it

Évaluation :

5

Merci

Évaluation :

5

The only thing I would change is the access code. I would prefer an access card but i do understand sometimes people leave the card at home and will not have access to their storage facility or space.

Évaluation :

5

The GM is the most professional and courteous person.

Évaluation :

5

Everyone was so nice. So glad I had access to my storage unit until 10PM every day.

Évaluation :

4

You should find a way to keep the elevator open while loading and unloading. it's very inconvenient and hard,

Évaluation :

5

The staff at this uhaul was very helpful!

Évaluation :

5

Very convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.

Évaluation :

2

Sean or Shawn ( I apologize I don't know the spelling) I thought could've done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could've been better.

Évaluation :

5

The premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He's a great value to the team. Unfortunately I forgot his name but he's the general manager there.

Évaluation :

5

From the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.

Évaluation :

5

Bad weather in our departure city was a concern and this facility was very accommodating in regards to reservation changes required.

Évaluation :

5

The staff were very helpful to myself and my family. My first experience in Houston and I thank you all for your help.

Évaluation :

5

The second floor parking area feels very unsecure. It should have controlled gate access. Test of the facility is perfect.

Évaluation :

5

Outstanding storage, thus is an excellent place to keep your stuff. Real pleasure!

Évaluation :

5

The staff were very accommodating to myself and my family. I appreciated everything they done.

Évaluation :

5

👍🏽

Évaluation :

3

Would not let me rent a truck with my temporary drivers license (paper) and I wobt get it until 3 weeks. I need my stuff get moved, they let me down after I pull out all of my stuff in my rented storage to get loaded in the truck. Said it will not push thru in the system. They should consider people with such conditions.