I ordered a drop off at North Illinois. I had confirmation of this location. When we picked up the truck, they told us 86th street for drop off but we "could try North Illinois location". This is not acceptable. The second location was much farther away. I do not understand how it got changed.David K.
Customer Reviews for U-Haul Moving & Storage of Downtown Indianapolis
Pour nous contacter
Indianapolis, IN 46202
(Between 13th and 14th st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We were not able to check the return in electronically. Could not get our location accepted. Also no one available on the chat or phone after hours. This created worry about potential 20 $charge because we could not do the return. The location person, Melissa was very helpful when I spoke to her the next morning. Excellent service à la clientèle.LOUANN C.
The uhaul had no oil in it and the motor started knocking. I could not finish moving and when I tried calling to explain my girlfriend had a seizure and I could not return the truck on time, the customer service representative said they could just report it stolen. I will not be using uhaul again, unless I get my money back.JOSEPH H.
Le client n'a pas laissé de commentaire.John E.
I was not informed that there was no vehicle at this location. I got a ride all the way downtownGregory B.
I need a receiptMAVIS W.
Le client n'a pas laissé de commentaire.SHERIE S.
Le client n'a pas laissé de commentaire.CHEROKEE W.
Le client n'a pas laissé de commentaire.Aaron D.
Excellent customer service. Great experience.SETH F.
Le client n'a pas laissé de commentaire.GREGORY S.
Le client n'a pas laissé de commentaire.ALAE S.
Le client n'a pas laissé de commentaire.K B.
Le client n'a pas laissé de commentaire.ELISA K.
Melissa the manager was very knowlegable and helpful with both the truck and the storage unit. Very impressed by her.JAMES K.
Tire pressure light was on. I tried to take it back to uhaul, but they said it was fine. Didn't like driving across the country with a warning light on the whole time.Michael B.
Great location, great staff, Melissa is AWESOME!Ximena H. | Expérience générale
The worst part about this experience was the website, the app, the reservation being changed without my knowledge at the English store due to store hours and confusing 24/7 option or not. I scheduled pickup for 730am and received confirmation of such. Then the day before the time changed to 9am and I was told they were not open until then. So I panicked and had to cancel and reserve another site much further away. Then the app didn't work properly. I was so frustrated that I was late that I was unkind to your desk person. I'm hoping we can find another service that works well with in-town truck rental for picking up and delivery food for a minimum of 2 hours every Thursday.EVE K.
The lady was beyond helpful!RAHEL B.
Le client n'a pas laissé de commentaire.AARON D.
Le client n'a pas laissé de commentaire.ELAINA P.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.AARON M.
Melissa was greatFernando F.
Le client n'a pas laissé de commentaire.Daniel H. | Premières impressions
Nothing! Great customer service.Nancy S.
Maybe provide a pamphlet on how to adjust the mirrors and use the other controls in the car. Would allow people not as intuitive to drive more safelyBRENNAN P.
Le client n'a pas laissé de commentaire.MIKAELIAN M.
Melissa was so supportive and helpful. She helped me through the whole process and provide specific phone numbers to call if I ran into problem! A class act!ESTEL S.
Nathan and Kara were Great! Nathan provided great customer service for my check in he was kind and informative. and Kara provided Great customer service for the return she was kind and informative as well. Please acknowledge them for their Great customer Service. Merci encore!Arneta B.
Melissa is always very helpful.DEREK R.
Melissa is always very helpful.DEREK R.
The two women who work here( didn't catch their names) were so friendly and efficient. I couldn't believe how quick and smooth the whole process went. I've been to other uhauls for truck rental and was by far the best! Thanks so much for a great experience, would definitely recommend!MARIA G.
Le client n'a pas laissé de commentaire.Corey M.
Great experience! Awesome location!THERESA M.
Nothing because everything it's parfaitsGuernide G.
Le client n'a pas laissé de commentaire.Albert M.
My items have been in storage since 2012. The Bowman family are warm and professional. Very responsive too.AISHA J. | Premières impressions
GM at this location was customer friendly ....MARK E.
Le client n'a pas laissé de commentaire.Greg W.
The 2 young ladies provided excellent customer service (Melissa & her employee).DEBORAH T.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.MARGARET S.
Amanda, the person who checked me in was friendly and efficient. The new mobile app to check fuel and mileage is great.PATRICIA W.
Le client n'a pas laissé de commentaire.TERESA A. | Premières impressions
Le client n'a pas laissé de commentaire.TIFFANY H.
Our experience was great at the Uhaul location downtown Indianapolis. The owner was really nice and made the entire process very easy!Hunter D.
Le client n'a pas laissé de commentaire.JEROME B.
Le client n'a pas laissé de commentaire.ERIC C.
Le client n'a pas laissé de commentaire.PHILIP R.
Le client n'a pas laissé de commentaire.JONATHAN S.
