Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

Évaluation :

1

The survey was so bad they made me Waite 30 min to get a car but there was no line or any car apintment they were in there phone the whole time

Évaluation :

5

The staff was very friendly and helpful very professional

Évaluation :

5

Keep up the great work! Raul is an excellent ambassador of Uhaul. He took great care of me and I observed the same quality of care with other customers. My new Uhaul location! Thank You.

Évaluation :

5

Excellent managers and staff

Évaluation :

3

Parking is lacking

Évaluation :

5

Close and convinient very good!!!

Évaluation :

5

Since the 90s from New York, CT., South Carolina, Florida and now back to CT. Always go U-Haul always the best customer service, best prices, trust Worthy always work with you make u feel like there care. Although I will say the manager Danielle and Shay Bank Street Waterbury know their business they will give u what u need not sell what u don't need. They advised and provide recommendations that will work for your budget. They understand and care and staff are just as professional place clean. I highly recommend U-Haul but if in Waterbury go see Daniela and Shay on Bank Street. They will give you exactly what you need you want to go back I felt bad saying Good bye Thank you U-Haul company for your Amazing Employees and services. Moving and storage is hard enough don't need extra stress or mess.

Évaluation :

4

Raul was excellent very friendly and helpful. Service was quick

Évaluation :

4

The truck needed some repair. The piece that holds the visor in place fell out of the ceiling and the window crank came off in my hand when attempting to roll down the driver's side window.

Évaluation :

5

Very welcoming and detailed . Great Customer service

Évaluation :

5

Great team and service too. Will definitely come back again. Best experience thank you u-hal team members ❤️

Évaluation :

5

First time customer, very pleased overall

Évaluation :

4

Service was great. Employees were very helpful. Would recommend to others.

Évaluation :

5

I originally had a reservation at Vladys car rental in Oakville CT and was blown off by the owner.

Évaluation :

4

Associates were fantastic, however the wait to pick up my truck I reserved was VERY long (over 30 mins) which wasn't great. Overall the associates great attitudes made it worth it

Évaluation :

5

The Gentleman that took care of me was very Knowledgeable & Friendly.

Évaluation :

5

Shay was on point!! Friendly , personable, knowledgeable and fast. Excellent. !

Évaluation :

5

I was with them for 3 years, and were very helpful especially shae, and her boss I thank them both so much at 560 bank street Waterbury Connecticut, love appreciate y'all, I wish y'all the best.

Évaluation :

5

I was very satisfied with the service and knowledge of the workers.

Évaluation :

2

I had an issue returning the van. 1st off they never came outside with me to check the van before I took it. Then upon returning it I had in issue with the gas. When I got it the gas was under a quarter tank they had mentioned to me if I do bring it back with more then a quarter tank they would reimburse me. Once I returned the van it was over a quarter tank but the associate never came outside to check how much more. I only reimbursed $16 when spent $30 on gas. On top of it when I returned it the lady gave us an attitude and acted like she had no clue what we were talking about even though she was there when we first rented the van. It took us over a half hour just to return the van and get info about the return of the van. She was also very rude. I would rather rent from your Meridian Road facility next time. Thank you for your assistance with being able to rent a van from you but I had a bad experience.

Évaluation :

4

Online checkin was supposed to make it easier but didn't work and had to go in and wait in line anyway

Évaluation :

5

Staff were courteous, professional and prompt during check in an out

Évaluation :

5

Staff was very friendly and answered all questions

Évaluation :

1

I made a reservation for mobile pickup and none of the locks would open. It took me an hour and a half on the phone trying different locks until I finally was able to get one to open and get a key. I drove the truck 4 miles up the road and was told the person helping me couldn't wait any longer and had to return the truck without getting anything done. I wasted my time and so much frustration. I was also charged twice! I'd like a full refund. This was such a terrible experience.

Évaluation :

5

Staff was very helpful and the uhaul was clean and upgraded since the last time I used uhaul. Drop off was easy and got the best rate for my trip.

