Évaluations des clients U-Haul Moving & Storage of East Madison

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of East Madison

Cote générale :

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Craig F.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew T.
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We had a one way rental when we booked over the phone. Very irritated that uhaul changed it to in town

Paul H.
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Nothing, I don't think it could have gone any better. Thnak you.

Nancy R.
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Le client n'a pas laissé de commentaire.

Cheryl E.
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Awesome experience. Was treated with respect and dignity!

Madelyn H.
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Le client n'a pas laissé de commentaire.

James B.
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Agent was courteous and friendly and completed checkin process quickly

Mary D.
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Even though we had made this vehicle reservation 5 days ahead we waited 20 min to be waited on on arrival. Then we had to find the vehicle in the lot and remove all the snow off of it before leaving

Thomas G.
Évaluation :

It takes time to rent. But worth the wait. Thank you

Oindrila C.
Évaluation :

Given that this location is quite far from where I used to live, this location would not be my first choice. However, the staff members there, especially the person who finally helped us get a truck was super awesome!! U-haul had switched my truck pick up location and the truck drop off location for the person renting the truck before me, with just an email. This led to confusion, delay, frustration, and two cab trips. Thankfully, the person at the desk managed to find a truck for us and saved the day!

Gregory C.
Évaluation :

the credit card I used there was compromised with fraudlent charges fortunately the company shut down charges

Gloria L.
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Got charged 150 for appliance dolly that WAS returned and uhaul said wasnt maybe check a little closer before billing people.

Dustin S.
Évaluation :

One way rentals issue-only requested the van for 24hrs and charged for three days, told this was policy. Overcharged, disappointing and this is not customer focused. What happened to only being charged for what you use? Will not rent again from UHaul.

Bill N.
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Always friendly, helpful and quick.

Wyatt S.
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Le client n'a pas laissé de commentaire.

Melissa P.
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Le client n'a pas laissé de commentaire.

Darci B.
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I have rent from this location several times. Always been a good experience, staff is helpful and knowledgeable.

RENE P.
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Le client n'a pas laissé de commentaire.

TRISTAN E.
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Le client n'a pas laissé de commentaire.

Aaron B.
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Uhaul staff Mahmut Kidan was very kind and helpful, and Uhaul staff like Mr. Kidan are why I keep coming back to Uhaul. Additionally, a tall gentleman installed and removed the trailer we rented, and he was full of joy and humor, another quality staffer making Uhaul such a reliable and steadfast business.

Juan O.
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Le client n'a pas laissé de commentaire.

Dominic H. | Expérience générale |
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Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

JAN Q.
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Le client n'a pas laissé de commentaire.

Ray E.
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Le client n'a pas laissé de commentaire.

Jaime G.
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Great service with pick up and drop off, great price too!

Kara M.
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I didn't appreciate that they changed my location after I made the reservation because it added to my mileage cost when I just needed the truck for a quick in-town furniture pickup.

STEPHEN S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John R.
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Le client n'a pas laissé de commentaire.

GARY L.
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Very nice to be able to return the unit and not have to go inside. Convenient!!

Sarah R.
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Le client n'a pas laissé de commentaire.

ROBERT B.
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The entire process at this location was as smooth and friendly as possible. Never had any issues with this U-Haul location.

JESSICA W.
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Le client n'a pas laissé de commentaire.

David M.
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We were on a tight schedule for moving. Despite multiple calls to confirm, the box did not arrive on the date at at the time it was supposed to. Trying to figure out what happened led to multiple phone calls with long hold times, and nobody able to answer the question why the box wasn't being delivered. It ultimately was delivered the next day.

SCOTT I.
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Le client n'a pas laissé de commentaire.

Gordon B.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Jim K.
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I went online to book a rental trailer from Uhaul to save time where I could just pick it up Friday night and go. There was one employee working and waited over 30 minutes for him to wait on one customer. It took another 10-15 minutes going in and outside for paperwork and booking up trailer. 45 minutes later I finally leave. Need to streamline your check in and get more help on Friday after 5 pm.

GENE V. | Premières impressions |
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Best center that I have ever rented from

Charles L.
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The desk clerk was very professional and courteous...That is why I would recommend this location.

Jalateefa J.
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Your staff are racist and your corporate office upholds racist actions of employees . I have paid for the truck for the amount of days that I had it with no complaint but today someone from Uhaul came to my home although the truck was paid for and took all of my office belongings which totaled around $50,000 worth of belongings . When I called to inquire they said they would need me to come and rent a different truck . I refused . I want my belongings returned NOW. I will be filing a suit against UHAUL today !

Nichelle S.
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Le client n'a pas laissé de commentaire.

Ben J.
Évaluation :

I had the best U-Haul rental experience of my life at the Atlas location. Fast check-out and check-in. Helpful employees. Trailer worked without issue. Returned early and was charged appropriately. If I need to rent something again I'm going back there.

