Évaluations des clients U-Haul Moving & Storage of East Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Lake

Cote générale :

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Michael M.
Évaluation :

The location was fine and customer service was great. The age of the truck had over 95,000 miles on the truck. The steering may need some service because the steering was very loose and you needed to turn the steering wheel a lot to make a normal turn. All four back tires may need air as well. It seemed the truck has seen its better days.

NICOLE M.
Évaluation :

I was having trouble with the mobile check-in process, so I went inside to ask for help. The associate (I wish I had gotten her name!) was friendly and knowledgeable. She assisted me with check-in, and explained clearly to check the vehicle mileage and the drop-off process. Her help was indispensable - highly recommend! About the equipment: the van displayed a "change engine oil" message as soon as I started it. It also felt like the tire alignment was off. Regardless of these issues, the van drove well overall, and it was very clean.

KATHLEEN J.
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Le client n'a pas laissé de commentaire.

Kenneth R.
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I am very upset and will never use Uhaul again. On top of being charged for something I didn't use, I was double charged. Only to be offered a freaking $5 gift certificate. Horrible

Taylor I.
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Le client n'a pas laissé de commentaire.

STEVEN P.
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Do not wont pay for insurance drive er damages

Eric V.
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Le client n'a pas laissé de commentaire.

Rebecca H.
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Those working at this location are always very helpful. This is my "go to" location for renting equipment and installing hitches. I never have a need to question the safety of the equipment of any connections. This is a model U-Haul office for every U-Haul business.

Casey P.
Évaluation :

I couldn't get the app to work to take pictures of the bad spots on my truck. The truck also smelled badly of cigarettes. Overall it was a fine experience. We got moved and the truck was exactly what we needed.

Eric B.
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Moving company damaged our stuff

Curtis H.
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Get better employees

Chasity D.
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I was charged extra and wasnt informed. My bil total was different than what I was told

Donna B.
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Le client n'a pas laissé de commentaire.

Jose M.
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Le client n'a pas laissé de commentaire.

Tenika B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Pamela H.
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Le client n'a pas laissé de commentaire.

Marcus W.
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The mobile/smartphone renting feature was not functioning properly, and there was no one at the store to assist in renting the vehicle. Whoever was working the store that day taped a note to the door stating that they had gone to the bank and would be back later.

Lee F.
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Le client n'a pas laissé de commentaire.

April A.
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Le client n'a pas laissé de commentaire.

april j. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Bart B.
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Le client n'a pas laissé de commentaire.

Jonel F.
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Le client n'a pas laissé de commentaire.

Calvin J.
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Online check in worked very well. Cut check out time in half. Spread the word!

John S.
Évaluation :

Everything went well and seems to be good like it is

Rebecca H.
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I am always pleased with the personnel at this Uhaul rental location. They are always very professional, fast, and pleasant. If they can't help me (which is rare) they help me locate what I need.

GARY P.
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Le client n'a pas laissé de commentaire.

John B.
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Le client n'a pas laissé de commentaire.

EVA J.
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Le client n'a pas laissé de commentaire.

Harold H.
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Le client n'a pas laissé de commentaire.

Ronda h. | Expérience générale |
Évaluation :

Staff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated

Derrick C.
Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin V.
Évaluation :

After verifying online that we could reserve a truck at a specific place and time, we were informed via text one hour before scheduled pick up that our place and time had been moved. This delayed several other services from happening on that day. The online check in did not work and the office staff was not helpful in resolving this until we were ready to cancel. We returned the truck on time and according to the office sign someone should have been there. Once again the online check in did not work. We had to call the 1-800 number to properly return the truck and it was marked as 20 minutes late on our receipt. We did everything within our power to hold to the agreement. U-haul did not and made this much more complicated than necessary. I don't believe this is a location specific problem. I feel that U- haul International Inc. needs to do a better job of it's operating procedures.

Earl S.
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I was charged twice for two hours of service for the tow dolly can't get in touch with anyone at the office so I have to go back over there and drive all the way back over there to dispute this will never recommend this to anyone else

William P.
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Outstanding customer service. Highly recommended.

Gregory P.
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Le client n'a pas laissé de commentaire.

joseph P.
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Easy and fast. A great place to work with

DILMUS P.
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Nothing leave well enough alone

Amanda B.
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When dropping off my equipment it was a hassle. I had 3 pieces of equipment that I rented. This was the last one that I dropped off. When I got there after a full day of dropping equipment at 3 different locations all across town there was a sign that said the customer service rep was gone to the bank. With no expected return time. I was frustrated that I had to wait to drop my equipment off. When she finally returned she was helpful and got me on my way quickly.

Jasmine M.
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Le client n'a pas laissé de commentaire.

Bonita W.
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Le client n'a pas laissé de commentaire.

Issac H.
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The Young Lady Was Awesome and Very Great in here Customer Service.. She needs a Promotion... I LOVE UHAUL...

TIERRA B.
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Le client n'a pas laissé de commentaire.

Cynthia W.
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Le client n'a pas laissé de commentaire.

