Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

1 637 évaluations

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

(434) 528-3115

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

DANAGOFF S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERA M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
3

If I ask for help adjusting my mirrors, then it shouldn't be an issue.

shaniqua R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTYLYNELLE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke H. 
Évaluation :
5

Online check-in made things quick and easy, and the return was just as simple! Thanks

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNMARTIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Dropped off after hours no complaints after I had to switch locations

JAMESDALE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

I still haven't received any notice if I will receive a refund due to not driving the 30 miles which I paid.

PATRICIAMARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISADELREY M. 
Évaluation :
3

This comment is not directed at the Lynchburg store but the online reservation system and the uncaring customer service rep at cooperate. I made an online reservation to pick up a truck from a location weeks in advance in Roanoke Va right down the street from our storage unit. When I arrive to pick up the truck I'm told by the gentleman at the store he shows no reservation for me. I showed him my reservation confirmation email from uhaul and he called his cooperate assistance rep who was completely uncaring and said her system showed me picking up a truck in another city 90 mins away as then had the nerve to tell me the online reservation system isn't perfect and I should have called to confirm it. Why would I do that? What's thebb VB point of having online reservations then. So after driving an additional 3 hours round trip to get a truck, I am late after my 7 hour drive to my destination and have to spend an unnecessary night in a hotel. Thanks UHaul. Great service. Oh and clean your trucks occasionally. The window was so grimy and film covered on the inside I had to clean it myself.

MICHAELRAY F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHY C. 
Évaluation :
4

Nickle and dime customer with having a lock for truck back not giving a hand cart is a bit of a pain.

gary B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARDARTHUR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN R. 
Évaluation :
3

Would recommend if they do a better job of maintaining equipment. I appreciate how the Personnel were polite and helpful.

Donna A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWSEAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAHDIJAHASUSHE W. 
Évaluation :
4

Trucks were parked extremely close and were hard to get into and back out. The young lady who checked me in was extremely nice.

Victoria B. 
Évaluation :
4

Professional and very good customer service

jeff M.  |  Premières impressions 
Évaluation :
2

Make sure the running lights are actually working before you rent a trailer to someone, especially if they take the effort to specifically inquire whether or not they're functional. My girlfriend and I could've been seriously injured when moving from Virginia to Colorado if we hadn't noticed that the running lights were not working (serious hazard at night), even thought the Uhaul employee said they were when doing the initial light check.

PETEREDWARD H. 
Évaluation :
5

Drop off could not have been easier.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORYDUANE V. 
Évaluation :
1

The indoor facility is very falsely advertised and if I would have seen the inside before booking I would have taken my business elsewhere. The indoor units are made of cheap material that someone could easily break through with a roof of chicken wire. When I tried to access my unit, my card to get in wasn't working and the manager was annoyed that they had to come in early and help me, but didn't even fix my card just opened the one door and said I better keep that open and left. Lastly, after making the reservation and checking-in in person, they asked me if anyone told me that the elevator was broken. I was never informed about it as I would not have selected the 4th floor unit with a whole house of furniture to move up there. Sadly, I did not have my moving truck long enough to find a new location and move it there so I'm stuck. Thankfully my family was able to help me move in but myself along with all the members of my family that saw the terrible place and experience will ensure to tell people to take their business elsewhere.

Sarah A.  |  Premières impressions 
Évaluation :
5

Everything was perfect! There was some trash under the seat, but it didn't bother me. Thanks for everything!

DYLANJOHN EDWARD W. 
Évaluation :
5

Qwana and Jessica were the best and all of the staff. They were friendly and informative. Very professional and pleasant to work with.

Ronald B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLESTEEN W. 
Évaluation :
5

So kind and understanding and informative.

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISESCATLIFFE J. 
Évaluation :
5

Nothing, keep the good customer service

FRANCESMORGAN W. 
Évaluation :
5

100 % helpful and courteous. Will use again and recommend.

Jason H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELWILLIAM A B. 
Évaluation :
3

Only problem I had was some mices got into my 2 expensive sofa costing me over 1800 dollars go to dump only used for 3 months before putting in storage by moving company. Stated didn't have the insurance to cover it but building was supposed to be be cleaned and secure.Was a customer for almost 5 years. Everything else was ok. Was told nothing could be done.If I recommend it to anyone would explain about my problem.

sherlene b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKEJAY L. 
Évaluation :
5

Everything is good.

