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TAYLOR H. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of East Madison
Testimonials From Recent Customers
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the receipt emailed to me as a picture was horrific. Almost impossible to function as a receipt for reimbursement. An average developer could improve in couple hours - pls invest.
ken J.Demonte was great, was only there for 10 minutes. great overall experience. Will use again, John A.
JOHN A.I was told to rent a trailer in addition to the 20' truck I'd already picked up earlier that day. The staff at the Atlas Ct. location did not seem to be able to explain the differences in the size of equipment or the insurance coverages offered. I was simply asked multiple times what size trailer and how much insurance based on the cost of the insurance, not the coverage it would provide. I asked how each option compared to the insurance I had already purchased for the truck rental and the rep was not able to explain it.
JOYCE B.According to the movers I hired through your ancillary "Moving Help" service, the 20' truck I rented was not sufficient large to move the contents of my 2-Bedroom apartment. Upon dropping off the equipment, I double-checked the recommended sizes and found that the 20' truck is recommended for a 2-BR home or 3BR apartment, so I remain puzzled - I don't have that much stuff. Further, it was terribly confusing when the movers told me to return two bundles of blankets and the hand truck because they couldn't fit them on the truck - the locations in Madison could not make a note of it in the computer system, so were not able to credit my invoice for rental equipment I did not use or take with me. Further, I'm concerned I will be charged for the equipment itself.
Joyce B.In an emergency they came through. Very personable and willing to help!
Stacy M.I've rented from this location several times and I have never had any issues. The staff is friendly and helpful, the lot's easy to navigate, and there's always someone available to help with the rental truck. I could not be more satisfied with this U-Haul office.
Cydney F.Sticky floor of the truck, but everything else was top notch.
Brian S.I picked up the trailer I rented at 8 am and dropped it back off at 10:30am I went in and told them that I was here to drop off the trailer and the guy said ok I'll finish up the paper work I leave and go on about my day at 5:10 pm I'm getting a phone call asking if I'm dropping the trailer back off today I said I already dropped it back off at 10:30 this morning the guy on the phone said I didn't know you dropped it off I said I spoke with the guy who cashed me out and told him. I think y'all should have a better system for returning equipment
Jennifer B.When we came after hours to return the truck, we could not pull into the return canopy because the lane and canopy leading up to it were parked completely full of other trucks and trailers. Thankfully we had an online account and were able to return it using that link.
Dawn K.You were very professional, very clean and efficient. The van was new and clean. I had just rented a big truck for 5/1 That was also very impressive, but had been told I could pick up at 1:30 and when I got there I was told I couldn't get it until 4:00 that man was pretty rude. It was likeâ€that's the way it is â€"do u still want it†of all the times I rented that's the first time anyone was rude. I'm sure he was stressed since it was so very busy. Still would give you five stars. Thank you Penny marshall
Penny M.Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...
CHERYL F. | Premières impressionsFeel like customer service guy was great! Very easy going and professional give him a 10... Give this location a 10 but have issues with main co u-haul... 1) Process easy online with return but a little rediculous to charge 20 $because uhaul doesn't want to pay employees and wants tech... 2) The 80 $seemed a bit lofty for what I did so I'll consider trying a cheaper option like home depot next... But this location was great...
Brent A.Free fresh coffee.
MICHAEL Z.Waited an hour to get my reserved truck but overall the staff was great, nice and very helpful. Would definitely be back.
DANIEL M.I bought a storage lock and then returned it. I don't see it reflected on my account that I was credited for returning it.
Judith H.Great service always!
Joseph F.More respectful customer service
Hannah E.I was satisfied with the equipment and the service I received. Thanks
Roosevelt D.The person that checked us in did not get us what we asked for. He said they had that trailer on stock and then did the paper work and then brought a different trailer. We needed an in closed trailer and he brought out a open trailer. This same guy checked us in with a different trailer a week ago and did not explain anything about the truck.
Carol J.Just perfect location to drop off
James M.The problem was that I had reserved a 15 foot truck three weeks ago and when I arrived on Thursday to pick it up, I was told I had to go to another location to get it. When I got to that location, only 5 minutes later than I was scheduled to pick up the vehicle, there was no one there. So I drove back to the Atlas Court location and told them I needed a vehicle. They gave me a10 foot truck which meant that I had to make an extra trip to move all my sister's stuff. I thought I would have a truck with a ramp and the extra space I needed but didn't . I have used U haul for years so I know their trucks. I knew that the 15 footer would meet my needs. Why does someone reserve a truck weeks in advance if they don't have it when they arrive to pick it up?
robert G.Great service and prices
Alvin R.We spend approx. 1 hour doing the pick-up and drop-off. More staff would be good, but I do understand.