Cyrus T.
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The nice lady walked me through everything and it was as easy as anything I've ever experienced. She was pleasant, knowledgeable, and spot on.

Gary L.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

anthony E.
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Went to first pickup which was on my paperwork. Then they sent me to another place. Gave me wrong address. They loaded trailer at wrong address then had to take it off so I could go to right location. Got to correct place and the trailer had a broken strap on it so had to wait for it to be replaced. Took me 4 hours to get the trailer.

Justin L.
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Le client n'a pas laissé de commentaire.

JAILYN S.
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Le client n'a pas laissé de commentaire.

Erica W.
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Le client n'a pas laissé de commentaire.

Lakyah B.
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Le client n'a pas laissé de commentaire.

Henry A.
Évaluation :

We did not appreciate how we scheduled 10 days in advance to pick up our truck from a different location and the day before we were moving we were scheduled to go to a different location at a completely different time. We don't understand what the point of making a reservation is. The worker at our location was very nice, but is not in a safe part of town which is why we specifically requested another location.

Paula S.
Évaluation :

This location was terrific! The problem is I had a "reservation" at another location. When I got there, they didn't have anything for me!!! I had to drive 40 minutes away so get what was "reserved" at the original location. Reservations obviously don't mean anything! Also, what about the $50 reservation guarantee? I was get to $50 if they didn't have what was reserved. Didn't get that since they found another one - even though it was 40 minutes away. Should have given me my $38 rental for free since I had to go around the world to get it. But like I said, experience at this one location was great.

Donna T.
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Le client n'a pas laissé de commentaire.

Paul M.
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I think her name was Stephanie, but young lady who assisted us at the drop off location was extremely friendly and helpful! Outstanding customer service!

Yonatan M.
Évaluation :

Super nice and helpful

Dawndra D.
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Le client n'a pas laissé de commentaire.

Sharifa M.
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Reserved and appliance dolly and it wasn't available. Truck lagged like the transmission was gonna go out. Manager on duty was very uncompromising and did nothing to try to accommodate. She sat on Facebook while the guys in the store tried to resolve my issues.

Marquis S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

BARRON G.
Évaluation :

The payment has been ran on my account twice and was charged for damages which is supposed to be refunded so we will see about that

Rodney W.
Évaluation :

Stop getting over on people. First y'all charge 39.99 for the truck(1) then you charged 99cents a mile(2) then we have to put the gas back in the truck(3) that's too much

Kyle H.
Évaluation :

Clean your trucks

Dennis B.
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N/A

John W.
Évaluation :

Wash the van before renting it out and make the app work more user friendly

SCOTT B.
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We ordered a hand truck at the same time we reserved the trailer. When we arrived for pickup we were told there were no hand trucks available. We were not notified at the time we made the reservation nor prior to our pickup time. This was extremely inconvenient for us. We had to search various places, which was time consuming, to find a hand truck (and not at a UHaul dealership). Not reliable

Elam H.
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Le client n'a pas laissé de commentaire.

Dave B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JAMES H.
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Le client n'a pas laissé de commentaire.

Derick R.
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Le client n'a pas laissé de commentaire.

John D.
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1. I found a *used* facemask on the dash under the window after I drove off the lot. 2. My phone battery died en route to return the vehicle, preventing me from checking in online, and resulted in me having to pay an extra $20 charge for overnight return.

Marvin H.
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Le client n'a pas laissé de commentaire.

Dave B. | Premières impressions |
Évaluation :

There are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.

Kimberly E.
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Le client n'a pas laissé de commentaire.

CICELY T.
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Le client n'a pas laissé de commentaire.

STEPHANIE B. | Expérience générale |
Évaluation :

Great staff and management! Thanks so much for everything Eastlake UHaul.

ASHLEY N.
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Le client n'a pas laissé de commentaire.

Unique H.
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Nothing customer service was wonderful

Pernell D.
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Le client n'a pas laissé de commentaire.

JUSTIN L.
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The young lady who helped me get my trailer hooked up took my man card. I'm glad to give it up. She was kind, professional and knew what she was doing. Friendly and understanding. She was very impressive and taught me a few things. Ten points!

CORNELIA R.
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Le client n'a pas laissé de commentaire.

Achiera S.
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I returned the truck after hours. The convenience of this is awesome!

Mary D.
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Just keep up the good work ! Hands-down the best location I have come across for any and all of your moving and storage needs.

STEVEN W.
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Le client n'a pas laissé de commentaire.

Jessica G.
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I don't know of anything. Always love my experience here.

TONINETI S.
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Le client n'a pas laissé de commentaire.

TONINETI S.
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Le client n'a pas laissé de commentaire.

MELVIN T.
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The guy that helped me was the epitome of customer excellence. Very prompt, educated, and courteous. He was in the store a lone, and was so prompt he helped both customers out without a long wait.

James K.
Évaluation :

This is not a good part of town. I dropped the unit off and had to take bunch of pictures just so I could return it. This just draws attention to the only white guy around at 7:30 PM Saturday night. This could have be a very dangerous situation. Please don't misunderstand me, the people working there were great - it's the return after-hours process that was really bad.

