Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

1 171 évaluations

560 Bank St   Waterbury, CT 06708
(Across from the Waterbury Home Depot)

(203) 754-6100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(203) 754-6100

560 Bank St
Waterbury, CT 06708
(Across from the Waterbury Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Employees could have cared less. Unfortunately Home Depot was out of rentals. Can we rented was sticky all over. Checked vehicle back in at 6:55, but was told we would have to do our own check out because they were closing at 7. Reserved vehicle for 3:30. Couldn't get past front desk until 4:30. Stay away. I've had a better experience with the Meriden Rd. location.

JESSE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aidaliz R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
5

The girl that did the reservation she had like it kind of attitude I don't know if she don't want to work today or she have a bad day she had to deal with the customers but the rest it was OK thank you

KIMBERLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER C. 
Évaluation :
3

Please allow people to rent the truck size they need especially for out of state trips it cost me twice the amount because I couldn't get the truck size, had to make 2 trip spending way more than I budgeted for, this wouldn't have happened if I was given the correct size truck I wanted. Also I full the tank 100 and was still charge some 55 , they saying that the tank was not full. This experience was not good at all.

HAMAGARBA H. 
Évaluation :
5

My credit card information was skimmed from the credit card terminal at this site. This needs to be fixed.

VIONDETTE SOCORR L. 
Évaluation :
5

Everything was great. The sales rep was especially friendly and helpful. The best UHaul experience I've had.

DARIUS P. 
Évaluation :
3

Customer service is not good. When I picked up the van the representative was nice, at the drop off there was a different representative and she was rude for no reason. Every question I was asking her she was giving me an attitude for no reason. She was just in a pissed off mood for no reason. I don't need her attitude. If she doesn't like her Job, she can find another one. Not take it out on customers.

ALBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Staff went above and beyond,life savers

DAVID R. 
Évaluation :
5

I think that the person who helped me went above and beyond. The person that he was to be working with called in sick. There was a line waiting for his help and he remained calm cool and collected

CAROLYN G. 
Évaluation :
1

My refund of 120 has still not been posted or credited onto my debit card.

Elizabeth W.  |  Expérience générale 
Évaluation :
5

When I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!

brian g.  |  Premières impressions 
Évaluation :
1

Staff was incredibly unprofessional.

Elizabeth W.  |  Premières impressions 
Évaluation :
5

Friendly courteous customer service

JOHN S. 
Évaluation :
1

I'm very frustrated with the Waterbury u-haul. I paid in cash for 6 months. I closed out one of my units early was only credited back 2 months instead of 3 still trying to get that money back 209 $. I had another unit which was still paid in full. I came in one day to grab a few items and my access code locked out. Went back the next day during business hours to find a lock on my unit stating I was past due!!! I immediately went to the front desk to handle this to find out the computer system was saying I owed money. After dealing with the front desk which they were very helpful I was finally able to get it somewhat resolved until I started getting emails from you haul stating I was pass due and my items could potentially be auctioned off. Again back to the front desk and more dealing with them. It eventually got figured out but it was very frustrating. And now again after closing out both units I'm still awaiting my refund of 209 $for a money I paid for that wasn't used. I mean come on. I paid over 3k upfront I shouldn't be having to deal with this.

JOSEPH F.  |  Expérience générale 
Évaluation :
1

Over half of my property stored in rented united has rat feces on over them. Highly disgusted with the lack of proper maintenance of the facilities rented units. Will not recommend.

Tianna B.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

JAY T. 
Évaluation :
5

Nothing, Shay and the rest of the team at the Waterbury Uhaul center did a great job from the start of the rental process to the end! They made it very easy to setup this rental and the return process was also very efficient. Staff was friendly and accommodating.

ROCCO Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arayna S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILIP F. 
Évaluation :
2

It's very bad gas meter when I was renting the vehicle the paperwork had a totally different reading than when I got into the car then when I got my bill I got charge 15 $ist very bad service would not recommend to no one

MAURICE R. 
Évaluation :
5

The van needed windshield wash fluid. Dangerous to not have it with the bright sun.