Lance H.The parking lot is quite a mess. The lines drawn for parking stalls are very hard to see including the arrows to indicate flow of traffic. Customers are parked haphazardly and exiting/entering the lot is confusing.
Naiya P.I had a reservation made to pick a 20' truck at a different location two weeks prior to my move. ..I initially had reserved a 15' truck but then called the next day to reserve the 20'for 9:00 a.m......I went to check on it the day before my move ..to see if things were still on hold...well...it wasn't...I was bumped to 2:15 in the afternoon.....and was told some gal by the name of Michelle changed the time.....I was not notified of this change.....so that literally upset me....and told them they best get me a truck for 9:00a.m. so fortunately they found me one...service needs to be followed through with when changes are made...and mine was an in town move....so....im going to be giving second thought to your company.....I have used you in the past.....and have never had such treatment......
Yvonne S.The tail light was missing from the tow dolly. They tried to fix it with tape and a couple pop screws but it popped out after a short time. My friend noticed it, the people there did not. They also had a difficult time getting the tow dolly hooked up and it took five tries to get the car in place. They were friendly people but it was still a long frustrating situation.
Sara W.everything was perfect
Daniel P.I have no complaint with this location. My complaints are with the U-haul website. I think it misleads you into believing there are more pickup and return sites than there really are. I was also upset that my original pickup location was changed to a location twice as far away. They told me after they changed the pickup that the guarantee was for the truck only, not the pick-up location. I was mislead on that, too.
Meredith M.Great customer service and very helpful. A special thanks to Alex and Bob. I appreciate ðŸ™your help.
Adib A.Friendly staff and quick service
Randall G.the staff was great, I was not. I guess I dont understand the purpose of reserving a certain time on a certain date in a certain location if none of those apply. Was sent across town to find my reserved truck, then charged for the extra miles - what?? Every location I was sent to had very nice staff, its the Uhaul process that does not make sense. Cant see using them again. Moving needs to be planned but my day was thrown off due to the adventure/scavenger hunt they sent me on to find the truck Id reserved a week before. Would not recommend U-haul, but the staff is great!
Macey K.Just a compliment to the staff. When we arrived, the storage locker we had was too small and we needed to get another one. The staff member who helped us took the time to locate another unit close to the first so we didn't have to schlep boxes across the yard, which was very considerate and appreciated.
Patrick M.Clerk had major trouble putting ball onto receiver hitch. I had to do nit for him finally. Rate went from 31 $to 287 $and ended up at 208 $. Was then told that I had to rent trailer for 2 days because I was going to a different city even though I only needed it for 1 day. Entire process took over 1-1/2 hours. Unbelievable. Needs more training and better communication skills.
David R.Cheaper rates
John H E.Great Service!
Joseph F.Free Coffee
MICHAEL Z.Easy, no fuss, fast, easy to work with.
Daniel T.Our truck shook if driven over 55 miles an our. This added an hour onto our trip being the speed limit was 70 mph for most of the trip.
Brent W.Free Coffee
Michael Z.Great customer service...good deal
John S.The service people were average. I felt as if I was a distraction for them
Francis B.Keep the quality at this level, don't screw it up with supposed cost saving wild ideas.
bill B.The guy I got the truck from was fantastic. He was fast and helpful. The guy that I returned the truck to tried to tell me I had the truck for 3 days and I got it this morning at 11am!! I asked if he had the right customer and his respond was “I think I do?†I HAD TO DO THE MILEAGE CALCULATIONS MYSELF. Ridiculous. Need better staff. Also i never received my receipt in my email but he says he was going to send it. I wasn't even surprised by that either since I knew he was struggling trying to explain the charges to me.
Annette O.Super simple . Dropped off and was quickly on my way
JOHN W.Some of the furniture mats were burnt/had holes in them. I don't think I should be renting items in that poor of shape.