TYREAISMARTINA S. 
Évaluation :
5

I have used uhaul downtown lynchburg quite a few times and ALWAYS they have treated me fairly . I always clean the inside icluding wiping down and treating the leather/plastic with the oroper fluids. I just cant get the outside washed as i run out of time. I asked this time for 2 hours over my time to ckean the inside for ya'll even though i pay for the time it is the right thing to do to clean it properly!

SHARONRUTH O. 
Évaluation :
5

No suggestions for improvement.

EARLOWEN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G. 
Évaluation :
4

Only problem that I encountered was that the driver side windshield wiper fell off while driving down the road, but I stopped and was able to fix it. Otherwise, we had an excellent experience, thanks!

PRESTONMILLS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMEDWARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERLENEREGINA B. 
Évaluation :
4

Pretty straight forward transaction. I like the online check in, appears to simplify interaction at the time of pickup or required services. No issues or concerns to be addressed.

Kenneth C. 
Évaluation :
5

The manager is amazing: she is knowledgeable, courteous, and does everything to make your rental perfect!

rebecca M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kendrickia b.  |  Premières impressions 
Évaluation :
5

The staff member who checked in my returned rental truck and trailer was mindful and pleasant. She displayed an efficient manner and very knowledgeable disposition. I had an excellent experience!

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee W. 
Évaluation :
2

The elevator was broken for over a year and you could not ride in it and I was on the top floor and it was very inconvenient

Charlene M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leon k.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

Michael N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRETCHENHELENE E R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARICEYVONNE G. 
Évaluation :
5

The Customer Rep was very helpful and kind!

Lisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERONWHITE S. 
Évaluation :
5

I believe the person who helped me was named Quinta. She was amazing. So friendly and helpful.

TIMOTHYLAWRENCE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL N. 
Évaluation :
5

Drive the vechicle Nothing it was painless

HAROLDLEE T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MUHAMMAD R. 
Évaluation :
4

The A/C was not functioning in one truck rented. The A/C only would work for the feet area only in another truck we rented. The ladies that waited on us were very nice and easy to deal with. They were very personable and helpful. We'll be back! Thanks

Edward T. 
Évaluation :
5

Pay Tanya well and you will be just fine. First class service.

CHARLESJEREMY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELLA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damann A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGEFESENMEIER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven l.  |  Expérience générale 
Évaluation :
5

The truck was rented for 3 hours but was returned in one. Should there be some prorated process if truck is returned early? Was very pleased with management, employees and equipment. Thank you!! 😊

SHIRLEYLOUISE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael N. 
Évaluation :
4

S.O.

Alan Z. 
Évaluation :
5

I tried to drop off my trailer at the U-Haul in Appomattox, VA but the people there were not helpful or friendly, and they would not give me a printed receipt. I said "No receipt? I'll take it elsewhere!" The guy said "Fine!". I took the trailer to the U-Haul depot on RT460 at the airport and they told me to take it to this location, which I did. They were great. Two women took care of everything, and I got my printed receipt. Merci.

JOSPEH T. 
Évaluation :
5

It was great. They were friendly and made the return process quick, efficient, and painless. Signage on road could be better to guide where to easily pull in for returns.

Gary L. 
Évaluation :
4

Make it easier to get the vehicle out if the parking lot. For example. Not having to back out of a parking spot with huge vehicles and very little room to back out

MARGARETSTRIMPLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYRAY R. 
Évaluation :
3

The truck I picked up was clean but low on fuel. When I tried to put fuel in to return it I found a huge leak in the tank filler tube that had previously been improperly repaired. The clerk at the drop off location was nice but seemed inexperienced when I tried to explain the problem. Barring the fueling issue I would have given a much higher rating.

Ronald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ismael G. 
Évaluation :
3

When I picked the truck up it smelled like cigarette smoke and the windshield was very dirty.

GARY J. 
Évaluation :
4

The windshield, inside, was so dirty, I had to stop at Lowe's and buy Windex and paper towels. The rest of the van was very clean.

Melinda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDCHRISTOPH B. 
Évaluation :
5

It was a very smooth transaction with pleasant customer service. Have rented from here before. All positive about it.

