Customer Reviews for U-Haul Moving & Storage of East Madison

9 394 évaluations

22 Atlas Ct   Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)

(608) 221-4277

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(608) 221-4277

22 Atlas Ct
Madison, WI 53714
(Hwy 51 Cottage Grove Rd 1ext)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Zarda 
Évaluation :
5

Excellent service, thank you for the paper receipt.

Ken Smith 
Évaluation :
5

Aucun

Sara Hollow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLANAH DAVIS 
Évaluation :
5

The people at this U-Haul location were very professional, helpful and knowledgeable. We had a hitch installed, it was done in the time prescribed and at the price quoted. Thank you U-Haul.

WAYNE STEINLEIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis hoagland 
Évaluation :
4

My booking turned into a huge inconvenience - my first reservation was booked at a different location, I drove 45 minutes to that location, the truck was not associated to my account so I had to call customer service and waited online 45 minutes to then be told that I was not going to be able to pickup my truck at that location. They rescheduled my reservation for a different location so I traveled there to then find out my reservation was not updated so I had to call customer service again and waited on hold 30 minutes. After 2,5 hours of waiting on hold and dealing with issues, I was finally able to pickup my truck. I will never use this service again if I don't have to.

Shana Schwarz 
Évaluation :
4

It wasn't clear exactly the best spot to leave the trailer. So we left it where the trucks were. I loved using the app.

PAUL HANSEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah Tomblinson 
Évaluation :
5

I made a change to my reservation. This location was very accommodating and got me off in now time!

Gary Toboyek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Autumn Shumaker  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES ROWE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Ritchie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominik Jakubowski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Barry 
Évaluation :
5

Nothing. You did a great job.

Jerry Groth 
Évaluation :
2

Due to getting back reimbursed for what was paid in January! Staff was friendly but seem confused Everytime I was going in to take care of it ! Everytime I went here with this problem I would get the same answer to a manager will need t check it out but he's at another location every time! Sorry

Shan Bocklund  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacques Fourie 
Évaluation :
3

I had no complaints. The people were very helful and accommodating. I went there on Monday the 11th to get info on a hitch. They Asked about installation date on maybe the 20th. I said i wanted it like yesterday. And they made it happen for me Tuesday the 12th. Cant get any better than that.

Marcia Kadinger 
Évaluation :
1

I was charged for damages on truck that I never did.

alan diop 
Évaluation :
3

When taking the trailer off my car it rolled forward and he scratches my bumper in 2 spots about a 4 inch mark. I now have to pay to get this buffed out. He tried blaming me that i parked on an uneven slope. That is not my fault that their parking lot is sloped i thought this was extremely unproffesional and i demanded half my money back. He wanted to give me 5 dollars off. This is something that will cost a lot more then the 12$ i got back but im going to eat the cost. Likely wont be back.

ryan Meyer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel Weber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Larbes  |  Expérience générale 
Évaluation :
5

Everyone was very helpful and informative.

John Ritchie  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Helley 
Évaluation :
4

We rented a 9-foot cargo van and it was clean and in good condition. However, when we started it, we noticed on dashboard that green light said, "Change Engine Oil Soon".

Satiya Buell 
Évaluation :
4

Better experience than I expected.

Patrick Becker 
Évaluation :
5

Very helpful and friendly service!!

Daniel Hofmann 
Évaluation :
4

The guy at the facility went out of his way to walk me through using the access card, heading to the unit and checking it out with me. Completely unnecessary, but good customer service.

TIMOTHY JAMES  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Buchicchio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Zimmerman 
Évaluation :
5

The older gentleman who assisted me at the Atlas Ct location in Madison was very helpful and deserves a raise. He was very patient and explained everything well.

Christopher Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre King 
Évaluation :
5

Customer service was excellent

Robert Fetsko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noah Aguilera 
Évaluation :
5

Everything went very well, from the online reservation to the pickup on site and the return process. Very well done indeed! Merci.

Michael Vavrus 
Évaluation :
5

Le meilleur

Burt Huber 
Évaluation :
5

Great & friendly service. Fair price. Thank you !!!!!