LANNIS B.
Évaluation :

When I returned the van the employee was on her cell phone through out the transaction.

Samantha E.
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The Young Ladies Who Work When I Visit The Store Are Very Nice and Helpful. Thank U. Stay Safe.

Tameeko W.
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Le client n'a pas laissé de commentaire.

Kristen C.
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I placed a reservation a few days before I intended to pick up a van. Fifteen minutes before my scheduled pick up, I get a call from someone at the store saying that my van is not there and I need to call other stores to see if they can help. He was not helpful at all, didn't try to call anyone for me or even give me a number to call. He just said he didn't have anything for me and I was out of luck. I called at least EIGHT different U-Haul stores and no one had any vans or trucks. I had to be moved out the next day. ALSO I reserved a dolly and wasn't able to get one of those either, even though the store that I ended up getting a truck from (by the way, I'd reserved a van and my only option was to get a TWENTY SIX FOOT TRUCK-not at all what I needed!!!!!) had two follows and told me I couldn't use them. I moved from Birmingham to Huntsville and had to bring the dang truck back to Birmingham after moving. The whole situation was a NIGHTMARE and I ended up spending probably $200 more than intended because of all of the nonsense. I do not yet have a job in Huntsville and because of the pandemic, my hours have been cut at my Birmingham job. I had to spend 3/4 of my last paycheck on this. Truly a NIGHTMARE. Terrible experience.

Judy F.
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Le client n'a pas laissé de commentaire.

Louie G.
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Recommended on a better action by policy. Body dirty windshield with bugs. No joint tour of unit. Fuel is not full. A metal rub noted on a side not told to me. This unit was said to be ready for me when I arrived. That part was fast.

Marshall H.
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Le client n'a pas laissé de commentaire.

Kevin L.
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Le client n'a pas laissé de commentaire.

Louie G.
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The vehicle was said to be ready. The interior of the truck was clean. The exterior was not washed winndshield with bug remains. There was no mutual exterior inspection. I waited (agent had moved on) to report a noted an aluminum streak smudge and was told to take picture and report on subsequent email. I also remarked the fuel was not full. It was their effort to get me out asap. That part is commendable.

TaRicca M.
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Le client n'a pas laissé de commentaire.

Vivian G.
Évaluation :

Uhauls sites are not recommended. Not accurate on the liability of rentals. I went to 2 different places with reseevation and they didnt have the trucks. Affortunatly I call this one before I submitted my reservation and the experience was extremly good.

Sheryl K.
Évaluation :

Have more employees working on a Saturday morning.

Jasmine B.
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Le client n'a pas laissé de commentaire.

Shannon C.
Évaluation :

Courtney was awesome. The vehicle was not clean and he made sure to fix it before I left the site. He was helpful with me getting into the storage area.

Emory H.
Évaluation :

I rented 24 blanket thingy/moving pads... and I returned the trailer after hours with the pads in the back because I didn't know how to return them. I took a picture to show the trailer was clean, then put thec24 pads in there... I was afraid they could be stolen but didn't have any instructions of how to return them... other than that it was a great experience

Devan G.
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Le client n'a pas laissé de commentaire.

Marche G. | Expérience générale |
Évaluation :

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Marche G. | Premières impressions |
Évaluation :

Representative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!

Dorris S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Harold M.
Évaluation :

They completely messed up my reservation I didnt get to use the truck& was late for work!!!! Almost lost my job!!!!!! Very unprofessional

Teresa B.
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Great customer service both times. Thank you so mu h

Darryl A.
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The lady was extremely nice and accommodating

CEDRIC H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Melissa J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

regina s. | Expérience générale |
Évaluation :

Every time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me

lesia b. | Premières impressions |
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Every is very nice and friendly and helpful

Lutricia B. | Expérience générale |
Évaluation :

need longer night hours for access for working people and on weekends.

Dorris S. | Premières impressions |
Évaluation :

service rep was very competent and was intent on making this a pleasant and productive experience

Margaret W. | Expérience générale |
Évaluation :

Staff was very nice except Marissa the new Manager.

Sharon L. | Premières impressions |
Évaluation :

Worker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.

Tracey M. | Premières impressions |
Évaluation :

The lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6

JESSICA P. | Expérience générale |
Évaluation :

Very good used them all the time

JENNIFER D. | Expérience générale |
Évaluation :

No problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.

Gwenlyn B. | Expérience générale |
Évaluation :

Customer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service

JEFFREY F. | Expérience générale |
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No additional comment

Diane J. | Réservation |
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They were very courteous

Friatina W. | Expérience générale |
Évaluation :

Great job and keep up the good work

james b. | Expérience générale |
Évaluation :

They was really friendly an helpful every time i needed help they was rite there when i needed help

Juniel R. | Expérience générale |
Évaluation :

The staff was very professional and respectful. They made everything simple and understandable

Non reviews have been submitted for this location.

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