Marshall B.
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The agent was very helpful when picking up and dropping off the trailer

Corey H.
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Le client n'a pas laissé de commentaire.

JEFFREY P.
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Didn't have pads loaded

ANN H.
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Le client n'a pas laissé de commentaire.

Evan B.
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Le client n'a pas laissé de commentaire.

Conor S.
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Very efficient staff led to good experience. Well done on pick up and drop off

Richard B.
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Le client n'a pas laissé de commentaire.

SEBASTIAN Z.
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I reserved a 26 foot truck. Two days before moving, you mysteriously no longer have that truck. I had to go with a 20 foot truck, and had to incur an out of town fee since I had to pick it up from a Uhaul across town. This severely impacted my move as I had only hired the movers for a certain amount of hours, assuming I had a 26 foot truck. What a terrible experience.

SCOTT S.
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Le client n'a pas laissé de commentaire.

TENACITY L.
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Super easy drop off process with no hidden tricks or fees, awesome experience with the Uhaul team!!

Keith R.
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Le client n'a pas laissé de commentaire.

ELIZABETH F.
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Le client n'a pas laissé de commentaire.

Kristina R.
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I chose to pickup the truck outside of normal business hours. I sat in the parking lot for 30 minutes, waiting for “approval” online before I was given the code to the lock box with the keys to my truck. That experience was very frustrating. I also didn't get all the equipment that I had requested/paid for, but I was reimbursed for it. Overall, the experience was decent but not great.

Kyle F.
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Le client n'a pas laissé de commentaire.

Doris R.
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Le client n'a pas laissé de commentaire.

Nikki W.
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Le client n'a pas laissé de commentaire.

JAMES G.
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I am terribly upset over my entire experience. I originally booked a truck from Crystal Lake, IL (10 minutes from the house I was leaving). I was then told the equipment wasn't available at that location and had to drive to Delavan, WI. That was bad enough, but then I was charged approx. $40 for additional mileage that was create due to the pickup location change. What a SCAM, I will NEVER use UHaul again!

JOSHUA D.
Évaluation :

I was told to go to one location to pick up my truck. When I got there, I was then instructed to go to another location to get my truck. I had to wait in line behind two other customers who had similar issues/or their sized truck was not available. This is really poor business. I'm not pleased.

Timothy C.
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Le client n'a pas laissé de commentaire.

RICHARD W.
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Le client n'a pas laissé de commentaire.

Hunter H.
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Le client n'a pas laissé de commentaire.

Val S.
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Truck smells like Elvis Presley

steven P.
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The best uhaul shop I've ever dealt with, and I use them monthly

Robert S.
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Everything was done well and professionally

Matthew J.
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Le client n'a pas laissé de commentaire.

Conrad M.
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Place many big signs from curbside to storefront that they key box is hidden off to the right of the main door.

Michael M.
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Le client n'a pas laissé de commentaire.

SIMIL S.
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Le client n'a pas laissé de commentaire.

ERIC JAMES O.
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Anne was a very helpful - just a great experience all around. Excellent facility!

Timothy L.
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Everything went very smoothly!!

David K.
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Le client n'a pas laissé de commentaire.

Michael G.
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Le client n'a pas laissé de commentaire.

Gregory G.
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Why own a trailer when you can go use one for $15.00 Super strong nice trailer

Steve C.
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Le client n'a pas laissé de commentaire.

MICHAEL Z.
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Free fresh coffee.

ZENGWEI Z.
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Le client n'a pas laissé de commentaire.

Kendra A.
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FAST SERVICE AND GOOD FRIENDLY PEOPLE THAT WORKS THERE

ken E.
Évaluation :

The staff at Madison East was very courteous and well informed....as always.

Brandon L.
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Allow me to utilize my in store credit towards the rental of my U-Haul and not have to wait 24 hours for my credit.

Jose L.
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Le client n'a pas laissé de commentaire.

Mark N.
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When returning, it took a while for someone to come around.

THOMAS P.
Évaluation :

All around great service from beginning to end

Lori N.
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I was on hold on the phone for a long time. Drive over there and there were three people standing there - while I was still on hold. Not cool. After that - Making the reservation, and pick up and drop off. Great service.

Shawn L.
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Le client n'a pas laissé de commentaire.

Michael E.
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Le client n'a pas laissé de commentaire.

LEONARD G.
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Le client n'a pas laissé de commentaire.

Sara S.
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Le client n'a pas laissé de commentaire.

Carolyn W.
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The computer system was really slow which is no fault of the location. Maybe UHaul needs to upgrade their system to avoid the long wait by customers along with the frustration the employees must be feeling.

D S.
Évaluation :

Le client n'a pas laissé de commentaire.