Keri Mellenthin 
Évaluation :
4

When I arrived to pick up my rental, there was nobody inside the store. I waited for roughly 7 minutes before anyone came inside to help me. Besides the long wait, everything was really good. The truck seemed in very good operating condition and was clean inside and out. There was a no hassle, quick and easy return and I was under my estimated milage which resulted in a reduction of the original estimated charge. Overall, not a bad experience and will most likely use this location again in the future.

David Shebelski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP INGWELL 
Évaluation :
5

The movers were really nice and I don't want them to face backlash but damaged several pieces of furniture including a very expensive barn wood table and three dressers and scratched my tv stand. I don't think I'd use them again.

Carmelle Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Burns 
Évaluation :
5

Only a quarter tank (would prefer more gas) and a slight wait but that's to be expected on the first of a month!!! Overall excellent quality

Marah Ray 
Évaluation :
5

Best uhaul location I've ever been to. I will only rent from this location whenever possible!

Chyna Benzine 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lynsey Crary 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph berger 
Évaluation :
4

More employees for sunday pickups

Cheryl Schwalbach 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Hudson 
Évaluation :
5

Staff person was knowledgeable and very helpfull.

TERRY BIRTS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian Carney-wiedmer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Lande 
Évaluation :
4

Easy pick up and drop off. Which is nice considering time is always a factor when renting something.

JD Garner 
Évaluation :
5

Yes recoment

Reyna Manzano 
Évaluation :
5

Thanks so much, great service as always, love this store/location and recommend to my friends.

Zach Barber 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Toboyek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chip Eldridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Buchicchio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian larbes 
Évaluation :
4

Easy to schedule a moving truck.

Kent Bahler 
Évaluation :
5

Check in and out was very easy and the guys there great to deal with.

Gary Toboyek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Puntney 
Évaluation :
3

Have the equipment at the agreed upon pickup location.

James Bridges 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Sykes  |  Premières impressions 
Évaluation :
5

The guys who were there today are awesome. Easy going and makes it a simple experience. I rent over and over from these guys because they are so perfect in their job duties.

ROBERT BLADES 
Évaluation :
5

Just a bit pricey but overall I would rent from these guys again no problem, very friendly staff!

Randy Hoffhein 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Brunson 
Évaluation :
4

Disappointed that I reserved a 26' truck and was told U Haul could only provide a 20'. The day before picking up I was notified that I had to drive another 20 miles to pick up the truck being someone did not drop the truck off at the right location. This whole experience was disappointing at the very least.

William Thomas 
Évaluation :
4

Nice that the employee gave me a run down on how to use the equipment and was knowledgeable about it

Sam Crosson 
Évaluation :
5

Good service I can say

Landing Jatta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassie Gorbette 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Hein  |  Expérience générale 
Évaluation :
3

Instructions for truck features and using my phone for the condition check app was vague -- a second staff person came out to see if I needed assistance and that was appreciated. Had a small problem when returning that was resolved to my satisfaction by the Uhaul fella at Sturgeon Bay location. I was to be charged an additional $66 because of extra mileage. I questioned that because: (A) I provided delivery destination at time of rental, (B) agreed upon the Sturgeon Bay return location (a UHaul corporate placce), and (C) drove the most direct route from Madison to Ellison Bay. The UHaul staffer was puzzled by this and wondered if the accross-town Madison drive from the far-away pick-up location contributed to this. He was able to eliminate the mileage charge and I appreciate his effort to do so. Also, I noticed later that I was charged for gas despite returning with a quarter tank of gas. I'm not challenging this, but will be more alert next time.

David Nelson 
Évaluation :
5

We had the same front desk guy 2 weeks in a row and he was very helpful and kind both times and knowledgable that location is lucky to have him

Vicki Sternhagen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane Lobner 
Évaluation :
5

I've rented many times from here and it's rare these days to find a business that is about perfect. Fair pricing and staff who seem to enjoy their jobs even though it's probably full of customer hassles often. I just hope like many business uhaul doesn't sell off to some conglomerate and then it goes to hell.