MARY L. 
Évaluation :
4

I was given the truck with less fuel than what was marked on the paper I return the The truck with over a quarter tank of gas which the girl said if I was to return it with more than an eighth of a Tank I will get a 12 $discount got charged extra for easy fuel never got my discount and the return date was wrong on my receipt I use the truck for two hours not 26 hours

DAVID E. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lakeisha d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK A. 
Évaluation :
3

The Gad was measured incorrectly, and the hand truck was not available. I had to get another thing.

AIDA A. 
Évaluation :
3

The drop off service horrible withyheapp

ELIOTLASHEA R. 
Évaluation :
3

Still waiting for email receipt

MARIA T. 
Évaluation :
4

Todo estuvo bien limpieza servicio al cliente horario perfecto y sobre todo me gusto el clima es controlado En cuanto el precio hubiera sido más razonable con el precio postulado 109 0,95sin añadir más cosas 130 $ es un poco exagerado

Roberto M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER V. 
Évaluation :
5

Nothing !!! Great staff … Knowledgeable, Friendly and Kind!!!!

PATRICIA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Expérience générale 
Évaluation :
4

Truck was clean but would not fill with gas dispite three tries. Pumps would just click off . Good news was management worked with me and waved additional gas payment. Overall - facility was very neat and clean and staff was helpful.

RICHARD V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMETRIC K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRAE SHELDON N. 
Évaluation :
2

Outside of your staff. I am overall disappointed with the equipment there. I used a truck that was just returned where the couple complained they were making them accountable for a dent. For me, I wasn't present so makes no difference to me. However, I was issued the same 10 foot truck and was concerned. In taking the truck at 57818 miles and a quarter above 1/2 a tank in gas. As soon as I turned on the truck it was at exactly 1/2 a tank. I tried to take a pic and upload on your site that was a fail. I went inside to tell the staff, they recorded it. As soon as I put the truck in drive and drove off, one mile 87816, the tank went down a quarter below a 1/2 tank. That is impossible!!! I took a picture and upon my return showed it to the manager.My total trip was 16 miles. I put 17 $in total for gas ??!!!! The tank was spilling out gas as if it was overflowing. At 17 $it never reached the 1/2 tank. I did my best to try to get it to where it should be. I told the manager, showed him the photo of the gas at one mile and he said not to worry, I did the best and he would not charge me for it. Again my issue was not the customer service, it is your online system that does not work well and your vehicle with your name on it that stressed me out and was more costly for a 16 mile ridge. I am very disappointed and wanted you to know that. Thank you. Monika Fontanez

MONIKA F. 
Évaluation :
4

The amount I was quoted for 400 miles and 36 hours was much lower than what I was given at facility.

PATRICIA L. 
Évaluation :
5

Regional manager should review contracts before trying to change contract terms. My contract did not require a 'disk' style lock (it predated that requirement), but the RM was going to lock me out of my unit for not using a 'disk' lock. My contract dated back to 2011. U-haul emails 'encouraged' existing customers to use these locks, but did not require them.

WILLIAM F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco d.  |  Expérience générale 
Évaluation :
5

Always a pleasure

KEITH F. 
Évaluation :
5

Great staff very helpful

KEITH F.  |  Premières impressions 
Évaluation :
3

I had storage for 2,5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn't paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn't get one and you don't do that. Well I believe that's a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn't recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistance

Nicole M.  |  Expérience générale 
Évaluation :
5

This location had 1 hand truck available which I desperately needed. Glad they had at least 1 to rent. They were very helpful.

SAUL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tondrea W.  |  Expérience générale 
Évaluation :
4

Have more counter help.

