Évaluations des clients U-Haul Moving & Storage of Duluth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Duluth

Cote générale :

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Linda P.
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This worked out Great. I would definitely use this service again and recommend it to others! Thank you.

Inez W.
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I tried to return it last night but the app wouldn't take pictures so I ended up driving 20 miles home and back again this morning to deliver it!

Susan G.
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Le client n'a pas laissé de commentaire.

LINDA B.
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Great service at this location. They took the time to describe my choices, let me look at the truck, offered advice on what I needed for the move, and made the entire process smooth and trouble-free.

Stanley H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mark Daniel H. | Premières impressions |
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Sarah was friendly and extremely helpful. What a great experience!

Anne T. | Expérience générale |
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Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Jeremy W.
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Le client n'a pas laissé de commentaire.

Steven F.
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Le client n'a pas laissé de commentaire.

ANDREW P.
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Le client n'a pas laissé de commentaire.

Kim B. | Expérience générale |
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Staff were very helpful, friendly and professional!

Brian E.
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The employee that helped me was very professional and efficient - have always had ex

STEPHANIE L.
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This truck had obviously been used by a smoker. Very smelly. None of the procedures were explained to me. Covid is not an excuse for lack of socially distanced customer service.

ALLEN H.
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Outstanding employee (sorry I did not get her name) who checked me in and out made this a great experience

Thomas h. | Expérience générale |
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I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

ROBERT BRUCE L.
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Le client n'a pas laissé de commentaire.

NATHANAEL G.
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Le client n'a pas laissé de commentaire.

MATTHEW D.
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Le client n'a pas laissé de commentaire.

Edward F.
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Very nice and ready to accept return

Diane P.
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Le client n'a pas laissé de commentaire.

Jeffrey F.
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A full tank of gas , more parking spaces.

Robert K.
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Nothing!

Dave E.
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Le client n'a pas laissé de commentaire.

Martin R.
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Le client n'a pas laissé de commentaire.

Stevie Z.
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Do have the trucks available if ordered in advance. Worst experience!! Ordered 2 -26" then tell a person to drive to silverbay to get it!! Is rediculous. And then move an hour away. Then only have a 15ft. Available. Order both with pads and dolly. Get 26' for furniture n no dolly or blankets. Worst service. And then charge me same price for a 26' as a 15'. This should never have happened. Terrible service. I will never reccomend uhaul.

Mary W.
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Le client n'a pas laissé de commentaire.

KELLY S.
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Le client n'a pas laissé de commentaire.

JENNIFER E.
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The staff was wonderful. Your online rental reserve site needs a MAJOR amount of work. The math didn't add up at all for weight. Our vehicle didn't exist. Heck, Pontiac didn't exist!! It made the experience awful. But the staff at the rental place we went to for pick up...they made it better!! Fix your online site. It's garbage.

Michael S.
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Le client n'a pas laissé de commentaire.

John L.
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Car dolly... the straps were frayed to the point it could not easily fit into the ratchet slot... staff seemed indifferent when I notified them of this when i returned the equipment

RONNA B.
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The trailer was covered with snow, which was understandable as it had snowed the night before and I had an early pick up time. But the door came unlatched on the way to my location (prior to loading). We determined that their was a significant build up of ice not allowing the door to latch. We had to spend some time chipping off the ice. I feel the UHaul representative should have assured that the door was able to be secured before I left the site.

Glen S.
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Box truck did have a leak. Fuel eco never left the red even empty might need maintenance.

dawn C.
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This place was excellent. Your sub office on 5806 Cody St., duluth, mn was absolutely horrible

Kennerh H.
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Thanks

JOSHUA W.
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Nothing. Sarah helped me both days was friendly, helpful, and professional.

CHRISTINE P.
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Really appreciated the good service, nice people, immaculately clean and well maintained van.

LEONARD L.
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Le client n'a pas laissé de commentaire.

THOMAS G.
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The fellow that helped me was great. While he did forget to provide the blankets I wanted, I got by and the charges were handled extremely well in the end.