Évaluation :

5

Service à la clientèle formidable

Évaluation :

5

Great Staff

Évaluation :

5

This was my third or forth time using your facility, I have told friends how this is a secure place which I absolutely love I have a friend who is currently renting two storage units from y'all now !!! How I love that it's also climate controlled!!! So yes if I should ever need storage space again I will be back!!! The staff is friendly they answered my questions!!!! I do and will highly recommend ppl to y'all !!! Merci

Évaluation :

5

Wish there was 25 hr access like in the past.

Évaluation :

5

Always excellent

Évaluation :

5

Great and east experience. No worries or complaints with the vehicles at this location. Excellent service à la clientèle. Only thing is no military discount.

Évaluation :

5

Great customer service friendly and very helpful

Évaluation :

5

Nothing-- equipment was in good condition and personel were proffesional and friendly

Évaluation :

5

nothing i think you did a great job with this location however manages it

Évaluation :

5

Nothing managed and staff are great!

Évaluation :

5

Keep doing what you're doing. Nick and the entire staff made it easy. Professional and personal... it couldn't have been any better! Thanks so much!

Évaluation :

5

Merci

Évaluation :

5

Súper bien

Évaluation :

3

I don't like how I got charge for a clean truck but it had a smell so I got hit with a cleaning service thar the only problem I had but everything else was good.

Évaluation :

5

I have had a storage unit there(3030) for about 5+ years just transferred to a larger unit(3025)

Évaluation :

4

Everything went well. The door on the truck was extremely hard to open. The lift gate, opened easily the first 3" then it was extremely difficult. I was not able to tell the office as they were closed when I returned the truck.

Évaluation :

5

Take your employees feedback on the reliability of the pod equipment. The pin pad was refusing to read the chip on both of my cards which led to the employee having to type in my card number.

Évaluation :

5

Great Experience. Staff were very helpful

Évaluation :

4

This is my first experience using a storage facility. I'm hopeful it will end as pleasant as it started.

Évaluation :

5

Great service

Évaluation :

5

Very honestly staff and friendly

Évaluation :

2

Always friendly and professional service.

Évaluation :

5

Very pleased with the associate's, they were very helpful and friendly. I thsnk them for that. .

Évaluation :

5

I picked "yes" on all the above, because it's true. I will not hesitate to occupy a space in this facility, if needed. I've rented at this facility for 3 years and I am a happy customer.

Évaluation :

1

The person who took my equipment at drop off was extremely rude. Should treat customers with kindness and kindness. I won't recommended location to anyone.

Évaluation :

1

My contract had 3/4s tank of gas in it I returned it with 3/4ths gas in it and was charged 4 gallons of underfill because the app had it at 7/8 and I did not realize it I brought it to the reps attention and he was very unprofessional about it using foul language and raising his voice saying it doesn't matter what the contract says it's my responsibility to make sure the app is correct. I explained my mileage was 28 mileage there's no way to use four gallons finally the rep started to understand my side and said to speak with the manager and he will be in my side but the manger has not helped me in the past so I paid 4 extra gallons for nothing, not worth dealing with the manager she won't help me

Évaluation :

5

Nada todo súper bien

Évaluation :

4

I was very satisfied with the service and staff. If I need storage in the future, I will definitely use UHaul.

Évaluation :

5

Very helpful, quick, and efficient ! Would use again. Paul

Évaluation :

5

I liked everything about the facility including Nick who was extremely helpful and a real asset. The only thing I would improve is making it 24 hour access and to have more parking availability

Évaluation :

5

Office personnel extremely friendly and helpful

Évaluation :

5

Staff was helpful

Évaluation :

5

Excellent service always

Évaluation :

5

Flawless no challenges whatsoever... Forgive me I can't remember the lady I met at the store who collected my license and credit card and all ,she was simply amazing !!please make sure she gets recognition for her great customer service skills!!!

