Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

Évaluation :

3

A couple of the trailers marking side light bulbs were burned out. And there was a small hole in the roof that allowed water to drip in.

Évaluation :

2

We secured a unit one year ago. Every six months we received notification that our rate was being increased another five dollars. If we weren't living overseas, we would have changed facilities at the notice of the first rate increase. After this, I wasn't surprised to learn that they don't prorate the month if you move your belongings out early.

Évaluation :

5

The manager at this location was AMAZING! The other staff as well was helpful and polite. Made all my requests easy.

Évaluation :

5

Nothing it good the way it is.

Évaluation :

2

I didn't notice until after I got home, but there was brown sludge that had dripped from one of the bolt holes in the side of the trailer. Also, either my turn signals went bad during the trip, or they incorrectly verified that they signals were working correctly. I brought my car in for a pre-rental inspection, and they checked the turn signals. We also checked when I picked up the trailer. However, when I was on the road, I was told that the turn signals were reversed. (I signaled left and the trailer was blinking right, etc.). Either they poorly checked turn signals twice, or my wiring happened to go bad on my trip.

Évaluation :

4

Clarify during returns if you're supposed to park the truck under the awning or if you're supposed to park it in a parking space

Évaluation :

4

Even though the engine light was on and I was concerned before driving it away, the manager came out and took a pic and assured me they knew it was on and I wouldn't be responsible for it so I felt much better. And it was fairly easy to do the online return process thankfully.

Évaluation :

5

Wonderful staff .very knowledgeable of all products n rules and regulations. Very professional, kind and friendly. Store was neat n clean. Staff appearance professional and clean. Equipment clean and modern.. Excellent in every way. 5 STARS .... on everything

Évaluation :

5

Continue what you're doing. It's working really well. Thank you U-Haul !!

Évaluation :

1

Again, initial location was locked up tight so couldn't use. Went to another location I had used before and they were great.

Évaluation :

5

The motorcycle trailer I wanted to rent was available immediately, for very little cost, and the staff had me on my way in under 15 minutes!

Évaluation :

3

The inside climate controlled storage is not climate controlled by any reasonable normalcy. The ac needs to be repaired or turned on as the humidity level was stifling.

Évaluation :

5

Excellent helpful service staff

Évaluation :

4

Easy, friendly,and fast.

Évaluation :

3

Have enough staff to check vehicle back in promptly

Évaluation :

4

Double check the tire pressure. Let the customer know about the loose molding on the outside of the truck. Fix the tire sensor valve . Otherwise the van ran smoothly.

Évaluation :

3

The girl that was helping me check in the trailer and secure a subsequent rental for next week just walked off mod process and it had to be taken over by another agent who had to correct because she hadn't done the rental correctly and had entered some random town in Alabama to return the trailer to and not the one i told her i was going to. So now I'm waiting on a call from corporate to fix the issue she created instead of handling it on site. This place was 100 % unprofessional

Évaluation :

5

They are always so nice to me and talk and listen to me when I have questions. The equipment is always clean .

Évaluation :

5

N.D.

Évaluation :

2

I had a vehicle reserved for me through the website. Unfortunately they didn't have the key to it. At the end of the day, the “manager” gave me a vehicle for the same price but without gas. I took another vehicle because I had not choice, I needed something for that day. I asked about the “$50” that on the website says it we don't have your vehicle ready we give you “$50.” The “manager” said that don't apply to me since I eventually was given a vehicle for that day. Let's just say I had to get some words across to get the price down a little bit even though he wanted to charge me almost $100 for a vehicle I didn't even have reserve for. How I went from 54 dollars & some change online to 82 & some change is crazy but whatever, I had to get through the day with unorganized service just to move! Crazy, never again!

Évaluation :

1

Charged me double. Never got my money back for the second day. Ridiculous I only had to uhaul one day. Customer service sucked nobody could help me get my money back

Évaluation :

5

Great customer service and equipment!

Évaluation :

3

Interior was dirty on pick up.

Évaluation :

1

The unit leak (#31) . I told two U-HAUL employees at different times about the leak nothing was done. But I did receive a letter for a rent increase. So I move out to a better storage facility.

Évaluation :

5

Staff was friendly and helpful :)

Évaluation :

4

Truck sounds like it getting ready to breaker down.

Évaluation :

5

There was charcoal dust covering the bed of the 5x8 trailer we rented. We had to swoop it out before losding

Évaluation :

5

The place is busy so you might have to wait a while. But it's worth the wait. Nice people. Nice service

Évaluation :

5

Excellent service 100 %

Évaluation :

5

My rental experience with UHaul has been a disaster. When I booked the rentals, I was told that I would be picking up at a particular location. Instead, I ended up driving an hour one way, for both rental days. My rental this week, I was supposed to have a two day rental and it ended up being one. I made a reservation for three trucks and two days before I was called and asked if I needed one or two trucks (not three). Then, when I did get the three trucks, I was given a truck that wasn't even on my contract. My UHaul experience was absolutely horrible. However, the GM of this location worked diligently to make sure everything was straightened out. I greatly appreciate her help and patience in fixing the mess that happened. This location was top notch. From all of my experience with this move, this is the only location I would recommend to anyone.

