The location of the building was very convenient and easy to find. Check in was very easy and the staff incredibly friendly. I had never driven a 10-ft U-Haul truck before and they explained to me all about the truck before I left the building. The move went very well... And the return back to the building and check out process was just as quick! I would definitely recommend this location to anyone who is looking for a rental... And it seems to be a very nice location for storage as well!KIRK J JR B.
Customer Reviews for U-Haul Moving & Storage of Downtown Houston
Pour nous contacter
Houston, TX 77002
(O/W Returns - Caroline St Entrance)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was a shortage of vans/pickups and that's what I needed. I was able to get a 10-foot truck instead for no extra cost, but I would have preferred a smaller vehicle. It wasn't the location's fault, just a head's up for anyone looking for the smaller vehicles.SEAN T.
Shawn, the gentleman that assisted me was SUPER nice and helpful. He got everything done quickly and still explained, in detail, all of the information I needed to know. The problem I encountered was with the truck. After I picked up the piece of furniture I needed, my sister and stopped to grab food from a restaurant. We got back to the truck and drove to drop the piece of furniture off. I left the food I'd just purchased in the truck briefly. In a span of roughly 15 minutes, when I returned downstairs to the truck, the 60 $worth of food I'd just purchased was covered with roaches crawling all over the plates. It was so disgusting. I had to throw out food that cost almost more than the actual truck rental. We were so grossed out we didn't even want to get back inside the truck to return it. Thankfully there were no bugs on my furniture. This made my entire experience with this truck horrible.ELIZABETH E.
Good service. Virgil (location manager) was friendly and professional and answered all of my questions. Overall a very good experience.ALIAKSANDR B.
Le client n'a pas laissé de commentaire.NGA THI NGOC N.
Le client n'a pas laissé de commentaire.BARBARA C.
Originally I was sent to another location off of Washington and it was the most horrible experience ever. Manager was very rude amend didn't allow customer to leave vehicle after I was sent to this location. .Hilda G.
Le client n'a pas laissé de commentaire.ROBERT C.
Truck once I opened and began to load was filthy on inside.STEVEN L.
Le client n'a pas laissé de commentaire.jorge V.
Le client n'a pas laissé de commentaire.ESTEBAN V.
Le client n'a pas laissé de commentaire.Damita R. | Premières impressions
Le client n'a pas laissé de commentaire.DAMITA R.
Le client n'a pas laissé de commentaire.GAUTHAM Y.
Le client n'a pas laissé de commentaire.Deborah J.
Le client n'a pas laissé de commentaire.SAMMY N.
Great serviceSHANNON P.
Le client n'a pas laissé de commentaire.Domini B. | Online Move In
Le client n'a pas laissé de commentaire.Crystal R. | Expérience générale
Le client n'a pas laissé de commentaire.SIMON M.
Le client n'a pas laissé de commentaire.DOLORES G.
Le client n'a pas laissé de commentaire.HABIB C.
Full of Rat mess,all over everythingAlex C. | Premières impressions
Le client n'a pas laissé de commentaire.Donavan R. | Expérience générale
Le client n'a pas laissé de commentaire.Marty D.
Le client n'a pas laissé de commentaire.JOSEPH M.
Le client n'a pas laissé de commentaire.ISAAC F.
Le client n'a pas laissé de commentaire.AMY M.
Management should take ownership with the problems give to them.DEVIN J.
Didn't receive a copy of my invoice Please email to Sam.email@example.comSAMUEL M.
truck smelled terrible of cigarette smoke and made my nose run and eyes burn the entire time I had to drive it.BROOKE S.
Le client n'a pas laissé de commentaire.Krislyunde H. | Expérience générale
Nothing, the customer service and overall experience was greatKIMBERLY W.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.Richelle U. | Expérience générale
Le client n'a pas laissé de commentaire.SANDRA M.
Have free coffee and doughnuts!!ARTHUR G.
The staff here was very knowledgeable and friendly. I wish all U-Haul locations had staff like this location.Tamra L.
Best uhaul I've been to ever! Great managementIsaac F.
Le client n'a pas laissé de commentaire.Zachary S.
Le client n'a pas laissé de commentaire.Brittany P.
Le client n'a pas laissé de commentaire.VELIYUDDIN O.
Le client n'a pas laissé de commentaire.ROBERT W.
Thank you ShaunZachary H. | Online Move In
Le client n'a pas laissé de commentaire.anthony v. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD S.
Excellent serviceIsaac F.
Le client n'a pas laissé de commentaire.Christien R.
Staff was great, efficient, and attentive.LINCOLN L.
Le client n'a pas laissé de commentaire.TREVOR W.
Le client n'a pas laissé de commentaire.STEVEN K.
Le client n'a pas laissé de commentaire.ERICK R.
