Customer Reviews for U-Haul Moving & Storage of Downtown Waterbury

1 337 évaluations

560 Bank St   Waterbury, CT 06708
(Across from the Waterbury Home Depot)

(203) 754-6100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(203) 754-6100

560 Bank St
Waterbury, CT 06708
(Across from the Waterbury Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin H. 
Évaluation :
5

As usual, I give this location 5 stars, mostly due to the personnel friendly, helpful, and professional

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gay R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deloris p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvaro T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Very nice ,, very helpful

Tracey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquis H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber H. 
Évaluation :
2

When I returned my equipment I ask for a receipt she was helping someone and said I'll be with you in a few minutes I waited nearly 20 minutes for her to finish up she was stopping to answer the phone going from one customer to the next customer when she should've went to first come first serve If I ever have to wait 20 minutes again to return the truck and to get a paper receipt I would never rent there again

david R. 
Évaluation :
4

Have more available trucks

patricia F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godwin O. 
Évaluation :
3

They lady there helped so much but as a customer I reserved a truck and a appliance dolly all I got was the truck and no dolly? When the computer said there was one there but wasn't? Then I was told to come back at 4p and one will be there went back and still no dolly? They don't answer phones down there at all so I used miles that I paid for to move but instead used them to drive down there again and back without the equipment I needed?

lashawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tayari A.  |  Premières impressions 
Évaluation :
5

Manager and Staff were all excellent.

EUGENE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward G.  |  Expérience générale 
Évaluation :
2

Manager was nice but employee that was working with him was extremely rude. He acted very immature by laughing and making fun of my last name.

ATIF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
5

Quick services

Perla L. 
Évaluation :
3

The truck had a fuel line leak and it wasn't noticed until we filled the tank. We couldn't get roadside assistance or a replacement truck without driving 30 minutes 1 way to pick it up which is ridiculous.

Elizabeth G. 
Évaluation :
4

Just had a little issue when we brought the truck back I'm rite in front of the customer service guy and he's telling me I have to return the equipment digitally when he's rite in front of me I like to see my credit card transactions on paper to see what I'm getting charged for why is he there and not a robot

RONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwane A. 
Évaluation :
5

As usual, this location gets an A+ from me. The morning manager (I think she's the manager) is super friendly, professional, and a joy to deal with. She always makes using the 560 bank street facility worth my while

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
5

Very friendly and caring staff

Atif B. 
Évaluation :
4

Very knowledgeable staff…. Very clean space….

Mildrid R.  |  Premières impressions 
Évaluation :
2

When I got in the truck I took a pic if the dashboard for mileage and fuel guage. Before returning the vehicle I refueled to what the dashboard read. Upon return I was charged for fuel. The paperwork stated there was more fuel in the truck than was actually there. The staff at the desk kept me there for a half hour stating they returned the money but could not print a receipt. I have still not received a refund. I think this is a shady practice. I have not had issues in other locations.

Dawn T. 
Évaluation :
1

got charged for gas even tho i refilled the truck

Didier M. 
Évaluation :
5

Muy buen

Manuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAYNE B. 
Évaluation :
5

Gracias

Wanda P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
1

The truck i ordered they didnt have it and the guaranteed was forgotten

Dionices F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANAY W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joshua P. 
Évaluation :
5

Manager is excellent.

EUGENE H. 
Évaluation :
5

Keep things as they are... Everyone is so nice...shout out to Shay and Robert... They are amazing..helpful friendly and so good at what they do...it's the only U-Haul I use..and plan to be their customer for all of my moving and storage needs

Karyl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN F.  |  Premières impressions 
Évaluation :
5

Everything was good/no complaints

TERESA G. 
Évaluation :
5

Nothing. Everything was excellent. 5stars

James H. 
Évaluation :
4

Prices should lower, otherwise great service and facility

carina n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chayna B.  |  Premières impressions 
Évaluation :
1

They lady that I got the truck from was great she needs to be the manager. Get a better manager that's not hostile towards customers . He was arguing with me basically telling me I'm lie about what happened . Not professional at all never going back there