CAROL D.
Évaluation :

I checked in in advance. on my phone. I didn't see anyplace to get the key for the vehicle so I could bypass going into the office. Consequently, I had to go into the office to recheck in & pick up the keys. I will not check in early next time. The guys were very nice.

Rodolfo N.
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Le client n'a pas laissé de commentaire.

David L.
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Le client n'a pas laissé de commentaire.

Rhonda T.
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My experience was Great with them! Price was reduced, days were added on and the trainer had brand new tires!!

Elizabeth W.
Évaluation :

I liked this uhaul location.

rodger T.
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Le client n'a pas laissé de commentaire.

MARK E.
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Le client n'a pas laissé de commentaire.

ELLEN S.
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Le client n'a pas laissé de commentaire.

David W.
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none

Tracy B.
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Le client n'a pas laissé de commentaire.

teresa H.
Évaluation :

A gentleman by the name of Bob was in charge of returns. He gave me a good laugh. Thanks for making my day♡

Douglas Z.
Évaluation :

They were great to work with and went out of their way to get me on the road after we discovered my trailer lights weren't working correctly. They helped me resolve the issue and I was on my way!

Kerry G. | Expérience générale |
Évaluation :

The young lady at the desk Ann was always extremely helpful!!

AUDREY L. | Expérience générale |
Évaluation :

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

William N. | Premières impressions |
Évaluation :

Everyone was VERY helpful, prompt, and friendly!!

Kevin F. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

david t. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Evan M. | Online Move In |
Évaluation :

Dirty unit, was told there would be a lock on the door when I got there and there wasn’t. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don’t think worth the price per month that the unit costs.

Lucy B. | Expérience générale |
Évaluation :

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Angela M. | Expérience générale |
Évaluation :

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Louis O. | Expérience générale |
Évaluation :

I was personally impressed by the manager's personal relationship. A+

James R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

James R. | Premières impressions |
Évaluation :

.

Syed R. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Brianna M. | Premières impressions |
Évaluation :

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Adrianna M. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Anika P. | Expérience générale |
Évaluation :

The staff was very professional and courteous. The check out process was quick and seamless.

Nancy W. | Expérience générale |
Évaluation :

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Curtis N. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

Dennis o. | Expérience générale |
Évaluation :

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Nancy W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

James L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ADAM T. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Edward F. | Expérience générale |
Évaluation :

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

ELIZABETH F. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Matt N. | Premières impressions |
Évaluation :

Great experience, very helpful

Wes N. | Premières impressions |
Évaluation :

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

dannassia p. | Expérience générale |
Évaluation :

Thank you, for making everything painless ans stress free.

DAVID L. | Expérience générale |
Évaluation :

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

Amanda P. | Premières impressions |
Évaluation :

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Mary W. | Expérience générale |
Évaluation :

Very helpful staff

TERESA S. | Expérience générale |
Évaluation :

I was very pleased with my storage.

Laquita w. | Premières impressions |
Évaluation :

no need to comment

DAVID L. | Premières impressions |
Évaluation :

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn’t force us to make a decision.

Lisa h. | Expérience générale |
Évaluation :

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Paul B. | Expérience générale |
Évaluation :

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul B. | Premières impressions |
Évaluation :

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Tazuko F. | Premières impressions |
Évaluation :

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

David U. | Expérience générale |
Évaluation :

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

Bruce P. | Premières impressions |
Évaluation :

GREAT JOB ALL.One happy customer.

Martha T. | Expérience générale |
Évaluation :

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha T. | Premières impressions |
Évaluation :

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Jeneile L. | Premières impressions |
Évaluation :

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

RICHARD B. | Premières impressions |
Évaluation :

Great

GLEN J. | Expérience générale |
Évaluation :

Everybody was very helpful when I called in to make monthly payments

Nadine J. | Premières impressions |
Évaluation :

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Jeffrey E. | Expérience générale |
Évaluation :

Everything was great

Anika P. | Premières impressions |
Évaluation :

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Amber W. | Premières impressions |
Évaluation :

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Kelly R. | Expérience générale |
Évaluation :

Everything was great!

JAMIE T. | Expérience générale |
Évaluation :

I was very happy with the safety and dryness of the unit.

JESSICA R. | Expérience générale |
Évaluation :

Great experience, helpful staff!

Daren N. | Expérience générale |
Évaluation :

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Janis O. | Expérience générale |
Évaluation :

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Renee M. | Réservation |
Évaluation :

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Bubacarr C. | Réservation |
Évaluation :

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Andrew S. | Expérience générale |
Évaluation :

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Ron D. | Réservation |
Évaluation :

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Shoshannah E. | Réservation |
Évaluation :

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

DELBERT P. | Expérience générale |
Évaluation :

I have always been treated like a VIP at this location both by management and the great employees.

Essie J. | Expérience générale |
Évaluation :

The gate was easy to let people follow thru

Non reviews have been submitted for this location.

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