Évaluation :

5

The staff is great 😊

Évaluation :

1

The manager Dani was HORRIBLE! She was extremely rude! She made us feel like we were a bother and was not direct in answering any questions we had. When we were asking about units to know the locations she replied, “I don't get why you care so much about where it is”. Since we are purchasing a monthly unit and chargers vary depending on what floor and location you have of course we had questions about where the different units were. The things she was saying were inappropriate and her customer service was atrocious. We almost did not purchase a unit at the facility because of her attitude. After calling around no other local location had a unit big enough to hold our stuff. We settled for the unit with the manager “Dani” and quickly regretted it. Every time we were at the unit something ridiculous and unprofessional happened. For example, one of the employees was smoking weed outside as we unloaded our car. The manager “Dani” was notified. When told Dani replied, “So what? weeds legal”. While weed is legal driving under the influence is not! This employee was moving the trucks as they were brought back for inspection. This included driving our rental! The employee was clearly smoking weed as we were unloaded our truck a few minutes prior of him driving the truck. Dani claimed we were in breach of our contract a week later and would not let us in our unit without a police escort to get our stuff out. When she handed us the paperwork with the breach of contract she put we were in breach in THE SAME DATE WE SIGNED UP. we then had to spend time and money unloading the unit we just moved into! The police officer in the scene stated this was a civil matter and it was unnecessary for them to be there. We had to be watched by a police officer as wee were unloading our unit like we were some sort of criminals. All this because Dani is unprofessional and did not like the fact that we told her we did not appreciate how she was treating us. Dani claims we were being people into our unit to sell things. When singing us was ASKED Dani if we could bring family back to get rid of some of our belongings. She replied we CAN bring people because BUT we are responsible if they cause any damage or issues. Following this, Dani evicted us because we were in breach of the contract because a family member came back to get a space heater from our unit to use for the winter. Dani did not call or contact us about the situation. Instead, the next time we went our card did not work and when asked for help Dani said we must get our stuff out and she filled a police report. It is still unclear why should would file a police report or choose to kick us out with any notification. We are in the process of getting the police report to see what Dani filled. When told that we did not receive any notification about having to move out Dani replied, “Well did you give the right address because a lot of scumbags don't”. Insinuating that we are scumbags of people. A complaint was put in with the Naugatuck manger about Dani before we even moved in because of her unprofessionalism. To which Naugatuck replied they hear that a lot about her. I have called uhaul customer service numerous times and left some messages but have not been contacted back. I will be filling a police report against Dani at bank street uhaul to have these actions on record. The police station will also be notified that workers are driving uhaul after smoking weed on site of their job. I would appreciate someone contacting my back regarding this issues. (203)632-7192

Évaluation :

5

My things were stored for nearly 2 years. NO rodent or insect damage. NO water damage. NO odors. Very pleased!

Évaluation :

5

The employee explained everything at first and was an quick and easy transaction. Highly recommend this place to anyone.

Évaluation :

5

Great customer severice and friendly ..

Évaluation :

5

Keep up the good work!!

Évaluation :

5

Excellent

Évaluation :

5

Thanks for letting me rent 2 Units at once.

Évaluation :

5

Good customer service

Évaluation :

5

Excellent job 👏

Évaluation :

1

I paid for till 1: 30 and 50 miles came back with more gas in the tank . And she looked in the back and said there is ice and some mud . Milles returned was 25 miles so she charged me the same amount because of the cleaning fee . Seriously comes out the same equal to the original amount . Just feel like it should be part of a regular renta to send a guy to the back just mop it out that's basic wear and tear

Évaluation :

5

The staff was so friendly, professional, and helpful!

Évaluation :

5

Nothing To Improve Customer service was very helpful & Profesional Keep up

Évaluation :

5

Thank you so much

Évaluation :

3

I get charged for cleaning The truck was full of can and the ache tray was full of cigarettes and weed , please give me a break this can not be real I will be going down to the store and talk to the manager in person,

Évaluation :

3

I've used this facility before. At any time of the day/night I would add or remove things from storage. This time I was met with not being able to get into the storage after 10pm, even though I was already in the building and unloading my truck. I was then forced to keep my items in the truck until I could get into the storage (after talking to every customer service person). I finally was able to get my stuff off the truck in the morning and was charged for a second day for it. So all in all, my experience was terrible

Évaluation :

4

Parking is definitely a problem there. It's usually all clogged up and can be difficult to get your stuff in and out, especially if it's big furniture.

Évaluation :

5

I like how she asked if I was aware of the size of the unit before, I completed my transaction.