Koil L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Evangelista I. 
Évaluation :
5

Even though I did check in online. I had to wait in line for 20 minutes to get key, Uhaul needs a better system. I also I paid for a hand truck and 1 dozen blankets. I received no hand truck and 6 blankets. No big problem, I could have noticed gtherf blankets and when I did not see a hand truck in the truck I told the Uhaul representative that I don't really need one.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan H. 
Évaluation :
5

Nothing the kid that was at the desk went on and beyond to serve me he even went to get gas for the truck he was so kind and wanted the customer to be satisfied thank you

anna D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosa L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
3

The person responsible for opening the shop should arrive before 9:00 AM, not at 9:32 AM.

Justin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELVIN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Took 40 mins to get my reservation all the employees where out of the office there was one employee and she stated she didn't work in front desk the other 2 employees arrived after in there vehicles so they where literally not even in the workplace will never go here again. Very dissatisfied with this location!!!!

janavellys R. 
Évaluation :
4

Qdditional staffing is needed.

Morris J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bienvenido R. 
Évaluation :
5

The lady who opens at 7:00 is simply a joy to do business with. She is professional and so helpful. Enough said.

JAMES H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

james W. 
Évaluation :
3

Punctuality needs improvement.

Earl W. 
Évaluation :
4

Get more help! only the manager there working and doing his very best to accommodate everyone. I strongly suggest hiring it is definitely overwhelming for only one employee

barbara B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haakon V. 
Évaluation :
1

Arrived to pick up the truck at the designated pickup time of 8 am. Follow instructions for mobile pickup. The furniture dolly and furniture pads that were supposed to be left in/beside the truck were not there. Contacted customer service and they promptly removed those from my bill. Continue to go through the mobile pickup process. Given code to get keys in the designated key box. There were no keys in the box. Instructed to check other key boxes for the possibility that keys were placed in the wrong key box. There were no keys in any of the key boxes. The Uhaul store opened at 9 am so I waited until it opened to receive some help. Nobody showed up to open the uhaul store until 9:25 am. Finally received the keys to the truck. Attempt to open the driver's side truck door. That door doesn't open. Successfully get in through the passenger side door. The driver's side door lock was jammed and the driver's side door wouldn't open. Then went back into the store for the worker to attempt to open the driver's side door. The worker agrees to switch us to another truck. I was instructed that the new truck given to us was not cleaned but it was the only one left that we could use. Finally get to use the new truck with no issue. Run into an issue with the designated time to bring back the truck. Wait on hold for over 25 minutes to get an hour time extension due to the fact that we were about 1,5-2 hours behind schedule because of your employees' inability to provide the equipment needed for the move and a proper functioning truck at the designated time. Would not recommend anyone go through this company for moving equipment of any kind.

Brian N. 
Évaluation :
2

Do a more thorough check of the vehicles to make sure they are properly functioning and safe and not hazardous for customers to drive.

Michael D. 
Évaluation :
5

Double check to make sure the key is in the box for individuals who choose mobile pick up. My key wasnt inside the locked box. Thank goodness an employee came in early to hand me the key.

LASHAUNE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felix D. 
Évaluation :
5

Manager has amazing customer service skills.

Kenneth G. 
Évaluation :
4

Everything was great

Alejandro O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debashish B. 
Évaluation :
5

As far as I am concerned, nothing. The lady behind the counter is courteous, efficient, and super helpful. Everytime I use this facility, it is always the same. When she is in duty, it is truly a joy to use this establishment.

JAMES H. 
Évaluation :
3

I reserved a hand truck to move a refrigerator. Even though I made a reservation the item was not available at the rental location. It made moving tha appliance much more difficult.

