Improve the scheduling. The scheduler told me that the Edison place was to puck up the truck and the Flanders place was to pick up the trailer but it was the other way around. Ended up taking 2 ubers to get it to it because of that confusion.Lino R.
Customer Reviews for U-Haul Moving & Storage of Edison
Pour nous contacter
Edison, NJ 08817
(Located just north of Open Road Honda)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.IBRAHIM M.
Le client n'a pas laissé de commentaire.JOSEPH P.
Julien did a great job and was very helpful in the process. However the truck had engine issues and did not run smooth. Lot of miles on the truckJAI M.
PROBABLY BUT NOT USURE WHY I AM BEING CHARGED EXTRA FEES FOR NO REASON, KINDLY REVIWE MY BILL. THANK YOUCHIZOBA E.
Le client n'a pas laissé de commentaire.SIMON C.
Le client n'a pas laissé de commentaire.ANDRE J.
The staff at the front office was courteous and took her time to explain everything, which was very helpful. However, the staff who provide the assistance at the lot did NOT help with how to hook and unhook the U-Box to the trailer hitch which resulting in a poor experience. Had to trial and error and search for online videos late at night to figure out how to properly unhook the U-Box and return the Uhaul truck.SHARIF A.
Le client n'a pas laissé de commentaire.Gwendolyn W.
Easy, convenient, fast, friendly. AAA+Louis H.
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.Charles K.
Le client n'a pas laissé de commentaire.Eric P.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.Rashmin P.
Le client n'a pas laissé de commentaire.KATHERINE B.
Le client n'a pas laissé de commentaire.Donald T.
Le client n'a pas laissé de commentaire.Nicole D.
Le client n'a pas laissé de commentaire.Ramakrishna P.
Le client n'a pas laissé de commentaire.Anurag K.
Le client n'a pas laissé de commentaire.Joeldynn R.
Le client n'a pas laissé de commentaire.Jaren J.
Le client n'a pas laissé de commentaire.MARIO M.
Personnel were great including agent over the phone. Merci.GEORGE H.
The gentleman that helped me was very patient and professional. The best U-Haul location ever!Arlene M.
Always convenient and easy. Great people and AAA + service.Louis H.
Right on time.GREGORY D.
Excellent customer serviceMitchell K.
The person who took care of me was very helpful and professional.George S.
Le client n'a pas laissé de commentaire.Ahmed M.
Le client n'a pas laissé de commentaire.Michael P.
Always fast, easy, and convenient .AAA+LOUIS H.
Le client n'a pas laissé de commentaire.Mark F.
I used this location because of it's convenience. I rented a 1st floor storage space that ended up having to be accessed by a rolling stair. The stair was broken, cumbersome and hard to maneuver into position. The hall lights were on a sensor and would go out when I was in the unit, ascending or descending the ladder with stored items and I had to go down the hall and around the corner to get them to come back on. Luckily no one was seriously injured but it should be addressed. The trucks I rented were in poor repair (drivers door did not secure well, check engine light on, etc.) Lastly, I rented in the early afternoon as found out via text that it had to be back that night by 11P. Nothing was mentioned of this during the transaction. Next time I will look for a better otiopn.ANDREW C.
Very nice, helpful, accommodating, and very professionalBrandon K.
Le client n'a pas laissé de commentaire.Yansi W.
Great service, got us in and out very quickly on both pick up and drop offRobert C.
Le client n'a pas laissé de commentaire.Alyssa D.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.joseph L.
Le client n'a pas laissé de commentaire.Rodrigo H.
Well behaving staff and happy with the serviceFAKIR P.
I didn't see this location for myself, but the person delivering my box had a lot of complaints about this location and said there was no trailer reserved for him to come make the delivery. I found it very difficult to contact this location to verify. My box came very very late.Erica K.
Lockbox at Iselin location never opened. We kept calling for help and kept getting transferred over and over again. We were there to pick up the van at 7:15AM. We had to go to two other locations and finally picked up a van at 11:00 AM. Truthfully, we should be refunded for the whole day. It was terrible!!!Kevin J.
Le client n'a pas laissé de commentaire.Hector P.
Great service no hassleJames W.
This location has easy access and a large supply of vehicles. Customer service is excellent as well.Mark P.
Very professional and extremely helpful customer serviceCYNTHIA G.
Great people and great service. Keep up the good work and I'll be back.ken N.
Muchas gracias excelente atenciÃ³nomar A.
Le client n'a pas laissé de commentaire.SILAS C.
The gentleman that helped was great and polite. He has helped a few time in the past year and is always nice, and helpful, however, my last visit he was the only person working and you should try to have more employees on handELAINE S.
Le client n'a pas laissé de commentaire.erin jean m. | Expérience générale
Super friendly and cleanMichael S.
For this past visit the guy that was behind the counter was trying to take phone calls and wait on people at the counter. I'm not sure if this was normal or just short staffed. He did a decent job but obviously not the way things should work.JEROME M.
Le client n'a pas laissé de commentaire.LAVELL H.
Le client n'a pas laissé de commentaire.Arun M.
Quick and professional on pick up and drop backEDISON S.
Find more people like Jackie at the Edison location. And by the way your costumer service is the worst and you won't fix it???!!Richard P.
It would be nice if there was a number you can call to get to the local U-Haul without going to the national line.Bradley S.
Le client n'a pas laissé de commentaire.Farag W.
Le client n'a pas laissé de commentaire.Sunil M.
I can't think of any thing that would improve my experience? Thank you !Lawrence P.
Le client n'a pas laissé de commentaire.Farag W.
