Évaluations des clients U-Haul Moving & Storage of Downtown Jacksonville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Downtown Jacksonville
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Andrew T. le
The self-check-out app has many problems. I had to submit my photos twice, enter some data three times, and still the app didn't complete the process. I eventually had to go inside to check-out.
Stephen G. le
Very mean staff and rude
CECILIA F. le
It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.
STEVEN R. le
Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!
kenneth h. le
Service was outstanding
yolanda m. le
Everyone was nice and helpful.....
Regina C. le
Good service
John W. le
Nothing
Sean S. le
The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...
VALERIE h. le
Everything was great when I used this facility.
ROBERT K. le
Great service
GLOBAL MEDICAL M. le
Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and security
Victoria G. le
Only problem I was just charged extra dolly
Mose S. le
Great place.
Richard L. le
Great service, if you need storage this is a good place.
Joseph S. le
Brian who was managing the location handled all customers efficiently and courteously. He went out of his way to make my pickup was smooth and timely. He is a real gentleman who can engage in small talk while processing orders - a real skill.
jenny r. le
Great staff and facilities
William L. le
Plenty of damage that was not marked before trying to rent it out again. Also I could have gotten another day but I was not informed so now I had to pay for it.
Brenda W. le
GREAT PLACE OF BUSINESS!
Lair H. le
The rental truck I received had a damaged side mirror, which at times made it difficult to switch lanes while driving. That issue should have been fixed or I should have received a different considering I was traveling close to 400 miles.
Eduardo G. le
I reserved a 5’ long trailer and Uhaul agent called me three days in advance to let me know that that type of equipment wouldn’t be available. He gave me a monster 6’ by 12’ trailer that I was not familiar with. Otherwise, good experience.
eugene l. le
Maneger. Was most helpful and guided me through this whole experiance
khadijah j. le
The parking lot is too small to fit in those tiny spaces sometimes.
Irene C. le
The two store associates were very helpful, friendly and professional. We were running a bit late to pick up the trailer, but they happily accommodated us and answered all of our questions. They offered great customer service.
randal h. le
Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMES
Dale B. le
We did after hours drop off
JEFFREY G. le
Parking lot was so full it was nearly impossible to navigate. Nowhere in this review is a place to review the equipment I rented. The 4x8 trailer I rented LEAKED LIKE A SIEVE! We drove only 3 hours and rain along the way. Our contents were thoroughly soaked with water when we arrived at our destination. continued - >
MARY B. le
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.
Richard L. le
Helpful staff, clean facility.
THOMAS H. le
EXCELLENT
kenwin j. le
Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!
CHRISTIE k. le
Nice clean facility the clerk was friendly and helpful!
katherine s. le
Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.
richard V. le
The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.
adam d. le
It is a nice place to store my stuff. Safe and secure. Thanks
daniel m. le
Good customer service and they make you feel welcome friendly the best.
bertha m. le
The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.
lemuel p. le
Courteous and efficient.
Leroy H. le
The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.
claude m. le
Very well run facility.
Azyta A. le
Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.
Leroy H. le
The process was seamless and quick. Customer service was great.
John S. le
Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was great
Diamond B. le
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amelia c. le
Keep up the good work
Michelle P. le
I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or what
Dennis H. le
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..
Brenda W. le
Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.
amelia c. le
They have friendly staff the building is clean and I'm satisfied.
marvette a. le
I'm a satisfied customer
robert g. le
Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thank
catie w. le
Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!
CHIQUITA M. le
I was pleased with the service
octavius h. le
Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.
vivian m. le
Clerk nice and very prefectional.
tanya w. le
Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)
TIGHIST P. le
I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.
shirley c. le
Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirley
lashaunda l. le
The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.
nicole j. le
Didn't run into any inconveniences.
Michael B. le
Great experience. Friendly staff.
sierra h. le
They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionab
BARBARA B. le
Awesome crew
lemuel p. le
The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve much
Emily S. le
Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!
Erika D. le
The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.
CHERON W. le
Yes
Kathy S. le
Very helpful staff providing a full service moving experience
Gisela s. le
Would have liked more hours.
Tabitha M. le
The staff was nice well matter and great attitude
Anthony B. le
I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanor
Melissa D. le
all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuff
Scott R. le
Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!
Antenet S. le
Lisa was awesome!
Robert D. le
This email was no longer in use. The correct email is Onyxboy81@gmailcom
Ron'shay F. le
I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWN
Gwen W. le
Having a place accessible for discarded items would be helpful
Gwendolyn G. le
Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank u
roderick F. le
Nice and clean storage, one of the best I visited.
Rachel I. le
Very friendly, courteous, helpful and very respectful.
Emily S. le
Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.
emanuel m. le
Staff was very courteous and helpful
shontae h. le
They have rats and bedbugs and roaches I threw a whole basket of clothes away
TRAVIS RUSSELL M. le
Getting climate controlled unit next time. That heat is not fun.
luis r. le
no comment
george h. le
THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.
greogery w. le
No issues, will totally come back if needed.
tobyias j. le
Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.
Angelica L. le
The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.
GREGORY P. le
The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.
glenory p. le
The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.
MABEL O. le
I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..
tina l. le
they made the logistical part easy
Lamar O. le
None