I utilized the 24 hours feature in my phone. Grateful that was an option.PENNY V.
The truck has an issue with the transmission while you are trying to accelerate with the truck as if that it doesn't want yo move to the next gearADEL E.
Le client n'a pas laissé de commentaire.MATTHEW S.
Le client n'a pas laissé de commentaire.KEITH B.
Le client n'a pas laissé de commentaire.MARGARET C.
Le client n'a pas laissé de commentaire.YOLANDA D.
The vehicle was given to me on 1/4. I returned the vehicle slightly under 1/4 and they wanted to charge me an additional 30 $very unethical.VIVIAN T.
Le client n'a pas laissé de commentaire.Kimberly A. | Expérience générale
Le client n'a pas laissé de commentaire.KRISTA L.
Le client n'a pas laissé de commentaire.JOHN T.
Le client n'a pas laissé de commentaire.TERESA T.
Fantastic location, super friendly staff and the ease with which I leased and returned my UHaul was simply sublime! Best experience renting a truck ever!!!Chris Y.
Le client n'a pas laissé de commentaire.TERRY F.
Le client n'a pas laissé de commentaire.Morgan T. | Expérience générale
I was impressed with the overall facility, equipment, and staff. Keep up the good work!MOHAMMAD H.
Le client n'a pas laissé de commentaire.Claudia K.
Excellent Customer Service!Ronald B.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.JED G.
Since I had never rented before I had never dropped off - it was going to be a long haul with the car and I needed a place I could drop off quickly to end my day. It was simple and the staff were very helpful.SHAWN D H.
Wonderful well lit drop-off location!Vance D.
Uhaul representative was quick, polite, and easy to work with.JOHN S.
Le client n'a pas laissé de commentaire.Alexander L.
Nice, clean storage facility.JaCory C. | Expérience générale
Very good experienceTODD A.
Le client n'a pas laissé de commentaire.Michael R.
I would highly suggest people contact 1-800-GOUHAUL direct to book their rental. They did everything for me from beginning to end. Excellent service!!Heather B.
I highly recommend coming to store your belongings here! Mr. Virgil is a wonderful manager that runs a fantastic location! The staff is always on-top of their task and quick to deliver to make your reservation worry free! Thank you guys so much for all your hard work, it definitely shows!Tiffany K. | Expérience générale
Every one there was polite and courteous.Patrick G.
Le client n'a pas laissé de commentaire.GARLAND M. | Expérience générale
have furniture dolly available and the four wheel dolly Thank youJean-Claude H.
Le client n'a pas laissé de commentaire.Suzanne S.
Le client n'a pas laissé de commentaire.Leah H. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara C.
1) Online reservation pricing (59,9) was inconsistent with actual charges -80,00 $ for the trailer. 4) Online reservation was booked for drop off at same location as pick up. However I rec'd a call in the middle of my move asking where it would be returned because they didn't know and that it was a one-way rental. Then ensued much confusion over different pricing to return to a different location or the same location. 2) Purchased cell kit for dishes I couldn't use because I didn't notice a separate box was required. An excellent service experience would have asked if I needed the other product as well. 3) Utility Dolly was 14 $online, 10 $actual charge, but with a huge sticker on the actual dolly that said 7 $. A lot of abiguity over pricing details, but in the end the trailer was as required and clean. Pick up and drop off both went smoothly. And the indoor pickup facility on San Jacinto in Downtown Houston was very nice.BOBBI C.
Le client n'a pas laissé de commentaire.LILLIE L. | Expérience générale
Helpful and patient staff.Sebastian W. | Premières impressions
There was an issue with the computer at the renting location starting the reservation and adding additional items I was purchasing. This caused a 30 minute delay and took two people to fix. They were both friendly and helpful. They only had 1 dolly although I rented 2. The Uhaul I rented had a very loud whining sound at 65mph and leaked really bad weting all my boxes in and around the mother's attic.LUCIAN M.
Le client n'a pas laissé de commentaire.Jared B.
Le client n'a pas laissé de commentaire.Latrisha M.
Hire Qualified people. Very rude Employees. And Liars they do not comply with corporate discounts and promotions. And refuse to issue refund when selling a lockKarim A.
Very ProfessionnelHENRY F.
Pleasant experience.JOHN K.
Le client n'a pas laissé de commentaire.CASEY T.
When I went to check the truck at the beginning of the rental, there was a homeless person sleeping on the back of the truck. The rental representative washed out the truck after sending the homeless person away. The cab of the truck was not clean; there was food and papers from the previous renter in the cab when I got the truck. Also, the check engine light was on during the entire 1600 mile trip. The renter said it was just a catalytic converter problem, but not to worry. Actually we had no engine trouble, so it was OK.JAMES M.
The truck that was rented was on terrible condition. Way out of alignment.John G.
