Le client n'a pas laissé de commentaire.Jill A.
Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Pour nous contacter
Jacksonville, FL 32202
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The email gave bad information causing me to call the wrong number and that led to 5 more incorrect numbers before I contacted the original number of the storage facility.KENNETH N. | Premières impressions
Le client n'a pas laissé de commentaire.Karole S.
Le client n'a pas laissé de commentaire.Ronique B.
Le client n'a pas laissé de commentaire.Maurice W.
Parking for returning trucks was very tightJohnny H.
Le client n'a pas laissé de commentaire.jerlyn A.
Le client n'a pas laissé de commentaire.Taylor A.
Have the mirror fixed next time ; that's a huge liability while driving the truck The door at the driver seat was loose and hangingRaul T.
The van interior stunk like death. We did what we could to clean and deodorize it, 2 air fresheners and a bottle of Febreeze barely got rid of the stink.Todd S.
Le client n'a pas laissé de commentaire.Jacob A.
Le client n'a pas laissé de commentaire.ANGELA M.
Le client n'a pas laissé de commentaire.berachah M.
Favorite U-Haul location. Best Customer ServiceRonique B.
Service was petfectMark J.
Le client n'a pas laissé de commentaire.Maynor R.
Le client n'a pas laissé de commentaire.Adrian A.
Le client n'a pas laissé de commentaire.bruce S.
Le client n'a pas laissé de commentaire.Sarah Z.
This was by far my best experience with UHaul ever. We were checked in and on our way in less than 5 minutes. Returning the truck with the mobile app was easy. Will definitely rent from this location again.Michelle F.
There was absolutely no customer service from start to finish. The booking agent did not go over my reservation or confirm any details about my reservation or vehicle. When I returned the vehicle, the agent Lisa, looked at the vehicle and then immediately gave me a total. When I asked for a detailed breakdown, she let out an audible sigh like it was a big deal for her to do. She then told me I was being charged for less fuel. I then showed her the receipt I was given. The fuel level was marked in yellow highlighter. She then tells me it goes by a dark black line that quite honestly is hard to see. I had already filled the tank out of my own pocket to the level that was highlighted. I tried explaining to her that this was not clearly indicated and not fair for her to change me an inflated fuel charge. The entire time she is not being friendly at all and quite aggressive. After the frustration of driving a long distance and having to rush back to make the reservation time, she was not exactly pleasant to have to interact with. Overall a pretty upsetting and frustrating experience.Kyle M.
Le client n'a pas laissé de commentaire.michelle M.
Great customer service and very convenient.Shenita J.
Le client n'a pas laissé de commentaire.Melody H. | Expérience générale
I appreciate everything they did for me and I thank them very much for it they was very nice and consideratebenita y. | Expérience générale
I had a rental reserved at a different location and they didn't have my truck when I got there. I ended up at this store instead and the person helping me, Lisa, was so kind and had the truck ready to go.sandy E.
Le client n'a pas laissé de commentaire.samuel H.
Very clean and staff was attentive and professional.Scott V.
Le client n'a pas laissé de commentaire.Bglenn C.
One of the vacant lots could be added for parking so returns would be easierMichael J.
Mr. Petty was very friendly and made the process easy.Shadijah S.
Amazing service. Great customer service. I highly recommend this place to anyone MICHEL-ANGE C.
Le client n'a pas laissé de commentaire.Patrick B.
Make sure the app is up and running properly so when the desk is busy you can check in faster.Angela M R.
TO U-Haul Headquarters: I think the time is now. Please update your fleet of moving trucks, i.e. install cruise control, back-up cameras and continue to make significant fuel saving improvements on your existing fleet. Just imagine the far-reaching, positive impact a reputable company such as U-HAUL could have on our country. Why in this day and age near single digit MPG is still a thing? Please remain reputable and relevant as you implement those changes and improving your customers lives. Loads of Power though.Kwame P.
Excellent service, very friendly and professional. Je referais appel à lui.Chuck K.
Lisa was busy but stayed professional and was outstanding with a touch of humor. Would definitely use this location again for my next move.Octavius H.
Owner/operator was great & made the rental easy. Parking is tight at that location.VAN H.
Nothing at all but promote Mr. Bryan petty he is easy going and very professional at his workJashiell M.
Brian is always amazing. He takes great care of all his customers. Customer service is 10 starsShaneeka N.
Le client n'a pas laissé de commentaire.Bobby B.
Le client n'a pas laissé de commentaire.benita y. | Premières impressions
Le client n'a pas laissé de commentaire.SENTORIA M.
