They have after hours drop off which made early return simple!!
Michael M.Customer Reviews for U-Haul Moving & Storage of East Madison
Testimonials From Recent Customers
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I was supposed to have equipment at the Waunakee location and no no one called me to tell me otherwise so I had to find out on arrival and wait an extra 4,5 hours to get a truck from a different location. Worst part is, the agent told me I didn't get my $50 refund despite them not having my truck. Terrible service.
KYLE B.The rental adventure was fine without glitches!
alan H.Great service!
Benjie E.The truck I got was not ok, I could not go over 60 mph and then could not take on the interstate. When over 40 it shook so bad it gave me issues with me back. Could only use one time cause not able to take on roads. I also put that on my check out and said I was not ok with the charges and no one contacted me!
ERIN W.Horrible reservation system. A lot of bad changes made by Uhaul to our online reservation caused lots of frustration and stress due to unreliability to obtain what we needed until the time of pickup. Very unacceptable reservation making system.
Susy C.Apparently U-Haul does not cater to businesses. We have used your service for several years at the end of our church's rummage sale. Every year we have a problem. We set up the reservation using a company credit card but when our driver arrives to pick up the truck, they have to pay with their personal credit card!? This year even the owner refused to accept the credit card on file and our driver was quite upset - but had no other option - and had to use her personal CC. We will actually be looking into other car rental places to see if anyone else has a truck with loading ramp and is "business friendly". Very frustrated!
Abiding S.Great staff and location! Very busy place and the staff is always hustling to get you out the door!
RODNEY T.All of the employees we interacted with were pleasant and helpful. They made the rental and return easy.
andrea B.Easy drop off.
George M.Wayne (owner) was helpful.
Elliot M.The agent was very knowledgeable and helpful. The call center was very helpful as well. I Needed to extend my rental which they did no hassles. Honestly I found every employee every step of the way competent,
Thomas C.The 3 employees did not have much information, one of them was a child.
SEAN C.Clerk was unable to find the keys to my rental, sent me out to search the van for them. Made me wait 10+ minutes while he called people asking if they had the keys. Eventually he found them on the counter in front of him. He handed me the keys without a word. Nothing like “thanks for waiting “ or “hey, sorry about that.â€
Paul B.The manager is not customer friendly. I have been to this location many times and since he has started he has not been friendly towards myself or other customers that I have seen him talk to. Also it seems like there is never enough staff to help at this location. I rented a car trailer and the straps to pull out the ramps need to be replaced real bad. I mentioned it to the guy that I dropped it off to and he said that he doesn't have enough time to work on it.
calvin B.This was a great experience. The staff was friendly and helpful. Check-in was quick and painless; the truck was ready to go, and we were on our way in minutes. The price was very reasonable, too. I'll definitely recommend.
Christina R.I reserved the truck at a downtown location because it was convenient for me but when they switched the location of my reservation it was a location on the opposite side of town from where I needed it. That was not convenient for me.
Jennifer G.I have no recommendations. I had a positive experience with the U-Haul representative.
Nathaniel M.I will refrain from commenting through this automated survey, and discuss this in length with a corporate representative.
Joshua B.Have a drop of lane/location for just trailers. Location was very busy but once I engaged an employee they were very helpful
James K.Thanks
ROGER M.We had a terrible experience as our original uhaul order (reserved in May) was canceled on us 2 days before we needed it. We were told we were out of luck, or we could drive an hour out of our way to get a truck. Luckily we were able to be flexible and customer service found us another vehicle a day earlier. Our trust in uhaul has completely been ruined, so we are unsure if we will work with the company again.
Anna S.This was an excellent rental experience.
Karen T.I was charged $160 for items I did not order. Was told I'd hear back from the location about getting a refund, but never did.
Lynell C.Water cooler with dixie cups.
MICHAEL Z.Wayne - the owner was extremely helpful and accommodating.
Patrick T.Wayne was great! Thanks!
James S.Nomedijeron que teina que rejistrar cundo cundo la regresara y tuve que pagar 20 dolares mas por que segun tubieron que checar las camaras
Francisco S.Management is very responsive to my concerns. Situation corrected. All is good.
Matthew M. | Expérience généraleMerci.
MAXWELL J.Service was prompt and friendly, pick up and drop off were very quick - thanks!