Manager, I think she is, at the location I rented from is wonderful.Feliciano T.
Le client n'a pas laissé de commentaire.DAVID L.
No where to leave trash.Yalonda K. | Expérience générale
Melissa and the woman she was training were both awesome to work with! They took their time to explain everything to me and made sure I didn't have any questions. My moving truck was late due to a breakdown, but Melissa was very accommodating and stayed late on a Saturday for me. Thanks again!!Lauryn B. | Premières impressions
Professional, courteous, and clean!EVELYN B.
When I made the reservation, I requested to be called for any updates or questions. But when I went to pick it up, my reservation had been cancelled because I didn't answer any of the texts since i didn't think it was necessary. They were helpful in restoring the reservation but the hassle was unnecessary. One of the side mirrors also was stuck. It caused one dangerous situation on the road and when I got to the other location, they said it was problematic.MITCHELL B.
Rep on site sure was great to work with . She knows her business well .JOHN W.
This was my first time using U-Haul's services. The online reservation process was simple. The facility was clean and the staff (I believe her name was Melissa) was extremely friendly and helpful. Checking in/out was also very simple and stress-free. I would definitely recommend this location as well as U-Haul's services overallASHLEE B.
Le client n'a pas laissé de commentaire.mary T.
Le client n'a pas laissé de commentaire.Allison K.
Le client n'a pas laissé de commentaire.Tyler H.
Le client n'a pas laissé de commentaire.Danyelle H.
Both employees who work here are fantastic. Melissa is very thorough and had all the answers to my questions about using a UHaul gift card that was donated to us by UHaul for our non-profit fundraising event. She worked with me on all the details even when I didn't bring the correct non-profit Tax ID form. Overall, great experience.Erika F.
Le client n'a pas laissé de commentaire.Damon H.
Le client n'a pas laissé de commentaire.Guadalupe M.
Le client n'a pas laissé de commentaire.Mirian R.
U-Haul leaves its competitors far behind because you do such a great job. You treat your customers with the utmost care and respect, and that accounts for why people keep returning to U-Haul for their moving or storage needs.Jacob A.
Staff was very helpfulRODNEY S.
Le client n'a pas laissé de commentaire.Steven Y.
Kind and helpful service!Eric D.
Le client n'a pas laissé de commentaire.Rebecca L.
Le client n'a pas laissé de commentaire.JACOB A.
Check in was very friendly and helpful.jeffery S.
Le client n'a pas laissé de commentaire.JACOB A.
Le client n'a pas laissé de commentaire.steve H.
Le client n'a pas laissé de commentaire.SCOTT C. | Expérience générale
Le client n'a pas laissé de commentaire.hanna S.
Everything is great.Haoran D.
Le client n'a pas laissé de commentaire.Justin S.
Always an excellent experience! Excellent Covid precautions in place! Manager working on both pickup and drop off was super friendly!anne M.
I came in one hour early and was told my vehicle wasn't on location yet. The staff member changed my reservation and placed me in a new vehicle immediately and sent me on my way. This saved me money and time so I will always go back to this location for my rentals.Ryan M.
Le client n'a pas laissé de commentaire.brett M.
Le client n'a pas laissé de commentaire.carol R.
Le client n'a pas laissé de commentaire.brittany B.
The receptionist was so easy to work with: knowledgeable, accommodating, helpful, and pleasant. Thank you!!larry H.
Le client n'a pas laissé de commentaire.DOTTY L.
Le client n'a pas laissé de commentaire.Whitney M.
Le client n'a pas laissé de commentaire.Michael S. | Expérience générale
Very quick rental process - truck was very clean and drove wellANTHONY G.
Le client n'a pas laissé de commentaire.mavis W.
Le client n'a pas laissé de commentaire.JOHNP M.
car parking challenging- street only availableKatherine K.
Le client n'a pas laissé de commentaire.DIANNA M. | Expérience générale
Nicest store personnel in the city! Had everything ready for me and quickly and pleasantly answered all of my questions. I would recommend this location over all of the others I have been to.Mary B.
Le client n'a pas laissé de commentaire.ANDREW R.
Great customer service...convenient locationRobert R.
Le client n'a pas laissé de commentaire.Taylor G.
Le client n'a pas laissé de commentaire.KARL Y.
Le client n'a pas laissé de commentaire.DONALD S.
I had a little trouble with the online check-in. The lady working the front desk was very polite and professional. It was a great experience. Excellent customer service!wesley S.
Le client n'a pas laissé de commentaire.Eric B.
Your Personnel Staff, Ms.Melissa Bowman, is an extreme credit to the UHAUL Corporation...Continue to hire and train persons of her caliber... KUDOS!!!! Great ðŸ'ðŸ½ job Mr. Nathan...KAREN J.
Le client n'a pas laissé de commentaire.david G.
