Incredible customer service! Lisa was fantastic and so helpful.Mckenzie M.
Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Pour nous contacter
Jacksonville, FL 32202
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ukina C. | Premières impressions
Would be nice if it was open 24 hours.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Jody A. | Expérience générale
Le client n'a pas laissé de commentaire.latisha b. | Expérience générale
Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.mel j. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA D. | Expérience générale
Le client n'a pas laissé de commentaire.Norma B.
Le client n'a pas laissé de commentaire.MELISSA C.
Verify that the doors will stay shut when the vehicle is traveling at 65 MPH down an interstate. Secure the hood in the cab so that the floorboard doesn't overheat and burn your passenger's feet. (According to your support line).Cheryl B.
Great store, quick returns and pick upEmily G.
Le client n'a pas laissé de commentaire.Joseph V.
great workDenise C.
Le client n'a pas laissé de commentaire.Oscar O.
Le client n'a pas laissé de commentaire.Zachary B. | Expérience générale
Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.Dusty S. | Premières impressions
Le client n'a pas laissé de commentaire.Timothy W.
Le client n'a pas laissé de commentaire.REGGIE K.
Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.vashti r. | Premières impressions
Le client n'a pas laissé de commentaire.Henry N.
Le client n'a pas laissé de commentaire.Kathy M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.RODNEY P.
Le client n'a pas laissé de commentaire.Jeffery L. | Premières impressions
Would love the hours to be closing open till 10 PMteresa c. | Premières impressions
Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. Merci.denise s. | Expérience générale
Everything was excellent so I have no recommendations. Great job! Great customer service! Very Impressive!Dwayne F.
fix the tire pressure. i was paranoid the whole dayðŸ˜‚, but great service, the manager was very knowledgeable & i enjoyed my experience overall :DSaVon H.
Le client n'a pas laissé de commentaire.jadene K. | Expérience générale
ExcellentKECIA B. | Expérience générale
Le client n'a pas laissé de commentaire.antoinette c. | Expérience générale
The inside was not super clean, like I'm used to seeing. The inside of the windshield was very, very dirty and needs to be cleaned. Other than that, I was pleased with the availability of the type of vehicle I needed to rent, and the close proximity to me.Holly C.
The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.ric'toria p. | Expérience générale
The truck needs an alignment.Scoti-Lin B.
Le client n'a pas laissé de commentaire.kelly m. | Expérience générale
Nothing , Ms Lisa was very efficient I the whole processIrene L.
Le client n'a pas laissé de commentaire.Stacy J.
Please get the one employee some much needed HELP!!!!! He's an extraordinary employee that needs to be honored for his hard work !Fredearia W.
Bruan was helpful and kindJohany C. | Premières impressions
Le client n'a pas laissé de commentaire.Taquia B.
Brian and Linda are phenomenal! Both have been the greatest of help for the 2,5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!magic sons t. | Expérience générale
Le client n'a pas laissé de commentaire.sherry p. | Expérience générale
Move. The. Boxes. Out. Of. The. Way. Of. Getting. To. Thr. Uhaul. Representative. And. Move. The. Lock. Display. Away. From. Where. The. Customer. Rents. The. Van......Joseph H.
Le client n'a pas laissé de commentaire.Stephene M.
Le client n'a pas laissé de commentaire.Jean M. | Expérience générale
Le client n'a pas laissé de commentaire.Taria W. | Expérience générale
Le client n'a pas laissé de commentaire.sherlie E.
Le client n'a pas laissé de commentaire.Lashonda T.
Le client n'a pas laissé de commentaire.Leola B. | Expérience générale
Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.Lewis M. | Premières impressions
Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.Joanne A. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley P.
NOTHING. The personnel was very curteous, informative and nice.. i will recommend this locastion to someone else. JeJoanne A.
Extremely fast check-in and very polite!Charles M.
Le client n'a pas laissé de commentaire.JOYCE M.
Le client n'a pas laissé de commentaire.latonya G.
Lot is a little crowded but the Rep was on top of it all and very friendly, helpful and efficientAngela G.
Le client n'a pas laissé de commentaire.sidney M.
Le client n'a pas laissé de commentaire.Lauren W.
