Évaluations des clients U-Haul Moving & Storage of E Fort Worth at 820 & I-30

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of E Fort Worth at 820 & I-30

Cote générale :

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Joshua T. | Expérience générale |
Évaluation :

This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.

Danny G.
Évaluation :

The gas was marked as full on the contract but was closer to 3/4 (below 7/8) than full. I asked an attendant about it and he told me to just take a picture and put it on the app. I was not able to figure out how to do that and just decided to return the truck with a full tank. The U-Haul Rep took a picture with his cell phone of my driver license (front and back). Afterwards, I wasn't comfortable I had agreed to that since, after years of doing business with U-Haul, that I had never been asked for that before.

PETTIS W.
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This is the only UHaul location I ever use because this crew is consistently excellent use! The best customer service ever!

Alicia G.
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Excellent check-in service by owner Jennifer Ehlers, who took care of our reservation with care, speed, and efficiency. The van was even ready and running for us when we came back outside!

Megan M. | Premières impressions |
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Very friendly and helpful to me and my daughter.

Bobby G.
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Staff members were very helpful and courteous.

KIARA S.
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Le client n'a pas laissé de commentaire.

Logan T.
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More staff. The help you had was very nice and professional, they were just backlogged dealing with people that had no idea what they were doing. Your staff had great patience and were very helpful.

Malcolm C.
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Le client n'a pas laissé de commentaire.

Jorge F.
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Keep up the good work

MARRISSA J.
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Le client n'a pas laissé de commentaire.

Curtis B.
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The truck I rented was very dirty inside of cab. Inside windows were terrible. Previous renters spilled something all over the dash. I cleaned the truck the best I could. Why can't people have the courtesy to do it

Alonzo T.
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Le client n'a pas laissé de commentaire.

Jose M.
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In my opinion everything is fine i was treated with respect and any concerns were clarified to me. I have nothing to add for everything it was up to par

Randal Q.
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Le client n'a pas laissé de commentaire.

jessie L.
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Le client n'a pas laissé de commentaire.

Marcel R.
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One guy behind the counter wasn't wearing a mask. Another woman who seemed to be a friend was talking at full voice with her mask around her neck, not on her face. Not good.

Richard L.
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Keep up the good work

NATASHA P.
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Le client n'a pas laissé de commentaire.

Terrence M.
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Le client n'a pas laissé de commentaire.

Adam L.
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Le client n'a pas laissé de commentaire.

kenneth c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Elizabeth N.
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The young lady at the desk helped me as my mobile check in was a bit delayed through my phone. Very nice & accommodating staff. Returning the vehicle was a breeze.

victor b. | Expérience générale |
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N/A

Victoria T.
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Le client n'a pas laissé de commentaire.

Wesley T.
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Le client n'a pas laissé de commentaire.

JOSHUA R.
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Le client n'a pas laissé de commentaire.

Johnny B.
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Train associates on how a reservation credit works. The 2 associates there had no idea how to handle my reservation and gave me the manager's business card to contact him and ask about the credit. The vehicle was fine, but your customer service is lacking.

TRINICIEA S.
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Le client n'a pas laissé de commentaire.

Tyiesha B.
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Le client n'a pas laissé de commentaire.

Marc G.
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I asked specifically for a motorcycle trailer (utility) in Roanoke and the confirmation call said yes I called the location and they said yes but when I got there it wasn't a motorcycle trailer and nobody knew there were two different codes for a utility trailer and motorcycle trailer. This experience cost me several hours for them to locate another trailer for one way and also I had to drive around town to get it. On move day this was VERY STRESSFUL. I rate the pick up as an F.

anjelicia b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rosa O.
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Le client n'a pas laissé de commentaire.

RONALD E.
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Le client n'a pas laissé de commentaire.

Steve S.
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Not real friendly.

ISMAEL L.
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Le client n'a pas laissé de commentaire.

Doug H.
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Vehicle needs the headlamps adjusted correctly & is in need of a oil change.

peter V.
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Le client n'a pas laissé de commentaire.

Frank K.
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Le client n'a pas laissé de commentaire.

Melanie T.
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Items I reserved they did not have and did not let me know until I was there for pickup. Advanced notification would have given me an opportunity to check other locations for stock. The truck was not tended to/cleaned until I was there to get it.

Analicia W.
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Le client n'a pas laissé de commentaire.

Anthony W.
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Absolutely nothing.

Joan W. | Premières impressions |
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Great customer service

George S.
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I have found this location to be of exceptional quality. The premises is always clean and presentable. The equipment well kept and maintained and the personal always cordial, professional and articulate. The facility is head and shoulders above any other rental facility that I have had the pleasure of dealing with. Thank You.

