Évaluations des clients U-Haul Moving & Storage of Downtown Pensacola

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Pensacola

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dana s. le

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Le client n'a pas laissé de commentaire.

Angela Y. le

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Le client n'a pas laissé de commentaire.

Eric S. le

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Great team!

Charles H. le

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Le client n'a pas laissé de commentaire.

Benjamin C. le

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The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Charlie B. le

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Le client n'a pas laissé de commentaire.

Alexis G. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

jennifer t. le

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Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

James V. le

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Person checking us in seemed a little confused. Kept blaming the computer system.

Eugene M. le

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Le client n'a pas laissé de commentaire.

wiley r. le

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Le client n'a pas laissé de commentaire.

Bonnie M. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Brittny R. le

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Le client n'a pas laissé de commentaire.

Jesus P. le

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Le client n'a pas laissé de commentaire.

Jane Y. le

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Was so upset & exhausted when finally reached this location -- after being sent to the wrong location originally. However, impression with all here at the Pack Blvd location was very positive.

shanita d. le

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The guys are super nice at this location and the truck I rented was fresh n clean.

Kelby H. le

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Jonathan was awesome and very professional! Very please with our service. Thank you!

Melissa C. le

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Le client n'a pas laissé de commentaire.

Anne H. le

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Le client n'a pas laissé de commentaire.

Patricia B. le

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I appreciated the convenience of the drop box

Ryan S. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

debra b. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Le client n'a pas laissé de commentaire.

Timisha C. le

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Le client n'a pas laissé de commentaire.

Jacqueline D A. le

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Le client n'a pas laissé de commentaire.

keith t. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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At some time during the handling/or shipping of my U-Box a fork-lift driver rammed the forks of the machine through the wooden wall of the box thereby damaging both a flat screen TV inside it’s U-Haul shipping box, and also the other fork into a roll-on luggage carrier. Both the TV and the luggage roll-on are damaged beyond repair. I informed the on-site store manager about the damage and we both took photos of the damage. I stated my intention to file a damage claims, and was told I would also be contacted by U-Haul representatives, however, no one has followed up.

Neftali A. le

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Le client n'a pas laissé de commentaire.

debra j. le

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Everyone was very helpful.

Dean L. le

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Mom attic leaked over drivers side. Contents got wet. Maybe hadn’t been reported. Was told I would receive an “email” with photos of damages on rented truck. It actually came through as a “text” and by the tip I saw it, my time for reporting had expired.

Barry B. le

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Inspect trailer properly and tires on trailer.

William M. le

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Quick and easy. Very friendly

Neal C. le

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Le client n'a pas laissé de commentaire.

EDWIN P. le

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Equipment was supposed to be at Davis Highway location. I was there right on time. When I arrived, they informed me they did not have the equipment and my reservation had been moved to Pace Boulevard. I arrived there and was fifth in line, With only one person waiting on customers. Took almost two hours to get checked out!!! I paid the person in front of me $50 to give me her place in line, since I was paying movers $150 per hour to wait for the trailer!!!@#$$^%&%% Totally unsatisfactory service. Would NEVER RENT FROM YOU AGAIN AT THAT LOCATION

Mary Ann K. le

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Excellent customer service!

Carrie B. le

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Le client n'a pas laissé de commentaire.

Shelly S. le

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Le client n'a pas laissé de commentaire.

Greogry A. le

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Other than keeping a more accurate accounting of available equipment on a corporate level, the employee working at this location helped me tremendously through a very stressful situation with a broken vehicle 200 miles away from home. Thank you!

Pelham P. le

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Place was a busy with customers inside but the guy working on returned rentals assisted us very quick and helpful. Great job This is one of many reasons why I like renting for U-Haul.

shirley s. le

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Just beautiful

Chris S. le

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I let the girl that was looking over the Uhaul that the air condition only worked off and on the entire trip and that we were dripping with sweat by the time we arrived. It was a miserable driving experience. She did not even apologize.

dennis b. le

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These folks were very nice and helpful. Advised of the lights on and they refunded us for the oil we had to buy.

Elmer M. le

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Le client n'a pas laissé de commentaire.

Robert J. le

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Truck was available when requested and pick up and return were easy,

Jalisa P. le

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Le client n'a pas laissé de commentaire.

james r. le

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I showed the photo of the incorrect fuel to the attendant. He said there was nothing he could do about the charge and told me I should have returned to the dealer where I picked up the truck. Very poor customer service.

ROBERT A. le

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Le client n'a pas laissé de commentaire.