JOSEPH G. 
Évaluation :
1

I have been waiting on a call from the GM I rebted 4 trucks in 1 week and had nothing but issues. The last truck I got was dirty when I picked it up. I laid out cardboard on the floor of the truck. After I sweeped it myself so my stuff wouldn't get damage or dirty and I was charge 60 bucks for cleaning???? . This is ridiculous and I need the GM to call me 203 871 9177 AS I HAVE BEEN WAITING 1 WEEK FOR A CALL BACK !!!!

STAN G. 
Évaluation :
5

Very clean and accommodating

JOSEPH S. 
Évaluation :
5

No comments at this time

TERESA G. 
Évaluation :
5

Great customer service and very clean store and trucks

Joseph S. 
Évaluation :
3

I had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.

Christina W.  |  Expérience générale 
Évaluation :
5

Nothing that I can point out Excellent staff and respectful

TOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
5

No issues. We had a smooth pick up and drop off.

LEVITICUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN C. 
Évaluation :
5

Shay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have her

Karyl S.  |  Premières impressions 
Évaluation :
1

Plans were changed the night before and I was told that the requested truck size wasn't available near me. Very disappointed with that.

DAVID SAMY B. 
Évaluation :
4

Your online process isn't that great meaning you make a reservation get a number but it doesn't say pay for it to guarantee. So a person who walks in takes it. I went through this twice, once with sister relocating they did have a unit for her but found one. It was explained to me after one I reserved for myself was gone. I paid for a 10x10 but what stinks is I lost a week, I wasn't moving until a week later but to not lose space I had to do the move in and pay and the date couldn't be change. Other than that the staff and customer service great.

RUTHIE B. 
Évaluation :
1

The uhaul app was problematic but, it at least, finally worked this time. The van keys were not left in the lockbox so the uhaul app working was pointless. We then had to wait 2 hours for the location to open to be able to rent the van. Plus then waiting in line for another 40 min. Our schedule was set back over 3 hours because uhaul failed to put the keys in the lockbox. Your customer service representative was very pleasant & helpful.

Stephen D. 
Évaluation :
4

The return process to connect to the "location' didn't work to our cell phone(s) and we weren't able to bypass this feature. Maybe have a button that I would have to check and confirm that I confirm that I am at the correct location. I knew I was at the correct location for an after hours drop off but didn't want to get charged 20 $for an improper drop off fee.

MEGAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thereso S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dereck L. 
Évaluation :
1

I booked my 24 HR Uhaul rental on line for my local dealer. Rep called and insisted I go to Waterbury to pick up my truck and the 16 mile round trip would be credited to my account. OK...Without my knowledge Waterbury changed my rental to a 7 hour rental When I argued that it was a 24 hour rental they insisted that National rep was wrong and this is the way its done! Wait, local tells national what to do? We could not finish our move and now have to wait for my friends to be available again and rent another truck. IT WON'T BE A UHAUL

ROBERT N. 
Évaluation :
5

Nothing, needs more people early for counter. Not just 1. He did good but feel bad that there was only 1, taking care customers

WILFREDO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON D. 
Évaluation :
5

No comments.

NAOMI V. 
Évaluation :
5

I was satisfied with the treatment I received. For me that branch is perfect.

JOSE R. 
Évaluation :
5

Alexis , the manager was great. Always professional and helpful. She was truly customer friendly!

joseph M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX RICARDO A. 
Évaluation :
3

Reservation was for 7am and employee did not arrive until 735am. I needed to be home by 8 to remove furniture due to an appt. Very unprofessional to arrive late when customers are on a time limit.

ISNERY T. 
Évaluation :
5

General manager Rob was extremely friendly and helpful.

MICHAEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMH JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLIVEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUELELIAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony T. 
Évaluation :
5

More transparency on actual costs would be helpful. The location is top notch with wonderful staff.

AMI S. 
Évaluation :
5

Rob even helped me load up 20 reusable moving boxes in my little car! Everyone in the store was super helpful and kind. I'd totally recommend this location!