Myles O. | Expérience générale |
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Pleased with the service. Thank you!

Douglas H.
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Le client n'a pas laissé de commentaire.

regina D.
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Everyone was extremely helpful, professional & courteous!

Terry J.
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Le client n'a pas laissé de commentaire.

MARQUITA DELVERN P.
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Fast and respectful customer service.

Hashim M.
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Le client n'a pas laissé de commentaire.

yolanda E.
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Le client n'a pas laissé de commentaire.

Kathryn M.
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Le client n'a pas laissé de commentaire.

GARY W.
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Le client n'a pas laissé de commentaire.

orvil T.
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if we can tell customer that we cannot smoke inside the rental equipment, that would be wonderful. The truck i rented was smelling smoke. and since i do not smoke, it was hard for me breathe.

Richard L.
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David, and Sky were very cordial, professional, conscientious, compassionate, and expedient during the entire rental process. Keep up the great attributes David & Sky.

ROBERT EDWARD JR W.
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Le client n'a pas laissé de commentaire.

Georgina A.
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Le client n'a pas laissé de commentaire.

nelson M.
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Le client n'a pas laissé de commentaire.

GUINCO K.
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Need to add a way to lock the trailer to the hitch.

Andrew K.
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Le client n'a pas laissé de commentaire.

Michael O.
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Le client n'a pas laissé de commentaire.

Bruce H.
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Le client n'a pas laissé de commentaire.

jennifer M.
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The works here was great very professional and caring of your needs.. Thanks guys keep up the good work.

Jacqueline B. | Expérience générale |
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Great

brenda w. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Bruce H.
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The staff was great. They helped me hitch the auto transport and directed me onto it.

KATHY JANE G.
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Le client n'a pas laissé de commentaire.

Vance K.
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Very quick, professional, and polite service.

Shamekia D.
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Le client n'a pas laissé de commentaire.

Tammie S. | Premières impressions |
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Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.

Craig B.
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Le client n'a pas laissé de commentaire.

Mariah K.
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Le client n'a pas laissé de commentaire.

Anita M.
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They called me after we left and asked about a dent in the driver's door. There wasn't one when we left it. Should have taken pictures after too.

Severo G.
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Great customer service at this location. Thank you

DYKEL M.
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Le client n'a pas laissé de commentaire.

CYNTHIA C.
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Le client n'a pas laissé de commentaire.

LAMAR W.
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EVERYTHING WAS HANDLED IN A VERY PROFESSIONAL FASHION

Dennis S.
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Le client n'a pas laissé de commentaire.

lonnie R.
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Le client n'a pas laissé de commentaire.

VERONICA MONQUIE A.
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Le client n'a pas laissé de commentaire.

Rachel B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicky G.
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Le client n'a pas laissé de commentaire.

Cinetrea G.
Évaluation :

Nothing I can think of.

BARBARA D.
Évaluation :

My reservation was for a different location 2 hours prior to p/u I was told can not available which put me over the miles I estimated. Received no help in showing me what to do with walk around customer service needs to be worked on

ROBERT B.
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Le client n'a pas laissé de commentaire.

Christina T.
Évaluation :

If someone orders moving blanket have them for them. Instead of having to come back to get them real inconvenience when someone trying to move

Gary M.
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Le client n'a pas laissé de commentaire.

MARLA A.
Évaluation :

Service was A+!

Madeleine S.
Évaluation :

Very helpful but it seems like they need more help on Saturday morning. Your app wasn't very useful during the check-in process in spite of having a reservation.

Torian N.
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Le client n'a pas laissé de commentaire.

LATAUNA MATHEWS W.
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Le client n'a pas laissé de commentaire.

Anngela N.
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Le client n'a pas laissé de commentaire.

angelia E.
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Le client n'a pas laissé de commentaire.

Dennis C.
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Le client n'a pas laissé de commentaire.

Bruce H.
Évaluation :

The ample loading/unloading dock area is fantastic. The staff were very friendly and respectful. The store was very clean. The area for improvement would be in the store where there is very limited display of products due to the High piles of packing boxes on display. The store floor area did not appear to be much smaller, if at all, than the Amarillo North facility.

Vu D.
Évaluation :

Great customer service from the time I walked in the door to drop off! Lady at front counter to the gentleman hooking up the car dolly were very kind and courteous! 5 star service all around!

Gary G.
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Great customer service

Jackie C.
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The team was awesome

Trevor C.
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Le client n'a pas laissé de commentaire.

Kyle P.
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Le client n'a pas laissé de commentaire.

Paul W.
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Le client n'a pas laissé de commentaire.