Open up earlierBrian Z.
I was greeted quickly and warmly at both the pick up and return. I was assisted professionally all along the way. I can not think of any way to improve. Thank you for a great experience.DAVID G.
The trailer I rented had a lot of grass inside, which I didn't notice until I got to the store where I was picking up a dining room table from. I also saw a sign inside the trailer that said there is a cleaning fee so I was a little nervous I was going to be blamed for the grass. Second, I've never rented a trailer before but it was not a good drive for the few hours I had it. Every tiny bump I hit felt like it was ripping the back of my car off. I don't think the trailer had any kind of suspension and the hitch connection seemed loose and maybe not totally tight to the ball hitch. That just might be how towing a trailer like this is but I was surprised and I'm not sure I'd do this again, it was a stressful and annoying drive with the trailer bouncing around loudly behind me.BRIAN A.
Le client n'a pas laissé de commentaire.RAMIRO D.
Le client n'a pas laissé de commentaire.dmitriy C.
This was to have a hitch installed... not rent any kind of U-Haul. I bought the hitch and made the reservation to have it installed. I also purchased the life-time warranty on the hitch. I brought my car in and the hitch was installed as requested. No issues to report. However, I haven't had a chance to try out the hitch, yet.Jerome M.
Le client n'a pas laissé de commentaire.Richard V.
Le client n'a pas laissé de commentaire.Manuel H.
Le client n'a pas laissé de commentaire.ziauddin M.
Le client n'a pas laissé de commentaire.Donnamari C.
Your agent at the pickup store was excellent. Awesome customer service skills.Hope C.
Park trucks in orderly fashion so getting out without any delay is easier.Khalid A.
Le client n'a pas laissé de commentaire.ADAM O.
Le client n'a pas laissé de commentaire.Debra K.
You didn't have enough staff, lines are extremely long... I was charged 20 $for pallets that I didn't receive...I want a refund.CAMEO R.
Le client n'a pas laissé de commentaire.ANDREA H.
This was an awful experience. Many of my belongings arrived severely damaged - unsalvageable, and it took 5 days for uhaul to pick up the container from my driveway. I need the contact number to submit a claim. This will be the last time I use Uhaul.JULIE M.
Le client n'a pas laissé de commentaire.Berkay P.
Nothing Experience was great And the young men behind the counter were helpful and knowledgable thx againDARON R.
Le client n'a pas laissé de commentaire.Octavio T.
I was very happy with all of the accommodations. Jackie was wonderful and very courteous . The trucks run comfortably and hold the road well . In addition , the interior of the truck is always clean and air conditioning worked great during this hot weather .Thomas K.
Nothing great experienceTimothy M.
Le client n'a pas laissé de commentaire.Guojun W.
Le client n'a pas laissé de commentaire.WALEED K.
Le client n'a pas laissé de commentaire.Andrew S.
This process from beginning to end was nothing short of a nightmare! First I had trouble with the online reservation so I called customer service to book it for me. However, there were a few details she left out that left a lot of questions and confusion on my part. I requested a specific supervisor to call me back regarding the matter and I never heard back from her, which showed me that I was just a transaction and not a human being who not only was moving from a childhood family home, but a person grieving a tragic loss, which prompted this unexpected move. You ever know what people are going through, so ALWAYS give optimum service! The pick up time was set for 10am. But somehow uhaul Hillside didn't have my reservation although it stated that on the online order portal (on my end). So my mover arrived to Hillside before discovering the order was in Edison (which didn't make sense, because Hillside is closer to Summit). As a result, the job was delayed. Thank God my 3rd party movers were great! I don't like that uhaul doesn't inform their customers of use of another 3rd party outside transportation for the move, so the two week ETA of my items was extremely excessive. The only thing that went according to plan and seamlessly, was the drop off time from the Columbus uhaul. He was nice, prompt and precise with his parking. I would NOT use uhaul again nor would I recommend Edison location.Vernae T.
Le client n'a pas laissé de commentaire.Robert M.
Le client n'a pas laissé de commentaire.Mohammed H.
Le client n'a pas laissé de commentaire.ANDRIYM V.
They were so busy and way understaffed I had to wait so long before getting service. Hire some people already!!!!!Geralyn W.
Le client n'a pas laissé de commentaire.PHILLIP D.
Make sure equipment that is in the truck is not automatically charged to customer if they did not use, ie. Hand truck in truck but not utilized by customer.Stacey D.
Le client n'a pas laissé de commentaire.Taryn M.
All very goodALFARO O.
Cheryl was an awesome help to get us hooked up with the trailer and on our way/ Great Customer Service...THANKS Cheryl!RICK R.
Everything, moving from NJ the moving company was a NO SHOW, had to book another company for 4 times the price and then my containers did not arrive on time to Cincinnati, I had to then call every UHaul in the area to find out which location the boxes were at, because the corporate line couldnt tell me. Then once I found out the location. A week and a half late when it was time to move. Uhaul would not answer the phone at the location I did not get my items on the guaranteed move in date i again didnt get my items until 3 days later this was the worst moving experience i have ever had. HorribleThalanous T.
The uhaul app is not usable which made the pickup experience awful. We experienced countless errors and it didn't display the locker and locker combo that our key was in. We spent two hours on the phone before we finally got someone that could give us the info.Surindra B.
It’s was goodShirley B. | Expérience générale
Le client n'a pas laissé de commentaire.DONALD G. | Expérience générale
Le client n'a pas laissé de commentaire.Yinxi L. | Expérience générale
Le client n'a pas laissé de commentaire.Balamurugan C. | Online Move In
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