Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville

Évaluation :

3

The email gave bad information causing me to call the wrong number and that led to 5 more incorrect numbers before I contacted the original number of the storage facility.

Évaluation :

3

Parking for returning trucks was very tight

Évaluation :

3

Have the mirror fixed next time ; that's a huge liability while driving the truck The door at the driver seat was loose and hanging

Évaluation :

4

The van interior stunk like death. We did what we could to clean and deodorize it, 2 air fresheners and a bottle of Febreeze barely got rid of the stink.

Évaluation :

5

Favorite U-Haul location. Best Customer Service

Évaluation :

5

Service was petfect

Évaluation :

5

This was by far my best experience with UHaul ever. We were checked in and on our way in less than 5 minutes. Returning the truck with the mobile app was easy. Will definitely rent from this location again.

Évaluation :

1

There was absolutely no customer service from start to finish. The booking agent did not go over my reservation or confirm any details about my reservation or vehicle. When I returned the vehicle, the agent Lisa, looked at the vehicle and then immediately gave me a total. When I asked for a detailed breakdown, she let out an audible sigh like it was a big deal for her to do. She then told me I was being charged for less fuel. I then showed her the receipt I was given. The fuel level was marked in yellow highlighter. She then tells me it goes by a dark black line that quite honestly is hard to see. I had already filled the tank out of my own pocket to the level that was highlighted. I tried explaining to her that this was not clearly indicated and not fair for her to change me an inflated fuel charge. The entire time she is not being friendly at all and quite aggressive. After the frustration of driving a long distance and having to rush back to make the reservation time, she was not exactly pleasant to have to interact with. Overall a pretty upsetting and frustrating experience.

Évaluation :

5

Great customer service and very convenient.

Évaluation :

5

I appreciate everything they did for me and I thank them very much for it they was very nice and considerate

Évaluation :

5

I had a rental reserved at a different location and they didn't have my truck when I got there. I ended up at this store instead and the person helping me, Lisa, was so kind and had the truck ready to go.

Évaluation :

5

Very clean and staff was attentive and professional.

Évaluation :

5

One of the vacant lots could be added for parking so returns would be easier

Évaluation :

5

Mr. Petty was very friendly and made the process easy.

Évaluation :

5

Amazing service. Great customer service. I highly recommend this place to anyone 

Évaluation :

5

Make sure the app is up and running properly so when the desk is busy you can check in faster.

Évaluation :

5

TO U-Haul Headquarters: I think the time is now. Please update your fleet of moving trucks, i.e. install cruise control, back-up cameras and continue to make significant fuel saving improvements on your existing fleet. Just imagine the far-reaching, positive impact a reputable company such as U-HAUL could have on our country. Why in this day and age near single digit MPG is still a thing? Please remain reputable and relevant as you implement those changes and improving your customers lives. Loads of Power though.

Évaluation :

5

Excellent service, very friendly and professional. Je referais appel à lui.

Évaluation :

5

Lisa was busy but stayed professional and was outstanding with a touch of humor. Would definitely use this location again for my next move.

Évaluation :

5

Owner/operator was great & made the rental easy. Parking is tight at that location.

Évaluation :

5

Nothing at all but promote Mr. Bryan petty he is easy going and very professional at his work

Évaluation :

5

Brian is always amazing. He takes great care of all his customers. Customer service is 10 stars

Évaluation :

5

Bryan and Lisa are helpful and prompt to meet customer service needs

Évaluation :

4

Was not told brake monitoring system not working correctly. Had to stop and check at another uhaul, and was told that the truck had that problem but safe to drive

Évaluation :

5

Great equipment and service

Évaluation :

4

0

Évaluation :

5

easy move-in -Thanks!

Évaluation :

5

Very helpful and professional, thank you

Évaluation :

5

Friendly and professional managers

Évaluation :

5

Very friendly staff and great overall experience.

Évaluation :

5

Everything was excellent except for when I called the person told me it was open 24 hours when I got there. They said they were closing at five so I didn't have enough time to start moving things in that evening. Other than that Lisa was amazing thanks shouts out to Lisa.