Jeffery B.
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Worst reservation experience of my life

LENTHELL DWAYNE S.
Évaluation :

Everything was great and awesome customer service the gentleman who served us very apologetic that no units was available and to check back in a few weeks

Dan K.
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Great service. Friendly folks.

Darren L.
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Le client n'a pas laissé de commentaire.

April S.
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Le client n'a pas laissé de commentaire.

Manuel C.
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Le client n'a pas laissé de commentaire.

Linda M.
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Quick fast service and great customer service. Will tent again

Laynette D.
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Le client n'a pas laissé de commentaire.

AMY D.
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We mostly dealt with the assistant manager: Tramell Allen! He was fantastic. He really helped us out, when it came to renting and then extending the rental of the van and truck we needed for our move. Thanks so much, Tramell!!

Sterling B.
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Le client n'a pas laissé de commentaire.

Damon W. | Premières impressions |
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One of the best Uhaul locations I've been. Very helpful and knowledgeable.

JAKETA C. | Premières impressions |
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Staff were friendly, however online orders don't transfer to the facilities. This makes them have a lot of confusion about your reservation and they charge when they're not supposed to.

natasha S. | Expérience générale |
Évaluation :

We have been trying to close on buying a new home foe over a month now. With all of the stress that has been added. Uhaul has taken the biggest burden from us. The men and women have gone above and beyond yo help us in this difficult time of need. I cant express our gratitude and hope that ever company can meet uhaul standard of customer service. Thank you thank you thank you!!!!!!!!!!

michelle N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lacretia R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Byron H. | Expérience générale |
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Staff was extremely helpful.

rayford h. | Expérience générale |
Évaluation :

The fire header running in the overhead of my storage unit did create some rusty damage on my contents due to condensation.

LATRICE D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Byron H. | Premières impressions |
Évaluation :

Trammell Allen was friendly, helpful, and thoughtful!! He represented the service you would want your company to have!

harold h. | Premières impressions |
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The lady that checked me out was really rude

lakena S. | Expérience générale |
Évaluation :

I appreciate uhaul, they really helped me out when i needed a storage location.

Ulises M. | Expérience générale |
Évaluation :

Thanks for all

Carlin r. | Expérience générale |
Évaluation :

I did not authorize my closeout. The manager David wiley committee fraud. He took my account and closed it out and put it in my soon to be ex-husbands name. Roy Mitchell. I am calling my lawyer

Kimberly F. | Expérience générale |
Évaluation :

Great place and people.

GAIL Y. | Expérience générale |
Évaluation :

Location was perfect for me

Vicki B. | Expérience générale |
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.

armando m. | Expérience générale |
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Thanks for everything great place !!!

Shanon E. | Expérience générale |
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I really appreciate the experience and the grace with which you guys handled me.

germaine D. | Expérience générale |
Évaluation :

Ms. Jones and Mr. Allen were very friendly and very helpful.

linda c. | Premières impressions |
Évaluation :

Whitney was very helpful and gracious. We started the move in this AM and the young lady (didn't get her name) showed me how to access the facility and located my unit...very much appreciated.

ANGELA M. | Expérience générale |
Évaluation :

The staff was always friendly and helpful

SHIRLEY L. | Expérience générale |
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Only problem elevator sometimes not working, but management gets it fix ASAP. All personnel helpful and friendly. I moved out one week early so praying for one week refunded 😬🙏Thanks!!

andrea j. | Premières impressions |
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The employees are very helpful and the storage facility is quite nice.

Dana c. | Expérience générale |
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Kendrick White Jr. Is always helpful/willing to go the extra mile. He always has a positive attitude no just with me but to every customer no matter how busy the store would be. Service Excellence!

sylvia a. | Premières impressions |
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My family has been using this U-Haul company off and on for 16yrs and are very pleased. Thank you

JUAN S. | Expérience générale |
Évaluation :

Overall great experience. It is a little dirty and we did see roaches but it could also be from the tenets. Access after hours was a hit or miss. We tried to access our storage after 10pm and couldn't

Christine E. | Expérience générale |
Évaluation :

Great Customer Services

Tierney P. | Expérience générale |
Évaluation :

Only issue I was told I would be charge for the price of 1 big storage after they gave me 2 small ones because they were out. Never happened. I had to pay for 2 almost $200. Other than that it was ok.