Attendants were easy to talk to and helpful and knowledgeable. The whole process was easy from registration to drop off. Mercibelinda T.
Le client n'a pas laissé de commentaire.BRIAN S.
The customer service lady was awesome! Very friendly, helpful and efficient! When I returned, she was interacting with another guest, and she was just as polite and friendly!krisrina K.
The lights in the halls would turn off about 5 minutes and it would be difficult to get t g em to come back on from the unit you would have to walk all the way down the hall and around the corner just to get them to come back on. You may have to do this a few times for it to work. This made thing frustrating to do anything in the unit. Reset timer or better sensors.MICHELLE J. | Expérience générale
Le client n'a pas laissé de commentaire.Jade B. | Expérience générale
I was called and left a message that there might be a problem with my storage. At that time I was out of the country. I called and spoke to a guy at Uhaul about the message, he said, " there may be a problem with your unit, we need you to come in and take a look at it. I told him I was out of the country and would come in when I returned. He just said ok, he never said that my unit had water leaking in it. When I returned I went to Uhaul to see that it was a bucket catching water outside of my unit and water running from under the door out onto the outside floor. Upon raising the door there was water and mildew everywhere. All of my mother things were ruined ( she had died a year before I rented the unit). Her dresser was ruined and mildew, her tables she left me. Photo albums were ruined, her hats were gone. This is still so emotional for me and has put me in a state of depression to know I can never have these things back. Then the slap in the face, was the claim. I could not get any kind of value on things that were old (antique) the albums could not be replaced. I received nothing for a lifetime that was lost. I would never give any money to Uhaul or recommend them to anyone I know.freda b. | Expérience générale
A very good experience overall!Paul H. | Expérience générale
Melissa has been especially helpful throughout my rental time of 8 months.bryan f. | Expérience générale
i had multiple times I couldn't get access. Poor communication when things weren't working. Concrete Dust over all my items from the building eroding. Elevator broken and difficult at times.Guy C. | Expérience générale
My storage fee was raised 5 $every year for three years without initial knowing of that happening. After 3yrs of paying on time, with autopay, I found my things all infested with mice droppingsDIVENA W. | Expérience générale
We had a storage unit for 10+ years. It was always well lit, safe and easy access. Merci.SUSAN A. | Expérience générale
I don't like that they didn't work me at any amount of time I was there. The lady was a little condescending.mykel k. | Expérience générale
Very Very Good Not Excellentsean g. | Expérience générale
This place is ingested with mice/rats. I had to throw out a lot of my stuff because mice had pooped and urinated all over my things and chewed through everything. Disgusting!!! Very unhappy!!!MARSHALL H. | Expérience générale
I had nothing but a negative experience with this company during this rental and every transaction that occurred. Completely awful experience.Olivia E. | Premières impressions
Well I've got to say it's been some years since I've had to get a U-Haul ,but I must say it would have taken quite sometime making reservations over the phone. Thanks to your web user friendly site!Arnold R. | Premières impressions
The staff and service is above average during the time I was renting the storage unit.William H. | Expérience générale
Clean facility! Manager was very kind and helpful, and answered all my questions!janeele w. | Premières impressions
I was charged 69,00 $ for three days, they need to prorate the amount, to be fair to the customer.Brain D. | Expérience générale
Nice facilityRita E. | Premières impressions
Customer service is awesome they went above and beyond to make sure my visit was great.charlene h. | Premières impressions
No commentsPATRICK O. | Expérience générale
Everything was great, including the climate control.Alex F. | Expérience générale
price was a little high for the size.DUWAYNE C. | Expérience générale
Don't appreciate that I address the mice issue to them. All mice crap everywhere. Am not happy. Very unprofessionalTwyla C. | Expérience générale
I liked the service I received by Melissa B.penny s. | Expérience générale
If you're late, the GM has the right to waive your fees. She won't!Michael J. | Expérience générale
Parking is a problem ..it's hot in there needs fans ....and the walls of the unit are very movable not good ...it smells bad and there is no lights in the units very dark !!! And not worth the price!Brian L. | Expérience générale
I will not use this company again because I had to buy an extra key for the truck and a lock for the storage unit because the one I had wasn’t good enough.lasahira j. | Réservation
Good facility, great staff. Some billing issues with uhaul.com, but not facility relatedBRET W. | Expérience générale
Very helpful. Thank you.Nathan M. | Réservation
My only complaint is I was paying for 24 hour access but the big overhead door shut down at 7:00. I really needed the overhead door after hours.TED G. | Expérience générale
Melissa Bowman was very courteous and accommodating, making our move in and out of the storage unit very smooth!Don D. | Expérience générale
I would recommendNORMA B. | Expérience générale
I have received over 20 emails asking for me to rate my 1 week experience. The facility is fine. The after sale is too aggressive.Justin H. | Expérience générale
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