Évaluations des clients U-Haul Moving & Storage of Downtown Waterbury

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Downtown Waterbury

Cote générale :

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william L.
Évaluation :

I attempted to use contactless check-in but the app did not work so I had to go inside. The staff were not wearing masks. One woman had a mask but she took it off, and the other woman who helped me did not have a mask. Please wear masks--it's the right thing to do for the health of the community.

Louis R.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathleen M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

vincent V.
Évaluation :

Le client n'a pas laissé de commentaire.

Angel F.
Évaluation :

N/a

CARLETON D.
Évaluation :

Everything went well.

rose q. | Expérience générale |
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Its was very pleasant doing business with the staff

MICHAEL T.
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Overall was positive. Vehicle however mileage was approaching 100000 miles and getting loose.

MARGARET M. | Expérience générale |
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Staff extremely pleasant and helpful

CHRISTOPHER J.
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Le client n'a pas laissé de commentaire.

FRANKLIN M.
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Le client n'a pas laissé de commentaire.

victor g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Marta R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Stephen N. | Expérience générale |
Évaluation :

The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen

Paula C. | Expérience générale |
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"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!

Joseph M.
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Le client n'a pas laissé de commentaire.

Ingrid K.
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Le client n'a pas laissé de commentaire.

patricia P.
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Le client n'a pas laissé de commentaire.

Brittany M.
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Le client n'a pas laissé de commentaire.

cassandra R.
Évaluation :

I believe the person who helped me was Alexis and I have to say that she's very friendly, very professional. She has helped me several times over the summer and I find her to be very good. She is a great representative for your business.

Anthony L.
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Le client n'a pas laissé de commentaire.

Harry G.
Évaluation :

Sill at sliding glass doors is difficult to push a cart across...

Gugwana M. | Expérience générale |
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ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work

carlos P.
Évaluation :

Experience was great. Young lady was very nice and helpful. Easy process. Thank you.

Lakisha E.
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Thank you all for making my transaction as seamless as possible!

ALEXMI G.
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Le client n'a pas laissé de commentaire.

jennifer M.
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Le client n'a pas laissé de commentaire.

robert D.
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Le client n'a pas laissé de commentaire.

Jason K. | Premières impressions |
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Wonderful employee's.

ROBERTO F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

terrence W.
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The general manager is excellent

MARIO D.
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Le client n'a pas laissé de commentaire.

Brian D.
Évaluation :

Move to a safer location

courtney C.
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Le client n'a pas laissé de commentaire.

Faisal N.
Évaluation :

Excellent service

Mary R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph T.
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Pretty good just the way it is

Margaret A.
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Le client n'a pas laissé de commentaire.

Ericka P.
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Le client n'a pas laissé de commentaire.

Kevin W.
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I would say GPS would have been helpful for me as my phone died. "Shamika" the sales person was AWESOME!

Michael D.
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Everything was professional and excellent customer service start to finish! Thank you for a stress free rental!

margaret B.
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Everyone was very helpful and very nice when I picked it up and when I brought it back. Thank you so much for your service

Robert P.
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The people were great. The truck performed as it should and everything went well.

Allan B.
Évaluation :

Great place. Fast and efficient U-haul should offer discounts for frequent renters (awards program)

donato G.
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Manager/employee was very helpful and efficient. She was also polite.

Tarra S.
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General Manager Alexis was the best! Her staff were extremely helpful. Will definitely use this location again!

SABRINA F.
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Include unlimited mileage in your rentals. I was of the opinion that it would be less to rent from uhaul as I have been a loyal customer however it was much more expensive and not worth the cost. I would not recommend uhaul to friends and family. The customer service was absolutely EXCELLENT. But the company and its hidden fees and high cost is horrible

Manuel G.
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Le client n'a pas laissé de commentaire.

michael M.
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Le client n'a pas laissé de commentaire.

John P.
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honor agreed upon rental hoursinstead of demandin truck bereturned by3 pmor threaten to charge me double rate.!!! i also had this reservation for weeks.!! prior to pick up& my rate was not honored.!!!!!

WARREN M.
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Quick easy transaction. Vehicle was like new and was perfect for the job. Very satisfied

Steven P.
Évaluation :

Very friendly and fast service.

ALBERT C.
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Alexis is an asset to your company..

Manuel T.
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Good service and friendly staff

ISIDRO S.
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Le client n'a pas laissé de commentaire.