Évaluation :

5

Danielle was very helpful and sweet!... Everyone was friendly and helpful

Évaluation :

5

Great customer services… thank you

Évaluation :

5

My life's belongings were in Waterbury UHaul storage for six months. Everything was just as I had left it when I first stored them in this climate controlled facility. This location is clean friendly and convenient and I would definitely use Waterbury U-Haul storage again if needed.

Évaluation :

5

I love everything about you horse storage is very clean safe secure the people are very nice very very respectful take all your things into consideration I will definitely recommend this to any and everybody that needed a storage unit

Évaluation :

3

I bought a 5x5 storage and it is smaller than 5x5 I should not be paying the price that I am for a smaller unit

Évaluation :

5

Customer Service at the WTBY Location on Banks Street. is the best.

Évaluation :

5

Staff, friendly, helpful and extremely knowledgeable. I will definitely return to this storage facility if need to in the future.

Évaluation :

4

Just started my rental so far so good

Évaluation :

2

The repeated issues that were brought to management and the way that they were never addressed is unacceptable. The entire summer there was NO air conditioning till the last week in August 2022, thereby breaching the contract of renting and claiming the facility be a "Climate Control". I was never offered any compensation for this issue.

Évaluation :

5

Great experience ... good service!

Évaluation :

5

The staff that I encountered were very friendly, professional and knowledgeable.

Évaluation :

5

Manager and Staff were all excellent.

Évaluation :

4

Very knowledgeable staff…. Very clean space….

Évaluation :

5

Gracias

Évaluation :

4

Prices should lower, otherwise great service and facility

Évaluation :

5

Merci

Évaluation :

5

My thing were well secure so if I was living in waterbury again I would surely used ur uhaul

Évaluation :

5

The place is very clean and environmentally friendly and the stuff is very nice and knows how to deal with people

Évaluation :

5

THANK YOU

Évaluation :

3

They said there would be a free lock provided to me and when I got to the storage unit there was no lock there and not much help figuring out how to get into the unit or even the building

Évaluation :

5

I lov them there the best storage I ever had

Évaluation :

5

I'm very pleased . Love the mattress carts very helpful

Évaluation :

1

I'm an employee and I've been having a hard time with everything I was literally homeless for a few months and was literally just getting settled with my new apartment and was gonna pay off my balance but instead of understanding that I've been going through a lot and let me do like a payment plan they sold everything I own and left me with nothing I think that's very unreasonable seeing how I brake my back for this company and really do enjoy working here. I don't understand how you treat someone like that when I try my best everyday I come to work. And knowing I was going through all that you still sit there and put me through worse. I don't think I deserved that but i get it with all the policies and stuff but at the end of day I would of payed my balance but instead of getting your money that I owed you you rather sell my unit for 10 dollars.

Évaluation :

1

The worst storage place ever I went to pay my bill the manager was so nasty didn't let me I lost all of my kids and my fathers stuff that passed away !!! You guys should be shut down

Évaluation :

5

The facility is always clean and security is comforting. The staff members are professional and courteous.

Évaluation :

1

My reason is because I lost all my personal items because I was going through hardship I was trying to get my items important things was there they belong to my mother I loss my mother a couple years back and I'm just going through…I tried to make a deal with $200 and get my items out of there but I lost everything. But now I'm going to just loss my sister a day ago.

Évaluation :

2

Me and my nephew got stuck in your elevator and your staff did nothing to help us out at all she didn't care about us being stuck in the elevator She continued to take care of her client when me and my nephew finally got out she was still sit at the desk like nothing was going even know that my sister had told her that we were stuck in the elevator It was very hot up in there we felt like we were suffocating

Évaluation :

3

When someone ask for 24/7 access, how to acquire it should be clear. Not by someone being locked out of the building at 12a despite an employee stating we had 24 hr access to the unit. The door opening is the first step to actual access. This cost us time and money that wasn't necessary.

Évaluation :

5

The only problem I had was calling the facility. No one ever answered and the call was forwarded to the U-Haul phone system who were unable to help me.

Évaluation :

1

My refund of 120 has still not been posted or credited onto my debit card.

Évaluation :

5

When I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!

Évaluation :