Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

Évaluation :

5

Love them!

Évaluation :

5

Google maps took us in behind the business which did not have an entrance. Other than that, service was excellent. Becca is an asset to your company

Évaluation :

5

The Staff was very helpful, polite, and friendly.

Évaluation :

2

Unit leaked and wet my tv and paper products

Évaluation :

5

I have not experienced any problems in any area(s) that needs improvement at this time. I'm always very pleased when visiting the Pace Boulevard location.

Évaluation :

5

Na

Évaluation :

5

Always excellent service from every Rep at this location.

Évaluation :

5

Nothing, you're already 5 star

Évaluation :

4

Easiest drop off ever...didn"t even get out of my car.

Évaluation :

5

Great service Employees very nice and down to earth. They are aware of the crazy time renting when you move. Smiling and happy!!! Best one in Pensacola!!!

Évaluation :

5

Truck ended up having a hole in The top and flooded to boxes in the truck during a rain storm. Otherwise the experience at the store was great.

Évaluation :

5

My experience was great. The store manager Kirsten made the process a breeze.

Évaluation :

5

The straps that go around the tires came off twice during my trip home. Had to put them back on in Sylacauga, AL and again, once I was home the right strap was off tire. You might think we didn't put them on right, but I use this kind of strap when hauling hay. You might want to check the handles of the straps to make sure they are working properly.

Évaluation :

4

The staff are always helpful and quickly resolve any concerns or issues. I am satisfied with my Uhaul experience!

Évaluation :

5

Very helpful staff. Becca contacted UHaul on our behalf to merge drop off and storage locker locations. That helped. They gave us cold water as we were leaving. We unloaded in 100° temperatures and were spent. I guess be then 5+ stars.

Évaluation :

5

Thank you for letting me use storage units awhile.. Unfortunately sad ain’t get half refund back lol Thank you have a great daily

Évaluation :

4

The service at the North Pace location was excellent. HOWEVER, I booked the trailer at the U-Haul Center on North Davis 5 days in advance in person. When I went to North Davis to pick up the trailer at 7 AM, as scheduled, the location did not have the trailer. They then sent me to North Pace. I received NO notification that my pick-up location had been altered and this change caused a 50 minute delay in my work day and for the crew I had assembled to help me move. I realize that "I can't rent you equipment I don't have" as the manager put it, BUT North Davis had my email address, phone number and living address and with a minimum of effort have notified me that the trailer would be located at a different U-Haul location and saved me time and angst.

Évaluation :

5

Great customer service. Very friendly staff. 10/10

Évaluation :

1

They over charged me and lied to me in the beginning and told me the insurance was 15 a day but then when I checked out they charged me 25 a day and they over charged me on other things too. They told me the box truck was the same price as the cargo van so I got the box truck and when I turned it in it was more they said and it was way more expensive than I expected. Scam artist working at this location I've never had this problem at the mobile hey location you can do the same truck for the same amount of miles and days at the mobile store and it will be about 30-40 % cheaper at the mobile store Than at pace blvd. It makes no sense I feel like I've been cheated. Will never use that location again ever.

Évaluation :

5

fix the doors to the outside so they open when approached. We had to have someone from the inside open the doors for us when coming in. Kind.of hard to do if you are working alone.

Évaluation :

4

Call center person: she was helpful, informed, and personable.

Évaluation :

1

you over charged my account by almost $300

Évaluation :

4

I think that going up on a faithful customer. from $.89 a mile to $1,09 a mile just because it's on a Friday is horrible l was caught in a situation where I had to have one of your trucks immediately and to be punished just because it was on a Friday it gave me thought about using one of your competitors which I have never had before and I called them they assured me that that would never happen with them you can go back on my record I have always brought your equipment. Back clean and most times with more gas, then I left out in and talking to my friends. They have the same feeling some have stopped using from U-Haul because of the feeling that I have of being punished by renting them on the weekend. Once again, I say, that's horrible and the money you make by increasing the mileage rate on the weekend, could not possibly make up all the money you lose in revenue

Évaluation :

5

Thank you so much

Évaluation :

5

Excellente expérience

Évaluation :

5

Fast service - easiest drop off I have ever experienced

Évaluation :

5

Customer service was great!!THANKS MR.TIM

Évaluation :

2

My beef is not with the location, but with the disorganization of the company and lack of customer service. My experience left me to question whether I should continue holding stock in the company.

