Évaluations des clients U-Haul Moving & Storage of Downtown Lynchburg

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Lynchburg

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Michael R. le

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Le client n'a pas laissé de commentaire.

Elvin R. le

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Staff very nice

Charles M. le

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Great employees. Very helpful.

Brian M. le

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Le client n'a pas laissé de commentaire.

Brandon M. le

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Le client n'a pas laissé de commentaire.

michael g. le

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The staff was always friendly and helpful. I was thoroughly pleased and grateful for an outstanding experience.

Jerry N. le

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Was very satisfied with the service.

susan J. le

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not easy to access and not as organized as pick up location but great staff and zero problems. overall a fantastic experience.

David H. le

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Nothing

Robert H. le

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The trailer did not keep water out.

William M. le

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the off hours check out did not work. The link had expired and a call to the help line did not help.

Michael G. le

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Staff very personable, helpful and a joy to interact with while processing the rental. Highly recommend this location.

Roger G. le

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Personnel friendly and helpful. Truck was in good shape; much better than my previous experience.

raia n. le

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The storage was great other than the price increase I think it's still a little expensive for the size storage I had.

Lorenzo E. le

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Very professional and prompt. In and out about 15 min.

Ronald L. le

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They are always professional and friendly

Timothy R. le

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The preferred pick up location was changed and I didn’t get any additional mileage added to my rental. I drove straight to my destination and only had about 20 miles to spare when I dropped off my rental which was less than 5 miles from my destination.

Kevin M. le

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Very helpful associate who made the rental process simple and straightforward.

Sarah J. le

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Everything was easy and went very smoothly. Would use this location again.

David R. le

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Very helpful service!

David R. le

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Very good help and service!

Kevin D. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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The truck had a busted headlight and the attendant said she would note it, but not fix it. We had to stop several times to push the light back into place to even see to drive.

Gillian A. le

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everything was clearly labeled except there was no signage for where to specifically park the return truck. I hope I parked mine in a good space at the lot.

debra N. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Le client n'a pas laissé de commentaire.

Paul B. le

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Very helpful & friendly staff. I had lost the key for 1 of the 2 padlocks I secured the room with. I showed them my contract to verify I was the correct tenant. & called a locksmith to drill it..

Kenneth L. le

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If the equipment is not available where you reserved it a phone call would have been better then having to drive 90 minutes out of my way to pick up the equipment.

Douglas R. le

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A very nice store with helpful employee.

Lynne P. le

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We had arranged at pick up to drop off at the Timberlake U-Haul. No one told us they said they had no room, we now see the contract said to call for arrangements but the pickup location did not tell us the location had been changed. Sorry we didn't read the contract, but we've done this enough times, thought it was all settled. Again we had to drive around another city to finish and drop off.

Ricky H. le

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All was well My suggestion to help improve for the next customer is to include, at least, one tie down something that will be at the customers choosing that will assist in their moving experience.

Kenneth A. le

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Lot was full of trailers and customer had to back trailer in a very tight spot!

MELISSA G. le

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More space

CYNTHIA S. le

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Thank you

CYNTHIA S. le

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Thank you

Karen R. le

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Le client n'a pas laissé de commentaire.

LeRoy G. le

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very professional and helpful front desk gals ... thank you

charles J. le

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Everything was great. Thanks

Terrance F. le

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Staff was very helpful.

Paul B. le

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The sales rep I dealt with was extremely knowledgeable and very helpful.

Andrew M. le

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We rented a pickup and needed to upgrade in NC and were told you can’t exchange or upgrade pick up trucks to vans or box trucks

Tammy M. le

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I was given one month free storage thru U Haul customer service. Upon arriving at the Park Ave facility, I was told that the unit I was quoted over the phone did not exist at the Park Avenue facility. Quwanna Woods at the Park Avenue was excellent.

Steven F. le

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Le client n'a pas laissé de commentaire.

Dohnavan M. le

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Le client n'a pas laissé de commentaire.

Dean H. le

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Le client n'a pas laissé de commentaire.

Sharon O. le

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Ok I wish I had more space. I liked the van but the back door was too confusing to open and never did open. I took the book out and read the directions along with the instructions on the back doors. DIDNT HELP. Had to put the couch through side. Your return process is not user friendly to those who don't have computer savvy in their body. Hence the 58 year old you are talking to. Go back to the drop box, lift lid, drop key and go. I had a hard time finding gas tank cover hidden by the door and square not round and where a gas tank usually is. Open driver door, pull down cove,r put gas in. Took me 20 min to figure that out. Oh as you know the van I drove was so wrong that was because it was a FORD and it should be stricken from your fleet and get all Chevrolets that really work for any age. Thanks again and I will still rent from you all just have the person go over all that before.

