Customer Reviews for U-Haul Moving & Storage of East Rutherford

1 111 évaluations

20 Poplar St   East Rutherford, NJ 07073

(201) 355-5818

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(201) 355-5818

20 Poplar St
East Rutherford, NJ 07073

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 7h am à 6h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Isaiah and Yugeliy were extremely helpful and polite.

Joslyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zsolt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarmila K.  |  Expérience générale 
Évaluation :
5

Was handled Very well equipment was there all the help was very helpful I would suggest for anybody to use this location at any time thank you again U-Haul

JOSEPH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS K. 
Évaluation :
5

great customer service

RAFAEL R. 
Évaluation :
5

The young ladybug the name of dena was working there on Sunday Helpful, and knew her job throughly.

BRENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAVUZ U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
4

No frame of reference.

DONNA S.  |  Premières impressions 
Évaluation :
5

Very well maintained.

AMR F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVATORE F. 
Évaluation :
5

The person who helped me (didn't get her name) was wonderful! She was really nice, very helpful, she helped me put the trailer on, and off I went. Great experience.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

It would be nice if the windshield would be cleaned from inside ;-)

TOMASZK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE H.  |  Premières impressions 
Évaluation :
4

HIdden fees are lame! Tell me the price and i will decide if I make business with you. Do not blind-side me with ridiculous hidden fees

Jairo Alberto S. 
Évaluation :
5

Always a pleasure going to this location

PHILIP S. 
Évaluation :
5

Great customer service! Convenient and easy to deal with! Staff is great!

Deniel Anthony C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NEHRUG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bijal R. 
Évaluation :
5

Amazing deal! I rented a uhaul and got one month free storage in a 10x10 room. Cant beat that!!!

John O.  |  Expérience générale 
Évaluation :
5

Was very happy would AZ Valley Movers and would recommend them! They want above and beyond to help me!

Jessica L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosley F. 
Évaluation :
5

Muy buen servicio

CLAUDIO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Keep up the good work

Louis J C. 
Évaluation :
3

When received my items my TV and kitchen table base is broken very disappointed when made the appointment they had the wrong date for arrival add to call six times to change that it was like pulling teeth

SARAH H. 
Évaluation :
4

Uploading photos is a great option Thanks.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer L. 
Évaluation :
5

It is an excellent company, they are very responsible on my part, I recommend them Thanks

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Z. 
Évaluation :
5

Have gas tank filled. Only had 1/4 tank and almost ran out of gas

FRANKLIN W. 
Évaluation :
4

Continue the good work

JORDAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
5

This is the fourth time , I have rented from this location and I'm very satisfied by the level of service and the help full staff. Yugeily Encarnacion is the best and a asset to your organization.

MARCELLO E. 
Évaluation :
4

We have had no problems with arranging for a U-Haul or picking it up from the East Rutherford location.

Willace W. 
Évaluation :
5

Very happy with the whole process. I've never done this before and I would definitely recommend this to anyone needing to move their belongings.

Judith Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELVI C. 
Évaluation :
5

Staff members are excellent at this location

GREGORY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULEDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart R. 
Évaluation :
5

Great team to work with. The whole experience was simple and stress-free.

Richard P. 
Évaluation :
5

Great place, fast in and out.

ALEXANDER D. 
Évaluation :
5

The employees working at the location were amazingly helpful. knowledgeable and friendly. As were the women I spoke to on the phone when making my reservations. The facility was spotlessly clean and so was the van we rented.

sharon b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE F. 
Évaluation :
5

Very polite staff.

RICHARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH C. 
Évaluation :
5

Honestly, this was the best experience I have had with a storage unit. Clean, convenient, and people were friendly there. The only thing that could have been more convenient for me was two times that I also needed a cargo van but they were all booked at the East Rutherford location. Not the end of the world by any means, but it would have been better. Just sayin'.

Charles K.  |  Expérience générale 
Évaluation :
3

Stop FUCKING charging clients for 2 days of rental when your stupid FUCKING website does not work properly when trying to return the equipment!

BRIONNE R. 
Évaluation :
5

Just keep up the good work

Ricky E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bianca m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRZEJ G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard C.  |  Expérience générale 
Évaluation :
1

First off you charged me for 6 gallons of gas when I gave it back with more than I took it with and trying to get hold of uhaul to resolve this has been more hassle than needed

ADAM L. 
Évaluation :
5

General manager in East Rutherford was amazing!!

John O.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david S. 
Évaluation :
5

Everything with this facility was great. The staff was and is the best. I would love to always rent from this facility. I will recommend this facility to everyone I know. I can't wait to use this facility again. Thanks for everything ..... DR.