Bryan and Lisa are helpful and prompt to meet customer service needsBOBBIE W. | Expérience générale
Le client n'a pas laissé de commentaire.Jonda C.
Le client n'a pas laissé de commentaire.Earnest H. | Expérience générale
Le client n'a pas laissé de commentaire.yolanda m. | Expérience générale
Le client n'a pas laissé de commentaire.LeeRoy R.
Was not told brake monitoring system not working correctly. Had to stop and check at another uhaul, and was told that the truck had that problem but safe to driveaugustus W.
Great equipment and serviceWilliam A.
Le client n'a pas laissé de commentaire.BEVERLY J. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie D.
Le client n'a pas laissé de commentaire.Keith M.
easy move-in -Thanks!tiffany c. | Premières impressions
Le client n'a pas laissé de commentaire.GLORIA L. | Premières impressions
Very helpful and professional, thank youKandee M.
Le client n'a pas laissé de commentaire.quanisha p. | Expérience générale
Le client n'a pas laissé de commentaire.Anderson W. | Expérience générale
Friendly and professional managersRonique B.
Very friendly staff and great overall experience.Tom B.
Le client n'a pas laissé de commentaire.BELINDA F. | Expérience générale
Le client n'a pas laissé de commentaire.marty j. | Expérience générale
Le client n'a pas laissé de commentaire.Sherry B.
Everything was excellent except for when I called the person told me it was open 24 hours when I got there. They said they were closing at five so I didn't have enough time to start moving things in that evening. Other than that Lisa was amazing thanks shouts out to Lisa.Sonya R. | Premières impressions
Le client n'a pas laissé de commentaire.Sterling G.
Roll out the red carpet 🤣🤣Johnny E.
This location was exactly what I needed: a convenient location with safety measures in place in the middle of downtown Jacksonville. Staff is very friendly and there are more than enough carts to shuttle boxes. I highly recommend this location!Christen B. | Expérience générale
Pre-worn a first time customer of U-Haul on what could happen verbally what precautions they need to take or what they should be telling the staffBlayd K.
Le client n'a pas laissé de commentaire.Kristina F.
The lady that checked me in made the process easy and fastRalph W.
The truck needs a tuneup asapisreal S.
Le client n'a pas laissé de commentaire.WayShawn K.
Initially had reservations at Myrtle Avenue location. No one showed up to work. Lisa at the Ashley Street location quickly took ownership and resolved my issue. Kudos to her for assisting!GENA E.
Bryan was extremely helpful and courteousJoseph A. | Premières impressions
Le client n'a pas laissé de commentaire.issac g. | Expérience générale
Excellent service!Michelle H.
Le client n'a pas laissé de commentaire.Mary D.
For a customer service and they go beyond their jobDeAnthony M. | Expérience générale
Le client n'a pas laissé de commentaire.Joanna M. | Premières impressions
Staff was fast and effective when dealing with all the guest. Awesome place to rent space from!Drew C. | Premières impressions
It was supposed to be cancelled I never moved inAngela M. | Online Move In
I got this unit for brother Kenneth Jackson he promised me he would pay on time I'm so sorry he left me looking bad sorry for your inconveniencecarla j. | Expérience générale
It was quite busy picking up the truck and returning the truck, a second person to check customers out would be beneficial and keep people from getting upset by having to wait.Ame Q.
Le client n'a pas laissé de commentaire.alisha d. | Expérience générale
Everyone at this location has been extremely nice. Very professional and accommodating. Thanks for everything Feliciafelicia w. | Expérience générale
Le client n'a pas laissé de commentaire.steven Z.
Le client n'a pas laissé de commentaire.Shevin P.
Le client n'a pas laissé de commentaire.Beth M.
Le client n'a pas laissé de commentaire.sean M.
Moving truck cab and storage area smelled like cigarettes and dirt. The attendant was rude to me because I did an online reservation and pickup and the truck assigned to me was parked with a fence behind it and another truck in front of it. I let her know I wasn't sure how I could get out with it parked like that and I was told in a condescending and rude way â€œWell you should've picked the one in front.â€ I then explained that I would've but the system assigned the vehicle and I had no choice and her attitude immediately changed and she moved the other vehicle out of the way. Also, when I got the vehicle, it had less than 1/4 tank of gas. Overall I would not recommend this location.Jennifer A.
Le client n'a pas laissé de commentaire.MARK C.
Great location, great customer serviceMeagan R.
Le client n'a pas laissé de commentaire.Cedric W.