Robert Bledes 
Évaluation :
5

The 2 individuals working on Saturday Jan 27th were outstanding with their customer service.

William Murray 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Hein  |  Online Move In 
Évaluation :
5

Clean and good working truck. Easy in and out location.

Martin Verburgt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Riselay 
Évaluation :
5

2 gentleman helped this morning it went perfectly and their service was very appreciated! Check in went very quick and well as well.

Vicki Sternhagen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREGORY MILLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike Lincoln 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Fisch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david voight 
Évaluation :
1

Please call me and I will explain my rating. Thank you. Btw, I'm not Angel.

Angel Arriaga  |  Expérience générale 
Évaluation :
3

They didn't have the vehicles for scheduled rentals up and ready. So had to wander around and found the truck on the street. It just didn't seem very organized at all.

Jennifer Grenzow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Mikelson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edison Yang 
Évaluation :
5

App check in is not the best experience. Slow.

JOHN HAMNER 
Évaluation :
5

It was all good.

Jim Polk 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan Brooks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo arizmendi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Titus Dutcher 
Évaluation :
3

I had to call Corporate, get transferred several times, wait on the phone, and discus my situation with seval individual to finally get clearance to drop my rental off without a service charge being added.

Ken Pozorski 
Évaluation :
5

I really appreciate the explanations that the gentleman who checked me in shared. It made the move and day easy. Merci.

Michael Lussenden 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Graham 
Évaluation :
5

Had a little problem procuring a truck, but the service was excellent and they efficiently help me get on my way.

Terry Lueder 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon Plummer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chad holpin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Crittenden 
Évaluation :
5

Keep the employee that took care of me. He was great.

Garry Fraboni 
Évaluation :
5

Very pleased with the service and the truck.

Virgina Hicks 
Évaluation :
5

Overall a great experience.

Leonardo quinchucua 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Curtis 
Évaluation :
1

Le client n'a pas laissé de commentaire.

laron williams 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Walker Raschke 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Hembree 
Évaluation :
1

Vehicle hood was not secured and was starting to come up while driving vehicle on the highway.

Joel Barton 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monica Hinrichs 
Évaluation :
1

An incident occurred where I owed 3 months for a storage unit. I was sent an email saying my unit was going into auction. I was ok with that. Then I get a phone call saying we can work out and agreement and you can pick up your items. Next thing I know I get a receipt from U-Haul showing they charged my WIFES card the full amount over $330 without any notice or anything. That card was not on autopay ever so it shouldn't have been charged at all. My wife and I are extremely upset. It feel like fraud. No one gave consent to charge the card at all. I will be pulling my items out of this unit and never coming back again. This had out my family in a tough place right before the holidays. This happened to me at the Madison East location 22 atlas ct. The GM was not very helpful In fact he said there's nothing he can do to change this. I even offered to make a agreement but instead I was charged the full balance!

DARNELL COLLINS  |  Premières impressions 
Évaluation :
4

There was a small leak in the middle of the ceiling that destroyed some of my LP covers and items but not enough to cause me a great deal of financial loss. Told the staff about the leak so it could be repaired before new tenants use the storage space.

Bryan Wilson  |  Expérience générale 
Évaluation :
5

Mahmut was very helpful

Joe Bratcher  |  Expérience générale 
Évaluation :
1

My mom died and I was tryingto clear out her unit. The manager was very rude unhelpful and difficultt to me during a already hard time.

ERIN HIBMA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA HUNTER  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Papenfuss  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Miller  |  Expérience générale 
Évaluation :
5

Amazing staff.