Cynthia H. le

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Le client n'a pas laissé de commentaire.

Chris R. le

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Place was very well lit and it was extremely convenient to be able to drop it off and check in after hours.

BRUCE V. le

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the first place i went to the guy there stated that he had the trailer i wanted however he was too busy to rent it to me.

Michael M. le

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I received First Class service! Ms Tiffany and Jonathan were both very professional and knowledgeable. I drove from Pace, FL which proved to be well worth it! Highly Recommend! The equipment is great. The cost is very fair ...Most of all, the service from Ms Tiffany and Jonathan is the best. They earned my future business. Thank you!

Nicholas O. le

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Didn’t have a problem.

Maria M. le

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We love going here, always so helpful & usually goes the extra mile to assist us with other locations too.

Tracy S. le

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There was only one person working at this location Saturday morning. I think another person was there but left after a couple of hours, leaving one man to handle the customers. This resulted in longer wait times than necessary.

Haley W. le

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Le client n'a pas laissé de commentaire.

russell s. le

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I was charged. $5.00 at checkout for going over on the mileage. I aked if there was anything he could he said no. I did tell him my original contract was for a dealership much closer to my home but he said nothing he could do. I paid it

Mathew K. le

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Not a good place to rent a storage unit

Michael h. le

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Great staff!!!

HARRY S. le

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I was misquoted , when I got there to pick up my vehicle they simply said she should not have quoted you that price even though they did give me a discount it was still higher then what she had quoted me when I returned the truck I did so early and with less mileage but yet it was still higher again . there seems to be all new faces a little experience this was not very Pleasant I have rented many times before from U-Haul but this experience certainly gives me pause as it would new customers

teddy a. le

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Again, friendly staff, and had us checked out and done very quickly.

Carlos A. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

George Y. le

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The folks there are always kind, efficient, and very professional.

James T. le

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Le client n'a pas laissé de commentaire.

Paula R. le

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Le client n'a pas laissé de commentaire.

Jeffrey C. le

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Le client n'a pas laissé de commentaire.

Bill G. le

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Everything was done with excellency. Jonathan does such a great job. We haven’t pulled a trailer in years and we were apprehensive. Jonathan walked us right through the things we needed to do and made us very comfortable with use of your trailer. We had only a short time to pick it up and he had us on the road in plenty of time. Jonathan was awesome.

Preston B. le

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There was a thunderstorm that took down this location's network. Despite this, the staff was friendly and knowledgeable and they were able to help expedite my pickup and drop.

Pamela n. le

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Le client n'a pas laissé de commentaire.

Cam V. le

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I wasn't too impressed with the "too cool to be working here" guy who assisted me. Cody? He didn't stand to greet me (or really greet me at all despite the fact I'm old enough to be his father), just sat at his desk, and wore sunglasses the entire time (inside), and asked me questions in such low monotones (which comes across as lack of interest), I had to ask him to repeat everything he said three times. I was born and raised in Pensacola. I know it can be hard to find decent workers there. But he was not my idea of a good customer-facing individual. I felt like he was primarily concerned with maintaining his "cool" factor.

TOM P. le

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Le client n'a pas laissé de commentaire.

Allison V. le

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Le client n'a pas laissé de commentaire.

Conrad W. le

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Le client n'a pas laissé de commentaire.

John M. le

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Took forever to return trailer. Both persons working on new rentals. Another man & I returning equipment had to wait an excessive time.

Pamela D. le

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These folks could barely look up from their lunch or be bothered to speak. I was glad to be dropping the truck off, not renting it, otherwise I’m not sure how long it would have taken. BTW, I rent from U-Haul yearly.

Roderick R. le

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Le client n'a pas laissé de commentaire.

Jodi G. le

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Le client n'a pas laissé de commentaire.

Donna W. le

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Did not have the correct trailer available. Explained exactly what I wanted and what I had to haul. Wanted a 6x12 trailer to haul an ATV. Had to rent a car carrier. Very large upcharge. Not even half way home and the rear passenger tire shredded and blew off. We were on I-65. Traffice terrible. had to set there over an hour waiting for service. When trying to rent this thing I had to talk to several different people- communication terrible.!!!!!1

EPPSCHRISTIAN C. le

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you over charged me and would not correct it. told me to come back to speak to someone els.

michael m. le

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Le client n'a pas laissé de commentaire.

CLIFF B. le

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Le client n'a pas laissé de commentaire.

Ronald P. le

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Experience on site was good. Technician seemed knowledgeable and management was courteous.

Brittany W. le

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Le client n'a pas laissé de commentaire.