Mice droppings frequently visible in storage unit as well as eaten through plastic bags and cardboard boxes in the unit destroying items. Uhaul would not prorate the month, advised of the move out but made me pay for the full month.CAROL W. | Expérience générale
The customer service was excellent. Had me in and out on rental and returnVincenzo M.
Le client n'a pas laissé de commentaire.cynthia A.
Le client n'a pas laissé de commentaire.Rose S.
Very proffectionalterry w. | Premières impressions
It used to be a time when a customer would have access 24/7. What happened?joe w. | Premières impressions
Le client n'a pas laissé de commentaire.Trina C.
For two years Uhaul was a big help and reasonable, Thank you.Porsha J. | Expérience générale
Always clean and staff always knowledgeable. Great storage experience.Patricia K. | Expérience générale
Fantastic experienceEvan J.
Ran smoothly from start to finish, in my 42 years in Jacksonville. Uhaul is my go to for moving. Thank you and appreciated the customer service and courtesy.Benjamin A.
Another customer did not return a truck so Brian did a great job to accommodate and make things work, Very happy! RichRich P.
Le client n'a pas laissé de commentaire.delton l. | Expérience générale
Le client n'a pas laissé de commentaire.Ken N.
Staff was really polite Miss Lisa and Mr Bryan was awesome.BEVERLY J.
I didn’t end up needing the unit the customer service experience was beyond excellentRenell G. | Online Move In
Better Costomer vehicle parking. More available variety to choose from.Antoine B.
The truck had grinding brakes and a transmission that shifted very hard from the start. Pulled to the right. Made it to the destination then the right front wheel experiences a bearing failure or brake failure or both. Tire blew. The truck had been maintained very poorly.Peter G.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Matthew B.
Tires were only inflated to around 30-40 PSI. Cargo Can says 55 for front tires and 80 for back tires. Spent over an hour filling them up at several gas stationsWilliam C.
Le client n'a pas laissé de commentaire.Kaitlin J. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE Q. | Expérience générale
Le client n'a pas laissé de commentaire.Angela S.
Le client n'a pas laissé de commentaire.Quanisha P.
Le client n'a pas laissé de commentaire.Kayron C. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff C.
Thank you guys so much my move was so easy thank you for being the company that you are God blessEleshia O.
Le client n'a pas laissé de commentaire.Owen W.
You all have an amazing employee in that man. I am sorry I do not know his name I'm not sure I think he is the manager I'm not sure but whoever rented me that truck was amazing. My father is challenged with walking and he pulled the truck for us and he opened the door when I put the walker in he was just amazing. It was truly the best U-Haul experience.William M.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.Hakeem S.
Lisa was very rude. Her customer service was extremely poor.Derrick D.
Received the truck and it was full of roaches from small to large ones. Whoever had it before me was nasty. I had to go and by roach spray. A sponge mop and flooor cleaner to clean out the truck. Wasn't a good fit this timeâ€¦ very disappointed.Sabrina C.
It's expensive for storage. The hours are inconvenient for my work schedule.Corbin K. | Expérience générale
Le client n'a pas laissé de commentaire.Christy G.
In the future to have hire people to answer the phones if possible*Marva S.
Le client n'a pas laissé de commentaire.keith p. | Premières impressions
Le client n'a pas laissé de commentaire.Nayomi T. | Expérience générale
Le client n'a pas laissé de commentaire.anthony J.
The reservation process is terrible. The preferred location did not have the truck reserved. Ended up with a much bigger truck than wanted or needed. Kudos to owner of U-Haul Moving & Storage of Downtown Jacksonville who stepped in to solve the problem.Eric S.
Bryan is the best!! Takes great care of us every time. He is an asset to the company.SHANEEKA N.
Overall the truck was clean but the inside windows were dirty and mirrors on the truck were very hard to move, the building and storage was very clean and hand truck was bent making it harder to useBruce B.
The owner was super friendly and accommodating and helped changed my reservation when I was running late. He was enthusiastic and funny and make the check in experience a breeze. The truck was already pulled through and we left within 5 minutes!Mark Z.