Peter M. 
Évaluation :
1

I reserved a 10' truck to move. All my helpers took their time to help me. My 1st circumstance was I called Thomaston CT dealer and reserved a 10' and was told they had one and received a confirmation call to tell me my truck reserved was in Wolcott CT (not even close to my location. I explained that and I my reservation was moved to Waterbury CT. When I arrive to pick up my reserved confirmed 10' truck I am told that location had none, that they were over booked. I had to take a van. A van!, to move a 2 bedroom house with garage. No apology no compensation for the extreme inconvenience. An organzied move that should have taken 5 hours took 12 hours. I have posted on social media my interaction with this company. Your dealers in Thomaston and 560 Bank St represent your company and customer service in the most inept and inconsiderate manner. NEVER AGAIN. I am now an enterprise customer as are my family members, co-workers, and friends.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah S. 
Évaluation :
5

Nice friendly employee...check ur fuel level good cus people at night are steeling it, so you can leave with the right amount..

FELIXA C. 
Évaluation :
5

Good quality and service is good

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neapolis S. 
Évaluation :
5

After driving the truck there was an odor of urine in the UHaul. Moreover, I use this location all the time the staff is friendly, polite and professional. I have never had any issues with any of the trucks unused before.

MALISA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise V. 
Évaluation :
5

Staff were helpful and professional

Garetha P. 
Évaluation :
5

Your team was friendly and helpful

ANDREAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISHA C.  |  Expérience générale 
Évaluation :
5

Merci

Angela A.  |  Expérience générale 
Évaluation :
5

I really liked this cargo van! More modern!

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIENNE S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william A. 
Évaluation :
5

My thing were well secure so if I was living in waterbury again I would surely used ur uhaul

carmen j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS G.  |  Premières impressions 
Évaluation :
5

I was impressed with how fast I got a truck to move my boxes from New Heaven Uhaul. The service was quick the costomer service was friendly and respectful. Thanks again

Wherrirson D. 
Évaluation :
5

I had to return the Truck after store hours. I had trouble navigating the Truck Return process. The website would fail to load, or fail to accept my photo, or would not verify my location. Thankfully Robbie happend to be there! He was extremely helpful in walking me through the process even though it was almost 8pm. I have never experienced customer service like I had from Robbie. And I think he deserve a round of applause!

DAVID P. 
Évaluation :
5

you did everything right as far as im concerned i had no issue the vehicle ran smooth and the motor was quite and seemed to be well tuned

Kenneth A. 
Évaluation :
5

The place is very clean and environmentally friendly and the stuff is very nice and knows how to deal with people

PAUL H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
5

Very good service very quick and efficient

Edmond T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darnel m.  |  Premières impressions 
Évaluation :
5

Friendly service, van was ready on time. All went smoothly

Guy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marcia d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta M. 
Évaluation :
4

Offer tie down straps to rent to keep things from moving around while in motion.

TAMIKA K. 
Évaluation :
5

THANK YOU

Eleanor W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENNIS B. 
Évaluation :
2

was shown a large display at the sales counter saying i would be charged $19,95 for the rental of the cargo van for the day, with 100 free miles at a rate of $.19 per mile. i even asked the clerk about the mileage rate and he confirmed $.19 per mile. but the very small print on my contract says $.59 per mile. i retuned the cargo van that night around 9pm only about 12 hours after i rented it. i put the key into the door drop as instructed. the next day i tried to contact the rental location and they dont pickup the phone so it rolls over to a uhaul operator. i told her the drop off mileage and the gas level. never heard from the rental place on my final bill. here it is now saturday morning, abd i rented the van on thursday, abd still do not have a final bill. i turned in the van clean with no damage, just like i rented it. why hasn't the rental contract been closed out by the branch i rented the van from?

HOWARD P. 
Évaluation :
5

Everything was great

LINDSAY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA PATRICIA P. 
Évaluation :
4

Windshield had a large crack. Driver's door was replaced and key would not lock / unlock door. Also door did not seal properly, and all I heard for 255 miles was the whistling door! Finally seat belt would not retract. Overall this truck should have never left the yard! Definetly not worth the $291 I paid.

RICHARD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE L. 
Évaluation :
5

The girl at the front desk very helpful and professional very friendly.