Linda A.The comments I wanted to include have nothing to do with this location, just to be clear. They are for the dropoff location we tried prior to this one, 4726 E Broadway, Madison, WI. That site was closer to our location so we tried it first. When we went in to speak with someone about returning the trailer we were told to just drop it and someone would get to it. However, we wanted a receipt (proof that it had been returned and for our records). The man working the counter outright refused to give us one and would absolutely not do his job at all. The only thing he would say was that "if you want a receipt you can wait 2 hours and maybe I'll get to it". That location was absolutely terrible and I would not recommend it to anyone. The location on Atlas was great however and there were no issues at all.
benjamin L.I spent time online pre- registering. Online stated my uhaul would be free if not ready or something. I got to location and nothing went smooth and had to start the process all over Annoyed
Essie J.Perhaps you could number the parking spaces for the trucks.
Steven N.Fantastic location and team. Very helpful.
ADAM S.Ce n'est rien
Tom H.Customer rep was helpful, very friendly
Joel S.All the guys at the Atlas Ave location were great!
Debra A H.The guy we spoke with and checked us out was rude. We had not done this before and he was not helpful... his tone and attitude was very inappropriate.
Michelle G.Great interactions with several staff throughout the process. Friendly and helpful.
Daniel B.Better drive up signage closer to the road. It was a little confusing what entrance I should use.
joel W.Mirrors on truck weren't adjustable.
Andrew H.Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.
Abigal B. | Premières impressionsI have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.
Ellen C. | Premières impressionsAnne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).
Dominic H. | Expérience généraleBest center that I have ever rented from
GENE V. | Premières impressionsThe young lady at the desk Ann was always extremely helpful!!
Kerry G. | Expérience généraleAnne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.
AUDREY L. | Expérience généraleEveryone was VERY helpful, prompt, and friendly!!
William N. | Premières impressionsDirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.
Evan M. | Online Move InI would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!
Lucy B. | Expérience généraleMoving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.
Angela M. | Expérience généraleI was personally impressed by the manager's personal relationship. A+
Louis O. | Expérience générale.
James R. | Premières impressionsThis was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.
Brianna M. | Premières impressionsThe staff was very professional and courteous. The check out process was quick and seamless.
Anika P. | Expérience généraleQuick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!
Nancy W. | Expérience généraleOverall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul
Dennis o. | Expérience généraleU-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.
Edward F. | Expérience généraleGreat experience, very helpful
Matt N. | Premières impressionsAnne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.
Wes N. | Premières impressionsThank you, for making everything painless ans stress free.
dannassia p. | Expérience généraleThe lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(
DAVID L. | Expérience généraleOnline reservation info was not accurate. Rat traps in unit. Boomer staff is inept.
Amanda P. | Premières impressionsVery helpful staff
Mary W. | Expérience généraleI was very pleased with my storage.
TERESA S. | Expérience généraleno need to comment
Laquita w. | Premières impressionsThe person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.
DAVID L. | Premières impressionsRAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!
Lisa h. | Expérience généraleI could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.
Paul B. | Expérience généraleI've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.
Paul B. | Premières impressionsI needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.
Tazuko F. | Premières impressionsIt took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.
David U. | Expérience généraleGREAT JOB ALL.One happy customer.
Bruce P. | Premières impressionsConsider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.
Martha T. | Expérience généraleSeemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.
Martha T. | Premières impressionsAnne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.
Jeneile L. | Premières impressionsExcellent
RICHARD B. | Premières impressionsEverybody was very helpful when I called in to make monthly payments
GLEN J. | Expérience généraleVery friendly and helpful. Will recommend to anyone who is moving from madison area
Nadine J. | Premières impressionsEverything was great
Jeffrey E. | Expérience généraleThe uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.
Anika P. | Premières impressionsI was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank
Amber W. | Premières impressionsEverything was great!
Kelly R. | Expérience généraleI was very happy with the safety and dryness of the unit.
JAMIE T. | Expérience généraleGreat experience, helpful staff!
JESSICA R. | Expérience généraleDidnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents
Daren N. | Expérience généraleThankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul
Janis O. | Expérience généraleI couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.
Renee M. | RéservationI was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.
Bubacarr C. | RéservationFacilities were nice. Loved the air conditioning. Staff was great, especially Wayne.
Andrew S. | Expérience généraleDidnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.
Ron D. | RéservationThis storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.
Shoshannah E. | RéservationI have always been treated like a VIP at this location both by management and the great employees.
DELBERT P. | Expérience généraleThe gate was easy to let people follow thru
Essie J. | Expérience générale