BARBARAJUANITA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEYLEE S. 
Évaluation :
5

Nothing at all. Perfect experience right from my first call which was answered right away to great me and then put on hold while they were working with other customers. How refreshing than to go through a series of computer voice prompts, and then placed on hold not knowing you will ever get a live person like so many other places do. Keep up the great work, and thankyou for providing this service to me.

THOMASRICHARD I. 
Évaluation :
5

Ok

ROYLEE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamantha K.  |  Expérience générale 
Évaluation :
4

Easy drop off! Excellent,

John L. 
Évaluation :
5

Same as above

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine F. 
Évaluation :
4

My rating above only pertains to the convenient location and vehicle, you will see why as you read on. Your website and Share 24/7 did not work! For starters, I registered an account last week, the site would not accept the password for pickup and had to reset it. The site could not find me, even after scanning the location bar code?? Yes, I had the location services allowed on my i-phone. Ultimately, I had to wait until the store opened and go thru the process with the manager. Fortunately, the store opened within 30 min of when I went to pick up the truck. I had no issues with the vehicle or staff. Your "help line" never answered the phone for over 20 min.?? Also, I was intending to rent a storage unit on this site, the website showed what i needed, when I called to verify i was told the unit was way overbooked and not available!! And, it was on the 4th floor AND, the elevator was out with no fix intended. Glade I called, bad way to run a business.

RICHARDARTHUR M. 
Évaluation :
5

The staff here, especially the general manager, were very helpful

Todd S. 
Évaluation :
1

The staff were so rude. The young gentleman helping me had no idea how to answer my question regarding why my invoice didn't match price on credit card machine. The lady standing beside him told me "If you would read the screen you would see the extra 100 $comes off on the next screen" (she was so irritated for some reason about my question) I said I just looked at the total why was it so hard to answer my question? She went on further to tell me if it were her credit card she would read everything so that was my problem. Needless to say, it got ugly from there on my part for sure. I even had to go back in after all that to ask for the moving blankets I had paid for and was not given. I will NEVER rent a UHaul again. The unit I rented was great, but if that is how customers are treated, this company will definitely never see money from me or my family again. The ONLY reason I proceeded with the transaction was I had to have the vehicle.

Angela P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARKANTHONY D. 
Évaluation :
4

Staff was awesome and very helpful at this location. This location does need a better entrance and an easier way to get in. It was stressful trying to get in and out with that big truck!

ELIZABETHDIANE K. 
Évaluation :
5

The managing locations were fine with my experience. However, my experience with Uhaul itself was horrible and I will never use this company again. Not having a vehicle close to my desired pickup location resulted in an additional 2 hours to my very long moving day. Telling me this less than 24 hours ahead of time gave me no other alternatives. The customer service experience over the phone did not listen.

Lisa M. 
Évaluation :
5

I love this Uhaul it's 10 min from my Son's school which allows him access anytime.

Lawrence T. 
Évaluation :
4

The man who checked us out was helpful and quick but not very professional as he smoked his cigar around us and in the truck as he was inspecting the truck for turn in. I am highly allergic to cigarette/cigar smoke - so was very unhappy to have the young man blowing smoke around me as he was getting us taken care of. He did a great job but did not represent UHaul well with the smoking around customers

Linda I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary R.  |  Premières impressions 
Évaluation :
5

This U-Haul has very good customer service employees are very polite and handier help keep up the good work will be back

LARRYEDWARD M. 
Évaluation :
2

The check out process was great. No issues. The online/app check in was the worst experience, at the last stage it asked for information that no one has on them and then says please wait while we verify. While I was trying to do this, the person working was just flat out angry. Pretty much what I expected from the location.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHYLLISMOORE R. 
Évaluation :
3

This location has a small lot and the equipment return took extra time as 2 trucks had to be moved out of the way to give me space to back the trailer up on the line.

JAMESMITCHELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

De'Anna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
5

Always great service, informative employees, and fast!!!

PAULALAN W. 
Évaluation :
1

Phone service was very bad,people were disrespectful and I was charged rental 3 times.

Caleb H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDCHRISTOPH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETETIAYVETTE A. 
Évaluation :
5

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth M.  |  Premières impressions 
Évaluation :
5

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maragret s.  |  Premières impressions 
Évaluation :
4

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA B.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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