DAVID R.  |  Expérience générale 
Évaluation :
5

The Best 👌 👍 😍

DAVID R. 
Évaluation :
5

Love you guys. And your place is the BEST

Kira S.  |  Premières impressions 
Évaluation :
5

I received excellent customer service from Yugeily. She was prompt, professional, and courteous during my pick up and return. My last rental was pre-pandemic and I had forgotten how to connect the equipment. The expertise and product knowledge of Yugeily had me connected and on my way. Although I reside in Union County, my future rental from East Rutherford will be worth the trip. Thank you for the fine selection of Ms. Yugeily as an outstanding and remarkable associate.

MORRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLTON W. 
Évaluation :
5

The Lady who helped me was great. My time working with her, albeit brief, left me with the impression that she is underemployed. Put her in the busiest franchise you have and she would quickly thrive. With some training, she would do great as a regional manager

THOMAS K. 
Évaluation :
5

They are very very nice and kind and professional staff and very clean facility

AHMAD A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDDYF C. 
Évaluation :
5

This is my second rental in2 months and the courtesy and the incredible customer service was as good as it was at my first visit.

MICHAEL F. 
Évaluation :
5

Everything was great experience was great. All around great for my car to its location safely

RAYMOND R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea R. 
Évaluation :
5

Best U-Haul center I've been to.

Ernani S. 
Évaluation :
3

There was a flood in my unit and no one called me to inform me of it and some of my property was destroyed by water.

Tamiko G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lukasz S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASZK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia A.  |  Expérience générale 
Évaluation :
5

This location has the best staff and Team manager Yugeily Encarmacion is the great .

MARCELLO E. 
Évaluation :
5

The agent was very helpful and very knowledgeable about work and help customer to get everything easy and smooth it's really good location

AMGAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT L. 
Évaluation :
3

The online rental process somehow rented me a room that didn't exist. I got this sorted out quickly enough with the office. The message I got after completing the rental didn't clearly explain that there were multiple buildings on the site (they appear to be connected from the outside) and my unit was only accessible from certain entrances. As a result, I spent even more time trying to find the non-existent unit. Anyway, the office was helpful in getting everything sorted out.

Andrew A.  |  Online Move In 
Évaluation :
4

Overall the staff was helpful

RAYMOND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCOSVINICIUS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERI R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joscelyn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie Ann S. 
Évaluation :
5

I felt the van needed to be maintained better. The brakes will soon need to be checked and replaced. It's understandable with the constant use of the vehicles so I am still giving it 5 stars.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katie S.  |  Premières impressions 
Évaluation :
5

Had two instances where I was charged for the same service two times which still has not been resolved. Sent me a company on movershelp.com that was no longer in business due to the pandemic. Recommended a company to help pack up my house and load that you boxes and was told the day before that they were supposed to come that they were four hours away and couldn't make it.

Lisa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose D. 
Évaluation :
4

The hallways to your storage area is very ruff. So, that makes it noise and things can fall off the cars.

DAVID R.  |  Premières impressions 
Évaluation :
5

Friendly and helpful staff. Very accommodating! Super easy and convenient. Will surely recommend!

JAMES L. 
Évaluation :
5

All great. They went above and beyond I'm extremely satisfied and will recommend this location and company.

Ivan R. 
Évaluation :
5

I couldn't ask for more. The manager and staff were courteous, quick and new what they were doing. She even came right out and hooked it up for me.

ROBERT C. 
Évaluation :
5

Thank you for great service along every step of the way!!

Jade S. 
Évaluation :
3

I don't recommend Uhaul service to any one.. particularly POD service. Few serious points I want to list down here Not trustworthy.. particularly about the first hand information while booking the reservation No on time arrival of PoD at source and no one will tell you that it will be delayed No coordination between centralized staff and local staff. They keep change the drop off schedules with out intimating the customer Not responsible at all at drop off location. After fighting with customer service about my frustration with their service, they compensated it with 150 $I did not expect this kind of service from a market leader.

madhusudana G. 
Évaluation :
1

Everyone who takes this service must tell you the right thing and that is that first is “your Ubox will arrive 1 month later at the destination” and second that what they promise to take it to your door will make you wait as many more days that is, you have to go your same to unload your boxes in deposit and drive a truck to your house. The best thing is to rent your truck and drive with your move to another state in my case from NJ to Texas. Do not believe that your move will arrive at its destination in 9 to 14 days. That was the best solution that we had, unloading three Uboxes in the warehouse and driving the truck with our move so as not to continue waiting another 8 days to have our things because we waiting for 26 days.