DOUGLAS L. 
Évaluation :
3

They said there would be a free lock provided to me and when I got to the storage unit there was no lock there and not much help figuring out how to get into the unit or even the building

Jaitly M.  |  Online Move In 
Évaluation :
3

The app was not letting me pick up the trial so I went inside for help. The lady inside didn't want to be bothered and had an attitude. So I tried again online. Then when I told her it wasn't working again. She said okay hold on. And made me wait while she was on her cellphone. Then the van was parked to close to another van so I had to get in through the passenger side. So picking up the van was not easy

Nicole C. 
Évaluation :
3

They charged $ 5 per gallon per fuel. They told me I had used 2,8 gallons for only 20 miles. I took the vehicle to pick up something located very close to the store. According to what they asked the vehicle consumption is 7 miles per gallon which is true only for a military tank and not for that type of small truck. The workers especially the woman (blonde hair) that was at the store on February 18, at 7:30 PM was very rude. Not only the company charges 5 dollars per gallon but rips costumers off with the consumption I did not fill it myself as the fuel gauge literally did not move and I thought I would pay 3 or 4 dollars when they asked for 14 dollars for the fuel. So no, I would definitely not recommend the store in Bank Street in Waterbury CT. They just don't make feel good and welcome.

FABIAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taron G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ricardo m.  |  Premières impressions 
Évaluation :
5

I lov them there the best storage I ever had

Stephanie B.  |  Premières impressions 
Évaluation :
5

I'm very pleased . Love the mattress carts very helpful

Eleanor W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATANYA C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolanda R.  |  Online Move In 
Évaluation :
1

I'm an employee and I've been having a hard time with everything I was literally homeless for a few months and was literally just getting settled with my new apartment and was gonna pay off my balance but instead of understanding that I've been going through a lot and let me do like a payment plan they sold everything I own and left me with nothing I think that's very unreasonable seeing how I brake my back for this company and really do enjoy working here. I don't understand how you treat someone like that when I try my best everyday I come to work. And knowing I was going through all that you still sit there and put me through worse. I don't think I deserved that but i get it with all the policies and stuff but at the end of day I would of payed my balance but instead of getting your money that I owed you you rather sell my unit for 10 dollars.

SAMANTHA G.  |  Expérience générale 
Évaluation :
1

The worst storage place ever I went to pay my bill the manager was so nasty didn't let me I lost all of my kids and my fathers stuff that passed away !!! You guys should be shut down

Carmen S.  |  Expérience générale 
Évaluation :
5

The facility is always clean and security is comforting. The staff members are professional and courteous.

carol h.  |  Premières impressions 
Évaluation :
1

My reason is because I lost all my personal items because I was going through hardship I was trying to get my items important things was there they belong to my mother I loss my mother a couple years back and I'm just going through…I tried to make a deal with $200 and get my items out of there but I lost everything. But now I'm going to just loss my sister a day ago.

Gloria G.  |  Expérience générale 
Évaluation :
2

Me and my nephew got stuck in your elevator and your staff did nothing to help us out at all she didn't care about us being stuck in the elevator She continued to take care of her client when me and my nephew finally got out she was still sit at the desk like nothing was going even know that my sister had told her that we were stuck in the elevator It was very hot up in there we felt like we were suffocating

Rose O.  |  Expérience générale 
Évaluation :
3

When someone ask for 24/7 access, how to acquire it should be clear. Not by someone being locked out of the building at 12a despite an employee stating we had 24 hr access to the unit. The door opening is the first step to actual access. This cost us time and money that wasn't necessary.

Recardo D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAWION N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy T.  |  Expérience générale 
Évaluation :
5

The only problem I had was calling the facility. No one ever answered and the call was forwarded to the U-Haul phone system who were unable to help me.

laura W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia B.  |  Premières impressions 
Évaluation :
1

My refund of 120 has still not been posted or credited onto my debit card.

Elizabeth W.  |  Expérience générale 
Évaluation :
5

When I came into the store and was unsure of what unit I needed, Jerry the manager was more than helpful showing me multiple size units to ensure that I got exactly what I needed… Excellent service, definitely rare these days!! Great job Jerry and staff !!!!

brian g.  |  Premières impressions 
Évaluation :
1

Staff was incredibly unprofessional.