LATISHA HAMILTON  |  Premières impressions 
Évaluation :
4

When I arrived in the store there was no one in the store I yelled out hello several times and even walked back by break room and yelled hello but no response this was for a several minutes. I then went outside and yelled is anybody working here in this store? And went back in and then I went back out and the gentleman was coming in and said he finishing up something. When the agent was trying to move me to a bigger unit it the computer kept throwing him out of system 3 times so it took a while. Then another guy showed up and he took over and got me into a bigger unit. He also said it came with a lock. Then the other guy said since I had another key on my U-Haul I should have a lock on the door and should be able to lock as I was leaving it over night to unload on Saturday. I went to lock it and there was no lock on the U-Haul and the lock that I was given did not work. I went back in the store and told them this and was told the lock was for storage and then I would have to buy a lock. The gentleman that first helped me told the other guy shouldn't she get a discount on the lock she is buying? And the other guy said she got the lock for the storage. So I paid full price for that lock but then I got to thinking the second guy originally said the storage came with the lock. So I should have gotten a discount or free because I had to wait and literally yell outside for someone to come in. But really I should get October rent for free now that I think about it. Thank god I am a patient person. Just imagine if I was someone who goes nuts over a few minutes they would have gone ballistic!!!!

Angela Morales  |  Expérience générale 
Évaluation :
3

Facility was dirty. Lock was not in the unit as it was first advertised so had to find staff to get one. When attempting to cancel membership due to moving out took about 2 weeks for location to respond to a request made from corporate as they were the only ones to respond to attempts to cancel.

Barbara McNabb  |  Expérience générale 
Évaluation :
3

The storage are had a pile of someone’s old belongings on the floor and there was a musy, stinky smell.

LISA SABBACH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Corcoran  |  Expérience générale 
Évaluation :
5

Super good experience, just on the original move in there were a lot of dirt and leaves inside. Not a big deal just swept em out.

Michael Seelow  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORETHA BROWN  |  Expérience générale 
Évaluation :
5

Everything was easy from start to finish!

CAROLYN LOWREY  |  Expérience générale 
Évaluation :
1

I reserved a climate controlled storage unit as part of a truck rental. When I arrived to unload, my reserved and confirmed storage unit was not available. I was informed that units were given out on a first come first served basis. I was offered a non climate controlled unit that was insect infested, rusty, and damp. I would not pay any amount for that unit and only took it because the first month was free and had no other options. Apparently reservations are not honored by uhaul. I will be moving my possessions to a different facility that offers climate controlled units as soon as possible.

Donald Nymann  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENADIA MCNEAL  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALICIA RADCLIFF  |  Premières impressions 
Évaluation :
4

I could not see where to put my vehicle as I unloaded it.

DORETHA BROWN  |  Premières impressions 
Évaluation :
4

I am very disappointed that I was asked when I got the locker that they needed one of my keys. Well now they don't require that anymore but yet I was not told or contacted so that I was able to receive my spare key and now after all this time approximately 10 years I am told they don't have it. I am extremely disappointed and very upset. I would like to be reimbursed for my lock. Or have U-Haul pay for another key to be made. Any questions feel free to contact me. Thank you 608-658-5635.

CORINNE SIMONSON  |  Expérience générale 
Évaluation :
5

Wonderful manager!! Helpful staff

ERIN HIBMA  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

latrice Rivera  |  Online Move In 
Évaluation :
2

The facility and staff were great but I’m actually writing this review because they have sent me an email every hour for the past few days, feels like harassment and I won’t be using them anymore.

Lucas Ratliffe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Antimo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Antimo  |  Expérience générale 
Évaluation :
5

Omar was very informative and took care of me quickly. This is my 2nd experience with Omar in about 12 months and I would rate it 5 stars/5.

Paul Hart  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMINE THOMAS  |  Premières impressions 
Évaluation :
5

Dustin did a wonderful job and would definitely recommend using their storage facilities. The rest of the staff were also very helpful and will return for any of our moving needs.

LUCAS RATLIFFE  |  Expérience générale 
Évaluation :
5

Pleasant staff is the key to a good experience. This U-Haul is the best in my book.