Le client n'a pas laissé de commentaire.Ericka S.
I walked in to drop off the keys a few minutes before closing and was yelled at by the receptionist as soon as i entered the facility. I then tried to check out myself to avoid the processing fee. She told me just put the key in the slot and I'm good. I was charged the next day.Tyler R.
Le client n'a pas laissé de commentaire.isaiah D.
I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.Royce H. | Premières impressions
Ms.Lisa is the best clone her and give every location one ðŸ˜€ðŸ˜€Garcia W.
Le client n'a pas laissé de commentaire.jesse M.
The lady in the front has a bad attitude.Yalonda W. | Expérience générale
The only issue I had was with the elevator not working for a very long time. I tried getting my stuff out two different times but was not able to. Brian was really understanding of the situation and did give me a month free for the inconvenience. I would definitely use them again.Roxana C. | Expérience générale
Location not easy to get in and out of.JOE S.
Lisa is a fantastic representative. She made the entire experience easy and efficient.Paul V.
When I picked up the truck for 29,99 a day gas said 40 miles to empty . I paid 40 miles for milage in advance my trip was 31 miles round trip I refilled the truck to where I found it didn't mind 14,99 for instance to protect me ,, but I was charged the entire amount I reserved the truck for whT a good scam or rip off on a 29,99 a day truck that flies to 75 $in 3 hours .Ruth E.
Le client n'a pas laissé de commentaire.Anthony C.
Le client n'a pas laissé de commentaire.FLORENCIO M.
I don't know who to be upset with, but it was far too many months before they fixed the elevator. I am glad they did not charge me for those months. That my oven was on the 4th floor. I just thought it was just too long to get the parts in for the elevator. A month at the very least was all I expected. But everyone was super kindRoy W. | Expérience générale
Excellent service. She was checking me out and cleaning before I was fully out of the vehicle and very personable.Sherry S.
Le client n'a pas laissé de commentaire.Julisha W.
This rental was by far the best experience I've had dealing with U-haul. I would recommend ANYONE in Jacksonville to visit the Ashley Street location...Paul S.
Le client n'a pas laissé de commentaire.antoinette c. | Premières impressions
Le client n'a pas laissé de commentaire.Jacob B.
Le client n'a pas laissé de commentaire.Rachel K.
Homeless 15 feet awayDelbert S.
It took a minute for the elevator to get repaired but Lisa and especially Bryan are awesome!!! I have COPD / asthma and was having a hard time with my belongings they stopped what they were doing to assist me who does that?they do so kudos to you two! They are the bomb.comjanita b. | Expérience générale
Bryan was the best rep ever!!Jermane H. | Expérience générale
Le client n'a pas laissé de commentaire.David L.
Im very happy with the service and attention received from the time I called for information to the time I came in to get my storage. when I arrived to this location, Bryan was very freindly and professional he took the time to explain in great detail about the stoage units. I would recomend this U-haul locatoonmiquel m. | Premières impressions
Le client n'a pas laissé de commentaire.Sumil P.
Excellent service and courteous person served me. I am satisfied with how he helped me use the vehicle successfullyEmmanuel N.
Le client n'a pas laissé de commentaire.Virginia F.
Le client n'a pas laissé de commentaire.Randy G.
Le client n'a pas laissé de commentaire.Lakesha R. | Premières impressions
Le client n'a pas laissé de commentaire.Clotilda C.
Check vehicles and maintain.VERNON M.
Bryan is amazingAjay S. | Expérience générale
The counter man was very Knowledgeable and very helpful.peter C.
You are doing great!Firahiwot H.
Great service.Sandy V.
Amazing Experience, efficient and pleasant.SHAWN F.
Le client n'a pas laissé de commentaire.Lionel G.
Le client n'a pas laissé de commentaire.atlantis t. | Expérience générale
Communicate betterDelmar C.
I love coming to this location because I always receive exceptional customer services.horace G.
Thank you for your phenomenal employees, the smooth transition, and the great service.danielle d. | Premières impressions
Le client n'a pas laissé de commentaire.STEVE P. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOS F.
I noticed that there was a sign for the storage building that the elevator was out of service. Staff was very helpful.Leona S.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Aja W. | Premières impressions
Le client n'a pas laissé de commentaire.Sherell E.