Bruce E.
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Le client n'a pas laissé de commentaire.

Gerlinde S.
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Very helpful and good customer service

Daniel C.
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Great Service and equipment; Very professional and efficient staff.

Susan G.
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Le client n'a pas laissé de commentaire.

MIKE S.
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Think about it?

Lisa W.
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Le client n'a pas laissé de commentaire.

DAVID O.
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Le client n'a pas laissé de commentaire.

Kelly G.
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Le client n'a pas laissé de commentaire.

Alyson Z.
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Le client n'a pas laissé de commentaire.

CHRISTIAN F.
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The staff was awesome.

Stephen D.
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We reported a shimmy in the steering wheel that got pretty bad at times.

Stanley H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Stanley H.
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Le client n'a pas laissé de commentaire.

William D.
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Very efficient!

Paul E.
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Excellent and prompt service. Very attentive to my needs, but not pushy. Employees are personable and work well with the public with very good people skills. I will return with my business. I was going to purchase a trailer for personal use, but I think I will keep renting as the need arises. Very positive experience. Thank you.

Paul E.
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I have rented here 4 times in the past 4 weeks. I am very impressed with the very helpful people that work here - specifically S, N. and E. Everyone is very appropriate, personal, and polite in addition to being helpful. After working in the retail world for over 40 years, I can spot good people easily. These folks are excellent. I would recommend this location to any one, particularly my close acquaintances. I am very pleased with my business here. Thank you. PE

Robert K.
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There is nothing to improve! Very well signed for directions, very friendly staff, and immediate checkout from vehicle! Great job to the Hermantown crew!

JEREMY O.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Store supervisor was rude. Spoke so fast with her mask on that I couldn't understand her. Even continued after I asked her to slow down. Had a bad attitude throughout. This is really disappointing because l had poor treatment at the Superior store earlier in the week. I submitted a report on that also. I'm 75 years old and have never submitted a negative report on any business before. All other business that I've done with U-Haul was always positive. All other employees at both stores were courteous. Feel sorry for the employees at the Duluth store.

JASON M.
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Le client n'a pas laissé de commentaire.

Wilson G.
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Le client n'a pas laissé de commentaire.

Mark P.
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As much as I like the people and location in Hermantown, I will do anything to avoid them because they seldom answer the phone. Frustrating to call a local number and after 10-15 min on hold be sent to a national call center. Smaller locations offer much more personal service.

joshua B.
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Great staff at this location! Super helpful!!!

Mark L.
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I found a couple of things in the truck that a person wouldn't be aware of on a visual inspection, such as the bracket to hold the sun visor in place on the drivers side in the truck I had, was broken, as was the handle knob for the window on the driver's side. Not big things, but little things that your folks should be aware of. Just like any good business, be open & transparent, & let us know as contractors about these little things that we might miss & that are not our fault. The vast majority of us will still contract with you regardless, & in fact would appreciate that transparency & honesty. Thanks

Michael M.
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Le client n'a pas laissé de commentaire.

LAVERN B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michelle W.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

Carl O.
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Employee Osten(that's either his first or last name I don't remember) was very friendly and helpful. Give that man a raise.

David J.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

KRISTEN ANN R.
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I stopped here the day before my return to be sure I was in the right place! SUPER FRIENDLY STAFF!!!! What a difference between Texas and Duluth, MN in terms of personable employees! Overall, the entire UHaul experience was positive with some minor glitches on the Texas pickup side of the adventure!!

Debra B.
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Everyone was very respectful to our needs, very positive and in good spirits and I would definitely recommend this U-Haul to anyone. This is how a business should be run!

Barbara H.
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The truck smelled so strong of smoke, I had to open the windows. I was charged for gas when I filled the tank more than when I received the truck. I had to call for a refund. I waited 15 min for staff to check me in once I returned the truck.

DEBORAH G.
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Excellent customer service.

JAMES W.
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Le client n'a pas laissé de commentaire.