Évaluation :

5

Have cruise control on trucks rented for long distance use

Évaluation :

5

Great team. Very knowledgeable professionals. Thank you for taking care of an old lady like me. I highly recommend you do business withthem. Pace blvd location in pensacola is the best. Absolutely wonderful.

Évaluation :

2

There wasn't enough help when i picked up.only a single employee on a Saturday the line was very long there was a long wait.i had reserved a truck and equipment but left long after my appointment time.and they forgot to provide the equipment i reserved with the truck.i had to return and look for it myself.no one was there to help

Évaluation :

5

Everything was great

Évaluation :

5

Everything went easily and quickly. The only issue I had was trying to upload the photo of my license. Due to this, I could not complete the check-in online, and had to do it in person. The employee said that the upload is a known issue to be resolved.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

3

Equipment had broken glass in it. Store clerk was horribly rude and attendant who hooked up the truck was completely incompetent and about let me drive away with the trailer not on the ball, and when I returned he was mad about how it was hooked up when I hadn't touched it since he hooked it up. Store needs better attitudes and training.

Évaluation :

3

I picked up the truck and it did not have the 2 dollies and blankets in it that I had ordered. There was someone there early that did get me those items. The truck was on empty and when I returned it it was on almost a quarter of a tank but I was still charged 2350 for fuel. I returned the truck with more gas in it than when I picked it up. I am not happy about this charge. The employees that was there when I picked up the truck saw that the truck was on empty.

Évaluation :

3

The interior of the cab had an odor and was sticky. No trash or visible dirt/debris. Steering was loose, everything else was good.

Évaluation :

4

Pre-existing scratches on the vehicle should already have been identified and marked. The "App" for customers to do this on their expires after about 5-10 minutes. The cabin light switch was broken (stuck in the "ON" position) making it necessary for me to unscrew the bulbs to prevent running down the battery. Staff are helpful and friendly but the equipment needs attention.

Évaluation :

1

Make sure truck is clean and running right the engine is bad

Évaluation :

5

An extremely knowledgeable staff! Thanks so much!

Évaluation :

5

Nathan was the most enjoyable person we have dealt with in ages. So personable and happy to be doing what he was doing and we need more like him in the service industry.

Évaluation :

5

Staff was very courteous and helpful!

Évaluation :

5

Fast and Easy

Évaluation :

5

Hard working crew

Évaluation :

5

I use this location before they are nice people up there the young lady was so nice and respectful she took trailer off made sure I was pleased sent me on my way

Évaluation :

5

Efficient turnover of the vehicle. Friendly team

Évaluation :

5

I put $75 in gas and it was exactly what received when I picked it up. Just under a half tank... and when I filled the tank up tha gas gauge only went to a 1/2 (half) just under as it was when I got it and when I turned it in @ Shreveport location the lady said that I was being charged for fuel. And the fuel gauge was not working properly.. And if I'm charged for more fule. I will NEVER RENT ANOTHER U-HAUL, WE put more fuel in it than was in it when picked up. Sincerely Warren & Melissa Jordon

Évaluation :

5

Absolutely loved the atmosphere in the office. Everyone flowed and worked well together. Lots of energy and pleasurable. I definitely will use their services again.

Évaluation :

3

They could be more helpful with information about things .

Évaluation :

5

Excellent 

Évaluation :

5

The truck I rented windshield has a fast drip water 💧 leak, driver side dripping on steering wheel and cargo area boxes got soaked had to throw away some items.

Évaluation :

3

Staff was great…

Évaluation :

5

The staff has treated me very well and truly helpful in assisting me when I fell behind im very grateful,I've had my storage 17mos

Évaluation :

4

Hand carts being available to move items was a great assistance

Évaluation :

5

Staff was very helpful

Évaluation :

5

I want to thank you for been so kind and understanding with me at a time when I need more time to pay my bill. Once again Thank You

Évaluation :

4

The only problem I had, I was uncomfortable to go there at night when I was alone.

Évaluation :

1

I was told I could access it 24/ 7 I finish moving to store my stuff and it won’t let me in, I call the number and no one answers

Évaluation :

3

Door never worked the entire year I was there, also never got a key card. Lighting was inadequate and I found myself needing a flashlight during the day

Évaluation :

5

Awesome customer service. Ease of use and convenience is great.

Évaluation :

5

The employees were friendly, efficient, helpful and kind. We relocated from VA a month ago and they greatly assisted with and made easier the transition of our arrival with the truck and the unit. I will 100 % use this location again if / when we move to another home. Thank you!!

Évaluation :

5

I Tell All My Friends An Family Very Nice An Well Rent Again In The Future Thank You Very Much.