The staff has been absolutely exceptional the whole 5 years I've had my storage unit.JADA I O. | Expérience générale
Le client n'a pas laissé de commentaire.Kenya B. | Expérience générale
Le client n'a pas laissé de commentaire.Veronica G.
Le client n'a pas laissé de commentaire.ELOUISE H.
Le client n'a pas laissé de commentaire.Robert S.
They just need to seriously fix the Elevator !! As a Customer I deserve a credit off of my monthly fee for not having access to my storage. Other than that every thing is Straight ! Mr. Byran is the Best ! He deserves a Vacation with a Bonus Check !!MICHELLE C. | Premières impressions
Great service from Bryan, who helped me check in. He was friendly, professional, knowledgeable! Very pleased!Maria F. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis S.
Le client n'a pas laissé de commentaire.Neil B.
Great overall experience! We needed to rent a truck and a storage unit. The truck was clean and waiting for us. The storage facility is new and easy to access. Bryan was great to deal with, explained everything clearly, and made the process easy and pleasant.michael T.
I was late for my pick up appointment and she called to confirm. Appreciated this very much! Didn't just give it away. Upon arrival, she was professional, polite and knew what she was doing!Bonnie H.
Le client n'a pas laissé de commentaire.Jason B.
Couldn't read my bill that sentMalcolm J.
Great experience! Super quick and smooth and the owner is so nice.Drew H.
Le client n'a pas laissé de commentaire.Pamela M. | Expérience générale
Le client n'a pas laissé de commentaire.Shanika R. | Expérience générale
The customer service was impeccable!Tarshea S.
What about â€œwhat did we do WELL???â€ This assumes that something went wrong! The sales person (Bryan?) was outstanding. He was friendly, polite, and funny. He went over the top to help and accommodate. I cannot say enough good about the service that I received. Except that a mint on my pillow would have been a nice touch. Go Bryan!Raymond G.
Bryan was very professional, welcomed me to Florida!! Bryan also made sure my storage space was clean, also made sure I had an safe move into the storage facility! I give Bryan 5 stars if I could make them give him an raise i would!! I recommend downtown uhaul/ storage! P.S. give Bryan an RAISE! Spread Love, Continue to be GREAT CHARESE R. | Premières impressions
The business computer service was slow, and the agent charged me 14 for safe move when I clearly denied the charged. I want my 14 refund plus the tax associated with it.John Y.
Le client n'a pas laissé de commentaire.Dawn S.
The manager at this uhaul was a great person, friendly and understanding. He also help out with ma and other customer.William M. | Expérience générale
Bryan Petty was extremely helpful on a Saturday evening right before closing time. I called several other Uhaul Iocations in Jacksonville and wasn't able to get anyone on the phone. Called the W Ashley street location and he picked up right away. He helped me as soon as I came in because he was expecting me. Was More than helpful and I complimented him on his customer service. Many of the other satellite uhaul locations did NoT have trucks, had brokers trucks, were barely operational, and did not pick up the phone at all.Dana P.
Le client n'a pas laissé de commentaire.Greg B.
U haul is way over priced for no reason at all I will buy a vehicle before I ever rent from here again pure outright rapistEnnise R.
Stellar performance.Michael A.
The BESt Location I have been to. And I have been to a lot of them. Exceptional customer service. Efficient, professional, genuine, knowledgeable and they listened. Bravo UhAul. BRAVO.Kenneth L.
Le client n'a pas laissé de commentaire.Colin H.
Friendly,kind and professionalLatrece C.
Le client n'a pas laissé de commentaire.Ezekiel B.
I couldn't figure out how to adjust the mirrors, we tried everything. Perhaps a sign on the truck interior would be good.Denise T.
Le client n'a pas laissé de commentaire.Lavania K.
Le client n'a pas laissé de commentaire.Brittany R.
Le client n'a pas laissé de commentaire.latasha m. | Expérience générale
Lady who helped me was outstanding. Saved me from a terrible day. Bill SwindellWilliam S.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.jose R.
Not a great location overall safety wise, which I guess could be expected downtown.VINCENT G.
