Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

5 079 évaluations

1101 E Loop 820   Fort Worth, TX 76120
(S Of Jt White Rd)

(817) 446-1292

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(817) 446-1292

1101 E Loop 820
Fort Worth, TX 76120
(S Of Jt White Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Luis J V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ray G. 
Évaluation :
1

The lady who helped me was not nice. She told me the trucks are washed out to prevent bug infestation after each use, which is not true. I was also overcharged for fuel.

Brian B. 
Évaluation :
3

The lady working behind the desk just sat in her chair unconcerned and checked me out sitting down no smile or great customer service just there for a job

Debbie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny L. 
Évaluation :
1

I had a van reserved at one location and it was given away while I was trying to check in.

Mitchell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melanie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine S. 
Évaluation :
1

Took them over an hr to get off the phone and just let me get the dolly I had reserved. I don't think it was there fault. I think someone made an error the day before any they were trying to sort out the issue. I don't think they were on the phone for personal reasons. When I got hooked up the the dolly the turn signal was burned out and had to wait additional time to get a different one and for then to document it correctly. Again I don't think anyone that was there is to blame but is was very inconvenient as I didn't get to leave till 2 hrs after my schedule pickup and I was there early to try and prevent that.

Fady Y. 
Évaluation :
5

Good service

Sarder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rucker P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roxanne A. 
Évaluation :
4

Truck was running horribly like it was missing.. was worried about it breaking down on the way luckily didn't have to go too far

Gordon V. 
Évaluation :
4

Nice facility, good signage, kind employees. Merci.

Logan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE C. 
Évaluation :
5

Great &Trusting

paul b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TAKISHA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donna trent L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

S.O.

JOAQUIN V. 
Évaluation :
2

It was not very clear that I could not return this truck to any u haul location. I was charged for an extra fifty miles because of that.

Vi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katedra W. 
Évaluation :
1

Our first location- Red Been Feed Store left us high and dry with $100/hr movers sitting at our house and didn't leave the keys to the truck we rented 2 weeks prior!! POOR PERFORMANCE that location should not be an authorized dealer and we will share our unsatisfactory experience!

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

They giy that helped us unhitch was friendly and pleasant.

Arica C. 
Évaluation :
4

It took me a while to compose myself to write this review. Normally, I just keep it moving and take my business elsewhere. Never have I ever had someone treat me like I was less than human.....until today! I needed to rent a pick up or small van to move a piece of furniture. I went to the U HAUL off 820 as I normally do. They were always very accommodating and friendly. I entered and it was the typical busy at the beginning of the month kind of day. No problem. Finally a younger female decides she is going to help work the line (horray). I step up and let her know that I needed to rent a pick-up truck. She asks if I have a reservation and I replied no. She gives me a hard eye roll and then clicks around on the computer. I could tell that she was just going through the motions because of her body language. She gives me another hard eye roll and say, "I don't have any". I was about to ask if the was a larger size available and I was dismissed. I went to my daughter's car and went online to check availability at another location. I wanted to be prepared. Just for giggles I checked the 820 location. Guess what? They had pick-up trucks available. I called in and made my reservation to pick the truck up 15 minutes later!! I go back in the store 15 minutes later hoping to get someone else to help me. The lord had other plans. I gave Logan Heard that....why did you have to lie look and let her know I had a reservation to pick up a truck at 3p. I get another hard eye roll and she asks for my license and credit card. I already had them out because this wasn't my first rodeo. She then proceeds to look at my PayPal Mastercard and told me she needed a MAJOR CARD CARD in the most condescending tone she could expell from her fragile frame. I looked at her and explained that it was a indeed a credit card. She let me know that she couldn't use a prepaid card. It might be prudent to teach little Ms. Logan the difference. I went online to confirm that the PayPal credit card and Prepaid cards looks different. One has DEBIT with the Master card logo and the credit card just has the logo.....but I digress. So I ask Ms. Logan which type of major credit card she needed? She responded.....like a Capital One....to which I responded Quick Silver or Platinum? I guess she could feel my "angry black woman" energy bubbling up. She left to go and get back up. Return back with another blond female for back-up. She then gives me her best hard eye roll and it is matched with my "I wish you would try me" look. Then Ms. Logan advises she needs a emergency contact and I give her my daughter information. She dials her number and it goes to voice-mail. I then go outside and have my daughter come inside. We try again and it goes to voice-mail. After a few minutes the issue is remedied. Not once was there any eye contact or any form of basic customer service. If Logan Heard is the best example of a employee that works with the public......shame on you U-Haul. If you know you don't have the personality to work with the public Ms. Heard.....GET ANOTHER JOB!! Furthermore, STOP LYING TO YOUR CUSTOMERS. Then you don't have to act like a toddler. Treat all not your customers with respect. Not sure what kind of childhood trauma you have experienced to make you the way you are. Furthermore, be nice to your co-workers and respect your elders. I literally watched one of your co-workers park a truck in front of one you needed just a short few minutes later. Instead of asking him for the key you decided to move the middle truck yourself. You backed into the rear truck on less than three times before you were able to get the middle truck out. Do better or get another job. Take some training because not all black people are out to steal a truck from U-Haul. You might want to transfer her to another location that represents the demographic she is use to being around. She is the rotten apple in the basket and needs to be removed. PERIOD!!