DAVID O.
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Clean, repair, replace some of your appliance dollies, several had dead birds stuck on them, bent, rusted etc

Ronald F.
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Le client n'a pas laissé de commentaire.

Harley B.
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Less of a wait

Jason B.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

SAMANTHA B.
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Le client n'a pas laissé de commentaire.

sheldon S.
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Le client n'a pas laissé de commentaire.

Sarah E.
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Le client n'a pas laissé de commentaire.

Wendy W.
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They were all COVID-19 compliant, thank you! Facility and staff performed well. Easy in and out, even with a mask. Thank you!

Charlotte D.
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Great service at this location. Would always use Uhaul!

Kent S.
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Le client n'a pas laissé de commentaire.

John Z.
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Le client n'a pas laissé de commentaire.

MICHAEL T.
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Le client n'a pas laissé de commentaire.

Rebecca K.
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Le client n'a pas laissé de commentaire.

Jason O.
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Le client n'a pas laissé de commentaire.

Katelyn B.
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You guys made a stressful day way better for me. Thank you!

Eric B.
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Le client n'a pas laissé de commentaire.

Thomas H.
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All went well, 1700 mile trip with no problems.

jeffrey S.
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Le client n'a pas laissé de commentaire.

Bart S.
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Le client n'a pas laissé de commentaire.

Thor E.
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Always excellent service and response to my needs . Great team

Jeffrey Z.
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Le client n'a pas laissé de commentaire.

Steven G.
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U-Haul needs to provide no-contact pickup for online rentals that have been checked out online. Why force clients to the risk from going inside an office and using a public touch screen to simply repeat the choices that I already made online! You are exposing your clients to unnecessary risk by forcing them to go inside. In future I will only rent U-Haul equipment as the very last resort until this changes!!!

Joshua B.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Keep up the good work!!

Matthew J.
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Noah was outstanding

kevin K.
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Le client n'a pas laissé de commentaire.

Dora S.
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All staff terrific and helpful. Also friendly.

James B.
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Le client n'a pas laissé de commentaire.

SCOTT M.
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Le client n'a pas laissé de commentaire.

Danny T.
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Le client n'a pas laissé de commentaire.

Gunther W.
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Le client n'a pas laissé de commentaire.

David C.
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Staff was very helpful, courteous, and fast. Will definitely use this location again!

Charlotte D. | Expérience générale |
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I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Dianne R. | Premières impressions |
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When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Cleo W. | Premières impressions |
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No nothing

Steve s. | Expérience générale |
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Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Heather J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Beatrice O. | Premières impressions |
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Very organized facility, love it. Courteous staff.

audrey k. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Leah N. | Expérience générale |
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Kind to students

reginald m. | Expérience générale |
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Thanks for your servic

Steve J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gail V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Danita M. | Premières impressions |
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Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Kerissa G. | Premières impressions |
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I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

reginald m. | Premières impressions |
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Great service

James P. | Expérience générale |
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I would recommend to anyone that needs storage in the area.

Danielle A. | Expérience générale |
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The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Kari B. | Expérience générale |
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:>)

REBECCA D. | Expérience générale |
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Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

MICHAEL P. | Expérience générale |
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I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

Kenneth F. | Expérience générale |
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Moved across country twice by this means. Very satisfied!

Melisa M. | Expérience générale |
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The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

RUSSELL C. | Premières impressions |
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Staff member was extremely helpful!

Lisa T. | Premières impressions |
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Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Erin G. | Expérience générale |
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Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Cindy J. | Expérience générale |
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I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

bradley e. | Expérience générale |
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The staff was very friendly and helpful.

DAN W. | Expérience générale |
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None

Pam W. | Expérience générale |
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I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Shae N. | Réservation |
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Ian was a great help!

Stacy S. | Expérience générale |
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Great facility and helpful staff. Thanks!

john u. | Expérience générale |
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Excellent Manager!!! Great experience!

Wayne O. | Expérience générale |
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Only one problem, with all of the heavy rain the unit had water on the floor in it. Thank you

Regis B. | Expérience générale |
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excellent company to deal with

Non reviews have been submitted for this location.

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