Brian and his staff provided professional courteous service.eddie e. | Expérience générale
I was pleased with their service.Chrishanda D. | Expérience générale
Bryan is great.. I have had a unit there the past 4 years.. never had any problems...jennings m. | Expérience générale
Easy access in and out of building. Managers were very nice and helpful! Would use them again.JENNIFER E. | Expérience générale
Bryan and Lisa super helpful and professionalism occur all the time.Denise C. | Expérience générale
Bryan and his team are great!ANDREW S. | Premières impressions
Le client n'a pas laissé de commentaire.kevin G. | Expérience générale
GO JAGSderek b. | Expérience générale
Le client n'a pas laissé de commentaire.ragina k. | Expérience générale
The only thing I would change is that they need a bigger parking lot. But they are great people and I would certainly recommend them.Edward M. | Premières impressions
I appreciate the functionality of the storage facility. Bringing things into the indoor facility might seem somewhat troublesome, but actually everything is safely stored and kept and it just takes a short time to move everything.Refugio R. | Expérience générale
Le client n'a pas laissé de commentaire.kori s. | Expérience générale
Le client n'a pas laissé de commentaire.Terry M. | Expérience générale
Thank you allShirley J. | Expérience générale
Le client n'a pas laissé de commentaire.Taneisha C. | Premières impressions
Le client n'a pas laissé de commentaire.YIMIS B. | Expérience générale
Le client n'a pas laissé de commentaire.Alison F. | Premières impressions
I love this location it is convient and they always treating me with excellence. From the manger all the way down to the staff. I will always recommend people to use this location.MUZETTE T. | Premières impressions
Le client n'a pas laissé de commentaire.William D. | Expérience générale
Absolutely love this location! Building is older but Always very clean and well-maintained. The staff is very helpful and very professional.SUSAN G. | Premières impressions
The manager, I believe his name is Brian. He's excellent. He really went the extra mile for us with the whole process helping my husband out. Very friendly. If we need to use again we'll come back here!Kathy Q. | Expérience générale
The staff in Jacksonville was very helpul.YIMIS B. | Premières impressions
Lisa was extremely helpful in locating a storage On the floor I requested.Denise C. | Premières impressions
I liked it was KoolJoshua H. | Premières impressions
Le client n'a pas laissé de commentaire.Tammy T. | Expérience générale
Customer services are Awesome, brayan and the other Old lady, They are Amazing I can’t telgodfrey m. | Premières impressions
Le client n'a pas laissé de commentaire.jessie c. | Premières impressions
Manager Bryan very helpfulbarbara A. | Expérience générale
Le client n'a pas laissé de commentaire.David R. | Premières impressions
Le client n'a pas laissé de commentaire.Lakesha R. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon B. | Expérience générale
Le client n'a pas laissé de commentaire.Margarita L. | Expérience générale
Everything was perfect except closing at 7.Sharika T. | Premières impressions
It was a pleasure doing business with you.ANTONIO C. | Expérience générale
Le client n'a pas laissé de commentaire.Tammy T. | Premières impressions
Le client n'a pas laissé de commentaire.misty r. | Expérience générale
Le client n'a pas laissé de commentaire.donna m. | Premières impressions
Le client n'a pas laissé de commentaire.shannon d. | Premières impressions
I really appreciate the staff, exspecially Bryan!!! Bryan is an angel on earth!!! He helped me tremendously! Bryan also made sure I moved in the storage carefully with assistance due to back issues!! He is very professional! I recommend uhaul storage downtown… ask for Bryan past tense of 5 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️CHARESE R. | Expérience générale
Everything went wellWilliam D. | Premières impressions
Le client n'a pas laissé de commentaire.JAMIESHA S. | Expérience générale
Thankscarolyn w. | Expérience générale
The reason why I said No to the staff worker. The Lady that work their needs to learn more about customer service. To me she treat people as if they are homeless not everyone is homeless. She does not have consideration for others. I apologize for not remembering her name. She is the only White American Female that has been working there since I have open up my account between 2019-2021. I would like to send a special thank you to Mr. Bryan Petty the GM for taking the time to be considerate of others, Professional personality towards people. Keep up the Excellent work Sir, If I had to reopen my account in the future it would be my pleasure to do it again. Thank You U-Haul for your service. Michelle Clunie MonroeMICHELLE C. | Expérience générale
Amazing how this location is nice and ran very smoothly.Patricia K. | Premières impressions
Le client n'a pas laissé de commentaire.danielle d. | Expérience générale
Brian was very helpful and professional!HECTOR J. | Expérience générale
The lady on duty at that time was very courteous and helpful!gregory k. | Premières impressions
Le client n'a pas laissé de commentaire.brittany h. | Premières impressions
Le client n'a pas laissé de commentaire.john M. | Premières impressions
Le client n'a pas laissé de commentaire.LAVONNA S. | Expérience générale
Le client n'a pas laissé de commentaire.SYLVIAN R. | Premières impressions
Le client n'a pas laissé de commentaire.trudie p. | Expérience générale