Jacqueline R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ash S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LANGSTON L. 
Évaluation :
5

next time when customers walk in acknowledge them so they will know they are appreciated.

carla T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
5

Nice quick return service.

antoinette D. 
Évaluation :
5

This location has been very helpful both times I've used them. Great customer service! That's why I came back!

SHANA S. 
Évaluation :
4

I forgot his name but he was helpful on return of vehicle with questions regarding return. As always thank you Uhaul

Rhonda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRISTIN K.  |  Expérience générale 
Évaluation :
1

No lock, poor communication, elevator was not working.

Ray S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Everything went smoothly and UHaul was always available if we had any questions. We were able to rent a truck in a day .

Lisa I. 
Évaluation :
5

More help specifically on Saturdays

Rick M. 
Évaluation :
5

No comment now.

Astred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexia R. 
Évaluation :
2

Lady at the front desk was very pushy with the process and took pictures of me without my consent

Gil M. 
Évaluation :
4

Staff was very knowledgeable and helpful

TERENCE K. 
Évaluation :
5

EXCELLENT EVERYTHING!! WE'LL BE BACK!

John P. 
Évaluation :
5

All was good. Thanks

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evangelina R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary M. 
Évaluation :
5

Thank you to the lady at the desk who went above and beyond in helping me check in and understanding your service better. We greatly appreciate you.

Deborah A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kurt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amaris A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard David R. 
Évaluation :
3

Have nicer delivery people

Jessica M. 
Évaluation :
5

Very helpful! Will definitely be back .

JADE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria W. 
Évaluation :
2

The contactless rental process could use many improvements. It was a pain. It made me 40 minutes late for my move.

Thomas S. 
Évaluation :
4

I don't believe the hitch was tightened down. I should have checked.

Drew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN R. 
Évaluation :
5

Helpful staff. Clean facility. Well maintained equipu

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
4

It was frustrating that the elevator was not working on two days that I went by.

Tracy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiyana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Give them a RAISE!!!! Excellent service. Quick and efficient

Michael A. 
Évaluation :
5

Excellent service, fast and everything clear and accurate

Jose O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel M.  |  Expérience générale 
Évaluation :
2

I wasn't given a chance to review my contract before signing. As a result, I was upcharged $30 for "retractable anchors." To make things worse, I've no idea what those were nor where they were located.