Fabiana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PURICELLY I. 
Évaluation :
5

Great service......👏👍

MARIEA C C. 
Évaluation :
5

I believe that operated the store was excellent .He was very kind,helped us in every way he could I would recomemed him for a promotion! He's name was Thanks again Lou! Eileen

ROSEMARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Conrad P. 
Évaluation :
3

They Charge me for 2 gallon of feel This is not right I return with the same lewel I pick up

ANDRZEJ P. 
Évaluation :
5

UHAUL corporate canceled my previous rental, did not forsee and available vehicle for minimum of 2 weeks as well as contact me when truck was available. I incurred considerable cost not being able to move (extend lease, utilities for another month) and inconvenience with new job. Further, DID NOT CONTACT ME!!! I had to continue to call and made no effort to address/repair/redress the issue.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erasmo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine P.  |  Expérience générale 
Évaluation :
5

Just inform them about the tow/haul option on the drive shaft. It saves a lot of gas if you don't drive it in tow/haul.

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lada l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey M. 
Évaluation :
2

One big door was broken and it was not fixed. So, we could not use the loading port and we should move a longer span to the moving truck on the street. In addition, I had to pay 38 $'s late fee for just 2 days late payment. I requested the waiver of the late fee several times but the manager rejected. And, it took long long time to talk to customer services. Finally, they charged for a whole month even if we moved out on the middle of the month day. The staffs were friendly except the manager.

Eui H.  |  Expérience générale 
Évaluation :
5

Nice nice

JUNIOR A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PURICELLY I. 
Évaluation :
4

My truck did not have the equipment I paid for and had to return to the location to get it adding to my overall mileage. Customer service on phone, for pick up, was very slow and then had an attitude when I wasn't moving fast enough for them. And the rates were ridiculously expensive 411 $for less than a day. So I do not recommend UHaul.

William A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

There was no sun visor on drivers side in truck was missing and window winder know kept popping off

MICHELLESUSAN B. 
Évaluation :
4

Process made so easy & employees were super helpful & courteous.

George E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie J. 
Évaluation :
5

I want a full refund, trailer coupler in need of repair, did not allow for a safe tow, therefore It did not fulfill my needs which is why I'm requesting a refund

CHRISTOPH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick r.  |  Premières impressions 
Évaluation :
5

Great personalized service when I needed it most

Jonathan L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Start to finish an excellent experience.

Lisa B. 
Évaluation :
1

We Came in the morning to pick up the truck, the person who was there did not speak spanish but she did her best to help us out because we don't speak English. She explained everything with the most kindness And patience possible to my husband and I. When we came back in the afternoon to bring back the truck unfortunately the person who Helped us in the morning was not there anymore and instead there was a guy. He said he could not receive the truck because he was about to close even thought we were right on time. He told us we had to do everything online but the whole thing was in english and he never explained anything to us when he knew we needed his help. In my 10 years of living here and as a US Citizen never have I been treated so Bad, he was even Yelling at us. My husband and I tríed to remain calm because at the end of the day we needed his help. He constantly would bring out the fact of us not understanding him. We called customer service which to our luck the person spoke spanish. We told him everything that had happened and he immediately apologized for it and he told us to pass him the phone. As soon as we did the guy did not care that we were still there and even Yelled to the guy and passed us the phone and left and never came back. The guy who was still on the líne asked us for his name but the guy had removed his nametag. He guided us throught ir all and thanks to him we could return the truck. I was on the verge of tears when we left because I am paying for these services with my hard earned money and I dont deserve to be treated that Way. Customer service called us the day After and told us they were gong to check the cameras and look for the guy. Asides from that accident everything else was 10/10 we absolutely loved the service and will definitely come back in the future.

ALEJANDRA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tariq K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD A.  |  Premières impressions 
Évaluation :
5

The staff at the U-Haul location were exceedingly helpful and up front about benefits and pricing and providing an excellent and seamless experience. I would recommend their services

Frank P.  |  Premières impressions 
Évaluation :
5

U-Haul employee named Carlos was extremely helpful, professional, and thorough.

JEFFREY M.  |  Premières impressions 
Évaluation :
5

Carlos Canaan and his staff were very helpful in working out storage rooms to meet our needs.

Lyndhurst B.  |  Premières impressions 
Évaluation :
5

The gentleman at the desk is very kind and we'll prepared to serve customer.

Eui H.  |  Premières impressions 
Évaluation :
5

Carlos, the manager onsite was fantastic. As he wasn't busy when I came by for the 2nd time, he helped show me where to punch my unlock code, suggested a closer unit than where the online system placed me, and even brought over a lock to my unit.

Yuk Ling L.  |  Online Move In 
Évaluation :
5

Working with you always always been a pleasure no issues thank you

ed m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamiko G.  |  Premières impressions 
Évaluation :
5

Get good

sharon c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

namita c.  |  Premières impressions 
Évaluation :
5

Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales

CARLOS A.  |  Premières impressions 
Évaluation :
5

He knows his job and very helpful

Juan H.  |  Premières impressions 
Évaluation :
5

Really clean and clean bathrooms and great service from the staff.

Evell W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SMYRNA W.  |  Premières impressions 
Évaluation :
5

Very pleased with the whole experience....Truck rental and storage unit start up. Sincerely, Richard Strahle

RICHARD S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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