Le client n'a pas laissé de commentaire.andre n. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon B. | Premières impressions
Le client n'a pas laissé de commentaire.ALONA S. | Expérience générale
Le client n'a pas laissé de commentaire.joseph a. | Premières impressions
I love my local u-haul location, I try to use tha same one each time so I could to know tha staff, that works for. I always get great service.bobby b. | Premières impressions
I had an excellent experience right from calling to reserve the unit to arriving with a trailer to leaving after I had all my stuff in the unit. Everyone was very friendly and helpful. It was a very good experience.Erin B. | Premières impressions
Love it and the leadership!Leon E. | Premières impressions
The manager and the sistem manager we r very helpful. And day keep the place very cleen. And Organice. And allways sehem cleaning the truks as day come in frome Ben use i really recommend this place day do a good jobjaun r. | Expérience générale
Mr Petty deserves a raise . People like him are hand to come by . Thank you for such great customer service.Porsche M. | Premières impressions
Le client n'a pas laissé de commentaire.regina h. | Expérience générale
Needs AC on all floorsSharron B. | Premières impressions
Le client n'a pas laissé de commentaire.Ukina C. | Premières impressions
Would be nice if it was open 24 hours.Barbara M. | Premières impressions
Le client n'a pas laissé de commentaire.Jody A. | Expérience générale
Le client n'a pas laissé de commentaire.latisha b. | Expérience générale
Reporting rodent droppings in my furniture. I reported it to the person who was working when I checked out.mel j. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA D. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary B. | Expérience générale
Great staff . Great place . Only thing I could really say is it might need a bigger elevator. Overall would recommend.Dusty S. | Premières impressions
Had my unit for over 2 years. Mr. Petty and his staff are professional and knowledgeable.vashti r. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffery L. | Premières impressions
Would love the hours to be closing open till 10 PMteresa c. | Premières impressions
Bryan & Lisa were ansolutely Amazing over the last two years I have had a unit there. Through Life's ups and downs (even before Covid -19), they were Always there on the phone or in person, eager to help, knowledgable, Friendly & made you feel Welcomed always. They went above and beyond & I will never forget them. It was bittersweet for me to move out but their compassion, professionalism & Customer Service during some of my darkest days, made such a positive impact. Merci.denise s. | Expérience générale
Le client n'a pas laissé de commentaire.jadene K. | Expérience générale
ExcellentKECIA B. | Expérience générale
Le client n'a pas laissé de commentaire.antoinette c. | Expérience générale
The staff was professional. The manager Bryan help with me a lot of questions or concerns I may had but over all everything was great for the time I used the storage unit. I do recommend that they do get some air conditioning other than the first floor.ric'toria p. | Expérience générale
Le client n'a pas laissé de commentaire.kelly m. | Expérience générale
Bruan was helpful and kindJohany C. | Premières impressions
Brian and Linda are phenomenal! Both have been the greatest of help for the 2,5 years I had a storage. My issue with the facility is corporate. The elevators were down for well over 6 months. This is UNACCEPTABLE on all levels! Although cost was zero out monthly, I had items in storage 2 months after I closed/moved into new house. My wife was very upset by this lack. Corporate needs to do better!!!magic sons t. | Expérience générale
Le client n'a pas laissé de commentaire.sherry p. | Expérience générale
Le client n'a pas laissé de commentaire.Jean M. | Expérience générale
Le client n'a pas laissé de commentaire.Taria W. | Expérience générale
Le client n'a pas laissé de commentaire.Leola B. | Expérience générale
Manager Bryan Petty was pleasant and helpful. I would definitely use this facility again. I enjoyed working with Bryan.Lewis M. | Premières impressions
Byran is the best and the lady who works the Ashley St location. I give them 5 Stars all day. However....the 2 Stars are for the elevator being down way too long. But.... I'm still very thankful for this location overall you guys are great.Joanne A. | Expérience générale
I was unable to get moved in on the same day that I had planned and therefore had to keep my truck an extra day. The next day I could not start moving things back into the storage until I got off work at 6 and they told me that I had to be done by 7. With one more load to go I was told that I have would have to wait till the next day because the elevators would stop working and was lied to and told that there were no stairs. But what I find absolutely unacceptable is the fact that they only have one tiny little elevator that cannot accommodate a mattress or any size bed. As I was rushing to move all of my stuff into my storage the elevator kept stopping at every floor to pick up other traffic slowing down the time I had to move my stuff. An absolutely horrible horrible experience. Every other storage place even including other u-haul facilities have always had multiple industrial size elevators. I don't know who designed this place but it's a complete farce and a complete waste of my time and money. I could not be more disappointed.Royce H. | Premières impressions