Évaluation :

5

Fast friendly service

Évaluation :

5

Great location

Évaluation :

5

Awesome drop off service!!!

Évaluation :

5

For the amount that was paid mthly air conditioner should be provided for all units,

Évaluation :

5

Staff is very friendly and helpful! I was in a hurry and accidentally put my lock on incorrectly! I was out of town when they called so they assisted me in this by locking it up until I could get back to remedy the situation! This was my second time using them and highly recommend them!

Évaluation :

1

First off I would educate your employees on your pricing and make sure they are all on the same page and have every aspect of pricing memorized in its entirety. I was told by shorter chubby guy with beard and squeaky voice when I picked up the truck that the basic insurance was 22$ . When I go to turn the truck in several days later the same guy is there. When he tells me the total I asked for a breakdown of the charges because it was much more than he originally stated it would be. He tells me I was charged 15$ a day for the insurance. When I asked why he told me days earlier that it was a one time 22$ charge , he got nervous and lied and told me he wasn't working that day and it wasn't him. I am a regular customer of uhaul but I usually use the mobile Hwy location in pensacola. Never had a problem there. I came to this one because the app said it was the closest location with a cargo van available. I show up to get the van and that's when this guy tells me I have to have full coverage insurance in my name on a personal vehicle before I can rent the van. Which, by the way, the app said nothing about. I informed him that o have liability insurance and not full coverage and he told me I couldn't rent the van then. He said I could only rent this box truck . He said it was the same cost though. It ended up being twice as much is it has been everytime I've used the mobile hey location. I am surprised to be honest because I usually love uhaul and their practices. This location has really stained their reputation and I'm really bummed. Get a handle on this location guys please this day and age many can't afford to pay for unnecessary charges that they weren't made aware of up front.

Évaluation :

2

Water had somehow gotten into my unit. Many of my itens includung fireplace and sectional sofa were ruined by mold and mildew. Many other items were ruined by roaches and spiders. Definately would not reccomend this location for storage. Staff was friendly. Would rent uhaul equipment here.

Évaluation :

4

More parking for peoples personal cars when dropping off or picking up rentals More staff to handled needed paperwork during peak times

Évaluation :

5

good service...tks.

Évaluation :

2

After calling U-Haul customer service Monday night to extend my rental 1 day, and being told by them, that returning the truck at 10am would still only be 1 additional day's charge, the employees at this location argued with me that I should pay for a 2 day extension. I will never return to this location.

Évaluation :

5

The employees are very well dressed and mannered. They were professional and helpful.

Évaluation :

4

The gentleman that checked in my vehicle did all the legwork for me. I had a receipt in my inbox shortly afterwards. Very helpful.

Évaluation :

4

The staff at this location had good customer service. They were very inviting and willing to assist. The Uhaul was clean but the passenger mirror moved whenever you were driving.

Évaluation :

5

THIS location was great. DO NOT, I repeat, DO NOT try to rent from a “neighborhood dealer” you are wasting time and energy.

Évaluation :

5

Pattikirby I share this storage with my nephew Alexander Kirby

Évaluation :

3

Do a walk through with the customer to ensure all questions or concerns are being addressed. At night a week lit area is helpful

Évaluation :

5

I am still awaiting email confirmation of drop off. I left the keys with the UHaul representative who was working at the time. I completed the drop off via mobile app.

Évaluation :

3

Poor costumer service.. bad! They were so rude

Évaluation :

4

The main kid matthew was very cocky and not helpful at all.

Évaluation :

5

Everyone was courteous and helpful. The price was good and exactly what I was quoted. The trailer I reserved was the one I got. It was an all around good experience.