Évaluation :

5

Roll out the red carpet 🤣🤣

Évaluation :

5

This location was exactly what I needed: a convenient location with safety measures in place in the middle of downtown Jacksonville. Staff is very friendly and there are more than enough carts to shuttle boxes. I highly recommend this location!

Évaluation :

3

Pre-worn a first time customer of U-Haul on what could happen verbally what precautions they need to take or what they should be telling the staff

Évaluation :

4

The lady that checked me in made the process easy and fast

Évaluation :

5

The truck needs a tuneup asap

Évaluation :

5

Initially had reservations at Myrtle Avenue location. No one showed up to work. Lisa at the Ashley Street location quickly took ownership and resolved my issue. Kudos to her for assisting!

Évaluation :

5

Bryan was extremely helpful and courteous

Évaluation :

5

Excellent service!

Évaluation :

5

For a customer service and they go beyond their job

Évaluation :

5

Staff was fast and effective when dealing with all the guest. Awesome place to rent space from!

Évaluation :

3

It was supposed to be cancelled I never moved in

Évaluation :

3

I got this unit for brother Kenneth Jackson he promised me he would pay on time I'm so sorry he left me looking bad sorry for your inconvenience

Évaluation :

4

It was quite busy picking up the truck and returning the truck, a second person to check customers out would be beneficial and keep people from getting upset by having to wait.

Évaluation :

5

Everyone at this location has been extremely nice. Very professional and accommodating. Thanks for everything Felicia

Évaluation :

2

Moving truck cab and storage area smelled like cigarettes and dirt. The attendant was rude to me because I did an online reservation and pickup and the truck assigned to me was parked with a fence behind it and another truck in front of it. I let her know I wasn't sure how I could get out with it parked like that and I was told in a condescending and rude way “Well you should've picked the one in front.” I then explained that I would've but the system assigned the vehicle and I had no choice and her attitude immediately changed and she moved the other vehicle out of the way. Also, when I got the vehicle, it had less than 1/4 tank of gas. Overall I would not recommend this location.

Évaluation :

5

Great location, great customer service

Évaluation :

3

Mice droppings frequently visible in storage unit as well as eaten through plastic bags and cardboard boxes in the unit destroying items. Uhaul would not prorate the month, advised of the move out but made me pay for the full month.

Évaluation :

5

The customer service was excellent. Had me in and out on rental and return

Évaluation :

5

Very proffectional

Évaluation :

4

It used to be a time when a customer would have access 24/7. What happened?

Évaluation :

5

For two years Uhaul was a big help and reasonable, Thank you.

Évaluation :

5

Always clean and staff always knowledgeable. Great storage experience.

Évaluation :

5

Fantastic experience

Évaluation :

5

Ran smoothly from start to finish, in my 42 years in Jacksonville. Uhaul is my go to for moving. Thank you and appreciated the customer service and courtesy.

Évaluation :

5

Another customer did not return a truck so Brian did a great job to accommodate and make things work, Very happy! Rich

Évaluation :

5

Staff was really polite Miss Lisa and Mr Bryan was awesome.

Évaluation :

5

I didn’t end up needing the unit the customer service experience was beyond excellent

Évaluation :

3

Better Costomer vehicle parking. More available variety to choose from.

Évaluation :

3

The truck had grinding brakes and a transmission that shifted very hard from the start. Pulled to the right. Made it to the destination then the right front wheel experiences a bearing failure or brake failure or both. Tire blew. The truck had been maintained very poorly.

Évaluation :

3

Tires were only inflated to around 30-40 PSI. Cargo Can says 55 for front tires and 80 for back tires. Spent over an hour filling them up at several gas stations

Évaluation :

5

Thank you guys so much my move was so easy thank you for being the company that you are God bless

Évaluation :

5

You all have an amazing employee in that man. I am sorry I do not know his name I'm not sure I think he is the manager I'm not sure but whoever rented me that truck was amazing. My father is challenged with walking and he pulled the truck for us and he opened the door when I put the walker in he was just amazing. It was truly the best U-Haul experience.