Ranjit K.
Évaluation :

Soon as a left the Uhaul center the mirror on the driver side fell off. It had fresh glue on it. Since this was the last truck of that size I kept it but it was a serious hazard switching lanes and backing up. I soon realized that it was dangerous not having one side mirror. I called and mentioned this to the uHaul center and they said they were aware of the mirror issue. How can you rent a dangerous vehicle out like this without fully inspecting the truck. When I returned the truck later on I mentioned this issue again and the lady said she was going to reach out to the manager. No one ever called me and I was charged the full amount.

abdul S.
Évaluation :

Open earlier on weekend

Cynthia S. | Premières impressions |
Évaluation :

The only negative issue was the time it took for your computer system to process our purchase of packing materials.

Debbie R. | Premières impressions |
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While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that’s a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

sherri A.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Rhonda S.
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Le client n'a pas laissé de commentaire.

PASTERANT H.
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Nothing everything great

John A.
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Le client n'a pas laissé de commentaire.

Michelle S. | Expérience générale |
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I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!

premnath S.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
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The truck smelled like an ashtray. Inside of truck looked like it hasn't been cleaned in a long time.

James S.
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Le client n'a pas laissé de commentaire.

SHANE S.
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A quick instruction on how to operate truck would have been appreciated.

Carlos G.
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Le client n'a pas laissé de commentaire.

Christopher T. | Premières impressions |
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Very friendly and helpful staff. Would highly recommend!

Sharon R.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DARNEL W.
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Not a thing...The customer service rep was good people. Quick and courteous and knew her job. She is a great asset to your company.

RENDEL L.
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Le client n'a pas laissé de commentaire.

Jessica J.
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Le client n'a pas laissé de commentaire.

LOURDES C.
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Le client n'a pas laissé de commentaire.

Ralph P.
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Le client n'a pas laissé de commentaire.

CARLOS S.
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Le client n'a pas laissé de commentaire.

David B.
Évaluation :

When a customer tells you that they did not receive their mattress cover from the pickup location and the pickup location employees told the customer they had to collect it from the drop off location you should believe the customer. I had a horrible experience in Philadelphia collecting the vehicle so to deal with negotiating with you about whether I had to pay for a mattress cover or not when I had already paid for one was not welcome.

Paula C. | Premières impressions |
Évaluation :

We all go through life transitions along the way and face challenges that can be extremely difficult! Manager – Alexis Daigle has been extremely supportive! “Words alone can’t express the appreciation and gratitude I have for Alexis and her team, which is always helpful.”

Allan B.
Évaluation :

Great place. Makes customer experience easy

JACEK J.
Évaluation :

Great service, and pleasant staff.

Wiynee F.
Évaluation :

The clerk was very nice and helpful. Ty i will definitely recommend this location. Happy customer :)

KWEKU S.
Évaluation :

Le client n'a pas laissé de commentaire.

BIANCA R.
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Overall it was easy and truck was very clean and nice

DINIS M.
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Le client n'a pas laissé de commentaire.

Diamantino O.
Évaluation :

No comment it was a great experience.

RICHARD R.
Évaluation :

I want to thank the associate female that was manning the desk yesterday, I needed a van and she was very efficient in doing so had me out in no time, thanks so much for your hard work and dedication to your valued customers.

Pedro H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ALBERT C.
Évaluation :

Alexis Daigle went above and beyond to assist me.. She has excellent customer service skills and is knowledgeable about all aspects we discussed.. She's a Keeper!!!

arisleyda V.
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Le client n'a pas laissé de commentaire.

Paul N.
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Le client n'a pas laissé de commentaire.

Ancetta K.
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Le client n'a pas laissé de commentaire.

Vincent G.
Évaluation :

Stop over charging me with milage. I paid 26 miles x 2= 52. The van I used stated 82 miles round trip from Fairfield back to waterbury after I returned it. I shouldn't have paid that much with the insurance included. I would have dropped the van off after my trip. Which was over at 7:30pm. But I would have paid additional $20 to inspect your van just to drop the key off. I didn't want to keep your van over night. In other words stop being so greedy. The employees were nice and professional.

Albert C.
Évaluation :

Alexis was awesome to work with. She was pleasant, and knowledgeable..You need more like her...

Kiana R.
Évaluation :

Everytime I go there I get excellent service the manager is awsome

Martha S.
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Le client n'a pas laissé de commentaire.

Jonathan R.
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Le client n'a pas laissé de commentaire.

terrance J.
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Le client n'a pas laissé de commentaire.

Emmet H.
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Le client n'a pas laissé de commentaire.

Gustavo S.
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Le client n'a pas laissé de commentaire.