Kevin I. le

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Had an issue with the straps coming loose during transport however the dealer handled the issue and I was very satisfied. Will use them in the future without hesitation.

Sara P. le

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This doesn't pertain to this specific location. But uhaul corporate was absolutely awful. Our drop off location had changed and we were trying to get the original location approved for drop off and we were redirected 4 times and forwarded to a "manager" who was not even there. Horrible horrible horrible experience

Ryan F. le

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Le client n'a pas laissé de commentaire.

Michael F. le

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Le client n'a pas laissé de commentaire.

shun s. le

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Le client n'a pas laissé de commentaire.

Woody H. le

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Le client n'a pas laissé de commentaire.

ALBERT B. le

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No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

Christine G. le

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Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Milagros A. le

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Le client n'a pas laissé de commentaire.

Betty F. le

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Everything was professional and courteous. Both customer services stations were very busy, maybe having a third customer rep on hand for busy days would help the other associates out.

Cargill M. le

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Le client n'a pas laissé de commentaire.

bob g. le

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Have more then one person running the entire place. But in all the one person running it was very pleasant to work with

Sylvia V. le

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Le client n'a pas laissé de commentaire.

Ronda W. le

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Windshield wipers needed replacing.

randall a. le

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Le client n'a pas laissé de commentaire.

JANET S. le

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Le client n'a pas laissé de commentaire.

Matt P. le

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Keep doing good work.

Kenneth G. le

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Good job

Benjemin H. le

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Le client n'a pas laissé de commentaire.

chris r. le

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Was called and told my hitch was installed and the car was ready, but when I arrived the car was still up on the ramps. The manager who had installed my hitch was no longer present, so the young employee who took me to the car asked if I had a problem driving my car off the ramps myself, so I entered the bay and drove the car down. When I inspected the wiring, I noticed that all the wires were plainly visible behind the connector. The young employee assured me that they were all secure, but now I will have to be the one to wrap the wires in tape to keep road debris from entering the back of my connector. Finally, they were ready to send me away without a ball mount and ball receiver, so I had to wait for someone to get those things ready. All in all, it was not a positive experience, and in the future I would choose the location in town who has the "hitch pro" (I was told multiples times that the other location had the hitch pro on site and there was not one for this location).

john p. le

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Le client n'a pas laissé de commentaire.

jessica b. le

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I reserved a vehicle .4 miles from my house. When I went to get it they didn't have a vehicle. I had to go across town nd this cause m more money time and effort. I felt like i should not have been charged mileage.

David C. le

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The trailer was well maintained but not cleaned when I pick it up. The manager is okay. The trailer was good. After I used trailer, I cleaned it and returned it back. The lady there is okay but not smile I guess she was tired. The young guy walked in and sat on high chair with his ear plugs. He acted like he was cool.

Thomas S. le

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Place, people, and truck were great. The pickup location was changed by U-Haul I was notified of that almost 2 hours AFTER puck up time on a prepaid and confirmed reservation. Sloppy.

ronnie g. le

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Le client n'a pas laissé de commentaire.

nancy v. le

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New system to do inspection of the truck prior leaving premises didn't work correctly and weren't able to open up.... It's better the old way where someone comes and do the inspection

william a. le

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Le client n'a pas laissé de commentaire.

Tony B. le

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No comments.

BRAD M. le

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Le client n'a pas laissé de commentaire.

E. Andrew K. le

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Le client n'a pas laissé de commentaire.

STANLEY A. le

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Le client n'a pas laissé de commentaire.

Clayton S. le

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Le client n'a pas laissé de commentaire.

sheila h. le

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Le client n'a pas laissé de commentaire.

ingrid b. le

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Le client n'a pas laissé de commentaire.

LATISHA S. le

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Awesome place!!!

Kelly B. le

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I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

sandra s. le

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TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

michael h. le

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Thank you

NAKISHA J. le

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Great employee

Nakisha J. le

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Great employees took very good care of my needs

mckenzie l. le

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Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

KAREN W. le

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I was with you guys for 6+ years with no problems. Thanks

Tommy K. le

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What I expected.

alan w. le

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Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

Christopher W. le

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The staff was very helpful and took care of me when I began my service.

Milagros S. le

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Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Kelly B. le

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Needed access code when lost card and customer service.

lynnay j. le

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No complaints!!

Kim e. le

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It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Dionne R. le

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Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Timothy E. le

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The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Willette W. le

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Thank you, Tiffany and your staff, for your patience and concern.

Michael K. le

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I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

larry w. le

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my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

DELLA A. le

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Very courteous