Honestly the location is clean and well maintained. The Staff was friendly and helpful. The problem is that entry to the storage facility is down a single lane alley that has cars zipping both ways on it. also its not very accessible for anything over 10' long and 10' tall. So for me with a 20' U Haul it wouldn't work. Then to top it off my unit had a Pillar smack dab in the front of the unit as you open the door. I would have even gone here hads i Know these things but that the problem with online check renting.
JEREMY B | Overall ExperienceSelf Storage Units in Indianapolis, IN, 46202
U-Haul Moving & Storage of Downtown Indianapolis
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- 3,5 - Cote moyenne des clients
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I think access to storage should be 24hours so you don't have to keep the truck as long and can get to your items whenever you want to. Especially if your storage is for temporary and you need to go back and forth for thing like clothes and etc
Monycia S | First ImpressionsMelissa Bowman is a pain, her nonchalant and dry attitude as well as her not listening really makes the hard job of moving even harder. She is truly made each interaction with her grueling. Up to and including charging me for another month after I told her to stop the auto pay. The setup of the store is inconvenient and difficult. Having to punch in twice makes no sense, the threat of the freight elevator breaking down and Having to hump heavy furniture up and down 5 flights of stairs is ridiculous, as well as others being inconsiderate and leaving thr door open and you having to go search to see what floor it's on. Overall it was a nightmare. With ms. Bowman at the center of the bad dream.
Jonathan W | Overall ExperienceYour staff was very helpful very nice and very polite thank you for your services
William J | Overall ExperienceI appreciated the convenience, cleanliness, and courtesy of U-Haul employees. It is a great place to rent for storage.
talib r | Overall ExperienceShe was really nice she helped me out I was having a bad day she made my day better and really appreciate everything she done for me and my family thank her again for me and young man that was cleaning the building he was real nice too thank you guys
DETRA N | First ImpressionsAfter confirming we could turn our rented truck at your facility, but not the car trailer we brought back, we unloaded and returned up front to turn truck in. We were told , again different than what we were originally told by your company & uhaul. This caused an addition ch
Hope D | Online Move InThe posted time of access is not what we have access to. The posted time was 5:00AM to 10:00PM, but the site did not allow us to access after 9:00PM.
APOLLO B | Online Move InHappiness holidays
Tamala K | First ImpressionsAna and Amanda went above and beyond to make this experience a great one. They answered all questions and were very knowledgeable. Melissa the GM, was very professional as well, when we met her. This is a Great team.
Dr. K | Online Move InGreat staff: Friendly and helpful.
FRED M | First ImpressionsGreat service.
VINCENT P | Overall ExperienceI rented a 15ft truck online from this facility six days before my move. On the day of my move as I was driving from Wisconsin I was told I couldn’t get my truck at this location. My goods were stored here and I had movers lined up to meet at the time I was set to arrive. While driving, I had to scramble to rearrange and go to the Lafayette location which was opposite from my delivery spot. The site should NOT have allowed me to book a 15’ truck if they don’t supply them. Since it wasn’t possible to get what I rented, someone should have called me earlier in the week. Its unacceptable to find out 2 hours before pickup that you need to reroute, reset times for paid help and reset the entire day when this could have bern done days earlier.
Pamela H | Overall ExperienceI had a good experience with this one however I went to the one on 30th and Lafayette Rd. The lady in there was rude she was an Latino lady not sure of her name it may have been Bunny she don't understand your rules or guidelines but I read them to her but the manager there was very polite and understanding and told me he will fix it and he did that Is why I am still an customer.
TRACY S | First ImpressionsThe staff here was so helpful and went the extra mile. This is the best storage experience we have ever had! Thank you!!!
Triniti G | Overall Experience