Vungelia D. 
Évaluation :
5

Thank you 😊 all is well.

JEROMEALPHONSOE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly C.  |  Online Move In 
Évaluation :
5

Nothing Great Service and Friendly Staff!!!!

RICKY H. 
Évaluation :
5

Shay and Rob are absolutely awesome!!!!

GIOVANNI D. 
Évaluation :
5

Easy, no surprises. Everything worked fine

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA P. 
Évaluation :
5

Manger and employees were very nice and courteous. Felt welcomed!

MILDRED M. 
Évaluation :
1

The customer service guy didn't explain anything the right way then it was a complete mess hopefully I didn't get over charged

SANDRA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO H. 
Évaluation :
5

Uhaul bank st is the best.

JOSEPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE O. 
Évaluation :
4

Work on waiting times...perhaps hire a person to manage the lot on busier days so the person who checks in and out does not have to leave their post

angela H. 
Évaluation :
3

JUST NEED TO WORK ON COMMUNICATION WITH PAYMENT. ONLY CREDIT CARD , NO DEBIT OR CASH.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH L. 
Évaluation :
5

Great experience

MICHELLE L. 
Évaluation :
5

Young Mature and Professional staff. I was well informed of their policies and felt they had my concerns met. Particularly a young man named Rob, made sure I was comfortable and not rushed.

MARIBEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
5

Everyone Was very courteous everything went smoothly. Merci

THERESA M. 
Évaluation :
4

The return check in was slow. the customer service people were having trouble with the computer system. When it was finally my turn the rep started to process my return and then took a customer phone call. He was on the call for at least 5 minutes. To my way of thinking: the caller goes on hold and the customer in front of you takes priority.

MARK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
1

I was got by surprise with a lot of hidden fees very disappointed, should be previously informed about those fees.

Ahmad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JEANNIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL W. 
Évaluation :
5

Perfect!

MICHELLE L. 
Évaluation :
5

Air freshners in the vehicles.

SHERRIE R. 
Évaluation :
5

Knowledgeable, helpful and friendly staff and the manager is amazing!

Pedro V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy j.  |  Premières impressions 
Évaluation :
5

I cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikea D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REENA P.  |  Premières impressions 
Évaluation :
5

It was a great, efficient, professional experience. Intake representative made it so.

royal q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith C.  |  Premières impressions 
Évaluation :
4

Length of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)

cindy b.  |  Premières impressions 
Évaluation :
3

There was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.

Mae C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony L.  |  Premières impressions 
Évaluation :
5

Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.

Paul D.  |  Premières impressions 
Évaluation :
5

Check-in staff was efficient and friendly

ROBERT R.  |  Premières impressions 
Évaluation :
5

The only negative issue was the time it took for your computer system to process our purchase of packing materials.

Cynthia S.  |  Premières impressions 
Évaluation :
2

While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

Debbie R.  |  Premières impressions 
Évaluation :
5

The manager and staff off Uhaul site is amazing, and also the staff, they are very professional and respectful, they treat their customers like family, they are patients and

edak e.  |  Premières impressions 
Évaluation :
5

The facility was clean and well-maintained. The staff was extremely helpful and mostly cheerful. All in all, it was a very easy move-in for a full three-bedroom house's worth of furniture and boxes.

deborah k.  |  Premières impressions 
Évaluation :
5

Staff was friendly, courteous and helpful. The process was smooth and easy!!!

joseph M.  |  Premières impressions 
Évaluation :
4

Excellent customer service

Selwyn S.  |  Premières impressions 
Évaluation :
5

I experienced excellent customer service with Alexis, who is the General Manager, as well as with other staff members.

Barbara K.  |  Premières impressions 
Évaluation :
5

Very nice & helpful associates. Moving from the southern state of Georgia where you don't meet a stranger Ms Rivera made me feel right at home. My belongings are safe.

Felicia R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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