Matthew Miller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHIL CROSSEN  |  Expérience générale 
Évaluation :
5

Originally had a reservation at another storage place, but their manager was MIA & wasn't responding to calls. So I made reservation at U Haul and it worked right away. The manager of the other place still hasn't called me back, and I've already moved everything into the UHaul storage

Matthew Greenapple  |  Premières impressions 
Évaluation :
5

Good experience all the way around

Roxanne Lehman  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse VanDerPol  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tammy meiller  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew vaeth  |  Expérience générale 
Évaluation :
5

Great staff at Atlas Ct. very helpful and efficient

ELIZABETH DAY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cornelius Bell  |  Expérience générale 
Évaluation :
5

Great service from Mahmut and Harold. Both were friendly and went out of their way to be helpful.

michael gregory  |  Premières impressions 
Évaluation :
3

I spent an extra 45 minutes because the staff checking me in couldn't get the gate to work. Turns out he didn't turn on the computer with the program opened. Seems kind of basic? Definitely frustrating. Then today, someone called my sister first asking about my storage unit and if I had moved out. I had literally moved in the day before. When I called back, they had the wrong unit number for me. People don't seem to know everything and aren't on the same page? There also didn't seem to be enough people to help, there were people waiting a long time when I was checking in. Friendly people and want to help, just don't seem to know how maybe.

Sarah Zahn  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN JAYNE  |  Expérience générale 
Évaluation :
4

Had trouble locking up at times.

Dwayne Brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne Lehman  |  Premières impressions 
Évaluation :
5

Great customer service that were very enthusiastic to help!

Kasey Fravel  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Josh Kesler  |  Expérience générale 
Évaluation :
2

The place is loaded with uhaul trucks and make it difficult to drive to the unit easily.

Josh Kesler  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Thomas George Yelich  |  Expérience générale 
Évaluation :
5

Me gusta mucho sus cerbisios son maravilloso cómo me atendieron gracias por todo

Maria J Ruiz Alcantara  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGIE WILLIAMS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN COLE  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY BECK  |  Premières impressions 
Évaluation :
2

Would’ve been great had it not been for receiving a late notice a week after I had called to say my storage unit was cleared out.

Martha Holtz  |  Expérience générale 
Évaluation :
5

Everyone was helpful there. And it was easy to excess from 5am til 10pm

Marcus Hocking  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz Mair  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Miller  |  Premières impressions 
Évaluation :
5

Management is very responsive to my concerns. Situation corrected. All is good.

Matthew Miller  |  Expérience générale 
Évaluation :
5

Smooth experience.

Thomas Weiner  |  Premières impressions 
Évaluation :
5

The owner is who I mostly interacted with and he was a stand up guy. Very friendly and knows how to talk to a customer. I will certainly be coming back to this uhaul location specifically if I ever need storage in the madison area ever again.

Kellin Myers  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha Jones  |  Premières impressions 
Évaluation :
5

Staff member was very very helpful and explain things very well.

Lucinda Terry  |  Premières impressions 
Évaluation :
4

It would be nice if storage was pro-rated when moving out. If you are moving and go one day past, you are charged for entire month.

Arthur Meyer  |  Premières impressions 
Évaluation :
5

All the way around 7 Gold Stars with Diamonds on top for Harold and Mamuth. They did an absolutely outstanding job every time when I rented.storages, all sizes of trucks and trailers on several occasions. Many thanks and and many blessings to them!

MARIUS FARCAS  |  Expérience générale 
Évaluation :
5

Wayne has always been so helpful and accommodating

RANDY VANT HOFF  |  Expérience générale 
Évaluation :
4

All in all a good experience except the price seemed a little high for storage.

Louis Loeffler  |  Expérience générale 
Évaluation :
5

While every single person I met at this location was very helpful and professional. Especially helpful, kind, knowledgeable & efficient was MAHMUT. MAHMUT went above & beyond to help me logistically with moving arrangements, Appropriate storage and cost. I am very grateful for his kindness & help!!

Cynthia Krueger  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Barton  |  Premières impressions 
Évaluation :
5

Mahmut was extremely helpful, efficient & was so very helpful in helping me streamline storage, truck rental & best cost effective move options. Amazing help! Thank you! All the staff at this store go ABOVE & BEYOND TO HELP, each & every time I've come to the store.