Évaluation :

3

Although the employee wasn't rude or anything they need to be trained on better customer service. I walked in and there was another customer waiting and the employee begins to assist the customer. The employee never acknowledged me, he could have said, I will be with you in a moment. After he assisted the other customer they proceeded out the door to connect the equipment to the customer auto. Again no acknowledgement, just left me standing there, the employee could have said I will be back to assist you. Just better acknowledgement.

Évaluation :

2

Roaches came out of the uhaul went back to get another uhaul & roaches was in that one as well

Évaluation :

5

Very friendly and easy to deal with. Best uhaul experience I have ever had

Évaluation :

1

Your employees did not properly log the equipment back in ,and the company charged me overcharged me took all the money out of my account and left me stranded and without a place to stay or eat because of somebody not doing paperwork properly and now I have to wait for my money to be returned and no one will answer my question I'm very dissatisfied and I want all of my money back plus if I have the opportunity in the near future I'm going to file a lawsuit against U-Haul Corporation you people need to learn how to hire competent personnel.... the U-Haul location where I picked up the car hauler and returned it from the 13th to the 16th has their phone forwarded to customer service so even the 800 number agent can't contact the front desk directly in my opinion someone's job should be terminated because of its mishap you shouldn't treat people like this! I need someone to contact me and rectify the situation immediately area code 850-529-2361 Michael Grimes thank you and no thank you how's that for a review!?

Évaluation :

4

The outside ground at the of our unit door was covered with wasp nests. We had to go buy wasp spray to even be able to get into it to get our stuff out. Other than that it was great!

Évaluation :

5

Online pre-registration was easy to do and a great time saver. The staff at the location were great to work with and I was on my way in about 10 minutes. Likewise the return process was quick and easy as well.

Évaluation :

5

Would rent a storage unit there again in a heartbeat if it ever became necessary.

Évaluation :

4

Uhaul needs to Spray for bugs in the vehicles. We rented a 9 foot cargo van. If I was scared of cockroaches I would have wrecked this vehicle as they were crawling all over the van, floors, seats and me from all sizes from babies to full size adults. I had an $800 breville espresso machine sitting in the van and it's now full of cockroaches.... Very upset, never had this issue with any vehicle at uhaul complete disappointment.

Évaluation :

5

The customer service was great at this location.

Évaluation :

5

Leave more gas in the tank to get started. Only starting with 1/4 tank left first option as finding gas station instead of task of moving

Évaluation :

5

Very friendly and helpful.

Évaluation :

4

I dropped off after business hours so there was no personnel. Parking lot and return area were clean and key drop was easily found and accessible.

Évaluation :

5

Mathew was helpful friendly kind knowledgeable and quick. Will be back!

Évaluation :

3

Employees are the issue here. They seem disinterested and not service oriented. While the service was adequate, it was slow and not a great experience. I had to ask extra questions about the trailer, having never used one before. Perhaps they just assumed I knew, but It's better to over-explain than under-explain, for safety's sake if anything.

Évaluation :

3

The guy here kept trying to charge me for things related to a drop off for the company. The female told him that it said in the computer no extra charges.I was asked to drop off car tow in Tallahassee with uhaul truck that I was rented, told there would be no extra charges on my end. The guy then put in the computer that I was dropping equipment off in Tarpon Springs Florida I immediately informed him of the text I got and it needed to say Tallahassee. He said don't worry about it just drop it off wherever. I had to call corporate and have the information changed in the computer to the Tallahassee address.

Évaluation :

5

The young man who checked me in was incredibly helpful!! I needed assistance unloading my motorcycle and he was so nice and super helpful!!!

Évaluation :

5

Great experience! Staff have always been friendly and helpful and especially the gentleman that checked me out yesterday when I closed my account.

Évaluation :

5

Quick and easy.

Évaluation :

5

Really grateful for the support and the first month free of storage unit! Great help especially with moving and getting settled into a new home.