Dennis B.
Évaluation :

Very good location

Allan B.
Évaluation :

Great, quick service ! Reservation online, show license, away ya go ! Great location

Emmanuel E.
Évaluation :

Disclose the cleaning fee among other fees to the customer or remove it all together I did not returned the van dirty but I would feel safer if I know a company with standards would clean it before it goes to another customer. People will say it's clean just to avoid a $25 fee and if it dosent go through a proper company cleaning/ disinfecting I would not feel safe renting again.

Lamik K.
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Le client n'a pas laissé de commentaire.

sherrie S.
Évaluation :

Le client n'a pas laissé de commentaire.

TONIA C. | Premières impressions |
Évaluation :

I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.

jesse J.
Évaluation :

Drop off procedure was alittle rough only cause I'm old school. But best rental company ever thank you ALL

Maria V.
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Le client n'a pas laissé de commentaire.

Jackie R.
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Le client n'a pas laissé de commentaire.

Henry S.
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Le client n'a pas laissé de commentaire.

Nick G.
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Le client n'a pas laissé de commentaire.

Malisa B.
Évaluation :

This location is always clean, there's always great customer service and even the area where there free donation has nice stuff. I cannot say how considerate, helpful and friendly the staff is especially Alexis.

Malisa B.
Évaluation :

I use to use the Meriden Road location who's staff is also awesome but Alexis is truly considerate and very helpful, knowledgeable and explains options

Andy C.
Évaluation :

Never returned calls

David W.
Évaluation :

both the people I worked with very helpful

DONALD m. | Expérience générale |
Évaluation :

Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.

Michael W. | Expérience générale |
Évaluation :

The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.

Michael W.
Évaluation :

The service at this location is always terrible, I have had dealings with this location 6 times and it is always bad and worse then the time before, physically the location is clean and updated but the staff is lazy, unattractive and rude. Getting a staff member to recognize you existence is a problem and then they act like picking up or dropping off your rental is an inconvenience for them. The red head woman whom I assume is the manger because she sits behind the girl boss sign is lazy and useless and it clearly resonates with the rest of the staff. If you can, go to a different Uhaul facility. 560 bank st is terrible.

paul B.
Évaluation :

Le client n'a pas laissé de commentaire.

mary m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

otlaajang m. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Bryan H. | Expérience générale |
Évaluation :

Bless

LEIGHTON M. | Expérience générale |
Évaluation :

the whole staff is great they all are the very best there should be more people like them

Alisha L. | Expérience générale |
Évaluation :

Never felt that my belonging were unprotected. Very clean and spacious. Definitely recommend, and will use again if needed!

rose q. | Premières impressions |
Évaluation :

The move went smoothly and the manager was very helpful

edak e. | Premières impressions |
Évaluation :

The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and

kevin b. | Expérience générale |
Évaluation :

Excellent facility.

deborah k. | Premières impressions |
Évaluation :

The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.

miguel t. | Expérience générale |
Évaluation :

Great staff, always willing to help.

natasha c. | Expérience générale |
Évaluation :

The staff was very polite and friendly and did there job accordingly. As well as there maintenance team.

kevin b. | Premières impressions |
Évaluation :

Excellent facility and great staff. Love the new lights in the storage area.

joseph M. | Premières impressions |
Évaluation :

Staff was friendly, courteous and helpful. The process was smooth and easy!!!

andrew w. | Expérience générale |
Évaluation :

Manager on site was awesome and very helpful.

Isabel D. | Expérience générale |
Évaluation :

Nice and clean good service

Christian S. | Expérience générale |
Évaluation :

The staff was very helpful

audie p. | Premières impressions |
Évaluation :

The young lady that helped me was very professional.

Selwyn S. | Premières impressions |
Évaluation :

Excellent customer service

George G. | Expérience générale |
Évaluation :

***

Michelle L. | Expérience générale |
Évaluation :

The staff overall was good; but I must give special attention to Alexis the manager. Her service oriented skill is what definitely has me sold on this location.

DONALD m. | Premières impressions |
Évaluation :

We had the chance to meet Alexis and Rosa both of whom were very helpful and professional. I am glad to have this chance to say positive things about their work. They should be advanced first chance.