William N.I have rented from this location before, so was surprised that this experience wasn't so good. The van was dirty when I got it. There were food crumbs and pet hair on the seats, and the steering wheel was so grimy I had to wash my hands when I got it home. I then had to wipe down all of the handles and surfaces that we would be touching in the van. Returning it was very frustrating. This is not a reflection of the location, but of your after hours app. The app would not let me verify the location. I triple checked all of my phone settings for permissions, etc., but it wouldn't work. I tried to scan the QR code on the building, but that didn't work either. I tried to call you for assistance and was told the wait time was almost an hour. I tried to do a live chat, same thing. Meanwhile, I was sitting in a hot parking lot by myself after a very long day. This was after I had already been there trying to do this for 45 minutes. I finally gave up and took the van back home. I was able to return it when the location was open the next morning, but it was much less convenient. Also, between the time I tried to return it and the next morning one of the tires apparently picked up a nail (probably because I had to park it on the street overnight). The warning light was not on Sunday night. I only showed up Monday morning. I assume I am not being charged for that repair. This location is the most convenient for me, so I would like to rent from there again, but this experience was not good.
Robert J.1) The 5 X8 trailer that we order weeks in advance wasn't available. Had to go to a second location where we got stuck with the 6 X 12 trailer. 2)Trailer was attached to my U-Haul hitch WITHOUT 2 of the 3 rubber retainer gaskets on the three chains. Two of the three chains then came off west of Chicago with one of the chains striking and damaging the back of our Honda Pilot. Took 45 minutes to track down another U-Haul dealer to attach the hitch correctly.
Lydia B.The owner was wonderful and very accommodating. He went above and beyond to help me when another Uhaul fell through with my rental. I would highly recommend this Uhaul!! Angela
Angela S.It felt like there were absolutely no shocks on the 10" truck we used. I needed to pick up a bird cage and two birds with this truck. Because the ride was so horrible and bumpy, I could not transport the birds in the truck. They would have gotten sick. Now I have to drive back another 100+ miles to pick up the birds in my car. What an incredible waste of gas that is going to be!!
Kari G.Excellent customer service
Oladipupo S.Excellent service à la clientèle. Always get great customer service from the GM! Defiantly will come back here in the future
Patrick M..
Jim M.Nobody was at the desk. Pick was at 10am, but didn't get the truck until 10:30am due nobody behind the counter and long lines. That means I only was able to use the truck for an hour and 1/2.
Chad D.Smooth experience.
Thomas W. | Premières impressionsWe weren't aware that if we didn't return the uhaul truck by 7pm that we would be charged for another day. We even asked what would happen if we weren't done by 7pm and the extra charge was never mentioned.
Chelsey D.Lower mileage cost
Angela J.Facility was fine. I reserved a covered trailer. They only had an uncovered trailer. I had to take it because I needed to move.
Ryan B.Wayne was an excellent host and made my experience enjoyable from pick up through return. This is a well run location, and I look forward to visiting again in the future.
Peter S.The online check out took more time than to do in person - I had to wait 10 minutes to pick up the key from the clerk inside after everything was completed. Other than that everything was great.
Valerie S.Expand the building to hire more excellent customer representative like the ones on Atlas Court in Madison those guys go above and beyond the call of duty very polite well liked and they take care of the customers as required in your job description
ANNETTE B.The Local Uhaul was great. The woman who called me could have been nicer and kept her promise of 0,59 a mile. YOU OVercharged me. The company could have made certain after promising a 26 ft truck I would have one. Not lose it and then have to pay nearly double for my move.
Scott P.The 2 guys that helped me, for pick up and drop off, couldn't be more polite and helpful!
Gary H.24 hour rental unclear and misleading
ERIC T.I had a very good experience with this location!!
Liz M.The return process was very efficient.
MICHAEL A.Overnight returns were lined up into the street, making it difficult to get in, had to back up on street to use other entrance. Maybe some better signs to direct traffic to not block entrance i.e. "park on street if return line is full"
Bryan C.My biggest issue was self check in. When taking photos of the uhual it kept deleting the ones I already took after I'd move to the next side. I had to do each side 3 times which took me over 30 mins and they counted that time in as my pick up time so I had to have it returned before the time I actually was able to drive off with it. My other issue was I'm almost positive whoever has the truck before me may have not filled it all the way, and it was just sitting on F. I went 40 miles and it cost me $27 to fill.y calculations and mileage estimates all came out at 10 less that that and I checked multiple times and multiple estimates. When my uhual cost was already what it was that extra 10 may seem insignificant but my move was already a 5k plus move so extra cost just hurt even more.
