Customer Reviews for U-Haul Moving & Storage of East Madison

Évaluation :

5

Free Coffee

Évaluation :

5

Easy, no fuss, fast, easy to work with.

Évaluation :

3

Our truck shook if driven over 55 miles an our. This added an hour onto our trip being the speed limit was 70 mph for most of the trip.

Évaluation :

5

Free Coffee

Évaluation :

4

Great customer service...good deal

Évaluation :

3

The service people were average. I felt as if I was a distraction for them

Évaluation :

5

Keep the quality at this level, don't screw it up with supposed cost saving wild ideas.

Évaluation :

2

The guy I got the truck from was fantastic. He was fast and helpful. The guy that I returned the truck to tried to tell me I had the truck for 3 days and I got it this morning at 11am!! I asked if he had the right customer and his respond was “I think I do?” I HAD TO DO THE MILEAGE CALCULATIONS MYSELF. Ridiculous. Need better staff. Also i never received my receipt in my email but he says he was going to send it. I wasn't even surprised by that either since I knew he was struggling trying to explain the charges to me.

Évaluation :

5

Super simple . Dropped off and was quickly on my way

Évaluation :

4

Some of the furniture mats were burnt/had holes in them. I don't think I should be renting items in that poor of shape.

Évaluation :

5

The comments I wanted to include have nothing to do with this location, just to be clear. They are for the dropoff location we tried prior to this one, 4726 E Broadway, Madison, WI. That site was closer to our location so we tried it first. When we went in to speak with someone about returning the trailer we were told to just drop it and someone would get to it. However, we wanted a receipt (proof that it had been returned and for our records). The man working the counter outright refused to give us one and would absolutely not do his job at all. The only thing he would say was that "if you want a receipt you can wait 2 hours and maybe I'll get to it". That location was absolutely terrible and I would not recommend it to anyone. The location on Atlas was great however and there were no issues at all.

Évaluation :

1

I spent time online pre- registering. Online stated my uhaul would be free if not ready or something. I got to location and nothing went smooth and had to start the process all over Annoyed

Évaluation :

4

Perhaps you could number the parking spaces for the trucks.

Évaluation :

5

Fantastic location and team. Very helpful.

Évaluation :

5

Ce n'est rien

Évaluation :

5

Customer rep was helpful, very friendly

Évaluation :

5

All the guys at the Atlas Ave location were great!

Évaluation :

3

The guy we spoke with and checked us out was rude. We had not done this before and he was not helpful... his tone and attitude was very inappropriate.

Évaluation :

5

Great interactions with several staff throughout the process. Friendly and helpful.

Évaluation :

5

Better drive up signage closer to the road. It was a little confusing what entrance I should use.

Évaluation :

4

Mirrors on truck weren't adjustable.

Évaluation :

4

Location operates well. Lots of products available if you need them.

Évaluation :

5

Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.

Évaluation :

5

Jason hill and Alex pope were terrific! Give them a raise!!!!!!

Évaluation :

5

The staff is AMAZING!

Évaluation :

5

Original location was Stuff and Store down the street. THEY WERE NOT OPEN!! I showed up at my reserved time and nobody showed up to work that day to hand out the keys! I went down the street and the boys there scrambled to help me out and get a truck. I was lucky that worked out. Things could have ended very badly if not.

Évaluation :

5

I reserved an appliance dolly two day's expecting to be charged for two days. I picked it up on Saturday at 8:30 am and dropped it off on Sunday at ~11:00 am. I was only charged for a single day. I truly appreciate that customer-focused action by the attendant on duty when I returned the dolly. I will highly recommend this shop to anyone who I know. Thank you!!!

Évaluation :

5

I set up my reservation online. Everything was ready for me as ordered to pick up. Return was efficient - great experience! Merci!

Évaluation :

4

I am generally pleased. Equipment had only 1 minor problem (dome light). Will probably use again in a couple of days.

Évaluation :

5

The truck has a few issues noticed on the drive and after. It pulled to the right, as well as had a lot of okay and vibration of the steering. The odometer on the truck is also inaccurate. I notified of the first two issues, and a question on the third when I dropped the truck off. The staff member was extremely receptive and appreciative. I went back the next day (not to get credit, because I am not sure how to prove it) but to show (based of actual destinations and route, as well as mileage on caravanning vehicle) that the odometer was indeed of, but about 20 % and should be checked. The staff member this time was polite, but not very receptive, possibly defensive and said he would relay it to the mechanical side...I do hope this gets mentioned and remedied, partly for accurate future billing but also because it might be a sign of a more significant issue.

Évaluation :

5

Your employee offered me a different trailer after we walked outside to hook up the trailer. The trailer I was going to take was full of snow. The other available trailer was not full of snow. Very good customer service. Merci.

Évaluation :

4

Things were much better when we arrived today to pick up our reserved rental. Helpful stall. A great improvement from last several times.

Évaluation :

5

S.O.

Évaluation :

4

Check in and drop off was very quick...only complaint was my truck was totally covered with snow and ice and had no ice scraper upon pickup. Employees very friendly

Évaluation :

5

Very happy with the rental. Staff were helpful. Made the move easy.