Outstanding serviceâ™Žï¸William A.
Le client n'a pas laissé de commentaire.alacia G.
My wait time was minimal..the equipment was very well maintained..thank you for helping me get the job doneVanessa B.
Le client n'a pas laissé de commentaire.Tiffany S. | Expérience générale
Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.Jonathan T. | Premières impressions
Very good servicerobert y. | Expérience générale
Customer service was very professional and pleasant.jospeh c. | Premières impressions
Great service Bryan is the BEST EVERrobert y. | Premières impressions
Only wish for earlier later access hours to storage unit. No complaints on anything else.Kenneth P. | Premières impressions
Will be moving in some stuff on Thursday fed 25thmichelle b. | Premières impressions
Le client n'a pas laissé de commentaire.catherine g. | Expérience générale
Le client n'a pas laissé de commentaire.lakeisha m. | Expérience générale
Le client n'a pas laissé de commentaire.MICHAEL H. | Expérience générale
Bryan is amazing and was super helpful!JAMES W. | Expérience générale
Le client n'a pas laissé de commentaire.david s. | Expérience générale
Le client n'a pas laissé de commentaire.CHVON M. | Expérience générale
You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn't have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.conrad r. | Expérience générale
Le client n'a pas laissé de commentaire.Carol Ann V. | Expérience générale
Owner is Awesome! Used this place for years love 🥰 them!!!!!LATOYA B. | Premières impressions
Le client n'a pas laissé de commentaire.sharanda B. | Expérience générale
I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn't get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn't in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I'm not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to seeSheila S. | Expérience générale
great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,michael a. | Expérience générale
Found the site very valuable, friendly, clean, convenient for storage during home renovations.robert q. | Expérience générale
Le client n'a pas laissé de commentaire.AUDREY R G. | Expérience générale
Really appreciate the Manager assistance at that location!!!!sandra s. | Expérience générale
The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.KATRINA W. | Premières impressions
Bryan and his staff are super easy to work with and always friendly.LISA D. | Premières impressions
I had two units at this facility,brian is one of the best manager's anyone can ask for.he did all he could do to help you.i really needed the help.ms.lisa is also a awesome person.thank you so much to the both of them.Vickie B. | Expérience générale
Le client n'a pas laissé de commentaire.lakeisha m. | Premières impressions
Le client n'a pas laissé de commentaire.tanji w. | Premières impressions
ExcellentBRENDA W. | Premières impressions
Le client n'a pas laissé de commentaire.jill s. | Premières impressions
The people that work in this place is amazing they help you during the whole process and answer any questions. Merci.Janhilka M. | Expérience générale
I have recommended this site to several friends.lemuel p. | Expérience générale
Excellent service à la clientèle. They work together and get the job done! its a Simple, quick and easy process! Thanks Uhaul staff!khadijah j. | Expérience générale
The ground floor was cool and comfortable but the floor where my unit was was hot and uncomfortable. Other than that, the service was friendly and helpful.Gregory M. | Premières impressions
I hope to have continued business with this companymarva p s. | Premières impressions
Le client n'a pas laissé de commentaire.Tiffany H. | Premières impressions
Le client n'a pas laissé de commentaire.Michelle G. | Premières impressions
Service was quick and efficient.booth w. | Premières impressions
Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.charlotte r. | Premières impressions
Bryan did such an amazing job assisting me with my storage needs! He made sure to outline the entire process and answer any and every question I had with his expansive knowledge of the company. He is a valuable asset to your company! Please see to it that he receives a raise of some sort because he did such a fantastic job.elan f. | Premières impressions
Fast and friendly service by staff . I would definitely recommend them.Roxana C. | Premières impressions
Everyone was nice and helpful.....yolanda m. | Premières impressions
Great serviceROBERT K. | Premières impressions
Maneger. Was most helpful and guided me through this whole experianceeugene l. | Premières impressions
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a50,00 $ credit and I haven't received it yet.MARY B. | Premières impressions
The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.bertha m. | Premières impressions
Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was greatJohn S. | Premières impressions
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..Dennis H. | Premières impressions
Clerk nice and very prefectional.vivian m. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous vendons des centaines de produits qui facilitent les déménagements!