Cynthia Krueger  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladeonna Loman  |  Expérience générale 
Évaluation :
3

Customer service was awful. Very slow and unprofessional. Lazy employees

Heather Clingan  |  Expérience générale 
Évaluation :
5

There is a person named Wayne at this location. He's fantastic and made my moving experience less stressful. Bog shoutout to Wayne!

Justin Johnson  |  Premières impressions 
Évaluation :
5

Awesome, amazing and outstanding storage facility! It was nice and easy to use as well as incredibly convenient. My belongings were in good hands for the time that I stored my belongings there. Thank you very much.

Kathryn Rinderle  |  Expérience générale 
Évaluation :
5

Wayne is great guy. Thank you. Disappointed we still haven't received email with final bill for final moving truck charges.

James C. Taylor  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tazuko Ferguson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas Guerra  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff grimsled  |  Expérience générale 
Évaluation :
3

Hornet nests in outdoor storage area. Got stung. Had to buy hornet spray and knock down nests.

Bryan Sullivan  |  Expérience générale 
Évaluation :
5

I have always had great service at this U-Haul storage facility. Everyone knows me from previous storage stays and so it is great to work with people you know.

Ellen Collins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Wilson  |  Expérience générale 
Évaluation :
5

Great place friendly staff. Thank You for outstanding service would highly recommend you.

Daryl Foster  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR HOUGUM  |  Expérience générale 
Évaluation :
3

Had to wait a long time. Need more employees, Phone service is horrible, was on hold for 96 minutes and still no one answered the phone. had to make a unnecessary trip. Very disappointed with the situation. So had to go to the counter, Line was long so waited for 20 minutes again.

SANCHALI SEN  |  Premières impressions 
Évaluation :
1

I booked two weeks in advance. This review is for the Warner Park location. I show up exactly as planned and am told they have 0 units. Planning a move is difficult and stressful. If you are able to book a unit online it should be available. Or call me. You can't even call the location. I was on hold for hours a couple of times, then you get routed to central booking, and they know nothing. It was horrible. Don't ever bother.

Jason Lannoch  |  Online Move In 
Évaluation :
5

My visit could not have been better. After a long day of moving and organizing it was nice to sign up and be on my way. Both gentleman received my dry sense of humor and made my day with great customer service. 

christos theo  |  Premières impressions 
Évaluation :
5

Very nice and sweet

Ladeonna Loman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simone Henderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR HOUGUM  |  Premières impressions 
Évaluation :
2

Had rented a u haul and storage. Couldn't return truck because could access storage unit system down. Had to go to different location then planned. Higher prices man was rude. VERY DISAPPOINTED HAVE USED UHAUL MANY TIMES WORST EXPERIENCE EVER...

CHERYL FINCH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Burroughs  |  Premières impressions 
Évaluation :
5

Staff at U-Haul were friendly and professional. They took extra steps to help with concerns regarding covid. I really appreciated Alex's kindness and help getting the storage unit rental set up. Merci.

Abigal Brinkmeier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Pegues Haugabook  |  Expérience générale 
Évaluation :
5

I have stored items here on and off for a few years since I moved to WIsconsin and every time the staff is friendly, professional and very helpful.

Ellen Collins  |  Premières impressions 
Évaluation :
5

Anne Starr (U-Haul Moving & Storage Of East Madison, 22 Atlas Ct) is an EXCEPTIONAL manager. She is professional, efficient, prompt, knowledgable and places the customer first. She makes U-Haul look good. I'd give her 6 stars (U-Haul gets 5).

Dominic Habib  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN SCHELB  |  Expérience générale 
Évaluation :
5

Best center that I have ever rented from

GENE VAN GALDER  |  Premières impressions 
Évaluation :
5

The young lady at the desk Ann was always extremely helpful!!

Kerry Glenzer  |  Expérience générale 
Évaluation :
5

Anne, Manager, was always courteous, hands on and willing to go the extra mile. Please thank Anne for me.

AUDREY LEE  |  Expérience générale 
Évaluation :
5

Everyone was VERY helpful, prompt, and friendly!!