Évaluation :

5

Actual experience at phyical storage location was Excellent. Reservation of storage unit was Poor due to Uhaul online reservation not being honored by storage location. Would recommend storage location but would not recommend online and phone reservation.

Évaluation :

1

I have been a customer for 5 years and they have gotten worse over the years. Place isn't being taking care of at this location. The manager is rude . When you try to tell them you paid they argue.

Évaluation :

5

Hated to leave ,miss kersten has a fine crew! BUT!!! You need to redo the parking lot, it's time! 

Évaluation :

5

Zach was very helpful in getting me a storage unit and then walking over and showing me how the alarm system works. Uhaul Bellview did not honor my original storage reservation even though I had called ahead to confirm it. I had to settle for a medium sized unit at Uhaul Downtown Pensacola. It does not appear storage reservations are honored at all by Uhaul locations.

Évaluation :

1

Rented was was supposed to be a climate controlled unit. Owner/Manger allowed homeless person to live in unit two spaces from mine. Exterior door was constantly left open, so there goes climate controlled!! My unit had rats/ mice in it eating my things. Paid extra for insurance only to be told nothing could be done, had to have receipts for ALL my things in unit. Can't produce receipts for 100 year old pieces of furniture that was handed down. Day I removed my belongings, unit full of cockroachs and I don't mean two or three, I mean full of roaches and the entire building smelled so badly from person living inside his unit, my son and I could barely stand it. Had to bug bomb my garage three times before I could start moving my things into my new home. Owner/manager refused to pro-rate rent so I lost money as well. I would definitely NOT recommend this storage facility.

Évaluation :

5

S.O.

Évaluation :

4

In the 5 1/2 plus years we rented we had no problems with the property or the employees.Henry the maintenance man was always helpful.

Évaluation :

3

Priced too high.

Évaluation :

3

The climate controlled storage was one of two I rented and it was full of roaches and palmetto bugs. Head to bring all the boxes home unpack them in the front yard and repack after the roaches were removed from the contents. Not sure if it has anything to do with it but there was a homeless guy living in one of the units in the same building.

Évaluation :

5

They were extremely helpful and friendly.

Évaluation :

2

We secured a unit one year ago. Every six months we received notification that our rate was being increased another five dollars. If we weren't living overseas, we would have changed facilities at the notice of the first rate increase. After this, I wasn't surprised to learn that they don't prorate the month if you move your belongings out early.

Évaluation :

5

The manager at this location was AMAZING! The other staff as well was helpful and polite. Made all my requests easy.

Évaluation :

3

The inside climate controlled storage is not climate controlled by any reasonable normalcy. The ac needs to be repaired or turned on as the humidity level was stifling.

Évaluation :

1

The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.

Évaluation :

5

Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.

Évaluation :

5

Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.

Évaluation :

3

They could be more helpful with information about things .

Évaluation :

5

Excellent 

Évaluation :

5

The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.

Évaluation :

3

Staff was great…

Évaluation :

5

The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos

Évaluation :

4

Hand carts being available to move items was a great assistance

Évaluation :

5

Staff was very helpful

Évaluation :

5

I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You

Évaluation :

4

The only problem I had, I was uncomfortable to go there at night when I was alone.

Évaluation :

1

I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers

Évaluation :

3

Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day

Évaluation :

5

Awesome customer service. Ease of use and convenience is great.

Évaluation :

5

The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100 % use this location again if / when we move to another home. Thank you!!

Évaluation :

5

I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.

Évaluation :

2

They act like they didn't want to be there

Évaluation :

5

Great folks here. They took excellent care of me. Almost makes you move again. Almost

Évaluation :

4

Needs better access to the back of the building, there's only one door.

Évaluation :

5

Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.

Évaluation :

4

bathroom hours in closed storage area. sh#t my pants because it was locked

Évaluation :

5

Awesome people at this facility. Thank you all.

Évaluation :

5

I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

Évaluation :

5

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Évaluation :

5

Everything went very well.

Évaluation :

5

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Merci.

Évaluation :

5

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

Évaluation :

2

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.