Lauren D. le

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Le client n'a pas laissé de commentaire.

Scott K. le

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Le client n'a pas laissé de commentaire.

Jacqueline H. le

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Le client n'a pas laissé de commentaire.

Damon F. le

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Great location. Got them by accident. Staff was much more friendly, helpful, and AVAILABLE than the Timberlake location I usually use. I would use this location again. It’s small but very nice and well equipped. They’ve put some work in this place. Don’t judge a book by its cover.

Melissa M. le

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Nothing at this time great experience and great staff

Devon C. le

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I purposely denied the insurance but I was billed anyway. Want refund

richard L. le

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Location is difficult to get truck in or out of

Billy W. le

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nothing

Anthony N. le

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Provide a clean truck

Melinda S. le

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Le client n'a pas laissé de commentaire.

LARRY S. le

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Call me and let me explain. Larry 434 942 5164

Sonya's H. le

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Staff was very friendly and helpful.

Tammy S. le

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Le client n'a pas laissé de commentaire.

ronnie T. le

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Le client n'a pas laissé de commentaire.

Barri M. le

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Only one person working with 5 people waiting

PETER B. le

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Le client n'a pas laissé de commentaire.

Rudolph R. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Great customer service!

William A. le

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Le client n'a pas laissé de commentaire.

Joseph G. le

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Le client n'a pas laissé de commentaire.

Cindy F. le

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I'm sorry that I didn't write down the name of the person helping us. She was excellent. We picked up four trucks at 7:30 am and there was someone ahead of us with some issues. The U-Haul personnel handled herself graciously and was so helpful both when we picked up the trucks and returned them.

Amanda O. le

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Owner went above and beyond - she was amazing and super helpful and understanding!

David Y. le

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Le client n'a pas laissé de commentaire.

THOMAS P. le

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The facility was fine, process was ok. Quwanda was way understaffed but handled everyone's needs professionally. It's probably predictable that a lot of people will show up in the morning for pickups, so I'd suggest having more staff around in the mornings. Truck and equipment were all satisfactory, and dropoff went without a problem.

Craig P. le

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The manager was extremely helpful and the trailer worked perfectly.

Henry F. le

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Le client n'a pas laissé de commentaire.

Caitlyn Y. le

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Le client n'a pas laissé de commentaire.

Mary N. le

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No complaints whatsoever. The staff was friendly and helpful. Pickup and drop-off were taken care of quickly and efficiently.

Jeffery J. le

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Le client n'a pas laissé de commentaire.

Cheralina S. le

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Le client n'a pas laissé de commentaire.

Sonya H. le

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Nothing at this time, would like to say this location has great customer service everyone was so helpful.

Charae M. le

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Le client n'a pas laissé de commentaire.

Sandra B. le

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Customer service rude attitudes didnt great you with a smile acted like she didnt want to be there.

Amanda T. le

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Le client n'a pas laissé de commentaire.

Tyrone T. le

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The only issue was the spiders and rodent poop on everything. They may want to exterminate in the spring and summer months. But this location is great and I will be using them again next year.

Amanda T. le

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Always a great pleasure

Tommy B. le

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Le client n'a pas laissé de commentaire.

Shauntay S. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Patrick V. le

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It would be great if there were ways for employees to be able to give you ALL the information that you need, rather than taking payment before we know what exactly the deal even is. By the time we left this location with the UHaul, we had been given various different estimates and what exactly we were being charged for in those estimates, and we also did not know precisely when/where the vehicle needed to be dropped off. There was a lot of misinformation and miscommunication throughout the entire process, all of which we were new to.

owen G. le

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Nothing to improve.

sherlene b. le

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Manager was always willing to help in anyway. Very friendly staff.

Patrick Y. le

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Always helpful at this location

Broderick S. le

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Le client n'a pas laissé de commentaire.

Kurt H. le

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Attendants were extremely friendly and came out of the office immediately to check the truck in.

Karen S. le

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Le client n'a pas laissé de commentaire.

Alan D. le

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Employees need to have better knowledge of the equipment. They insisted the tow ball was the 1 and 7/8th inch size I need when in fact it was two inches and I needed to use my equipment off of my own car. Also the parking lot is so packed with vehicles that the have to fold in the mirrors and park them so tight a normal sized man has a hard time even squeezing between to get inside the vehicle. This also makes it very difficult for the inexperienced to drive it out without damage. (but then maybe that is what they want) One more thing, they did not have accurate information for the fuel tank. They said it had 3/4 of a tank. but by the time I got a block or so down the road the needle dropped almost to the 1/2 tank mark.

devin S. le

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Not charge people for going over mileage when the uhaul rep who gave me the keys told me that the mileage was fine. I told them I needed more.

