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Tyler K | Overall ExperienceSelf Storage Units in Hermantown, MN, 55811
U-Haul Moving & Storage de Duluth
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- 4,5 - Cote moyenne des clients
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Very convenient and the team members at this facility are always nice and pleasant.
DAVID L | Overall ExperienceCarter does an amazing job. Friendly, helpful and cleaning up the mistakes Perry made. I had all of my things out and asked if there was anything else I needed to do on my end to close it out. Perry reassured my that no there was nothing to worry about, that he'd take care of it. The next day I was Carter did an amazing job — friendly, helpful, and great at cleaning up the mistakes Perry made. I had all of my things out and asked if there was anything else I needed to do on my end to close everything out. Perry reassured me that there was nothing to worry about and that he would take care of it. The next day, however, I was charged a $25 “cleaning fee.” The unit was completely empty, and it would have taken only a few seconds to sweep it out — which I would have gladly done if I’d been told it was required. 25$ for a "cleaning fee". There was nothing left in there it takes 2 seconds to sweep out which I gladly would have done.
Laura P | Overall ExperienceIt was a complete nightmare.
KERRIE N | Overall ExperienceThe roof leaked in to our storage unit. There was standing water when we opened it. They said the concrete sweats but even boxes high up off floor where wet. Most of our stuff was ruined so we hauled it to the dump. Anything that wasnt in a tote was soaked, molded and ruined. Our furniture was soaked molded and warped. The only friendly employee was Erik.
David B | Overall ExperienceDuluth MN has the worst service. I would never use them again or recommend them. Horrible Horrible service. I was screwed over
DEBORAH P | First ImpressionsI don’t like that there’s no fence around the entire property.
WENDY R | Online Move InOur unit was wet and full of mouse pee and poop. Staff was very kind and helped guide us in the next steps on claiming items damaged.
Kendra B | Overall ExperienceNo hassle, that's what I like.
mark d | First ImpressionsHad some trouble with the latch on the door which was rusted and trouble latching it
STEPHEN A | First ImpressionsOverall everything was great. The o ly thing i was disappointed in was that you do not pro rate early move out of a unit. Which means you double dip. If I paid for the whole month but did not need it for the whole month I get nothing back. That is just strange. So you can than turn around and rent it out again and get more money on top of what I paid. That I believe is again the law. I will be checking into such thing with the BBB.
Tracy K | Overall ExperienceSeemed a bit understaffed
ROLAND K | First ImpressionsThe staff members were really helpful. Richi was great. Thank you for this experience of keeping my belongings.
Mamadou B | Overall Experience