Le client n'a pas laissé de commentaire.PAUL N.
When I arrived no one was friendly enough to even say Hi! They just looked at me and then the gentleman said may I help you. The lady who was at the other register didn't even speak also after I wished her a great day while the guy went to go get the truck. Customer service needs improvement!KANDIS R.
The women that checked me in was absolutely fantastic. Fast, efficient and friendly. The guy that help me on return was awesome too. I dont what your doing but its the best customer service experience ive ever had in recent memory!Phillip M.
Le client n'a pas laissé de commentaire.Leah H. | Premières impressions
The customer service was outstanding. I had a peculiar situation that needed to be resolved in a timely manner. Mr. Virgil worked expeditiously to apply several options to resolve my issue. The outcome was achieved in a reasonable amount of time. He explained the challenges and then he provided an acceptable resolution .aurora r. | Premières impressions
Le client n'a pas laissé de commentaire.chris T.
Le client n'a pas laissé de commentaire.LILLIE L.
Le client n'a pas laissé de commentaire.SCOTT F.
Please clean the trucks windshield both inside and outside before customer picks up the truckKACY K.
You installed a trailer for me that almost fell off.. another location didnt install my wiring right so had to get it redone. I could have KILLLED PEOPLE.......... train your people before someone dies...ALEX T.
Le client n'a pas laissé de commentaire.Mark S.
The staff at the San Jacinto location is very nice and helpful.Carl G.
Le client n'a pas laissé de commentaire.JOHN P.
Amazing job.ANTHONY A.
Le client n'a pas laissé de commentaire.Michael W.
Shawn at San hack to location was the most pleasant person - he should manage or get a bonus! Best I haul experience ever!MEGAN B.
Le client n'a pas laissé de commentaire.Joel G.
The windshield wiper water duct doesn't work The driver seat bad condition Poor condition rear door lockRamon H.
Mr. Virgil and his Staff are awesomeFRANKIE B. | Expérience générale
Exemplary customer service. I was immediately greeted even though this location is massive and - surely busy!Trent W.
Le client n'a pas laissé de commentaire.Aisha L. | Premières impressions
Great service and the facility looks GREAT and CLEAN!JaCory C. | Premières impressions
The San Jacinto Houston storage building is awesome! I like that the units are elevated in a flood-prone city and the manager Virgil is very nice and efficient. Also the security systems (camera, etc) is amazing.Diane B. | Online Move In
Le client n'a pas laissé de commentaire.OSCAR N. | Expérience générale
Le client n'a pas laissé de commentaire.Maurice T. | Premières impressions
Le client n'a pas laissé de commentaire.Richelle U. | Premières impressions
MerciLashundria Penny R. | Premières impressions
The GM is the most professional and courteous person.mary r. | Premières impressions
Le client n'a pas laissé de commentaire.Clifton F. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany K. | Premières impressions
Le client n'a pas laissé de commentaire.Aurora R. | Online Move In
Very convenient and easy to use since I literally live right across the street at Houston House Apts. Love that I can come and go using my code to access unit.RANDY H. | Online Move In
Sean or Shawn ( I apologize I don't know the spelling) I thought could've done friendlier to me he seemed rude and not helpful like he was upset. I had a long drive and also had to put my items in storage. My experience definitely could've been better.Kareemah M. | Premières impressions
The premises were clean and convenient. Also the staff member that assisted me in the process was very informative and cheerful. He's a great value to the team. Unfortunately I forgot his name but he's the general manager there.Robert L. | Premières impressions
From the moment I pulled in with my uhaul rental truck, your staff was there ready to greet me and provide guidance on where to park and what to do. Renting a storage space was super easy and the facility is in great shape. Everyone has been super friendly and helpful so i am really glad I chose this location for my storage needs!! thank you for making a stressful time really easy.matthew g. | Premières impressions
Le client n'a pas laissé de commentaire.JENNIFER S. | Premières impressions
Le client n'a pas laissé de commentaire.Renette H. | Premières impressions
Le client n'a pas laissé de commentaire.Diane B. | Premières impressions
👍🏽HArold B. | Premières impressions
Le client n'a pas laissé de commentaire.JESUS M. | Premières impressions
Every person I dealt with throughout the transaction and move in was congenial, helpful, and efficient.Nannette T. | Premières impressions
Le client n'a pas laissé de commentaire.Joy A. | Premières impressions
Le client n'a pas laissé de commentaire.MELVIN S. | Premières impressions
Le client n'a pas laissé de commentaire.carolyn p. | Premières impressions
Everything seems great so far, although there was some broken glass on the floor outside our unit before we moved in and also a little bit of glass on the floor inside our unit.Jim M. | Premières impressions
Le client n'a pas laissé de commentaire.yi wen g. | Premières impressions
Virgel is greatwilliam k. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!