LydiA R. le

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Communication sucked I was not told I was not getting the van I ordered or that I had to pick it up at a completely different location until I got there. Staff at the Timberlake location was not friendly and not helpful. then when I called customer service i was on the phone for almost 2 hours and I was disconnected three times and transferred to the wrong department multiple times. Very unsatisfied Will not come here for moving needs again.

Dorothy H. le

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Le client n'a pas laissé de commentaire.

Stanley G. le

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Le client n'a pas laissé de commentaire.

tim K. le

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Folks here are polite and thoughtful. We got to observe the staff as they ensured that the next U-Hauler would receive a clean unit in tip-top shape! Wow! Would definitely recommend them as an A-1, top notch, among the elite providers to represent the U-HAUL brand. These folks were impressive! Thanks for a perfect, professional experience.

John S. le

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Le client n'a pas laissé de commentaire.

Craig W. le

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Le client n'a pas laissé de commentaire.

Jennifer W. le

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Great service

Jennifer W. le

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Great service.

Amy B. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

lynda A. le

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Everyone was very helpful, whether it was for buying a box or renting a trailer or truck. (all of which I did)

thomas H. le

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Le client n'a pas laissé de commentaire.

Alan E. le

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Great, efficient service.

Mark G. le

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Greeted well and had a speedy exit

Jennifer W. le

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Le client n'a pas laissé de commentaire.

Mark W. le

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Excellent representative who set up the rental very quickly and explained everything very clearly. Truck was clean and in great shape. Definitely served its one day purpose. Uhaul was always been part of my family moves for the past 30 years so I go nowhere else. Thanks for your service! Regards, Mark Williamson (US Army Vet)

Cloria R. le

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N/A

Kenneth M. le

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After I greeted the service rep and told her I had a reservation to pickup a truck, her first words were... "Our system has been down and if it's not working you can't get a truck." Before driving 3 hours to Lynchburg that morning, I reserved the truck and entered payment info online. I handed her the reservation printout, and she promptly asked the manager to confirm that I wouldn't get a truck if the system was down. I assured them that... "they had a truck, they had the keys, I had a reservation and payment... I would be getting a truck." Regardless of this initial greeting, the processing worked fine, and I was able to get the reserved truck. Nevertheless, the greeting I should have received was, "Sir, our system has been down some this morning, but I am going to do everything I can to accommodate your reservation." Likewise, U-Haul should have procedures to manually handle such occurrences if, in fact, the system is down.

Erica G S. le

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Female was cordial. My reservations were not correct. I was suppose to receive a free month rental. your representative obviously doesn't know the policies. She said I did not get a free month,

Alex F. le

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Great experience! Staff was friendly and puts the customer first. Very clean and professional setting.

KELVIN M. le

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The staff members were always helpful, immediately attentive and offered the best advice.

George M. le

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I would work with this facility again

Willis D. le

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The move in experience was a night mare and the move out experience was the same. From a paying customers point of view there should be a way to be able to dispose of unwanted items.

linda l. le

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I would recommend Uhaul to friends the stafff is very friendly and very helpful

cathy M. le

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The staff here is wonderful and very helpful! We have used several of the services with no problems. Well stocked supplies for all your moving needs.

juliet A. le

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I really appreciated the staff they all were very helpful ...love this place💜

Elizabeth S. le

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I purchased my boxes and packing supplies and was able to return the unused supplies for credit. The supplies are high quality as was the customer service I received from U-Haul staff. thanks!

james f b. le

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Nice, clean facility. Very convenient and accessible. Most was well secured

Tamika J. le

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Wonderful customer service. I would definitely come back in the future. And I would recommend it to people who wants a secure clean well light facility.

Vaughan A. le

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Your staff was very above average and helpful! Thank you Vaughan Atkins

alonzo v. le

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Thank YOU

Tara H. le

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It was not a pleasant experience the elevator i know is something you cant control but the lack of communication and the time that i spent dealing with uhaul phone system being transferred.

JONNA B. le

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Everyone was nice n friendly and helpful, the storage area was very clean .

bernard c. le

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IT was A fair price.

Ashley d. le

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Sorry people and sorry place , they say they auction off the units but the girls who run it buys the units from u haul, without anyone else bidding on it

margguerite c. le

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Miss Q is a very helpful lady. I have used this Uhaul when moving in 2016 to FL and when I moved back from FL in 2018. No complaints whatsoever. Thanks muchly

curtis s. le

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Very good