William Newman  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin Felper  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david thunstrom  |  Expérience générale 
Évaluation :
3

Dirty unit, was told there would be a lock on the door when I got there and there wasn't. Unit was blocked by a U-Haul van when I first got there. Overall is fine for short storage, but certainly not what I was expecting and I don't think worth the price per month that the unit costs.

Evan Meles  |  Online Move In 
Évaluation :
5

I would Highly recommend your u haul storage area To anyone. Your climate control was excellent. The first day l put my treasures in your storage area It was In the winter and it was so toasty warm in your facility . The day I took everything out it was A hot Muggy summer day n the storage area was so cool n refreshing. Thank you For securing my valuables for almost 3 years!!!

Lucy Borgherding  |  Expérience générale 
Évaluation :
5

Moving seems to generally be stressful, so thanks to the staff here for making the logistics of the facility and paperwork smooth and easygoing.

Angela McJunkin  |  Expérience générale 
Évaluation :
5

I was personally impressed by the manager's personal relationship. A+

Louis Onyefulummo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Rekowski  |  Expérience générale 
Évaluation :
5

.

James Rekowski  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed Raza  |  Premières impressions 
Évaluation :
5

This was a great experience. The staff was amazing and helpful and when we realized the storage space we originally chose would be too small, they were very courteous in helping change it to a bigger size.

Brianna Mcclain  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrianna Marks  |  Premières impressions 
Évaluation :
5

The staff was very professional and courteous. The check out process was quick and seamless.

Anika Poetzsch  |  Expérience générale 
Évaluation :
5

Quick and easy move in and move out. Wish you had more larger units available at this location. Staff is Awesome!

Nancy Wanderski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis Nowlen  |  Online Move In 
Évaluation :
5

Overall your employees did a good job to help me anyway they could, however I brought to u haul attention that I found two mice dead in my unit 1101 and thought I would get a reimbursement how ever that was not optional, I had this unit for over two years. Thank you uhaul

Dennis oehmen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Wanderski  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Levy  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM TYKSINSKI  |  Expérience générale 
Évaluation :
5

U-Haul seem to just be getting better and better. Our experience was very positive and the prices are very competitive. Also a very nice that the first month is free for their storage units.

Edward Frederick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH FAITH  |  Expérience générale 
Évaluation :
5

Great experience, very helpful

Matt Newsom  |  Premières impressions 
Évaluation :
5

Anne is always extremely helpful and is a pleasure to work with. She is a big reason I continue to rent from Uhaul on Atlas Ave.

Wes Neuman  |  Premières impressions 
Évaluation :
5

Thank you, for making everything painless ans stress free.

dannassia pettigrew  |  Expérience générale 
Évaluation :
4

The lock mechanism was lose and should be replaced. I thot I'd get a partial refund because I didn't use the storage unit a whole month, but was denied.. :(

DAVID LINDORFF  |  Expérience générale 
Évaluation :
1

Online reservation info was not accurate. Rat traps in unit. Boomer staff is inept.

Amanda Perdzock  |  Premières impressions 
Évaluation :
5

Very helpful staff

Mary Wells  |  Expérience générale 
Évaluation :
5

I was very pleased with my storage.

TERESA STEVENSON  |  Expérience générale 
Évaluation :
3

no need to comment

Laquita wright  |  Premières impressions 
Évaluation :
5

The person who waited on us was very friendly and took the time to show us several options for storage units. He answered all our questions and didn't force us to make a decision.

DAVID LINDORFF  |  Premières impressions 
Évaluation :
5

RAVE!! Complex move trunk rental/multiple days, 1way & local + storage. Ann and her team - 1st RATE. They care, equip is spotless, they solve issues. Even if this isn't closest Uhaul, use 22 Atlas!!!

Lisa hasenbalg  |  Expérience générale 
Évaluation :
5

I could not have had a better experience with a storage facility. It was easy to get a unit, the staff made sure everything went smoothly, and I got a great value. I would not go anywhere else.

Paul Bernard  |  Expérience générale 
Évaluation :
5

I've rented storage units at multiple places, and this is by far and away the best experience I've had. Fast, efficient, responsive service that met my needs perfectly.