Matthew W. 
Évaluation :
5

Keep your staff. I was having a very bad day and the two ladies in the office were nice, and made my day better. Thanks to Roger for his help returning my trailer. I can't back a trailer very well and he helped back it in and disconnect the trailer.

robert C. 
Évaluation :
4

Overall it get the job done just the shift gear doesn't work on first and switch to another truck.

Enrico D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM K. 
Évaluation :
5

Have rented before and have never had any issues

Cecily M. 
Évaluation :
5

Keep it up

Gary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elaine N. 
Évaluation :
3

I reserved the 20 foot truck, a car carrier and a furniture dolly a month in advance. U-Haul changed the location of pick up three different times, including on the day of the pick up. When we finally got the truck and car carrier, there was no furniture dolly available. Not understanding why I made a reservation a month in advance and couldn't even get a dolly.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Synelda B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SHANA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittney M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cassandra R. 
Évaluation :
5

Everybody and everything was Good.

BERDA S. 
Évaluation :
2

Honor your reservations

GREGG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel S. 
Évaluation :
1

It was supposed to be a in town. I was not in formed where to pick up. I went to where I was told over the original phone call… my reservation was moved 15 miles away from original.. and then my drop off location changed too.

Jacob G. 
Évaluation :
2

Ensure that reservations are entered correctly. My reservation wasn't entered correctly which caused a delay in move, cost me more money and made move longer than expected.

SARTHENES A. 
Évaluation :
1

Vehicle was extremely dirty on the outside. The inside smelled like cigarettes, and dog hair was on the seats.

Gregory M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DON B. 
Évaluation :
2

Be customer oriented , work on customer service, General Mgr Dave when waiting on a customer in front of you make them your focus and don't make them have to wait on you to finish several conversations with 3or4 people and you miss relevant information you need to go over with the customer in front of you

BRENDA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johnny D. 
Évaluation :
1

Stop harassing

Keyon T. 
Évaluation :
3

AC in truck in and out. Could not adjust seat. Improve the trucks. Maybe I just happened to get a bad truck

EARL B. 
Évaluation :
2

Trailer was old with some not great tires. The bearded white guy behind the counter was absolutely useless. He didn't listen to anything and just tried to unchange me for everything. Seemed pretty pointless having made an appointment and prepaid online. The guy that hooked up the trailer didn't have the best people skills, but he was at least wasn't a total tool like the other guy.

Josh W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ORLANDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erie P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
2

I went to take advantage of my month free of storage that came with a truck rental. My item did not fit in the hallways getting to the unit they gave me so I decided to cancel my account. The front desk did it but then a month later I was charged $170 for a storage unit I had never even opened. I tried multiple times to get ahold of them but nothing worked. I finally got it canceled and had to ask for a confirmation email to make sure they actually did it. It just seemed like their employees weren't very capable.

Zachary G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

The online return was a little confusing.

Clayton J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaTasha W. 
Évaluation :
2

The first truck sounded as if the muffler was out. The second truck smelt bad and ac did not work well.

Christopher O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claudine B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

freddie H. 
Évaluation :
5

Thanks

Alocous J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh D. 
Évaluation :
4

Best manager here at this location.

Stacey T.  |  Expérience générale 
Évaluation :
5

Any verification should be done prior to us arriving for the truck. I wasted 30 minutes waiting fir tge app and getting approved. You had the reservation for well over a week. No need for this delay.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shameka m.  |  Expérience générale 
Évaluation :
1

It was not climate controlled, friend had heat exhaustion trying to help move things out

Veronica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca M.  |  Premières impressions 
Évaluation :
4

Elevator malfunction often

Doris m.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew N.  |  Expérience générale 
Évaluation :
3

I rented a storage on 6/11 6/13 they move me out out on the 6/17 uhaul move me back in still waiting on my free mo

Anita P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando F.  |  Expérience générale 
Évaluation :
4

I deal with David he was very helpful to me and very professional.

Anita P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diamond r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy P.  |  Expérience générale 
Évaluation :
4

I have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.