Aurther D. | Expérience générale |
Évaluation :

My unit was easily accessible and the elevator was spacious. Carts were always available, and THERE WAS NO DUST on my things after 2 years in storage! I will definitely recommend this facility! Thanks

Tramell A. | Expérience générale |
Évaluation :

The only thing I didn't like was 2 days after my due date without a payment the horasing letters started coming in the mail...that is ridiculous

Mary T. | Expérience générale |
Évaluation :

The areas I listed as no was due to the last 3 days at the facility. This was due to the attitude of the staff when I was moving out of storage. The elevator wasn't working and I stored my items on

Rachel Q. | Expérience générale |
Évaluation :

People was rude

Charles M. | Expérience générale |
Évaluation :

Excellent experience

Torria G. | Expérience générale |
Évaluation :

Good storage facility will recommend and use again.

Miyaki R. | Premières impressions |
Évaluation :

Everything and a everyone was great! Great customer service!

Kimberly R. | Premières impressions |
Évaluation :

I had a wonderful experience at the 820 and John T White location. The lady that assisted me was very friendly and knowledgeable. I believe her name was Whitney.

ALLYSON G. | Expérience générale |
Évaluation :

The staff is informative and professional and happy!. This site is super clean and accessible. I would highly recommend U-Haul off of 820/John T White to anyone looking for a safe and secure storage.

jill c. | Premières impressions |
Évaluation :

The employees who helped me were courteous and extremely helpful. Very pleased.

Delicia J. | Premières impressions |
Évaluation :

Very helpful and friendly

norma l. | Expérience générale |
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Had arrangements to enter after hours. Could not access. Had to find another storage option that evening. I never moved in. Your associate that rented the unit did not show me after hrs process.

DELONDA K. | Expérience générale |
Évaluation :

My move out was great! The rental was not so great! I rented a truck and returned the truck the same day 3/29/2019. Some how there was a mix up. my card is still being charged! NOT HAPPY AT ALL!

david s. | Premières impressions |
Évaluation :

Great service

Steven C. | Expérience générale |
Évaluation :

It was okay!!! We did have the elevator go out during our time.

Corey H. | Premières impressions |
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Was billed for about 15.32 over estimated numbers of the usage, still have not been reimbursed for it, other than that I am satisfied.

Shesaunthralyn S. | Premières impressions |
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The crew was nice and understanding.

Yves N. | Expérience générale |
Évaluation :

Thanks

Monteze M. | Expérience générale |
Évaluation :

Will be using this facility for years to come

Renee B. | Premières impressions |
Évaluation :

Super Customer Service

Leslie W. | Premières impressions |
Évaluation :

Very professional

MARA T. | Expérience générale |
Évaluation :

Very good experience.

Eileen H. | Réservation |
Évaluation :

Very pleased with overall experience. No one at pick up spot but keys and truck we're easily obtained.

patricia k. | Expérience générale |
Évaluation :

10/29/18 As a current customer#2645 Uhaul, storage area & hallways has no debris or trash & restrooms has maintained a cleanliness. I’m grateful to staff Sara, Malachi & Brittany. Thanks! PKing#2645

arthurlon b. | Expérience générale |
Évaluation :

I always use Uhaul and have been satisfied with the service.

Anna M. | Expérience générale |
Évaluation :

Everyone I interacted with was friendly and helpful. The only thing about this location is that it can be hard to get to if you aren't familiar with the area it's in.

helen j. | Expérience générale |
Évaluation :

Staff at 820 facility very friendly and nice

Winfred W. | Réservation |
Évaluation :

Always excellent and courteous service at this location.

Marjorie R. | Réservation |
Évaluation :

Great service.

TREEVA R. | Expérience générale |
Évaluation :

Great experience!

Christian H. | Expérience générale |
Évaluation :

I'm thankful for blessing me on paying $20 instead of $294, Thank you so much.

LAVERN G. | Réservation |
Évaluation :

Great customer experience. Unfortunately, I can't remember the lady who assisted me at the storage unit, but she went above and beyond in helping me.

GEORGE W. | Expérience générale |
Évaluation :

Everyone were excel to us the Knight Of Columbus.

Tanille A. | Expérience générale |
Évaluation :

Nice doing business with you all

Wendell M. | Expérience générale |
Évaluation :

A+. OK!

Nancy C. | Expérience générale |
Évaluation :

When i moved my stuff out of the unit i stored my stuff in there was roaches coming out and also roaches where hiding in the crack of my table and i didnt like that at all i brought roaches out with

Anthony C. | Expérience générale |
Évaluation :

The only thing we had a problem with what is the elevator was always out of order.

elizabeth l. | Expérience générale |
Évaluation :

Very helpful staff

connie i. | Expérience générale |
Évaluation :

Paul the manager was great. Helped when I ran into hiccup with my move. Very customer service oriented

Mindy T. | Expérience générale |
Évaluation :

I am grateful that the staff was understanding of my difficult situation and worked with me so that I was able to move out at a fair price. Always have been treated very well by the staff here.

Non reviews have been submitted for this location.

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