Tabitha O.Seems like a nice location. I dropped off my vehicle afterhours and could not get the online check-in option to work so I had to call in to the helpline and they were able to sort it out with the staff at this location for me. Also frustrating that both my pick up and drop off locations were drastically changed without notice.
John M.The owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.
Kellin M. | Expérience généraleStaff member was very very helpful and explain things very well.
Lucinda T. | Premières impressionsIt would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.
Arthur M. | Premières impressionsAll the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!
MARIUS F. | Expérience généraleWayne has always been so helpful and accommodating
RANDY V. | Expérience généraleAll in all a good experience except the price seemed a little high for storage.
Louis L. | Expérience généraleWhile every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!
Cynthia K. | Expérience généraleMahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I've come to the store.
Cynthia K. | Premières impressionsCustomer service was awful. Very slow and unprofessional. Lazy employees
Heather C. | Expérience généraleThere is a person named Wayne at this location. He's fantastic and made my moving experience less stressful. Bog shoutout to Wayne!
Justin J. | Premières impressionsAwesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.
Kathryn R. | Expérience généraleWayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.
James C. T. | Premières impressionsHornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.
Bryan S. | Expérience généraleI have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.
Ellen C. | Expérience généraleGreat place friendly staff. Thank You for outstanding service would highly recommend you.
Daryl F. | Expérience généraleHad to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.
SANCHALI S. | Premières impressionsI booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can't even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don't ever bother.
Jason L. | Online Move InMy visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service.
Rodney J. | Premières impressionsVery nice and sweet
Ladeonna L. | Premières impressionsHad rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...
CHERYL F. | Premières impressionsStaff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.
Abigal B. | Premières impressionsI have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.
Ellen C. | Premières impressionsAnne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).
Dominic H. | Expérience généraleBest center that I have ever rented from
GENE V. | Premières impressionsThe young lady at the desk Ann was always extremely helpful!!
Kerry G. | Expérience généraleAnne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
AUDREY L. | Expérience généraleEveryone was VERY helpful, prompt, and friendly!!
William N. | Premières impressionsDirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.
Evan M. | Online Move InI would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Lucy B. | Expérience généraleMoving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
Angela M. | Expérience généraleI was personally impressed by the manager's personal relationship. A+
Louis O. | Expérience générale.
James R. | Premières impressionsThis was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
Brianna M. | Premières impressionsThe staff was very professional and courteous. The check out process was quick and seamless.
Anika P. | Expérience généraleQuick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Nancy W. | Expérience généraleOverall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
Dennis o. | Expérience généraleU-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Edward F. | Expérience généraleGreat experience, very helpful
Matt N. | Premières impressionsAnne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Wes N. | Premières impressionsThank you, for making everything painless ans stress free.
dannassia p. | Expérience généraleThe lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
DAVID L. | Expérience généraleOnline reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Amanda P. | Premières impressionsVery helpful staff
Mary W. | Expérience généraleI was very pleased with my storage.
TERESA S. | Expérience généraleno need to comment
Laquita w. | Premières impressionsThe person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.
DAVID L. | Premières impressionsRAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
Lisa h. | Expérience généraleI could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
Paul B. | Expérience généraleI've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
Paul B. | Premières impressionsI needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
Tazuko F. | Premières impressionsIt took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
David U. | Expérience généraleGREAT JOB ALL.One happy customer.
Bruce P. | Premières impressionsConsider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Martha T. | Expérience généraleSeemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Martha T. | Premières impressionsAnne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Jeneile L. | Premières impressionsExcellent
RICHARD B. | Premières impressionsEverybody was very helpful when I called in to make monthly payments
GLEN J. | Expérience généraleVery friendly and helpful. Will recommend to anyone who is moving from madison area
Nadine J. | Premières impressionsEverything was great
Jeffrey E. | Expérience généraleThe uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
Anika P. | Premières impressionsI was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Amber W. | Premières impressionsEverything was great!
Kelly R. | Expérience généraleI was very happy with the safety and dryness of the unit.
JAMIE T. | Expérience généraleGreat experience, helpful staff!
JESSICA R. | Expérience généraleDidnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Daren N. | Expérience généraleThankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
Janis O. | Expérience généraleI couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
Renee M. | RéservationI was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Bubacarr C. | RéservationFacilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Andrew S. | Expérience généraleDidnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
Ron D. | RéservationThis storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
Shoshannah E. | RéservationI have always been treated like a VIP at this location both by management and the great employees.
DELBERT P. | Expérience généraleThe gate was easy to let people follow thru
Essie J. | Expérience générale