Elizabeth W.  |  Premières impressions 
Évaluation :
1

I'm very frustrated with the Waterbury u-haul. I paid in cash for 6 months. I closed out one of my units early was only credited back 2 months instead of 3 still trying to get that money back $209. I had another unit which was still paid in full. I came in one day to grab a few items and my access code locked out. Went back the next day during business hours to find a lock on my unit stating I was past due!!! I immediately went to the front desk to handle this to find out the computer system was saying I owed money. After dealing with the front desk which they were very helpful I was finally able to get it somewhat resolved until I started getting emails from you haul stating I was pass due and my items could potentially be auctioned off. Again back to the front desk and more dealing with them. It eventually got figured out but it was very frustrating. And now again after closing out both units I'm still awaiting my refund of $209 for a money I paid for that wasn't used. I mean come on. I paid over 3k upfront I shouldn't be having to deal with this.

JOSEPH F.  |  Expérience générale 
Évaluation :
1

Over half of my property stored in rented united has rat feces on over them. Highly disgusted with the lack of proper maintenance of the facilities rented units. Will not recommend.

Tianna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arayna S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lakeisha d.  |  Expérience générale 
Évaluation :
4

Todo estuvo bien limpieza servicio al cliente horario perfecto y sobre todo me gusto el clima es controlado En cuanto el precio hubiera sido más razonable con el precio postulado 109 0,95sin añadir más cosas 130 $ es un poco exagerado

Roberto M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann S.  |  Expérience générale 
Évaluation :
5

Regional manager should review contracts before trying to change contract terms. My contract did not require a 'disk' style lock (it predated that requirement), but the RM was going to lock me out of my unit for not using a 'disk' lock. My contract dated back to 2011. U-haul emails 'encouraged' existing customers to use these locks, but did not require them.

WILLIAM F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco d.  |  Expérience générale 
Évaluation :
5

Great staff very helpful

KEITH F.  |  Premières impressions 
Évaluation :
3

I had storage for 2,5 years, almost the whole time I paid every month on time even the first year of the pandemic, the last couple of months I was late and harassed by email, text & call & by my secondary person on account, I also know other people whom had storage that had been late every month and there last payment wasn't paid for 3 months and you gave her option to pick up her belongings without payment. I was a valued customer and I was decent to this company and feel I was definitely cheated and harassed. And on day of completed move out I asked for a detailed bill dummy of my whole account and was told I couldn't get one and you don't do that. Well I believe that's a bad business and bad customer service. I pray for you all and this business for other valued customers. Unless I get a detailed bill of my account or some rebate of refund I wouldn't recommend this business to anybody or anyone. I did contact someone that worked before I moved out and the day I moved out. No help or assistance

Nicole M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tondrea W.  |  Expérience générale 
Évaluation :
3

I had to jump through hoops for my free months rent and was unable to access storage unit for almost 2 weeks then charged late fee and never refunded late fee then when I tried to get in it still had red lock on unit. Loading and unloading sucks when you have several trucks being retrurned parked in front so it makes it very hard to load and unload. Late fee the day after unit is due in think is ridiculous. I would not recommend this place to anyone and will never use this facility again. This was 3rd time using but never again.

Christina W.  |  Expérience générale 
Évaluation :
5

Shay went above and beyond for me. Even though her day was crazy she made my move in easy .. You're blessed to have her

Karyl S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea G.  |  Expérience générale 
Évaluation :
5

Alexis , the manager was great. Always professional and helpful. She was truly customer friendly!

joseph M.  |  Expérience générale 
Évaluation :
4

The customer service was excellent and helpful. I rented two 10 x 15 for a year. In the beginning the facility was clean. In the past 4 - 5 months, it has not been cleaned. Bathrooms have no paper towels and recently no hand soap. It is in a great location., so I would recommend the place if the two concerns are addressed.