Saqib O. | Expérience générale |
Évaluation :

The young lady was amazing great personality and very service great experience excellent

Brent F. | Premières impressions |
Évaluation :

Too early to tell. I just got the space recently.

alondra c. | Premières impressions |
Évaluation :

It’s excelente

LEIGHTON M. | Premières impressions |
Évaluation :

you people are great keep up the good work

Barbara K. | Premières impressions |
Évaluation :

I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

ZUFAR B. | Premières impressions |
Évaluation :

Customer service by Chanene was great. She was polite, attentive, very helpful. Storage and hallways are clean, in good condition. Security measures are great!

aaron h. | Expérience générale |
Évaluation :

I took a larger unit.very good management

Felicia R. | Premières impressions |
Évaluation :

Very nice & helpful associates. Moving from the southern state of Georgia where you don’t meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

GREGORIA t. | Expérience générale |
Évaluation :

I would use uhaul again and again.

Maria L. | Expérience générale |
Évaluation :

Easy, clean and secure.

johnathan m. | Premières impressions |
Évaluation :

Very nice staff

cynthia b. | Premières impressions |
Évaluation :

Alexis went beyond to help me. Very kind,respectful,courtesy,but most of all answered all my questions. Would recommend to family and friends.

guitana j. | Expérience générale |
Évaluation :

They kept miss placing my keys to my lock so I closed down my storage there there to in organized on bank st in waterbury ct. Sorry.

Neapolis S. | Premières impressions |
Évaluation :

Staff knowledgeable, friendly.

Rhonda B. | Expérience générale |
Évaluation :

Thank you

srinivas g. | Expérience générale |
Évaluation :

Everything looks good for my knowledge.

HEIDI Z. | Expérience générale |
Évaluation :

Please remember for future: Communication between shifts is essentia & to Return calls in a timely manner.

Lawrence O. | Expérience générale |
Évaluation :

Bathrooms need to be periodically attended to But other than that everything was fine and very convient!

Kanoa B. | Expérience générale |
Évaluation :

absolute nightmare. Upon move out I discovered that rodents destroyed some of my belongings. To make matters worse my belongings were broken into. A lock I purchased from Uhaul. Me the only key holder

Nathan R. | Expérience générale |
Évaluation :

had no issues

LYNN F. | Expérience générale |
Évaluation :

Moved out early and questioned staff member if I would get a refund for the rest if the month.he said no uhaul doesn't do that.i rented there for almost 9 years except for complaining about mice all o

Lenroy B. | Expérience générale |
Évaluation :

Thay miss lead me and let me have to go home leave the truck til the next day they tolled me my card could use to open the door till 12 in the night and it was 10pm and I couldn't get in back

Kathryn O. | Expérience générale |
Évaluation :

Very well organized and maintained facility; easy to access

Graceful G. | Réservation |
Évaluation :

Very welcoming and easy process! Thank you.

Claudine E. | Expérience générale |
Évaluation :

Called identity thief uhaul manger Jason days prior to stop my stuff from being auctioned off by payin owe.My kid ss# was left in unit by accident.but instead he had his friends take it for $325

Aranyaliz G. | Réservation |
Évaluation :

good !

Deborah D. | Réservation |
Évaluation :

A little confusing on both parts but worked out.

DIANE Q. | Expérience générale |
Évaluation :

I felt that I was bothering the staff while I was there; more interested in the personal phone then customer service. Was lied to as well. I have used this storage facility since 2010, very disappoint

SANTIAGO A. | Expérience générale |
Évaluation :

The best service I ever had, I will recomend the u- hall to my freinds. Thank you very much Santiago Arce.

Elsa A. | Expérience générale |
Évaluation :

The facility was very dirty mices all over the place and my stuff was full of mice drops my chairs I have to throw them in the garbage very upset with this situation .

Erika V. | Expérience générale |
Évaluation :

Have nothing bad to say except there needs to be better rodent ( mice ) control. My sofa had been nibbled on and there was s dead mouse inside it.🙀 The insurance in took out covered my damages .

DIANE H. | Expérience générale |
Évaluation :

I emptied out the unit 2 days late & when I returned the entrance card they charged my credit card for the full month. I asked for a refund & they said no. After 2 yrs this is how they treat you.

Zeljka C. | Expérience générale |
Évaluation :

Jewel in Waterbury

MICHEAL M. | Expérience générale |
Évaluation :

None

LUIS M. | Expérience générale |
Évaluation :

Very good

VIDALINA W. | Expérience générale |
Évaluation :

Staff was very knowledgeable of products need and very helpful.

Corin C. | Expérience générale |
Évaluation :

I was helped by two young guys. They were extremely helpful and considerate. I appreciate their customer service. I am very satisfied.

RUSSELL B. | Expérience générale |
Évaluation :

Jason and his staff were excellent... would do it again!

julio r. | Expérience générale |
Évaluation :

No comments

HENRY H. | Expérience générale |
Évaluation :

Everything was fine.

Non reviews have been submitted for this location.

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