Évaluation :

1

Lisa was very rude. Her customer service was extremely poor.

Évaluation :

2

Received the truck and it was full of roaches from small to large ones. Whoever had it before me was nasty. I had to go and by roach spray. A sponge mop and flooor cleaner to clean out the truck. Wasn't a good fit this time… very disappointed.

Évaluation :

3

It's expensive for storage. The hours are inconvenient for my work schedule.

Évaluation :

5

In the future to have hire people to answer the phones if possible*

Évaluation :

5

The reservation process is terrible. The preferred location did not have the truck reserved. Ended up with a much bigger truck than wanted or needed. Kudos to owner of U-Haul Moving & Storage of Downtown Jacksonville who stepped in to solve the problem.

Évaluation :

5

Bryan is the best!! Takes great care of us every time. He is an asset to the company.

Évaluation :

5

Overall the truck was clean but the inside windows were dirty and mirrors on the truck were very hard to move, the building and storage was very clean and hand truck was bent making it harder to use

Évaluation :

5

The owner was super friendly and accommodating and helped changed my reservation when I was running late. He was enthusiastic and funny and make the check in experience a breeze. The truck was already pulled through and we left within 5 minutes!

Évaluation :

5

Brian and his staff provided professional courteous service.

Évaluation :

4

I was pleased with their service.

Évaluation :

5

Bryan is great.. I have had a unit there the past 4 years.. never had any problems...

Évaluation :

4

Easy access in and out of building. Managers were very nice and helpful! Would use them again.

Évaluation :

5

Bryan and Lisa super helpful and professionalism occur all the time.

Évaluation :

5

Bryan and his team are great!

Évaluation :

5

GO JAGS

Évaluation :

5

The only thing I would change is that they need a bigger parking lot. But they are great people and I would certainly recommend them.

Évaluation :

5

I appreciate the functionality of the storage facility. Bringing things into the indoor facility might seem somewhat troublesome, but actually everything is safely stored and kept and it just takes a short time to move everything.

Évaluation :

5

Thank you all

Évaluation :

5

I love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.

Évaluation :

5

Absolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.

Évaluation :

5

The manager, I believe his name is Brian. He's excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we'll come back here!

Évaluation :

5

The staff in Jacksonville was very helpul.

Évaluation :

5

Lisa was extremely helpful in locating a storage On the floor I requested.

Évaluation :

5

I liked it was Kool

Évaluation :

5

Customer services are Awesome, brayan and the other Old lady, They are Amazing I can’t tel

Évaluation :

5

Manager Bryan very helpful

Évaluation :

4

Everything was perfect except closing at 7.

Évaluation :

5

It was a pleasure doing business with you.

Évaluation :

5

I really appreciate the staff, exspecially Bryan!!! Bryan is an angel  on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

Everything went well

Évaluation :

5

Thanks

Évaluation :

5

The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie Monroe

Évaluation :

5

Amazing how this location is nice and ran very smoothly.

Évaluation :

5

Brian was very helpful and professional!

Évaluation :

5

The lady on duty at that time was very courteous and helpful!

Évaluation :

4

I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.

Évaluation :

5

I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.

Évaluation :

5

Love it and the leadership!

Évaluation :

5

The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good job

Évaluation :

5

Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.

Évaluation :

4

Needs AC on all floors

Évaluation :

5

Would be nice if it was open 24 hours.

Évaluation :

2

Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.

Évaluation :

5

Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.

Évaluation :

5

Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.

Évaluation :

5

Would love the hours to be closing open till 10 PM

Évaluation :

5

Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. Merci.

Évaluation :

5

Excellent

Évaluation :

5

The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.

Évaluation :

5

Bruan was helpful and kind

Évaluation :

3

Brian and Linda are phenomenal! Both have been the greatest of help for the 2,5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!

Évaluation :

5

Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.

Évaluation :

2

Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.

Évaluation :

1

I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.

Évaluation :