Herminio G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly C.  |  Online Move In 
Évaluation :
5

Rob is a very nice guy extremely helpful !! all the staff at this location are great but i only know Robs name!! awesome people very clean place!! they go above and beyond!! to help ! thank you

OTIS D.  |  Expérience générale 
Évaluation :
1

My husband and brother moved everything out and upon waiting on a rental truck there was nothing available but a cargo van. When looking at the van the van had a very bad smell. I asked for Another van, when she replied there is nothing left. Also I had to go 1 way 30 minutes away and it was a big inconvenience having to go to another location to pick up another truck and return back there. When giving me the truck the truck barely had any gas. Took more time for me to leave the facility then actually going there getting my things out and going about my way. Horrible experience I wasn't happy at all.

idania r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiasha R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOM B.  |  Expérience générale 
Évaluation :
5

You’re so sweet to customers I like love your loving carring support to clients I wish you the best

Sylvia L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

cruz o.  |  Expérience générale 
Évaluation :
5

We’re. Good

Bajram B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

adrianna l.  |  Expérience générale 
Évaluation :
5

Knowledgeable, helpful and friendly staff and the manager is amazing!

Pedro V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cindy j.  |  Premières impressions 
Évaluation :
5

The Waterbury uhaul facility is by far the best uhaul location we have used. We frequently rent trucks for our job and have used a few different locations (all of which have been good) but the Waterbury location has a great manager (I think her name is Alexis) as well as the best staff who always go above & beyond.

Nicole G.  |  Expérience générale 
Évaluation :
5

I cannot remember the name of the person who helped me at the bank street location 05/26 around 3pm but she was most helpful and really showed me how much Uhaul cares about customer service. Answered all my questions showed me everything and went above and beyond all my expectations.

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikea D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark P.  |  Expérience générale 
Évaluation :
5

Well,although my time at store was shore but the experience was excellent and I hope your guys will keep it up amid the tough time we are in

walvin g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daishaly g.  |  Expérience générale 
Évaluation :
5

Alexis and shay(I can't remember that's her name), they both are very respectful, helpful, explained everything very well, and every time I go to my storage unit both are working hard. Thank you to the both young lady for the wonderful experience. Keep up the good work! Please give them a raise; they deserve it. Je

Gloria G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REENA P.  |  Premières impressions 
Évaluation :
5

Thank you it was a very great experience

Phoenix L.  |  Expérience générale 
Évaluation :
5

My only problem is you can’t reach anyone anymore I was able to just call that location before but now you can’t actually speak to anyone on the phone which really was frustrating because each time I called I had to wait 20 minutes or more to just get someone on the phone

Kathleen M.  |  Expérience générale 
Évaluation :
5

It was a great, efficient, professional experience. Intake representative made it so.

royal q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Faith C.  |  Premières impressions 
Évaluation :
5

very well-run; efficient, courteous and helpful staff...

Harry G.  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable, attentive and helpful.

donato g.  |  Expérience générale 
Évaluation :
4

Although I understand the card access for security it sometime was inconvenient as you went up and down the elevator.

Orlando O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ilana S.  |  Expérience générale 
Évaluation :
5

But they didnt returned my 12 days that the storage was not in use.

JACQUELINE T.  |  Expérience générale 
Évaluation :
4

Length of time to open unit took a long time. Also the original unit was already in use so had to spend more time to fix it. (computer glich)

cindy b.  |  Premières impressions 
Évaluation :
3

There was a problem getting me access. The card keys didn't work. When I called the day of my move they said I didn't have a reservation when I had gone in person to make one. When I was given a storage unit and went to start unloading, the unit had a lock on it. I had to go back down to get another unit on a different floor. I ended up having to pay the movers an hour extra for all the delays.

Mae C.  |  Premières impressions 
Évaluation :
5

The problem you’re expensive because manpower is not enough thats why they take many hours and the customer is the one going to spend a lot of money can’t you increase yr manpower please

Sylvia L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel v.  |  Expérience générale 
Évaluation :
5

I recommended

Jose S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy n.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony L.  |  Premières impressions 
Évaluation :
5

Friendly people. Well presentation. Clean, organized. Excellent service . Will always return. Thank you.