Paul Bernard  |  Premières impressions 
Évaluation :
5

I needed your help for my family right away. Your help was excellent and thank you for all the help to supported my family's need. Thank you again.

Tazuko Ferguson  |  Premières impressions 
Évaluation :
1

It took an hour and a half to rent the unit as they couldnot access my reservation. At checkout it took an hour again a long line and the employee helping me did not know how to do a move out.

David Uebelacker  |  Expérience générale 
Évaluation :
5

GREAT JOB ALL.One happy customer.

Bruce Powers  |  Premières impressions 
Évaluation :
4

Consider concrete repairs, general repairs, improvements, updating. 5 stars for great customer service, nice people.

Martha Tenney  |  Expérience générale 
Évaluation :
4

Seemed very secure, but old. Didn't expect a rodent trap inside my unit. But that's better than NO trap. Controlled storage bldg needs update, repair concrete, make it more female user friendly.

Martha Tenney  |  Premières impressions 
Évaluation :
5

Anne was very helpful in helping me select the appropriate size truck for my move and helped me to take advantage of the free month of storage.

Jeneile Luebke  |  Premières impressions 
Évaluation :
5

Excellent

RICHARD BUNDY  |  Premières impressions 
Évaluation :
5

Everybody was very helpful when I called in to make monthly payments

GLEN JENSEN  |  Expérience générale 
Évaluation :
5

Very friendly and helpful. Will recommend to anyone who is moving from madison area

Nadine Jenness  |  Premières impressions 
Évaluation :
4

Everything was great

Jeffrey Erickson  |  Expérience générale 
Évaluation :
5

The uhaul place was busy, but it was clean, well laid out, and the storage rental process was seamless. The indoor storage is clean and very easy to get into.

Anika Poetzsch  |  Premières impressions 
Évaluation :
3

I was serviced by Wayne, on 2/2/2019. He was very knowledgable, calm, & kind about his trade in the storage/packing/moving vicinities. He went out of his way to walk us back to our storage unit. Thank

Amber Warczak  |  Premières impressions 
Évaluation :
5

Everything was great!

Kelly Rodgers  |  Expérience générale 
Évaluation :
5

I was very happy with the safety and dryness of the unit.

JAMIE TALBERT  |  Expérience générale 
Évaluation :
5

Great experience, helpful staff!

JESSICA ROBERTS  |  Expérience générale 
Évaluation :
1

Didnt help me when it was time to pay my bill. Also kept lying to me about my storage had a lien on it and made it too far behind to pay it. Now that they moved me out I lost everything's documents

Daren Norman  |  Expérience générale 
Évaluation :
5

Thankyou you very much for being understanding, courteous, & Helpful.If I need to Rent Again It Will Definitely be U haul

Janis Olson  |  Expérience générale 
Évaluation :
1

I couldn't find my reservation after booking it and needed to cancel it! I am new to Wisconsin and wouldn't find the location I reserved to call either. I never got a confirmation email or text.

Renee Miller  |  Réservation 
Évaluation :
1

I was directed to go to 710 Cottage Grove Rd where there was no one in attendance to check me in. The truck i reserved wasn't there, the equipment and moving materials are orders where not there.

Bubacarr Ceesay  |  Réservation 
Évaluation :
5

Facilities were nice. Loved the air conditioning. Staff was great, especially Wayne.

Andrew Szymaszek  |  Expérience générale 
Évaluation :
2

Didnt give me any information about gate or yellow pole. Did not tell me I would need a lock for my unit.

Ron Dillahunt  |  Réservation 
Évaluation :
1

This storage reservation was a complete waste of time. There were no units available when we arrived to move in. We had to scramble to find a unit elsewhere. Terrible experience overall.

Shoshannah Eggers  |  Réservation 
Évaluation :
5

I have always been treated like a VIP at this location both by management and the great employees.

DELBERT PHILLIPS  |  Expérience générale 
Évaluation :
4

The gate was easy to let people follow thru

Essie Jallow  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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