Évaluation :

2

They act like they didn't want to be there

Évaluation :

5

Great folks here. They took excellent care of me. Almost makes you move again. Almost

Évaluation :

4

Needs better access to the back of the building, there's only one door.

Évaluation :

5

Our unit leaked during Hurricane Sally (Unit 41). A family heirloom was ruined. We purchased the insurance, filed a claim, and was paid for the physical loss. However it was an irreplaceable piece of family furniture. Just FYI.

Évaluation :

4

bathroom hours in closed storage area. sh#t my pants because it was locked

Évaluation :

5

Awesome people at this facility. Thank you all.

Évaluation :

5

I reserved a unit days prior to a move when we got to town I called and talked to Kristen. Then when I arrived a super nice guy got me all hooked up. This is my first time using a storage unit so he even walked me over showed me how to use the check in machine and even let me borrow a lock till I got back with mine. Overall my experience was awesome!!

Évaluation :

5

I had done an online reservation and when I got there no unit was available. But he quickly did a juggling act and found me a unit and I was ready to go. Always accommodating.

Évaluation :

5

Everything went very well.

Évaluation :

5

Kiersten has been a great professional. The need I had for storage with safety and convenience was understood. The needs I had for a move to another state were managed and a plan for loading, travel, and unloading were accurately predicted. Every employee was professional and pleasant. Kiersten's friendly approach as she delivered information was appreciated. I had the opportunity to see Kiersten and her team responded to unreasonable demands by this talent of presenting options and information which calmed the situation. Kiersten does a fantastic job. Merci.

Évaluation :

5

TIFFANY AND THE OTHER GIRL DO A GREAT JOB I BEEN THERE FOR ABOUT 4 OR 5 MONTHS AND THEY ALWAYS MADE SURE I WAS OK ASWELL AS MY UNIT I COULDN'T ASK FOR A BETTER PLACE TO KEEP MY STUFF STORAGED THEY ARE WONDERFUL PEOPLE THANK U GUYS UNTIL NEXT TIME.....

Évaluation :

2

Staff was not knowledgeable concerning the insurance requirements (type, coverage). After providing proof of insurance via a 3rd party, the staff was unhelpful In resolving an internal I haul system conflict requirement that required information not pertinent to the insuring organizations. Instead of resolving the problem through a creatively solution, the staff pushes responsibility back on the customer to remedy an issue that affects uhual. I find issue that requirements such as the insurance and specific lock requirements to be highly irregular for uhual rentals I've under gone in the past. This information is not disclosed during reservations and seems to serve as a snare trap for customers already under going a stressful activity with relocating.

Évaluation :

5

Used for about a year. Completely happy

Évaluation :

1

My furniture was damaged although it was in a air conditioning unit, the manager Krissy at the pace Blvd location was rude and unprofessional to the customers

Évaluation :

1

There were multiple rat droppings in my storage. Though I have the insurance I have had nothing but the run a round for my damaged belongings. I was unable to receive help of any kind. I got multiple mix instructions through out the whole process.

Évaluation :

4

There was only employee working on a busy Saturday morning. The employee maintained his customer service with an exceptional attitude. However, the waiting in line period was too long. I was there at 820am for a reserve pickup 830am but I was not seen until 900am. There were 7 customers waiting behind me and 3 in front with 1 employee on the site. That's unsatisfactory. Nevertheless, that employee deserves an unscheduled day off!

Évaluation :

2

The people were rude!! And the assistant manager (a female) was extremely rude over the phone.

Évaluation :

2

Order a 26 truck got a 20 feet which was horrible and the service was bad!!!!

Évaluation :

5

Very impressed with the ladys there

Évaluation :

5

Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

Évaluation :

1

Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

Évaluation :

4

The guys were extremely helpful.

Évaluation :

5

Great storage since over the years

Évaluation :

1

The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Évaluation :

5

Easy process to rent van and storage unit. Will do business with again.

Évaluation :

5

Everyone very helpful

Évaluation :

1

My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

Évaluation :

5

Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Évaluation :

5

The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

Évaluation :

2

Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

Évaluation :

4

Everyone was very helpful.

Évaluation :

3

Didn’t have a problem.

Évaluation :

1

Not a good place to rent a storage unit

Évaluation :

2

No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

Évaluation :

2

Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

Évaluation :

5

Awesome place!!!

Évaluation :

5

I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

Évaluation :

4

TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

Évaluation :

5

Merci

Évaluation :

5

Great employee

Évaluation :

5

Great employees took very good care of my needs

Évaluation :

5

Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

Évaluation :

4

I was with you guys for 6+ years with no problems. Thanks

Évaluation :

4

What I expected.

Évaluation :

5

Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

Évaluation :

5

The staff was very helpful and took care of me when I began my service.

Évaluation :

5

Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Évaluation :

5

Needed access code when lost card and customer service.

Évaluation :

5

No complaints!!

Évaluation :

5

It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Évaluation :

5

Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Évaluation :

5

The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Évaluation :

5

Thank you, Tiffany and your staff, for your patience and concern.