Angel E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heraux S.  |  Expérience générale 
Évaluation :
2

There used to be a lot of homeless that would use the bathroom and stay in storage units all day, which made it unsafe. The staff was not very accommodating. More often than not they would make you feel like you should be happy they're helping you. Limited parking, low amounts of carts, and a dirty lobby all made for a bad experience!

brian c.  |  Expérience générale 
Évaluation :
5

Clean building. Staff very friendly. Kudos to UHaul at Bank Street location.

Paul D.  |  Premières impressions 
Évaluation :
3

You have to keep swiping to operate the elevator and there's only 2 elevators which alternate operation.you can't use one until the other one is not in use.

Yvonne G.  |  Premières impressions 
Évaluation :
5

Check-in staff was efficient and friendly

ROBERT R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Expérience générale 
Évaluation :
5

Its was very pleasant doing business with the staff

rose q.  |  Expérience générale 
Évaluation :
5

Staff extremely pleasant and helpful

MARGARET M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

victor g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marta R.  |  Expérience générale 
Évaluation :
5

The manager Alexis Daigle was very professional. She was able to assist me with an issue and addressed my needs, was prompt, and acting on my request without hesitation. Best service I have experienced in years. Hats off to Alexis. I will use this facility again because this . Thank you. Stephen

Stephen N.  |  Expérience générale 
Évaluation :
5

"Words alone can't express the appreciation and gratitude I have for the staff going beyond the call of duty." Thank you!!!

Paula C.  |  Expérience générale 
Évaluation :
5

ThecU-Haul storage still Waterbury was very convenient for me and the staff is very friendly and helpful. The manager is a very understanding how to treat people. Thank you keep up the good work

Gugwana M.  |  Expérience générale 
Évaluation :
5

Wonderful employee's.

Jason K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTO F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R.  |  Expérience générale 
Évaluation :
5

The only negative issue was the time it took for your computer system to process our purchase of packing materials.

Cynthia S.  |  Premières impressions 
Évaluation :
2

While the staff was very nice and apologetic, I had a few issues with the service. I want to start by saying the woman working with us was new, so this is not her problem, but it was managements. Primarily I want to start off by saying NO ONE was wearing masks which is not okay right now. That was my primary issue because that's a safety/health issue and i am at risk. This move was not optional and i expected Ubaul to comply with health & safety directiom put forth by the CDC. In addition, the manager was walking around the store getting really close to me and walking around the store while the woman helping us (clearly new to Uhaul) was struggling. Our check in process took 55 minutes which was frustrating for many reasons. I missed my move out slot in NYC and because of that, I lost my reserved parking spot for my building. Everything we moved had to be carried around the block to where we were able to find a spot. I do however appreciate that they let us keep the van until the next morning. Everyone was nice and apologetic it is just frustrating that the process took so long and that the staff was not respectful enough to understand that everyone else coming in and out of the building was wearing a mask. There are glass shields at the register (which frankly is not enough) but I had plenty of interactions with employees away from that desk.

Debbie R.  |  Premières impressions 
Évaluation :
5

I had to obtain a storage unit due to moving from my home to a temporary apartment and needing a place to store my goods. I found your facility convenient, clean, climate controlled, but above all that, your team was above and beyond my expectations. They made my experience easy and comfortable and very friendly. I would DEFINITELY recommend using your location for storage and moving needs!

Michelle S.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff. Would highly recommend!

Christopher T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER N.  |  Expérience générale 
Évaluation :
5

We all go through life transitions along the way and face challenges that can be extremely difficult! Manager - Alexis Daigle has been extremely supportive! "Words alone can't express the appreciation and gratitude I have for Alexis and her team, which is always helpful."

Paula C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro H.  |  Expérience générale 
Évaluation :
5

I have never encountered a more caring efficient manager who goes above and beyond who is an exemplary human being.

TONIA C.  |  Premières impressions 
Évaluation :
5

Staff was very good. Facility was well maintained and managed. Thumbs up to Alexis and crew.

DONALD m.  |  Expérience générale 
Évaluation :
1

The staff at this location is terrible, I have had great service at franchise locations but this one is uhaul owned and the service is so bad uhaul should be ashamed and embarrassed, start swinging the axe and start with the manager.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

otlaajang m.  |  Expérience générale 
Évaluation :