Évaluation :

2

i believe i was over charged and did not receive the 50 $for my reservation being screwed ip

Évaluation :

3

Your charges are not reasonable

Évaluation :

5

Just add FREE COFFEE

Évaluation :

5

I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.

Évaluation :

5

There was an ice problem with the initial truck so that the lift gate would not lock. They quickly got me another truck. Great service!

Évaluation :

2

Waited forever to be waited on. We had reserved the truck. It was covered in ice and snow. Not cleaned. We find these changes are new. We use this service several times per month. Very disappointed.

Évaluation :

4

Person helping me was friendly and polite but it took 4 tries to complete my rental. I was asked 4 times to see my DL , 4 times giving my current address and phone number due to the employee having difficulty entering the information. I was patient even though I felt like leaving. Employee was calm although frustrated and was professional throughout

Évaluation :

5

Had to leave before I could confirm my card with the gentleman. Please use the Summit Card to complete transaction. Merci

Évaluation :

5

Make so I can pick a closer location

Évaluation :

5

Nothing!

Évaluation :

5

Great personal service.

Évaluation :

4

We thought we reserved a truck with a ramp. However, we were given a truck without a ramp. That made it much harder to move items like the refrigerator. However, the people were pleasant, and overall the process went smoothly.

Évaluation :

4

The staff is super helpful.

Évaluation :

5

The service was wonderful. Everything worked the way they said it would. The service person was knowledgeable, very helpful and skilled at his job. The one minor suggestion was that one of the belt's ends on the car tow dolly was frayed and made is somewhat difficult to slide through the slot. That would not stop me from doing business with them again. Thank you Atlas Ave. U-Haul staff.

Évaluation :

5

They had the trailer I needed at the time I needed.

Évaluation :

5

Free coffee.

Évaluation :

3

We had a one way rental when we booked over the phone. Very irritated that uhaul changed it to in town

Évaluation :

5

Nothing, I don't think it could have gone any better. Thnak you.

Évaluation :

5

Awesome experience. Was treated with respect and dignity!

Évaluation :

5

Agent was courteous and friendly and completed checkin process quickly

Évaluation :

2

Even though we had made this vehicle reservation 5 days ahead we waited 20 min to be waited on on arrival. Then we had to find the vehicle in the lot and remove all the snow off of it before leaving

Évaluation :

5

It takes time to rent. But worth the wait. Thank you

Évaluation :

5

Given that this location is quite far from where I used to live, this location would not be my first choice. However, the staff members there, especially the person who finally helped us get a truck was super awesome!! U-haul had switched my truck pick up location and the truck drop off location for the person renting the truck before me, with just an email. This led to confusion, delay, frustration, and two cab trips. Thankfully, the person at the desk managed to find a truck for us and saved the day!

Évaluation :

3

the credit card I used there was compromised with fraudlent charges fortunately the company shut down charges

Évaluation :

3

Got charged 150 for appliance dolly that WAS returned and uhaul said wasnt maybe check a little closer before billing people.

Évaluation :

3

One way rentals issue-only requested the van for 24hrs and charged for three days, told this was policy. Overcharged, disappointing and this is not customer focused. What happened to only being charged for what you use? Will not rent again from UHaul.

Évaluation :

5

Always friendly, helpful and quick.

Évaluation :

5

Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

Évaluation :

5

Best center that I have ever rented from

Évaluation :

5

The young lady at the desk Ann was always extremely helpful!!

Évaluation :

5

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

Évaluation :

5

Everyone was VERY helpful, prompt, and friendly!!

Évaluation :

3

Dirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.

Évaluation :

5

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Évaluation :

5

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Évaluation :

5

I was personally impressed by the manager's personal relationship. A+

Évaluation :

5

.

Évaluation :

5

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Évaluation :

5

The staff was very professional and courteous. The check out process was quick and seamless.

Évaluation :

5

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Évaluation :

5

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Évaluation :

5

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

Évaluation :

5

Great experience, very helpful

Évaluation :

5

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

Évaluation :

5

Thank you, for making everything painless ans stress free.

Évaluation :

4

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

Évaluation :

1

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Évaluation :

5

Very helpful staff

Évaluation :

5

I was very pleased with my storage.

Évaluation :

3

no need to comment

Évaluation :

5

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.

Évaluation :

5

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Évaluation :

5

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Évaluation :

5

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Évaluation :

5

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

Évaluation :

1

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Évaluation :

5

GREAT JOB ALL.One happy customer.

Évaluation :

4

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Évaluation :

4

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Évaluation :

5

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

Évaluation :

5

Excellent

Évaluation :

5

Everybody was very helpful when I called in to make monthly payments

Évaluation :

5

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Évaluation :

4

Everything was great

Évaluation :

5

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Évaluation :

3

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Évaluation :

5

Everything was great!

Évaluation :

5

I was very happy with the safety and dryness of the unit.

Évaluation :

5

Great experience, helpful staff!

Évaluation :

1

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Évaluation :

5

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Évaluation :

1

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Évaluation :

1

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Évaluation :

5

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Évaluation :

2

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Évaluation :

1

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

Évaluation :

5

I have always been treated like a VIP at this location both by management and the great employees.