Michelle B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ebony M.  |  Premières impressions 
Évaluation :
5

Besides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!

Carolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA T.  |  Expérience générale 
Évaluation :
5

El único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias

Paola S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B.  |  Premières impressions 
Évaluation :
5

They forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed

Dollie V.  |  Premières impressions 
Évaluation :
5

The men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.

basheba d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

La Twaina C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avis T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Layla B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOANNA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA KAY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE H.  |  Expérience générale 
Évaluation :
5

Helpful staff and clean facility.

Anna M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie A.  |  Premières impressions 
Évaluation :
5

Excellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.

Denise T.  |  Premières impressions 
Évaluation :
5

Good people

criag e.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

joseph p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elbert R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janna P.  |  Expérience générale 
Évaluation :
5

I ben with uhaul for over 10 years in and out

WILLIE L.  |  Expérience générale 
Évaluation :
5

Staff was great friendly, professional

MAHMOUD S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon G.  |  Premières impressions 
Évaluation :
5

Representative at the John T White location was professional helpful and polite as well as thoughtful

Charlene S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANGELO A.  |  Expérience générale 
Évaluation :
3

I having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.

Ursula L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C.  |  Expérience générale 
Évaluation :
5

I have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff

KALPKA E.  |  Premières impressions 
Évaluation :
5

The employees was very friendly and helpful and respectable spectacle thank you so much

Ida B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl W.  |  Expérience générale 
Évaluation :
4

There was an issue with follow through of assigning a change of units but the issue was resolved satisfactorily. I have utilized this U-Haul facility for many years and will again.

Phylis A R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickey C.  |  Expérience générale 
Évaluation :
4

Tha staff are really professional and helpful. I'm glad that I found them.

SUZANA Q.  |  Premières impressions 
Évaluation :
5

Nice friendly Mannerable respectful

Ida B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shuntanes M.  |  Expérience générale 
Évaluation :
5

need auto storage....do you know a location

WILLIE L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phylis A R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S.  |  Expérience générale 
Évaluation :
4

Everything was satisfactory to me,

Josie S.  |  Expérience générale 
Évaluation :
5

The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day

Philippa B.  |  Premières impressions 
Évaluation :
4

I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem

Gina W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Krystal B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy W.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and nice

Tammy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debora C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kofashie B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricardo C.  |  Expérience générale 
Évaluation :
5

Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.

carl w.  |  Premières impressions 
Évaluation :
5

Building always clean... great place to keep valuable items!

Jerry M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobrisha J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny d.  |  Expérience générale 
Évaluation :
5

David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.

judee b.  |  Expérience générale 
Évaluation :
3

The facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".

curtis n.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie w.  |  Expérience générale 
Évaluation :
4

The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!

romans 8 m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lillian H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKETA C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL ASHLEY A.  |  Expérience générale 
Évaluation :
5

Staff was always helpful and went the extra mile for you.

David R.  |  Expérience générale 
Évaluation :
5

This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I'm treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brown

judee b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELTA SIGMA THETA S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Abandon u.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sylvanus H.  |  Premières impressions 
Évaluation :
1

I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?樂. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.

Demetria W.  |  Expérience générale 
Évaluation :
4

Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.

debi b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda N.  |  Premières impressions 
Évaluation :
4

Pleasant experience

ken H.  |  Expérience générale 
Évaluation :
4

None at this time

Vickey C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Astrid J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kameron W.  |  Online Move In 
Évaluation :
3

Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.

SHERRI D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TALAYAHAH'LEXUS W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MANUEL N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff t.  |  Expérience générale 
Évaluation :
5

Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.

BRENDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimbarley g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breezy R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDICE L.  |  Premières impressions 
Évaluation :
1

Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload

Michael h.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray B.  |  Expérience générale 
Évaluation :
5

The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!

denise r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise h.  |  Expérience générale 
Évaluation&